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I think my speaker is defective. I made sure silent mode was not on and I turned volume up on everything. I've tested ringtone, speakerphone, and Avatar. No sound at all!!! I tried a soft reset. That did nothing. Pretty sure speaker is DOA. Is there anything else I can try?
Try a Factory Reset. Settings > Privacy > Factory Data Reset
Or go to a corp Tmo store and tell them to "Take this #@$% back and give me another one" . No but why waste your time. There is already known issues with the phone im sure that Tmo will be more then happy to swap them out.... but before you leave the store TEST IT!
umm yeah just return it..
Try a reset. If it's still not working it's broken obviously. The speaker has great sound quality compared to a lot of others..
I say even if it does work after the reset, return it. What would you do if it worked for 14 days and then died again? Pay the insurance for a new one?
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
Fuse8499 said:
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
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Click to collapse
As long as there is no water damage it's obviously still under warranty, and they should swap it out. Not exactly sure how that would work out with all phones being under the remorse period though (they quickly directed me back to where I bought it for an exchange).
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
Fuse8499 said:
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
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You'd need a receipt at the very least if it wasn't bought on your account.
I contacted Samsung and they are going to fix it for free. Thank god for mfg. warranty. I don't really have a problem sending this out and waiting a couple weeks for it to come back. Still got my Nexus One
Awesome to hear, and kudos to Samsung.
I think this is worth a mention. I shipped my phone to Samsung last Tuesday. They received it on Friday. I was shocked when they e-mailed me this afternoon to tell me that they have already replaced the part and shipped it back to me today! I think it's great that they took care of this so quickly. I've had some very bad experiences with some other companies when it comes to warranty (no names mentioned). This is by far the best experience I've had. I probably should wait until I receive the phone and make sure the speaker is working before I post this. But they have kept me well informed. They gave me their diagnosis of the problem and told me that they replaced the entire part. I'm very happy with Samsung thus far!
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I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
knock on in
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
barmanham said:
I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
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My girl has the slide, I told her to just wait for vibrant lol. That thing is acting up all the time, she's on her third one. Always 3g issues, texts wont send, etc. I've had that before, but its all behind now with the vibrant lol. Not to mention it is way faster.
Sent from my SGH-T959 using XDA App
zuru007 said:
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
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Click to collapse
That should not be a solution at all after paying $200 - $500 on a device you should have all parts working. "Knocking" on it is ridiculous.
The vibrant is not the highest build quality but I certainly wouldn't call it poor. Defects happen all the time every company has defects. Samsung replaced it for him. All is well.
Well considering price I think its poor. For example volume button is also loose it rattles all the time, and I would prefer they make it from metal but then it wouldn't be so light. Otherwise its a great phone.can't wait for froyo.
Sent from my SGH-T959 using XDA App
the phone isn't perfect and everyone knows that. some are manufactured badly, no different than any other phone company on the planet. That's why we have the warranty. It's a year both on the phone and the battery. Note the latter.
I've actually been pleased with the build quality... to each their own. I can't think of another phone I owned and thought, Wow, this is so much better built than my Vibrant. Ha
Hi...
So i bought the new galaxy s...the best screen of mobile phones at the moment, super amoled....is everything to me except "super" right now.
The phone is merely a month old. I bought it from some guy that sells phones without the bill but with valid warranty (seal+signature) because in my country (Croatia) it wasn't officially available when I was buying it (it is now)...
Everything was fine for a week or so, when one morning I turned it on (left it for recharge during night) and noticed that something is wrong with the display. It had a certain "mist" layer (similar to when you boost brightness too much) in the home screen and menus were different too. I couldn't tell what exactly happened until I opened a few dark HD pictures.
I realized that the phone isn't displaying colors correctly, or their depth or something.
It displays them as if someone messed with color depth in driver settings and set it to 16 or even 8-bit (default is 24 or 32-bit as far as I know).
I tried fully resetting the phone (by typing in the code for factory wipe+reset) but with no luck.
