A couple of days ago my Nexus 6P suddenly rebooted while in normal use. Now it is stuck in a bootloop ("Please lock the bootloader"-screen -> White "Google" logo -> brief black screen -> repeat).
The device is unlocked, and I am able to enter fastboot mode. Flashing partitions is possible, but I am NOT able to enter recovery. When selecting "Recovery mode" from the menu, the device just goes into the same bootloop. I tried to flash and boot different recovery images (Stock, CM, TWRP) without success. The bootloader and fastboot appear to working normally otherwise.
Does anyone have any idea what is going on?
Thanks
This just happened to me yesterday.. I've tried flashing different recoveries too but no dice.. I reflashed factory image and still the same bootloop..
This happened to me too like a month ago. I was just checking facebook and stuff, when suddenly it rebooted. Didnt think about it at first as I know it reboots some times, but it just got to the "please lock your bootloader" - message and then the white google-logo. Was able to access bootloader but not recovery. So i flashed stock to see if it helped, but it didnt. Got in contact with the store that sold me the phone, and they said it had to be repaired. Obviously I never told them that it was unlocked, never mentioned I saw the "please lock" - message, only the white google logo. So as I had already flashed stock I just locked the bootloader and returned it to the store and a week later I got it back. They had replaced the circuit board so yeah, nothing you can fix by flashing.
So get an RMA on it, or you will have a very pretty and expensive brick
Hope this helps you
Jaggenite said:
This happened to me too like a month ago. I was just checking facebook and stuff, when suddenly it rebooted. Didnt think about it at first as I know it reboots some times, but it just got to the "please lock your bootloader" - message and then the white google-logo. Was able to access bootloader but not recovery. So i flashed stock to see if it helped, but it didnt. Got in contact with the store that sold me the phone, and they said it had to be repaired. Obviously I never told them that it was unlocked, never mentioned I saw the "please lock" - message, only the white google logo. So as I had already flashed stock I just locked the bootloader and returned it to the store and a week later I got it back. They had replaced the circuit board so yeah, nothing you can fix by flashing.
So get an RMA on it, or you will have a very pretty and expensive brick
Hope this helps you
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Oh my.. I was hoping against hope nobody would say this..
Thanks mate!
Related
Hi all,
I've bought a Nexus One from a friend that went to US a while ago (I live in Brazil). My N1 was exhibiting an overheating & reboot issue whenever I used the 3g connection.
2 weeks ago, just after a phone call, it rebooted and did not come back. I took the battery out for the night, but still did not come back.
The bootloader is unlocked, but I was using stock gingerbread. I can get into fastboot, but not recovery. I tried the PASSIMG method a couple of times, and tough the flashing did succeed, the phone keeps stuck at the X logo.
The last radio flash was 5.08, when ginger came. Does this means my device is bricked? To make matters worse, it seems I'm out of warranty...any of you guys have any clue to help me? Or is it all lost and I should get a new phone??
Thanks!
If you're booting - you're not bricked. Brick = NOTHING on the phone, no reaction whatsoever to anything, won't turn on.
Anyway, since you have your bootloader unlocked - fastboot flash recovery recovery.img, and then try to boot into recovery, see if it works. Read the Wiki to help yourself.
Hi Jack, thx for the reply!
I already tried that; the flash succeeds, but I cannot get into recovery. If I try to reboot into recovery, it still gets stuck at the X logo.
I understand that brick == nothing at all; but I suspecting that the GSM modem is history. I was already having rebooting problems with it, and now it seems that it's dead and the phone will not boot because of it. Does this makes sense?
Have you tried "fastboot boot recovery.img"?
danger-rat said:
Have you tried "fastboot boot recovery.img"?
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Click to collapse
Just tried it, the phone reboots, but vibrates 7 times and does not boot, still in the X logo...
7 vibrations - means you have some HW problem, and the phone won't boot. Yes, I guess that even though you're not bricked, the phone isn't usable and needs to be fixed/replaced. Sorry.
That was what I was afraid....I had this "7 vibration" stuff happen before, but I was able to get it back on track...
