Database Users

Overheating Solved

Well I hope i have some answers for some of you who are having this overheating issue. Being that I am on my second GS4 in less than 4 days due to overheating. This is what I got from a sprint repair store who confirmed a couple things for me. One thing he confirmed is the GS4 has poor air-circulation and when the back cover is on it dissipates heat poorly, just like the GS3 and 2. H,,, wondering why samsung didnt address this issue. Second thing he confirmed it that anywhere from 45-60 percent of the batteries are defective to the point of getting hotter than they should, and roughly 15-20 percent of those could cause permanent damage. He said sprint is trying to develop a different backing for the phone to promote better air circulation to help cool it due to the amount of power the phone has, though he wasnt sure when it would be out. Also an update was sent out today and hopefully a heating problem was included within this update.
So my 2nd GS4 was tested and it had a defective battery. I was told if this one has the same issue then I can go back to my note 2. I am thinking I would rather have a stable phone over a faster phone. Hope this helps some of you. Also those who are having this heat issue do not let the phone charge overnight, or charge the phone with the back off. I know it isnt practicle but until samsung fixes the issue we have no other options. Also underclocking doesnt seem to help all of them
If this helps please send a thanks i would appreciate it

I have three batteries so far. One original that came with the phone. One Samsung OEM that came with an external charger that was shipped from south Korea and a Hyperion. None of them overheat. If these batteries are like anything from the laptop fiasco years ago, with faulty cells overheating to the point where the device catches on fire violently.... From what I've seen and what I've been told by a friend that repairs electronics, li on batteries aren't to be messed with. If they go bad or short, you could have a fireball or grenade in your pocket.

Why would Sprint be making a different backing to prevent overheating? Did you mean Samsung?
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta

GiantJay said:
Why would Sprint be making a different backing to prevent overheating? Did you mean Samsung?
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta
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yes thank Samsung not Sprint

I don't follow other carriers s4 forums. I haven't read any issues on phone sites about this being a wide spread problem. The battery door is the same, or should be the same, between carriers, just different printing on the door. I don't know if OP overclocked at any point. That might have caused later issues. It could have just been a battery that tested OK at the factory, but a cell developed a problem later and started screwing up. Judging by my personal experience when I bought my phone, the original phone I wanted was black but was missing the sim out of the box. I had to take the only remaining s4 they had, which was white . Other people reporting screen issues, and other things, makes me come to the conclusion that Samsung's quality control isn't doing their job or is being told to ship units anyways.

Interesting.

Did you say update today
Sent from my SPH-L720 using xda premium

I notice that bone stock the phone runs warm. That's with all 3 batteries I have 1 Sammy 2 anker. After I installed ktoonz kernel. The phone feels cool.
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fiction
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Ya there's no way Samsung the #1 seller sends out that many bad batteries! I've had many new sammies and never had a bad one.
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That's very unfortunate :/
Definitely haven't had any overheating issues at all on any kernel/rom combo on my S4, plus my three S3s and two Epic's (the multiples are all from loosing my phone lol btw).
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devildogaw said:
Well I hope i have some answers for some of you who are having this overheating issue. Being that I am on my second GS4 in less than 4 days due to overheating. This is what I got from a sprint repair store who confirmed a couple things for me. One thing he confirmed is the GS4 has poor air-circulation and when the back cover is on it dissipates heat poorly, just like the GS3 and 2. H,,, wondering why samsung didnt address this issue. Second thing he confirmed it that anywhere from 45-60 percent of the batteries are defective to the point of getting hotter than they should, and roughly 15-20 percent of those could cause permanent damage. He said sprint is trying to develop a different backing for the phone to promote better air circulation to help cool it due to the amount of power the phone has, though he wasnt sure when it would be out. Also an update was sent out today and hopefully a heating problem was included within this update.
So my 2nd GS4 was tested and it had a defective battery. I was told if this one has the same issue then I can go back to my note 2. I am thinking I would rather have a stable phone over a faster phone. Hope this helps some of you. Also those who are having this heat issue do not let the phone charge overnight, or charge the phone with the back off. I know it isnt practicle but until samsung fixes the issue we have no other options. Also underclocking doesnt seem to help all of them
If this helps please send a thanks i would appreciate it
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Click to collapse
Not sure where this tech came up with this stuff but none of this is true...there are no Sprint bulletins/back cover initiatives or known battery issues floating around internally at at Sprint
Sent from my SPH-L720 using xda app-developers app

if 40%-60% of batteries had overheating issues this forum as well as regular News sites would be filled with stories about it.
Aside from the fake story about poor sales that caused a Samsung stock tank I have not read any news articles about defects or problems endemic to the S4.

