Database Users

[Q] Buttons and bottom half of screen unresponsive.

After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?

jake262 said:
After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
Click to expand...
Click to collapse
factory reset won't remove bugs.
cause u didn't have this problem in previous firmware it s not because of hardware.
so try flash compatible stock rom from another region.
if problem remains take it to official service.
:good:

x102x96x said:
factory reset won't remove bugs.
cause u didn't have this problem in previous firmware it s not because of hardware.
so try flash compatible stock rom from another region.
if problem remains take it to official service.
:good:
Click to expand...
Click to collapse
It was an official update so short of rooting it and flashing a new firmware i don't see any other options.

jake262 said:
It was an official update so short of rooting it and flashing a new firmware i don't see any other options.
Click to expand...
Click to collapse
rooting is not necessary for flashing stock rom.

I'm having the same problems. Screen locks up often when I'm browsing in Chrome. For Gods sake this has 3gb of RAM!!!!!
Sent from my Nexus 7 using Tapatalk

x102x96x said:
factory reset won't remove bugs.
cause u didn't have this problem in previous firmware it s not because of hardware.
so try flash compatible stock rom from another region.
if problem remains take it to official service.
:good:
Click to expand...
Click to collapse
ok so i flashed a stock kitkat firnware. the problem is still there.

jake262 said:
ok so i flashed a stock kitkat firnware. the problem is still there.
Click to expand...
Click to collapse
flashed original rom via odin 3.09. Them hard reset. I have the same problem with screen. Is software problem.
Sorry for my bad English.

jake262 said:
After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
Click to expand...
Click to collapse
While phone works just pull out the battery and also don't use cover. I think its just about samsungs politics. ..
Sorry for my English

Same issue
jake262 said:
After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
Click to expand...
Click to collapse
I also have the exact same problem... I already did the factory reset but no luck. I increased the sensitivity but still happens...Can anyone help us? or it is caused by the recent upgrade of OS to kitkat version... Thanks.

GOOD NEWS!
I have been having this issue as well. Lots of research on the net has provided me with no real solutions. I think there is something missing in this update. I do not know what it is im not that smart but something is wrong across the board.
I have done a master reset back to factory and within minutes of the set up it started lagging/ not responding again. Figured i would give it a few days and well nothing changed so I contacted T-mobile and spoke with Tech Support located in Texas and he concluded that it is an SD card. He says that the SD card was on the phone prior to the update and is causing the issue since its old. WTF! I told him that the processor, ram, HDD, CPU are all considered old now. Personally I think its a stupid response.
I am going to give this a shot anyways. NO SD card no pictures no music.... Already within 15 minutes of no SD card issues are still there. I am really starting to hate this phone because of this update. Hoping to get a replacement (new) with 4.3 still on it. NO UPDATE for me till i know this and several issues are fixed.
I know i could root but i dont feel i should have to to fix any issues.
Has anyone else found a solution or heard of one yet?

Just try this , go to setting / general / power save , swith it on.
Then wait a moment before you try your phone again.
my wife phone got this issue because of over heating.
after switching the power save , the issue is gone.

update... contacted Tmobile within the last hour and apparently this rep said this is a known issue. She contacted Samsung and Google (could be blowing smoke up you know what) but she came back and said they are very aware of the issues and are vigorously working on a fix and your informations will be one of the first ones to get it. She was saying 4.4 (kitkat) screwed up a lot of Samsung devices. BTW she was also having the same problems. All replacement phones will come with 4.4 so exchanging is out of the question.
Regarding the power saving thing ill give it a shot. It was on before the master reset. Noticed it was off when i went in. On now so ill try then.

