I managed to crack my screen this past weekend and I'm also rooted. I'm living with it for now as the crack is minimal. If I do need to return to Samsung do I need to fully unroot before I send my phone off? I've searched and can't find a good, definitive answer.
If you're planning on claiming warranty, yeah. If you're gonna pay the $300, it's probably ok.
Sent from my Galaxy S7 Edge Duos via Tapatalk
Warranty does not cover self inflicted damages. You're gonna have to pay for the repair anyway. Even if you unroot, your eFuse is blown and the Knox counter triggered unless you have the Snapdragon variant and rooted without the Knox drama.
I sent my phone for warranty claim due to dead pixels with Superman rom without issue. Very fast repair. Got my phone with stock rom though. LOL.
nitrous² said:
Warranty does not cover self inflicted damages. You're gonna have to pay for the repair anyway. Even if you unroot, your eFuse is blown and the Knox counter triggered unless you have the Snapdragon variant and rooted without the Knox drama.
Click to expand...
Click to collapse
Some warranties come with insurance for such cases though.
Sent from my Galaxy S7 Edge Duos via Tapatalk
chanchan05 said:
Some warranties come with insurance for such cases though.
Sent from my Galaxy S7 Edge Duos via Tapatalk
Click to expand...
Click to collapse
Yes, but they aren't called warranty, they are Smartphone insurances you have to buy separately. They're an addition to your OEM warranty. But you're right, AFAIK, HTC is the only OEM which covers self-inflicted screen damages under their regular warranty terms. Unfortunately, Samsung's warranty terms & conditions are very clear regarding these type of damages.
nitrous� said:
Yes, but they aren't called warranty, they are Smartphone insurances you have to buy separately. They're an addition to your OEM warranty. But you're right, AFAIK, HTC is the only OEM which covers self-inflicted screen damages under their regular warranty terms. Unfortunately, Samsung's warranty terms & conditions are very clear regarding these type of damages.
Click to expand...
Click to collapse
I'm not in the US. My carrier actually offers 3mos warranty against self-inflicted damage regardless of phone model. I just didn't assume the OP was necessarily in the US.
Sent from my Galaxy S7 Edge Duos via Tapatalk
Related
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
guitarz said:
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
Click to expand...
Click to collapse
Same stance in most countries, however they are using this excuse to not fix hardware faults that can't be related to software problems... This is NOT fair...
You can't at this time reset Knox counter...
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
yes. money talks if you play with the KNOX. if you are lucky, they will still take your device with payment. if you are not, sometimes they will just reject. it depends on which country you are.
ultramag69 said:
I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
Click to expand...
Click to collapse
agree, but for them, any modification to the software might affect the hardware
once you root your device, basically you can do most of the tweaks. And there might be ppl who don't know what they tweak, and end up affect the hardware. perhaps they just try to avoid these type of ppl.
Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???
i doubt it if so it will be months away but rooting alone does not void Warranty
Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
Click to expand...
Click to collapse
Are you sure about this?
pedmond said:
Are you sure about this?
Click to expand...
Click to collapse
From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell
Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk
I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious
There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.
Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Would Knox will be tripped if I install stock firmware through Odin?
captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Click to expand...
Click to collapse
Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Click to expand...
Click to collapse
Don't you think those 'professional' guys check KNOX before doing anything?
Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Click to expand...
Click to collapse
By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?
Yes :good:
Uniquebarbee said:
Yes :good:
Click to expand...
Click to collapse
Well I'ma trust you on this one, let the customization begin!
:good: ^5 welcome to the darkside
I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100
There u have it folks!
I'm SPEECHLESS!!!! Walked in to a NYC Samsung repair center today, with a cracked glass on my back panel.
No -- I understand that I've voided the warranty by tripping knox, but to refuse a to-be-paid, out-of-warranty glass replacement because I have my phone rooted and their "hardware tests are failing" and that's the Samsung policy?????
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Lexee said:
There u have it folks!
I'm SPEECHLESS!!!! Walked in to a NYC Samsung repair center today, with a cracked glass on my back panel.
