HI Everyone
I've been having problems with the device within a few hours of getting it. I should have returned it to the store within the first 30 days but due to having all my apps installed and suspecting it was a software issue that would be resolved in a software update, I persisted with it.
The symptoms are that the device randomly locks up and is completely unresponsive and can't be unlocked. The only thing to do is press all four buttons and reboot it. When it locks up, the AOD is visible but the time has stopped. When I call the S7 from another handset, it does nothing and on the other handset I get a network message saying that I'm not available. Sometimes it seems to snap out of after 10 minutes, and other times I can leave it for hours and it doesn't change until I force it to reboot.
I've tried a factory reset and not installing any apps at all, everything stock except adding my Google account and connecting it to Wifi. No customisation, I've not changed the wallpaper, ringtones, nothing. But the issue persists.
Its been back to the store for a signal test due the issue being logged incorrectly as a signal issue. It passed the signal test and has had the latest firmware installed but the problem happened again today. I left the device for over an hour whilst I driving and then forced it to restart.
Has anyone else experienced a similar issue?
Related
I had my Surround lock up twice today requiring me to remove the battery. Once while searching in the marketplace and another when I was typing in a text message. Anyone else have any freezes yet?
I'm only on day 2 with mine, but so far no freezes here.
i've had mine since nov 8th and i haven't had any freezes yet. has it done anything else?
I had a couple freezes 2 days after buying it requiring me to pull the battery once, but other than that, its been running every day since then without a reboot just fine.
I did install several applications from the marketplace which did not work until i booted the phone so perhaps that had something to do with it. Made me wish for a stylus and a reset switch though! Some things never change...
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
Wingnutt54 said:
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
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I've had the Market freeze a few times on me too, but that's it so far...and I did pull the battery
Ive got a new one for you. The microphone on mine stopped working.... I was in the middle of a call and I could hear "hello...hello..." but he couldn't hear me. I did a power cycle and still no go. So I took the battery out and restarted it and it decided to work again. Now the battery was pretty low, but not dead you think that the noise cancelation crap in the phone could stop working with a low battery?? That was a new one for me
Constant Freezes and Reboots
Mine began locking up after I installed about 20 apps in one day. Then it would randomly reboot itself. Then it got bad, It would reset to default: no apps installed, no accounts, no contacts. But the wierd thing is, randomly it would come back with all my settings. I contacted HTC throug email and got a reply within 20 minutes. Told me to do Hard Reset because OS got corrupt somehow. Hold Volume Up & DOWN while powering ON. Options come up on screen to Hard Reset. I have since reinstalled every app as before and it works flawless now. Loving my Surround!!
I had my first reboot today, I was typing in a text message and it hung on the letter "I" then when dark after 30 seconds or so. It immediately botted back up and has been fine ever since. Strange...
Hi guys,
this is my first time using these forums and I wouldn't have done that if the problem was easily solvable. However, this is a major problem for me and I couldn't find a thread nor a solution to it, so I'll post it here.
I have the i9305 4G version of the S3. I have had it for about a month now, and it worked fine, up until now. The phone suddenly starts to restart itself (not reboot!) for about 10 seconds, then goes back to the dashboard.
The problem seems to be the WiFi. Right after I get the "Connected to ... network" message on the bottom of the screen, the phone vibrates immensely once, then everything freezes for a few seconds, then another 2-3 vibrations, before the Samsung logo comes up with the LED light on. After a few seconds again I'm back in the dashboard until I get the "Connected to ..." message, and so on the process repeats itself.
Turning off WiFi seems to solve the issue, but once I turn it on again the problem reoccurs.
Something else I've noticed is that if I have WiFi turned off and cellular data network (for instance 4G) turned on, the "4G", "H+" etc. logo does not appear, even though I'm connected to cellular data! Don't know if it can be related to my main problem.
I have tried everything I'm aware of. Unplugging the battery, factory reset and back up, hard reset, wipe cache pertition. After the factory reset I can use WiFi again, but only for a few hours until the problem reoccured. I THINK once my battery is fully charged the problem occurs.