First of all, what part of the phone feels warm to you? I'd be willing to bet that it's on top by the camera rather than in the middle by the battery. All it means is that you have a phone with a really powerful CPU and no heat sink. The battery isn't the problem. The SOC just runs kind of warm. No cause for alarm.
Sent from my SPH-L720 using xda premium

Thought about installing a small fan in the back. I micro fan that turns on when the cpu area gets warm enough would be bad ass.
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---------- Post added at 03:07 PM ---------- Previous post was at 03:05 PM ----------
Also, bone stock, my phone got HOT, I installed ktoons kernel and undervolted / overclocked. Now it's much much cooler.
Sent from my SPH-L720 using Tapatalk 2

maxpower7 said:
First of all, what part of the phone feels warm to you? I'd be willing to bet that it's on top by the camera rather than in the middle by the battery. All it means is that you have a phone with a really powerful CPU and no heat sink. The battery isn't the problem. The SOC just runs kind of warm. No cause for alarm.
Sent from my SPH-L720 using xda premium
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Actually you would of lost the bet. lol it is actually on the front of the screen where the battery is. Which also tells me the phone has an issue getting rid of heat. Yes i know screens get warm, but there i diff between warm and so hot the phone shuts off ( i dont use the adjust brigtness auto so please dont say that is the problem). I went back to sprint yesterday and they had the second GS4 I had in the back for three hours, when they were finally done they let me know that they had no fix for it and the manager proceeded to tell me he had 15 GS4's in the back with the same issue. So he said if I was not comfortable with the phone he would give me a new Note 2, so that what I did. I cant believe that samsung would put out such a powerful phone with little to no heat sync. Pretty disappointed

00mred00 said:
Not sure where this tech came up with this stuff but none of this is true...there are no Sprint bulletins/back cover initiatives or known battery issues floating around internally at at Sprint
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They are actually all over the Sprint community forums. Know I cant vouch on validity of what I was told about a new back in the works all I can do is post my findings here in hopes others will see it. I did not post that to be scrutinized or questioned. It is a known issue the GS4 has a overheating problem you ca call any sprint repair store and they will tell you, and look at the sprint forums. Now he could of said that to get me to stay in the GS4 but I have had many phones and never had an issue with overheating and shutting off.
You also cant say it isnt true. Just because you cant find it doesnt mean it isnt in the works. Just think if they posted that online. Do you know how many upset customers they would have? I think it is smart not to post it until there is a confirmed report done by either samsung or sprint about this issue. Right now all they have are many phones with this issue and the folks who are bringing them in to be checked.

Very interesting.

devildogaw said:
They are actually all over the Sprint community forums. Know I cant vouch on validity of what I was told about a new back in the works all I can do is post my findings here in hopes others will see it. I did not post that to be scrutinized or questioned. It is a known issue the GS4 has a overheating problem you ca call any sprint repair store and they will tell you, and look at the sprint forums. Now he could of said that to get me to stay in the GS4 but I have had many phones and never had an issue with overheating and shutting off.
You also cant say it isnt true. Just because you cant find it doesnt mean it isnt in the works. Just think if they posted that online. Do you know how many upset customers they would have? I think it is smart not to post it until there is a confirmed report done by either samsung or sprint about this issue. Right now all they have are many phones with this issue and the folks who are bringing them in to be checked.
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The community forums are just that...a public forum very similar to this.
Beyond that, I manage a Sprint repair store...the information claimed here does not exist. Sorry.
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00mred00 said:
The community forums are just that...a public forum very similar to this.
Beyond that, I manage a Sprint repair store...the information claimed here does not exist. Sorry.
Sent from my SPH-L720 using xda app-developers app
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lol i work for sprint also, so let me guess your going to say you work for samsung part-time. You must not know to much about the company you work for. yes they are forums, forums that sprint monitors to see what is going on, because lets face it not every customer reports their problems to a repair center. Also maybe you didnt get the memo
gain the information I posted we what was given to me

