Nexus 6p bootloop. Wont go past the google screen - Nexus 6P Q&A, Help & Troubleshooting

Was just using it today morning and it froze up on me... I held the power button and forced shut it down. Then I tried booting it up. It goes to the warning screen (Cause I have unlocked my phone.) Then it takes me to the google white logo screen thing and yeah, just turns off, back to the warning screen then back to the google screen. I was rooted with twrp recovery. Phone wont even boot into recovery, just keeps repeating those steps. I tried using the nexus toolkit as well, to boot into a temporary recovery, no luck. I even used the bricked/wont turn setting. Which just flashed all the stock images into the phone. But same thing, over and over again.
Seems like i have the bootloop death and nothing seems to bring it up. My question is how do I go about contacting google and trying to get a different device? Or something they can help me with? I brought it from amazon (my dad did.) So no idea what to do... Is there a email or a contact no?

bump

xringo said:
Was just using it today morning and it froze up on me... I held the power button and forced shut it down. Then I tried booting it up. It goes to the warning screen (Cause I have unlocked my phone.) Then it takes me to the google white logo screen thing and yeah, just turns off, back to the warning screen then back to the google screen. I was rooted with twrp recovery. Phone wont even boot into recovery, just keeps repeating those steps. I tried using the nexus toolkit as well, to boot into a temporary recovery, no luck. I even used the bricked/wont turn setting. Which just flashed all the stock images into the phone. But same thing, over and over again.
Seems like i have the bootloop death and nothing seems to bring it up. My question is how do I go about contacting google and trying to get a different device? Or something they can help me with? I brought it from amazon (my dad did.) So no idea what to do... Is there a email or a contact no?
Click to expand...
Click to collapse
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....

NoobInToto said:
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
Click to expand...
Click to collapse
Do you get any errors when you fastboot FORMAT sytem, userdata and cache?

NoobInToto said:
I have exactly the same problem. I was on O dev preview 3 and today it bootlooped randomly. Now it wont go beyond google screen. Ive tried flashing factory images of N and O preview 3, with and without wiping. Ive also tried relocking the bootloader, relfashing stock recovery and twrp....
Click to expand...
Click to collapse
Yeah same issue with me. Download a bunch of images and tried flashing it, no luck. Can't even go to any other screen other than the google white logo and bootloader. This sucks, wish I never brought this piece of ****. So much issues with this phone.

v12xke said:
Do you get any errors when you fastboot FORMAT sytem, userdata and cache?
Click to expand...
Click to collapse
No, I did not attempt that. Somehow miraculously, when I was chatting with customer support, the phone booted in after about 2 hours of bootlooping. However, I had wiped it by then. I read somewhere about allowing the bootlooping phone to bootloop for sometime. Then it would get in and we would have to change some kernel settings related to the big CPU cores.
I did no such thing , however, I do not know when the problem will reoccur.

Also had the bootloop when flashing N2G48B. Flashed N2G47W and now boots again.

