Hi,
I have been a really happy user of Nexus 6P so far. It is a wonderful phone. I have loved every aspect of it. However, I have been receiving complaints from the other side of call a lot about my voice not being audible. I have to disconnect the call and call again and speak loudly almost every time. This has been the case since beginning, I just ignore it because I don't use the voice calling feature a lot.
Yesterday I lost it and decided to give up on this phone OR try out solutions if there are any.
Is there any real solution for this phone? The phone is out of warranty and I do not expect Huawei to repair it for free. Spending money on repair would cost me a bomb. I would rather go and purchase OnePlus 3T
You should attempt clean install and formating it fixed my mic issues
Related
I think my speaker is defective. I made sure silent mode was not on and I turned volume up on everything. I've tested ringtone, speakerphone, and Avatar. No sound at all!!! I tried a soft reset. That did nothing. Pretty sure speaker is DOA. Is there anything else I can try?
Try a Factory Reset. Settings > Privacy > Factory Data Reset
Or go to a corp Tmo store and tell them to "Take this #@$% back and give me another one" . No but why waste your time. There is already known issues with the phone im sure that Tmo will be more then happy to swap them out.... but before you leave the store TEST IT!
umm yeah just return it..
Try a reset. If it's still not working it's broken obviously. The speaker has great sound quality compared to a lot of others..
I say even if it does work after the reset, return it. What would you do if it worked for 14 days and then died again? Pay the insurance for a new one?
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
Fuse8499 said:
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
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Click to collapse
As long as there is no water damage it's obviously still under warranty, and they should swap it out. Not exactly sure how that would work out with all phones being under the remorse period though (they quickly directed me back to where I bought it for an exchange).
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
Fuse8499 said:
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
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You'd need a receipt at the very least if it wasn't bought on your account.
I contacted Samsung and they are going to fix it for free. Thank god for mfg. warranty. I don't really have a problem sending this out and waiting a couple weeks for it to come back. Still got my Nexus One
Awesome to hear, and kudos to Samsung.
I think this is worth a mention. I shipped my phone to Samsung last Tuesday. They received it on Friday. I was shocked when they e-mailed me this afternoon to tell me that they have already replaced the part and shipped it back to me today! I think it's great that they took care of this so quickly. I've had some very bad experiences with some other companies when it comes to warranty (no names mentioned). This is by far the best experience I've had. I probably should wait until I receive the phone and make sure the speaker is working before I post this. But they have kept me well informed. They gave me their diagnosis of the problem and told me that they replaced the entire part. I'm very happy with Samsung thus far!
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I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
knock on in
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
barmanham said:
I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
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My girl has the slide, I told her to just wait for vibrant lol. That thing is acting up all the time, she's on her third one. Always 3g issues, texts wont send, etc. I've had that before, but its all behind now with the vibrant lol. Not to mention it is way faster.
Sent from my SGH-T959 using XDA App
zuru007 said:
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
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That should not be a solution at all after paying $200 - $500 on a device you should have all parts working. "Knocking" on it is ridiculous.
The vibrant is not the highest build quality but I certainly wouldn't call it poor. Defects happen all the time every company has defects. Samsung replaced it for him. All is well.
Well considering price I think its poor. For example volume button is also loose it rattles all the time, and I would prefer they make it from metal but then it wouldn't be so light. Otherwise its a great phone.can't wait for froyo.
Sent from my SGH-T959 using XDA App
the phone isn't perfect and everyone knows that. some are manufactured badly, no different than any other phone company on the planet. That's why we have the warranty. It's a year both on the phone and the battery. Note the latter.
I've actually been pleased with the build quality... to each their own. I can't think of another phone I owned and thought, Wow, this is so much better built than my Vibrant. Ha
I sent my DESIRE HD in last week on Wednesday and i just got it back today
the fault with it was IN CALL VOICE CRACKLING required new SPEAKER.
I got the phone back today and tested it and all they seem to have done is REFLASHED the firmware. they have done nothing what so ever to the phone at all no new speaker and in call voice still crackles.
waste of bloody time and space thats what they are.
they can make outstanding phones but there tech support is utterly ****!
Im not impressed.
