I bought a note 3 last week from Verizon and it constantly froze with static lines going across the screen or would randomly reboot. I took it back and they replaced it and not even five minutes after getting it it did it again.i made sure to deactivate it from continuous WiFi scanning and the guy said that my Gmail had a virus on it.so I had to make a new one because when i sign in with it it caused my phone to become infected so he factory reset the phone and the problem consists but once or twice a day as compared to every 10 minutes.
So I was wondering if it's possible for the email thing to actually happen and what I can do to fix this to stop freezing and rebooting. It's currently running 4.4.2
Also when i have to pull the battery my browser switches the position of the bookmark tab and new window tab.
Try to use your phone 1 day without signing your Gmail account after factory reset
Maybe you should flash stock
I tried factory reseting it and didn't log into anything but it would still do it once a day at least. Also the roaming notification is constantly up but I'm not roaming.
Related
Not sure if this is a problem with the phone or some settings i'm missing. I bought the phone 2 weeks ago so i think there is still time to get a replacement but i was wondering if anyone has seen this problem before.
The stock weather widget that is on the home screen by default does not refresh the weather sometimes. If you manually click on the refresh sign from the home screen, it shows it trying to refresh but nothing changes. Same happens if you open the app and refresh from there.
I have data turned on, sync, gps, etc. Nothing i can see that would be stopping it.
The problem is fixed if i reboot the phone. If the phone has been up for about 6-7 hours it still does the refresh just fine. If its been up for 30+ hours the problem above starts happening.
I have another S4 as well, have not been able to catch if the same thing happens with it, but a side by side comparison of "status" and all the apps running is identical and where my phone fails to update the weather (up time over 30 hours) this other one works just fine (up time 5 hours).
The only difference between the 2 is that my phone is rooted.
Happened with my s2. Not my s4
I think i was able to narrow it down and i'm starting to think there is nothing wrong here.
Clearing cache/data on the app also brings it back so no need to re-start. But the failed refresh seems to happen when i'm not able to get a GPS signal. (would be nice if it actually dont you this with an error pop up or something) Still need to try it a few more times but im 95% certain its timing out if it cant lock on GPS. It only seems to happen inside.
The other phone was working even without GPS turned on, which i thought was odd.I later found that it was not displaying current city, but instead was just configured to display the city i happened to be in.
My Note4 was updated to Lollipop about 2 weeks ago and it was running ok until 3 days ago where it keeps on restarting, freezing up, not responsive etc.
The last application that I installed was "FACEBOOK GROUP" but I'm sure this isn't the problem because of the factory reset as explained below.
I have done a factory reset, but I reinstalled all the applications (except Facebook Group), but the problem still persists. It even restarting without it's being touched. Per day, it could restart up to 15 times.
Most of the problem appears when the phone goes into an idle state and won't turn on unless I do a battery pull (like Blackberry).
But sometimes it would respond from the idle state after a 20-30 seconds.
I did find an article that the motion and gestures are causing the unresponsive issue, in which I have followed and disabled all the motion and gestures, this doesn't help. Problem persists.
I have talked to the Samsung Tech support and they told me that I would have to bring it to the service center in Singapore (I live in Jakarta) and they would need to diagnose it. I did mentioned that I want a new phone but they said that they don't have exchange policy. This is really bad because Iphone has an exchange policy, why doesn't Samsung have one too??
Anyone in Singapore maybe have the same issue? or have a knowledge about the exchange policy?
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
DarkGuyver said:
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
Click to expand...
Click to collapse
After I did a factory reset. I didn't install Facebook Group
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
bankir said:
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
Click to expand...
Click to collapse
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
DarkGuyver said:
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
Click to expand...
Click to collapse
Yes sir, it is the stock rom.. and it's not rooted. Still original except that it has been updated to Lollipop.
Uninstalling DU Speed Booster seems to make it a little better, but occasionally it still freezes and restart but it's not as many times as before.
If the system setting has been messed up, then I will do another hard reset tonight and see if that would fix the issue. I'm tired of waiting for the phone to come alive after idle or when it restarts by itself.
UPDATE 2 :
I did a factory reset last night and left it to sleep while it was updating stock applications (I have not installed any of my application).
This morning when I woke up. I couldn't turn on the phone. It was frozen and it has a solid red LED light on the top left. This happens quite frequently before too. So I'm not sure what the issue is. Btw, my note 4 is the first batch. Bought it when it first came out.
I had to take the battery out and started the update again.
Then it got restarted when I tried to swipe my finger to enter the homepage.
