NEED HELP REGARDING Samsung Note 4 ISSUES AFTER INSTALLING AN OFFICiAL UPDATE!! - Galaxy Note 4 Q&A, Help & Troubleshooting

Yesterday i installed a new Samsung Official Update on my GALAXY NOTE 4(SM-N910g) and after installing it,i was facing with certain issues like my phone is crashing while trying to make calls or while trying to receive calls,Volume is not working though vibration mode is working fine,Music player and video player are crashing with the message " can't play this audio/video format", not being able to play online videos like in Youtube,Video recording isn't working and redirecting to camera mode with the message "recording failed" etc.Everything else is working fine like the sensors,touch response,third-party apps like whatsapp,camera etc.Now the thing is,i took it to a Samsung's authorised service centre and after inspecting the phone from the outside they told me that there is a problem in the motherboard and i need to replace it with a new one.So,upon hearing this i took back my phone and came hope as i have a doubt on whether this really is a Motherboard Issue.I'm not a developer so have got no idea about what kind of problem i'm actually facing and how to solve it.Furthermore,do i really need to replace the motherboard due to such issues? So,a bit of help will be highly appreciated!!

Did you try doing a full factory reset yet?

Rohit151993 said:
Yesterday i installed a new Samsung Official Update on my GALAXY NOTE 4(SM-N910g) and after installing it,i was facing with certain issues like my phone is crashing while trying to make calls or while trying to receive calls,Volume is not working though vibration mode is working fine,Music player and video player are crashing with the message " can't play this audio/video format", not being able to play online videos like in Youtube,Video recording isn't working and redirecting to camera mode with the message "recording failed" etc.Everything else is working fine like the sensors,touch response,third-party apps like whatsapp,camera etc.Now the thing is,i took it to a Samsung's authorised service centre and after inspecting the phone from the outside they told me that there is a problem in the motherboard and i need to replace it with a new one.So,upon hearing this i took back my phone and came hope as i have a doubt on whether this really is a Motherboard Issue.I'm not a developer so have got no idea about what kind of problem i'm actually facing and how to solve it.Furthermore,do i really need to replace the motherboard due to such issues? So,a bit of help will be highly appreciated!!
Click to expand...
Click to collapse
Yes just go to recovery and do wipe cache & factory reset

Kinsman-UK said:
Did you try doing a full factory reset yet?
Click to expand...
Click to collapse
Yeah,I have already tried master reset and wiping out the cache partition,but still the problem persists..

Trex888 said:
Yes just go to recovery and do wipe cache & factory reset
Click to expand...
Click to collapse
I have already tried it out but still no luck..:/ I'm thinking of downgrading the firmware.So,will that be of any help? Apart from that,is this really a motherboard issue? As the other functionalities are working fine..

Download this repair firmware and flash with odin and do factory reset after flash fi
Rohit151993 said:
I have already tried it out but still no luck..:/ I'm thinking of downgrading the firmware.So,will that be of any help? Apart from that,is this really a motherboard issue? As the other functionalities are working fine..
Click to expand...
Click to collapse
https://www.androidfilehost.com/?fid=24411628330025773

Trex888 said:
https://www.androidfilehost.com/?fid=24411628330025773
Click to expand...
Click to collapse
Thanks for the reply.Could you please provide me with a link which can actually guide me on how to flash the firmware as i'm completely new to all these things..

Rohit151993 said:
Thanks for the reply.Could you please provide me with a link which can actually guide me on how to flash the firmware as i'm completely new to all these things..
Click to expand...
Click to collapse
Links below will guide you how to do it
http://updato.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin
Watch video
https://youtu.be/1_CuzZlzt3k

Trex888 said:
Links below will guide you how to do it
http://updato.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin
Watch video
https://youtu.be/1_CuzZlzt3k
Click to expand...
Click to collapse
Thanks a lot!! I'll try it and let you know if it works..