Thx all for the help, time to get a new gadget
Hi guys, something strange happened, got my nexus 3 weeks ago and i right away unlocked bootloader, flashed custom recovery and rooted it, installed a few apps and everything was fine, day before yesterday while sending an email my phone got stuck and rebooted, took awhile and when it did i noticed the cell network being empty, i would press anything on the screen and it would do the same. So i downloaded the stock images and flashed everything according to section D of the topic http://forum.xda-developers.com/show....php?t=2010312 and boot took awhile finally it started and i got the welcome screen, clicked on English USA and again the cell network is empty and phone frooze in the first screen only, it rebooted and it boots up with a black screen and i get the message "process system isn't responding, OK or wait" and press ok or wait whichever and phone reboot or even if i try to press any of the options, its stuck. But bootloader works since i can do fastboot devices or fastboot reboot-bootloader, i can also boot into recovery which is CMW. This is getting frustrating and im confused, can anyone help me out here? Thanks
RMA time. Relock the bootloader and ship her off. If reloading the stock images doesn't fix it, it's likely hardware.
estallings15 said:
RMA time. Relock the bootloader and ship her off. If reloading the stock images doesn't fix it, it's likely hardware.
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Isn't there anything else i can try before shipping it back or give up?
EDIT:
I pushed CM zip file via adb and it got pushed successfully and i even flashed it via CMW recovery and it even said complete and when i reboot the device its stuck on the Google screen and nothing else happens..
masantula said:
Isn't there anything else i can try before shipping it back or give up?
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Click to collapse
Gong back to all stock software with fresh flashes is the most extreme attempt at a fix, software wise. What else would you do?
Hmmm, true...this sucks, no other option...thanks
So I think my Nexus 6P is hard bricked, but I just want to be sure before I issue an RMA.
I was on a plane flying over the Pyrenees and opened the camera to take a picture. The phone froze and started rebooting, which I found strange really strange as it never happened before. Since then, it wasn't able to boot again. The phone is completely stock, running 7.0, apart from the unlocked bootloader that I had unlocked the day I bought it (March/April this year). The phone shows the unlocked bootloader warning, goes to the white Google logo with the padlock below, and then goes back to the unlocked bootloader.
From here I can Power + Vol down and get to bootloader, which I thought would leave me to recover the phone somehow. I know my way around nexus devices so the first thing I tried was scrolling in the bootloader menu and boot into stock recovery. No luck, unlocked bootloader warning, white Google logo and loop. Tried "Factory" in the menu and the same thing happens.
So then I've gained access to a computer and tried downloading a twrp recovery and boot into it. Ran fastboot boot twrp.img, the phone tries to boot again, and the same thing happens. Boot loop. After that, I've downloaded the latest stock Google images and I've run a different set of things, all with no luck. Booting directly from fastboot into stock recovery doesn't work. Flashing stock recovery and trying to enter stock recovery via bootloader menu doesn't work. I've erased and flashed bootloader, radio, and all other partitions (system, boot, recovery, vendor and cache), without any luck. The fastboot commands return "OKAY" but it seems like it's doing nothing.
I am out of ideas, I always thought I would be able to recover a Nexus phone as long as I could reach bootloader mode, but I guess I'm wrong. Should I RMA, or is there anything else I should try?
Thank you.
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
vladniko said:
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
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Done both, actually. Tried to boot directly from a fastboot command and then tried flashing the actual recovery image to the phone. No luck in both. Never able to get into twrp.
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
hubhib said:
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
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Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
eddie_gordo said:
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
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Needed the RMA anyways. If you had an unlocked bootloader and formatted each partition and then flashed each partition with the corresponding image file from the latest factory image, it was shot. It happens from time to time. Happened to mine as well. 2 or 3 days after I finally got it (pre ordered on launch) I rebooted the phone at some point 2 or 3 days later and it just never turned back on. 100% bone stock. Not even an unlocked bootloader. Nothing would happen when I plugged it into a PC, left it on AC power for hours and hours and still nothing. Holding power 10-15 seconds, nada. RMA'd and luckily this one's been perfect ever since. Good luck with the new device!
Was just using it today morning and it froze up on me... I held the power button and forced shut it down. Then I tried booting it up. It goes to the warning screen (Cause I have unlocked my phone.) Then it takes me to the google white logo screen thing and yeah, just turns off, back to the warning screen then back to the google screen. I was rooted with twrp recovery. Phone wont even boot into recovery, just keeps repeating those steps. I tried using the nexus toolkit as well, to boot into a temporary recovery, no luck. I even used the bricked/wont turn setting. Which just flashed all the stock images into the phone. But same thing, over and over again.
Seems like i have the bootloop death and nothing seems to bring it up. My question is how do I go about contacting google and trying to get a different device? Or something they can help me with? I brought it from amazon (my dad did.) So no idea what to do... Is there a email or a contact no?
bump
xringo said:
Was just using it today morning and it froze up on me... I held the power button and forced shut it down. Then I tried booting it up. It goes to the warning screen (Cause I have unlocked my phone.) Then it takes me to the google white logo screen thing and yeah, just turns off, back to the warning screen then back to the google screen. I was rooted with twrp recovery. Phone wont even boot into recovery, just keeps repeating those steps. I tried using the nexus toolkit as well, to boot into a temporary recovery, no luck. I even used the bricked/wont turn setting. Which just flashed all the stock images into the phone. But same thing, over and over again.