No -- I understand that I've voided the warranty by tripping knox, but to refuse a to-be-paid, out-of-warranty glass replacement because I have my phone rooted and their "hardware tests are failing" and that's the Samsung policy?????
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Click to expand...
Click to collapse
Wow - really? That sounds like someone has misinterpreted the policy. It's an out of warranty job that should be reasonably charged and that's that - what has knox got to do with anything? Even if the Knox flag wasn't tripped it would still be an out of warranty job. I'd complain to the store manager and probably to Samsung's social media contacts as well because that just doesn't sound right.
Knox cannot affect any repair, paid or not. USA has a law same as the EU about having the right to modify your own phone.
dlotters said:
I'd complain to the store manager and probably to Samsung's social media contacts
Click to expand...
Click to collapse
This came from the store manager -- and trust me, I made my best effort to get all the same points across. The exact wording was this: "as an Authorized Samsung Repair Center, we're obligated to perform a series of hardware tests before returning the phone to the customer. Our hardware tests started failing right away because you have a tripped KNOX counter, so we couldn't proceed with the repair. It's the Samsung policy". Period. I guess their test #1 is, if Knox counter is greater than 0, FAIL. Maybe I should talk to a lawyer and see if I can somehow claim that Samsung wrongfully exposes me to a health hazard (being cut by broken glass) by refusing the repair under a made-up pretext.
Lexee said:
This came from the store manager -- and trust me, I made my best effort to get all the same points across. The exact wording was this: "as an Authorized Samsung Repair Center, we're obligated to perform a series of hardware tests before returning the phone to the customer. Our hardware tests started failing right away because you have a tripped KNOX counter, so we couldn't proceed with the repair. It's the Samsung policy". Period. I guess their test #1 is, if Knox counter is greater than 0, FAIL. Maybe I should talk to a lawyer and see if I can somehow claim that Samsung wrongfully exposes me to a health hazard (being cut by broken glass) by refusing the repair under a made-up pretext.
Click to expand...
Click to collapse
Sounds like the manager is an idiot tbh.
His explanation makes no sense whatsoever.
The whole Knox status voids warranty in the States is crap but even that is irrelevant.
I'd make a noise on their twitter, Instagram, Facebook, etc and probably give their customer service line a call as well (assuming they have one there?) as this manager's stance just doesn't make any sense
Sent from my Galaxy S6 Edge
They are just covering their assess. It's failing a test they perform to make sure everything is in working order. So what happens when they repair the screen and something is not working properly, they will be on the hook to fix it. That being said I don't understand why they can't say if any other problems are there you will have to pay for the fix.
Sent from my SM-G925W8 using Tapatalk
Today I flashed stock recovery, stock kernel, stock ROM, did a factory reset and went back to the same center. I wanted to ask them to retry the same hardware tests again to see if maybe they succeed this time, with all software being stock. They obviously recognized me from the day before, checked the KNOX counter and just reiterated what I had suspected from the outset; that's it's not really about any "hardware test failing", but a straightforward policy. If KNOX is tripped, don't touch the phone for any reason. The manager said, "we have to guarantee any repair work for 90 days. If KNOX is tripped, we can't do that." They told me to try my luck with their main corporate office in Dallas. I guess I'll give it a shot.
Samsung REFUSES a Paid, Out-of-warranty Glass Replacement CITING TRIPPED KNOX...
Lexee said:
T
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Click to expand...
Click to collapse
Why would they change their policy if people just go out and buy a replacement ? They win, they now have two sales instead of one.
Seems redundant & contradictory being 'outraged' and then to open your wallet and give them more cash.
lynxblaine said:
Knox cannot affect any repair, paid or not. USA has a law same as the EU about having the right to modify your own phone.
Click to expand...
Click to collapse
Not sure where your getting EU info from but it's incorrect. They still void your hardware warranty and can refuse repairs / service of any description in the EU if your Knox efuse has been tripped.
