Database Users

Weirdly Dead SGS3

This is my friend's SGS3. It was working perfectly normal till today.
Then after pressing the power button(the phone was locked), it didn't respond.
I tried to go every way I could. No download mode/ Recovery mode.
The phone was stock.(Never touched for any mod, not even rooted).
But now it just keeps rebooting irrespective of the mode I try to boot into.
Even with the power cable in, it just shows the battery bar and just keeps rebooting.
This is really irritating. The phone is hardly 4 months old.
It's a type of sudden death. But a weird death where the phone hasn't died nor is it alive.
I can go to the service center as I didn't have any modifications done, but it is really annoying that so many SGS3's die so quickly.
Any responses will be appreciated.
http://www.youtube.com/watch?v=z1nLF_v17t8

I think I know the issue, I would need to see the device though
Sent from my SPH-L710 using xda app-developers app

frictionbuster said:
This is my friend's SGS3. It was working perfectly normal till today.
Then after pressing the power button(the phone was locked), it didn't respond.
I tried to go every way I could. No download mode/ Recovery mode.
The phone was stock.(Never touched for any mod, not even rooted).
But now it just keeps rebooting irrespective of the mode I try to boot into.
Even with the power cable in, it just shows the battery bar and just keeps rebooting.
This is really irritating. The phone is hardly 4 months old.
It's a type of sudden death. But a weird death where the phone hasn't died nor is it alive.
I can go to the service center as I didn't have any modifications done, but it is really annoying that so many SGS3's die so quickly.
Any responses will be appreciated.
http://www.youtube.com/watch?v=z1nLF_v17t8
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Click to collapse
Maybe it's a stupid question, but did you try removing the battery?

FDisk80 said:
Maybe it's a stupid question, but did you try removing the battery?
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Yes. Even in the video you can see I tried to remove but the phone just keeps restarting.
Its annoying as hell!
I've loved Samsung since SGS1 and now this is really disappointing!

DroidModder said:
I think I know the issue, I would need to see the device though
Sent from my SPH-L710 using xda app-developers app
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Anything you can suggest?

frictionbuster said:
Anything you can suggest?
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See http://forum.xda-developers.com/showthread.php?p=35481235#post35481235
I suspect your only option now is a Tier 3 warranty repair :crying:

Probably you getting the 1st batch S3 as well.
This out of sudden dead was famous in S3 now, mine also happen on 16/Nov/2012.
See this thread - http://forum.xda-developers.com/showthread.php?t=1993044

Welcome to the exclusive club......
.....of user with a quite expensive paper weight!!
I will go to my "nearest" (it's a 100 mile trip!) service station Monday next week and hope that they fix it very fast!
Just take yours to the service station indicated by Samsung in your country and it should be fixed at no cost!
Good luck!!!!
// Ohamn
---------- Post added at 08:54 PM ---------- Previous post was at 08:52 PM ----------
DroidModder said:
I think I know the issue, I would need to see the device though
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
Also keen to know what you know mate!!!
// Ohamn

Ohamn said:
.....of user with a quite expensive paper weight!!
I will go to my "nearest" (it's a 100 mile trip!) service station Monday next week and hope that they fix it very fast!
Just take yours to the service station indicated by Samsung in your country and it should be fixed at no cost!
Good luck!!!!
// Ohamn
---------- Post added at 08:54 PM ---------- Previous post was at 08:52 PM ----------
Also keen to know what you know mate!!!
// Ohamn
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Click to collapse
Yeh just when I though I'll do that the phone came to life out of nowhere.
It stared booting up.
I don't exactly know what the problem was, but now it seems to be fixed *hopefully*. :fingers-crossed:
Thanks everyone.

frictionbuster said:
Yeh just when I though I'll do that the phone came to life out of nowhere.
It stared booting up.
I don't exactly know what the problem was, but now it seems to be fixed *hopefully*. :fingers-crossed:
Thanks everyone.
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Click to collapse
Lucky "bastard"!!!! :laugh:
Guess that you have been really good this year and that Santa gave you an early present!!
Good for you!
// Ohamn

