Related
Hi I rooted my DZ about a week ago and installed CyanogenMod 7.0.3. It has worked perfect and I've been very pleased with it.
Last night I set the alarmclock for the morning, set the phone to charge and went to bed.
I then woke up 3 hrs late and discovered that my phone was turned off ?! I can't turn it on and nothing happens when I set it to charge.
My hopes are that its just the battery that's collapsed but what do you guys say ?
hoping the best for you but here's what happened to me:
Out of the blue my Desire Z stopped working: one moment everything is fine and then all of a sudden when i tried to turn the screen on nothing happened. well i didn't expect anything worse than having to take out the battery and reboot, but when i did just that only the home, menu, back and search button went on but not the screen...end of the story, i had to send it to the customer service wait for about 3 weeks (customer service in germany is rather poor because it is outsourced to another company) and get a mainboard replacement.
Maybe in your case it's just a dead battery, take it to the next electronics store and have them check if another battery fixes your problem...Good Luck!
Silly question but you have done a battery pull?
s0undless said:
hoping the best for you but here's what happened to me:
Out of the blue my Desire Z stopped working: one moment everything is fine and then all of a sudden when i tried to turn the screen on nothing happened. well i didn't expect anything worse than having to take out the battery and reboot, but when i did just that only the home, menu, back and search button went on but not the screen...end of the story, i had to send it to the customer service wait for about 3 weeks (customer service in germany is rather poor because it is outsourced to another company) and get a mainboard replacement.
Maybe in your case it's just a dead battery, take it to the next electronics store and have them check if another battery fixes your problem...Good Luck!
Click to expand...
Click to collapse
I'll go to my nearest 3 store next week to see if a battery swap will do it. I'm just afraid that it's the whole rooting thing that has caused it and that the warranty wont cover it :/
bombadier said:
Silly question but you have done a battery pull?
Click to expand...
Click to collapse
Yeah, several times
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!
They sucks on customer service.
They just changed the software nothing else. No new cpu
Click to expand...
Click to collapse
you mean they should have changed phone's CPU for you ?
BruintjeDeBart said:
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!
Click to expand...
Click to collapse
You had me at reddit, post teh OP forum & reddit links to this post here.
A little sadness for your story, on the other side when I had a problem on my OPX, the front speaker was broken, they picked up my phone and in 7 working days it came back perfect!!
So I don't know.. maybe you can ask the costumer service for a replacement?
Anyway in my case they were really gently with me, hope for you too!
Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..
XqepX said:
Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..
Click to expand...
Click to collapse
Something has to change, there customer service and repair service is garbage
BruintjeDeBart said:
Something has to change, there customer service and repair service is garbage
Click to expand...
Click to collapse
I agree that OnePlus support is horrendous.
We have the following issue:
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesnt work every time. My LG G4 is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isnt signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
I've exported various catlogs/modem logs and they have absolutely no interest in assisting.
Community Build 1 it worked flawlessly, but Community Build 2 its not working again. Their recommended fix is to use the Community Build 1 for the forseable...
Can see this phone will be getting sold and replaced with something else.
Little Update to my problem:
I made some tests today, my charging problem still exists. It only charges in a specific position.. I guess I have to fix it on my own :/
Gesendet von iPhone mit Tapatalk
Hello everyone,
I've got a huge problem with my s7 edge. It started betweend first and second week of usage of my s7 edge, phone got totally freezed and only volume down + power could do something with my phone. After few weeks later, freezes were very annoying, very often (2-10 times per day) and it took longer to reboot my phone. I decided to download oficcial unbranded software from sammobile, I've flashed my phone with 5 files using odin and do full wipe. When my phone booted it was ok for maybe 2 hours and again, freeze! Ok, so press volume down + power... It boots! But after few hours later, (phone was 80%+ battery) I tried to check recent notifications, took my phone, pressed power button... and nothing happens. Trying to hold volume down + power for longer than 10s and also nothing happens. Phone is not charging and when connected to computer, I can hear a sound that something is connected, but windows says that my device is not working properly. When holding volume down + power, I can hear again sound of disconnecting and connecting device again. It's now almost 24hrs from this freeze. Phone is completely dead. After I got up from bed, pressed volume down + power again and I saw GALAXY S7 edge on my screen, but again, freeze and nothing happens for maybe 10 minutes, so again, volume down + power and phone is dead again. Nothing happens...