Problem with touchscreen since 4.4.2 update

Hey there
A friend of mine has the following problem with his Note 3 (completely stock).
Since the latest 4.4.2 OTA update, sometimes suddenly the screen does not respond to touching it with your hand. It does react to the stylus.
Locking and unlocking the screen does the job, but only for a few minutes.
I wiped the phone via stock recovery, but the problem persists.
Anyone with the same problem, or maybe a clue?
Thanks!
GT-i9300, CM11, Boeffla

joriswagter said:
Hey there
A friend of mine has the following problem with his Note 3 (completely stock).
Since the latest 4.4.2 OTA update, sometimes suddenly the screen does not respond to touching it with your hand. It does react to the stylus.
Locking and unlocking the screen does the job, but only for a few minutes.
I wiped the phone via stock recovery, but the problem persists.
Anyone with the same problem, or maybe a clue?
Thanks!
GT-i9300, CM11, Boeffla
Click to expand...
Click to collapse
Hi
Same problem here,I tried several 4.4.2 official and custom roms but not fixed and I tried these too:
I tried mega wipe and last rom in samfirmware!
I removed my external sd card
And I googled and found there are others with same problem so it shouldn't be hardware problem
p.s.When screen freezes just half of it works! And just doesn't work by fingers and it works by s_pen!
There no way to come back to 4.3 too
What should I do?
Ty in advance

Finally Solved!
Hi
I had same problem
I did everything u said like:
mega wipe and changing rom
custom roms
taking out battery when it's on ( I Did this but I don't know It had any effects on my phone or not!)
taking out external card
But I still Had the Problem
Solution:
But I had a flip cover and I separated that from phone and thanks God,surprisingly It's Fixed and it works like a charm!!! after that I used my original cover and there is no problem till now.
Good Luck

Had the same issue posted it here bit no one responded.
Solution: The flip case I had..there's a problem with it where it locks the screen even when the case is not closed. But lately I had no issue it just seem to gotten fixed by itself.
Sent from my SM-N9005 using XDA Premium 4 mobile app

Fingerprints where you are ?

Hi,
I have a very big problem.
After I’ve flashed this rom (Unofficial cm13 Mr. Coldbird), the fingerprint sensor disappeared from the settings
How can I fix it?
P.s
It 's my first message , I hope I used the correct section of the forum

Do you flash mm-firmware.zip?

for me it works sometimes and sometimes keep hanging " just vibrating without unlock " .. sometimes it says " hardware is not found "
i entered the recovery and flashed mm-firmware.zip again and the same problem exist ... i'm thinking to back to COS 12.1 it was working perfectly !

I have exactly the same problem, fingerprint option totally disappeared from my lockscreen settings. No idea how to fix it.

Shivver said:
I have exactly the same problem, fingerprint option totally disappeared from my lockscreen settings. No idea how to fix it.
Click to expand...
Click to collapse
when I'm looking for a setting, that I can't find in the settings dialog, I'm using the search function, there. This showed already quite some features.
I'm still on original Cyanogen OS 12.1 (5.1.1), though...
best regards
m

meikelrix said:
when I'm looking for a setting, that I can't find in the settings dialog, I'm using the search function, there. This showed already quite some features.
I'm still on original Cyanogen OS 12.1 (5.1.1), though...
best regards
m
Click to expand...
Click to collapse
Install mm firmware.zip
Sent from Zuk Z1 using Tapatalk

Same Problem here.. In cm13 official and Mr coldbirds Version.. Even with installing mmfirmware.zip

I have the same problem too. It have tested on official CM13 and om Mr.Colbird CM13 versions.

me too

the problem of vibrating that was because of third party app like " screen lock " but if you locked it with power button or double tap the fingerprint sensor will work perfectly :good:

I happen the same. Since I installed unofficial CM 13 (Mr. Coldbird) fingerprint sensor has disappeared.
I have even tried to solve it installing stock COS with qfil, but although the app has appeared again, the sensor doesn't work. I put the finger on it, but no signal arrives to the phone.
I have tried hard reset, install mmfimware, official CM 12 and 13, unofficial 13, but nothing work.
Any idea? Thanks.

