Database Users

Ugh, killed my HD2 :(

I know this probably isn't the place for this, but I definitely need a place to vent where people can understand the frustration lol.
Yesterday I accidentally killed my HD2. The story goes as follows
I decided to clean my room and be productive for once, my phone was securely placed on my desk. I moved a glass of lemonade from the desk onto the floor so it would be out of the way so I could clean better.
So I started moving some things around on the desk, and next thing I know I see my HD2 falling like in slow motion. It landed in the glass of lemonade so I quickly fished it out. Both the water damage mark on the phone and battery were gone, so there goes my warranty call, and insurance was out of the question since T-Mobile's insurance only covers 2 insurance claims in a 12 month period regardless of which phone.
I had made a claim in June of 09 on a Sidekick LX I had damaged, and recently in May for losing my HD2. So they dropped me from the insurance making it impossible to make a claim.
So I left the phone out to dry and took the battery, sim, and sd card out it never turned off when it went into the lemonade, but the buttons became stuck on. More specifically the Volume up button became stuck on even if I pressed volume down.
So after letting it dry and blowing out every hole with compressed air it still wouldn't become unstuck, so I tried the one thing I knew would work. Electrical contact cleaner... Bad move on my part, that started to dissolve the plastic parts on the phone thus killing it completely.
Now I have no phone and can't justify spending another $400-$500 on a phone since I just bought that not 3 months ago for $450(I buy all my phones off contract)
I am very angry about what happened although I can only be angry at myself because of it... So anyone have any stories like this they'd like to share?
EDIT: Yay! 100th post!

Man that sucks, I watch over my HD2 like a hawk and have it with me all the time, either that or I will leave it in the middle of a table and far away from the sides.
Also what's this watermark thing you speak of?

Wow chaos, that sux big time, sorry to hear that! (yes, it was kinda painful just to read that!)
The only ray of sunshine I can offer is the fact that it's much easier now (following tmo's father day promo) to find new and near-new HD2's on the open market for less than they were before...in fact, there's at least one member here (atxdrift) who's selling his (only slightly used) one for $350. So, you might be able to find an acceptable one for a bit less than you expected. I know it's not the best answer, but there might be hope for you yet

sounds almost like a modern day comedy slapstick sketch,. , the day just getting worse and worse.
House contents insurance?
SecrtAgentMan said:
Also what's this watermark thing you speak of?
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small white dot, look top left of the battery.

I wish I had renters insurance, what's most likely going to happen is I'm going to have to spend a month with a cheap pre-paid phone until I can get the money to buy a new phone.
I have a hard time trying to justify spending another $250-$300 on even a used HD2 since it is still the same phone, so chances are I might be leaving the HD2 community unless I find a really good deal.
I'm gonna hold out until the T-Mobile version of the Galaxy S comes out and give that a shot, so it's going to be a very long month lol. I've always had a smart phone, so it's gonna be weird going without one for a while.

1st try soaking it in clean fresh water then opening it up and drying it out. See if the suger is gewwing up the buttons. As long as no power is on or in the phone it shouldn't damage it. About a new HD2. Don't worry about it. I see them for same 2 weeks old on CL in mint condition for $225 - $250 almost everyday. I always go that route because even if the phone breaks I can still buy another for cheaper then buying it new with insurance. Since you already own the SD card you could proably sell yours for $30 or $40 and get the price under $200. Plus a digi/LCD combo is $150 so you can recover that too. So think about parting it out too. Once you part it all out, sell the sd card, and get a deal on CL your gonna probably make a couple dollars or pay like $50 for a new HD2.
I'm currently selling these two phones on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200489715435&ssPageName=STRK:MESELX:IT
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200489717491&ssPageName=STRK:MESELX:IT
If you are interested in either let me know and I can probably give you a discount on the auction if you win it. I can't give it away but I don't mind just covering my costs.

if you always buy your phones out of contract, why not just bite the bullet and renew???