Related

[Q] Nexus 10 Bricked :/

Hey,
I need some help with my Nexus 10, it's stuck at the moment.
I ran fastboot oem unlock via the Samsung Google Nexus 10 ToolKit 1.3.0 (updated for 4.2.2) and as soon as it was done it rebooted and was stuck...
Booting normally it gets to the bootlogo and just sits there forever, going round and round and round.
If I try to boot into fastboot it shows that it's unlocked but I can't change change to recovery using the volume rocker it's just a solid static screen, only choice is to start which boots back into the normal boot logo.
I have no way to use adb or fastboot... it's just stuck :/ How do I recover/unbrick this?
Any help would be much appreciated.
Hyflex said:
Hey,
I need some help with my Nexus 10, it's stuck at the moment.
I ran fastboot oem unlock via the Samsung Google Nexus 10 ToolKit 1.3.0 (updated for 4.2.2) and as soon as it was done it rebooted and was stuck...
Booting normally it gets to the bootlogo and just sits there forever, going round and round and round.
If I try to boot into fastboot it shows that it's unlocked but I can't change change to recovery using the volume rocker it's just a solid static screen, only choice is to start which boots back into the normal boot logo.
I have no way to use adb or fastboot... it's just stuck :/ How do I recover/unbrick this?
Any help would be much appreciated.
Click to expand...
Click to collapse
Reboot holding Power and both volume buttons and you should be able to get to recovery
brees75 said:
Reboot holding Power and both volume buttons and you should be able to get to recovery
Click to expand...
Click to collapse
I'm on the xda-devs irc at the moment and we've got so far... but still its messed up.
- Recovery is dead (can't get into it atm, orange triangle guy every time)
- Flashed stock via fastboot and unrooted, but on reboot I get the triangle guy.
- I can boot into unsecure roms (temporary)
- I can boot into temporary recoverys, clearing cache works but davlik cache and factory reset doesn't work both say "failed"
I'm currently awaiting the guy whos been helping me get back from the shops.
From what I remember you need to either install something or run a command after "oem unlock" for security reasons. Android wont let you boot back into the OS until you have wiped all the data after the unlock.
The orange guy means it's working. There's a button combo to hit at that screen to get the recovery to boot. Once there do a factory reset and your done.
That's why toolkits sick, they teach you nothing and when they break your stuck
Sent from my Nexus 10 using Tapatalk HD
Can you flash a factory image to it via fastboot?
Rock Chalk Jayhawk!
altimax98 said:
The orange guy means it's working. There's a button combo to hit at that screen to get the recovery to boot. Once there do a factory reset and your done.
That's why toolkits sick, they teach you nothing and when they break your stuck
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
The pressing 3 buttons at once; cycling to recovery... method wasnt working because there was no recovery accessable what so ever and temporary recoveries weren't working.
That's what a few guys in IRC said too about the toolkits haha
Thankfully some guy by the name of YellowGTO spent some time helping me out and we finally got there in the end, he's awesome and extremely patient
jlvlawrence said:
Can you flash a factory image to it via fastboot?
Rock Chalk Jayhawk!
Click to expand...
Click to collapse
Okay, updates for everyone just incase someone else gets the problem.
- Factory Images via fastboot flashed fine but never stuck, just kept returning me to triangle dude.
- Fix permissions, did nothing
- Restoring stock recovery did nothing, I still couldn't get to a recovery.
- Temporary recoveries only had limited functionality.
I decided to unlock an already unlocked phone again
I flashed stock, Ran file permissions
Used the temporary recovery to clear the cache/davlik (previously didn't work)
I re-rooted, Installed TWRP 2.4.4.0, this finally stuck.
I double checked that it had stuck by booting the system, rebooting into recovery, powering device of and powering it on to Android. It was all working perfectly.
I then made my backup and put a custom rom and kernel on, it's working lovely now.
It seems that somewhere during the oem unlock it messed up some partitions or something resulting in recoveries and flashing not to work/stick.
Good to hear it's working for you. The issue is that the stock N10 bootloader does not wipe the data partitions correctly as it should. So after an unlock you need to go into the stock recovery and wipe it. Boot once, then go and flash all your flasheys
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
Good to hear it's working for you. The issue is that the stock N10 bootloader does not wipe the data partitions correctly as it should. So after an unlock you need to go into the stock recovery and wipe it. Boot once, then go and flash all your flasheys
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
That's the thing, the recovery wasn't available in any way shape or form and temporary recoveries wouldn't wipe the cache... the oem unlock went wrong somehow even though it had full power, wasn't interrupted or anything.
I'm glad it's all working now, I thought the device was completely dead at one stage.
I think you had the problem almost everyone runs into:
As you can see in the video, you just have to try for a bit to actually get the recovery menu to open - My heart dropped a little before I knew that as well
anazei said:
I think you had the problem almost everyone runs into:
As you can see in the video, you just have to try for a bit to actually get the recovery menu to open - My heart dropped a little before I knew that as well
Click to expand...
Click to collapse
I think you are right and that was his problem..... The toolkit actually told him how to handle this ... but who reads all the that text anyway

