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I bought my original 8525 in December, and it worked fine until two weeks ago when I started to get the white screen of death. I called AT&T and they overnighted another phone. I don't know if it's a refurb or new, but it came with just the phone and no accessories. I'm thinking refurb.
Got the new phone (and sims card) on 7/2, and loaded Majik, and a couple of days later, started having the phone quit any program I was using and going back to the start page. I was out of town, and it was a PITA. Got back into town and re-flashed just see if it helped, and the same problem started again soon after.
Called again, and got another phone today. I decided to keep this one stock and see what happens...10 hours later, the new phone starts the same problem.
Others seem to have the same problem, and it may be caused by pressure on the touch screen from too much torque on the screws underneathe the screen. With use generating heat, expansion causes the touchscreen to close out all programs like hitting the X button.
Thoughts? What's the next best phone similar in function and size to the Hermes?
Wait another month or so for the Kaiser. Much better specs and a bit thinner.
I contacted HTC America about the problems with my phones, and here's part of their reply...
"There is no such known issue with the device however, this issue can also be due to a glitch in the software and performing a master reset and go through all of the set up prompts once it boots up should solves the problem."
I find it hard to beleive that no one else has contacted HTC about screens fading to white and touchscreens failing.
Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
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Click to collapse
My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.
Hi, what happen if you buy the phone from craiglist, how can I return ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica
I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!
This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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Click to collapse
dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha
My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.
FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)
The last week or so I'm having trouble with my top speaker or the left speaker. I don't know what happened to it, it just stopped working. I've tried different kernels and cleaning it with air. I hope it's not a hardware problem and something that is easily fixed. I was wondering if anyone else has heard or run into this problem with their device. If so I'd love any suggestions, thank you.
Have you tried returning to factory stock? Sounds like it's hardware related.
I just received my 6p last week. Top speaker does not work at all. Also, when in a call, speaker phone the other end cannot hear me at all.
I already initiated an RMA.
Mine is a hardware issue. I am still 100% stock. Google told me I had to RMA it with the store I purchased it from or go through Huawei. First time I've heard that. Though, since I just did purchase I'm still within the 14 day window to go through the place I purchased from.
JoshuaMh said:
Have you tried returning to factory stock? Sounds like it's hardware related.
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Click to collapse
No not yet....I'm trying to see if other's have had this problem and have had a fix other than return it or factory reset. I'll give it another week or so and try. Thanks for the reply.
maamdroid said:
I just received my 6p last week. Top speaker does not work at all. Also, when in a call, speaker phone the other end cannot hear me at all.
I already initiated an RMA.
Mine is a hardware issue. I am still 100% stock. Google told me I had to RMA it with the store I purchased it from or go through Huawei. First time I've heard that. Though, since I just did purchase I'm still within the 14 day window to go through the place I purchased from.
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Click to collapse
I really hope it's a software issue, I'm overseas and sending it back really isn't an option. Thank you for the reply, I hope your new one doesn't have the same problem.
top speaker not working
hi.. I would like to know what u did for your upper speaker since I'm facing the same problem and some told me that the device should be opened and the upper speaker should be replaced by a new one , ( I cant return the phone )
alidgh said:
hi.. I would like to know what u did for your upper speaker since I'm facing the same problem and some told me that the device should be opened and the upper speaker should be replaced by a new one , ( I cant return the phone )
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Click to collapse
I had to return it and I got it back fixed...Doesn't sound good for your situation.
I really do love the 6P. Next time I will only be buying through Google though.
Top speaker not working
Hi. I'm having the exact same issue. I purchased a replacement speaker but didnt worked either. I can't return the phone and also I like it better than anything in the market. Any workaround on this please?
Hello,
When I make a call, in 50% of the time, the person I call cannot hear me. It is very frustrating because... the Axon 7 is a phone.
I am A2017G 100% stock on official 7.1.1 and I made a factory reset after I installed 7.1.1.