Why doesn't Samsung give an exchange policy? their rival Apple does..
Yeah, I think you need to return your device to Samsung for repairs. As for why Samsung doesn't have a exchange policy, because retailer's tend to have a exchange policy where if they can't fix your device they will replace it with another one. Since retailer's give you a 1 year standard retailer's warranty with the purchase of any electronic device. Apple has a exchange policy, because as well as being a device manufacturer they are also a retailer for their own devices.
My Note 4 has been a lot better since I reseated the SD Card. I did that before too.
I'm starting to think that my SD Card was not reseated properly causing the system to hang / freeze.
As of now, I think the culprit is the SD Card.. I will monitor and update again.
I think I posted too quicky.
The problem still persists, so it is not the 'reseating' of the SD Card.
I notice though, the problem with hanging, restarting, MOSTLY occurs when the battery is less than 40%. And sometimes, it won't even start / turn on even after I take out the battery. But when it is succeeded, sometimes, it would come out with the message (shown in the attachment). Every time this comes out, I have to take out the battery and wait 30+ seconds before trying again.
I really don't know what is the problem with the phone and this phone is bought overseas. Local Samsung Store can't fix it because they don't have the base band or software.
Please note that this phone has never been dropped / root. I have taken care of it carefully.
I'm really disappointed.
It does seem like a hardware error either with the internal memory chip or the battery. You could try replacing the battery to see if that would fix the problem, I doubt that would work. But I would prefer to just send it back to Samsung for repairs as they have the equipment to fix the problem.
Alternatively you could install Kies 3 from the Samsung website onto your computer and use that to do a firmware reinstall of your Note 4 and see if that helps. If that doesn't work then you really don't have much of a choice other than sending back to Samsung for repairs.
Similar Problem
My Note 4 has locked up three times after a full charge.. I noticed a solid RED LED after the phone fully charged and attempts to turn it on are unsuccessful, it's frozen. Nothing I do can wake it up short of removing and replacing the battery. The Lollypop update was done over a month ago so I doubt that is the cause. I'm still checking things out but it has occurred to me that if this happens to the S6, what would one do if you can't remove the battery?????
Posting here to see if more exposure would help.
Was wondering if anyone has run into this problem?
The phone was fine, rooted and everything, for a month give or take. Then all of a sudden, today, it started acting weird.
It was fine in the morning and everything, was able to use wifi, check emails, and stuff.
Then BAM, I tried to make a call, it didn't go through for the first 20 seconds or so. Then connected and a message kept popping up saying Phone is stopped or something during and after the call.
So, I restarted the phone. It restarted fine and everything, got past the 2 Samsung screens. Then hit the T-Mobile screen. and has been stuck on the T-Mobile screen for ~30 minutes now and just keeps vibrating.
It's getting quite hot, both front and back.
Any advice? Stupid Samsung making this a closed system so can't pull out the battery.
Can't even turn the phone off, only able to get to Download screen.
Weird problem.
Is there any way to pull the data and stuff off the phone at this point?
I'm thinking of going the factory reset route and do that to see what happens and see if it will fix the problem. It would probably not retain root am I correct and I would have to re-root again?
I could get into download mode and recovery fine.
I have had this issue on both at&t and t-mobile firmwares, but only while rooted.
Best thing to do is to re-flash the stock firmware again(or go to a different firmware if you'd like) but this is the reason I'm currently avoiding root. It soft bricks about a month in and is an easy fix but its annoying.
Was wondering about that too (flashing the stock firmware). But, will it wipe everything I had on there? Will any of my txt msg's and photo's or summat be lost to the ether?
Stupid question, I know, but had to be asked.
Thinking about flashing stock firmware and rooting agin for the sake of being able to do it again lol.
Well, if you flash stock, it does factory reset. That's why I have backups lol all I have to do is log into my Google account and everything is there.
buntobo said:
Posting here to see if more exposure would help.
Was wondering if anyone has run into this problem?
The phone was fine, rooted and everything, for a month give or take. Then all of a sudden, today, it started acting weird.
It was fine in the morning and everything, was able to use wifi, check emails, and stuff.
Then BAM, I tried to make a call, it didn't go through for the first 20 seconds or so. Then connected and a message kept popping up saying Phone is stopped or something during and after the call.
So, I restarted the phone. It restarted fine and everything, got past the 2 Samsung screens. Then hit the T-Mobile screen. and has been stuck on the T-Mobile screen for ~30 minutes now and just keeps vibrating.
