Database Users

Sprint is Really Pissing Me Off!

So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.

That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service

There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.

Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly

Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.

How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
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Click to collapse
Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.

Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App

cruise350 said:
You should be happy that they do anything for you.
Click to expand...
Click to collapse
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.

HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
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Click to collapse
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Lol!
Sent from my PC36100 using XDA App

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!

I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
Click to expand...
Click to collapse
He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk

They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.

akarol said:
It isn't like they're paying for the device out of their pockets.
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Click to collapse
Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?

Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?

Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Click to expand...
Click to collapse
Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.

I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.

Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.

Sprint Rant...stupid customer support

Yesterday I wasted about 3 hours of my time with Sprint. The power port on my 7 month old EVO began acting up, so I went into one of the authorized retail stores. All the lady does is blow on the power port like an NES cartridge, and sends me on my way. Sure enough, her idea didn't work. So I called tech support, explained my conundrum and that's when they informed me that an employee at the store (who happens to be my ex's friend), had ordered a refurbished EVO for me when he found out the power port still wouldn't work. I told the tech on the phone that I will not accept a refurbished EVO when A.) It's still under warranty, and B.) I've got insurance on it.
The tech says there is nothing she can do, so I demanded to speak to her supervisor. I'm a polite guy and was never rude to the staff, but I reminded them that ATT, T-Mobile and Verizon had all replaced my phones no questions asked (AT&T and T-Mobile I pulled out of my ass). Immediately the supervisor offers me a choice of either an EVO Shift or an LG Optimus. I went ahead and chose the Shift because I like having 4G along with a physical keyboard.
The next day the guy at the store texts me and says the deal can no longer go through because the refurbed EVO he ordered had arrived at the store for me. Again, the replacement I never asked for in the first place. His stupid mistake caused me to spend an hour and a half on the phone with various customer service reps who tried telling me I was SOL. They even had the balls to offer me a refurbished Blackberry and a plethora of refurbished dumbphones. I told them I knew it was in their notes of what deals were being worked out, and I wasn't going to downgrade my phone over this. Finally I threatened them that I would be more than happy to pay the termination fee and return to Verizon, and they caved.
Finally the idiots running the customer service line put in the order for the EVO Shift. I was ready to bludgeon their "techs" with a blunt object over their stupidity.
So final note, did anyone switch from the EVO 4G to the Shift? How did you like it?
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*
*Note: Not all Sprint customer service folk are bad..just 75% of the ones I dealt with yesterday.

I went from the evo to the shift in may, and I just re-activated my evo to take it for a spin again. The main thing i was missing was the root ability (I took the OTA update on the shift). I just got bored of the stock phone. I definately love the physical keyboard though, and although the Shift screen is a bit small for my likings, it did the job. I'll most likely be going back to the shift shortly, it's a solid phone and if you like physical keyboards, you'll definately like it

I feel for you. Yesterday I spent 3 hours on the phone with customer service then tech support then finally the tech support manager. Only to find out blasted those three hours because the tech support manager had never heard of the screen separation issue. You know the issue the phone has had since launch day. At least you got a replacement out of it. They refused to replace mine and told me to co.tact HTC.
Sent from my PC36100 using XDA Premium App

The Shift is a decent phone. The size of the screen takes some getting used to after the EVO, but the battery life is definitely better stock because of the reduction in size. The keyboard is pretty good, if you want one. It feels zippier than the EVO.
My wife likes her Shift a lot.

I told the tech on the phone that I will not accept a refurbished EVO
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Umm, you have a 7 month old used phone, and you want a brand new one? That's asking a bit too much. Yes, your phone is under warranty, but it's standard practice for ANY company to replace warranty issues with a refurbished device.
B.) I've got insurance on it.
Click to expand...
Click to collapse
Then call Asurion, and pay them 100 bucks. You will still get a refurb.
Anyway, even if you would have taken the refurb, most of them are fine. Once in a while you will get a bad refurb that still has problems, but its not that big of a deal, just take it back or call, and ask for another refurb.

rfunitshifter said:
Yesterday I wasted about 3 hours of my time with Sprint. The power port on my 7 month old EVO began acting up, so I went into one of the authorized retail stores. All the lady does is blow on the power port like an NES cartridge, and sends me on my way. Sure enough, her idea didn't work. So I called tech support, explained my conundrum and that's when they informed me that an employee at the store (who happens to be my ex's friend), had ordered a refurbished EVO for me when he found out the power port still wouldn't work. I told the tech on the phone that I will not accept a refurbished EVO when A.) It's still under warranty, and B.) I've got insurance on it.
Click to expand...
Click to collapse
Please explain why you deserve a new phone on an old 7 month old phone? You, don't.
The tech says there is nothing she can do, so I demanded to speak to her supervisor. I'm a polite guy and was never rude to the staff, but I reminded them that ATT, T-Mobile and Verizon had all replaced my phones no questions asked (AT&T and T-Mobile I pulled out of my ass). Immediately the supervisor offers me a choice of either an EVO Shift or an LG Optimus. I went ahead and chose the Shift because I like having 4G along with a physical keyboard.
Click to expand...
Click to collapse
Only reason you got a choice is because the EVO is on backorder. More than likely your replacement is a refurbished phone as well as there is no magical "new" or "refurbished" button when replacements are sent out.
The next day the guy at the store texts me and says the deal can no longer go through because the refurbed EVO he ordered had arrived at the store for me. Again, the replacement I never asked for in the first place. His stupid mistake caused me to spend an hour and a half on the phone with various customer service reps who tried telling me I was SOL. They even had the balls to offer me a refurbished Blackberry and a plethora of refurbished dumbphones. I told them I knew it was in their notes of what deals were being worked out, and I wasn't going to downgrade my phone over this. Finally I threatened them that I would be more than happy to pay the termination fee and return to Verizon, and they caved.
Finally the idiots running the customer service line put in the order for the EVO Shift. I was ready to bludgeon their "techs" with a blunt object over their stupidity.
Click to expand...
Click to collapse
Good job on an empty threat. Every company will send you a refurbished phone. You're lucky to get a new one. The only idiot is you thinking you are owed a new device for your broken almost year old phone. I will say the store rep should have let you know a replacement was ordered though, other than that, you are in the wrong. Cancellations threats no longer work, notice you still had to speak with tech for the replacement and not retention?
Sent from my Nexus S 4G using XDA Premium App