Sprint Note 7 Recall

I have edited the title now that it has gone to a full recall. As I get more information, if any, I will post it here.
9/15/16: Formal Recall after announcement by CPSC
http://www.samsung.com/us/note7recall/
9/13/16:
http://www.usnews.com/news/business...sung-quick-fix-for-note-7-is-no-full-recharge
9/10/16: Sprint Announcement Update
http://newsroom.sprint.com/news-releases/samsung-galaxy-note-7-update.htm
9/10/16: Samsung Announcement Update
http://www.samsung.com/us/note7exchange/
9/9/16:
http://news.samsung.com/us/2016/09/...ommission-in-response-to-note7-battery-issue/
Initial Info
http://www.sammobile.com/2016/08/31/galaxy-note-7-shipments-have-been-delayed-for-quality-testing/
Samsung US
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
Sprint
http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm
Samsung Global
https://news.samsung.com/global/statement-on-galaxy-note7

Recall incoming!
http://www.androidauthority.com/reports-samsung-considering-note-7-recall-battery-pack-blame-714126/
For the few with this issue, I hope they offer some sort of compensation for our troubles.

http://www.sammobile.com/2016/09/01/galaxy-note-7-recall-will-reportedly-be-announced-soon/
I am a little confused by the article if it means a select market or a global recall.
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---------- Post added at 03:28 PM ---------- Previous post was at 03:26 PM ----------
xbmoyx said:
http://www.androidauthority.com/reports-samsung-considering-note-7-recall-battery-pack-blame-714126/
For the few with this issue, I hope they offer some sort of compensation for our troubles.
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Well, it looks like you post answered my question.
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Wonder if the issues are actually caused by cheap or defective chargers? I haven't had any issues with mine, it does not even get that warm during charge.

BlueFox721 said:
Wonder if the issues are actually caused by cheap or defective chargers? I haven't had any issues with mine, it does not even get that warm during charge.
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My battery gets so hot on Quick Charge, you can't hold the device. I had to turn the setting off, and it seems to help.

randallwaydemartin said:
My battery gets so hot on Quick Charge, you can't hold the device. I had to turn the setting off, and it seems to help.
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That sucks... what charger are u using?

BlueFox721 said:
That sucks... what charger are u using?
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The charger that came with the device or the Samsung Quick Charge for the car.

...

Yep, just posted about this (accidentally) in the Q&A forum. It will sure be interesting to see how all this shakes out. I don't want to give up this phone, though... What a financial disaster for Samsung, but they can probably stomach it.

...

Damn...this will really suck. I'm pretty sure the turnaround time to get a new Note 7 will be bad. I use my spen a lot and I created a bunch of notes with he new Samsung Notes app which isn't backwards compatible with any of the other note phones.
Even if I backup to the cloud, what other device can I use to view Samsung Notes?

It looks like we will all be getting new phones...
https://news.samsung.com/global/statement-on-galaxy-note7

mhill1986 said:
It looks like we will all be getting new phones...
https://news.samsung.com/global/statement-on-galaxy-note7
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I wonder how that will work. I'm okay with waiting for the Sprint store to get them in stock and then I go exchange it, but if they want me to send it in then wait for a replacement, that's a no go...

Considering I already shattered the back of my note 7 I wonder if they'll be nice enough to give me a new one...
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---------- Post added at 02:02 PM ---------- Previous post was at 02:00 PM ----------
This kind of scares me though. Sometimes my phone gets unbelievably hot while charging specially overnight. I wake up because I get burned by my phone and have to disconnect it from the charger so it can cool down.
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tony0691 said:
Considering I already shattered the back of my note 7 I wonder if they'll be nice enough to give me a new one...
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---------- Post added at 02:02 PM ---------- Previous post was at 02:00 PM ----------
This kind of scares me though. Sometimes my phone gets unbelievably hot while charging specially overnight. I wake up because I get burned by my phone and have to disconnect it from the charger so it can cool down.
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That is not normal. My note 7 is perfectly cool (battery temperature below 90 F) while charging overnight.

