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Well, it turns out that Gorilla Glass is way more susceptible to shattering than I'm used to.
I was getting out of my car today, and the Atrix fell out of my pocket and on to the pavement. Maybe two feet.
Luckily, I have Asurion, so hopefully I'll get this sorted out quickly. I just hope they have the Atrix in stock!
Has anyone had any experiences with them, good or bad? This is my first claim. Actually, it's the first time I've ever had insurance on a phone...
Thanks in advance...
http://www.corninggorillaglass.com/#videos
I did the exact same thing only mine didn't break or damage. It really depends on how it lands. Gorilla glass is good at taking direct impacts but probably still pretty weak if it lands on the edges. I've never broken any of my phones before but I got insurance on the Atrix for the first time as well.
ronan_zj said:
Link
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Well, that's some bull.
I'm happy to report that I got a call from Asurion today, they're going to ship me a brand new Atrix. I'm ordering an Otterbox as we speak.
I was a little nervous dealing with them, especially since I was a new AT&T customer who had ported my number after initiating service (so my first bill, which they needed a copy of, had a different phone number) and they had my old BlackBerry Pearl still listed on the account, but I was pleasantly surprised.
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.
Ya think Ill definately get the Insurance.
Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
Sent from my iPhone using Tapatalk
JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
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Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!
Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.
Did you cry yourself to sleep that night?
Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII
Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.
The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.
hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
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diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.
Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Unless you have cell phone insurance, probably not.... I would try to say it was in your pocket and then when you took it out it cracked....
Oh my goodness! I'm so sorry to see that. I read that there was a possible recall because of easy screen fracture, perhaps you can search the forums and find link. I hope you're able to get it resolved to your satisfaction. Be sure and let us know how it goes if you try to swap it out with AT&T.
Seeing the picture that you posted just makes me want to put this phone inside of case, even though I know it will make it look hideous!
Sent from my SAMSUNG-SGH-I337 using xda premium
It looks like it was in a case?
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
You might want to look into 3rd party insurance that covers that type of thing, such as Square Trade for future phone purchases. Accidents will happen, but most warranties don't cover things like this.
And in terms of the crack itself, I think this proves what I always suspected about Gorilla Glass 3 - it is stronger by design, so they make the layer thinner so the phone is thinner. The layer of smaller thickness is just as strong (hopefully not less strong) than the thicker layer of GG2 on SGS3.
With the screen larger than the one on SGS3, there is less bezel on sides of the screen, less support for the glass layer, and that makes the whole screen less rigid.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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Yeah unfortunately I did the same thing, and mine got a crack in it, what is really unfortunate is the fact that the lcd touchscreen and glass may be glued or so close together, you might have to get the whole thing fixed and samsung charges 169.95 to do it and I've been told if you wait a few months it will get cheaper, but I don't know by how much.
Otterbox defeats these incidents ...dropped mine out of an airplane 15 ft and not a single scratch...
Sent from my SAMSUNG-SGH-I337 using xda premium
kreoXDA said:
OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
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Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
Yze said:
Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
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It is not fraud. You are NOT obliged to have a functioning device while signing up for this insurance online. They just make the sign up window short, to protect themselves.
But speaking of this insurance, yes, i just checked, AT&T will charge you $199 deductible for SGS4!!!!!!!!!! That is on top of $7/month ($84/year) they want you to pay for insurance.
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Better to invest in the ugly (to some) otterbox or kraken.
unless you have insurance, or you must pay some money for this damage:laugh:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened when it was shipped. There's no physical damage as I can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
davefeelsright said:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened with it was shipped. There's no physical damage as can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
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Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
hamzer11 said:
Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
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i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
davefeelsright said:
i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
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Damn that sucks. Sometimes it's just the angle of the hit that gets you. I'm wondering if it caught a corner or edge of something on the screen. It really sucks if the glass cracked from the tension produced by the corner of the shell hitting the ground.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Click to expand...
Click to collapse
Just keep it and use it until we can buy replacement screens.
http://www.amazon.com/Replacement-Glass-Samsung-Galaxy-i9500/dp/B00C9VATVS/ref=sr_1_10?ie=UTF8&qid=1368721879&sr=8-10&keywords=galaxy+s4+lcd+replacement
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
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pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
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Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
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It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
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People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
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It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.
Welp, my wife questioned me when I chose to get insurance for the first time when I got my S7 Edge last week...
Turns out I'm glad I did....
I was fishing today from the seawall at a river nearby. My phone was in the cupholder of my folding chair, and I got up to grab a bottle of water from my cooler. A gust of wind blew the chair , along with my phone, into the river.
The water is roughly 15 ft deep where this happened, and I'm no scuba diver, so needless to say, the phone is dead and lost.
Again, so glad I got the insurance!
Man... That sucks. If you swam down and found it, I'm sure it would still work. Who knows? lol
You gotta be careful with these devices. Especially an all glass beauty like the S7 Edge.
After spending $800+ on a device, I am always extra careful.
Maybe it's also because I don't purchase any extra insurance either.
I've got the claim filed and got notification that it was approved - it appears that they are sending me a gold phone to replace my black one.
Just glad they didn't send silver/titanium because it looked a bit... "cheap" in that color.
Right now the water is so murky that I'd be lucky to see 1 foot past my face even with a mask on. With the current plus said murkiness, there's no way I could have found it.
Yep, the replacement came and it was indeed the gold model.
I expected to absolutely hate it, but it's growing on me quite a bit! I'm thinking I may have actually gotten gold had they been available at the AT&T store when I bought my black one originally - all they had was the black and silver models (still say the silver looks cheap!).
I strong recommend insurance if you don't have it!
I have the family insurance. Cost $20 per month but covers devices not even on the att plan. It ended up being cheaper for me since I have 10 devices with att
Sent from my SAMSUNG-SM-G935A using Tapatalk