Database Users

Moto X Pure pre release

I have a moto x pure pre release phone. It was a model that was issued before the initial release of moto x pure. I have tried to get the unlock code with no success. I get a failed error message. I have tried this on windows 10 and Linux. I can successfully recognize the device on fastboot and adb. However, no unlock code. I am now thinking somehow the phone is locked and unable to get this code. I'm thinking about selling this phone and getting a new one. I would like any feedback if you think I will have the same issue or if the pre release may be locked.
Sent from my Nexus 6 using XDA Free mobile app

I had no issue unlocking a phone bought directly from Motorola on November.

jcasares said:
I had no issue unlocking a phone bought directly from Motorola on November.
Click to expand...
Click to collapse
Was it a pre-release version? My guess is no.

Did you go into settings and flip the unlock switch? Hard to help when you don't list the steps you took to unlock.

lafester said:
Did you go into settings and flip the unlock switch? Hard to help when you don't list the steps you took to unlock.
Click to expand...
Click to collapse
I installed Android sdk and Motorola driver. Then enabled USB debugging and checked OEM unlock. Then booted into bootloader. Then typed fastboot OEM get_unlock_data. Then it fails to get information.

brholt6 said:
Was it a pre-release version? My guess is no.
Click to expand...
Click to collapse
It is special phone specifically designed to show off the phone before launch.

droc83 said:
I installed Android sdk and Motorola driver. Then enabled USB debugging and checked OEM unlock. Then booted into bootloader. Then typed fastboot OEM get_unlock_data. Then it fails to get information.
Click to expand...
Click to collapse
Eng boot loader by chance ? Did you try fast oem unlock?
Sent from my SM-T810 using Tapatalk

I was simply answering his doubt about purchasing a new one and facing the issue of unlocking the bootloader again.
He won't have this issue anymore with a unit purchased from Motorola.

dottat said:
Eng boot loader by chance ? Did you try fast oem unlock?
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
What does fast oem unlock do? Do you mean fastboot oem unlock? I didn't try either one.

droc83 said:
What does fast oem unlock do? Do you mean fastboot oem unlock? I didn't try either one.
Click to expand...
Click to collapse
Yes dang keyboard.
Sent from my XT1575 using Tapatalk

droc83 said:
It is special phone specifically designed to show off the phone before launch.
Click to expand...
Click to collapse
Ya, I wasn't asking what a pre-release version was. I think you misread.

dottat said:
Yes dang keyboard.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I tried fastboot oem unlock. It is asking for a code which I can't get.

Did you go to moto and request unlock?

The code you need you can get it on the Motorola support site (I believe this).

jcasares said:
The code you need you can get it on the Motorola support site (I believe this).
Click to expand...
Click to collapse
I need the code from my phone to do this. That is where my trouble is. Everytime I enter fastboot oem get_unlock_data it gives me this.
C:\SDK\platform-tools>fastboot oem get_unlock_data
...
(bootloader) Failed to get unlock data, please try again!
FAILED (remote failure)
finished. total time: 0.016s

lafester said:
Did you go to moto and request unlock?
Click to expand...
Click to collapse
They won't help with unlocking my bootloader. They just refer to a website on how to do it. I have told them I believe something is wrong with the phone but they don't want to help with this. I think I am going to just give up and sell the phone and cut my losses.

So why dont you actually follow the process for Bootloader unlock on Moto's Site?

droc83 said:
I need the code from my phone to do this. That is where my trouble is. Everytime I enter fastboot oem get_unlock_data it gives me this.
C:\SDK\platform-tools>fastboot oem get_unlock_data
...
(bootloader) Failed to get unlock data, please try again!
FAILED (remote failure)
finished. total time: 0.016s
Click to expand...
Click to collapse
Did you try flashing the stock factory images in fastboot, then rebooting and trying the process once more? You could have an odd boot loader version or something.
Sent from my XT1575 using Tapatalk

dottat said:
Did you try flashing the stock factory images in fastboot, then rebooting and trying the process once more? You could have an odd boot loader version or something.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Do you have a link on how to do this?

fkofilee said:
So why dont you actually follow the process for Bootloader unlock on Moto's Site?
Click to expand...
Click to collapse
I did follow these steps. However, I have to send them a code from my phone which I cannot get.