I bought my HD2 this week on ebay for $330 flat, brand new condition and everything included but the SD card (had my own anyway)... I'm sure there are similar deals out there and probably better, a lot of people were disappointed with HD2's software (lol guess they didn't know what Windows Phone was all about) and want to get rid of it for an Android device, so keep an eye out for those deals. Some people really don't know what they've got. Sorry that happened to you, I was really bummed when I dropped my TP2 and the speakerphone jacked up. But I made the call anyway and they replaced it with a brand new one for free, so now I have a new HD2 and a new TouchPro2 as a backup. My suggestion is always try to keep a nice backup so that you're not completely devastated if the inevitable happens... But every time I drop mine or have to pay or make a call I learn a lesson, lol... Take it as a learning experience.

There going for 250 on craigslist

I got mine off CL with a total of 5 hours of use in mint condition. Guy was asking for $300 for phone alone at 2am. I texted him offering a trade and cash and he said cash only. So jokingly I said well if its in mint condition, you have the box, the SD card that still has the transformers on it, the charger, the case, and headphones, I'll give you $250. He texted back 5 minutes later saying "When can we meet?" Turns out the new Iphone was $300 with a new contract and he said he could come up with the extra $50. So I met him and got it and sure enough it was mint with not a spec on it. I bought it and turned out his girlfriend was there selling hers for the same price for another iphone. Unfortunately I didn't have another $250 on me and they sold it an hour later. The fact is the HD2 while being the nicest phone around is just too much phone for many people, they don't understand you have to install apps by cabs, they don't get the 10 years of upgrades and mods we have. So they just want to get some money back out of it and get an iphone or android. Most are listed from $285-$400. But most will take around $250 cash. All the ones you see for $300 keep getting posted over and over, just offer them some cash and they will bite. I would avoid posting offering $250 for one because you will probably have someone with a stolen one or messed up one try to sell you one. Just email each seller with an offer.

I know that I shouldn't laugh, but this reminds me of the time that my buddy used Goof Off to clean a stain on his sink not realizing that it was made of a plasticky material! He cursed himself for mucking up the plastic and then read the warning on the can that we are ALL too familiar with... "Please test product in a discreet location first to make sure that product does not damage XYZ" (<- Obviously paraphrasing)

My friend spilled soda on his crt monitor and it still worked. I can't see why it won't work after you clean it out and dry it. Then again I can't see why the lemonade glass didn't get knocked over.

I want to Sell mine
T mobile version Unlocked
mesg me is someone wants

Cracked Evo Screen, Thank god for Insurance!

so, i recently received a replacement Evo from the repair center, and not even a full week later, my screen shatters from a 2ft fall . I left my evo on my lap, and rushed out of my car and completely forgot i had placed my evo on my lap. Well hearing my phone smack the road was a quick reminder of it. Lucky Damaged screens are covered under free replacement from the sprint repair center. Sprint use to never replace damaged phone with out having to pay the deductible. is this new, or have i just been dealing with the wrong people? attacheted is a picture of my evo. by the way, although the screen is shattered, it is 100% fully functional .

I just went threw the EXACT same thing on Friday pretty much. The FIRST time my EVO ever fell (about 2~3 feet) it shattered the screen.
I stuck my EVO in my hoodie pocket in my garage and the rubber case had hung up on the materiel so it didn't get all the way in my pocket. I let go thinking it was all the way in my pocket (was in a rush to get somewhere) and it hit the concrete floor face down.
The outside screen was 100% ok but the inner screen, the one that actually lights up was shattered.
I took it to my local sprint store which was only 3 blocks away and asked about a replacement expecting to pay the $100.00 dollar deductible. I was informed there was NO deductible and that Sprint had changed the policy a couple months ago with regards to replacing the broken screens. I asked why the change, because so many have broken? The store manager said yep, pretty much. Easier to just replacement them then deal with pissed off customers and potential law suits over something that breaks SO easy.
Anyway they were out of Novatech screens so they sent me over to a Corporate store. Took about two hours to get it fixed. They replaced the WHOLE front and even gave me the old one back because I had a Zagg protector on it. They told me to go to Zagg.com and claim a warranty on it which I did, should be here within a week!

same here, i walked in thinking they weren't going to cover it. I myself use to cause a stink when they wouldn't cover cracked screens. makes things a lot easier when sprint actually works with you. now my replacement is on its way, should be there tomorrow. i really am considering buying the otter box.