All of the major news outlets are picking up on the recall: http://money.cnn.com/2016/09/02/technology/samsung-galaxy-note-7-recall/
Has anyone asked or heard anything from Sprint? I'm guessing we won't hear anything until all of the details are worked out. I've kept an eye on my phone and no overheating thus far...
According to a different article that I read as of yesterday (9/1) 35 devices out of the 2.5 million or so sold have experienced the issue. Percentage wise it's a very small risk. Just be careful and don't use cheap aftermarket chargers... (I know, I know, several were reported to use the Samsung charger).
Personally I wonder if it's a scaling problem (i.e. battery size) with their fast charge technology... This is the largest battery they are fast charging as far as I know. (I did NO research to verify any of this).

mbmike29 said:
Personally I wonder if it's a scaling problem (i.e. battery size) with their fast charge technology... This is the largest battery they are fast charging as far as I know. (I did NO research to verify any of this).
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I've wondered the same thing. It's amazing (and nice) how fast these batteries charge, but I'd be okay if it was 25% to 50% slower. That would still be pretty quick.
Even better yet, use a battery that can handle the current fast charge rate.

My phone charges cool also but i don't wanna worry about future issues, the phone is fairly new
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Wow..
I called the Sprint store I got my phone from and they said don't bring it in because Samsung is replacing the phone directly. It sounds like the carriers are not going to take responsibility for any issues.

SMH
I love this phone. But how will samsung give us new phones? I called my local sprint store and they said don't bring it in? Are we supposed to be without a phone for some weeks or more? It is crazy, to think most of us just got this phone a few weeks ago.

Battery not fixed?

I'm just going to leave this here....
http://www.msn.com/en-us/news/technology/replacement-samsung-galaxy-note-7-phone-catches-fire-on-southwest-plane/ar-BBx2pPl

mefloump said:
I'm just going to leave this here....
http://www.msn.com/en-us/news/techn...ne-catches-fire-on-southwest-plane/ar-BBx2pPl
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Yeah I posted that in the one thread here and no one was saying much yet. Funny story so far. Samsung sorta denying off the bat.
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dottat said:
Yeah I posted that in the one thread here and no one was saying much yet. Funny story so far. Samsung sorta denying off the bat.
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Yea was just me and you. I wonder if some phones slipped through, as some phones aren't very "new". The manufacturing date of my phone is September 2nd, it is a replacement. It also could of just been a random defect that is possible on any phone and it is just bad timing for the Note 7.

jjayzx said:
Yea was just me and you. I wonder if some phones slipped through, as some phones aren't very "new". The manufacturing date of my phone is September 2nd, it is a replacement. It also could of just been a random defect that is possible on any phone and it is just bad timing for the Note 7.
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Could be. Pictures certainly looked similar to the previous incident phones. Makes me wonder too if their stock of known good ones didn't come from the vendor they thought they did.
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Anyone still want to put theirs in the VR gear headset? Lol. Might blow up in your face
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I actually have been using the gear vr and my kids too. Plus they seem to heat up before bursting, like a lithium battery should. Now if it just instaneously combusted then yea, it would be worrying.

Blow up is a misnomer. It's more of a meltdown.
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neyenlives said:
Blow up is a misnomer. It's more of a meltdown.
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It is... and they all have the same final appearance. Looks like a fast cook off of the stabilizer in the battery. If this latest is confirmed to be true.... it could lead to samsung pulling ALL units and scrapping the note 7. The CPSC is going to breathing down their necks something awful. Has anyone here noticed another samsung product blowing up this week? Lawsuits and the CPSC involved in exploding samsung clothing washers. No JOKE.
Honestly, I am debating on returning mine for a refund at this point as it's simply not worth the risk for a phone that is over-priced given the circumstances. You won't be able to re-sell this phone for anything of value now. The FAA and other public entities will treat the note 7 and owners as pariahs.
Oh, and OS updates.. They will never get anywhere with updating this phone as keeping these other issues at bay will prevent any changes to phones that may produce unintended consequences.
Guess the time is now for us to all think about where we stand as the paying consumer on this.