I've not had a problem with them to be honest. Call them up again and tell them of the situation and that this time they should fix it properly and quickly.
Hi, I got my phone from o2 and the first phone I got had the buzzing earpiece problem.
I took it to the shop and they replaced it with a new one right there.
Couple weeks later I started noticing the annoying buzzing again, so I took it back and said they can't replace it but have to send it in for repair.
The verdict came back that there was no fault, when there clearly is cause making phone calls is nearly unbearable in quiet environments.
Now I want to know if I can go straight to LG to get an RMA even though I bought it from o2? What's the best way to get my phone fixed!!!
Many thanks :good:
(Can someone edit the title of my post so it has [UK] in the title?)
Anyone got any idea?
If o2 won't replace your phone then you will need to contact lg and send your phone in for repair. I would like to say that I have gone through three nexus 4's and each one had the ear piece buzzing all replaced for other reasons (yellow hue), so it is likely that your next device will be the same or worse.
Sent from my Nexus 4
So even if I bought it from o2 I can still go to LG? Will that service cost me? It's within warranty still.
So when I record a video, there is a noise every time the video auto focuses. I am hoping this is a software issue since I do not hear the same noise in other videos I recorded pre 6.0.1.
First video was recorded in 120fps. And you can hear a ticking sound. Now, I did not record any 120fps before 6.0.1 so not sure if this happened before the update.
https://www.youtube.com/watch?v=m422DAaaaKI&feature=youtu.be
Second video, you can hear the sound of the lens focusing when on my pant leg.
https://www.youtube.com/watch?v=gPh8ZtAi33c&feature=youtu.be
Really hope it is software related since it would suck to have to send back my phone. As I am sure I would have to send back my phone before I get a replacement.
EDIT: I see online others having the issue. I am getting a replacement phone, non refurbed, via Google so hopefully that is all I need. I will test out and report back later but curious of others had the issue and if they were able to solve via software.
Got a new replacement 6p. Same issue as the first. So I am getting another replacement. Google said it would be tested for the issue before it is sent to me. So hopefully, it is fixed with the 3rd phone. If not, I am requesting a refund and will choose a different phone.
3rd phone.....same damn problem....beyond upset
Called again. Ripped them a new one. Told them there was no way anyone tested the phone before they sent it and like I was told they would. Placed the last replacement order the evening of Jan 6th, got the phone today (Jan 8th)
The IMEI numbers are similar for all 3 phones so far so they are going to get me a different series/batch. They said they can tell by the IMEI number. And I also told them this is the last time I am requesting a replacement. If I have to call again, I am requesting a refund for everything and picking a different model phone. I am only going thru this again since I like the phone and would be perfect without this issue.
MAybe 4th time is the charm.....
techbeck said:
Called again. Ripped them a new one. Told them there was no way anyone tested the phone before they sent it and like I was told they would. Placed the last replacement order the evening of Jan 6th, got the phone today (Jan 8th)
The IMEI numbers are similar for all 3 phones so far so they are going to get me a different series/batch. They said they can tell by the IMEI number. And I also told them this is the last time I am requesting a replacement. If I have to call again, I am requesting a refund for everything and picking a different model phone. I am only going thru this again since I like the phone and would be perfect without this issue.
MAybe 4th time is the charm.....
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Click to collapse
I have this issue as well. I just found out about 45 minutes ago. I had watched a video MKBHD posted about the Galaxy S7 and he was talking about how fast the auto-focus is so I decided to see how the 6P compares. I did the same thing as MKBHD to test auto-focus by moving my finger into and out of frame and noticed it immediately(although to be fair this was in complete silence).
Here is my video where the noise is clear as day
It appears that everybody has this issue, I'm sure many don't notice it though as in your video I could baerly hear it myself and I was looking for it. What did you end up doing as far as requesting a refund or living with it for the time being? The Nexus 5X has the same camera, however from what I could find, doesn't share this annoying benign noise.
This is going to be long, but please bear with me. I'm looking for advice on how to deal with the RMA nonsense that Google has decided to start for whatever reason. A little bit of background first.