[Q] Phone unresponsive randomly

Hi guys, something strange happened, got my nexus 3 weeks ago and i right away unlocked bootloader, flashed custom recovery and rooted it, installed a few apps and everything was fine, day before yesterday while sending an email my phone got stuck and rebooted, took awhile and when it did i noticed the cell network being empty, i would press anything on the screen and it would do the same. So i downloaded the stock images and flashed everything according to section D of the topic http://forum.xda-developers.com/show....php?t=2010312 and boot took awhile finally it started and i got the welcome screen, clicked on English USA and again the cell network is empty and phone frooze in the first screen only, it rebooted and it boots up with a black screen and i get the message "process system isn't responding, OK or wait" and press ok or wait whichever and phone reboot or even if i try to press any of the options, its stuck. But bootloader works since i can do fastboot devices or fastboot reboot-bootloader, i can also boot into recovery which is CMW. This is getting frustrating and im confused, can anyone help me out here? Thanks
RMA time. Relock the bootloader and ship her off. If reloading the stock images doesn't fix it, it's likely hardware.
estallings15 said:
RMA time. Relock the bootloader and ship her off. If reloading the stock images doesn't fix it, it's likely hardware.
Click to expand...
Click to collapse
Isn't there anything else i can try before shipping it back or give up?
EDIT:
I pushed CM zip file via adb and it got pushed successfully and i even flashed it via CMW recovery and it even said complete and when i reboot the device its stuck on the Google screen and nothing else happens..
masantula said:
Isn't there anything else i can try before shipping it back or give up?
Click to expand...
Click to collapse
Gong back to all stock software with fresh flashes is the most extreme attempt at a fix, software wise. What else would you do?
Hmmm, true...this sucks, no other option...thanks

Stuck On Google Screen

Hey . i recently tried Lollirock
which i didnt like so wanted to go back to stock
I tried following https://developers.google.com/android/nexus/images
seemed that it went fine, how ever it left me with a Google Screen and it wont boot
then i tried this ,
https://support.google.com/androidtv.../6121450?hl=en
which also went fine and did a factory reset ,
but still only the Google Screen,
any ideas on what to do next
this is resolved
http://forum.xda-developers.com/nexus-player/help/stuck-google-screen-t3043711
Three Nexus Players stuck at Google loading screen
I have had 3 different Nexus Players get stuck at the Google loading screen in the past week. Recovery mode from the bootloader doesn't work. Has anyone else seen this? Any work around?
I am also experiencing the same symptoms. Factory reset results in the same Google screen.
I’m getting the same thing starting this week. Factory reset has done nothing. I’m running stock everything, unrooted Oreo. Someone help!
I was wondering if anyone else has any ideas on this issue. If I plug in my nexus player, it takes around a minute to get up to the white google logo. I have tried holding the bottom button as I plug the player in, but I am unable to get to get any result out of it. I never get to the point where the droid is on his back. I am just stuck on a loop with a white google logo on a black background.
I wonder what happened that Google broke all our players. Mine is doing the same thing - stuck at the black and white 'Google' screen. Has anyone been able to recover and reboot?
MallCop said:
Has anyone been able to recover and reboot?
Click to expand...
Click to collapse
A good number of people have been reporting that they were able to flash back (either to stock or other options), but there haven't been a lot of details on if they were already unlocked. I haven't been able to get fastboot or ADB to identify my Nexus Player from Linux, and I wasn't unlocked and hadn't enabled USB debugging before this happened.
I left my player unlocked and I can't remember if I enabled usb debugging. My problem is I can't even get into the recovery. Holding the bottom button down has yielded me nothing.
erehwon6811 said:
I left my player unlocked and I can't remember if I enabled usb debugging. My problem is I can't even get into the recovery. Holding the bottom button down has yielded me nothing.
Click to expand...
Click to collapse
Getting to the recovery (android on his back ) screen yields NOTHING. I was in the same loop and just had to be patient. Hold the button, wait until the GOOGLE screen goes away, then it will come back and eventually for me, I got to the screen with the android on his back (took like 5 minutes). Problem is that when I did a factory reset, I am still have the same problem. I did not think Google was updating these anymore. I have 6 of these and 2 are bricks now. Unplugged the rest until I can tell what is going on.
Best Buy has a offer where you can get a $30 coupon off of a nvidia shield for recycling a streaming media player. I'm tempted to see if they'd take the player in that condition. I hesitate since I haven't been able to clear my data from it. I just wonder if this a permanent brick.
Mine just randomly restarted as I was navigating the menu and now I'm stuck on the boot animation as well. I never rooted the thing. I guess I'll start going through the recovery options. Hopefully it didn't die on me.
I was in the same boat...last week got the corrupt data message so I factory reset...seemed to work fine for a couple of days and then got stuck on the Google screen...factory reset didn't help this time..
I installed TWRP and loaded lineage 15...looks like I am back in business...
I just had the Google black screen as well. I did the following, as I was running into the same errors as everyone else here stating that the reset hadn't worked.
I started by using the button into the recovery and reset - didn't work.
I then went into fastboot, and tried manually flashing the latest image from google and didn't work.
I typed fastboot oem unlock (forgot it wasn't unlocked).
I then sent the flash all script and everything went great. Now working.
Hopefully that helps others.
Well today, it rebooted into the boot splash again. I guess this thing is cooked...
Man we are all experiencing a very similar thing. This is too strange to be coincidence. I turned on my TV, saw the Nexus Player interface, then when I tried to interact the screen went black. I restarted the nexus player, and it went into the stuck on Google loop. It has been rooted / lineage rom in the past, but i have been running stock Android factory images on it for over a year now. I enabled debugging, so I connected it to my pc and checked that it was unlocked.... heres where it gets weird....
The unified android toolkit says it is locked, but when it tries to unlock it, it says its already unlocked. So i ran fastboot oem unlock manually and it says already unlocked, as does the bootloader screen. OK. Flash factory imaging using flash-all.bat, everything goes fine, then it sticks on Google screen again. I am going to try an older factory image then im going to try lineage brb...
just had the same result with 7.1.2 and 7.1.1 and 7.0.0 factory images.
flashed twrp, booted into recovery, and flashed latest lineage.
stuck on lineage logo for 10 minutes now....
seems like google bricked out Nexus Players. I am pissed.
jessehclark said:
Man we are all experiencing a very similar thing. This is too strange to be coincidence. I turned on my TV, saw the Nexus Player interface, then when I tried to interact the screen went black. I restarted the nexus player, and it went into the stuck on Google loop. It has been rooted / lineage rom in the past, but i have been running stock Android factory images on it for over a year now. I enabled debugging, so I connected it to my pc and checked that it was unlocked.... heres where it gets weird....
The unified android toolkit says it is locked, but when it tries to unlock it, it says its already unlocked. So i ran fastboot oem unlock manually and it says already unlocked, as does the bootloader screen. OK. Flash factory imaging using flash-all.bat, everything goes fine, then it sticks on Google screen again. I am going to try an older factory image then im going to try lineage brb...
Click to expand...
Click to collapse
That's pretty much exactly what happened to me. I was navigating around the menu, got the black screen and when I restarted it, I got stuck on the Google screen. It's the only Android device I have that I never rooted so it's completely stock. To say that this is frustrating is an understatement. Although it's old, it gets used heavily by the kids.
I keep having a similar issue but I've been able to flash back to 7.0. Nexus auto updates and within a week I'm back in the same boat having to reflash...
i also just had two nexus players die this weekend. something is up.
Yes, something seems to be up, mine died earlier today, too many people to just be coincidence. I was casting to it and it just rebooted and is stuck on the google startup animation. Stock, never unlocked or rooted, been rock solid up until now. I use it as a DVR so I figured maybe my external hard drive had crapped out and was causing a hangup since the light isn't on anymore, but same symptoms when unplugging it and trying to reboot.