Then I called the guy that sold it to me and he wasn't very polite, saying that it can't be possible and that I must have messed with phone or dropped it or something, which I haven't, I even have a special case for it to avoid scratches, etc. Nevertheless, he told me to send it to him and I did.
I also wrote him a short message explaining what the problem is, and even told him to compare the display with the other new galaxy s and to lookup some dark pictures, because the anomaly is best seen there.
The phone was for 2 weeks at him, and he kept saying that everything is alright with the display, that he compared it with other phone, etc. and that he'll keep running some tests just to make sure. I said alright, didn't want to mess with his job.
Today I received the phone. You're guessing - he didn't fix anything but I paid postal charges alright.
Since he doesn't seem to know or care about my problem I'm asking you for some favors. I need pictured proof of my anomaly, which I will then send to him again in hope he'll finally understand the problem and do something about it.
What I'm asking from you is to take screen shots of your Galaxy S with these two pictures on the screen (when they open click on them to get full size):
1. http://img824.imageshack.us/f/14213741.jpg/
2. http://img819.imageshack.us/f/35743610.jpg/
Please, just make sure that the pictures are clear to see. You might need to turn off your lights and take a night shot with macro to capture the screen properly.
After you do that, just post the screens here. I will need those pics to send him the evidence.
These are my screen shots, take a look at the pictures and you will see what I mean:
The home screen. Artifacts can be seen:
The menus screen:
The gallery screenshot, even here you can see the color anomaly:
The second pic. Please compare this to the second link I gave above:
And yes, everything is alright with my digital camera, the picture just looks that awful on the phone's screen
The second pic when screen dims after 30sec (notice how it adds purple layer):
The first pic. Please compare this to the first link I gave above:
The first pic when screen dims after 30sec:
So there it is...
If some of you wise people know how to fix this problem without sending it again to that guy or voiding the warranty, please do tell me. I assume it has something to do with color depth or something, maybe somehow that setting changed, don't know how or why, maybe some software I installed triggered it although none of it was illegal or malicious in any way...I think...
Thank you in advance for any help and I appreciate your efforts for helping!
Have you flashed any new firmwares lately?
No, I'm afraid to get the warranty void, nor do I know which firmware to flash, how to do it and how to un-do it. I also don't know if serial numbers will change or something :|
Sorry
Don't be sorry. I was just asking because there have been reports that some of the 2.2 froyo firmwares had some similar issues, but I think that was mostly when watching films.
So you didn't do anything "new" when this happened? Installed an app, messed with phone settings etc?
I received an advice to go to video player and while playing a video go to settings. There are some color controls but it didn't help.
One more thing I didn't mention before, the color anomaly is present even when phone boots up or shuts down, when those logos spin, etc. For example, when it boots, the big shiny "S" also has this anomaly instead of being smooth as it was originally...
Here, I even recorded a video of the bootup, maybe you can see what I mean although my digital camera isn't intended for capturing video so it may not be the best quality :/
At 0:14 where purple color is, it isn't smooth, instead it looks like thick lines of purple...
http://www.youtube.com/watch?v=50G2uLFDo5I
Just take it to the closest Samsung Service Center for repair/replacement. Forget the dealer. If you have proper warranty papers there shouldn't be a problem.
Same thing happened to mine, bought directly from Vip, about one hour after turning it on. Returned it to the Vip center and got a new unit 2 days later.
In any case, the address of the authorized service center is somewhere on the eastern outskirts of Zagreb.
It's got warranty papers of that guy's company. I don't think it would be accepted by official Samsung service center because it's not the original Samsung warranty paper that is legitimate in every Samsung center. This guy owns a small cellphone service company, sells cellphones bought outside of Croatia and gives his own warranty on them. Who knows how he gets them, I just know he had Galaxy S far sooner than it appeared here officially. Thanks for the advice anyway...
BronzedDroid said:
Have you flashed any new firmwares lately?
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Click to collapse
Do you recommend to flash a new firmware? I've read guides and I can do it, I just need an advice which firmware to flash? Will it void the warranty?