dottat said:
It is... and they all have the same final appearance. Looks like a fast cook off of the stabilizer in the battery. If this latest is confirmed to be true.... it could lead to samsung pulling ALL units and scrapping the note 7. The CPSC is going to breathing down their necks something awful. Has anyone here noticed another samsung product blowing up this week? Lawsuits and the CPSC involved in exploding samsung clothing washers. No JOKE.
Honestly, I am debating on returning mine for a refund at this point as it's simply not worth the risk for a phone that is over-priced given the circumstances. You won't be able to re-sell this phone for anything of value now. The FAA and other public entities will treat the note 7 and owners as pariahs.
Oh, and OS updates.. They will never get anywhere with updating this phone as keeping these other issues at bay will prevent any changes to phones that may produce unintended consequences.
Guess the time is now for us to all think about where we stand as the paying consumer on this.
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Man I hope they don't recall the Note 7 after this latest incident and force me to another product. I love this thing. Best phone out there. Have never had a problem with mine and would hate to downgrade to something else.

I might going to return mine.. i have 2 kids and my eldest like to draw on this thing. Im really worried after the southwest incident.

I'm keeping mine. No issues here. I'm obviously going to pay closer attention but I'm not worried. If anything happens I'll try the Pixel
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---------- Post added at 08:21 AM ---------- Previous post was at 08:19 AM ----------
My only concern really is that IF carriers stop selling this phone completely, most likely we won't get updates anymore, since my guess is they will force everyone to take the phones back...
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le0.br4zuc4 said:
I'm keeping mine. No issues here. I'm obviously going to pay closer attention but I'm not worried. If anything happens I'll try the Pixel
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---------- Post added at 08:21 AM ---------- Previous post was at 08:19 AM ----------
My only concern really is that IF carriers stop selling this phone completely, most likely we won't get updates anymore, since my guess is they will force everyone to take the phones back...
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Yeah that's where I'm at too. If no updates will be likely and resale value is toast I'm not keeping a phone that had a premium price tag
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dottat said:
Yeah that's where I'm at too. If no updates will be likely and resale value is toast I'm not keeping a phone that had a premium price tag
Resale could go either way - could be hard to sell or could become collector's item, especially if Samsung doesn't come up with a replacement in the Note line.
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http://kstp.com/news/samsung-replacement-phone-melted-zuis-farmington/4285759/?cat=1
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This story is a lot more damning. Party over.
www.theverge.com/platform/amp/2016/10/9/13215728/samsung-galaxy-note-7-third-fire-smoke-inhalation

ad78 said:
I might going to return mine.. i have 2 kids and my eldest like to draw on this thing. Im really worried after the southwest incident.
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Yep...I have a houseful of kids too. I have already switched back to my Nexus 6p and will be exchanging the note tomorrow.

I didn't even see the Texas example here yet but one just happened there too.
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So what's next (possible 2nd recall)

I know there is a thread about the issues with the replacements. This thread about thoughts on where to go from there. What people think about what phone to replace the Note 7 etc.
I just dont know what other phone is good enough to jump to. Or if its even worth staying with the Note even if Samsung goes for v3... Resale value etc.
For the 1st time in my life im even considering the Iphone lol
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Mayonesa said:
I know there is a thread about the issues with the replacements. This thread about thoughts on where to go from there. What people think about what phone to replace the Note 7 etc.
I just dont know what other phone is good enough to jump to. Or if its even worth staying with the Note even if Samsung goes for v3... Resale value etc.
For the 1st time in my life im even considering the Iphone lol
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Click to collapse
I am thinking the V20. I don't want the s7e. The v20 looked much tougher than the N7 but with same screen real estate. Not as good as the N7 but may be my only choice since it appears the N7 may be abonded by all carriers. No way will it make economical sense to give updates and alike for the small few who stubbornly try to keep it.
We have a dead device, weird year for Samsung and us for sure, it's almost as strange as our election this year.

