So I think my Nexus 6P is hard bricked, but I just want to be sure before I issue an RMA.
I was on a plane flying over the Pyrenees and opened the camera to take a picture. The phone froze and started rebooting, which I found strange really strange as it never happened before. Since then, it wasn't able to boot again. The phone is completely stock, running 7.0, apart from the unlocked bootloader that I had unlocked the day I bought it (March/April this year). The phone shows the unlocked bootloader warning, goes to the white Google logo with the padlock below, and then goes back to the unlocked bootloader.
From here I can Power + Vol down and get to bootloader, which I thought would leave me to recover the phone somehow. I know my way around nexus devices so the first thing I tried was scrolling in the bootloader menu and boot into stock recovery. No luck, unlocked bootloader warning, white Google logo and loop. Tried "Factory" in the menu and the same thing happens.
So then I've gained access to a computer and tried downloading a twrp recovery and boot into it. Ran fastboot boot twrp.img, the phone tries to boot again, and the same thing happens. Boot loop. After that, I've downloaded the latest stock Google images and I've run a different set of things, all with no luck. Booting directly from fastboot into stock recovery doesn't work. Flashing stock recovery and trying to enter stock recovery via bootloader menu doesn't work. I've erased and flashed bootloader, radio, and all other partitions (system, boot, recovery, vendor and cache), without any luck. The fastboot commands return "OKAY" but it seems like it's doing nothing.
I am out of ideas, I always thought I would be able to recover a Nexus phone as long as I could reach bootloader mode, but I guess I'm wrong. Should I RMA, or is there anything else I should try?
Thank you.
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
vladniko said:
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
Click to expand...
Click to collapse
Done both, actually. Tried to boot directly from a fastboot command and then tried flashing the actual recovery image to the phone. No luck in both. Never able to get into twrp.
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
hubhib said:
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
Click to expand...
Click to collapse
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
eddie_gordo said:
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
Click to expand...
Click to collapse
Needed the RMA anyways. If you had an unlocked bootloader and formatted each partition and then flashed each partition with the corresponding image file from the latest factory image, it was shot. It happens from time to time. Happened to mine as well. 2 or 3 days after I finally got it (pre ordered on launch) I rebooted the phone at some point 2 or 3 days later and it just never turned back on. 100% bone stock. Not even an unlocked bootloader. Nothing would happen when I plugged it into a PC, left it on AC power for hours and hours and still nothing. Holding power 10-15 seconds, nada. RMA'd and luckily this one's been perfect ever since. Good luck with the new device!
Related
Hey,
I need some help with my Nexus 10, it's stuck at the moment.
I ran fastboot oem unlock via the Samsung Google Nexus 10 ToolKit 1.3.0 (updated for 4.2.2) and as soon as it was done it rebooted and was stuck...
Booting normally it gets to the bootlogo and just sits there forever, going round and round and round.
If I try to boot into fastboot it shows that it's unlocked but I can't change change to recovery using the volume rocker it's just a solid static screen, only choice is to start which boots back into the normal boot logo.
I have no way to use adb or fastboot... it's just stuck :/ How do I recover/unbrick this?
Any help would be much appreciated.
Hyflex said:
Hey,
I need some help with my Nexus 10, it's stuck at the moment.
I ran fastboot oem unlock via the Samsung Google Nexus 10 ToolKit 1.3.0 (updated for 4.2.2) and as soon as it was done it rebooted and was stuck...
Booting normally it gets to the bootlogo and just sits there forever, going round and round and round.
If I try to boot into fastboot it shows that it's unlocked but I can't change change to recovery using the volume rocker it's just a solid static screen, only choice is to start which boots back into the normal boot logo.
I have no way to use adb or fastboot... it's just stuck :/ How do I recover/unbrick this?
Any help would be much appreciated.
Click to expand...
Click to collapse
Reboot holding Power and both volume buttons and you should be able to get to recovery
brees75 said:
Reboot holding Power and both volume buttons and you should be able to get to recovery
Click to expand...
Click to collapse
I'm on the xda-devs irc at the moment and we've got so far... but still its messed up.
- Recovery is dead (can't get into it atm, orange triangle guy every time)
- Flashed stock via fastboot and unrooted, but on reboot I get the triangle guy.
- I can boot into unsecure roms (temporary)
- I can boot into temporary recoverys, clearing cache works but davlik cache and factory reset doesn't work both say "failed"
I'm currently awaiting the guy whos been helping me get back from the shops.
From what I remember you need to either install something or run a command after "oem unlock" for security reasons. Android wont let you boot back into the OS until you have wiped all the data after the unlock.