After I got a refurbished they sent me a new one due to screen seperation and a crappy vibrating motor. I asked for a nexus but they are out of stock so they're gonna call me in two weeks when it's in and gimme a nexus. I have tep
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PolyphonicSoul said:
After I got a refurbished they sent me a new one due to screen seperation and a crappy vibrating motor. I asked for a nexus but they are out of stock so they're gonna call me in two weeks when it's in and gimme a nexus. I have tep
Sent from my PC36100 using XDA App
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Click to collapse
Yet I call and the tech support manager says the screen separation isn't a known issue.
Sent from my PC36100 using XDA Premium App

It depends on the rep you get. I just happened to have a really awesome one. I told him I had a refurbished.He didn't know what seperation was so I explained it pops out of the bezel and the crappy vibrator. I explained that I understood the tep program and he told me I could get a shift or a nexus cause he assumed the EVO was on backorder. He checked for a nexus but they said they're out for the next 2 weeks. Then miraculously the evo was in stock somehow after he did some digging. He told me this was to hold me over till the nexus is in. He put me.on with a super. I complemented the rep and the super and it was a pleasent enough experience. Lesson is: cross your fingers and hope you get a good rep and come across as a customer they would want to help.
Sent from my PC36100 using XDA App

Screen separation isn't a known issue, there is no ID tag in the S&R systems for it.
"Known issue" doesn't actually mean what you think it means. Sure, everyone may know about it, but unless Sprint labs can verify that the issue can potentially affect all devices currently in the field, it's not flagged as "Known". When a customer comes in complaining about the bright spots or digitizer separating, I replace the screen. That's it, nothing else.

rfunitshifter said:
Yesterday I wasted about 3 hours of my time with Sprint. The power port on my 7 month old EVO began acting up, so I went into one of the authorized retail stores. All the lady does is blow on the power port like an NES cartridge, and sends me on my way. Sure enough, her idea didn't work. So I called tech support, explained my conundrum and that's when they informed me that an employee at the store (who happens to be my ex's friend), had ordered a refurbished EVO for me when he found out the power port still wouldn't work. I told the tech on the phone that I will not accept a refurbished EVO when A.) It's still under warranty, and B.) I've got insurance on it.
The tech says there is nothing she can do, so I demanded to speak to her supervisor. I'm a polite guy and was never rude to the staff, but I reminded them that ATT, T-Mobile and Verizon had all replaced my phones no questions asked (AT&T and T-Mobile I pulled out of my ass). Immediately the supervisor offers me a choice of either an EVO Shift or an LG Optimus. I went ahead and chose the Shift because I like having 4G along with a physical keyboard.
The next day the guy at the store texts me and says the deal can no longer go through because the refurbed EVO he ordered had arrived at the store for me. Again, the replacement I never asked for in the first place. His stupid mistake caused me to spend an hour and a half on the phone with various customer service reps who tried telling me I was SOL. They even had the balls to offer me a refurbished Blackberry and a plethora of refurbished dumbphones. I told them I knew it was in their notes of what deals were being worked out, and I wasn't going to downgrade my phone over this. Finally I threatened them that I would be more than happy to pay the termination fee and return to Verizon, and they caved.
Finally the idiots running the customer service line put in the order for the EVO Shift. I was ready to bludgeon their "techs" with a blunt object over their stupidity.
So final note, did anyone switch from the EVO 4G to the Shift? How did you like it?
View attachment 674977*
*Note: Not all Sprint customer service folk are bad..just 75% of the ones I dealt with yesterday.
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Click to collapse
THANK you. i work for sprint and pride myself on good customer service. and i HATE it when someone tells a story about a handful of idiots but assumes that is an accurate representation of an entire corporation. once again, thank you for your clear headed thinking.

[Q] Bought an S5 on eBay? How to tell if it is a refurb? Does this sound fishy?

I have 2 questions about an S5 that I bought on eBay.
How can I tell if it is a refurbished/reconditioned/used model?
Does what the seller told me sound fishy?
#1. Refurb?
There used to be an RTN menu on other Samsung devices -- you could get to it by dialing ##786# or *#*#786#*#* but that doesn't work on my G900H S5. You also used to be able to get to it by adding com.android.hiddenmenu to some custom launcher but that doesn't work on my S5.
There are many working hidden configuration/diagnostic dialer options that work for me like the service menu - *#0*# But that's not telling me what I want to know.
Any advice to definitely confirm that my device is a reconditioned, refurbished or used phone? Can I tell if it was ever registered on Google Play?
#2. Fishy eBay seller?
Cutting to the chase...
I bought an SM-G900H (Galaxy S5 Octacore) from an eBay seller with 20 to 1 positive reviews and thousands of sales so I was feeling good that everything would be OK. Unfortunately, the phone was clearly used and the seller told me that it was not but that this is normal for the box to be opened so that the phone can be checked for counterfit and/or carrier lock.
Have you ever heard of this? Does this make sense?
I'm not posting the sellers name because I don't want to disparage their reputation in case it is just me being paranoid.
The phone arrived and I noticed that the one sticker looked a little funny and it was already cut so I proceeded with extreme caution.
The first thing that I noticed was that the protective cover on the front had an air pocket. (This is my 4th S5 so I'm an expert at unboxing by this point.)
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Next, I turned it over and notice that the protective cover on the back had been off for sure -- in fact it was even torn!
But I went ahead and put in the battery without touching the protective covers. The phone powered up 63% battery and went straight to the home screen -- no prompts to set language, nothing. IT WAS ALREADY SET UP!
Finally, I looked closer and noticed that the "do not accept if this seal is broken" seal had actually been cut and someone carefully put another larger sticker on top to cover that up.
So, I requested a return from eBay and Jenny called to explain that my phone was 100% new and that it is normal for foreign phones to be opened by customs (later changed to "Samsung distribution center") in order to "make sure they are not counterfeit." I asked her about all the items and she answered the questions by talking and talking. She told me that phones need to be checked to make sure they are not carrier locked. I countered each with more questions and she told me more stuff.
I asked about the sticker and how customs would have similar Samsung stickers to use when they opened the boxes. She changed to the "Samsung distribution center" and said it was normal. I said that it was a foreign phone so Samsung USA doesn't have anything to do with it, right? She changed the subject to ask if I knew about Beats headphones and told me that there is a huge counterfeit market for these and that all of them are opened.
I asked why it was already set up -- she said they needed to start it completely in order to check the carrier lock.
I asked why the protective cover would need to be removed to turn on the phone and check it as I didn't need to do this to turn it on.
Our conversation went on like this for 17 minutes.
In the end, I said nothing but did actually feel a little better about keeping the phone then I went to bed and now it's a new day.
DOES THIS SOUND FISHY TO YOU?
HAVE YOU EVER HEARD SUCH A THING?
WHAT WOULD YOU ADVISE ME TO DO?