I bought my first 6P December of 2015. Shortly after my purchase, I noticed on the right side next to the volume buttons there was a little pinch in the casing. I figured it was something I did. Almost a year goes by. During that time I start dealing with random shutdowns and significantly decreased battery life. I started an RMA for it in February. At that point, the battery had begun to swell rapidly. The volume buttons didn't work anymore. It was probably halfway through January that I noticed there a noticable swelling and that the kink in the case was caused by a bad battery. Google quickly replaced the phone with little trouble, stating that it was a known problem so they would replace the phone even though it was out of its 1 year warranty at this point.
So I got the new phone. Pretty and shiny, works great. Well I noticed that people can't hear me too well sometimes. I assumed this was just my voice, but then realized there was something wrong with the phone. I've had a lot going on so I haven't dealt with it until just recently. I've been doing research on it and have found that the noise cancellation is not functioning on this device. I can manually disable the second mic via build.prop, but this makes it pick up so much noise it is almost unusable. This also disables a major feature of the device, not to mention that I had to have a rooted device to do this. Another issue, which was acknowledged as a known issue by the rep requiring replacement, is that wifi calling is pretty much screwed. People can hear the first and last words I say, but anything in between is silence.
So there is the history, and the issue. Now on to the problem. It seems they are willing to replace the device, but they want to put a hold on my bank account for the cost of the device until they receive the old one. Not only did this require them to change the terms of the warranty service, but it seems like it would be illegal. Does nothing in the consumer warranty protection act prevent them from doing this (holding my funds or changing terms of a warranty?)
What can I do to fight back? They've given me two defective devices so far.
Does anyone know whether the warranty on the 6P is a full warranty, or a limited warranty? Why I ask: If they try to replace it with a working device x numer of times and I do not get a working device out of this, I am entitled to another replacement or a full refund, my choice.
Should I consider another carrier and device at this point? The current struggle I am having with Fi and its customer service is becoming a nightmare.
Any help would be appreciated.
Killa357 said:
This is going to be long, but please bear with me. I'm looking for advice on how to deal with the RMA nonsense that Google has decided to start for whatever reason. A little bit of background first.
I bought my first 6P December of 2015. Shortly after my purchase, I noticed on the right side next to the volume buttons there was a little pinch in the casing. I figured it was something I did. Almost a year goes by. During that time I start dealing with random shutdowns and significantly decreased battery life. I started an RMA for it in February. At that point, the battery had begun to swell rapidly. The volume buttons didn't work anymore. It was probably halfway through January that I noticed there a noticable swelling and that the kink in the case was caused by a bad battery. Google quickly replaced the phone with little trouble, stating that it was a known problem so they would replace the phone even though it was out of its 1 year warranty at this point.
So I got the new phone. Pretty and shiny, works great. Well I noticed that people can't hear me too well sometimes. I assumed this was just my voice, but then realized there was something wrong with the phone. I've had a lot going on so I haven't dealt with it until just recently. I've been doing research on it and have found that the noise cancellation is not functioning on this device. I can manually disable the second mic via build.prop, but this makes it pick up so much noise it is almost unusable. This also disables a major feature of the device, not to mention that I had to have a rooted device to do this. Another issue, which was acknowledged as a known issue by the rep requiring replacement, is that wifi calling is pretty much screwed. People can hear the first and last words I say, but anything in between is silence.
So there is the history, and the issue. Now on to the problem. It seems they are willing to replace the device, but they want to put a hold on my bank account for the cost of the device until they receive the old one. Not only did this require them to change the terms of the warranty service, but it seems like it would be illegal. Does nothing in the consumer warranty protection act prevent them from doing this (holding my funds or changing terms of a warranty?)
What can I do to fight back? They've given me two defective devices so far.
Does anyone know whether the warranty on the 6P is a full warranty, or a limited warranty? Why I ask: If they try to replace it with a working device x numer of times and I do not get a working device out of this, I am entitled to another replacement or a full refund, my choice.
Should I consider another carrier and device at this point? The current struggle I am having with Fi and its customer service is becoming a nightmare.
Any help would be appreciated.
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Click to collapse
I don't know if there is a change in their warranty.
I have Nexus Protect and it has always been the case.
I've always expected it.
They don't actually charge the card.
I'm not sure how you can fight it.