Related

Mobile Date doesn't work when the screen is off in galaxy note 3

Hello everyone ,
i have been facing this issue since i updated my galaxy note 3 to kitkat 4.4 where it seems that my Mobile Data stops working whenever i turn off the screen when is irritating because i don't know if i received an email or any messages and thats important for me
so when i ever i turn the screen on i have to switch off the mobile data and back on to be able to receive everything has been sent for me while the screen is off
please i need help and thanx in addvance
jafarmd said:
Hello everyone ,
i have been facing this issue since i updated my galaxy note 3 to kitkat 4.4 where it seems that my Mobile Data stops working whenever i turn off the screen when is irritating because i don't know if i received an email or any messages and thats important for me
so when i ever i turn the screen on i have to switch off the mobile data and back on to be able to receive everything has been sent for me while the screen is off
please i need help and thanx in addvance
Click to expand...
Click to collapse
Hi, maybe senior members will help you if you give more info.
Are you running stock or custom Rom? Build number?. How did you upgrade from 4.3 to 4.4? Flashing with ODIN? OTA? KIES?
:fingers-crossed:
Quack2 said:
Hi, maybe senior members will help you if you give more info.
Are you running stock or custom Rom? Build number?. How did you upgrade from 4.3 to 4.4? Flashing with ODIN? OTA? KIES?
:fingers-crossed:
Click to expand...
Click to collapse
im running with a stock ROM and the build number is N9005XXUENB3 which i have updated via flashing with ODIN
thanx for making things more clear to me buddy this is the first time for me to post here and i hope this is the best place to find a solution for this
jafarmd said:
im running with a stock ROM and the build number is N9005XXUENB3 which i have updated via flashing with ODIN
thanx for making things more clear to me buddy this is the first time for me to post here and i hope this is the best place to find a solution for this
Click to expand...
Click to collapse
I believe you installed an application that monitors your data usage. Have you installed something like a battery saver?
I know one case where JuiceDefender turns off your mobile data when you power off your device screen, and refreshes every XXX interval to check for new notifications.
If you don't know, I suggest doing a full factory reset in the Settings application (THIS WILL CAUSE YOU TO LOSE ALL DATA)
nicholaschum said:
I believe you installed an application that monitors your data usage. Have you installed something like a battery saver?
I know one case where JuiceDefender turns off your mobile data when you power off your device screen, and refreshes every XXX interval to check for new notifications.
If you don't know, I suggest doing a full factory reset in the Settings application (THIS WILL CAUSE YOU TO LOSE ALL DATA)
Click to expand...
Click to collapse
Well I haven't used any such of applications and I have done a factory reset about 3 days ago to see if the problem gets fixed but nothing changed and I got desspred from looking for a solution
jafarmd said:
Well I haven't used any such of applications and I have done a factory reset about 3 days ago to see if the problem gets fixed but nothing changed and I got desspred from looking for a solution
Click to expand...
Click to collapse
So anyone can help with this ?
jafarmd said:
So anyone can help with this ?
Click to expand...
Click to collapse
I think you might as well do a reflash of stock ROM. If this fails, then something is wrong with your phone.