It's getting quite hot, both front and back.
Any advice? Stupid Samsung making this a closed system so can't pull out the battery.
Can't even turn the phone off, only able to get to Download screen.
Weird problem.
Is there any way to pull the data and stuff off the phone at this point?
I'm thinking of going the factory reset route and do that to see what happens and see if it will fix the problem. It would probably not retain root am I correct and I would have to re-root again?
I could get into download mode and recovery fine.
Click to expand...
Click to collapse
Did you have security log or security update disabled as that updates and causes weird after affects.
buntobo said:
Posting here to see if more exposure would help.
Was wondering if anyone has run into this problem?
The phone was fine, rooted and everything, for a month give or take. Then all of a sudden, today, it started acting weird.
It was fine in the morning and everything, was able to use wifi, check emails, and stuff.
Then BAM, I tried to make a call, it didn't go through for the first 20 seconds or so. Then connected and a message kept popping up saying Phone is stopped or something during and after the call.
So, I restarted the phone. It restarted fine and everything, got past the 2 Samsung screens. Then hit the T-Mobile screen. and has been stuck on the T-Mobile screen for ~30 minutes now and just keeps vibrating.
It's getting quite hot, both front and back.
Any advice? Stupid Samsung making this a closed system so can't pull out the battery.
Can't even turn the phone off, only able to get to Download screen.
Weird problem.
Is there any way to pull the data and stuff off the phone at this point?
I'm thinking of going the factory reset route and do that to see what happens and see if it will fix the problem. It would probably not retain root am I correct and I would have to re-root again?
I could get into download mode and recovery fine.
Click to expand...
Click to collapse
These two threads describe exactly your issue and solution - http://forum.xda-developers.com/verizon-s7-edge/help/g930t-updates-unroots-overnight-t3426636 and http://forum.xda-developers.com/tmobile-s7-edge/help/rooted-weeks-rebooted-stuck-t-mobile-t3425814
I had the same problem, twice I had a rooted device totally lock up and had to re-do everything. But after disabling the security updates as advised, I'm currently going on two months without a problem.
Hope this helps!
HI Everyone
I've been having problems with the device within a few hours of getting it. I should have returned it to the store within the first 30 days but due to having all my apps installed and suspecting it was a software issue that would be resolved in a software update, I persisted with it.
The symptoms are that the device randomly locks up and is completely unresponsive and can't be unlocked. The only thing to do is press all four buttons and reboot it. When it locks up, the AOD is visible but the time has stopped. When I call the S7 from another handset, it does nothing and on the other handset I get a network message saying that I'm not available. Sometimes it seems to snap out of after 10 minutes, and other times I can leave it for hours and it doesn't change until I force it to reboot.
I've tried a factory reset and not installing any apps at all, everything stock except adding my Google account and connecting it to Wifi. No customisation, I've not changed the wallpaper, ringtones, nothing. But the issue persists.
Its been back to the store for a signal test due the issue being logged incorrectly as a signal issue. It passed the signal test and has had the latest firmware installed but the problem happened again today. I left the device for over an hour whilst I driving and then forced it to restart.
Has anyone else experienced a similar issue?
This is an ongoing, intermittent and devastating problem I have. My phone will be working perfectly fine, then all of a sudden it will randomly reboot. Then it will work for a few minutes or hours, then randomly reboot again. Then for a shorter time and reboot again until the phone basically can't even get through the bootup process without rebooting. It will be essentially bricked for anywhere from 1/2 a day to nearly a week (though it usually manages to get to working for 15 minutes at a time for most of the week. Then, all of a sudden and for no reason I can tell, it will just start working fine again for anywhere from several days to a month. This has been going on for at least 6 months.
It reboots during any manner of activities with the most common being phone calls, texting (I usually use Handcent Next SMS), anything with the keyboard (stock), browsing, swiping on the home screen, etc.. Really anything causes it, including it just sleeping with the screen off. The same problem occurs when in Safe mode, with or without the SD card (using as just extra storage, not phone memory), and with or without the SIM. It doesn't matter if it's plugged in or not. I have noticed what seems to be a greater tendency for rebooting to occur when the battery is low.
I am on T-Mobile (if that matters in any way for OTAs and such) and running the stock ROM without root. I'm about to try a factory reset but that has not been a permanent solution in the past.
so I just did the factory reset and it rebooted during the initial phone info setup (select your language, etc.)... I think it's toast... Does anyone know if this is the sort of thing that can be repaired for <$100 or should I just buy a new phone from ebay?