Sorry for posting one post after another, but this is important. I found someone else with the same problem: http://forums.whirlpool.net.au/forum-replies.cfm?t=1520586
I don't think I'm gonna try flashing the firmware, I'll wait until monday to contact the warranty guy and ask for repair of the device or the replacement. I will also send him a link to this post, so if you can take your screenshots, now would be a good moment :/
Thanx
I'd do the shots but I've got nothing to take them with. Sorry.
In any case, a replacement is necessary. It's definitely a hardware fault and it appears to affect early units. My replacement device has a later manufacture date and a newer firmware than the first, dead one.
AnnihilatorSC said:
It's definitely a hardware fault and it appears to affect early units.
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Click to collapse
How do you know this, is there a link about this? Is it a known fault for early units? How do I know if my unit is an "early unit" ?
Wierd. You should definitely give Samsung a call. Your phone should be still under the manufacturers warranty. Hopefully they will replace the screen without any hassle.
Neo-ST said:
How do you know this, is there a link about this? Is it a known fault for early units?
Click to expand...
Click to collapse
I don't, sorry. I'm just guessing based on my experience and the fact that it happened to other people who bought the phones early on.
I just called the guy who gave me the "warranty" and they don't admit that there's a problem with the phone, instead I have to pay analysis at the official Samsung service center (approx. 10€) to get the official paper saying that something really is wrong with the screen. After that he'll give me a new phone and take this one.
I'm not 100% satisfied with this solution, but considering other options I had and a fact that I bought it on the black market, this one is fastest.
So...
My phone just returned from Samsung Service. Yes, the screen is faulty. I already knew that so it didn't surprise me, but behavior of the "warranty guy" did.
He attacked me verbally, saying that I'm a liar and that he doesn't believe me (although I did all this just because of him). He asked me worksheet number of my case at Samsung Service so that he can check if I'm telling the truth. To make to long story short, he refused to help even after he was convinced. One of his statements was "you bought the phone for half the price, what did you expect?! why didn't you buy the real one!".
After I ran out of nerves and being polite with him, I told him to fix the problem or face the consequences (inspectorate), after which he went mad again saying that I'm threatening him and that he can pay someone to find and kill me... I told him to do so freely. Then he yelled some more and finally hung up the phone. After 10 minutes I received a call from him saying to send him the phone on Monday.
So, suma summarum, I ended up being without the phone for more than a month and with 40€ of postal costs + Samsung Service's inspection.
I came across this thread, and it look interesting.
Best of luck claiming your warranty. There always problems when it comes to 'service' warranty, because the seller will need to repair/pay repair bill from Samsung/get you a new device from his own pocket.
I personally would never buy a electronic gizmo w/o manufacturer's warranty.
Neo-ST said:
So...
My phone just returned from Samsung Service. Yes, the screen is faulty. I already knew that so it didn't surprise me, but behavior of the "warranty guy" did.
He attacked me verbally, saying that I'm a liar and that he doesn't believe me (although I did all this just because of him). He asked me worksheet number of my case at Samsung Service so that he can check if I'm telling the truth. To make to long story short, he refused to help even after he was convinced. One of his statements was "you bought the phone for half the price, what did you expect?! why didn't you buy the real one!".
After I ran out of nerves and being polite with him, I told him to fix the problem or face the consequences (inspectorate), after which he went mad again saying that I'm threatening him and that he can pay someone to find and kill me... I told him to do so freely. Then he yelled some more and finally hung up the phone. After 10 minutes I received a call from him saying to send him the phone on Monday.
So, suma summarum, I ended up being without the phone for more than a month and with 40€ of postal costs + Samsung Service's inspection.
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Click to collapse
Wow dude. Sorry you had to go through all that, that's just ridiculous. That guy clearly shouldn't be selling technology if he doesn't expect to get any returned because of issues. I hope you get it resolved okay and end up with a nice new phone.
So I have had a few issues with the Galaxy S5 in a little over a month. The first being, over time the charging port started feeling loose. You would have to press it a lot more firmly to get seated/sealed. Then one day I happened to look down at it and noticed it was gone. The hinge is still there it just appears the cover came off. I also have an issue with the camera. It's showing a line of purple/bluish color on all of the pictures and videos. You can also see them on the view finder.