The orange guy means it's working. There's a button combo to hit at that screen to get the recovery to boot. Once there do a factory reset and your done.
That's why toolkits sick, they teach you nothing and when they break your stuck
Sent from my Nexus 10 using Tapatalk HD
Can you flash a factory image to it via fastboot?
Rock Chalk Jayhawk!
altimax98 said:
The orange guy means it's working. There's a button combo to hit at that screen to get the recovery to boot. Once there do a factory reset and your done.
That's why toolkits sick, they teach you nothing and when they break your stuck
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
The pressing 3 buttons at once; cycling to recovery... method wasnt working because there was no recovery accessable what so ever and temporary recoveries weren't working.
That's what a few guys in IRC said too about the toolkits haha
Thankfully some guy by the name of YellowGTO spent some time helping me out and we finally got there in the end, he's awesome and extremely patient
jlvlawrence said:
Can you flash a factory image to it via fastboot?
Rock Chalk Jayhawk!
Click to expand...
Click to collapse
Okay, updates for everyone just incase someone else gets the problem.
- Factory Images via fastboot flashed fine but never stuck, just kept returning me to triangle dude.
- Fix permissions, did nothing
- Restoring stock recovery did nothing, I still couldn't get to a recovery.
- Temporary recoveries only had limited functionality.
I decided to unlock an already unlocked phone again
I flashed stock, Ran file permissions
Used the temporary recovery to clear the cache/davlik (previously didn't work)
I re-rooted, Installed TWRP 2.4.4.0, this finally stuck.
I double checked that it had stuck by booting the system, rebooting into recovery, powering device of and powering it on to Android. It was all working perfectly.
I then made my backup and put a custom rom and kernel on, it's working lovely now.
It seems that somewhere during the oem unlock it messed up some partitions or something resulting in recoveries and flashing not to work/stick.
Good to hear it's working for you. The issue is that the stock N10 bootloader does not wipe the data partitions correctly as it should. So after an unlock you need to go into the stock recovery and wipe it. Boot once, then go and flash all your flasheys
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
Good to hear it's working for you. The issue is that the stock N10 bootloader does not wipe the data partitions correctly as it should. So after an unlock you need to go into the stock recovery and wipe it. Boot once, then go and flash all your flasheys
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
That's the thing, the recovery wasn't available in any way shape or form and temporary recoveries wouldn't wipe the cache... the oem unlock went wrong somehow even though it had full power, wasn't interrupted or anything.
I'm glad it's all working now, I thought the device was completely dead at one stage.
I think you had the problem almost everyone runs into:
As you can see in the video, you just have to try for a bit to actually get the recovery menu to open - My heart dropped a little before I knew that as well
anazei said:
I think you had the problem almost everyone runs into:
As you can see in the video, you just have to try for a bit to actually get the recovery menu to open - My heart dropped a little before I knew that as well
Click to expand...
Click to collapse
I think you are right and that was his problem..... The toolkit actually told him how to handle this ... but who reads all the that text anyway
================================
Solution: http://forum.xda-developers.com/one...bootloader-locked-t3212187/page2#post63494201
================================
Hello,
This afternoon, I was preparing to flash Oxygen OS 2.1 through twrp but I wanted to make a backup first. Attempting to load up twrp by holding Vol- and Power, my OPT flashed the starting frame of the boot animation for half a second before turning off. This repeated every 5 seconds. I could still boot OOS normally at this stage.
I decided to reflash twrp so as to make the backups, but on attempting to flash it, I saw that my bootloader was locked. So into fastboot mode I went, but trying to unlock it, it did the same as trying to get into recovery. As soon as I sent the command, "fastboot oem unlock", the screen went dark, flashed the starting frame for the boot animation, and promptly when dark again.
I now can't boot up normally, nor can I enter recovery. I can access fastboot mode, but I can't seem to make any changes.
I've attempted to use this solution as well as several other similar ones with no success.
I've had my OPT since 17th of August with absolutely no signs of trouble until this afternoon.
To me, it seems like it could be a hardware issue, but I'd hope it would last more than 40 days.
Any suggestions?
Thanks.
----
x-post: whirlpool, reddit
The same just happened to me, wtf
Makrilli said:
The same just happened to me, wtf
Click to expand...
Click to collapse
What were you doing before it occurred? Perhaps we can work out the cause.
GusGold said:
What were you doing before it occurred? Perhaps we can work out the cause.
Click to expand...
Click to collapse
I'm not sure what I was doing, I was going to flash different ak kernel as my wifi didn't work.