Hard brick? Can't boot to recovery

So I think my Nexus 6P is hard bricked, but I just want to be sure before I issue an RMA.
I was on a plane flying over the Pyrenees and opened the camera to take a picture. The phone froze and started rebooting, which I found strange really strange as it never happened before. Since then, it wasn't able to boot again. The phone is completely stock, running 7.0, apart from the unlocked bootloader that I had unlocked the day I bought it (March/April this year). The phone shows the unlocked bootloader warning, goes to the white Google logo with the padlock below, and then goes back to the unlocked bootloader.
From here I can Power + Vol down and get to bootloader, which I thought would leave me to recover the phone somehow. I know my way around nexus devices so the first thing I tried was scrolling in the bootloader menu and boot into stock recovery. No luck, unlocked bootloader warning, white Google logo and loop. Tried "Factory" in the menu and the same thing happens.
So then I've gained access to a computer and tried downloading a twrp recovery and boot into it. Ran fastboot boot twrp.img, the phone tries to boot again, and the same thing happens. Boot loop. After that, I've downloaded the latest stock Google images and I've run a different set of things, all with no luck. Booting directly from fastboot into stock recovery doesn't work. Flashing stock recovery and trying to enter stock recovery via bootloader menu doesn't work. I've erased and flashed bootloader, radio, and all other partitions (system, boot, recovery, vendor and cache), without any luck. The fastboot commands return "OKAY" but it seems like it's doing nothing.
I am out of ideas, I always thought I would be able to recover a Nexus phone as long as I could reach bootloader mode, but I guess I'm wrong. Should I RMA, or is there anything else I should try?
Thank you.
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
vladniko said:
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
Click to expand...
Click to collapse
Done both, actually. Tried to boot directly from a fastboot command and then tried flashing the actual recovery image to the phone. No luck in both. Never able to get into twrp.
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
hubhib said:
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
Click to expand...
Click to collapse
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
eddie_gordo said:
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
Click to expand...
Click to collapse
Needed the RMA anyways. If you had an unlocked bootloader and formatted each partition and then flashed each partition with the corresponding image file from the latest factory image, it was shot. It happens from time to time. Happened to mine as well. 2 or 3 days after I finally got it (pre ordered on launch) I rebooted the phone at some point 2 or 3 days later and it just never turned back on. 100% bone stock. Not even an unlocked bootloader. Nothing would happen when I plugged it into a PC, left it on AC power for hours and hours and still nothing. Holding power 10-15 seconds, nada. RMA'd and luckily this one's been perfect ever since. Good luck with the new device!

