Nexus Player no sound coming from TV - Nexus Player Q&A, Help & Troubleshooting

Using my Nexus Player on my Vizo 4K smart TV and not getting any sound from anything played by the NP. Google support wasn't any help and I ended up RMAing the NP just in case it was a faulty device. Got the new one and having same issues so it's something with my NP/TV combo.
Also did do all the normal troubleshooting steps (differnt HDMI ports, different cables, verified that my cable/port worked by plugging in a console, factory reset). No external speakers so just tv speakers. only thing i didnt try was another TV.
Anyone have issues like this? Anyone running off a 4k and/or smart tv no problem? What are some other options?

MmmMonster said:
Using my Nexus Player on my Vizo 4K smart TV and not getting any sound from anything played by the NP. Google support wasn't any help and I ended up RMAing the NP just in case it was a faulty device. Got the new one and having same issues so it's something with my NP/TV combo.
Also did do all the normal troubleshooting steps (differnt HDMI ports, different cables, verified that my cable/port worked by plugging in a console, factory reset). No external speakers so just tv speakers. only thing i didnt try was another TV.
Anyone have issues like this? Anyone running off a 4k and/or smart tv no problem? What are some other options?
Click to expand...
Click to collapse
I have a Vizio M-Series smart TV. I get no sound from my Nexus Player. It works fine on my Samsung TV, which isn't a smart TV, but will not function properly on my vizio and I have tried 3 different cords, ports, etc and I just cant get it to work

dhemke17 said:
I have a Vizio M-Series smart TV. I get no sound from my Nexus Player. It works fine on my Samsung TV, which isn't a smart TV, but will not function properly on my vizio and I have tried 3 different cords, ports, etc and I just cant get it to work
Click to expand...
Click to collapse
Something with vizio tvs then.. im wondering if theres some sound redirection that isnt automatic with the player. i know my friend had a surround sound issue with his tv until he did some setting on his tv and it worked. wondering if its the same thing. ive messed with it all but never had any luck. any other debugging steps we can do ? i flashed my player with the lollirock rom but havent dived into it more than that yet.

Contacted support and was told "that's weird" and now I'm just completely ate up with this thing. My apple TV works and the chromecast works on my vizio. I bought this expecting the same level of quality and it was just a huge let down

Finally got a follow up from tech support.
Thank you for contacting Google!
I got the word from the higher level of support regarding your issue. It seems that there's a compatibility issue with your smart TV and the Nexus player. They're working hard to help and improve the Nexus Player and in the*mean time*please use your Nexus Player with your working HDTV.
Thank you for contacting Google!
Regards,
Mike
The Google Support Team
.....so needless to say, it must not be compatible with Vizio smart tvs

Infrequently my NP loses sound (Sony tv) and it is fixed by flipping to a different input and then back to the NP.
Likely a different issue, but worth a shot!

I wish! I ended up taking mine back to the store. I was so excited for this product too. Just a bummer

Related

[Q] Audio through HDMI?

This could be due to the ROM I'm using (Primee-P9 David's mod), but I tried using Rockplayer Lite to watch a video on my TV through HDMI and there was no Audio. Is there a setting I'm missing? Thanks in advance.
chairhome said:
This could be due to the ROM I'm using (Primee-P9 David's mod), but I tried using Rockplayer Lite to watch a video on my TV through HDMI and there was no Audio. Is there a setting I'm missing? Thanks in advance.
Click to expand...
Click to collapse
Perhaps there is a setting you are missing (I found rockplayer to be the most problematic player possible for the a500 with the exception of the crappy Acer apps that are preinstalled) - but HDMI carries audio and video only on receivers called HDMI switching or HDMI repeater, from my experience.
Try MX player, and if that fails, try a alternative receiver so we can figure out the source of your problem.
entropy.of.avarice said:
Perhaps there is a setting you are missing (I found rockplayer to be the most problematic player possible for the a500 with the exception of the crappy Acer apps that are preinstalled) - but HDMI carries audio and video only on receivers called HDMI switching or HDMI repeater, from my experience.
Try MX player, and if that fails, try a alternative receiver so we can figure out the source of your problem.
Click to expand...
Click to collapse
Thanks, I should've tried different apps to see if it was my tablet or the app. It won't be the problem of the receiver, as I'm plugging it straight into a TV :-D. Hoping its not an HDMI cable problem, I just got this cable from monoprice and I don't have another micro HDMI device to check it with. Thanks!
chairhome said:
Thanks, I should've tried different apps to see if it was my tablet or the app. It won't be the problem of the receiver, as I'm plugging it straight into a TV :-D. Hoping its not an HDMI cable problem, I just got this cable from monoprice and I don't have another micro HDMI device to check it with. Thanks!
Click to expand...
Click to collapse
But it might be the problem of the receiver - your TV is acting as a decoder/receiver and depending on what company produced it and what standards it supports......
http://en.wikipedia.org/wiki/HDMI
Don't just assume a bad cable before trying a alternative receiver (TV) - plug it into a friends system with known good HDMI and see if that works.
Best of luck, hope you get it working
Well, I've used this HDMI port many times before and it works fine, which is why I was saying that the cable has a possibility of it being bad, but I'll try it on another TV as well just in case.
chairhome said:
Well, I've used this HDMI port many times before and it works fine, which is why I was saying that the cable has a possibility of it being bad, but I'll try it on another TV as well just in case.
Click to expand...
Click to collapse
Always a good idea - that way you know for sure if you have a bad cable.

