Att return/refund policy Note 7 - AT&T Note 7 Questions & Answers

Does anyone know if you can simply return the device and not exchange the phone? Will they give my upgrade fee back? Or any of the next payments I've made on it? Or do I have to exchange it? I don't like another phone out right now!

You can simply return it. That's what I did until I decide what I want.

whmgreen said:
Does anyone know if you can simply return the device and not exchange the phone?
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If you google it, you can find AT&T's Note 7 recall policy here:
https://www.att.com/esupport/article.html#!/wireless/KM1122948

So...I turned my note 7 in, I did not exchange it. They gave me the tax back and the upgrade fee and next payments will be retroactively credited.

I wanted to do a candle light vigil for it but the att rep said they didn't have any candles. Rip note 7, you were the best android phone I have ever owned. Bring on 2017!

whmgreen said:
I wanted to do a candle light vigil for it but the att rep said they didn't have any candles. Rip note 7, you were the best android phone I have ever owned. Bring on 2017!
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I'm keeping mine until they give me a deadline. If they are going to refund everything, I'll take advantage of more free monthly installments.
-b0Ne

b0Ne83 said:
I'm keeping mine until they give me a deadline. If they are going to refund everything, I'll take advantage of more free monthly installments.
-b0Ne
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I was going to do the same but I found an s7 F variant for cheap and rooted and ROMd it up. I'm already getting used to a smaller screen again. Still going to miss the note 7 though!

whmgreen said:
I was going to do the same but I found an s7 F variant for cheap and rooted and ROMd it up. I'm already getting used to a smaller screen again. Still going to miss the note 7 though!
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How much did you pay?

$350... Less than half the price of the note 7.

whmgreen said:
$350... Less than half the price of the note 7.
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Was it in good condition any scratches?

Just a few very light barely noticeable ones.

b0Ne83 said:
I'm keeping mine until they give me a deadline. If they are going to refund everything, I'll take advantage of more free monthly installments.
-b0Ne
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I checked my account.. I didn't notice no eip balance either

What a trip... my blood pressure is pretty high from this ordeal. I ended up getting the Xperia XZ. As a huge trade off in features, there's very little Sony bloat and no carrier bloat since it's an unlocked device. Overall there's hardly any lag, and Swiftkey is default. Battery life is awesome, too!
Last week I hit up the local AT&T corporate store to return the 2nd device for a refund, and they said they would check if it's within their store policy. Sales rep asked why I didn't want to exchange it, and I told her I already have another phone. She had trouble processing the return, and since it was late she said she'd figure it out and let let me know the next day. A whole week went by, and I tried calling her a few times to no availability. This past Saturday my cousin, the account holder, found out we were still getting charged for the Note 7 so I told him the story. I tried calling the store and no one answered. He also happens to work for an AT&T store in his city, and he couldn't get a hold of anyone either. So he 3-way called with the store and an AT&T rep and got a hold with the manager at the store. He had to "teach" her how to process it for a refund and got a hold of the IMEI off my Xperia XZ. He also scolded her for keeping my phone without giving me paper work or feedback since it's a liability issue. I honestly hate that store, and after speaking with the manager he suggested I stay away from them.
Everything went well until I lost service that night: no data and intermittent SMS. So on Sunday I was in touch with live chat for about 2 hours. The IMEI was mismatched. Got that corrected, but no LTE. Service rep wanted to check to see if my phone supports LTE. I told him YES because it was working the entire week until the Note 7 billing dilemma popped up and resolved. He later concluded my SIM was not provisioned for LTE and that he can fix that for free by sending me a new card. I'm confused this card came off the Note 7 and my Xperia had great success with LTE up until they screwed around with the IMEI on my line. The least I got was 4G. Today, no 4G or anything. My new SIM should arrive tomorrow, and hopefully it fixes these issues. AT&T has been nothing but problematic for me ever since I switched to the Note 7 and joined my cousin's plan.

