Problem HDMI 4k with Samsung TV series KS7000/7500/8000/9000 - Shield Android TV Q&A, Help & Troubleshooting

Hello guys . I have a big problem with my nvidia shield tv pro . It works fine on all TV 1080p but I recently bought a Samsung TV series ks8000 and fails to interface the ever black screen . I tried it with 6 different hdmi cables !!! all High speed with Ethernet !! but nothing happens . I tried all the HDMI ports of TV with no result . I updated the firmware of the TV ue65ks8000 with the latest 1125 version, I tried various firmware shield tv 2.0 2.1 3.0 and 3.2 no result !! Then I thought it was only a problem of my TV and I went to the mall with my nvidia shield ... you will not believe but I found that it does not work on any TV Samsung series KS !!! I tried all the ks7000 / 7500 / 8000/9000 none of these works . I finally tried it on 2 lg OLED 4K and works perfectly in 4k @ 60hz !!!! So this is a bug in the Samsung TV . Please help me!! Thank you to all and excuse me for my bad english.

Peppeg83 said:
Hello guys . I have a big problem with my nvidia shield tv pro . It works fine on all TV 1080p but I recently bought a Samsung TV series ks8000 and fails to interface the ever black screen . I tried it with 6 different hdmi cables !!! all High speed with Ethernet !! but nothing happens . I tried all the HDMI ports of TV with no result . I updated the firmware of the TV ue65ks8000 with the latest 1125 version, I tried various firmware shield tv 2.0 2.1 3.0 and 3.2 no result !! Then I thought it was only a problem of my TV and I went to the mall with my nvidia shield ... you will not believe but I found that it does not work on any TV Samsung series KS !!! I tried all the ks7000 / 7500 / 8000/9000 none of these works . I finally tried it on 2 lg OLED 4K and works perfectly in 4k @ 60hz !!!! So this is a bug in the Samsung TV . Please help me!! Thank you to all and excuse me for my bad english.
Click to expand...
Click to collapse
There isn't a bug with either the KS8000 or KS9000. The Shield works perfectly fine on both. I use the Shield on both of them every day.
Try going into expert picture settings for your television and enable UHD color for the HDMI input that you have your Shield connected to. They are turned off by default.

I have trayed to enable uhd color on all hdmi port but nothing happened.

I am having similar problems in that my KS7000 only recognises devices on HDMI 1 and 4 (ARC). HDMI 2 and 3 do not recognise any devices. Samsung tech have tried everything including a full EDID reset. They are now sending me out a new one connect mini to try.
Simon

Nothing else? I am desperato! Nothing answer from samsung and nvidia!

Mushii77 said:
I am having similar problems in that my KS7000 only recognises devices on HDMI 1 and 4 (ARC). HDMI 2 and 3 do not recognise any devices. Samsung tech have tried everything including a full EDID reset. They are now sending me out a new one connect mini to try.
Simon
Click to expand...
Click to collapse
Hi Mushii77, I have the exact same problem, did the new connect box solve your problem?
Thank you.

Related

TV OUT possible?

has anybody tried TV out on t3333 mega , i see it written on the box with a " * " mark as all in one(tv usb audio)
which type of cable would work . and since its qvga will it be worth . i don't see any youtube videos which can prove its tv out
since ipod have good tv out being 320x240 so i guess its tv out will also be good
can anyone provide a schema
I think, that it is not possible to connect Mega to TV.
but anyone tried to connect cable since its available on internet.

TV-Out Problem (Black / White Screen)

Hello, i´m using SlimICS 3.5 Rom, a original Nokia cable and a scart adapter for the TV. I´ve set it to PAL ( Europe ) but the screen on the TV is b/w. I tried to change it to NTSC and back but nothing works.
Anyone else has got this problem?
Greetings
Yeah it happens to me on a Samsung TV while it's working without problem with a Toshiba one...
Some TV don't like this cable or signal it seems.