Please help want to unlock bootloader

Guys please help I can't unlock the boot loader(ze550kl) for the following model I wanted to install cm. Thank you
ASUSSKU WW
BOARD msm8916
BOOTLOADER unknown
BRAND asus
CHARACTERISTICS phone
COUNTRYCODE WW
CPU_ABI arm64-v8a
DEVICE ASUS_Z00L_63
DISPLAY LRX22G.WW_user_1.17.40.1234_20160304
FINGERPRINT asus/WW_Z00L/ASUS_Z00L_63:5.0.2/LRX22G/WW_user_1.17.40.1234_20160304:user/release-keys
HARDWARE qcom
HOST builder5-pc
ID LRX22G
MANUFACTURER asus
MODEL ASUS_Z00LD
PRODUCT WW_Z00L
TAGS release-keys
TYPE user
USER builder5
CODENAME REL
INCREMENTAL WW_Z00L-WW_user_1.17.40.1234_20160304-user-20160304
RELEASE 5.0.2
SDK_INT 21
RADIO 202c10_11.1.0_160304
Root Access:no access
SU:not found
How to unlock bootloader?

Use the boot loader unlock app found in the General subforum.

HampTheToker said:
Use the boot loader unlock app found in the General subforum.
Click to expand...
Click to collapse
I tried it just restarts and there is no white logo screen

The white logo screen is only for the ZenFone 2 base models. For ZenFone 2 Laser variants, the logo screen will and should remain black. To verify whether your device hadha been truly unlocked, head over to fastboot mode on your device, and type the command: "fastboot oem device-info" (without the quotes) into the command prompt/terminal.
If it says device unlocked: true, that means your device had been successfully unlocked.
Another method is to try flashing TWRP onto your device, then attempting to boot into recovery. If it boot successfully, your device had been unlocked. If the ASUS logo just flashes and goes instantly, and then rebooting back to the system, it is still locked.

Rizzed said:
The white logo screen is only for the ZenFone 2 base models. For ZenFone 2 Laser variants, the logo screen will and should remain black. To verify whether your device hadha been truly unlocked, head over to fastboot mode on your device, and type the command: "fastboot oem device-info" (without the quotes) into the command prompt/terminal.
If it says device unlocked: true, that means your device had been successfully unlocked.
Another method is to try flashing TWRP onto your device, then attempting to boot into recovery. If it boot successfully, your device had been unlocked. If the ASUS logo just flashes and goes instantly, and then rebooting back to the system, it is still locked.
Click to expand...
Click to collapse
Thanks Rizzed I'll check via fastboot

Any results?

Same device and same problem
I have tried with a few "different" unlock apps and still get the following result after running
Code:
fastboot oem device-info
HTML:
...
(bootloader) Device unlocked: false
(bootloader) Charger screen enabled: false
(bootloader) Display panel:
OKAY [ 0.004s]
finished. total time: 0.004s
Also I noticed that Asus' support page from the country where the device was bought does not have "utilities" section where the unlock apk would be located. (can't post a direct link since I'm new here, so here's part of the link: asus.com/br/Phone/ZenFone-2-Laser-ZE550KL/HelpDesk_Download/)

for this version of firmware(WW_user_1.17.40.1234_20160304) it does not work.. I have tried many times ... I am downgrading to 1.16.... will check.. For 1.16, bootloader unlock works with the unlocker app for ze600kl

hemantjangid39 said:
for this version of firmware(WW_user_1.17.40.1234_20160304) it does not work.. I have tried many times ... I am downgrading to 1.16.... will check.. For 1.16, bootloader unlock works with the unlocker app for ze600kl
Click to expand...
Click to collapse
Does it really work after downgrading? I'm currently sitting right here pulling my hair out over this. Would be great if it really works.

Did you manage to downgrade?
I tried downgrading but failed with fota_return_code 409 ("can't install this package [date] over newer build [date]").

igorrafael said:
Did you manage to downgrade?
I tried downgrading but failed with fota_return_code 409 ("can't install this package [date] over newer build [date]").
Click to expand...
Click to collapse
Before attempting to downgrade, go to FASTBOOT mode, and type this commands (in order),
fastboot erase system
fastboot oem reboot-recovery
It should be able to flash successfully now.