How much did you pay?
Have you checked that everything works properly? Knox flag status in download mode?
Download the app Phone INFO and check the counters there (headset connect and charger connect), also check the manufacturing date or anything else that could be fishy.

Paid $630 -- they are now selling them for $549!!!
drakester09 said:
How much did you pay?
Have you checked that everything works properly? Knox flag status in download mode?
Download the app Phone INFO and check the counters there (headset connect and charger connect), also check the manufacturing date or anything else that could be fishy.
Click to expand...
Click to collapse
EDIT: I paid $629.99 (the rest was for fast shipping). No, the KNOX was not tripped.
THANKS for the tip on Phone INFO...
Based on this I am outing the seller -- it was <<<name removed>>> who has 16788 reviews.
Just looked -- they are now selling them for $549 (only a week later)!!!!
http://www.ebay.com/itm/Samsung-Gal...57555?pt=Cell_Phones&var=&hash=item338d717eb3

Ouch, yes, the bad thing is that they told you that no one had used it before.
I'd been more at ease if they told me that they test the devices before shipping to avoid bad feedback and duds...
Can you show them this evidence? Maybe there's a misunderstanding and you can get some compensation or can file a claim with PayPal as item not received as advertised (since you bought it as brand new condition and paid such price).

drakester09 said:
Ouch, yes, the bad thing is that they told you that no one had used it before.
I'd been more at ease if they told me that they test the devices before shipping to avoid bad feedback and duds...
Can you show them this evidence? Maybe there's a misunderstanding and you can get some compensation or can file a claim with PayPal as item not received as advertised (since you bought it as brand new condition and paid such price).
Click to expand...
Click to collapse
Yes, I did send pictures of my evidence when opening my return case with eBay. Then I got the call. I too would have felt better if the answers were more like, 'we open to make sure there are no duds' and not the 15 minutes of empty talk. Also, there is no reason to rip the protector if you're just opening to check for duds. Someone that does this all day could open so nicely that no one could ever tell.
For the future it is best to do it with PayPal instead of eBay because the money gets locked and the sellers deal with you MUCH quicker.
I assume that I should have ZERO problems getting my money back because eBay will make it right. I also have a good feeling because Jenny from <<<name removed>>> also sounds like a nice and honest person.
Maybe this was just a fluke?
The thing I didn't mention is that this is my second phone from them -- the first one had a bad card reader so it's quite a string of bad luck.
Regarding the "compensation" idea -- the phone is basically without warranty because it is a foreign model so Samsung USA won't even answer calls on it and there is no way to get it fixed if I find another problem.
I think that I'm just done.

I meant compensation from the seller, it might be a misunderstanding or bad shipment. Could happen.
Maybe they can send you something to make up for it? That's customer service 101.

drakester09 said:
I meant compensation from the seller, it might be a misunderstanding or bad shipment. Could happen.
Maybe they can send you something to make up for it? That's customer service 101.
Click to expand...
Click to collapse
Yes, I understood exactly what you meant by "compensation" -- I just jumped to a different train of thought.
That train of thought is that I don't want a used phone which might have been returned for any reason, especially if it's not serviceable in the country that I live in. For example, maybe I might not test/use bluetooth for 6 months and the reason the phone was returned was because of a bad bluetooth radio. Do I need to Q/A every feature?
Thanks again for all the help and advice!
Anyone else have different advice?

I remember a while back looking at the official thread for that app PHONE INFO on xda, that users who had brand new Samsung phones also had 2/3 uses of the headphones and charger.
So I guess the phone ports are tested before being boxed from factory, but don't hold me to that.
The ripped protective plastic is a bit worrying though. As the woman said it went through customs, who knows how they treated your phone.
About them setting up the phone and checking if it's counterfeit, sounds understandable too, I've read lot about fake samsung s5's and I'd rather that company never-msrp, check before sending it you, rather then for you to find out its a fake.
Also to ensure peace of mind, the PHONE INFO app, has a refurbishment check in the menu.

I just got a new Samsung S5 and after reading this thread, decided to download the Phone INFO app from the play store. My headset connect count shows 4 (I have not yet connected a headset), and my charger connect count shows 6. I know my phone is definitely brand new. It was purchased from a larger electronics retail store in my country and the phone was definitely sealed. My screen protector was similar to the OP's, where the top left hand corner has a slightly bubble.
Having said all of this, if you feel the phone is not 'new', and that is what you have paid for, I would be returning the device.

OOOPS!
stalli0nUK said:
I remember a while back looking at the official thread for that app PHONE INFO on xda, that users who had brand new Samsung phones also had 2/3 uses of the headphones and charger.
Click to expand...
Click to collapse
o0xx0o said:
I just got a new Samsung S5 and after reading this thread, decided to download the Phone INFO app from the play store. My headset connect count shows 4 (I have not yet connected a headset), and my charger connect count shows 6. I know my phone is definitely brand new.
Click to expand...
Click to collapse
Thanks for the updates.
OOOPS!
Now I feel bad about naming the seller -- she was super nice on the phone and the phone was shipped very quickly. That being said it wasn't in new condidition, someone tried to cover that up (on the outside) and I find it odd that customs would have Samsung "DO NOT ACCEPT IF SEAL IS BROKEN" stamps. I wonder who really put the new seal on top of the old seal.
But I still feel bad if I in any way slandered them (which I obviously clearly have). Especially if was incorrect in my reason for doing so.
Still interested to hear more comments about your counts and/or methods for checking a phone and/or what you would do in my case.

alex_tytn said:
Thanks for the updates.
OOOPS!
Now I feel bad about naming the seller -- she was super nice on the phone and the phone was shipped very quickly. That being said it wasn't in new condidition, someone tried to cover that up (on the outside) and I find it odd that customs would have Samsung "DO NOT ACCEPT IF SEAL IS BROKEN" stamps. I wonder who really put the new seal on top of the old seal.
But I still feel bad if I in any way slandered them (which I obviously clearly have). Especially if was incorrect in my reason for doing so.
Still interested to hear more comments about your counts and/or methods for checking a phone and/or what you would do in my case.
Click to expand...
Click to collapse
What you can do is edit your previous posts - add a note or remove the names...