Vfc73 said:
I happen the same. Since I installed unofficial CM 13 (Mr. Coldbird) fingerprint sensor has disappeared.
I have even tried to solve it installing stock COS with qfil, but although the app has appeared again, the sensor doesn't work. I put the finger on it, but no signal arrives to the phone.
I have tried hard reset, install mmfimware, official CM 12 and 13, unofficial 13, but nothing work.
Any idea? Thanks.
Click to expand...
Click to collapse
Try this method I have described earlier. It has recovered my Fingerprints already twice. Also because of trying unofficilal cm13. http://forum.xda-developers.com/showpost.php?p=64742948&postcount=2

Planet X said:
Try this method I have described earlier. It has recovered my Fingerprints already twice. Also because of trying unofficilal cm13. http://forum.xda-developers.com/showpost.php?p=64742948&postcount=2
Click to expand...
Click to collapse
I'll try and report. Thanks!!!

I've tries, but it hasn't worked.
Just one question, how do you exit fastboot mode?. I'm a beginner, sorry.

Vfc73 said:
I've tries, but it hasn't worked.
Just one question, how do you exit fastboot mode?. I'm a beginner, sorry.
Click to expand...
Click to collapse
Fastboot reboot or just press the power button until the phone shut down. I don't know went it didn't help you but i have recovered my fingerprint reader already twice with that procedure. You will lose nothing when just flashing the modem and the bootloader. My guess is that the persist.img is the partition you need to restore for the fingerprints. My fingerprint reader has been acted really crazy when i tried the unofficial cm13. Until it stopped working. I restored my backup and did the procedure to recover my fingerprint reader. I'm now on self built odexed cm13 nightly 's with working fingerprint reader.

Stopped working here too. Tried to restore COS but even if the setting is there, fingerprint doesn't get detected (phone keeps vibrating)

simoneser said:
Stopped working here too. Tried to restore COS but even if the setting is there, fingerprint doesn't get detected (phone keeps vibrating)
Click to expand...
Click to collapse
Read my post above. I have recovered two times from this issue. I had it also because of trying unofficial cm13. You will loose nothing but get back your fingerprints.

I have tried but it doesn't work
Inviato dal mio Z1 utilizzando Tapatalk

I have tried too, but it doesn't work.

Vfc73 said:
I have tried too, but it doesn't work.
Click to expand...
Click to collapse
Yesterday my fingerprint stopped again too. So I did the same procedure again and it didn't work anymore for me too. So I tried to flash the official cm13 again. First it didn't work but after a few minutes it started to work again. I really don't know how this is possible but there is one difference. The radio from official cm13 is newer than the one from COS. I'm happy that it works fine again but I'm afraid it will stop again when I try a different rom again.

Home button not working at all (tried several fixes)

(Edit 1) Found a fix already! Read post 2!!!
Hello there,
I've been having a OnePlus Two since 4 months already, and had like 2 or 3 home button not working issues.
They used to fixed by themselves after a couple of days of not working, but not this last time.
I tried already the reinstalling system (after formatting system via TWRP), clean it several times, hard reset (hold power button for more than 20 seconds), complete drain battery and fully charge it again, force stop fingerprint service, take out the tempered glass screen protector, and none of those solutions worked.
I here attach (copy the link, can't upload a video directly to this post) a video in which you can see that whenever I power on the screen (still locked), the home button works for several times, but as soon as I unlock it (pattern lock) it stops working. This makes me think that the problem is software, not hardware, but as I said before, already tried reinstalling OOS 3.0, wiping system, cache, data, internal storage, etc.
I compressed the video so it wouldnt be too big, but quality is good enough, just rise the volume so you can listen to the "vibration" that the home button produce.
Any help would be appreciated.
Sincerely,
Daniel Castro

Fix for the issue!
Forum people, I found a fix!
Ok, the solution for making the home button work again (with fingerprint sensor) is the following.
-Factory reset while in OOS 3.0
-Set up everything up and then reboot into fastboot mode
-Install OOS 2.1 via fastboot (you will need to search the forums for it)
-Set up everything up and try to set up fingerprint (it wont work)
-Copy OOS 3.0 (Beta) in the root of the phone
-Reboot into stock recovery and flash OOS 3.0 (beta)
-Factory reset it and set up everything again
-Voila!
Feel free to try this method and reply to this threat or P.M. me for any help.
Sincerely,
Daniel Castro

I have the same problem
Tomorrow i'll try your method
I've posted a questione about this issue,
I think the One plus team should find a solution to this problem that afflict many users

Also, don't forget to rotate your phone 720 degrees, counter clock wise! ? hocus pocus....