DIGItonium said:
The IMEI was mismatched. Got that corrected, but no LTE. Service rep wanted to check to see if my phone supports LTE. I told him YES because it was working the entire week until the Note 7 billing dilemma popped up and resolved. He later concluded my SIM was not provisioned for LTE and that he can fix that for free by sending me a new card. I'm confused this card came off the Note 7 and my Xperia had great success with LTE up until they screwed around with the IMEI on my line. The least I got was 4G. Today, no 4G or anything.
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This isn't going to fix your issue if they have the IMEI of the Xperia device. Take the IMEI from any ATT LTE enabled phone, and give them that IMEI. ATT network does not allow non-ATT phones that don't have EVERY LTE band to connect to their LTE. I went through this issue for about a month with a T-mobile note 5. Gave them the IMEI of a display note 5 in store, and boom LTE all day.

Related

The BB $200 gift card scam

For weeks I have been trying to take advantage of the BB 200. gift card offer for Sprint N4 white. checking the web site day and night every day, calling my local store NEVER in stock and "Sold out online" Offer ended last night, this morning for the first time my local store now has them in stock. What a scam.
I thought the $200.00 BB thing was for pre orders only....
bignibb said:
I thought the $200.00 BB thing was for pre orders only....
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BINGO!
pilotmills said:
BINGO!
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NO because you could also use the credit towards buying an S5 as well.
I remember seeing and or reading that this offer was good on pre-orders on the note 4 which had a release day of 10/17 so that made the offer invalid after that. I heard of people using it towards an S5, i have no idea why but hey to each their own. I was also told that when my phone came in that they would only hold my pre order for a day.
They had the offer under "Weekly Specials" Oct26-Nov.1 for Note4 and S5
Could have purchased the s5 and returned within the 14 day period for note 4
Sent from my SM-N910P using XDA Free mobile app
bignibb said:
I remember seeing and or reading that this offer was good on pre-orders on the note 4 which had a release day of 10/17 so that made the offer invalid after that. I heard of people using it towards an S5, i have no idea why but hey to each their own. I was also told that when my phone came in that they would only hold my pre order for a day.
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Finally yesterday a bb 70 miles north had them in Stock. Hauled ass and bought one with a $200 trade in for an old LG Optimus m. Funny thing, when I got there the "consutants" couldn't find them. Chewed my nails for about an hour. Ended up being $165 out the door.
Had no problem with my trade in and 200 towards my note 4. All best buys in my are have had them all week.
They completely screwed me out of my $200 even on a pre-order. I had spoken with a rep who suggested I have the pre-order shipped to home to avoid the out of stock store issues (like she knew in advance it was going to happen). When I got my Note 4, I went to my local Worstbuy and they told me that it had to be picked up at the store. When I asked to see that in writing, the manager stuttered and walked away to send a message back through another associate that he couldn't honor it. When I went to another store the next day, I was told that the program was changed to the trade in had to be the most recent phone on that line. I wasn't giving up my Note 3, so he tried a few different things but couldn't override the system. He told me to just call Worstbuy back office and they will take care of it. After days of unanswered calls and ridiculous wait times, I sent a few emails. They each took 48 hours to answer, with no resolution yet. I'm waiting for the nonsense they will try to spew out next. This was the last time I pre-order anything through them, and quite possibly buy anything from them.
Well it worked for me yesterday. I've been checking the stock every day since they came out. Both white and black were in stock briefly last weekend but i couldn't make it to the store. The black one came back in stock Friday and I went up first thing Saturday and purchased it. I traded in my old nexus 4g for it. I haven't had that active on my account for years. I also got the $50 phone freedom giftcard. So i paid $49.99 plus tax for my new note 4.
nojump said:
Well it worked for me yesterday. I've been checking the stock every day since they came out. Both white and black were in stock briefly last weekend but i couldn't make it to the store. The black one came back in stock Friday and I went up first thing Saturday and purchased it. I traded in my old nexus 4g for it. I haven't had that active on my account for years. I also got the $50 phone freedom giftcard. So i paid $49.99 plus tax for my new note 4.