If you experienced simillar problem or have any solutions, please help!
Cheers!
Serpine said:
Hello everyone,
I've got a huge problem with my s7 edge. It started betweend first and second week of usage of my s7 edge, phone got totally freezed and only volume down + power could do something with my phone. After few weeks later, freezes were very annoying, very often (2-10 times per day) and it took longer to reboot my phone. I decided to download oficcial unbranded software from sammobile, I've flashed my phone with 5 files using odin and do full wipe. When my phone booted it was ok for maybe 2 hours and again, freeze! Ok, so press volume down + power... It boots! But after few hours later, (phone was 80%+ battery) I tried to check recent notifications, took my phone, pressed power button... and nothing happens. Trying to hold volume down + power for longer than 10s and also nothing happens. Phone is not charging and when connected to computer, I can hear a sound that something is connected, but windows says that my device is not working properly. When holding volume down + power, I can hear again sound of disconnecting and connecting device again. It's now almost 24hrs from this freeze. Phone is completely dead. After I got up from bed, pressed volume down + power again and I saw GALAXY S7 edge on my screen, but again, freeze and nothing happens for maybe 10 minutes, so again, volume down + power and phone is dead again. Nothing happens...
If you experienced simillar problem or have any solutions, please help!
Cheers!
Click to expand...
Click to collapse
Since flashing a new software didn't help then it is definitely a hardware problem. If it is a defective unit then it should be repaired or replaced for free by the repair shop, assuming you haven't rooted your phone.
I haven't rooted my device, only flashed with latest official not branded samsung rom. I left it to my carrier on warrianty, waiting for response. Up to 2 weeks...
Serpine said:
I haven't rooted my device, only flashed with latest official not branded samsung rom. I left it to my carrier on warrianty, waiting for response. Up to 2 weeks...
Click to expand...
Click to collapse
Had that problem with my Note 4 bro. It was a broken EMMC memory chip and Samsung should repair it by swaping the motherbord under warranty. If you Rooted it or tripped knox, like i did, than you have a problem coz they will ask you to pay for the repairs. If that happenes remind them this.. I wish i knew this before i sold my note 4 for scrap.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:fr:HTML
Good luck.
Time for small update,
thanks for links TheOne741. Cellular operator had sent my phone to authorised service, but they offered somethink like 70USD (different currencies) for repair, when new mainboard for S7 Edge is around 400$! I declined their proposal and now my phone is in other service, I want them to replace it by new one, still waiting! Hope for quick response from this second service point.
I had a Galaxy i5700 a lot time ago and I managed to install android into de SD and the simptoms u are describing are the same that happened to me when the SD had bad sectors before completely dying...
I tried removing sd card and sim card too, nothing changes.
TheOne741 said:
Had that problem with my Note 4 bro. It was a broken EMMC memory chip and Samsung should repair it by swaping the motherbord under warranty. If you Rooted it or tripped knox, like i did, than you have a problem coz they will ask you to pay for the repairs. If that happenes remind them this.. I wish i knew this before i sold my note 4 for scrap.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:fr:HTML
Good luck.
Click to expand...
Click to collapse
Samsung ditched eMMC and went to UFS. while it may be a memory issue, its not eMMC.
Don't pay anything for Your phone. I've had one really sh***y service that told me the sim card slot is broken (on a device that I didn't even know that it has a sim card slot/tablet) and now I have to pay 100% same amount of money as the value of my whole tablet. That device wasn't even rooted. Nothing. I even had a sh***y insurance that didn't help me either. So I was left there with a choice of paying (device was around 100 usd) 100 usd(for a sim card slot repair that I don't even have idea if it exists, I've had phones with broken sim card slots and they were working fine) or just buy a new one. So I decided to call a "shopping lawyer"(I just payed for the call) I've no idea how to properly say that in english, sorry guys. And then the lawyer told me that I need to say that if they will not fix it on warranty then I'll go to court. Week later I got a letter that my device will be repaired as soon as they can do it, and that they are really sorry. After 14 days I got my tablet back, fully working.. well. They scratched the screen a lot so I just sold it later. Kinda sad with the scratches cause it was a really great GPS. 7 inches.. big screen.