[Q] i9505 Almost Dead

Hi all
I bought a new samsung S4 i9505 ---without guaranty---
2 days ago the device started restarting and the sound goes dead and there can't be anything to make the device produce any sound neither from the front speaker nor from the main speaker nor even the headphones !!
I did a hard reset and voila -or i thought so- the device finally worked fine completely , until after about an hour when it started freaking out and not responding and the sound went dead again , restarting the device only sent it to a boot loop !
Finally today i installed a complete system using ODIN and it worked fine again for only an hour and then it went to the boot loop
I plugged the phone to the charger and powered it on and it worked smoothly but with no sound at all again :X
So can any guy help me sort this problem out please
Thanks in advance
you mean you bought a used samsung s4 with no warranty? and this is a wrong thread. it should be moved to q&a forum
No , it is new just without warranty
ryanperez said:
you mean you bought a used samsung s4 with no warranty? and this is a wrong thread. it should be moved to q&a forum
Click to expand...
Click to collapse
raoufn1984 said:
No , it is new just without warranty
Click to expand...
Click to collapse
Stores usually offer warranty.
So there's something odd at the middle.
Maybe you bought it from some dealer on the street..and those usually never sell you anything good.
Well the store did give me a warranty but only for software issues , and he said this must be a hardware issue.
So is this true ?
GDReaper said:
Stores usually offer warranty.
So there's something odd at the middle.
Maybe you bought it from some dealer on the street..and those usually never sell you anything good.
Click to expand...
Click to collapse
raoufn1984 said:
Well the store did give me a warranty but only for software issues , and he said this must be a hardware issue.
So is this true ?
Click to expand...
Click to collapse
When did you buy it actually buy it?
I am in turkey , and i bought it from a small mobile shop
Anyway , is there a way to fix it ?
GDReaper said:
When did you buy it actually buy it?
Click to expand...
Click to collapse
flash with odin using pit file
raoufn1984 said:
I am in turkey , and i bought it from a small mobile shop
Anyway , is there a way to fix it ?
Click to expand...
Click to collapse
I asked WHEN, not WHERE.
When is time related. Where is location related.
Also, warranties usually are all-rounders. Meaning they offer service to software and hardware related issues.
So why did they offer only software?
Anyway. If it is hardware related then there is nothing you can do, except to change the parts.
LOL
My bad , i read it like where , and was like what difference does it make where i got it , my mistake
anyway as i said it is not a big firm or anything like that is just a small shop only providing software warranties
and as i said in the first post i got it about a month ago
i will try flashing with pit file
thanks for the advice
GDReaper said:
I asked WHEN, not WHERE.
When is time related. Where is location related.
Also, warranties usually are all-rounders. Meaning they offer service to software and hardware related issues.
So why did they offer only software?
Anyway. If it is hardware related then there is nothing you can do, except to change the parts.
Click to expand...
Click to collapse
raoufn1984 said:
LOL
My bad , i read it like where , and was like what difference does it make where i got it , my mistake
anyway as i said it is not a big firm or anything like that is just a small shop only providing software warranties
and as i said in the first post i got it about a month ago
i will try flashing with pit file
thanks for the advice
Click to expand...
Click to collapse
Didn't see that info
Anyway. What I am trying to say is that maybe they knew about the phone having issues and that's why they offered only software warranty (A bit paranoic, I know)
once the phone boots up try dialing *#0*# and let us know how that goes. This MAY be a kernel issue. happens when they probably have given you an S4 with a different model number, with a different firmware flashed. (sometimes i9505 vs. i9515 due to different chips) What is the model number shown in the download mode? i9505? And Knox Status?
The service tests all OK except both speaker tests
The download mode shows i9505
i don't know what this Knox is
TheAwesomeBit said:
once the phone boots up try dialing *#0*# and let us know how that goes. This MAY be a kernel issue. happens when they probably have given you an S4 with a different model number, with a different firmware flashed. (sometimes i9505 vs. i9515 due to different chips) What is the model number shown in the download mode? i9505? And Knox Status?
Click to expand...
Click to collapse
raoufn1984 said:
The service tests all OK except both speaker tests
The download mode shows i9505
i don't know what this Knox is
Click to expand...
Click to collapse
So your bootloader doesnt say anything about knox? What version of android are you running?
KNOX cernerl lock : 0x0
KNOX warranty void: 0x1
i was on latest jellybean , tried flashing it with odin and the problem didn't go away
tried lollipop and it is just the same
when i turn the phone on it gives the booting sound hangs about a min or tow boots up , sometimes doesn't even complete booting, sometimes the sound stays functional for a few mins then stops sometimes it instantly after the boot stops
could it be some minor issue like battery malfunction maybe ?
or is it a big issue ?
i don't want to take it to samsung and pay the fix if i can fix it my self because i am not good at turkish and they speak so little english that i will not be able to make them understand the problem
TheAwesomeBit said:
So your bootloader doesnt say anything about knox? What version of android are you running?
Click to expand...
Click to collapse
raoufn1984 said:
KNOX cernerl lock : 0x0
KNOX warranty void: 0x1
i was on latest jellybean , tried flashing it with odin and the problem didn't go away
tried lollipop and it is just the same
when i turn the phone on it gives the booting sound hangs about a min or tow boots up , sometimes doesn't even complete booting, sometimes the sound stays functional for a few mins then stops sometimes it instantly after the boot stops
could it be some minor issue like battery malfunction maybe ?
or is it a big issue ?
i don't want to take it to samsung and pay the fix if i can fix it my self because i am not good at turkish and they speak so little english that i will not be able to make them understand the problem
Click to expand...
Click to collapse
did u try wiping and flashing a custom rom?
No , only using odin with original firmwares
TheAwesomeBit said:
did u try wiping and flashing a custom rom?
Click to expand...
Click to collapse
raoufn1984 said:
No , only using odin with original firmwares
Click to expand...
Click to collapse
try installing a custom rom. be sure to wipe and reset.
just tried a custom rom and had the same issue
TheAwesomeBit said:
try installing a custom rom. be sure to wipe and reset.
Click to expand...
Click to collapse
raoufn1984 said:
just tried a custom rom and had the same issue
Click to expand...
Click to collapse
oh, then i have no idea bro. visit a service centre, and dont explain them much, just ask them to check the speaker. make sure to go with a stock rom