Rizzed said:
Before attempting to downgrade, go to FASTBOOT mode, and type this commands (in order),
fastboot erase system
fastboot oem reboot-recovery
It should be able to flash successfully now.
Click to expand...
Click to collapse
Thanks for the tip. Erasing system didn't work but your gave me the idea of changing the recovery partition. I managed to flash the stock version from this post. Only after the second line of the recovery screen showed "1.16" I managed to flash the file UL-Z00L-WW-1.16.40.763-user.zip
Unfortunately still didn't manage to unlock after a factory reset with the new firmware. Using unlock apk from this post:

igorrafael said:
Thanks for the tip. Erasing system didn't work but your gave me the idea of changing the recovery partition. I managed to flash the stock version from this post. Only after the second line of the recovery screen showed "1.16" I managed to flash the file UL-Z00L-WW-1.16.40.763-user.zip
Unfortunately still didn't manage to unlock after a factory reset with the new firmware. Using unlock apk from this post:
Click to expand...
Click to collapse
Really sorry about that..
I'm currently trying out all the other previous software, starting from the latest to the oldest. I will inform you immediately if it works out.

nrv.patel said:
I tried it just restarts and there is no white logo screen
Click to expand...
Click to collapse
I have been trying to unlock using the official unlock app since seven days. @Rajko said the app works sometimes. Also I have noticed that devices that were updated to 1.17 build are facing the same problem. Others who unlocked their device before the update were able to unlock BL. I even tried downgrading to 1.15 and 1.16 but no success till now. Maybe Asus has patched the bootloader with the 1.17 update and as you know bootloaders cannot be downgraded normally and can be fatal for any device. We may be able to unlock when Asus releases unlock app for Z00L.

sziraqui said:
I have been trying to unlock using the official unlock app since seven days. @Rajko said the app works sometimes. Also I have noticed that devices that were updated to 1.17 build are facing the same problem. Others who unlocked their device before the update were able to unlock BL. I even tried downgrading to 1.15 and 1.16 but no success till now. Maybe Asus has patched the bootloader with the 1.17 update and as you know bootloaders cannot be downgraded normally and can be fatal for any device. We may be able to unlock when Asus releases unlock app for Z00L.
Click to expand...
Click to collapse
Can confirm this. I downgraded to the oldest but to no avail.
Is there any way to downgrade the bootloader though? I really am thinking of selling this device for those high-end phones (Samsung S7/HTC 10) if there really is no solution.
Sent from my ASUS_Z00LD using XDA-Developers mobile app

Rizzed said:
Can confirm this. I downgraded to the oldest but to no avail.
Is there any way to downgrade the bootloader though? I really am thinking of selling this device for those high-end phones (Samsung S7/HTC 10) if there really is no solution.
Sent from my ASUS_Z00LD using XDA-Developers mobile app
Click to expand...
Click to collapse
if we don't figure it out within a month I'll also look into a replacement. For now I'll try to live with the stock rom...
btw, any reason you'd go for Samsung/HTC instead of Motorola/OnePlus?

igorrafael said:
if we don't figure it out within a month I'll also look into a replacement. For now I'll try to live with the stock rom...
btw, any reason you'd go for Samsung/HTC instead of Motorola/OnePlus?
Click to expand...
Click to collapse
The HTC looks to be an excellent choice. Their last few devices weren't up to par, and it's cost them dearly. They've stepped their game up with the 10, and I think it'll be the device to put them back in the game.
The Galaxy S7 family speaks for itself.
As for Motorola, I'd avoid them like the plague. They're horrible with updates and are getting sued right now for failing to properly honor their customers warranty claims.
Oneplus is a toss up, IMO. The Oneplus 3 could be a hit or a miss. I'm not sure when it's supposed to drop, but I'd keep my eye on it.