So in conclusion.
Don't pay anything. Just use the warranty. Even if the device was rooted You have a full right to a warranty repair. And since You didn't root Your device then You're fine. It's a hardware defect and they have to pay for it and fix it.
Yup, I did not send my phone on warranty but on suretyship because my phone was only around month old! And it is obviously hardware problem, but first service tried to scam me. I have been reading tons of articles about scratching screens, breaking plastic frames, resending "repaired" laptops without few parts or even charger from very first service that my phone was sent to. And for that I took my phone away from them in a blink of an eye. Now I'm just waiting for expertise or replacement from other service.
I'm having a similar issue... hope somebody has an answer
Quick update after 40 days without phone. Motherboard is replaced. Not a whole device....
Now I want a IP68 standard confirmation. Authorised service doesn't want to give me any kind of document that confirms dust and waterproof (it should mean that my phone is assembled correctly!)
I won't sign any document that I received my phone without this.
What should I do? Where I can get any document about IP68 confirmation? Should I send my phone to another service just to confirm IP68 standard?
Once ur phone has been opened the ip68 cannot be restored unless Samsung is doing the seal.
Trimis de pe al meu SM-N9005 folosind Tapatalk
I received my phone with confirmation of all norms and standards that producent delivers. It doesn't have any signs of disassembling. Like new one. 37 days of usage and 40 days of servicing. Nice ratio
Thanks for help and information!
So, I have a Canadian Bell Xperia Z5 and its usually one of the last phones to get the newest updates from Sony. So I used flashtool and had it running the Russian firmware for months. When I got the newest 32.2.A.5.11 update, my fingerprint started coming up with the not available error about half the time. I found a reboot would let it work again for a while. Until I rebooted one time and it all signs of the fingerprint reader disappeared. Not even listed under security in settings. So, I factory reset, still no. Flashed back to Bell's 32.2.A.0.305. Still no fingerprint reader. So, I call Sony Mobile Canada. I explain what happened, leaving out my flashtool use and just told them I tried re-flashing with the Sony software and tried a factory reset. He put me on hold for about 10 minutes and came back and told me my warranty was void because I was using a Russian firmware. The Bell version of this phone does not allow bootloader unlock. How would installing factory Sony software break my phone, even if it is from a different country. Nothing he could do.
If anyone has any experience with getting something like this covered, please let me know how and if possible who took care of it. I'm ready to throw this phone in the garbage and call Sony out on any social media platform I can find. Any help/ideas would be appreciated.
I would call again, flashing new firmware from sony shouldnt void your warranty, except maybe for your region. do you have warranty paper? check what is says there what could void warranty.
if you bought from your carrier Z5 i would sent to them the device and let them sent to sony.
i had problem with power button with my z5, it becomes unusable recently so i went to my carrier and give them my phone for repair. they told me the problem is fixed so i just have to pick it up later today.
good luck.
Tapatalk
Hey guys,
I bought my LeEco Le1s Eco (X509) in May last year (2016) and it was working fine for me except the battery woes. I had already rooted and installed a custom ROM (LOS13) on my phone and it worked like a charm. But yesterday my phone suddenly stopped charging itself up. The USB Type C jack of my charger heats up but the charge itself doesn't go up above 6% mark.
So today I decided to visit the authorized service center. I live in a humble city of Ranchi, JH. According to a pdf document Ranchi has 3 service centers in all. But when I went to the centers they told me that they have stopped accepting phones for repair now and didn't even guide me on what to do next.
Then I went to a local repair shop and he told me that its a hardware problem but then he made me aware about how its risky for him to just open the device as it opens up by the screen and it may crack. So I decided not to repair it from him.
Finally, I am stuck with a bricked cyber junk and can't do anything about it as the Toll free number of LeEco is also not responding. The forum website is down and their twitter handle @leecoindia is also not active.
Can anyone give me some insights?
Thanking this community,
Abhishek
Unfortunately Yes
same reply from me Unfortunately left the whole users in insane risk and most of them are i think rooted (due to Bad RAM management) and would not be probably wanting a bricked phone....we all have to be careful otherwise RIP leeco ..... i was also stuck and really no solution each and every site is down and no stores left