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Go ahead rub salt in my wound, still have no Note4
Any sweet deals please post
My husband and I just both got note 4's yesterday and we both got the 200.00 trade in and neither phone was pre-ordered..
Having been in this boat myself recently, anyone feeling wronged by this promo should check out this thread on the official Best Buy forum: http://forums.bestbuy.com/t5/Cell-P...00-gift-card-for-trade-in/td-p/853517/page/91
A moderator there, Allan-BBY, has been working relentlessly (weekdays only) to help straighten out customer issues by directly emailing managers of problematic stores. He has said many, many times that Best Buy corporate has decided it WILL honor all preorders regardless of when the device comes in. I have not heard anything about excluding ones placed after 10/17. Also, just tonight a regular employee from Best Buy mobile posted, confirming the system was still giving them the option to honor the promo.
If you're having problems, I highly suggest you make an account there and post a reply or directly message Allan-BBY so he can straighten things out with stores who are confused.
HuggieBear said:
My husband and I just both got note 4's yesterday and we both got the 200.00 trade in and neither phone was pre-ordered..
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So your saying Sunday Nov.2 after the promo ended BB honored the 200. gift card deal?
I also thought it was a scam. I called about 6 best buys a day and they all said they were still filling in pre-orders. Finally on Oct 31, I just went to the store thinking I would just get the S5 for now and then exchange it for a note 4 when they finally have it in stock within the 14 day period. Long and behold I walked in and asked if they had any note 4s in stock for Sprint and he said yes. I first thought they were joking and was a little surprised. I ended up upgrading 2 of our phones and got very lucky on getting them. I had my old EVO and an old MY Touch HTC one phone to trade in.
The sales rep started looking into the system to make sure my trade in phones were eligible and he said that EVO was eligible and the HTC one was not. Then I questioned him saying that your add says any working smart phone then he showed me something in fine print that said some BS that not all phones may be eligible. I was a little shocked so I asked him what system are they checking to see if the phones are eligible? He told me to go to bestbuy.com/tradein. So while I waited I started to look and long and behold that My touch HTC one was listed online so I showed it to him. He ended up saying he didn't see it because it was on the bottom of the list and they ended up giving me the rebate for both of the phones. I later find out from another sell rep that he didn't realize the phone was an HTC so he ended up looking for just "My touch" rather than "HTC My Touch". Lesson learned to make sure to look up the phone online before you go to the store.
crazy situation
Actually i was able to preorder my note 4 and I traded my Old s3. But some thing happened. Sprint didn't put their system that I got note 4. So even though i got my not 4 on easy pay but again there's no record which shows that I have installment on this phone. That means i got my note 4 for only 30 dollars, but i should also receive $200 from sumsung. So now I'm thinking not to claim Samsung's money because they might call sprint and ask them about this phone. What do you guys think?
bishaarcc said:
Actually i was able to preorder my note 4 and I traded my Old s3. But some thing happened. Sprint didn't put their system that I got note 4. So even though i got my not 4 on easy pay but again there's no record which shows that I have installment on this phone. That means i got my note 4 for only 30 dollars, but i should also receive $200 from sumsung. So now I'm thinking not to claim Samsung's money because they might call sprint and ask them about this phone. What do you guys think?
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Hey... Shhhh... Don't get greedy.... Be happy because you just got the best deal on all XDA!
jhill110 said:
Hey... Shhhh... Don't get greedy.... Be happy because you just got the best deal on all XDA!
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I won't, bro.
Thats what we did
urbanlink said:
Could have purchased the s5 and returned within the 14 day period for note 4
Sent from my SM-N910P using XDA Free mobile app
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That is what the rep told us to do. They were sold out of the 4.