Nexus Player no sound coming from TV

Using my Nexus Player on my Vizo 4K smart TV and not getting any sound from anything played by the NP. Google support wasn't any help and I ended up RMAing the NP just in case it was a faulty device. Got the new one and having same issues so it's something with my NP/TV combo.
Also did do all the normal troubleshooting steps (differnt HDMI ports, different cables, verified that my cable/port worked by plugging in a console, factory reset). No external speakers so just tv speakers. only thing i didnt try was another TV.
Anyone have issues like this? Anyone running off a 4k and/or smart tv no problem? What are some other options?
MmmMonster said:
Using my Nexus Player on my Vizo 4K smart TV and not getting any sound from anything played by the NP. Google support wasn't any help and I ended up RMAing the NP just in case it was a faulty device. Got the new one and having same issues so it's something with my NP/TV combo.
Also did do all the normal troubleshooting steps (differnt HDMI ports, different cables, verified that my cable/port worked by plugging in a console, factory reset). No external speakers so just tv speakers. only thing i didnt try was another TV.
Anyone have issues like this? Anyone running off a 4k and/or smart tv no problem? What are some other options?
Click to expand...
Click to collapse
I have a Vizio M-Series smart TV. I get no sound from my Nexus Player. It works fine on my Samsung TV, which isn't a smart TV, but will not function properly on my vizio and I have tried 3 different cords, ports, etc and I just cant get it to work
dhemke17 said:
I have a Vizio M-Series smart TV. I get no sound from my Nexus Player. It works fine on my Samsung TV, which isn't a smart TV, but will not function properly on my vizio and I have tried 3 different cords, ports, etc and I just cant get it to work
Click to expand...
Click to collapse
Something with vizio tvs then.. im wondering if theres some sound redirection that isnt automatic with the player. i know my friend had a surround sound issue with his tv until he did some setting on his tv and it worked. wondering if its the same thing. ive messed with it all but never had any luck. any other debugging steps we can do ? i flashed my player with the lollirock rom but havent dived into it more than that yet.
Contacted support and was told "that's weird" and now I'm just completely ate up with this thing. My apple TV works and the chromecast works on my vizio. I bought this expecting the same level of quality and it was just a huge let down
Finally got a follow up from tech support.
Thank you for contacting Google!
I got the word from the higher level of support regarding your issue. It seems that there's a compatibility issue with your smart TV and the Nexus player. They're working hard to help and improve the Nexus Player and in the*mean time*please use your Nexus Player with your working HDTV.
Thank you for contacting Google!
Regards,
Mike
The Google Support Team
.....so needless to say, it must not be compatible with Vizio smart tvs
Infrequently my NP loses sound (Sony tv) and it is fixed by flipping to a different input and then back to the NP.
Likely a different issue, but worth a shot!
I wish! I ended up taking mine back to the store. I was so excited for this product too. Just a bummer

Cannot play Netflix with 4K @ 60hz for HDMI

I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?
Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
Click to expand...
Click to collapse
It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
Click to expand...
Click to collapse
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
Click to expand...
Click to collapse
Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
Click to expand...
Click to collapse
According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
Click to expand...
Click to collapse
Interesting find. I'll test that on mine this evening.
@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.
I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.
I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.
reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Click to expand...
Click to collapse
They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.
Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.
Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.