But in the long run, seems as though MOST people end up paying more into insurance than they actually get out of it

I absolutely agree, you end up paying $100 just to get a used phone. I just checked ##786# my phone was initially activated 7/1510
Sent from my PC36100 using XDA App

You even had a screen protector and it still cracked?
I've got to watch mine more carefully. I bought the Sprint screen protector for mine. Even after countless drops no cracks yet. But i can see a couple cracks on screen protector but not on screen itself.
Yay for insurance, even-though many would pay more into insurance than they get, at least there is a sense of protection.

Yup, that is one of the sprint sold protectors, it helps with scratches... Thats about it. Yes, if you love your evo, be careful haha
Sent from my PC36100 using XDA App

AtiRadeon1 said:
You even had a screen protector and it still cracked?
I've got to watch mine more carefully. I bought the Sprint screen protector for mine. Even after countless drops no cracks yet. But i can see a couple cracks on screen protector but not on screen itself.
Yay for insurance, even-though many would pay more into insurance than they get, at least there is a sense of protection.
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A screen protector is not going to prevent your glass from shattering....lol

nomadicthoughts said:
But in the long run, seems as though MOST people end up paying more into insurance than they actually get out of it
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Same problem with my homeowners and car insurance.

One thing I realized about insurance....you only need it when you dont have it.

Dust under screen fixed, now white is dirty white and backlight bleeding!

Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!

ProvocativeSmell said:
Just got back from the Sprint store. Told the lady my issue which was dust under the screen (my phone did have the screen separation issue) which I mentioned and she said was cosmetic and couldn't do anything about but we can clean the dust out for you. Left my phone went to do some thing came back 45minutes later and got my phone back. They told me they had to replace the screen so I was like oh cool no dust plus fixed screen separation issue!
But . . . . . .
Now there is bleeding from the backlight just above the Home/Menu/Back/Search buttons. The screen has a very noticeable white glow about half a inch or more up. The white is no longer white (like the text message menu) its a dirty white, except the lower portion where the bleeding is at.
Well theres my rant, any options, advice, or anything else please feel free to let me know!
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Click to collapse
Take it back give them a ***** session, If they fail to fix call Sprint speak to retentions see if they can do anything 4 ya

LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.

akarol said:
LOL! Welcome to the club. Had dust under screen... took it to local store... they replaced screen with one that was all scratched and nicked on edges... I *****ed and had them put my old one back... they said I needed to call Sprint for replacement... I did... got them to send me a replacement... replacement arrived with camera and kickstand all scratched up... *****ed and had them send me new replacement... replacement arrived yesterday all scratched up on the sides... *****ed and had them send me new replacement... they said I have to go through store... I told them I don't have time to keep doing this... asked them to transfer me to retentions... lady was useless and told me there was nothing they could do... I hung up and will most likely switch to T-Mobile when the 4 other lines on my contract ends in April.
I'm just done with this non-sense. Sprint thinks that because it is the cheapest carrier, they can do these things as we'll most likely not switch... well, they just lost a $300+/mo customer here.
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OHHH, that would have pissed me off... I wouldnt pay my bill and file a complaint with the Sec. of State against them. lol
As far as the OP goes, yeah I would take it in to them and tell them if they don't fix it the right way - you will file a comaplaint against the store and will not be paying any part of the bill untill its correctly taken care of

Well long story short its fixed. They replaced the screen yet again and everything is as crisp as it was before, no dust under screen. There doesn't appear to be any screen separation but if I push on the screen I can reveal more of that edge on the inside but the screen is not above the edge of the phone but almost flush with it.
I think it depends on the store maybe, this place has been a headache but also a blessing, doing wayyyy more than any other sprint store I have been to and I've been to A LOT lol.
The guy even asked me if it was "rooted" and I was like ummm I don't know? Maybe? He chuckles and says oh I was just wondering cause it had that rooted look. Then he said you know you can make it run at 1200 (which I'm assuming processor speed is what he meant) and I said ya I know but its already fast enough. I couldn't tell if they cared if it was rooted or if he was just curious.

Sprints tech support told my friend he should root his phone because the Roms people put out are easier to fix problems on then stock ones.
Sent from my PC36100 using Tapatalk

I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.