Well now it get confusing: Samsung says those that take s7/edge WON'T get replacement

http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
ekerbuddyeker said:
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
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and this is why I still have both my Note 7s, smh
Got told today at AT&T to keep my note 7 new shipments should be in Monday or Tuesday
I better be able to trade this crappie s7 edge for my note 7....can't tell people that you can have them do it then tell them they can't that's just messed up big time.
Sent from my SAMSUNG-SM-G935A using Tapatalk
AT&T has their exchange policy for the note 7 clearly posted on their site. They will honor the exchange back to note 7. This article is anything but official anyway so I wouldn't read too much into it.
ShrekOpher said:
Got told today at AT&T to keep my note 7 new shipments should be in Monday or Tuesday
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Yup very true AT&T Store Manager is a friend of mines he said the same thing, then i Will replace mines even though there's nothing wrong with mine's.
Running On Samsung Galaxy Note 7 N930A Wicked Dark Carnage Edition Theme
I hope that's true. Don't like this edge too much and there's nothing else out there in would want.
This whole fiasco has really [email protected] me off. So much wasted time.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Then looks like who ever wrote the article is just trying to start a panic.
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sharkattack99 said:
Then looks like who ever wrote the article is just trying to start a panic.
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Click bait for sure
I've been to the AT&T store here in Dearborn 3 times in the last few days. First time then didn't seem to know why they weren't selling note 7 anymore. The second time (after I told them the first time) they still had no other information on it. Today I went in and told them I wanted a temporary 7 edge. Not one person at the story knew about the $25 or that the phone I was to get could be returned and didn't believe me. I showed them the recall page for AT&T and still didn't get it....Asked me to show them were it said that the temp phone could be returned. I spouted out quite loudly "you guys are bull****" and just as loudly said "you're not going to rip me off". At the same time I heard them telling another customer the same crap.
I went home and posted a shot at them on facebook then called AT&T on the phone. They told me that the store was "very wrong" and should have known all about how to work the recall. Said I should go to another store to get it taken care of. I plan to go back to the store I started with. Make them put out a 7 edge that I'll use and return in less than a week (hopefully) plus the paper work.
cordell12 said:
and this is why I still have both my Note 7s, smh
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Haha.. EXACTLY!!
So I chatted into AT&T a short time ago, we all know these guys are not the most informed. The chat rep informed me that the replacement devices will not be in for roughly 1 month.
Always go to corporate stores. Avoid the rest since they are just authorized retailers barely batter than department store locations since their policies can and sometimes do differ or are just outright ignorant.
ekerbuddyeker said:
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
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Click to collapse
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
fortesquieu said:
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
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What do you mean, "Wait"? That's exactly how it is supposed to work.
fortesquieu said:
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
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That's exactly what AT&T write in their release. Actually I didnt pay / receive anything when I did the swap. They just annotated my account that it's a loaner.
It is possible that carriers are dealing with this different this than if people ordered direct from Samsung.
However, I'm sure the next switcheroo won't be straightforward.
If I was LG I would be rushing to full this his void with the v20. What an opportunity.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
I went to an authorized reseller and they told me they wouldn't help me. That the chance of my phone exploding was so low that I should just hold onto it until ATT would do a swap via mail. So much BS.. I called the att 1800 number and they told me that store was completely wrong and to go to a corporate store. Went to a corporate store (30 minutes away) and took about 30 minutes to switch me to a temporary loaner s7. Now how we get a note 7 again, no one knows.... Or when..
---------- Post added at 09:50 PM ---------- Previous post was at 09:16 PM ----------
Oh and even now Samsung's official recall site says you only get a j... I'm guessing it doesn't apply to us that switched before they changed their minds..
spoke to local ATT store, and they once again told me if I am not having issues I can keep my devices. but if I want they will swap them and will take back the loaned devices. she also told me I can get any device in the store, and still switch back to note 7 when it comes in. millage seems to vary from store to store, she also told me it must be a "Corp" store, not a auth retailer.
meatlocker said:
What do you mean, "Wait"? That's exactly how it is supposed to work.
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Ahh. We didn't have that option here in Canada. Either S7/Edge with the difference refunded or a cheap loaner.
http://about.att.com/story/att_statement_on_exchanges_for_the_samsung_galaxy_note7.html
AT&T Statement on Exchanges for the Samsung Galaxy Note7
MOBILITY / Dallas, Texas, 9 days ago ShareFacebookTwitterLinkedInEmail
Samsung and the CPSC (Consumer Product Safety Commission) strongly recommend that you power down and stop using your Galaxy Note7 device immediately. Click here for the CPSC’s full statement.
Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Return it with any Note7 accessories for an exchange as soon as possible to your local AT&T retail location.
Samsung and the CPSC have asked all retailers, including AT&T, to stop selling the device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 (when available) or any other smartphone, and may also return any Note7 accessories.
Customers who exchange their Note7 can keep their new device, or trade it in later for a new Note7, when available. For more information on the device exchange process, please visit www.att.com/note7 for more information.
https://www.att.com/esupport/article.html#!/wireless/KM1122948
Can I exchange or return my Note7 if I am out of the normal return period?
Yes!
How do I exchange my Note7?
Return to the location where you purchased your Note7 and bring your device, charger, accessories, packaging, and receipts you have to process your exchange without a restocking fee. Click here for a location near you AT&T store locations.
I purchased my Note7 online or via the phone. How do I exchange?
If purchased online or through phone order, please visit an AT&T store. If you are unable to visit an AT&T Retail location or one is not in your area, please call 800.331.0500. At this time, please power down your device. Please do not ship your Note7 back; further direction will be provided at a later date.
Will I be able to return my Note7 even if it is damaged?
Exchanges and returns will be honored regardless of condition of the Note7 device.
Can I return my temporary device and accessories for a new Note7 when it is available?
Yes! Your temporary device needs to be undamaged (no water damage, cracked screen, etc.) in order to return it for the new Note7. To protect your temporary device, you can purchase accessories like cases and screen protectors that also can be returned.
Will I be able to return my accessories for my Note7 that I purchased from AT&T?
Yes, Note7 accessories can be returned to the AT&T location where you purchased them or if you purchased online, you can return them to the nearest AT&T store.
Main att store here told me same thing i should swap and highly encouraged to s7 or s7edge as a loner and I could switch back to the note when the new shipment arrives for free. I opted to keep mine and charge it only when im near it. I charge it on a mouse pad I have on my glass desk. I love the phone to much to bring it back only to wait after I preordered on the 3rd.