I took my phone to the authorized dealer where I purchased it from. They called the Verizon tech support. They wanted to troubleshoot the issue before moving forward. I let them know I am a technical savvy person and did most of what anyone else could do over the phone. Obviously the asked me to do things I've already tried (to fix the camera). Nothing worked. However... they said that in order for them (the guy on the phone) to take the phone back and replace it that they would need to have the little port cover that obviously fell off somewhere with the phone when it was shipped otherwise it would be considered damage and I will have to make a claim with my insurance.
That did not make sense to me at all, nor am I going to pay 100$ for a replacement on something that was not actually damaged. Plus the camera is still messed up.
Does this sound right? I tried going to a corporate store but they said they can't do anything about it since I didn't buy it from there. The phone is on the EDGE program. I kind of didn't understand that since I am leasing the phone directly from Verizon, why it should matter where I should take it.
I attached an image of the camera issue. Has anyone else seen this problem yet?
wireeater said:
So I have had a few issues with the Galaxy S5 in a little over a month. The first being, over time the charging port started feeling loose. You would have to press it a lot more firmly to get seated/sealed. Then one day I happened to look down at it and noticed it was gone. The hinge is still there it just appears the cover came off. I also have an issue with the camera. It's showing a line of purple/bluish color on all of the pictures and videos. You can also see them on the view finder.
I took my phone to the authorized dealer where I purchased it from. They called the Verizon tech support. They wanted to troubleshoot the issue before moving forward. I let them know I am a technical savvy person and did most of what anyone else could do over the phone. Obviously the asked me to do things I've already tried (to fix the camera). Nothing worked. However... they said that in order for them (the guy on the phone) to take the phone back and replace it that they would need to have the little port cover that obviously fell off somewhere with the phone when it was shipped otherwise it would be considered damage and I will have to make a claim with my insurance.
That did not make sense to me at all, nor am I going to pay 100$ for a replacement on something that was not actually damaged. Plus the camera is still messed up.
Does this sound right? I tried going to a corporate store but they said they can't do anything about it since I didn't buy it from there. The phone is on the EDGE program. I kind of didn't understand that since I am leasing the phone directly from Verizon, why it should matter where I should take it.
I attached an image of the camera issue. Has anyone else seen this problem yet?
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Click to collapse
You can order a new 'cover' for the charging port for cheap iirc.. unless you don't want to try faking a new piece with an old problem.
Also, have not personally noticed the colored lines you speak of in photos.
To describe this as thoroughly as possible, if my phone is awake and I am using it and this happens, it will freeze whatever I am looking at but only the right side. If the phone is asleep and this happens when I wake it, the right half will be random colored lines and dots, like how televisions fuzz out on a channel you don't get. Pressing against the screen fixes it and it will function normal after that. Also I retain full touch control on that side during the problem. I would take a picture but it happens randomly and the note 4 is my only camera haha.
Any idea what causes this? I really don't want to pay 100 bucks to TMO to replace it, but I will if that is the only option. It is incredibly annoying. Thank you.
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
Wooooow
....That second image is my note 4 all over.
Half the screen goes haywire while the left side is frozen. I am unable to do anything to it at this point, and after holding several buttons...the screen goes black...still not able to do anything, and all of a sudden it restarts itself. Sometimes that fixes it for a few seconds. other times I have to remove the battery, wait a few seconds then it's alright for another few minutes. It happens no matter what I'm doing: watching a video, playing a game, answering a call, reading a text, responding to a text, or browsing the internet.
What I ended up doing was opening up the device and fiddling with the cables and connections.