Posted using Tapatalk
I will have to find it. Modifying your phone is a legal right in the UK same as usa. If your modification is the cause of the issue they can charge but if unrelated they can't and the warranty remains.
nookcoloruser said:
Why would they change their policy if people just go out and buy a replacement ? They win, they now have two sales instead of one.
Click to expand...
Click to collapse
Nah, come on, I am sure the aim of this policy was not to squeeze the last penny out of their bottom line. it's a major international conglomerate! They sell millions of appliances in every country of the world! This policy literally came out of the mouth of some lazy bureaucrat in charge of handset service, who basically took a quick shortcut and called it a day instead of thinking through the many different possibilities! Hey, to me being out of a few hundred bucks is not the end of the world either. But it's just so WRONG on so many levels! It sends a BAD message about Android, and a BAD message about Samsung! This was not meant to be an Apple shop! I fell in love with this phone -- I switched from HTC One, and I EVEN switched from ATT to TMobile just so I can have unlocked bootloader and modify to my heart's content! And now they're gonna give me this nonsense about tripped KNOX when my issue is broken glass?? BAD, WRONG, STUPID policy! Gosh, I wish I could get this message to a higher level executive rather than customer service.
Anyway, I called the main Dallas headquarters, told them about tripped KNOX and my experience at the NYC center, and the rep told me to send it in to their main service center anyway and see what happens. He wouldn't say if tripped KNOX would be a deal breaker or not. He said generally tripped KNOX is a big deal, but they have more sophisticated equipment than the regional centers typically, they'll examine the phone, see "how" Knox was tripped and take it from there. Sending it in today and going to be without a phone for the next week or so. Hoping for common sense to prevail..
Common sense? Come on, you know that has no place in here...
Personally I have never understood how a software issue could be used to deny a warranty or repair claim on something like a shattered screen. I mean seriously, I now have root access, how did that make my screen crack? Now if my radio or something went wonky I could understand. But a broken screen???
May I suggest buying a replacement glass and making the fix yourself ? I did this myself 3 times on my Z3c and it's actually very easy to do.
This phone isn't really the Z3...
True, but the process should be the same. Heat it up with a hairdryer, remove and then install the new back cover which already has the adhesive on it.
You can watch a tutorial here : https://www.youtube.com/watch?v=5RD44M4J-Rk
And for replacement parts I used this website http://www.witrigs.com/replacements-for-samsung-galaxy-s6-edge
If you don't feel confident about doing this yourself you can go to any phone service and they will do it for you on the spot for a small charge of course.
Should not cost you more than 30$, I bet Samsung will charge a lot more (that is if they agree to repair it).
kind3r said:
And for replacement parts I used this website
Click to expand...
Click to collapse
Wow! Unbelievable! Thank you so much for the reference! The phone feels so solidly built that I didn't even think of researching this because I thought messing with it by hand is totally out of the question! I have it currently shipped to Dallas service center, but if rejected, I will definitely try this! :good:
Update: phone was rejected by the Samsung main service center. "BER", "beyond economic repair". Pathetic.
I've ordered the replacement glass on ebay! Looking forward to making the repair myself! Thanks @kind3r!
*09/09/2015//19:18:50//0001773863//Telephone//ASC*
9/9/2015 6:13 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*09/09/2015//19:18:49//0001773863//Telephone//ASC*
Device rooted/Knox warranty failure
*09/09/2015//08:47:15//0001773863//Telephone//ASC*
9/9/2015 7:41 AM-Jennifer Bastardo: Accessory: sim card tray
*09/09/2015//08:47:14//0001773863//Telephone//ASC*
9/9/2015 7:41 AM-Jennifer Bastardo: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Wth, Bastard..o
Good luck with the DIY repair, please let us know how it turns out.
Sent from my SM-G925T using XDA Premium HD app
Yeah, figures ...
What I don't understand is why ... the warranty is void anyway and it will be void the next time you turn in your phone anyway.
Perhaps they don't want to assume responsibility for damages that their technicians may do during this repair.
Good luck with your repair, I suggest using some guitar picks so you don't risk scratching the frame.
Also be careful with the broken glass as it may shatter.