alex_tytn said:
Thanks for the updates.
OOOPS!
Now I feel bad about naming the seller -- she was super nice on the phone and the phone was shipped very quickly. That being said it wasn't in new condidition, someone tried to cover that up (on the outside) and I find it odd that customs would have Samsung "DO NOT ACCEPT IF SEAL IS BROKEN" stamps. I wonder who really put the new seal on top of the old seal.
But I still feel bad if I in any way slandered them (which I obviously clearly have). Especially if was incorrect in my reason for doing so.
Still interested to hear more comments about your counts and/or methods for checking a phone and/or what you would do in my case.
Click to expand...
Click to collapse
looking at my s5 box, which i purchased from my mobile carrier EE (one of the biggest service providers in the UK)
you can see in the picture I've taken I have a second broken seal sticker. nothing to worry about bro, test all the phones features to make sure they work and check for scratches etc.. if all is ok, you have yourself a good 8 core s5, now stop being so paranoid lol enjoy your phone!:victory:
IMAGE OF MY BOX

drakester09 said:
What you can do is edit your previous posts - add a note or remove the names...
Click to expand...
Click to collapse
:good: DONE in the post and picture.
stalli0nUK said:
looking at my s5 box, which i purchased from my mobile carrier EE (one of the biggest service providers in the UK)
you can see in the picture I've taken I have a second broken seal sticker. nothing to worry about bro, test all the phones features to make sure they work and check for scratches etc.. if all is ok, you have yourself a good 8 core s5, now stop being so paranoid lol enjoy your phone!:victory:
IMAGE OF MY BOX
Click to expand...
Click to collapse
Wow. THANK YOU!
I guess that I need to stop reading so much conspiracy stuff. Actually I just Google'd "conspiracy theories" and have a lot of studying to do -- there are millions of them!!!
http://en.wikipedia.org/wiki/List_of_conspiracy_theories

My new out the box s5 had a headphone count of 4
Sent from my SM-G900F using XDA Premium 4 mobile app

Guys, there are no refurb S5's on the market unless it has been repaired by some seller himself and resold. Refurbed units have not yet had time to go through the refurbishing cycle which takes close to 2 months. If any of you had their phone broken by something covered under warranty, you'd all get a new unit provided by your carrier and not a refurbed unit.
All of you that bought on ebay simply bough a used unit sold as new.

polish_pat said:
Guys, there are no refurb S5's on the market unless it has been repaired by some seller himself and resold. Refurbed units have not yet had time to go through the refurbishing cycle which takes close to 2 months. If any of you had their phone broken by something covered under warranty, you'd all get a new unit provided by your carrier and not a refurbed unit.
All of you that bought on ebay simply bough a used unit sold as new.
Click to expand...
Click to collapse
Good points.
One bad thing about having an octacore in the US is that Samsung won't support it. As soon as you tell them the IMEI (required to open a case) they tell you to call someone else.

alex_tytn said:
Good points.
One bad thing about having an octacore in the US is that Samsung won't support it. As soon as you tell them the IMEI (required to open a case) they tell you to call someone else.
Click to expand...
Click to collapse
Yeah, it makes sense. But thats not Samsung's fault. The carriers push samsung to act that way. In canada, you never have to deal with Samsung, you simply call your carrier, tell them your phone is not working, and if after their basic troubleshooting steps the phone still doesn't work, they send you a new or refurbished unit with a return box to send back your defective unit. It's much better that way as you have no down time. Also, it means no matter if your phone is rooted and you fried your cpu because you dont know how to overclock, samsung never has to approve of the return. I know that because i fried my s3 by overvolting and overclocking my phone and i still got a unit provided by my carrier.
Sent from my Galaxy S5

appinfo shows 3 headphone uses on my phone as well and I have never had any inserted
Sent from my SM-G900F using Tapatalk

Thanks for the advice about this program.
I got a replacement just today from T-Mobile and wanted to see if it was refurbished or not and my counts are 80 on headset and 260 on charger.
So that answers my question.
So much for the expectation of a new one they told me.
If it don't fix the wifi calling issue that line had it will be going back.

Phone Info app was helpful
I'm thankful to see this thread today. I just got a Galaxy Tab 12.2. When i turned it on it didn't go through the normal setup. Then I found the device name was "Ballsac Bob Cannon."
Before thinking too much about that I changed the device name. I was connected to my work network and felt the device name might be considered inappropriate.
When i got home, i fianlly started trying to use the device. It was so slow! I found ,myself waiting on everything . For a high end device like this, thats a problem.
So this morning I took to xda to find out if there is a way to tell if it was used. I used the Phone Info app. The charger has been connected over 40 times!!! And the refurb check shows its refurb or not genuine....
FWIW, the headset counter also said two. A previous poster commented this might be normal.
Also, i got to looking at the list of wifi networks. Its been connected to "amzn-guest."
Looks like I'm calling Amazon today!

First steps with S7E

Hi everyone ! I'm about to receive my gold gs7e, and i have a few questions for the profis out there !(this might interest beginnersmlike me )^^
First of, how do i subscribe to an insurance for the phone ? Since i paid full price for the phone(i couldn't get a bargain through my carrier), i really believe i need some kind of insurance . Does sammy provide anything like that ? I've browsed their website but didn't find anything except the usual warranty. According to you, carriers insurance are woth a try ?
Then, i will get a "naked" phone, does it mean it will be free of bloatware ?
I've read here and there that to get to grips with the phone it can be a good idea to hard reset it right from the start, before i save any data on it. What do you think?
What do you recommend to maximize battery performance and durability ? How can i take good care of the battery on the long run ? Should i charge it fully as soon as imget the phone ? Or is it better to let it dry out completely and then charge it to max ?
What other things are important to have a good start with the phone ??
I thank you in advance for your kind replies !:good:

Artixine said:
Hi everyone ! I'm about to receive my gold gs7e, and i have a few questions for the profis out there !(this might interest beginnersmlike me )^^
Click to expand...
Click to collapse
Welcome, it's a great phone. I think you'll love it.
First of, how do i subscribe to an insurance for the phone ? Since i paid full price for the phone(i couldn't get a bargain through my carrier), i really believe i need some kind of insurance . Does sammy provide anything like that ? I've browsed their website but didn't find anything except the usual warranty. According to you, carriers insurance are woth a try ?
Click to expand...
Click to collapse
Since you're mentioning "carrier," I'm guessing you're in the U.S. If that's right, you have a few options.
Carrier insurance: most expensive, but the only one that will cover loss or theft. Typically $13 a month or more, plus a $200 deductible if you need a replacement due to loss, theft or breakage. Only you can decide if that's important to you. I've never lost a phone, or had one stolen, so it's not important to me.
Samsung Protection Plan: $129 one time fee, $79 deductible for two years of coverage, up to 2 replacements per year. No loss or theft coverage, but coverage for broken screens, water damage, and electronics failures (after the 1 year warranty is up). I think this is what I'm going with: http://www.samsung.com/us/owners/protection-plus/
Square Trade: Monthly payments, but a lot cheaper than the carrier plans. A little cheaper or a little more expensive than Samsung's depending on how long a plan you get, and whether or not you actually need a replacement phone. Google Square Trade and you can see the options.
Those are the big three. There are a couple of other options mentioned here: http://forums.androidcentral.com/samsung-galaxy-s7-edge/646986-insurance-samsung-s7-edge.html , but I'd stay with the big companies that are known to provide reliable claims service. Cheap insurance isn't a good deal if the company isn't actually around to pay your claim.
Then, i will get a "naked" phone, does it mean it will be free of bloatware ?
Click to expand...
Click to collapse
Not sure what "naked" means. Where did you buy it, and what model (G935F, etc.) is it? If it's a carrier branded phone, it will have bloatware no matter where you bought it from (e.g., Best Buy or Amazon). If it's an unlocked international version, it will have Samsung's bloat, but not carrier bloat.
I've read here and there that to get to grips with the phone it can be a good idea to hard reset it right from the start, before i save any data on it. What do you think?
Click to expand...
Click to collapse
Won't hurt anything, but it probably isn't necessary. A factory reset simply restores it to the "new, out of the box" condition. Which is the same as what you'll have when you take it out of the box,
What do you recommend to maximize battery performance and durability ? How can i take good care of the battery on the long run ? Should i charge it fully as soon as imget the phone ? Or is it better to let it dry out completely and then charge it to max ?
Click to expand...
Click to collapse
Do NOT let the battery drain completely. That was good advice 10 years ago, when phones had NiCd batteries, but Lithium batteries do not like to be fully discharged. The best way to treat Li batteries, if you really want absolutely maximum longevity, is to maintain the charge between 25% and 75%. But for simplicity, just charge it to 100% when it needs it, and don't let it drop below 25% unless you have to.
What other things are important to have a good start with the phone ??
I thank you in advance for your kind replies !:good:
Click to expand...
Click to collapse
Read the forums and articles here, and at other Android sites. You'll find lots of good information and tips.
Also, consider getting a case. This is a slippery phone, and the glass back is pretty fragile. I haven't put a case on any other phone, but decided to put one on this one. I wanted the beauty to show through, so I got this one from Spigen. It makes the phone easier to hold, more comfortable (for me) to hold, provides some protection against breaking, and minimizes fingerprints.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
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}
http://www.amazon.com/Spigen®-Cryst...&redirect=true&ref_=oh_aui_detailpage_o01_s00

+1 on the Samsung protection plus. I can say from experience (as in this past week) I already had my Gold S7E replaced due to me dropping my phone at 4 feet taking pictures of my fiancé and puppy. In result, a crack screen. Anyways I don't have Samsung Protection plus prior, but bought it, got my claim approved, and the replacement was shipped next day. Keep in mind though, they will replace the phone with the same specs, so the color is not considered. My new replacement was black and they would not exchange it regardless of saying "I'll wait til you get the gold". In the end I sent my damaged phone and had my carrier trade the black for a gold .
So, to answer your question. Samsung protection plus is awesome (assurant is their insurance) to an extent. And a case is a need! Phone pretty much slipped out of my hand when I dropped the phone.
On a side note, I'm unsure which carrier you're with but At&t (on-line) took care of my replacement at no charge (in-store reps weren't able to fulfill my request, PR at leasty local branch was misinformed).
To top it off, this is Day 1 with my new replaced Gold phone.
Sent from my SAMSUNG-SM-G935A using Tapatalk

First of, i want to thank you guys for answering my questions ! I appreciate it a ton !
As you both asked,i'm in france and i bought a naked phone online. My service provider here is Orange. Btw, what's the difference between carrier and service provider ?
I would like to ask also if the samsung insurance covers all repair costs ? I mean, i read somewhere that it just help reducing the bill but for instance, a broken screen will still cost about 200bucks to repair !
As for the battery , do i need to go through any calibration process ? I trust everything you told me, but i remember reading somewhere on this site that new phones might need to be calibrated battery wise ? Like, the software may not be fully aware of the battery or sth like that ? This leads me to ask if every piece of hardware maufactured is somehow tested individually before it ships ?
And concerning a protection for the phone i'll go with the silver clear view cover! It really looks stunning even if i'm aware in case of a drop it may open and expose the screen... I also already received my tempered glass ! Hopeflly both will fit together !

Artixine said:
First of, i want to thank you guys for answering my questions ! I appreciate it a ton !
As you both asked,i'm in france and i bought a naked phone online. My service provider here is Orange. Btw, what's the difference between carrier and service provider ?
Click to expand...
Click to collapse
I'm thinking that naked has a different meaning here than what you're trying to say. But if you mean it wasn't branded from Orange or another service provider, then I think the answer is that it will still have Samsung's bloat, but not any service provider installed apps. Oh, service provider and carrier amount to the same thing. Here in the U.S. we call Verizon, Sprint, etc. carriers. You'd call them service providers.
I would like to ask also if the samsung insurance covers all repair costs ? I mean, i read somewhere that it just help reducing the bill but for instance, a broken screen will still cost about 200bucks to repair !
Click to expand...
Click to collapse
I don't know what Samsung's (or anyone else's) insurance plans cover in France. They seem to vary a lot. Here in the U.S, there's a "deductible" of $79 for any repair of replacement. That means no matter what it costs for Samsung to repair or replace your phone, you only pay $79. I don't even know if Samsung offers this plan in France, or what it's terms are if they do. Probably best to go to the Samsung France web site and see if you can find something.
As for the battery , do i need to go through any calibration process ? I trust everything you told me, but i remember reading somewhere on this site that new phones might need to be calibrated battery wise ? Like, the software may not be fully aware of the battery or sth like that ? This leads me to ask if every piece of hardware maufactured is somehow tested individually before it ships ?
Click to expand...
Click to collapse
No, you don't. The battery has circuitry in it that works with the phone to keep track of battery status. Just charge it up and use it. There may be some truth that the phone "learns" about the battery during the first few charges, (I don't think so, though), but there's nothing special you need to do.
And concerning a protection for the phone i'll go with the silver clear view cover! It really looks stunning even if i'm aware in case of a drop it may open and expose the screen... I also already received my tempered glass ! Hopeflly both will fit together ![/QUOTE]