4k tv problems

Hi all,
Recently bought a shield to go with my panasonic cx802 4k TV..
I plugged it all in booted the nvidia logo popped up then black screen... Nothing I tried swapping ports restarting etc nothing.., so I hooked it up to monitor and went though new install changed the HDMI res setting to 720p un plugged and went back to my pana which now did display a picture... Problem is I cannot select a res higher that 720p which I'm finding really annoying.. Can any one help?
Guys I know it's my first post I'm not a total noob.. Just started a new name..
Would a fix for this be to install a custom ROM where I can more control??
Any advice welcome
You shouldn't need that! Btw have you got other sources hooked to your tv, BR player, AND have you tried the sat channel in 4k?
Edit: Saw a reply from @Koying regarding you must not uncheck SURFACE rendering but that was regarding Kodi, to have 4k working. You didn't mention Kodi, though!
Edit2: Have you tried disabling Cec control, if you had it enabled before?
Inviato dal mio ASUS_Z00AD utilizzando Tapatalk
Are you using the at least a HDMI 1.4 cable?
Hey guys, i have the same problem.
I think it's a real thing : https://forums.geforce.com/default/topic/918948/shield-android-tv/stuck-at-720p-after-update/
https://forums.geforce.com/default/...shield-tv-stuck-at-720p60hz-max-on-4k-screen/
hen, i started my shield TV, and it was in 720p. When i try to change this on the system HDMI menu, i just have choice between 3 720P option.
I tried a brand new cable 2.0, same problem.
I reinstall my TV and my shield TV, same problem.
On a french forum i found someone talking about an Edid corruption, but i don't know what that's thing.
I couldn't test on another screen because i don't have one. I can read 4k movie with my popcorn hour on the same HDMI port, with the same hdmi cable as the shield TV.
Do you have a lead about a solution ?
Thanks !
alexfresh16 said:
Hey guys, i have the same problem.
I think it's a real thing : https://forums.geforce.com/default/topic/918948/shield-android-tv/stuck-at-720p-after-update/
https://forums.geforce.com/default/...shield-tv-stuck-at-720p60hz-max-on-4k-screen/
hen, i started my shield TV, and it was in 720p. When i try to change this on the system HDMI menu, i just have choice between 3 720P option.
I tried a brand new cable 2.0, same problem.
I reinstall my TV and my shield TV, same problem.
On a french forum i found someone talking about an Edid corruption, but i don't know what that's thing.
I couldn't test on another screen because i don't have one. I can read 4k movie with my popcorn hour on the same HDMI port, with the same hdmi cable as the shield TV.
Do you have a lead about a solution ?
Thanks !
Click to expand...
Click to collapse
EDID is the signature the TV send to connected device so the device know what the TV can do.
So if the EDID is corrupted or unknown to the device it will default to 720p or 1080p. IMO
Maybe you can perform a firmware upgrade on your TV and see if their will reset the TV itself . Check their support site.
Good luck.
Extended display identification data (EDID) is a data structure provided by a digital display to describe its capabilities to a video source (e.g. graphics card or set-top box). It is what enables a modern personal computer to know what kinds of monitors are connected to it.
Thank you, i did perform a firmware update just before the problem happen on my TV.
Maybe a downgrade could be a solution, i have no idea on how i can do that on philips TV
I tried to do a full install with nvidia img, but i never pass the "please wait .." steps
i could perform a hard reset of my tv, reflashing the first version of the firmware.
Still the same problem.
I will ask Nvidia for a RMA
---------- Post added at 07:30 AM ---------- Previous post was at 07:16 AM ----------
Filty21 on another forum found a solution here's the solution, i'm trying :
I had the same problem: you have to factory reset your shield on other device like xbox one pass-through. I explain:
First let the Shield connected to your tv and try to factory then at popup confirmation click ok.
Second disconnect hdmi cable to connect it at an other device (xbox or receiver...). Let the shield in this state during 10 min.
Finally reconnect the shoeld to your tv. You will have choices resolution...
Hello.
I do not understand what you are talking about. Could you be clear? I have that same problem
I'm having the same problem on my Phillips tv
Did you manage to resolve this issue Alex?
Fr3kysnail said:
Did you manage to resolve this issue Alex?
Click to expand...
Click to collapse
I'm 99% certain the problem lies with your HDMI cable. Get a HDMI 2.0 or higher cable. A 1.4b cable by design doesn't support higher resolutions with a high refresh rate. It could do 4k but at 30hz only. 2.0 will support 4k , 2.0a will support 4k with HDR.

Categories

Resources