Turns out there's a loose fitting connection in there that I couldn't seem to fit correctly back where it's supposed to go. Maybe there was an error in production and the parts do not fit together. Inside, there are two separate connections that connect the display to the motherboard. If both connections are not secure at the same time, it will simply not work. In my case, only one of the connections was loose. I was unable to fix it. Even though my device is out of warranty and has passed the 30 day return window (I bought it off Amazon), I managed to call them and they determined that it was a hardware failure and I already contacted Samsung customer support on this topic and they were unable to help me (since my model is 910F, the international/European version, they cannot help me) and they were able to create an RA to get a full refund for my phone. I decided I'm going to return it, and since the LG G4 is coming out soon, to just wait for that and ditch Samsung. LG has been good to me so far ever since I had my Nexus 4.
I had the same issue back when I bought my phone in October.
Went into my local Carphone Warehouse and replicated the problem to them and they sent it off for repair.
The repair slip just said that there was a hardware issue and that they had to replace the motherboard.
I believe Samsung offers a 1 year warranty so even if your store warranty has expired you can still get Samsung to fix this for you.
Wish you the best.
I would have had Samsung do it but when I called them they explained that they are unable to help me with my specific model of phone SM-910F (intl.) because it is manufactured for Europe, and that I would have to call Samsung UK to fix the problem/create an RA, and that would require me to be awake at 10pm- 8am or something stupid like that and make an international call to them and I did not want to have to deal with that. If they cannot fix a phone that I bought in the US and that I use in the US and it works fine in the US, then I would not like to do business with them any longer, seems like a stupid thing to do, manufacturing phones only for specific regions and telling people that they're out of luck when they have a problem with the phone if they're not using it in the region it was manufactured for.
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
william-johnson said:
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
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Click to collapse
Still didnt find a solution so my Carrier asked that I send it in for repairs or replacement. I will keep you posted
samsung galaxy note 4 half screen problem
scottman0830 said:
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
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Click to collapse
same problem with my note 4 how can i fix it ???
Well it's a couple of months since my last update on this frisen screen issue. Sent it off for repairs and sadly the repair notice didn't indicate what was done. I can only say the report said it's a software issue and returned the phone updated to 5.1.1 from kit kat. Haven't had the issue since.
Sent from my SM-N910F using XDA-Developers mobile app
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
bbmaster123 said:
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
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Click to collapse
Well u are not in USA. I had couple of devices with this deffect fixed under warranty even when warranty was expired. Call the consumer support number in your country and talk to them and tell them u have done your homework and this is a well known deffect and it should be taken care by them. Or wait maybe they will call.I never deal with carriers in this situation s call directly the manufacturer. Good luck.
Well, its been a while now, and it looks like I may have to send the phone to HTC since Bell are a bunch of ********. I eventually got a call, but it wasn't from the repair center, it was from USA's tech support, and the gentleman told me he had no idea what was going on, and that he couldn't help me at all, nor could he offer any type of recourse, or contact information for someone that may be able to help. I am very displeased as you can probably see. Anyway, I wrote HTC a letter complaining about their service. Here's what I wrote to them for your amusment:
Hello,
I recently sent my phone in to repair it's camera that wasn't working correctly. I was denied the repair, citing physical damage (I have documentation from the Bell store stating otherwise) and the device has now been marked down to be shipped back without the repair, when I did not give my consent, nor talk to anyone who had any bit of control over the repair process. I am very displeased at the service that has been given to me, as well I do not appreciate being lied to, or cheated out of the repair I am entitled to.(the phone's camera issue is a widely documented factory defect, just search Google or call HTC about the m7 pink camera issue). As well, I am appalled at how Bell has tried its hardest to evade my asking for help, instead pointing fingers at other divisions of the company and telling me to go talk to them. And finally, I would have liked to call the repair center, or visit the facility directly as I understand it is fairly close to me, but the information I have been seeking was kept secret from me. If you listen to the recording of the support call I made last week, you will hear the agent telling me that the company actively tries to withold this information.
I WANT MY PHONE REPAIRED. Not returned defective. If my phone is returned defective, you can be sure I will not renew my contract with Bell, ever.
Brandon Benyacar
I can only hope they read this letter sooner than later. Anyway, that's my repair experience so far. Lesson learned: Don't by a phone right away, let a few months go by and see if any major problems turn up. also, note to self: Buy extended warranty.
I may post one more time if anything else worth sharing happens. Have a good day everyone!