Overheating Solved

Well I hope i have some answers for some of you who are having this overheating issue. Being that I am on my second GS4 in less than 4 days due to overheating. This is what I got from a sprint repair store who confirmed a couple things for me. One thing he confirmed is the GS4 has poor air-circulation and when the back cover is on it dissipates heat poorly, just like the GS3 and 2. H,,, wondering why samsung didnt address this issue. Second thing he confirmed it that anywhere from 45-60 percent of the batteries are defective to the point of getting hotter than they should, and roughly 15-20 percent of those could cause permanent damage. He said sprint is trying to develop a different backing for the phone to promote better air circulation to help cool it due to the amount of power the phone has, though he wasnt sure when it would be out. Also an update was sent out today and hopefully a heating problem was included within this update.
So my 2nd GS4 was tested and it had a defective battery. I was told if this one has the same issue then I can go back to my note 2. I am thinking I would rather have a stable phone over a faster phone. Hope this helps some of you. Also those who are having this heat issue do not let the phone charge overnight, or charge the phone with the back off. I know it isnt practicle but until samsung fixes the issue we have no other options. Also underclocking doesnt seem to help all of them
If this helps please send a thanks i would appreciate it

I have three batteries so far. One original that came with the phone. One Samsung OEM that came with an external charger that was shipped from south Korea and a Hyperion. None of them overheat. If these batteries are like anything from the laptop fiasco years ago, with faulty cells overheating to the point where the device catches on fire violently.... From what I've seen and what I've been told by a friend that repairs electronics, li on batteries aren't to be messed with. If they go bad or short, you could have a fireball or grenade in your pocket.

Why would Sprint be making a different backing to prevent overheating? Did you mean Samsung?
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta

GiantJay said:
Why would Sprint be making a different backing to prevent overheating? Did you mean Samsung?
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta
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yes thank Samsung not Sprint

I don't follow other carriers s4 forums. I haven't read any issues on phone sites about this being a wide spread problem. The battery door is the same, or should be the same, between carriers, just different printing on the door. I don't know if OP overclocked at any point. That might have caused later issues. It could have just been a battery that tested OK at the factory, but a cell developed a problem later and started screwing up. Judging by my personal experience when I bought my phone, the original phone I wanted was black but was missing the sim out of the box. I had to take the only remaining s4 they had, which was white . Other people reporting screen issues, and other things, makes me come to the conclusion that Samsung's quality control isn't doing their job or is being told to ship units anyways.

Interesting.

Did you say update today
Sent from my SPH-L720 using xda premium

I notice that bone stock the phone runs warm. That's with all 3 batteries I have 1 Sammy 2 anker. After I installed ktoonz kernel. The phone feels cool.
Sent from my SPH-L720 using Tapatalk 2

fiction
Sent from my SPH-L720 using xda app-developers app

Ya there's no way Samsung the #1 seller sends out that many bad batteries! I've had many new sammies and never had a bad one.
Sent from my SPH-L720 using Tapatalk 2

That's very unfortunate :/
Definitely haven't had any overheating issues at all on any kernel/rom combo on my S4, plus my three S3s and two Epic's (the multiples are all from loosing my phone lol btw).
Sent from my SPH-L720 using xda app-developers app

devildogaw said:
Well I hope i have some answers for some of you who are having this overheating issue. Being that I am on my second GS4 in less than 4 days due to overheating. This is what I got from a sprint repair store who confirmed a couple things for me. One thing he confirmed is the GS4 has poor air-circulation and when the back cover is on it dissipates heat poorly, just like the GS3 and 2. H,,, wondering why samsung didnt address this issue. Second thing he confirmed it that anywhere from 45-60 percent of the batteries are defective to the point of getting hotter than they should, and roughly 15-20 percent of those could cause permanent damage. He said sprint is trying to develop a different backing for the phone to promote better air circulation to help cool it due to the amount of power the phone has, though he wasnt sure when it would be out. Also an update was sent out today and hopefully a heating problem was included within this update.
So my 2nd GS4 was tested and it had a defective battery. I was told if this one has the same issue then I can go back to my note 2. I am thinking I would rather have a stable phone over a faster phone. Hope this helps some of you. Also those who are having this heat issue do not let the phone charge overnight, or charge the phone with the back off. I know it isnt practicle but until samsung fixes the issue we have no other options. Also underclocking doesnt seem to help all of them
If this helps please send a thanks i would appreciate it
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Click to collapse
Not sure where this tech came up with this stuff but none of this is true...there are no Sprint bulletins/back cover initiatives or known battery issues floating around internally at at Sprint
Sent from my SPH-L720 using xda app-developers app

if 40%-60% of batteries had overheating issues this forum as well as regular News sites would be filled with stories about it.
Aside from the fake story about poor sales that caused a Samsung stock tank I have not read any news articles about defects or problems endemic to the S4.