Stay, Leave or Give it a try?

Sooooo, with the news of a potential 2nd recall on the Note 7.
I created a poll to determine if we either Stay: with our current replacement phone, Leave: our current beloved phone for IPhone or other Android device, OR Give it a try: Wait for a new "Replacement"
I'm staying with mine
Sent from my SM-N930P using XDA-Developers mobile app
Staying with replacement note 7
staying
I'm so glad I got rid of this epic failure of a phone! Unfortunately I decided to keep my wife's Note 7 so I now have to go through the whole [email protected] return process all over again..
I'm jumping ship. I can't keep going from device to device. I tinker way too damn much.
I need a device that I can root, hack hotspot and live with. I'll find it somewhere.
Sprint choices are slim.
Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
Sent from my SM-N930P using Tapatalk
kstephens98 said:
Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:
Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.
From what I hear there won't be a replacement. If there was I would keep my replacement one till they fixed the problem even if it was 2-3 months down the road. If I thought they wouldn't send a kill switch down and would actually support the phone with software upgrades I wouldn't even care and keep this one, but I have no use for a phone I can't get accessories or support for.
'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.
stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.
SILVERGOOSE said:
wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:
Click to expand...
Click to collapse
I have a pixel c and after playing with it for a while I don't know if I would go the pixel route for a phone or not. Spec wise it's great and it works fairly well but it's just boring. It's neat but it isn't even in the same league as the N7. The phone could be better or it could be the same. Who knows?
I did see the pixel was being built by hTC though and I decided a long time ago that I didn't like the direction HTC was headed as a company and stopped buying their products.
faceless said:
stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.
Click to expand...
Click to collapse
I called sprint. You can replace the phone if want
SILVERGOOSE said:
I called sprint. You can replace the phone if want
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Click to collapse
So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall
powerstroke said:
So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall
Click to expand...
Click to collapse
They should exchange your phone or refund.
To those of you who choose to keep the phone, realize that you'll be the only one liable for any damages now that the phone has been recalled - even if it causes your house to burn down with your family inside.
Even worse, if you ignore the warnings and your phone burns someone else's house down, they'll also have nobody to blame (and sue) but you.
SILVERGOOSE said:
They should exchange your phone or refund.
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Click to collapse
What refund amount would I be getting? I got a old phone I could use. I don't need another expensive phone at the moment.
FreddyFredFred said:
'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.
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have you heard any new cases? because there is no way everyone has turned in their phones.
I just returned mine. Do you suppose to see the credit in your account right away or suppose to take 2-3 billing cycles?
FreddyFredFred said:
Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.
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Got Note 7 originally made in China??? KEEP IT NOT AFFECTED PER SPRINT TECH