HampTheToker said:
The HTC looks to be an excellent choice. Their last few devices weren't up to par, and it's cost them dearly. They've stepped their game up with the 10, and I think it'll be the device to put them back in the game.
The Galaxy S7 family speaks for itself.
As for Motorola, I'd avoid them like the plague. They're horrible with updates and are getting sued right now for failing to properly honor their customers warranty claims.
Oneplus is a toss up, IMO. The Oneplus 3 could be a hit or a miss. I'm not sure when it's supposed to drop, but I'd keep my eye on it.
Click to expand...
Click to collapse
Interesting, I personally had very good experience with Motorola and have seen a lot of people having trouble with samsung phones.
My view on Samsung is biased though, as I barely consider them android phones. Prejudice aside , I see them as designed for people who want the status of iPhones but want something "like an android".
I hope the OnePlus 3 turns out to be good

igorrafael said:
Interesting, I personally had very good experience with Motorola and have seen a lot of people having trouble with samsung phones.
My view on Samsung is biased though, as I barely consider them android phones. Prejudice aside , I see them as designed for people who want the status of iPhones but want something "like an android".
I hope the OnePlus 3 turns out to be good
Click to expand...
Click to collapse
Well, sorry for saying this, but I personally do not trust any companies from (you know which country). Their phones may pack in very high specifications at very low and attractive prices, but really, there must be a catch, right? (personal opinion)
I live in Singapore and unfortunately, I don't see any Motorola smartphones being sold at any of our major electronics store or even online.
Sent from my ASUS_Z00LD using XDA-Developers mobile app

igorrafael said:
Interesting, I personally had very good experience with Motorola and have seen a lot of people having trouble with samsung phones.
My view on Samsung is biased though, as I barely consider them android phones. Prejudice aside , I see them as designed for people who want the status of iPhones but want something "like an android".
I hope the OnePlus 3 turns out to be good
Click to expand...
Click to collapse
I didn't say Moto makes a bad phone. On the contrary, their phones are usually pretty solid. It's their business practices and weak update support that turns me off, but they undeniably make good phones. Just don't expect to run the latest and greatest Android has to offer a year after release.
My opinion of Samsung is biased as well. My previous device was a Galaxy S4, and I LOVED it. It was a damn good phone that could take whatever I threw at it. And, the dev support...that phone had every ROM and mod you could ever want. The only reasons I didn't stick with Sammy were the price, and I the fact that my Samsung experience had gotten a little stale after three years with a Galaxy S4. Plus, these Zenfone variants dropped when I was ready to upgrade, and they were pretty attractive. I don't regret it for a second. Like I said previously, if Asus would drop ZenUI, I'm certain that the root community would want what they have to offer.
Oneplus is due to release a good device. I have a good feeling that they'll drop that crappy invite system this time around. If they do that and give us another flagship killer, the Oneplus 3 would be more than likely sell like hotcakes.

I made a mess of my G4 plus

I'm not sure if this is going to end up as a fix or a cautionary tale, but here goes.
Was looking to root my g4, so I successfully unlocked the bootloader & installed TWRP using this method: http://forum.xda-developers.com/moto-g4-plus/how-to/guide-newbie-resource-thread-t3386584
Things were going pretty good there, but when I tried to install the SU image through TWRP, the phone wouldn't boot.
Naturally, I didn't do a backup of the stock state of the phone (BECAUSE I'M AN IDIOT!) so I figured, what the hell, might as well install cyanogen mod, and see what that's all about. There's a cyanogenmod beta for the G4+. It went on smooth through the TWRP installer and was behaving ok, but wouldn't see the SIM. I check the IMEI number and the phone does not have a value set, just blank space.
I then tried to re flash stock firmware on the phone, thinking that might restore the IMEI.
It was a bear to get on there, but I was pretty proud of myself when it booted.
Trouble is: still no IMEI number. Also no wifi and it can't see the SIM card (probably because no IMEI number).
So, I figured I'd go back to the cyanogenmod, and see if I could somehow trick it into an IMEI number, BUT! re-loading the firmware re-locked the bootloader.
I went through the unlock process at motorola again, but this time she won't unlock. The console is throwing me
Code:
...
(bootloader) invalid boot state
OKAY [ 0.005s]
.
So, from here, I don't know where to go. Try re-flashing cyanogenmod on it manually I guess, but I don't know if that will work with the bootloader perpetually locked.
Can anyone help me sort this out?
Please?

How did u flash the stock ROM? Did u flash the right one for your device.
Sent from my Moto G⁴ Plus using Tapatalk

Silesh.Nair said:
How did u flash the stock ROM? Did u flash the right one for your device.
Sent from my Moto G⁴ Plus using Tapatalk
Click to expand...
Click to collapse
I flashed the stock rom on manually from the terminal using fastboot. Evidently: it isn't the right version. After careful inspection, it seems like I loaded the Indian / Asian version, whereas my device is the Canadian version.
Unfortunately, the Canadian stock firmware is still listed as a work in progress.