Note: I haven't even touched stock ROM, kernel etc. Nothing is flashed. Phone is in the same condition as when it came out of the box. Android version: JB 4.1.1
I would be forever grateful if you could help me out here, I can't have a phone restarting itself and vibrating like crazy every 10-15 seconds.
(Sorry in advance if this was the wrong place for this thread.)
- Payam
UPDATE:
Seems like my issue isn't just related to Wifi. Cellular data network was actually related to my issue, as I first feared. If Wifi is turned off and cellular data turned on, the same thing happens. Seems like the issue occurs every time I try to use the internet either way.
Anyhow, if I let the phone reboot itself without turning on or off anything at all, it will reboot about 5 times until either Wifi or cellular doesn't work anymore even though the status bar tells me that it is turned on!
This seems to be a serious connectivity issue and for the first time I'm suspecting interference with the phone's wireless network hardware. If none of you are able to provider an answer, I guess I have no choice but to hand it in to get it repaired or replaced.
Still noone who has a solution to my problem?
Payam93 said:
Still noone who has a solution to my problem?
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My solution to your problem would be to just bring it to whoever you bought it from and demand a replacement. That isn't normal behaviour.
you can boot into recovery and do a factory reset and cache wipe
if wiping does not solve your problem, just return your phone.
I don't know if this is related, but, I had this issue once (the cause is not wifi though), and samsung fixed (or replaced) my phone.
Sent from my GT-I9300 using xda app-developers app
I'd wipe the phone and return it. This is not normal behaviour and should fall under warranty... Wiping might fix but this may happen again if there is an inherent problem with your handset....
I bought a note 3 last week from Verizon and it constantly froze with static lines going across the screen or would randomly reboot. I took it back and they replaced it and not even five minutes after getting it it did it again.i made sure to deactivate it from continuous WiFi scanning and the guy said that my Gmail had a virus on it.so I had to make a new one because when i sign in with it it caused my phone to become infected so he factory reset the phone and the problem consists but once or twice a day as compared to every 10 minutes.
So I was wondering if it's possible for the email thing to actually happen and what I can do to fix this to stop freezing and rebooting. It's currently running 4.4.2
Also when i have to pull the battery my browser switches the position of the bookmark tab and new window tab.
Try to use your phone 1 day without signing your Gmail account after factory reset
Maybe you should flash stock
I tried factory reseting it and didn't log into anything but it would still do it once a day at least. Also the roaming notification is constantly up but I'm not roaming.
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
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That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
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Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
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I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
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Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!
This is an ongoing, intermittent and devastating problem I have. My phone will be working perfectly fine, then all of a sudden it will randomly reboot. Then it will work for a few minutes or hours, then randomly reboot again. Then for a shorter time and reboot again until the phone basically can't even get through the bootup process without rebooting. It will be essentially bricked for anywhere from 1/2 a day to nearly a week (though it usually manages to get to working for 15 minutes at a time for most of the week. Then, all of a sudden and for no reason I can tell, it will just start working fine again for anywhere from several days to a month. This has been going on for at least 6 months.
It reboots during any manner of activities with the most common being phone calls, texting (I usually use Handcent Next SMS), anything with the keyboard (stock), browsing, swiping on the home screen, etc.. Really anything causes it, including it just sleeping with the screen off. The same problem occurs when in Safe mode, with or without the SD card (using as just extra storage, not phone memory), and with or without the SIM. It doesn't matter if it's plugged in or not. I have noticed what seems to be a greater tendency for rebooting to occur when the battery is low.
I am on T-Mobile (if that matters in any way for OTAs and such) and running the stock ROM without root. I'm about to try a factory reset but that has not been a permanent solution in the past.
so I just did the factory reset and it rebooted during the initial phone info setup (select your language, etc.)... I think it's toast... Does anyone know if this is the sort of thing that can be repaired for <$100 or should I just buy a new phone from ebay?