First of all, what part of the phone feels warm to you? I'd be willing to bet that it's on top by the camera rather than in the middle by the battery. All it means is that you have a phone with a really powerful CPU and no heat sink. The battery isn't the problem. The SOC just runs kind of warm. No cause for alarm.
Sent from my SPH-L720 using xda premium

Thought about installing a small fan in the back. I micro fan that turns on when the cpu area gets warm enough would be bad ass.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:07 PM ---------- Previous post was at 03:05 PM ----------
Also, bone stock, my phone got HOT, I installed ktoons kernel and undervolted / overclocked. Now it's much much cooler.
Sent from my SPH-L720 using Tapatalk 2

maxpower7 said:
First of all, what part of the phone feels warm to you? I'd be willing to bet that it's on top by the camera rather than in the middle by the battery. All it means is that you have a phone with a really powerful CPU and no heat sink. The battery isn't the problem. The SOC just runs kind of warm. No cause for alarm.
Sent from my SPH-L720 using xda premium
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Actually you would of lost the bet. lol it is actually on the front of the screen where the battery is. Which also tells me the phone has an issue getting rid of heat. Yes i know screens get warm, but there i diff between warm and so hot the phone shuts off ( i dont use the adjust brigtness auto so please dont say that is the problem). I went back to sprint yesterday and they had the second GS4 I had in the back for three hours, when they were finally done they let me know that they had no fix for it and the manager proceeded to tell me he had 15 GS4's in the back with the same issue. So he said if I was not comfortable with the phone he would give me a new Note 2, so that what I did. I cant believe that samsung would put out such a powerful phone with little to no heat sync. Pretty disappointed

00mred00 said:
Not sure where this tech came up with this stuff but none of this is true...there are no Sprint bulletins/back cover initiatives or known battery issues floating around internally at at Sprint
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
They are actually all over the Sprint community forums. Know I cant vouch on validity of what I was told about a new back in the works all I can do is post my findings here in hopes others will see it. I did not post that to be scrutinized or questioned. It is a known issue the GS4 has a overheating problem you ca call any sprint repair store and they will tell you, and look at the sprint forums. Now he could of said that to get me to stay in the GS4 but I have had many phones and never had an issue with overheating and shutting off.
You also cant say it isnt true. Just because you cant find it doesnt mean it isnt in the works. Just think if they posted that online. Do you know how many upset customers they would have? I think it is smart not to post it until there is a confirmed report done by either samsung or sprint about this issue. Right now all they have are many phones with this issue and the folks who are bringing them in to be checked.

Very interesting.

devildogaw said:
They are actually all over the Sprint community forums. Know I cant vouch on validity of what I was told about a new back in the works all I can do is post my findings here in hopes others will see it. I did not post that to be scrutinized or questioned. It is a known issue the GS4 has a overheating problem you ca call any sprint repair store and they will tell you, and look at the sprint forums. Now he could of said that to get me to stay in the GS4 but I have had many phones and never had an issue with overheating and shutting off.
You also cant say it isnt true. Just because you cant find it doesnt mean it isnt in the works. Just think if they posted that online. Do you know how many upset customers they would have? I think it is smart not to post it until there is a confirmed report done by either samsung or sprint about this issue. Right now all they have are many phones with this issue and the folks who are bringing them in to be checked.
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Click to collapse
The community forums are just that...a public forum very similar to this.
Beyond that, I manage a Sprint repair store...the information claimed here does not exist. Sorry.
Sent from my SPH-L720 using xda app-developers app

00mred00 said:
The community forums are just that...a public forum very similar to this.
Beyond that, I manage a Sprint repair store...the information claimed here does not exist. Sorry.
Sent from my SPH-L720 using xda app-developers app
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lol i work for sprint also, so let me guess your going to say you work for samsung part-time. You must not know to much about the company you work for. yes they are forums, forums that sprint monitors to see what is going on, because lets face it not every customer reports their problems to a repair center. Also maybe you didnt get the memo
gain the information I posted we what was given to me

Samsung to deactivate remaining N7 phones?