And the file names are confusing as hell. My device model is xt1643 but my stock ROM doesn't even mention 1643 in the file name. What's your model number?
Sent from my Moto G⁴ Plus using Tapatalk

Silesh.Nair said:
And the file names are confusing as hell. My device model is xt1643 but my stock ROM doesn't even mention 1643 in the file name. What's your model number?
Sent from my Moto G⁴ Plus using Tapatalk
Click to expand...
Click to collapse
it's model XT1641, bought in Canada.

Did you turn on unlock bootloader option in Dev settings ?

W0000000ooooooooooooooooooHooooooo00000000000000000000000000!!!:victory:
We're back in business, kids!
Found the stock rom for the Canadian Retail build (not locked to carrier) here: https://mirrors.lolinet.com/firmware/moto/athene/official/RETCA/
It took forever to download, but once it showed up, I flashed it on with fastboot, fired 'er up, and it's the same old stock G4 with working wifi, that can see the SIM & Connect to the network, complete with IMEI number AND - I believe - an unlocked bootloader.... at least I get the unlocked bootloader warning screen on boot.
Varun: I saw your message when I was getting set to flash the firmware on and got set to put my palm through my head. You're right: it could have been just the switch in developer options. But I checked and it was on.
Maybe the mods can add that firmware to the big firmware download links post.
Now, you'd think that having just brought this thing back from the dead I'd leave well enough alone and quit fiddling with this thing, but...

Maybe the owner of the newbie thread should add a post with "take a backup through twrp"

varun.katoch said:
Did you turn on unlock bootloader option in Dev settings ?
Click to expand...
Click to collapse
had the same issue. forgot to turn on usb debugging

bootloader unlock anybody trying?

will moto g4 xt1625 amazon bootloader ever get unlocked??

...
If you're moto G4 is non-amazon version you can do it without any problem..

I just ordered the amazon version last week and had no problem unlocking it. I think Motorola stopped giving unlock codes for the amazon version for a while. That must have changed cause like I said I had no problem as well as others I read about in another thread

For mine a week ago and had no problems. On g4 play i did i messed up the numbers and it said it couldn't be unlocked but when i for them right it unlocked right away.

I'm one of the originals and I still can't unlock (when with I received a replacement under warranty)
I only can hope that I'm entering the value wrong but I don't think that is the case.

bfridman said:
I'm one of the originals and I still can't unlock (when with I received a replacement under warranty)
I only can hope that I'm entering the value wrong but I don't think that is the case.
Click to expand...
Click to collapse
Did you set allow OEM unlocking option under developer options had that trouble when trying to unlock my bootloader

lerg96 said:
...
If you're moto G4 is non-amazon version you can do it without any problem..
Click to expand...
Click to collapse
bro i have amazon version

hulkbuster92 said:
Did you set allow OEM unlocking option under developer options had that trouble when trying to unlock my bootloader
Click to expand...
Click to collapse
Does that impact the output of the fastboot OEM get_unlock_data command? I get gated when taking the command output and putting it through the data scrubber tool and clicking "can my device be unlocked".

bfridman said:
Does that impact the output of the fastboot OEM get_unlock_data command? I get gated when taking the command output and putting it through the data scrubber tool and clicking "can my device be unlocked".
Click to expand...
Click to collapse
Yes when i tried it first i was missing a line of values but when i set allow OEM unlocking enabled i got the last line of values

hulkbuster92 said:
Yes when i tried it first i was missing a line of values but when i set allow OEM unlocking enabled i got the last line of values
Click to expand...
Click to collapse
Thank you for the reply. I gave that a shot but received the same lines and still a no go . Oh well.