HOWEVER
I read someone suggesting if you still have bootloop after trying the qualcomm recovery tool, try booting to fastboot and use: fastboot continue
my opt booted nicely to hydrogen os and after I shut it down it no longer bootlooped and I was able to get to recovery.
I'll post this to your reddit thread too, maybe it might help somebody one day, hopefully this works for you too
Makrilli said:
use: fastboot continue
Click to expand...
Click to collapse
Mate! that worked for me too!
However... It only seems to skip the bootloop for that power on. After power off, it returns to the boot loop. I also still can't unlock the bootloader and can't access recovery.
But at least it can boot into OS with fastboot continue!
Thank you.
Weird, after the first successful boot I rebooted and a chinese menu prompted me if I wanted to unlock the bootloader, and I did.
Maybe you should try different recovery packages.
But I'm glad to hear you at least got past the boot loop
Makrilli said:
Maybe you should try different recovery packages.
Click to expand...
Click to collapse
Can't flash a new one since the bootloader won't unlock :/
I guess the phone is in working order at the moment, I just can't let it get turned off without my computer next to me...
GusGold said:
Can't flash a new one since the bootloader won't unlock :/
I guess the phone is in working order at the moment, I just can't let it get turned off without my computer next to me...
Click to expand...
Click to collapse
Nono I mean different qualcomm recovery packages, the ones with MSM8994DownloadTool, I also replaced the stock recovery in the qualcomm package with twrp just in case if that matters
Makrilli said:
Nono I mean different qualcomm recovery packages, the ones with MSM8994DownloadTool, I also replaced the stock recovery in the qualcomm package with twrp just in case if that matters
Click to expand...
Click to collapse
Ahh, do you mind linking me to the one you used?
I think I used this: https://mega.nz/#!EsNQHKab!ifATzg4rxxBniPad0iyxANqlN8cZpUx2MVWaZgEhrD4
but it might have also been this: https://drive.google.com/file/d/0B14IjYN3PtxcSlJ5aGQxX3JERHM/view?usp=sharing
It's also worth mentioning I flashed both a few times before I tried the fastboot continue command so try both a few times and see if that helps, also I replaced the stock recovery with twrp in both recovery packages before flashing.
Edit: And best of luck, I'm rather confident your OPT is going to work properly again.
Boot Loop
I got the same problem.
Phone is rooted and i can't unlock it in cmd, just reboot itself when i try it.
The only way for me to even start the OPT is to (volume+ and power), to get to fastboot mode, then run "fastboot continue" twice in cmd.
If i reboot the phone it get cought in a boot loop where i can see the logo, reboots about every 2 sec.
Is there a solution for this? I've been searching 2 for two days now.
I don't care if i have to reset the entire phone.
p3wb said:
I got the same problem.
Phone is rooted and i can't unlock it in cmd, just reboot itself when i try it.
The only way for me to even start the OPT is to (volume+ and power), to get to fastboot mode, then run "fastboot continue" twice in cmd.
If i reboot the phone it get cought in a boot loop where i can see the logo, reboots about every 2 sec.
Is there a solution for this? I've been searching 2 for two days now.
I don't care if i have to reset the entire phone.
Click to expand...
Click to collapse
And I'm guessing you have tried the qualcomm recovery tool?
And I'm guessing you have tried the qualcomm recovery tool?[/QUOTE]
I got TWRP installed but its unreachable, volume- and power ends in boot loop.
I can´t install anything when the phone is locked.
I even tried a Factory reset, boot loop and no change when i got it up again.
p3wb said:
And I'm guessing you have tried the qualcomm recovery tool?
Click to expand...
Click to collapse
I got TWRP installed but its unreachable, volume- and power ends in boot loop.
I can´t install anything when the phone is locked.
I even tried a Factory reset, boot loop and no change when i got it up again.[/QUOTE]
Yeah but the qualcomm recovery tool that we discussed on the first page?
Sent from my OPT
Makrilli said:
I got TWRP installed but its unreachable, volume- and power ends in boot loop.
I can´t install anything when the phone is locked.
I even tried a Factory reset, boot loop and no change when i got it up again.
Click to expand...
Click to collapse
Yeah but the qualcomm recovery tool that we discussed on the first page?
Sent from my OPT[/QUOTE]
I finally got my OPT working again, tried Qualcomm recovery tool, wasn't able to complete the "MSM8994DownloadTool"
So i downloaded "A2001_14_A.03_150805" in a guide from technobuzz.net/unbrick-oneplus-2/
A similar but it does a entire wipe of the phone, nothing left at all. WARNING!
But i was okey with it.