Nexus 10 boot stuck on google logo... bootloader ok, but recovery does same thing.

I replaced my GNEX10 battery last january. Aside from the battery calibration being off... (which eventually corrected itself!) it's been working fine. As of late it had rebooted itself while I was using it a few times. A few days ago, it had enough battery such that I left it on overnight. I picked it up the next morning and the notification lamp was flashing so I knew it was still on. I tried to wake it up without success. Usually a quick tap on the power button should do it. Nothing. So I rebooted... and on the google logo it stuck. I knew that a factory reset was probably in order since I didn't do it when I replaced the batter... I got it into the recovery screen... but I could not get the menu. I likely didn't press the right volume rocker. Then I tried again... booted to the bootloader, and selected recovery. This time, and since, only the google logo comes up. No andy on his back with "no command". It just tries to boot into something. I can't do a factory reset this way.
I tried the Nexus Root Toolkit. I can only get it to recognize the device if it's in the bootloader... when I try to use it to boot to recovery, same thing and the NRT says waiting for device... and gets no further. I tried to use it to flash (stock?) recovery but the N10 just sits there on the twrp logo screen and nothing more after temporarily booting into twrp. Just keeps saying "waiting for device"
Anyone have any suggestions! Getting seriously bummed!
So one more data point... I manually rebooted into the bootloader after trying to flash the stock recovery using the NRT. Then it appeared to flash the recovery image.... here is the bit of the log where it ended up:
Checking Fastboot Connectivity
fastboot devices
R32CB04GHGT fastboot
+ Fastboot Device Connected
Flashing Stock Recovery to RECOVERY partition...
fastboot flash recovery "C:\usr\NRT\data\Recovery_Stock\recovery_stock_mantaray_5.1.1_LMY49J.img"
Temporarily Booting TWRP...
fastboot boot "C:\usr\NRT\data\Recovery_Custom\TWRP\twrp-3.0.2-0-manta.img"
Flashing 'undo-perm-recovery-signed.zip'...
Waiting for your device...
That's where it ended up... not getting any further. Once again, attempting to boot into recovery gets it stuck on the Google logo.
How screwed am I? Is there a thread somewhere in the forum anyone can point me at?
Well, in spite of the crickets... I understand. I've managed to resurrect my Nexus 10. Alas there are no good contemporary replacements. The last so-called nexus table google put out there was too damn expensive in the first place and they seem to have abandoned the tablet market to others.
So the key question here: So long as I can get this tablet into the bootloader is it generally possible to reflash a stock image? I'd like to know of any types of caveats etc. The mystery I have still though is: How or why did my N10 get into this state (of of only being able to get to the Google screen) in the first place? I didn't have any questionable apps installed etc. I was totally on stock. One thing that did happen a week or two prior to my tablet going belly up... was somehow the thing lost my google account info and gmail had none of my accounts in place... it was very odd.
I did have to wipe the system because evidently you can't flash anything onto a locked bootloader (the Nexus Root Toolkit by wugfresh is up to date so far as the N10 is concerned at least). I know I could have resorted to using fastboot.exe and the adb directly but this was a touch easier. Alas the backup options for it say you need an unlocked bootloader which seems to be a chicken/egg issue if you've always been on stock.... so it goes.

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