I remember some messages about this problem in another thread but I think a specific threat has to be made because the problem was NOT SOLVED in 7.1.1.
How do you people live with this? Did anyone find a solution?
Envoyé de mon ZTE A2017G en utilisant Tapatalk
A2017G and I have this trouble too. My temporary solution is to turn of and of loudspeaker - as for now after that microphone works. I dunno why that issue occured in my phone after upgrading to 7.1.1. I do not have that trouble in 7.0.0 (I'm stock, locked bootloader).
While this may sound stupid and condescending, it's not meant to be. I used to face the same issue when I used the phone. Initially thought that it was a problem with microphone, but it was also a bit weird cos it only happened when the phone was in my right hand. That's when i realized that the microphone is placed at the bottom right corner. When I held the phone in my right hand my little finger would cover the microphone and the person at the other end couldn't hear me. Changed my grip and haven't had any problems anymore.
crazedgod said:
While this may sound stupid and condescending, it's not meant to be. I used to face the same issue when I used the phone. Initially thought that it was a problem with microphone, but it was also a bit weird cos it only happened when the phone was in my right hand. That's when i realized that the microphone is placed at the bottom right corner. When I held the phone in my right hand my little finger would cover the microphone and the person at the other end couldn't hear me. Changed my grip and haven't had any problems anymore.
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Need to check that - may we just keep covering mic with finger lol
Definitely not a finger! I am on standard 7.1.1 software and people do not hear me. People from Reddit.com have suggested installing Google Dialer and contacts but that unfortunately did not help. Any suggestions for now? Do we have to wait a month for updates?
This issue just happened to me for the first time. 3 attempts to call failed. The person could not hear me. A reboot fixed it.
Hope a solution is found.
I'm on stock, unlocked and not rooted, 7.1.1.
I confirm Little Finger has nothing to do with my problem. It is just a phone that can not make a decent call. Google Dialer did not help neither.
Indeed, a "fix" is to quickly activate loudspeaker then come back to normal... But the person you call already had time to say "Allo? Allo ?" à few times and be upset about it... Not professional AT ALL... I remember I bought... a phone.
Envoyé de mon ZTE A2017G en utilisant Tapatalk
Any one knows if there is a fix for this already?
I do not have that trouble on B2 7.1.1 update anymore.
I have the same problem on the U version of this phone and I have the latest software as of August 2017.
I used to have the same problem. I turned off VoLTE Voice calling and the problem went away.
Sent from my ZTE A2017U using Tapatalk
Hey everyone, hope all is well.
I found a fix for my axon. If you don't want to read my trial and errors and just want the fix, scroll to the bottom. Sounds like you guys have an issue where turning speaker on and off fixes it, so this might not be the fix for your issue, but, I thought it was worth a try since it's basically free.
I bought an axon 7 off eBay. From day 1 people were saying they couldn't hear me very well. I thought it was cell service.
It seemed to slowly got worse.
It got to the point where people couldn't hear me at all.
I downloaded an app to locate cell towers and service range. Service didn't seem too bad...
Found forums like this one, tried talking on speakerphone. It worked, but people said it was still hard to hear me, cutting in and out, etc. Turned off mic access for ok Google and eventually EVERYTHING else.
Deleted apps even... No fix.
Eventually went to a place I knew had good cell service, called someone, and they couldn't hear me at all! Def not mic access, def not service...
Axons warranty doesn't work for resold phones... The speakers and Dolby..I didn't want to go back to a Samsung or whatever..
That's when I started looking for hardware fixes.
I decided to do a Google search one last time before starting down that road, but looked at videos this time.
And I found a fix!!!!!!
youtu.be/KNGMM-H0oxc
So simple. Take a needle to the tiny mic holes. Mine was so clogged, the junk in it actually looked like the hole until the needle disappeared into it like a toothpick into a brownie hah.
Crystal clear on calls now.
So going back to the forums I read before and posting my fix. Hopefully it helps others.
So happy!
Mhcapa55 said:
Hey everyone, hope all is well.