N-910C Camera Failed - Even HW replacement doesnt solve!

Hi All,
Im posting this thread after review all others.
I have the phone for almost an year and everything was working fine.
Suddenly the Camera stopped working.
The problem is only in the rear camera. Front camera is working.
Wipe data / Factory reset from setting or Pwr+Home+Vol up doesnt help.
Also i even went to a phone shop and tried to replace the camera. After 3 different cameras the tech told me he dont know what to do and think need motherboard replacement. Another thing is the flash that i tought might stopped working but it is still functioning properly.
Need your wise help guys! Appriciate every comment or suggestion!
Thanks,
Eyal.
Have you tried reflashing the stock ROM back onto your device? There is a chance that the drivers for your main camera maybe corrupted or have been deleted. If that doesn't work then you are going to need a replacement motherboard.
DarkGuyver said:
Have you tried reflashing the stock ROM back onto your device? There is a chance that the drivers for your main camera maybe corrupted or have been deleted. If that doesn't work then you are going to need a replacement motherboard.
Click to expand...
Click to collapse
Thank you for taking time looking amd replying.Thats an intresting option. I didnt tried that.
However i also didnt found a root method for the N-910C. I would need to replace the kernel with a different one and i cannot find a suitable Kernel.
Let me explore this option and lets see.
If you have any direction on the rooting part it would be great.
Thanks,
Eyal.
Ummm, if you have no experience in rooting your device I would strongly recommend you avoid doing that as you can easily brick your device. I'd highly recommend you reflashing the stock ROM back onto your device to see if that will fix your problem. Otherwise you will need to replace the motherboard.
DarkGuyver said:
Ummm, if you have no experience in rooting your device I would strongly recommend you avoid doing that as you can easily brick your device. I'd highly recommend you reflashing the stock ROM back onto your device to see if that will fix your problem. Otherwise you will need to replace the motherboard.
Click to expand...
Click to collapse
Thanks man, ive rooted many devices i had in the past, the New ones dont need that as everything is quite good out of the box.
the problem is to find a kernel matching the 'C' version. all the rest is easy.
let me look into it.
djshubi said:
Hi All,
Im posting this thread after review all others.
I have the phone for almost an year and everything was working fine.
Suddenly the Camera stopped working.
The problem is only in the rear camera. Front camera is working.
Wipe data / Factory reset from setting or Pwr+Home+Vol up doesnt help.
Also i even went to a phone shop and tried to replace the camera. After 3 different cameras the tech told me he dont know what to do and think need motherboard replacement. Another thing is the flash that i tought might stopped working but it is still functioning properly.
Need your wise help guys! Appriciate every comment or suggestion!
Thanks,
Eyal.
Click to expand...
Click to collapse
Its a N-910C it still has warranty for a few months as each samsung phone comes with 24months. How could the Samsung Tech not replace or fix the camera under warranty?
Also why did they try 3 different types, you would have though after the first they would stop if they matched up the model number of the parts etc before even opening the phone.
djshubi said:
Thanks man, ive rooted many devices i had in the past, the New ones dont need that as everything is quite good out of the box.
the problem is to find a kernel matching the 'C' version. all the rest is easy.
let me look into it.
Click to expand...
Click to collapse
You would be better off just reflashing the stock ROM back onto your device rather than go hunting for the individual kernel. As the original firmware file probably has that within it.
A|ex said:
Its a N-910C it still has warranty for a few months as each samsung phone comes with 24months. How could the Samsung Tech not replace or fix the camera under warranty?
Also why did they try 3 different types, you would have though after the first they would stop if they matched up the model number of the parts etc before even opening the phone.
Click to expand...
Click to collapse
Thanks for your reply, im living in thailand and bought the phone in non samsung shop, so i have to go to this places where they almost know what they do , but frenkly they are pro's, for some reason it didnt work so they tried 3 cameerras , this is how it is here
DarkGuyver said:
You would be better off just reflashing the stock ROM back onto your device rather than go hunting for the individual kernel. As the original firmware file probably has that within it.
Click to expand...