Someone told me that Samsung will eventually 'disable' the remaining devices not turned in. Assuming this is true, I am guessing this could only be achieved by an OTA update disabling the phone? Any thoughts on how to prevent this assuming it's true?

They have the ability to do it yes, but haven't seen anywhere saying they would. Android Central had an article on this, but fell short of saying Samsung would, only that it's possible.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app

They should.. All those people that are ignoring the requests to turn off the phone and return it are the same people that will still want samsung to pay for their homes when they burn down because of their own stupidity..

chanter100 said:
They should.. All those people that are ignoring the requests to turn off the phone and return it are the same people that will still want samsung to pay for their homes when they burn down because of their own stupidity..
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U are to overdramatic...

Do you think I can call the police to tell them that my co worker has a note 7 and that I am afraid for my life?
He has been charging the note all day! This is reckless endangerment.

Even if Samsung pushes an OTA Update to disable the phone. It might not work. For example, i turnef off automatic uodates. Actually i turned off 'Software Update' feature.

Greatminds said:
Even if Samsung pushes an OTA Update to disable the phone. It might not work. For example, i turnef off automatic uodates. Actually i turned off 'Software Update' feature.
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True, but does anyone really want to keep a phone that wont have any support? Is it worth $800+?
Sent from my SAMSUNG-SM-N920A using Tapatalk

I'm not exchangjng my note 7 until I feel like I'm upgrading and not downgrading to the s7

I charge my phone before going to bed while it is in front of me. I do not charge it at night. I have also disabled the fast charging functions (both wired & wireless).
I use this phone almost all day..had it for 3 weeks now. Never observed it getting hot..forget abt hot..it didn't even got warm. Not sure abt others phones..but mine is good. Also, we need to know how the other phones blew up ? Did they root their phones & ran some crazy games or apps on their phones that constantly ran in the background leading to very high CPU usage & charging on op of it ?. If it were a wide spred issue & a defect with the design itself. Every phone should have been fired up by now. Not just one here & an other there.

b0Ne83 said:
I'm not exchangjng my note 7 until I feel like I'm upgrading and not downgrading to the s7
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Click to collapse
I completely agree. I just got off the Phone with my AT&T representative from the customer service line ..she agreed that I could go do an exchange for the S7 edge now and next year when the new Samsung note 8 comes out or the S8 I can take the Phone in and upgrade without any penalty...
I told her that I upgraded to the note 7 because it was the newest phone and it would be a downgrade going to the S7... she agreed and I hope that this will work out

roninep said:
I completely agree. I just got off the Phone with my AT&T representative from the customer service line ..she agreed that I could go do an exchange for the S7 edge now and next year when the new Samsung note 8 comes out or the S8 I can take the Phone in and upgrade without any penalty...
I told her that I upgraded to the note 7 because it was the newest phone and it would be a downgrade going to the S7... she agreed and I hope that this will work out
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Did you get that in writing? I wouldn't believe that for a second...

Sass86 said:
Did you get that in writing? I wouldn't believe that for a second...
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Me neither. I'd get it in writing or a note on your account.
Sent from my SAMSUNG-SM-N930A using Tapatalk

spexwood said:
Me neither. I'd get it in writing or a note on your account.
Sent from my SAMSUNG-SM-N930A using Tapatalk
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i agree with both of you. I have her name/date/time i spoke with her. tomorrow when I go in I will have them
check the notes to confirm. i repeated everything back to her and she said she put it in the notes....
we shall see....