Well the phone was in Chinese when it was all done but to change language was no problem.
I finally managed to solve it on mine. I had been cautious over the past weeks to not let it run out of battery or get turned off while away from my computer as
Code:
fastboot continue
was the only way I could get past the boot loop.
My core issue to solve was that I couldn't get it recognised as the USB Diagnostic 9006 under Ports in Device Manager. I installed the driver from here manually by right clicking the /qcser/x64/qcser.inf file and selecting install from the context menu. Then, I powered off my OP2. While only holding Vol+ (not power or Vol-), I plugged in my OP2 to the computer and it was finally recognised as the 9006. Then using the recovery tool from the prior link, it installed and rebooted my OP2. The moment of truth was when it rebooted and didn't enter a boot loop!
Then with the Chinese recovery prompt, I selected the top/first option and it brought me to the welcome/first setup screen of OOS.
It wiped the internal memory, and installed OSS 2.0.2 (don't know if coincidence or not as that was my prior OS as well). Now to install twrp and update to the latest OOS hopefully without a hitch.
Happy to finally know it wasn't a hardware issue like a failed eeprom or a dud nand controller as my prior phone (Samsung Note 10.1) died to a failed nand controller as well.
Will update with news of twrp and OOS, but I feel that should go smoothly now. Thanks to the others that helped in this thread too!
Yeap, all good!
Flashed official twrp through fastboot and batch installed OOS2 through 2.1.1 patches and SuperSU. Everything working like new!
Phew.
hi can one of you guys help me out? on teamviewer? mine is stock in the bootloop and i can only get it to boot up via fastboot continue. and i cant figure out how to get it to work. i would like to go back to complete stock and no root
best Martin
gamdiiii said:
hi can one of you guys help me out? on teamviewer? mine is stock in the bootloop and i can only get it to boot up via fastboot continue. and i cant figure out how to get it to work. i would like to go back to complete stock and no root
best Martin
Click to expand...
Click to collapse
Is it recognised as a USB Diagnostic 9006 in your device manager?
Hi GusGold No its 9008
Was just using it today morning and it froze up on me... I held the power button and forced shut it down. Then I tried booting it up. It goes to the warning screen (Cause I have unlocked my phone.) Then it takes me to the google white logo screen thing and yeah, just turns off, back to the warning screen then back to the google screen. I was rooted with twrp recovery. Phone wont even boot into recovery, just keeps repeating those steps. I tried using the nexus toolkit as well, to boot into a temporary recovery, no luck. I even used the bricked/wont turn setting. Which just flashed all the stock images into the phone. But same thing, over and over again.
Seems like i have the bootloop death and nothing seems to bring it up. My question is how do I go about contacting google and trying to get a different device? Or something they can help me with? I brought it from amazon (my dad did.) So no idea what to do... Is there a email or a contact no?
bump
xringo said:
Was just using it today morning and it froze up on me... I held the power button and forced shut it down. Then I tried booting it up. It goes to the warning screen (Cause I have unlocked my phone.) Then it takes me to the google white logo screen thing and yeah, just turns off, back to the warning screen then back to the google screen. I was rooted with twrp recovery. Phone wont even boot into recovery, just keeps repeating those steps. I tried using the nexus toolkit as well, to boot into a temporary recovery, no luck. I even used the bricked/wont turn setting. Which just flashed all the stock images into the phone. But same thing, over and over again.
Seems like i have the bootloop death and nothing seems to bring it up. My question is how do I go about contacting google and trying to get a different device? Or something they can help me with? I brought it from amazon (my dad did.) So no idea what to do... Is there a email or a contact no?
Click to expand...
Click to collapse
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
NoobInToto said:
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
Click to expand...
Click to collapse
Do you get any errors when you fastboot FORMAT sytem, userdata and cache?
NoobInToto said:
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
Click to expand...
Click to collapse
Yeah same issue with me. Download a bunch of images and tried flashing it, no luck. Can't even go to any other screen other than the google white logo and bootloader. This sucks, wish I never brought this piece of ****. So much issues with this phone.
v12xke said:
Do you get any errors when you fastboot FORMAT sytem, userdata and cache?
Click to expand...
Click to collapse
No, I did not attempt that. Somehow miraculously, when I was chatting with customer support, the phone booted in after about 2 hours of bootlooping. However, I had wiped it by then. I read somewhere about allowing the bootlooping phone to bootloop for sometime. Then it would get in and we would have to change some kernel settings related to the big CPU cores.
I did no such thing , however, I do not know when the problem will reoccur.
Also had the bootloop when flashing N2G48B. Flashed N2G47W and now boots again.