Terrible Exchange Experience

So I went to T-Mobile to return my note 7 today. The guy at first tried to get around telling me I could exchange it for any of their phones in store, he really just wanted to take my note 7 and leave me with nothing.
I informed him of my knowledge of my options, and we decided on swapping it out for an s7 edge that would be able to trade right back in for a new note 7 on arrival.
(I am a huge fan of the note 7. But I find myself being to anxious about it exploding on me. I'm under the general impression that they tend to explode more often if not exclusively when charging. So I monitor it when it charges. My device is an SDI device that was manufactured in China).
The rep informed me that he would be crediting back the $150 down I put on the phone (I'm on the original jump program) and that I would have to pay in store $74 for the taxes of the s7 edge. Wtf? I told him that I will not be paying the $74, and that they can credit me back $80 instead of $150 at best. He said that it wont work that way.
I'm not hard up for money, but I am hard up for good honest service. I refused to be out $224 for 8-10 days because I got duped into buying a grenade phone.
Long story short, the rep basically told me that's the only option. I told him that it was ludicrous and that I plan on switching service providers and he stated that his friend works at ATT and that they have the same policy and that I was unhappy I should switch to another company.
So, after all the bs I said whatever, I really have no options. So I took the s7 edge and paid the additional $74 for a phone I didn't want.
I left and called the tmobile note 7 recall hotline. The woman I spoke with was great. She couldn't believe the experience I just had. She credited my phone bill the $74 dollars they charged me for the s7 edge and she directed me to go back into the store and get my note 7 back and I could deal with her thru the mailer program tmobile has set up cuz I guess they can't enforce in store policies. Wtffff
So I go back in. Tell them what she told me. They are like wtf. And I'm like I'm not leaving without my note 7. The note had already been inventoried as a go back to manufacturer. So they said I can't have it. I told them I didnt care and that they need to figure out a way to get my exploding phone back to me. I ended up recalling the hotline and my call got escalated to some corporate manager and she informed the store to do whatever they could to get me my note 7.
So they ended up telling me that they were going to call the note 7 a loss in their inventory. The note 7 will not exist in my account. It's like I never had it they said. Wtf. It has a fat sticker now on the back of it calling it voided merchandise lol! They took the s7 edge back and credited my card the $74 back. And the guy made a sly comment about how I should sign a waiver that if the phone burns up that tmobile is not responsible. Yea right dude.
Yea. I get it. I should turn the phone in. It might burn me up in the middle of the night. I tried. And they tried to scam me. No way. Not cool. Figure your s*** out tmobile.

First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.

Why would I want to pay $74 for a device I never wanted to buy? It's not about $, it's about tmobile along with Samsung doing the right thing. Why should I - the consumer - be further inconvenienced by having to pull out any more money whatsoever for a situation I shouldn't be in?
The sticker is removable btw.
I have not "won" nor did I state I "won" in any matter. Anybody who had purchased the note 7 has officially lost. I was just sharing an Interesting experience that I had.
Thank you for expressing your opinion, I hope you feel heard.
Sent from my SM-N930T using Tapatalk

DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
No offense but I work for Toyota and take for Instance the air bag recall that's been going on that is a safety recall and if parts are not available you will get a loaner vehicle free of charge to drive till your replacement parts are available no questions asked and no rudeness from the service advisor. So how is this any different? You should get a loaner phone with no hassle and no rudeness from the sales associate behind the counter..
Sent from my SM-N930T using XDA-Developers mobile app

Shaffer678 said:
No offense but I work for Toyota and take for Instance the air bag recall that's been going on that is a safety recall and if parts are not available you will get a loaner vehicle free of charge to drive till your replacement parts are available no questions asked and no rudeness from the service advisor. So how is this any different? You should get a loaner phone with no hassle and no rudeness from the sales associate behind the counter..
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
It'd be nice to get a straight answer.
Sunday I went to a T-Mobile store to inquire about a loaner. I was told to call customer service, which I did. They told me it should have been handled at the store, but they ordered a loaner for me.
What I haven't yet received is the acknowledgement email I was told I'd get.
I work for a GM dealership and when the key/lock cylinder recall came down, there was confusion as to what our responsibilities were. Some customers wouldn't wait for parts availability and insisted on a loaner car. Finding rentals was rather difficult during that time period.

DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
You obviously are not looking at this from a neutral stand point, you're just wanting to argue. Look at it from the shoes of OP.

douger1957 said:
It'd be nice to get a straight answer.
Sunday I went to a T-Mobile store to inquire about a loaner. I was told to call customer service, which I did. They told me it should have been handled at the store, but they ordered a loaner for me.
What I haven't yet received is the acknowledgement email I was told I'd get.
I work for a GM dealership and when the key/lock cylinder recall came down, there was confusion as to what our responsibilities were. Some customers wouldn't wait for parts availability and insisted on a loaner car. Finding rentals was rather difficult during that time period.
Click to expand...
Click to collapse
They didnt order it for you. I had the same thing happen. Sunday I was told i'd receive an email or message with tracking. Yesterday I called to confirm and was told nothing was ordered so I contacted t-mobile on twitter and Kelsey helped me. They found a corporate store near me where I picked up the loaner s 7 edge yesterday. At first they wanted me to pay taxes which I refused so they just put it down as a jump on demand. It store it went down as a jump on demand but Kelsey made the account noted that it was a loaner and once the note 7 comes in I will be contacted. Contact t force on twitter for help.
---------- Post added at 01:41 PM ---------- Previous post was at 01:33 PM ----------
DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
The problem is no one is on the same page. Samsung tells you one thing, T-mobile tells you one thing, and each individual store tells you something else. Over the phone I was told I had to go the store where I bought my screen protector for a refund. I go to the store and they tell me I have to go to a corporate store. I go to corporate and they dont know what I am talking about. I got a bill credit via t force on twitter. It should be easy to get a refund and loaner phone/exchange phone at any T-mobile store or online but in this case it seems like the most people have no idea what they are doing. Hell when I originally called sunday I had to read to the service agent T-mobiles own new policy regarding loaner phones due to the Note 7 issues. He at first told me I was past 14 day exchange policy. This is a serious issue and more phone keep exploding by the day. Yes it seems like there is a lackadaisical attitude when dealing with returning/exchanging.

DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
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Click to collapse
Just because someone does not want to be turn sideways by associate who do not know what they are talking, does not mean someone is hard for money. The way he acted no way implied financial circumstance is a factor in play. I have spoken with multiple associates in stores as well as reps who said you do not pay the taxes upfront. If I go into the store and someone says I do and tells me to go ELSEWHERE if I do not like their business, it WILL become a problem.
Sorry OP that you went through that...honestly right now no one knows their left foot from their right at Tmobile on how to deal with Note 7...some would even try to convince you to keep it and have it stored away. The associates are as clueless as they come and the tmobile store I went to I did not even stick around to make the exchange...they were loud obnoxious and were busy correcting everything I say even if I wasn't talking to the associate across the room...if I say recall he would run down and come and correct me. If I ask question about the water resistance he would dive across the store to come and put his opinion...and at some point were treating me like I do not know wtf i was talking about as far as the handling of the note 7 from both samsung and tmobile. Told them bye

garymachete said:
So I went to T-Mobile to return my note 7 today. The guy at first tried to get around telling me I could exchange it for any of their phones in store, he really just wanted to take my note 7 and leave me with nothing.
I informed him of my knowledge of my options, and we decided on swapping it out for an s7 edge that would be able to trade right back in for a new note 7 on arrival.
(I am a huge fan of the note 7. But I find myself being to anxious about it exploding on me. I'm under the general impression that they tend to explode more often if not exclusively when charging. So I monitor it when it charges. My device is an SDI device that was manufactured in China).
The rep informed me that he would be crediting back the $150 down I put on the phone (I'm on the original jump program) and that I would have to pay in store $74 for the taxes of the s7 edge. Wtf? I told him that I will not be paying the $74, and that they can credit me back $80 instead of $150 at best. He said that it wont work that way.
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This happens with all carriers. The best way is to return the device in full. This way you get your tax money up front. Then purchase the new device. Otherwise the carrier will want to hold on the tax from the old device to return to you in later time. While taking tax for the new device. I ran this with with AT&T, Verizon, Sprint and T-Mobile.
I am going to wait for the new "S" (Safe) version of Galaxy Note 7 and do even exchange. No tax issues with that. And yes, the China T-Mobile version that I have charges (even fast charge) very cool with touch. So I feel safe to wait for the "S" (Safe) version of Note 7 before returning my current Note 7.

thegameksk said:
They didnt order it for you. I had the same thing happen. Sunday I was told i'd receive an email or message with tracking. Yesterday I called to confirm and was told nothing was ordered so I contacted t-mobile on twitter and Kelsey helped me. They found a corporate store near me where I picked up the loaner s 7 edge yesterday. At first they wanted me to pay taxes which I refused so they just put it down as a jump on demand. It store it went down as a jump on demand but Kelsey made the account noted that it was a loaner and once the note 7 comes in I will be contacted. Contact t force on twitter for help.
Wonderful.
I'm willing to cut a little slack here. Neither Samsung nor T-Mobile is used to recalls of this magnitude. The "shut them down" order is less than a week old. I can even understand that there's not enough stock to provide loaners. But for gawd's sake, don't do a Hillary and lie to me.
Click to expand...
Click to collapse

I just went through the process of returning my Note 7 in the store last night to get a Galaxy S7 Edge as well.
What is clear from my experience is this:
1. T-Mobile Store Reps were not properly trained on how to address the different return scenarios. I.E. Jump 1 , Jump 2 or Jump On Demand returns and credit for the faulty device.
2. They were not made aware of the $25.00 Account Credit that would be applied for the inconvenience of having to wait on a replacement which Samsung/T-Mobile informed their customers about.
3. They were prone to make mistakes because of the above which extended my visit to the store by 1 and 1/2 hours when the transaction should have been 30 minutes.
4. They had to call customer care to fix issues on my account as result of errors made during the exchange.
They did tell me the following:
1. I could claim the Gear VR promotion for the Galaxy S7 Edge promotion currently going on(Nice)
2. I would have my Jump On Demand reset completely so that I will have 3 JoD 's on my account after I get my Note 7 (I used my first JoD on the Note 7)
3. New phones would be arriving to their store in 2-3 weeks from yesterday and I would be called when that occurred.
While the experience was long and frustrating in the end I left with my temporary device, No out of pocket cost and happy in the thought that hey I get a Gear VR for free for the inconvenience.
The information below was provided to me directly from the in-store rep as I was curious:
Why did I not have to pay any money out of pocket?
Because I used Jump On Demand.
What is the difference between Jump1 , Jump2, Jump On Demand?
Jump 1 - 50% of device has to be paid off +Taxes + 10.00 a month fee.
Jump 2 - 50% of device has to be paid off + Down Payment + Taxes
Jump On Demand - Taxes and full Price of device are rolled into a monthly payment and you can Upgrade 3 times per year

DeadPhoenix said:
I just went through the process of returning my Note 7 in the store last night to get a Galaxy S7 Edge as well.
What is clear from my experience is this:
1. T-Mobile Store Reps were not properly trained on how to address the different return scenarios. I.E. Jump 1 , Jump 2 or Jump On Demand returns and credit for the faulty device.
2. They were not made aware of the $25.00 Account Credit that would be applied for the inconvenience of having to wait on a replacement which Samsung/T-Mobile informed their customers about.
3. They were prone to make mistakes because of the above which extended my visit to the store by 1 and 1/2 hours when the transaction should have been 30 minutes.
4. They had to call customer care to fix issues on my account as result of errors made during the exchange.
They did tell me the following:
1. I could claim the Gear VR promotion for the Galaxy S7 Edge promotion currently going on(Nice)
2. I would have my Jump On Demand reset completely so that I will have 3 JoD 's on my account after I get my Note 7 (I used my first JoD on the Note 7)
3. New phones would be arriving to their store in 2-3 weeks from yesterday and I would be called when that occurred.
While the experience was long and frustrating in the end I left with my temporary device, No out of pocket cost and happy in the thought that hey I get a Gear VR for free for the inconvenience.
The information below was provided to me directly from the in-store rep as I was curious:
Why did I not have to pay any money out of pocket?
Because I used Jump On Demand.
What is the difference between Jump1 , Jump2, Jump On Demand?
Jump 1 - 50% of device has to be paid off + Taxes + 10.00 a month fee.
Jump 2 - 50% of device has to be paid off + Down Payment + Taxes
Jump On Demand - Taxes and full Price of device are rolled into a monthly payment and you can Upgrade 3 times per year
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Click to collapse
Your jump 1 description is wrong, you don't have to pay 50% of the device off. I just jumped to the note 7 from the HTC 10 and they paid off the $594 I had left on the HTC 10.
Sent from my SM-N930T using Tapatalk