Let me get this straight... She said you could upgrade 2 times in one year without penalty? That doesn't sound right bro. I would double check that before going down to the S7

spexwood said:
Me neither. I'd get it in writing or a note on your account.
Sent from my SAMSUNG-SM-N930A using Tapatalk
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b0Ne83 said:
Let me get this straight... She said you could upgrade 2 times in one year without penalty? That doesn't sound right bro. I would double check that before going down to the S7
Click to expand...
Click to collapse
I agree fully with you. I repeated it back to her just for that reason.
What I told her was that ive been a loyal customer, full family plan with 4 phones, love the service, etc etc.
Said I upgraded to the best phone at the time, using my upgrade. Not my fault that the phone is defective and that Im being
forced to downgrade to a year old phone and one that I dont want. Said I purchased 2 wireless chargers, numerous accessories, my time and effort going the replacement route. All I want is a waiver of the upgrade whenever the phone I want comes out next year.
Doesnt seem too outrageous of a demand. For any of us. Isnt that what customer service is all about?
I hope so at least. Ill know tomorrow morning when I go in the store.

Greatminds said:
I charge my phone before going to bed while it is in front of me. I do not charge it at night. I have also disabled the fast charging functions (both wired & wireless).
I use this phone almost all day..had it for 3 weeks now. Never observed it getting hot..forget abt hot..it didn't even got warm. Not sure abt others phones..but mine is good. Also, we need to know how the other phones blew up ? Did they root their phones & ran some crazy games or apps on their phones that constantly ran in the background leading to very high CPU usage & charging on op of it ?. If it were a wide spred issue & a defect with the design itself. Every phone should have been fired up by now. Not just one here & an other there.
Click to expand...
Click to collapse
And you feel like you are safe? From what i read even turn off phone exploding. I don't want to scare anybody but... can you imagine that your kid play/talk on phone and phone explode/burn? OK. Not a kid/don't have kids, it is worth to keep a phone knowing that it my burn/explode any time in my pocket, hand etc? If it dose burn/explode in your face, hand,car etc., you will not win anything since there is so much buzz about and everybody has been warn. Yes i know i maybe dramatic but this is only phone and is not wort it to risk anything just for phone. Just my opinion. Choice is yours and only yours. Don't get me wrong but NO phone is worth it.
BTW Samsung can block IMEI and phone will be use less and i think that what they will do. You can block any software update and this will not help.

I believe he was playing on his phone and it was overheating and then he turned off his phone

b0Ne83 said:
Let me get this straight... She said you could upgrade 2 times in one year without penalty? That doesn't sound right bro. I would double check that before going down to the S7
Click to expand...
Click to collapse
My wife is chatting with an AT&T customer service person right now. This way we have it in writing. He has agreed that we can get the S7 Edge and then when the S8 we can then upgrade. I have the transcript of the chat, but I still don't know that I believe it myself.
That being said, I'm still going to turn these phones in and get the S7 Edge. My house burning down is not worth a cell phone, no matter how much I love it.
Sent from my SAMSUNG-SM-N930A using Tapatalk

borisb said:
Do you think I can call the police to tell them that my co worker has a note 7 and that I am afraid for my life?
He has been charging the note all day! This is reckless endangerment.
Click to expand...
Click to collapse
Really..... The police can't make him exchange it
---------- Post added at 10:04 AM ---------- Previous post was at 10:01 AM ----------
Mayonesa said:
True, but does anyone really want to keep a phone that wont have any support? Is it worth $800+?
Click to expand...
Click to collapse
Haha.. We on att.. We don't have support for our phones now.. It took damn near 6 months to get 6.0 on my last note 5..smh

Folks who r trying to hold on to Note 7..i suggest ibstalling 'Cooler Master' which monitors the Phone's temperature & alerts you if it detects heating up. Another app ' Full battery alert' alerts when the battery is full while charging. Just simple precautions. Both the apps are available on Playstore. Also do turn off 'Fast charging setting'.