Staying.. I just left Sprint ,,,its only voluntary. I was told check the back of your phone if it says made in China.... keep it. Its not in any danger any more than anyother lithium ion battery pho which is all cell phones. I actually got an original made in china the first time apolied the green battery update and not looking back. We'll just have to wait for S7 edge to get an update port it over and install all the SPen apps and keep going.
Sent from my Pimpen Nizzote SiZzevn Babeeee
Compudizzal said:
Staying.. I just left Sprint ,,,its only voluntary. I was told check the back of your phone if it says made in China.... keep it. Its not in any danger any more than anyother lithium ion battery pho which is all cell phones. I actually got an original made in china the first time apolied the green battery update and not looking back. We'll just have to wait for S7 edge to get an update port it over and install all the SPen apps and keep going.
Sent from my Pimpen Nizzote SiZzevn Babeeee
Click to expand...
Click to collapse
considering the recall was extended because supposedly these made in china replacement phones were still having problems, you might want to ignore what some store told you. Appears they have 0 clue what they are talking about. lol.
Compudizzal said:
Staying.. I just left Sprint ,,,its only voluntary. I was told check the back of your phone if it says made in China.... keep it. Its not in any danger any more than anyother lithium ion battery pho which is all cell phones. I actually got an original made in china the first time apolied the green battery update and not looking back. We'll just have to wait for S7 edge to get an update port it over and install all the SPen apps and keep going.
Sent from my Pimpen Nizzote SiZzevn Babeeee
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How do u find out where it was made
Sent from my SM-N930P using XDA-Developers mobile app
---------- Post added at 12:02 PM ---------- Previous post was at 11:56 AM ----------
Nevermind. I dug out the boxes and both are made in China
Sent from my SM-N930P using XDA-Developers mobile app
Returned mine anyways. Not worth the worry of it exploding and can't board an airplane with a Note 7 now... moving on
koolcat7 said:
Returned mine anyways. Not worth the worry of it exploding and can't board an airplane with a Note 7 now... moving on
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Click to collapse
I just flew they told me to power my note 7 down that was it
Social media killed the Note 7 not Samsung. The hand was forced because people blew it out of proportion! I still have my day one Note 7 (which is the china version) and I haven't had any problems and doubt I will. People just kept sharing it and the media kept fueling the fire. I don't plan on giving my phone up. They'll have to deactivate them in order for me to consider something else. I'll just end up paying full price to buy the next Note if they decide not to deactivate them.
I'm not giving mine up either. We need to start a root bounty. It's unlikely that any of the good devs will put any work in, but maybe. This phone has potential to be a cult classic. I saw that someone actually got CM 13 working on the exynos Note 5, so maybe that could happen here. I hate this locked bootloader. Sprint has always played nice until recently. I emailed Chainfire and begged him to find a root method, but I never got a response. You guys should email him too.
Out of all the note 7 owners left, no one is capable of rooting it? I just got a message today from sprint, with a video nonetheless telling me i will experience service interruptions if i don't return it
Admon420 said:
Out of all the note 7 owners left, no one is capable of rooting it? I just got a message today from sprint, with a video nonetheless telling me i will experience service interruptions if i don't return it
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Click to collapse
Interesting that I didn't get that message. Rooting won't help service interruptions from Sprint. If you can unlock to use on a different carrier then it's a different story.
No rooting doesnt help, changing the imei does
Admon420 said:
Out of all the note 7 owners left, no one is capable of rooting it? I just got a message today from sprint, with a video nonetheless telling me i will experience service interruptions if i don't return it
Click to expand...
Click to collapse
So all android users who are knowledgeable enough to root a device and develop for the platform have bailed on this phone... What does that tell you?
:silly:CALL 844-365-6197 TO SAMSUNG.. TELL THEM YOU BOUGHT YOUR PHONE FROM EBAY AND LOST THE RECEIPT. PROCESS A FULL REFUND FOR ANY SCREEN PROTECTORS $10.00 EACH AND PHONE CASES $25.00 EACH PHONE REFUND 849.99. THEY'LL SEND YOU A BOX THEN A CHECK FOR THE TOTAL.. DONE PAY SPRINT BACK THE DIFFERENCE OR KEEP THE MONEY IF PAID IT IN FULL... IM DONE.. I use my phone exclusively for my lively hood.. I found a new Note 4 for 200.00 bucks ran smart switch and moved on.... I'll wait for a Month after Note 8 comes out before I jump again on it.
Compudizzal said:
:silly:CALL 844-365-6197 TO SAMSUNG.. TELL THEM YOU BOUGHT YOUR PHONE FROM EBAY AND LOST THE RECEIPT. PROCESS A FULL REFUND FOR ANY SCREEN PROTECTORS $10.00 EACH AND PHONE CASES $25.00 EACH PHONE REFUND 849.99. THEY'LL SEND YOU A BOX THEN A CHECK FOR THE TOTAL.. DONE PAY SPRINT BACK THE DIFFERENCE OR KEEP THE MONEY IF PAID IT IN FULL... IM DONE.. I use my phone exclusively for my lively hood.. I found a new Note 4 for 200.00 bucks ran smart switch and moved on.... I'll wait for a Month after Note 8 comes out before I jump again on it.
Click to expand...
Click to collapse
Called samsung today ..they gave me 900 for my note 7 and said 5-6 weeks total turn around ...told me thats just intime for the note 8:fingers-crossed:
Sprint told me let samsung buy the device because best i can get from sprint is $100 usd and they already deleted note 7s from inventory ...so call samsung up...