N7 miracast to TV but TV haven't speaker..

Just buy a new Nexus 7 yesterday with Netgear PTV3000, and want to enjoy movie and games in wireless..
But stupid thing happened..my TV doesn't have internal speakers, I used to connect my PS3 to AMP via fiber to get 5.1 sound.
How can I separate the audio by original 3.5mm or bluetooth? Now I cannot hear anything when connected to Netgear PTV3000...:crying:
Anyone could help? Thanks!!
LeoNg628 said:
Just buy a new Nexus 7 yesterday with Netgear PTV3000, and want to enjoy movie and games in wireless..
But stupid thing happened..my TV doesn't have internal speakers, I used to connect my PS3 to AMP via fiber to get 5.1 sound.
How can I separate the audio by original 3.5mm or bluetooth? Now I cannot hear anything when connected to Netgear PTV3000...:crying:
Anyone could help? Thanks!!
Click to expand...
Click to collapse
Wow sounds like you need a video converter box that will give you audio seperate from video. You can't use bluetooth speakers. I tried that to get better audio. The only other thing you could try is a speaker plugged into the headphone jack.
Failrunner said:
Wow sounds like you need a video converter box that will give you audio seperate from video. You can't use bluetooth speakers. I tried that to get better audio. The only other thing you could try is a speaker plugged into the headphone jack.
Click to expand...
Click to collapse
Hi Failrunner~
So you've tried to play audio via Bluetooth when connected to Miracast?
I've tried to plug my headset into audio jack but no sound come out...
BTW, thanks your suggest, i will search for some kind of video converter.... Thanks~
LeoNg628 said:
Hi Failrunner~
So you've tried to play audio via Bluetooth when connected to Miracast?
I've tried to plug my headset into audio jack but no sound come out...
BTW, thanks your suggest, i will search for some kind of video converter.... Thanks~
Click to expand...
Click to collapse
Yeah i wanted better sound so I tried using a bluetooth speaker but it didn't work.
Oh btw you have no audio outputs in your tv? Not sure what soneone would be thinking to make a tv with no speakers and hdmi as well.
I have this problem too. I need to play my sound through Bluetooth speakers but Miracast will not allow me to do so. Interestingly, my Sony Xperia Z was an exception. It allowed me to play into Miracast and Bluetooth speakers at the same time, so I am convinced that it is a software implementation issue. Unfortunately, the Sony Z will disconnect me from wifi internet whenever Miracast is working.
rykel98 said:
I have this problem too. I need to play my sound through Bluetooth speakers but Miracast will not allow me to do so. Interestingly, my Sony Xperia Z was an exception. It allowed me to play into Miracast and Bluetooth speakers at the same time, so I am convinced that it is a software implementation issue. Unfortunately, the Sony Z will disconnect me from wifi internet whenever Miracast is working.
Click to expand...
Click to collapse
SORRY, I spoke too soon... Sony Xperia Z (Android 4.3) does NOT allow the Bluetooth speakers to work together with Miracast either, although it DID work before. Whatever it is, in all summary, Miracast does NOT work with Bluetooth speakers! (or 3.5mm audio headset)
The sound is being sent to the tv as it is supposed to be. You need to pull the audio from there.
Sent from my Nexus 4 using xda app-developers app
Allcast + Chromecast (or Roku, console, or smart tv)
Sent from my VS980 4G using XDA Premium 4 mobile app
I"m just now learning about miracast, could those of you who use it explain it a little?
If I understand it correctly, even if your tv doesn't have any built in ability I can buy a dongle and make it work?
Also, this will allow me to play videos from my tablet SD card to the tv, not just stream vids like chromecast?
Again, Allcast + Chromecast (or Roku, console, or smart TV). Stream whatever you want to tv,
Sent from my Nexus 7 using XDA Premium 4 mobile app
I thought Chromecast only let you stream Netflix and YouTube or other online movies. So you're saying the allcast app will work with Chromecast and allow me to watch movies saved on SD card?
Looks like I'm going to try the all cast/ chrome cast route next. I tried a slimport dongle from amazon, saw my screen for a second. Next tried a netgear miracast ptv3000, could only connect for a couple seconds and then lost the connection. Why is something that should be so simple so flipping difficult?
kingston73 said:
Looks like I'm going to try the all cast/ chrome cast route next. I tried a slimport dongle from amazon, saw my screen for a second. Next tried a netgear miracast ptv3000, could only connect for a couple seconds and then lost the connection. Why is something that should be so simple so flipping difficult?
Click to expand...
Click to collapse
Some miracasts work with some tvs , same with slimport. Kinda a crap shoot . wish I didn't have to get them online and wait for mail to see if they work. Lol. Not many stores have them. Best buy has one sad little google display with n7 2013 n5 and chromecast.. . that's it. Ha
The chromecast/allcast app combo is working perfectly. Setting up the chromecast was easy, way easier than the netgear setup. My n7 connected right away and using the allcast app is very easy. I've been watching video for a solid hour now with no stutters or interruptions. For a total of $40 it's definitely worth it, thank you for the suggestion.
player911 said:
Again, Allcast + Chromecast (or Roku, console, or smart TV). Stream whatever you want to tv,
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks Player911, this app is awesome but still no hope for games....:crying:
1. I am using a monitor, not a TV. So thereis no "Audio Out".
2. I want to use Miscast, not Chrome cast. NOT interested in Chrome cast. Thank you for your understanding.