Note 7 Reinassants

This thread will be used for all of those that have decided to hold on to your note 7s. You are a special group of people that are not intimidated by the paranoia and histeria that has overwhelmed everyone else. Yes, you guys rock, because you know better than all those idiots that were wetting their pants because they were afraid. Not YOU.
Let's use this thread to share ideas and techniques that you've come up with to mittigate the perceived threat. This will help everybody and it'll make our experience with the note 7 even better.
Sent from my SM-N930P using XDA-Developers mobile app

Ok, me first. My biggest concern was the "what if" phone decides to pop in the middle of the night. So I went to Walmart and for twenty bucks I got a fire proof case. I drilled a hole in it to slide the power chord and now I have 100% protection while I sleep. And of course, every morning I get up and unlock the fire proof case only to find my note 7 in perfect condition.
Sent from my SM-N930P using XDA-Developers mobile app

I just want an otterbox defender case for mine. I have had this "safe" version since September 21st, running like a champ.
Sent from my SM-N930P using XDA-Developers mobile app

Ok, I think this is important. Samsung is yet to tell the world the cause of the fires. But common sense tells us the fires are being propelled by the batteries. So, I'm no scientist, but I bought the Samsung battery case and I'm thinking it is somehow protecting my note 7. You see, by using the battery case, the phone never gets charged. The case battery charges the note 7 battery wirelessly. So there's no power going to the battery, just wireless juice.
So, my advice is to buy the Samsung battery case. It's probable even cheaper now that Samsung cancelled production.
The other point of course is that with the battery pack, you get a full day worth of use. My note 7 battery is at 50% by noon. It would be dead by 8:00 pm. With the battery case, I put the phone to charge with at least 40% of juice remaining. AWESOME.
Sent from my SM-N930P using Tapatalk

I'm keeping mine for now. Nothing else compares. Concerns are support. Software upgrades and insurance coverage. Anyone have information?

One of the reasons for this thread was to get a count of how many note 7 users are out there. My hope was to contact Samsung and ask them to release N for the note 7. If we get a lot of people, who knows?
Sent from my SM-N930P using Tapatalk
---------- Post added at 12:52 AM ---------- Previous post was at 12:51 AM ----------
As far as upgrades, I would recommend you DO NOT install any updates. It might brick your note 7.
Sent from my SM-N930P using Tapatalk

Still using my note 7. Ain't giving it up until I have to

Still rocking out with my n7

I still have my N7 and not ready to give it up.
Sent from my SAMSUNG-SM-N930A using Tapatalk

Viva Le Revolution! Sprint told me today they have no plans to blacklist the Note 7 phones. In fact, I just turned of "download updates" on my N7. There's no other phone that compares.

Still got mine

JAG50 said:
This thread will be used for all of those that have decided to hold on to your note 7s.
Click to expand...
Click to collapse
It appears that we already have the thread below to discuss this:
Who's gonna keep using their Note 7?
Please search before posting and do not create duplicate threads.
THREAD CLOSED

Do Refurbished 6p's come with new batteries?

Title says it all, do Refurbished 6p's from Google come with new batteries? I did a search on Google but couldn't find too much information.
Thanks,
Rick
Sent from my Nexus 6P using Tapatalk

Not really sure but i got mine from Google and haven't had an issue with 6p dying off at 25% its working great

Based on the refurb I just got, they do not.
However, no issues with early shutdown, battery appears to be in better shape than my old one.

Thanks for the responses. Anyone else have experience with a refurbished 6p? If so, do you think the battery was new?
Sent from my Nexus 6P using Tapatalk

C5Longhorn said:
Thanks for the responses. Anyone else have experience with a refurbished 6p? If so, do you think the battery was new?
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Nope, they do not all come with new batteries.
I went through 3 reforms.
1st -> Bad screen. Had a band about 1/4 inch at the top that was not responsive.
2nd -> Bad battery and would shut down early
3rd -> The one I have now. Not sure if the battery was replaced, but I don't have issues.

C5Longhorn said:
Title says it all, do Refurbished 6p's from Google come with new batteries? I did a search on Google but couldn't find too much information.
Thanks,
Rick
Click to expand...
Click to collapse
Unless it was refurbished BECAUSE of the battery, it's best to assume that it has the original battery when the device first was made.
Mfgs don't care about their consumers enough to be proactive, unless the battery is busted, there's no reason for them to change it/assume it should be replaced, even when It's a known fact a lot of them have been an issue. Don't fix what's not broken, even though it's very possible it will be eventually.
---------- Post added at 07:06 AM ---------- Previous post was at 06:17 AM ----------
And I actually just came across this that touches on what we 6p users are going through.
. They cover huawei's actions, and well Chinese companies as a whole. Kinda off topic? But interesting none the less if you are interested in electronics and want to see the perspective of people that actually live in China