So, pretty much what the title says...I got the prompt to update to Oreo. Clicked install and left it. It does whatever it needs to do and after 2 hours of leaving it there it was just stuck on the boot screen. Tried to boot into recovery and no luck, it just remains on boot screen. I can access fastboot mode though.
Because the boot loader is locked, I can't install a custom recovery or anything. I tried everything I could in my own power before resorting to here. Any suggestions?
Did you hold the power button down until your phone completely powered off? I'm assuming you did. What you described isn't supposed to happen on a dual partition phone. If an update goes bad the phone is supposed to recover by booting from the other partition. If powering the phone down completely and then turning it back on doesn't allow you to boot I would honestly go straight to Essential Support since you didn't mod your phone or unlock the bootloader. I dealt with support via email and if nothing else they are definitely very responsive. They answer emails so promptly it was almost like being in a chat.
devon4786 said:
So, pretty much what the title says...I got the prompt to update to Oreo. Clicked install and left it. It does whatever it needs to do and after 2 hours of leaving it there it was just stuck on the boot screen. Tried to boot into recovery and no luck, it just remains on boot screen. I can access fastboot mode though.
Because the boot loader is locked, I can't install a custom recovery or anything. I tried everything I could in my own power before resorting to here. Any suggestions?
Click to expand...
Click to collapse
Hello
Tell us the status of your phone Did you solve the problem? Tell us the way I'm stuck in the same problem
I replaced my GNEX10 battery last january. Aside from the battery calibration being off... (which eventually corrected itself!) it's been working fine. As of late it had rebooted itself while I was using it a few times. A few days ago, it had enough battery such that I left it on overnight. I picked it up the next morning and the notification lamp was flashing so I knew it was still on. I tried to wake it up without success. Usually a quick tap on the power button should do it. Nothing. So I rebooted... and on the google logo it stuck. I knew that a factory reset was probably in order since I didn't do it when I replaced the batter... I got it into the recovery screen... but I could not get the menu. I likely didn't press the right volume rocker. Then I tried again... booted to the bootloader, and selected recovery. This time, and since, only the google logo comes up. No andy on his back with "no command". It just tries to boot into something. I can't do a factory reset this way.
I tried the Nexus Root Toolkit. I can only get it to recognize the device if it's in the bootloader... when I try to use it to boot to recovery, same thing and the NRT says waiting for device... and gets no further. I tried to use it to flash (stock?) recovery but the N10 just sits there on the twrp logo screen and nothing more after temporarily booting into twrp. Just keeps saying "waiting for device"
Anyone have any suggestions! Getting seriously bummed!
So one more data point... I manually rebooted into the bootloader after trying to flash the stock recovery using the NRT. Then it appeared to flash the recovery image.... here is the bit of the log where it ended up:
Checking Fastboot Connectivity
fastboot devices
R32CB04GHGT fastboot
+ Fastboot Device Connected
Flashing Stock Recovery to RECOVERY partition...
fastboot flash recovery "C:\usr\NRT\data\Recovery_Stock\recovery_stock_mantaray_5.1.1_LMY49J.img"
Temporarily Booting TWRP...
fastboot boot "C:\usr\NRT\data\Recovery_Custom\TWRP\twrp-3.0.2-0-manta.img"
Flashing 'undo-perm-recovery-signed.zip'...
Waiting for your device...
That's where it ended up... not getting any further. Once again, attempting to boot into recovery gets it stuck on the Google logo.
How screwed am I? Is there a thread somewhere in the forum anyone can point me at?
Well, in spite of the crickets... I understand. I've managed to resurrect my Nexus 10. Alas there are no good contemporary replacements. The last so-called nexus table google put out there was too damn expensive in the first place and they seem to have abandoned the tablet market to others.
So the key question here: So long as I can get this tablet into the bootloader is it generally possible to reflash a stock image? I'd like to know of any types of caveats etc. The mystery I have still though is: How or why did my N10 get into this state (of of only being able to get to the Google screen) in the first place? I didn't have any questionable apps installed etc. I was totally on stock. One thing that did happen a week or two prior to my tablet going belly up... was somehow the thing lost my google account info and gmail had none of my accounts in place... it was very odd.
I did have to wipe the system because evidently you can't flash anything onto a locked bootloader (the Nexus Root Toolkit by wugfresh is up to date so far as the N10 is concerned at least). I know I could have resorted to using fastboot.exe and the adb directly but this was a touch easier. Alas the backup options for it say you need an unlocked bootloader which seems to be a chicken/egg issue if you've always been on stock.... so it goes.