That's interesting. Cracked my screen, sent it in for repair and they fixed it even with a tripped Knox counter. But that service center is a douche for doing that. And it sucks that Samsung has one of the best hardware in many expects so sometimes just saying I'm done with Samsung just may not seem like an options if you want top of the line android.
Sent from my SM-G925F using Tapatalk
Hey guys! My baby looks brand new again! Check out a pic! (I put the broken glass in the packaging in which the replacement arrived).
Ended up paying $17 for the glass on ebay and repairing myself. Come to think of it, having rooted my phone I walked away with a much better deal! lol Thanks again to all who stepped forward with advice!
Yes, yes I know it's too early. But I'm coming from a sony device, and I wounder how fast root was available for the S6, just to give me an idea.
The z3c took about a half year, and there still is no root for z5 yet.
That said, that was only for locked-bootloader.
But I wounder, the S7 edge probably have an locked bootloader which is easy to unlock just as Sony?
And do I lose other features than Samsung Pay? In sony you lost a lot, camera, xreality etc.
If someone would give me an idea how fast a root will be available for samsung S7 edge either with locked/unlocked ( tripping knox) by compassing with S6 or S5 I would consider a pre-order or just wait until root is available.
The T-mobile version of the S6 was rooted within a week, I believe.
Only speaking for the T-Mobile versions, they have been rooted pretty quickly from what I have seen. The only thing that I lost from rooting was Samsung and Android Pay but I didn't care about those. Nothing else has ever been effected in my experience.
http://recomhub.com/blog/how-to-root-samsung-galaxy-s7-and-galaxy-s7-edge/
UnixSlayer said:
http://recomhub.com/blog/how-to-root-samsung-galaxy-s7-and-galaxy-s7-edge/
Click to expand...
Click to collapse
While I hope that is true, I doubt it is.
No one has the device in hand to root yet, and there is no links to this Odin file on that page.
Looks a lot like a clickbait to me considering the amount of blocked adds I get when going there.
If it does get rooted, Knox will probably be tripped, if Knox is tripped then your warranty is void and no Samsung repair center will touch it. ( happened to my boys S5 last week). Samsung pay WILL NOT work with a Knox tripped phone.
Sent from my SM-G928T using Tapatalk
wease said:
If it does get rooted, Knox will probably be tripped, if Knox is tripped then your warranty is void and no Samsung repair center will touch it. ( happened to my boys S5 last week). Samsung pay WILL NOT work with a Knox tripped phone.
Sent from my SM-G928T using Tapatalk
Click to expand...
Click to collapse
Didn't the S6 have pingpong root that didnt trip Knox?
Not that I know of
Sent from my SM-G928T using Tapatalk
wease said:
If it does get rooted, Knox will probably be tripped, if Knox is tripped then your warranty is void and no Samsung repair center will touch it. ( happened to my boys S5 last week). Samsung pay WILL NOT work with a Knox tripped phone.
Sent from my SM-G928T using Tapatalk
Click to expand...
Click to collapse
Strange they replaced the system board on my S4 with tripped knox in that case. It depends on the individual repair centre, it's not a blanket Samsung policy.
---------- Post added at 06:56 AM ---------- Previous post was at 06:54 AM ----------
Namtaru said:
Didn't the S6 have pingpong root that didnt trip Knox?
Click to expand...
Click to collapse
The S6 originally had a method of rooting that didn't trip Knox. But Samsung updated and closed the exploit.
book marked just in case. I just want my titanium backup so i can freeze bloat
So shop samsung website just redirects you to carrier phones. There is no way to buy an "unlocked" version right? I don't even see last year's S6 on shop samsung. I live in South America, but I have friends that can bring the phone to me... Since I am going to pay the full price, where should I buy one? Wait and buy one from Amazon? Have someone go to BestBuy and buy it whenever it is released? (Because bestbuy.com doesn't let me choose the $800 full priced one)? I've had HTC phones for a long time and I could buy them unlocked online easily.
@Chainfire is the king of this subject, if he gets the right files in hand i guess root will be achieved pretty fast... issue after is to see if there is going to be a deepsleep issue on the S7 / S7 Edge.