[Q] Nexus Player - No Picture with LG LB6300

So I got a Nexus Player the other day, but when I plugged it in, I get a blank screen although occasionally I'll see a flash of an image from the device for less than a second.
TV knows that there's a signal, it displays a PCM, 16:9 and 1080p logos when player is powered up, or No Signal when it's powered down
Player works fine when I plugged it into a monitor that I had in another room, and I've tried 3 different HDMI cables (primary cable being an Amazon High Speed HDMI). When I had it installed on the monitor I downloaded the 5.0 upgrade, but that didn't help.
Updated TV software too, no joy.
Called Google, they said call LG. Called LG, they said it's not them.
Google talked about escalating to someone higher than the help desk, but I suspect that's stalled at least until next week. They're also offering to replace the player now too, but I'm not hopeful and increasingly convinced that there's something basically incompatible between this TV (LG 65LB6300) and the Nexus Player. If I had to describe it, it looks like when you'd set your monitor to an invalid resolution / refersh rate back in the CRT days... you might get an image for a second, but then the screen goes blank.
Any thoughts on other options that I might try or should I abandon hope and ask for a refund?
Could be a wonky hdmi cable or connection. If you have other devices via hdmi and they're working, try swapping one of those known good cables and see if it fixes it.
Elrondolio said:
Could be a wonky hdmi cable or connection. If you have other devices via hdmi and they're working, try swapping one of those known good cables and see if it fixes it.
Click to expand...
Click to collapse
I've tried 3 different cables and swapping with my blueray player (blue worked fine on both ports with any of the 3 cables.
Google's troubleshooting steps include:
Step 5: Try the Nexus Player on a different TV.
If the Nexus Player works with another TV, there may be a compatibility issue between the Nexus Player and the original TV. Contact the manufacturer for additional guidance.​
Feels like I've got that compatibility issues and neither party knows what's up.
I'm having the same issue with my LG 55EC9300. The Nexus Player won't display anything on the TV screen (which just remains black). I've tried all the troubleshooting steps available on the Google support pages, including factory resetting the Nexus Player, and nothing has worked.
The TV does seem to recognize that a Nexus Player is attached because it says "Nexus Player" in the TV's input menu when it's connected via HDMI.
Please let me know what you hear.
I just ordered a NP, I got a LG 50LB5900 will test it out when it arrives, luckily I have two options a smart bluray with HDMI in, I hope this doesn't span all new LG units. This needs to get escalated properly and hopefully google will contact LG if it is their issue. I'd call google and escalate it and use this thread as a reference.
defconoi, I'll be anxious to hear your results. I tried pass-thru on my samsung stereo/dvd player. It picked up the audio just fine but the video still had the same problem. If I understand correctly, your LB5900 isn't SmartTV/WebOS, so hopefully you'll be unaffected.
Still doing email dialog with Google, if they can't offer something solid this week I may be asking for a refund on this thing.
I have same issue on an LB6300.
I've tried the Nexus player on a couple other TVs in the house and can confirm it works fine on them, but only a blank screen on the LB6300. I've tried the same troubleshooting steps, but no luck. Very disappointing, this was the TV I wanted to run the Nexus on.
I have that same problem on 42LB671V
black screen on 3 different hdmi cable
on the old tv Mirai it works ok.
xgrey said:
I have that same problem on 42LB671V
black screen on 3 different hdmi cable
on the old tv Mirai it works ok.
Click to expand...
Click to collapse
just tested my 50LB5900, it works surprisingly, its the none-smart version
---------- Post added at 12:31 PM ---------- Previous post was at 12:05 PM ----------
defconoi said:
just tested my 50LB5900, it works surprisingly, its the none-smart version
Click to expand...
Click to collapse
My Samsung smart Blu-ray player has a HDMI input that the nexus player works with, it also supports more audio codecs than my LG TV, for now I got it connected via that until my optical cables come in. As a fix for this issue you guys could probably use a HDMI converter box or adapter, im not quite sure which one would work, but I'd do some googling. The Nexus player is awesome, if it didnt work on my TV i'd find a cheap solution.
defconoi said:
just tested my 50LB5900, it works surprisingly, its the none-smart version
---------- Post added at 12:31 PM ---------- Previous post was at 12:05 PM ----------
My Samsung smart Blu-ray player has a HDMI input that the nexus player works with, it also supports more audio codecs than my LG TV, for now I got it connected via that until my optical cables come in. As a fix for this issue you guys could probably use a HDMI converter box or adapter, im not quite sure which one would work, but I'd do some googling. The Nexus player is awesome, if it didnt work on my TV i'd find a cheap solution.
Click to expand...
Click to collapse
I'm trying to think thru options here... what I'm looking for is to a device that can intercept the HDMI signal, decode it, and then re-encode it to HDMI again (HDMI is the only vialable input option on my TV)... Maybe 2 boxes, [hdmi -> composite] -> [composite -> hdmi]
Maybe I just need to figure out a way to access the composite input on my tv - it's obstructed by the mounting brackets.
Sympathies to you xgrey, but I'm glad to hear that more than one model is affected...
My 55LG just arrived today; out of the box my nexus player worked with it fine. I noticed at times i was getting some audio desyncing caused by the tv of all things but turning the tv off and on fixed it. Well I applied 2 updates and now I'm getting the same issue. This has to be sdome sort of LG or webos trying to block google. My chromecast is still showing up fine.
ya I got a LG tv with Webos an the Nexus player wont work on it just a black screen..WTF..My Roku 3 works just fine....
---------- Post added at 07:32 PM ---------- Previous post was at 07:01 PM ----------
GBPackerFanForLife said:
ya I got a LG tv with Webos an the Nexus player wont work on it just a black screen..WTF..My Roku 3 works just fine....
Click to expand...
Click to collapse
I have the same model LG tv 55lb6300
Curomo said:
So I got a Nexus Player the other day, but when I plugged it in, I get a blank screen although occasionally I'll see a flash of an image from the device for less than a second.
TV knows that there's a signal, it displays a PCM, 16:9 and 1080p logos when player is powered up, or No Signal when it's powered down
Player works fine when I plugged it into a monitor that I had in another room, and I've tried 3 different HDMI cables (primary cable being an Amazon High Speed HDMI). When I had it installed on the monitor I downloaded the 5.0 upgrade, but that didn't help.
Updated TV software too, no joy.
Called Google, they said call LG. Called LG, they said it's not them.
Google talked about escalating to someone higher than the help desk, but I suspect that's stalled at least until next week. They're also offering to replace the player now too, but I'm not hopeful and increasingly convinced that there's something basically incompatible between this TV (LG 65LB6300) and the Nexus Player. If I had to describe it, it looks like when you'd set your monitor to an invalid resolution / refersh rate back in the CRT days... you might get an image for a second, but then the screen goes blank.