Seems like i have the bootloop death and nothing seems to bring it up. My question is how do I go about contacting google and trying to get a different device? Or something they can help me with? I brought it from amazon (my dad did.) So no idea what to do... Is there a email or a contact no?
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I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
NoobInToto said:
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
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Click to collapse
Do you get any errors when you fastboot FORMAT sytem, userdata and cache?
NoobInToto said:
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
Click to expand...
Click to collapse
Yeah same issue with me. Download a bunch of images and tried flashing it, no luck. Can't even go to any other screen other than the google white logo and bootloader. This sucks, wish I never brought this piece of ****. So much issues with this phone.
v12xke said:
Do you get any errors when you fastboot FORMAT sytem, userdata and cache?
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No, I did not attempt that. Somehow miraculously, when I was chatting with customer support, the phone booted in after about 2 hours of bootlooping. However, I had wiped it by then. I read somewhere about allowing the bootlooping phone to bootloop for sometime. Then it would get in and we would have to change some kernel settings related to the big CPU cores.
I did no such thing , however, I do not know when the problem will reoccur.
Also had the bootloop when flashing N2G48B. Flashed N2G47W and now boots again.
I replaced my GNEX10 battery last january. Aside from the battery calibration being off... (which eventually corrected itself!) it's been working fine. As of late it had rebooted itself while I was using it a few times. A few days ago, it had enough battery such that I left it on overnight. I picked it up the next morning and the notification lamp was flashing so I knew it was still on. I tried to wake it up without success. Usually a quick tap on the power button should do it. Nothing. So I rebooted... and on the google logo it stuck. I knew that a factory reset was probably in order since I didn't do it when I replaced the batter... I got it into the recovery screen... but I could not get the menu. I likely didn't press the right volume rocker. Then I tried again... booted to the bootloader, and selected recovery. This time, and since, only the google logo comes up. No andy on his back with "no command". It just tries to boot into something. I can't do a factory reset this way.
I tried the Nexus Root Toolkit. I can only get it to recognize the device if it's in the bootloader... when I try to use it to boot to recovery, same thing and the NRT says waiting for device... and gets no further. I tried to use it to flash (stock?) recovery but the N10 just sits there on the twrp logo screen and nothing more after temporarily booting into twrp. Just keeps saying "waiting for device"
Anyone have any suggestions! Getting seriously bummed!
So one more data point... I manually rebooted into the bootloader after trying to flash the stock recovery using the NRT. Then it appeared to flash the recovery image.... here is the bit of the log where it ended up:
Checking Fastboot Connectivity
fastboot devices
R32CB04GHGT fastboot
+ Fastboot Device Connected
Flashing Stock Recovery to RECOVERY partition...
fastboot flash recovery "C:\usr\NRT\data\Recovery_Stock\recovery_stock_mantaray_5.1.1_LMY49J.img"
Temporarily Booting TWRP...
fastboot boot "C:\usr\NRT\data\Recovery_Custom\TWRP\twrp-3.0.2-0-manta.img"
Flashing 'undo-perm-recovery-signed.zip'...
Waiting for your device...
That's where it ended up... not getting any further. Once again, attempting to boot into recovery gets it stuck on the Google logo.
How screwed am I? Is there a thread somewhere in the forum anyone can point me at?
Well, in spite of the crickets... I understand. I've managed to resurrect my Nexus 10. Alas there are no good contemporary replacements. The last so-called nexus table google put out there was too damn expensive in the first place and they seem to have abandoned the tablet market to others.
So the key question here: So long as I can get this tablet into the bootloader is it generally possible to reflash a stock image? I'd like to know of any types of caveats etc. The mystery I have still though is: How or why did my N10 get into this state (of of only being able to get to the Google screen) in the first place? I didn't have any questionable apps installed etc. I was totally on stock. One thing that did happen a week or two prior to my tablet going belly up... was somehow the thing lost my google account info and gmail had none of my accounts in place... it was very odd.
I did have to wipe the system because evidently you can't flash anything onto a locked bootloader (the Nexus Root Toolkit by wugfresh is up to date so far as the N10 is concerned at least). I know I could have resorted to using fastboot.exe and the adb directly but this was a touch easier. Alas the backup options for it say you need an unlocked bootloader which seems to be a chicken/egg issue if you've always been on stock.... so it goes.