Anyone upgrading to the S8+?

Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
I'll wait for the N8 and I think I heard people say the N8 would be out at the end of the year. Don't quote me on that.
If they are re releasing the N7. As long as it is still a beast of a phone like it was on original release. I will be happy with that. At a cheaper price of course. The pen spoiled me that's for sure
Sent from my Nexus 9 using Tapatalk
That is kind of what is holding me back, the lack of the S-Pen, but if you were to ask me how often do I use it, I'd say about 5 times since I got the phone in my hand haha
I like the luxury of having it if I need/want to use it, but do not find myself using it that much unfortunately.
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk
zbms said:
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk
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Click to collapse
I will head to the store today to see if I like the s8+ or not. the only thing really holding me back would be the fact that i wont be able to jump to the N8 when it comes out since it will be less than a year or 50% of the phone, so thats really the one and only thing. S8 is technically better in terms of specs I think. It is a bit more narrow but bigger screen, but no s-pen.
Eh, decisions, decisions lol
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app
ThC23 said:
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yep, I was thinking of that too, but I was originally on Jump 2.0 and did not want to switch to JoD. I dont remember the reasoning why I DIDNT want to switch, but i'm fine with J2.0 because I only jump ones a year either way to the next best samsung lol
Note 7 to Galaxy S8+ Jump on Demand
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
RaymondPJR said:
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
Click to expand...
Click to collapse
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
89dynasty said:
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
Click to expand...
Click to collapse
Like the other carriers they were compensated by Samsung for all Note 7's. That's money they intend to keep, Magenta can be scandalous! Since mine is paid in full it won't go down that way when I return mind, I'll make sure if it!
Auvenell said:
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
Click to expand...
Click to collapse
So are they mailing you something for the Note 7 or are you returning it to the store?
I'm want to get the S8, but I keep getting mixed answer from store and phone reps.
Sent from my SM-N930T using XDA-Developers Legacy app
I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
Auvenell said:
I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
Click to expand...
Click to collapse
Thanks for the info, I went to Tmo store and did it there. I kept my JOD so I'll be able to get the Note 8 when it comes out. I'm a happy camper lol. But I went with the regular S8, same screen size as the Note 7, just less bezel.
Sent from my SM-G950U using XDA-Developers Legacy app
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Click to expand...
Click to collapse
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
PapaWangsta said:
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
Click to expand...
Click to collapse
Lol, I would of kept mine but my battery was getting ****tier and my charging port was so loose that by the slightest touch it would come off. It was getting annoying.
But you're right, S8 is pretty much a N7 without the pen. Which I miss lol
Sent from my SM-G950U using XDA-Developers Legacy app

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