Click to collapse
What do you mean?
Can i reflesh an unrooted phone?
in order to root i need to replace the Kernel as this is 5.1.1 (as far i understood have some lock mechanism from rooting)
if you know somehing else it would have alot.
Thanks,
Eyal.
djshubi said:
What do you mean?
Can i reflesh an unrooted phone?
in order to root i need to replace the Kernel as this is 5.1.1 (as far i understood have some lock mechanism from rooting)
if you know somehing else it would have alot.
Thanks,
Eyal.
Click to expand...
Click to collapse
From what I understand you should be able to reflash the stock Samsung ROM back onto your device. This will remove the root functions and restore your device back to when it left the factory.
DarkGuyver said:
From what I understand you should be able to reflash the stock Samsung ROM back onto your device. This will remove the root functions and restore your device back to when it left the factory.
Click to expand...
Click to collapse
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
djshubi said:
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
Click to expand...
Click to collapse
No, you shouldn't have to root your device in order to reflash the stock ROM back onto it. Just download the stock ROM from Sammobile and use Odin to flash it back onto your device. It's as simple as that. But you will loose the root features after you do this.
djshubi said:
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
Click to expand...
Click to collapse
Flash the latest stock ROM for your model with Odin. Root is NOT required for STOCK ROM.
djshubi said:
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
Click to expand...
Click to collapse
Got to sammobile.com, create an account, it's free. Download stock firmware for you device.
Google search flash firmware with ODIN, you'll get a many web pages with instructions and there's a youtube video also.
https://www.google.com/search?espv=....0..0.0....0...1c..64.serp..0.0.0.cyqn6CcxG_E
DarkGuyver said:
From what I understand you should be able to reflash the stock Samsung ROM back onto your device. This will remove the root functions and restore your device back to when it left the factory.
Click to expand...
Click to collapse
Hi Guys,
Thank you for your responses, i have tried with Odin and downloaded the correct firmware from Sammobile (by verifying *#1234#) and after Odin pass successfully the device was not able to boot from the new firmware. so it rebooted again and returned to the former status (with all the apps and everything i currently still have ) means in other words Odin failed or i did something wrong.
i will keep trying. and update you.
Thanks,
Eyal.
dicksteele said:
Got to sammobile.com, create an account, it's free. Download stock firmware for you device.
Google search flash firmware with ODIN, you'll get a many web pages with instructions and there's a youtube video also.
https://www.google.com/search?espv=....0..0.0....0...1c..64.serp..0.0.0.cyqn6CcxG_E
Click to expand...
Click to collapse
Thank you Sir, im trying, first shot failed now going back to square 1
will update you, thanks for taking the time and answer.
djshubi said:
Thank you Sir, im trying, first shot failed now going back to square 1
will update you, thanks for taking the time and answer.
Click to expand...
Click to collapse
Well, at least you didn't brick your device. Follow this video from Sammobile on how to flash your device back to stock
djshubi said:
Thank you Sir, im trying, first shot failed now going back to square 1
will update you, thanks for taking the time and answer.
Click to expand...
Click to collapse
What did it fail on? If it was sboot.bon that's the bootloader and you need to get the same version that was previously on your phone (Didn't read the post above. Try below, that will probably work).
---------- Post added at 11:29 AM ---------- Previous post was at 11:28 AM ----------
djshubi said:
Hi Guys,
Thank you for your responses, i have tried with Odin and downloaded the correct firmware from Sammobile (by verifying *#1234#) and after Odin pass successfully the device was not able to boot from the new firmware. so it rebooted again and returned to the former status (with all the apps and everything i currently still have ) means in other words Odin failed or i did something wrong.
i will keep trying. and update you.
Thanks,
Eyal.
Click to expand...
Click to collapse
After it boots up and fails, go into the stock recovery and do a factory reset. That should bring it up.
Guys, thank you all for your help, it is really not obvios!!
end of the day, i was able to reflesh my phone, this didnt help, camerra still failed to open. im now stuck again, i will try to find our an official samsung dealer who fix HW (dont think i can find one, but lets give it a shot...
if you have other ideas... then you off course welcome
Thanks,
Eyal.