Jjday7 said:
I just had a experience with sprint myself which was horrible and I am still going through it. I had my screen replaced and they left all the screws out of my phone. When I realize it, I went back to the store to tell them and they replaced the screws. I realized then my screen was full of dust. The manager was a complete ass and would not do anything. Then he said he could fix it. They had the phone for an hour and come to find out. All they did was blow th dust even further down into the screen. The dumb asses used a spray gun and put the air through the 3.5mm hole. The problem with that is that is where the dust is getting in.
I called retention and they want me to go to another store to get the run around again. I also got them to confirm the upcoming changes with the perks for yearly upgrades. It's a great day at sprint today. Anyway, I am now back in the same situation with screen full of dust and nobody willing to do anything to fix it. They want me to go to another store but I refuse to burn my gas to deal with another crappy store.
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I said the same thing. I don't have time to keep trying out different stores. They refuse to do anything about it though. I'm running out of options. I want a new phone or a refurb in good condition. It's not much for someone who pays over $300 monthly to them.

Well I bit the bullet and got off my ass and went to another store. I got the screen replaced in less than 15 minutes. The guy pulled up the retention notes and fixed it immediatlely. It's sad I had to resort to literally a 45 minute conversation with retention to get this to happen. I have to find a way to block the opening on these phones. The 3.5 mm opening should have been on the side or dare I say the bottom. I know some people don't like that.

Looks like I’m not the only one with the same problem. My EVO was six months old and died to the point it wouldn’t even power up (no phone) insurance. So they ordered a replacement, this one has light leak everywhere, dinged up speaker phone and couple of dust specks, plus old battery. So I said I want another one. So week later I got another one. Holy ****, the second one was even worse then the first replacement. Light leak everywhere, bunch of dust in left lower corner, dinged up housing. I did not accepted that replacement. Called Sprint and they said they have no authority to tell the store to order me a new one and told me to talk to the store manager (like that will do anything) because they said it’s a cosmetic issue. What pisses me the most is that the warranty on refab. is only 30 DAYS. HTC/ Sprint doesn’t extend warranty to the end of the first unit. This is a total bull****. I lost 6 month of manufacturing warranty. Looks like HTC doesn’t stand for there product like Apple does. I never had those problems with exchanging Iphone’s. Warranty was always extended to the end of the original unit and you couldn’t tell that was a refab. or a brand new unit.

Pre-ordered, received, loved, 5 days, corner drop

Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:

If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.

Ya think Ill definately get the Insurance.

Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
Sent from my iPhone using Tapatalk

JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
Click to expand...
Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!

Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.

Did you cry yourself to sleep that night?

Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII

Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro

I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.

check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf

Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.

The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.

hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
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Click to collapse
diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.

Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days

Glass shattered from overheating, questions?

So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!

jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
Click to expand...
Click to collapse
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.

zimgir124 said:
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
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Click to collapse
Thank you. I went ahead and got a new coral blue s7 edge from asurion. Verizon reimbursed me for part of the deductible since I didn't drop the phone. Samsung refused to help. May pay 120 for Samsung wty has 30 day waiting period but has 1 yr glass pro no deductible and extends mfr wty 1yr
Sent from my SM-G935U using Tapatalk

LG G6 overheating
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
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Lg Forum
I am a volunteer driver. I was driving the bus from Hope BC to Chilliwack BC on Hwy #1 (freeway) with 10 passengers. While driving at 110 km i had my phone in my shirt pocket. Suddenly i felt a lot of heat coming from my phone. I reached into my pocket and found the heat from my phone to be so excessive i had to remove the phone and toss it into a cubby hole in the dash on the bus. I was concern do to the amount of heat that the heat the phone would burst into flames. I took the phone to Superstore to take it to where i bought it. Once there the service person put the phone on a charger to see if we could start the phone. He noted that the phone was extreamly over heated and said he would send it in for repair. The phone was in a protective casing and upon removing the case he found that covering for the camera was broken . Now i had to remove the phone from my procession for the saftey of my riders and for my own saftey. Now had this phone flared into flames i could have have a very serious crash with several injuries. Now i received a call from my sales reprocenitive stating that my warrantee was cancelled due to the camera cover which might cost .10 cents. I am paying over $900.00 for this phone and have paid for extended warrantee which LG is now saying they will not cover as well. The lying i have heard from LG service reps is unreal. These phones do over heat and the camera lens after looking at it closely shattered because of the over heating. I have never seen such garbage service from any company as i have with LG