Unable to unlock Moto E3 (XT1700) (TESCO UK)

Hi,
So I recently got my hands on this new phone, and the blimming phone won't unlock. I'm using the XT1700!!! Not E3 Power!. It's on TESCO UK, and the System Version is "23.0.XT1700_S303_160829_UK". Yes, in developer options, OEM Unlocking is ticked! Tried two PCs, different drivers, different cables... idk.
I get the output on my phone to unlock with both "flashing unlock_critical" and "oem unlock"; both say "Unlock failed, returning to fastboot in 3s..."
This is the output in CMD:
Code:
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem unlock
...
(bootloader) Start unlock flow
FAILED (remote:
Unlock operation is not allowed
)
finished. total time: 7.803s
Any suggestions? I'm really not sure.

jcolongo said:
Hi,
So I recently got my hands on this new phone, and the blimming phone won't unlock. I'm using the XT1700!!! Not E3 Power!. It's on TESCO UK, and the System Version is "23.0.XT1700_S303_160829_UK". Yes, in developer options, OEM Unlocking is ticked! Tried two PCs, different drivers, different cables... idk.
I get the output on my phone to unlock with both "flashing unlock_critical" and "oem unlock"; both say "Unlock failed, returning to fastboot in 3s..."
This is the output in CMD:
Any suggestions? I'm really not sure.
Click to expand...
Click to collapse
Yeah.
My E3 XT1700 was purchased from Tesco but its sim free, not locked to tesco.
I'm pretty sure if you read elsewhere in the unlock bootloader thread, the S303 firmware DOES NOT allow the bootloader to be unlocked.
My E3 is S124 firmware, although I have been running Lineage OS 14.1 (android 7.1.2) on it for some time.
Sorry but there's no way you can unlock this model

bubba1601 said:
Yeah.
My E3 XT1700 was purchased from Tesco but its sim free, not locked to tesco.
I'm pretty sure if you read elsewhere in the unlock bootloader thread, the S303 firmware DOES NOT allow the bootloader to be unlocked.
My E3 is S124 firmware, although I have been running Lineage OS 14.1 (android 7.1.2) on it for some time.
Sorry but there's no way you can unlock this model
Click to expand...
Click to collapse
Is there not anyway I can flash S124? Its MTK so I could surely use a flashtool?

bubba1601 said:
Yeah.
My E3 XT1700 was purchased from Tesco but its sim free, not locked to tesco.
I'm pretty sure you need to unlock the bootloader to do that.
Its really not worth the hastle.
S124 isn't available anywhere to download unless you pay for it, but you got to unlock the bootloader before you can flash it, as its only available as a TWRP back up.
I lost my IMEI number doing that and had to flash an S131 E3 power firmware and reflash my IMEI which wasn't easy at all.
I've just checked and S303 and S512 are indeed bootloader locked.
Click to expand...
Click to collapse

bubba1601 said:
bubba1601 said:
Yeah.
My E3 XT1700 was purchased from Tesco but its sim free, not locked to tesco.
I'm pretty sure you need to unlock the bootloader to do that.
Its really not worth the hastle.
S124 isn't available anywhere to download unless you pay for it, but you got to unlock the bootloader before you can flash it, as its only available as a TWRP back up.
I lost my IMEI number doing that and had to flash an S131 E3 power firmware and reflash my IMEI which wasn't easy at all.
I've just checked and S303 and S512 are indeed bootloader locked.
Click to expand...
Click to collapse
Damn man. Is there anyway I can root at least?
Click to expand...
Click to collapse

jcolongo said:
bubba1601 said:
Damn man. Is there anyway I can root at least?
Click to expand...
Click to collapse
Not unless you find one if these "one click root" apps via PC that supposedly magically root.
Its a shame these bootloaders cannot be advertised as not unlocking compatible, it would have saved you a lot of trouble.
Do try everything although to be fair, I've not seen anyone post about unlocking those two firmwares.
I'm only sorry I can't help more
Click to expand...
Click to collapse

bubba1601 said:
jcolongo said:
Not unless you find one if these "one click root" apps via PC that supposedly magically root.
Its a shame these bootloaders cannot be advertised as not unlocking compatible, it would have saved you a lot of trouble.
Do try everything although to be fair, I've not seen anyone post about unlocking those two firmwares.
I'm only sorry I can't help more
Click to expand...
Click to collapse
It's all good. I'm making progress however; managed to find a S124 SP flash firmware, but I'm scared to flash it, as I'll be out of a phone for 3 months which is a problem, as I need it for collage. I'll continue to look around.
Click to expand...
Click to collapse