I found a fix for my axon. If you don't want to read my trial and errors and just want the fix, scroll to the bottom. Sounds like you guys have an issue where turning speaker on and off fixes it, so this might not be the fix for your issue, but, I thought it was worth a try since it's basically free.
I bought an axon 7 off eBay. From day 1 people were saying they couldn't hear me very well. I thought it was cell service.
It seemed to slowly got worse.
It got to the point where people couldn't hear me at all.
I downloaded an app to locate cell towers and service range. Service didn't seem too bad...
Found forums like this one, tried talking on speakerphone. It worked, but people said it was still hard to hear me, cutting in and out, etc. Turned off mic access for ok Google and eventually EVERYTHING else.
Deleted apps even... No fix.
Eventually went to a place I knew had good cell service, called someone, and they couldn't hear me at all! Def not mic access, def not service...
Axons warranty doesn't work for resold phones... The speakers and Dolby..I didn't want to go back to a Samsung or whatever..
That's when I started looking for hardware fixes.
I decided to do a Google search one last time before starting down that road, but looked at videos this time.
And I found a fix!!!!!!
youtu.be/KNGMM-H0oxc
So simple. Take a needle to the tiny mic holes. Mine was so clogged, the junk in it actually looked like the hole until the needle disappeared into it like a toothpick into a brownie hah.
Crystal clear on calls now.
So going back to the forums I read before and posting my fix. Hopefully it helps others.
So happy!
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Click to collapse
Don't think its the solution to the muted call bugg. It's in every rom..the only thing that's helping us to go back to stock.
Don' think going back to stock helps either. I'm on Nougat 7.1.2 and it's happened 5 times now in 2 days for me. Nothing fixes it except a reboot. I've only had this phone for 6 days as well brand new.
For those with an older phone or one that does this all the time and reboot doesn't temporarily help, make sure the mic hole is not blocked with pocket lint or something.
fab4272 said:
Don' think going back to stock helps either. I'm on Nougat 7.1.2 and it's happened 5 times now in 2 days for me. Nothing fixes it except a reboot. I've only had this phone for 6 days as well brand new.
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Click to collapse
If u flash slim2 based on stock u don't going to have the bugg.. The muted call bugg is in every custom rom and clearly it's impossible to fix that unfortunately.
So flash the slim rom and u are good to 2 go.
Wasn't this issue fixable by disabling the "okay Google everywhere" feature? I know it's claimed as just a workaround.
TheMagicianThing said:
Wasn't this issue fixable by disabling the "okay Google everywhere" feature? I know it's claimed as just a workaround.
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Click to collapse
Nope, I use LOS with no GAPPS and I experience the bug.
Has anyone ever fixed a speakergate v20 without sending it back to LG?
Exactly wtf is 'speakergate'
The problem with the V20 where the speaker was crackling and distorted and eventually blew out. I see a bunch of folks when the phone first came out that exchanged them under warranty. I know there was a firmware update for it, but not sure if there is a way to resolve the issue without sending the phone to LG.
I'm here right now for the same issue. I've tried rooting and flashing roms and no fix. SO I assumed it was a bad speaker and swapped them out. That also didn't fix the problem. I believe the device is defected and trying to figure out what to do in terms of replacing it.
I was looking into it because I purchased a V20 on eBay that was listed as flawless condition but suffered from the speaker problem. My research lead me to return it to the buyer as the only examples I could find of people fixing it was when they returned it to their carrier or LG for repair. There is a possibility that a logic board swap could fix it, but that's a $100+ part. If you go down this route because you have no other options, I would get a commitment from the seller that they will accept a return if the speaker issue returns and plan to have a working speaker to swap in as well.
Some additional information: Both of the phones I had were marked as hardware version 1.0. I believe that one of the firmware updates would stop the issue from happening, but it could not fix the phone once the problem started appearing. If you do get things working, please make sure that you're on the newest firmware version as soon as possible (for Verizon it's 17a currently, November 2017).