For some reason i feel i am more at risk with the replacement. I used my 1st n7 almost to the end but i dont know. I guess i have had enough
Now im not sure if i will even get a new phone, i may just stay with my Note 5
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U r lucky you kept your 5. I sold mine. Big regret
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I kept my note 5 as well, but the only thing I could replace the note 7 with is the note 8. I feel this is really bad for the note faithful, those of us who are s pen junkies and have had several notes before 7. There isn't a replacement except for another note. Finally a waterproof, SD card capable note, hell the only things missing is the removable battery. I plan to roll the dice and keep this one as lo g as I can, I won't be early for the recall if it comes back up. They got me the first time, this time I am more skeptical about it.
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I stopped using my n7 until more info comes out. I dont think i will keep it because there is no point paying $800+ for a phone that probably won't get support. If Samsung goes for round 3 they need to offer a heavy discount to those of us who have dealt with this mess from day one...
We shall see.... I already miss using my N7
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Mayonesa said:
I stopped using my n7 until more info comes out. I dont think i will keep it because there is no point paying $800+ for a phone that probably won't get support. If Samsung goes for round 3 they need to offer a heavy discount to those of us who have dealt with this mess from day one...
We shall see.... I already miss using my N7
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Really? How long are you going to wait?

borisb said:
Really? How long are you going to wait?
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I think im just going to return it tomorrow. Dont know. Maybe ill wait one more week to see if Samsung does anything.
Its getting returned no matter what. Ill just keep using my note 5 till next year and see what happens then.
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Mayonesa said:
I think im just going to return it tomorrow. Dont know. Maybe ill wait one more week to see if Samsung does anything.
Its getting returned no matter what. Ill just keep using my note 5 till next year and see what happens then.
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How is your note 5 as far as lag and speed? I am thinking about getting one. Either note 5 or one plus 3.

borijess said:
How is your note 5 as far as lag and speed? I am thinking about getting one. Either note 5 or one plus 3.
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Well i turned animations off in developer settings. No lag at all. I have had it since it came out and no complaints. Wish it had an always on display though lol
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New Note 7 recall - updated 10/10 - it's official

http://www.samsung.com/us/note7recall/
This totally sucks.

I'm keeping and using my original, works fine. I'll take my chances, i like it too much. I've had it since the first day, so i think I'll be alright????
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I had no issues with mine up graded to a safe unit, still no major concerns besides a moister detected notification and a broken Spen but minor in my book, Spen replaced phone works great. Its not going anywhere until something better comes along.
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My note works fine too. Mine isnt part of the originals or replacements according to the green battery icon. But if the note is stopped, what about businesses making stuff for the note or will that taper off?
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War before they take my note 7 out of my hands! No other phones is better than note 7.

pdxguy77 said:
My note works fine too. Mine isnt part of the originals or replacements according to the green battery icon. But if the note is stopped, what about businesses making stuff for the note or will that taper off?
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Well you either have an original or a replacement device... there are no others.
Green battery means replacement device... regardless if you bought it new that way.
Yeah im sure companies will stop making stuff... but there is a lot out there already for them to sell.
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I would imagine all of the accessories for the note 7 will be really cheap soon.
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Just got back from the corporate store. Returned no problems. Sad, sad day :'(

Had no problems with the original but i still exchanged when the "new" batch surfaced. Replacement is running like a champ and i couldn't be happier with it. Despite the flaw that has plagued the Note 7, it's still top of the line and my faith in Samsung has not wavered.

autogeek said:
Well you either have an original or a replacement device... there are no others.
Green battery means replacement device... regardless if you bought it new that way.
Yeah im sure companies will stop making stuff... but there is a lot out there already for them to sell.
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Well crap I paid nearly 1000 for a replacement??...frick frack....
Maybe I'll downgrade to the s7 edge.....all The other phone choices out there suck for sprint...
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pdxguy77 said:
Maybe I'll downgrade to the s7 edge.....all The other phone choices out there suck for sprint...
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That's what I did. Very happy with the Edge. Only a few minor things I don't like so far.
1) The notifications don't appear on the Always On Display. If they do I can't find out where to turn them on. Google searching turned up nothing.
2) I need new cases/screen protectors/etc...
3) The USB-C port. Got very used to not having to worry about orientation when I plugged it in.
4) Smaller screen. Not by much and people I show it to don't seem to notice, but I do.
But I am happy with it. I'll use it until the Note 8 comes out.