Microphone problem using BT/3.5mm (!?)

Hi guys,
About a week ago something strange started happening to me. I'm using a simple BT earpiece for phone calls, and for some reason it started making cracking/metal like noises when I talk on the phone.
At first I was sure the earpiece itself is the problem, but it works just fine paired with other phones.
It happens with 3.5mm earphones as well, same cracking/metal like noises.
It DOES NOT happen when I talk with the phone up my ear.
Any ideas what could it be or what can I do about it?
I'm on Nougat 7.0.
?
Please this is urgent!!!
*Tried hard reset from recovery mode.
*Tried updating it as well.
*Tried safe mode too.
None of it helped.
I'm on Nougat 7.0
NPJS25.93-14-8
All stock, no mods.
What should I do in this case?
ChromeS said:
*Tried hard reset from recovery mode.
*Tried updating it as well.
*Tried safe mode too.
None of it helped.
I'm on Nougat 7.0
NPJS25.93-14-8
All stock, no mods.
What should I do in this case?
Click to expand...
Click to collapse
I would request u to go to service centre as they will reinstall the whole firmware.
anhoxhrs said:
I would request u to go to service centre as they will reinstall the whole firmware.
Click to expand...
Click to collapse
What if I bought it from Amazon and I live abroad?
ChromeS said:
What if I bought it from Amazon and I live abroad?
Click to expand...
Click to collapse
no option u will have to go to service centre.Moreover u would have to pay if ur region is diff then the purchased one
ChromeS said:
What if I bought it from Amazon and I live abroad?
Click to expand...
Click to collapse
In Germany you can send it to Amazon within warranty. You should ask.
For those of you who will find this thread in the future:
It ended simply by sending the device back to amazon for replacement.
I did not find a solution for this problem...

[Help] I'm stucking on Checking for updates after flashing to Global ROM

Hi really want anyone who know the solution for helping this
I bought Oneplus 6t from China then I flash to the Global Version
everything seem to be okay but there is a problem for access in to the main page
I can't not get thru the "Checking for Updates" page its rolling as it never stop
could you guys can help me solve this problem
Thanks
Mtract said:
Hi really want anyone who know the solution for helping this
I bought Oneplus 6t from China then I flash to the Global Version
everything seem to be okay but there is a problem for access in to the main page
I can't not get thru the "Checking for Updates" page its rolling as it never stop
could you guys can help me solve this problem
Thanks
Click to expand...
Click to collapse
I had the same problem recently. A factory reset solved the problem for me. Just back up any data you might want to keep on the phone before you do it.
Once complete and the device reboots, it should bring you through the device set up procedure again with no problems.
[Solved] Problem solved!
omara190 said:
I had the same problem recently. A factory reset solved the problem for me. Just back up any data you might want to keep on the phone before you do it.
Once complete and the device reboots, it should bring you through the device set up procedure again with no problems.
Click to expand...
Click to collapse
thank you so much bro. I did what you guide me and the result is work! wow
you really save me

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