I think there is a lot of confusion. I called regular Customer service and they told me to go to the store and that they couldn't do anything. I went to the store and they wanted me to do an exchange. I clicked on the link T-Mobile sent in an email and it instructed that I could call a too free number so I did. They immediately initiated an order for a S7 edge loaner to be shipped overnight. I had to sign an EIP but was instructed that all I would receive a credit on my bill for the EIP charge until the new Notes come in. When they come in, I will be offered the option to keep the phone and have my lease payments credited to the EIP or I could exchange it and the Note 7 for a new Note 7. I was told to power down the Note 7 and wait for further instructions. The rep told me that more than likely if the new phones come in soon, I will return both phones in the exchange and if it takes a while they will send me an email instructing me how to return it. There was no charge.
Problem is that stores are treated separate. I have heard other stories that some people are only being offered J series phones at the stores. Problem is that this is a mess and give the Tmobile a break. It's a Samsung problem and the US carriers are not receiving info or distributing info fast enough. It is a priority to get the phones returned. Bottom line is that any problem this serious is going to cause confusion.
Be patient and if you don't like it go to another carrier. It's your right.

Sadly this note 7 fiasco just brought out the bad in Tmobile reps and store associates.

Lancerz said:
Your jump 1 description is wrong, you don't have to pay 50% of the device off. I just jumped to the note 7 from the HTC 10 and they paid off the $594 I had left on the HTC 10.
Sent from my SM-N930T using Tapatalk
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Click to collapse
You're Correct. I used strikethrough as this was inaccurate information.

yea i called and there exchange sounds like crap so i didnt do it.
If my phone blows up ill be sad but ill also sue samsung.
They really messed up and this program doesnt work like it should.
I wouldnt trade my phone in for a s7 edge which i just had and they took in the jump program. Only owe like $100 on it. So that would mean me losing money and having to pay full price for a phone i already had.
So i am keeping my phone and when they get new notes in. Ill walk in there and hand them my old one and get a new one free of charge. IF it doesnt go down like then there will be problems.

Hi everyone. New to the forum and wanted to put in my 2 cents. I went ahead and called T-Mobile for a loaner phone. And this is the general details:
Choose any phone you want for loaner phone.
They will overnight NEW loaner phone free of charge.
No charge for use of loaner phone and they will stop billing for the note 7.
Keep the the defective note 7.
Once new note 7 is in stock you bring in loaner phone and defective note 7 for exchange for new note 7.
Easy process.
Do not and I repeat do not do this in a T-Mobile store. They will mess everything up. Call customer service.

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Should be charged for nothing. This is why I was upset. Also, the guy laughed at me when I asked for compensation for the case I bought from Amazon. No where have they said that the accessories need to be purchased thru tmobile, just that they will refund all accessories bought for the device.
Sent from my SM-N930T using Tapatalk

garymachete said:
Should be charged for nothing. This is why I was upset. Also, the guy laughed at me when I asked for compensation for the case I bought from Amazon. No where have they said that the accessories need to be purchased thru tmobile, just that they will refund all accessories bought for the device.
Sent from my SM-N930T using Tapatalk
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Click to collapse
Based on the wording you are correct. They are assuming you paid the T-Mobile Accessory price

fishfinder333 said:
Hi everyone. New to the forum and wanted to put in my 2 cents. I went ahead and called T-Mobile for a loaner phone. And this is the general details:
Choose any phone you want for loaner phone.
They will overnight NEW loaner phone free of charge.
No charge for use of loaner phone and they will stop billing for the note 7.
Keep the the defective note 7.
Once new note 7 is in stock you bring in loaner phone and defective note 7 for exchange for new note 7.
Easy process.
Do not and I repeat do not do this in a T-Mobile store. They will mess everything up. Call customer service.
Click to expand...
Click to collapse
That has not been my experience and I've been on Twitter with them all day.
1. I went to the local T-Mobile store Sunday inquiring about a loaner. They said I needed to call Customer Service.
2. I called Customer Service on Monday. They said the store was wrong but she'd order me a new phone. After repeatedly telling the agent I wanted a S7 Edge, she drew the EIP up for a S7. I was told by the agent there would be a confirmation email.
3. I got on Twitter this morning after I had not received the confirmation email. Four and a half hours later they found the contact information. The sent me an EIP to be electronically signed.
4. Before I signed the EIP, I had asked to make sure the phone they'd send me would be a S7 Edge.
5. They asked me if I had signed the EIP. I thought that was part of the process and signed. They then told me I'd be stuck with the S7 since somehow they can't tear up electronic forms.
6. I sent them several long missives detailing my tale of woe. I also told them... nicely... to shove their S7 up their ass and that I'd roll the dice with the Note 7.
7. Nine hours later, I'm still waiting for their next move. If they don't come off a S7 Edge, I'll wait for the replacement phone they expect in a week or so.
8. I would be on the hook for paying for the S7 and the Note 7 unless I turned in the Note 7 for full credit.
Update: They are shipping a S7 to my house tomorrow. I told them I would return it immediately. If there was another option, I'd cut T-Mobile loose in a New York minute. The trouble is, they're all whores.
Update 2: The S7 didn't ship. Back on Twitter. After an hour, they told me they would overnight a S7 Edge and to refuse the S7. I told them I work for a living and that my apartment complex signs for deliveries at the office. I couldn't ask them to figure out which one to refuse. Their next move was to ask me to call the "temporary device support line." Out came the snark. I explained yet again how I had spent 45 minutes in the store, 30 minutes on the phone, nine hours on Twitter and now they wanted me to spend god only knows how long on hold. That apparently got someone's attention.
The semi final result? They would follow the tracking on the S7 and put a call back on it. They would overnight a S7 Edge. They would issue a $50 credit to my account and I would pay nothing for either the S7 Edge or the Note 7. I won't have to go to the store until replacement Note 7s are issued.