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
PandorasNL said:
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
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Click to collapse
Glad to hear everything worked out for you. I contacted HTC a few days back and explained what happened and they said they would be happy to repair my phone at no cost, and agreed with me about Bell's repair process being all sleazy. I just need to wait until my phone gets shipped back from Bell's repair center first.
I think I read somewhere that sometimes HTC will put in a higher quality camera module. do you notice the picture being better than the original? (before the purple tint started)
I really don't want my phone to be swapped for an m8, I like the m7 better. slightly smaller, capacitive buttons, and a more symmetrical speaker grille. Not to mention its super easy to s-off. though I might not mind if they give me an M9! HAHA
well, its been about a month, and after much trouble, I finally got my phone fixed. See, When I got my phone back from Bell, HTC told me to ship my phone to a company called Futuretel, located about 15 minutes from where I live. I shipped it, and a few days later, received an email claiming that the repair would not be covered under warranty, and would cost me $226. they also have a policy that requires them to replace both the camera, and the motherboard at the same time, hence the price.
Their first claim was that my H-Boot date on the bootloader screen tells them that my phone had been tampered with. I did install custom firmware, but I flashed it back to stock, with the date showing January 29 2014, before I even bought the phone(not that they would know that) so I called them out on their claim. Then, they disregarded that claim, and now stated that since was that since my phone was S-Off, I was not entitled to a repair. Everything else on the phone was stock, bootloader locked, tampered flag removed and status showing locked.
talking directly to Futuretel was futile, so I called HTC and explained how refusing a defective hardware warranty because of S-Off is like ford refusing to replace your faulty transmission because you changed your headlights. The two are completely unrelated (unless your mechanic REALLY sucks I supposed). They agreed, but still wouldn't fix my phone.
My father, who isn't really a lawyer, but knows quite a lot for an average guy, wrote up a legal document for me to sue HTC. This isn't his first lawsuit, so he knew exactly how to write it up properly and file it into small claims court. I sent a copy over to HTC, and the next day, they offered to pay for the repair. It probably just wasn't worth it for them to fight it, so they gave in.
I also let HTC know of all the horrible reviews and complaints of this repair facility, with many of the stories online ending in either ridiculous repair costs, refusal of repairs for stupid reasons, or devices being returned with additional damage. HTC said they would do an investigation on this facility. that being said, Futurtel repaired my phone in 2 days time, and returned it in the same condition it left (actually, slightly better condition, my power button was losing its black paint, and they replaced it. small, but good attention to detail).
I powered up the phone to 5.0.2, and firmware version 7.17.666.7 which I believe is the newest version (a google search produced no results). They also replaced my mainboard, so everything was stock, and I had a new IMEI. tested out the camera, and its a night and day difference. Now my pics look the way they were meant to look. Once again, I am a happy customer.
I hope my experience inspires others to fight back, know your rights, and don't take no for an answer. I would love to hear other people's success and failure stories, especially ones pertaining to this pink camera issue.
Now onto installing insertcoin's sense 5.5 ROM. I just like it better than sense 6!
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
santhoshr said:
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
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Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
Semseddin said:
Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
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the flash helps(thank god its even there), but still, video in low light is practically unusable.
It's not acceptable that HTC can get get away with this(though I found it had more to do with the repair facilities), and you should fight it if you've got the time, especially now that they have introduced that "oops protection" this for the M9. If they can replace an M9 at no charge for dropping your phone onto concrete, then they should at least be able to fix their own factory defect. Even if its out-of-warranty. Its what I believe is fair.
by the way, after they fix, not only are the pictures not pink, but they're less grainy now, and they're not washed out.
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
anilkapoor9 said:
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
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Click to collapse
Do you really think our phones are designed to withstand below zero temperatures? This is a terrible idea which is most likely only a temporary fix (if your phone survives it).
While not a true "fix" I just edit the effected pictures and add an effect to them. 2 of the effects work well to remove the purple haze in pictures (depending on the picture each effect works better than the other). Not perfect, I understand, but they come out looking quite good.