DCastro555 said:
Forum people, I found a fix!
Ok, the solution for making the home button work again (with fingerprint sensor) is the following.
-Factory reset while in OOS 3.0
-Set up everything up and then reboot into fastboot mode
-Install OOS 2.1 via fastboot (you will need to search the forums for it)
-Set up everything up and try to set up fingerprint (it wont work)
-Copy OOS 3.0 (Beta) in the root of the phone
-Reboot into stock recovery and flash OOS 3.0 (beta)
-Factory reset it and set up everything again
-Voila!
Feel free to try this method and reply to this threat or P.M. me for any help.
Sincerely,
Daniel Castro
Click to expand...
Click to collapse
Will it erase my internal storage during that fast boot step? So I can backup all my data.
Sent from my ONE A2003 using Tapatalk

these fixes are all coincidences... we need to request a definitive fix from One plus team if is a software issue.

LOL9988 said:
Will it erase my internal storage during that fast boot step? So I can backup all my data.
Sent from my ONE A2003 using Tapatalk
Click to expand...
Click to collapse
It will erase everything, make a backup before starting the process.

faustin95 said:
these fixes are all coincidences... we need to request a definitive fix from One plus team if is a software issue.
Click to expand...
Click to collapse
Most probably hardware design fault, solution would be to redesign the phone and release a fixed design, will probably not happen unless oneplus3 is the solution.
And I second that it's just coincident behind these back and forth flashing of firmwares "solving" it, almost religious. But what are people to do when oneplus is not a company that takes responsibility for they're mistakes.

pitrus- said:
Most probably hardware design fault, solution would be to redesign the phone and release a fixed design, will probably not happen unless oneplus3 is the solution.
And I second that it's just coincident behind these back and forth flashing of firmwares "solving" it, almost religious. But what are people to do when oneplus is not a company that takes responsibility for they're mistakes.
Click to expand...
Click to collapse
If it works, its worth a try . And yeah, but we are not in any OnePlus Forum, neither debating about if they are gonna do anything about their own issue, we are trying to fix what an irresponsable company wont.

can we make together an official request to one plus to give us an answer or explanation about this? a lot of users are facing this issue, it's not normal
This is my second opt I bought that this problem has happened
sorry for my english

I had also tried lot of things but home button is not responsive at all.. H2os,exodus,oxygen 2.1 ,3.0 same everywhere
---------- Post added at 04:01 AM ---------- Previous post was at 03:59 AM ----------
Error is: when i open fingerprint setting
Enrollment not working try differnt finger or try again ... Nd fingerprint autotest not starting also

i've turned to stock i've updated to oxygen 3.0 bet and the button worked again

i think rooting installing twrp and installing different roms may be the cause of this issue

faustin95 said:
i think rooting installing twrp and installing different roms may be the cause of this issue
Click to expand...
Click to collapse
Unfortunately that is not the case, it's a hardware design bug.
However you can f-k up your finger scanner by damage your persistant-partition if you flash up and down between different ROM/bootloader revisions. But it's easily fixed by flashing the image file for that partition again.

pitrus- said:
Unfortunately that is not the case, it's a hardware design bug.
Click to expand...
Click to collapse
it's a driver issue

faustin95 said:
it's a driver issue
Click to expand...
Click to collapse
50/50 moisture sensitivity and driver issue.