As what we realised with the note 5 going from a rooted 5.1.1 to 6.0.1 the deepsleep issue came back and dr.ketan made a fix for it. But it is a possibility that samsung has had / will put a trigger in the phone that once the root is done, the deepsleep issue appears. But this can possibly be fixed buy a great dev.... now we need to test and see.
What's deepsleep?
MouldingClay said:
What's deepsleep?
Click to expand...
Click to collapse
DeepSleep is when you have those dreams you have to clean up after, in the morning.
Seriously, it's the lowest-power mode of the system, most battery conserving, IIRC. More reading => http://android.stackexchange.com/questions/95625/what-is-androids-sleep-mode
C0derbear said:
DeepSleep is when you have those dreams you have to clean up after, in the morning.
Seriously, it's the lowest-power mode of the system, most battery conserving, IIRC. More reading => http://android.stackexchange.com/questions/95625/what-is-androids-sleep-mode
Click to expand...
Click to collapse
ROTFL
wease said:
If it does get rooted, Knox will probably be tripped, if Knox is tripped then your warranty is void and no Samsung repair center will touch it. ( happened to my boys S5 last week). Samsung pay WILL NOT work with a Knox tripped phone.
Sent from my SM-G928T using Tapatalk
Click to expand...
Click to collapse
Samsung here in Canada has fixed my note 3,4 and 5 free, rooted, no questions asked.
Sent from my Blackberry Torch
wease said:
If it does get rooted, Knox will probably be tripped, if Knox is tripped then your warranty is void and no Samsung repair center will touch it. ( happened to my boys S5 last week). Samsung pay WILL NOT work with a Knox tripped phone.
Sent from my SM-G928T using Tapatalk
Click to expand...
Click to collapse
I have S6 G920F and they changed display which had been scratched by original flip cover and nobody asked me about root or knox (they knew that it was rooted). But it could be a specal case with big media publicity.
My friend had an issue with screen (it didn't fit) and they told him that they could fix the screen but it wouldn't be under warranty and he must pay for it but (!)they didn't fix only the screen but they would to replace mainboard too! The fix would cost about 1/3 of price the phone so he refused the offer and bought a new one.
Official service in Czech Republic.
Then I was one of the unlucky ones. Keep your phone away from the Plano, Texas service center if Knox id's tripped, they didn't even give me the option to pay for the fix when I asked.
Sent from my SM-G928T using Tapatalk
Here is a link to something that looks legit
http://www.s7fanclub.com/2016/02/how-to-root-samsung-galaxy-s7-edge.html
Watti1974 said:
Here is a link to something that looks legit
http://www.s7fanclub.com/2016/02/how-to-root-samsung-galaxy-s7-edge.html
Click to expand...
Click to collapse
That is nothing more than instructions how to root using CF Root, which most XDA users know already. It even says the required CF Root files for the S7 aren't released yet.
As you can see in the pic my Edge's battery is wanting to make a break for it.
The phone is just inside the 2-year warranty apart from it has had many roms flashed and rooted etc, if I return it to stock do you think there will be a problem getting it repaired under warranty at a service centre in the uk?
I mean its clearly a hardware problem, rooting doesn't do that and I would have thought with all the bad battery press they would sort it for me before it burns my house down.
European Union laws mandate that manufacturers prove that you tinkering with the device (rooting etc) caused the defect. In this case that clearly is not possible. So yes, I think you should just flash it back to stock and take it back and see what they say.
Happened the same thing to myself, warranty didn't covered it
JohnTrabusca said:
Happened the same thing to myself, warranty didn't covered it
Click to expand...
Click to collapse
What do you mean the Samsung warranty doesn't cover ballooning batteries?!
BigsyBiggins said:
What do you mean the Samsung warranty doesn't cover ballooning batteries?!
Click to expand...
Click to collapse
Yes correct, just because I'd a rooted device, they told me that it could have pushed the voltages more than the normal ones and it could be because of that, a complete joke those guys