Home button has been working fine for a year, installed 3.0.1 today and suddenly home button only works in OOS 3.0.1. No longer works in CM 13, yet works fine in OOS 3.0.1. Definitely a driver issue.
Tried installing OOS 2.2.1, wiping, then installing Grarak's CM 13 and home button refuses to work. Wiped system, data, cache, installed OOS 3.0.1 and home button works again. Tried wiping again and installed CM 13, home button stopped working. Wiped and reinstalled OOS 3.0.1, home button works again.

Odd thing, my phone will only work with CM13 roms and OOS 2.2.0 or less for fps and home button. Nothing will fix or ever work.

For me, the home button stopped working for a short while on Graraks, then it just jumped back to life again and I haven't had any more home button blackouts after that. If it's a driver issue, it's an extremely intermittent one.
The fingerprint scanner has stopped working from time to time at lockscreen, but this is acceptable for an official hackjobb supported scanner until official sources are released ?

Need Help with this!
Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks! I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet so literally dont know why it happened.
Thanks,
Max

New problem with Fingerprints

So I've been searching all the internet regarding my problem and found none to have my problem.
I was using popwiz rom and after a while my fingerprint sensor stopped working with the error "An error has occureed with the fingerprint sensor. If this message appears repeatedly, restart your device."
Because I needed my G900FQ, I ignored the issue for a while. Found S7 insanity which has a fingerprint bug and forgot about the problem.
Yesterday wanted to check out official MM for my S5, and had to reflash stock lollipop. Then I remembered my fingerprint problem so I tried to set it up. I kept getting that nasty error, tried deleting cache, tried deleting data with Titanium. Reflashed stock 2 times again, nothing worked. Until I was ready to give up and go to bed. Then it suddenly started working. Managed to set it up and activate fingerprint unlock.
Now is the bummer!
I CAN UNLOCK with fingerprint if waiting about 3 seconds after turning screen on.
I CANNOT ADD FINGER through settings, I get the nasty error message.
Tried to enter factory tests and under NormalScan button says Version 0.0.0.0 and in SensorInfo says Ready and stays that way.
I tried to enter factory tests very fast after unlocking with fingerprint and I got, only once and for a brief moment, the right Version and SensorInfo, and Normal Scan showed data and graph.
Now I will try to install official MM firmware with Odin.
Anyone has any ideas to what the cause may be ? And maybe a solution ?
Thanks in advance
L.E. I installed official MM firmware and now fingerprint sensor works when unlocking and adding fingers, but when I try to unlock my phone while it is connected to a power source I get the nasty error message again and prompts me for my backup password. Any advice would be deeply appreciated.

Flash a stock ROM and factory reset?

It seems you did not read the whole thread before suggesting me this...
I did that many times. Lollipop and MM official stock... Its like the sensor is not responding in some situations , but in other situations it does. And this seems to be pretty random..
*Detection* said:
Flash a stock ROM and factory reset?
Click to expand...
Click to collapse

laurent.siku said:
It seems you did not read the whole thread before suggesting me this...
I did that many times. Lollipop and MM official stock... Its like the sensor is not responding in some situations , but in other situations it does. And this seems to be pretty random..
Click to expand...
Click to collapse
It seems you don't even know what you typed, nowhere in your OP did you mention factory resetting and then flashing a stock ROM
Only that you flashed stock ROMs, flashing stock ROMs does nothing to reset anything and will leave behind bugs from the previous ROM if the issue is with an app / data etc
Before getting clever, read what you type

It's obvious that by flashing a stock rom over a custom one will leave bugs. Did full wipe (system, data, cache&dalvik, even phone internal sd) before flashing stock, every time. Thanks anyway..
*Detection* said:
It seems you don't even know what you typed, nowhere in your OP did you mention factory resetting and then flashing a stock ROM
Only that you flashed stock ROMs, flashing stock ROMs does nothing to reset anything and will leave behind bugs from the previous ROM if the issue is with an app / data etc
Before getting clever, read what you type
Click to expand...
Click to collapse

Well maybe next time add that fairly important info to your main post, instead of hoping everyone is psychic, and then throwing a hissy fit when they suggest something you have not stated you already tried.