Any thoughts on other options that I might try or should I abandon hope and ask for a refund?
Click to expand...
Click to collapse
I have the same issue with my LG 55LB7200...got new nexus player..changed 3 HDMI cable..nothing works..tried with Samsung TV it picked up...
I'm returning mine sucks it doesn't work on my LG tv...Might just have to go get a Samsung g a an sell my LG tv..lol..really blows that the nexus player won't work on my LG tv..Google says it should work .they say my player is defective lol..
Anybody else having any luck?
Nexus player wont play on lg web os 70lb6560-ta
I have the same problem with my LG 70LB6560-TA. The Nexus Player plays on all other (3) TV's I have except the 70LB6560-TA(WEB OS). This has exactly the same problem that toturi writes where the screen flashes on for a second then goes off for a minute. I have tried several new cables and all the HDMI ports on the TV with no success. I have called LG but I get all the usual noob "Please check" questions.
Partial Success
Last Friday I picked up an HDMI->Composite adapter, I'm calling this a partial solution.
Good news it that it works, bad news is that I'm only getting 720p now rather than 1080. This is fine for things like Castle of Illusion, but I'm not sure I'm that excited for movies. (I've got to make the call this week on returning the whole thing and I'm really on the fence).
Also, WTF was LG thinking with the placement of the Power, Digital Audio, Ethernet, and Composite ports all positioned perpendicular to the screen and INSIDE THE FREAKING VESA MOUNTS??!?... Hacking thru the steel VESA mount to get at my Composite port wasn't real cool.
If anyone happens to see this thread before you've taken the plunge, I'd say skip the LG. Not sure if Samsung or Sony are better, but LG seems to be doing a lot a bone-headed things lately ...that reminds me that I need to write a rant about my LG refrigerator too.
Anyway, using the composite solution is one route that you may consider, but not a perfect solution. Hopefully Google can still out-smart whatever it is that LG did to break HDMI (can we get them de-certified for the right to label their TVs HDMI over this?!)
toturi said:
My 55LG just arrived today; out of the box my nexus player worked with it fine. I noticed at times i was getting some audio desyncing caused by the tv of all things but turning the tv off and on fixed it. Well I applied 2 updates and now I'm getting the same issue. This has to be sdome sort of LG or webos trying to block google. My chromecast is still showing up fine.
Click to expand...
Click to collapse
I'm trying to build a list, can you share your model number? Here's what I've captured so far:
70LB6560-TA
55LB7200
55lb6300
42LB671V
55EC9300
65LB6300
There's likely a common thread here of WebOS-TVs or if it wasn't deliberate, then a chipset that's just bad (and who knows what other devices might be impacted!)
Curomo said:
I'm trying to build a list, can you share your model number? Here's what I've captured so far:
70LB6560-TA
55LB7200
55lb6300
42LB671V
55EC9300
65LB6300
There's likely a common thread here of WebOS-TVs or if it wasn't deliberate, then a chipset that's just bad (and who knows what other devices might be impacted!)
Click to expand...
Click to collapse
47LB6300
I haven't found chipset information yet, but I have confirmed that all models we've collected information on have webOS.
Updated list (and yes, I know that the LB6300 are basically the same just different sizes...):
70LB6560-TA
55LB7200
42LB671V
55EC9300
65LB6300
55LB6300
47LB6300

[Q] Netflix - no picture, but sound (hdcp?)?

Hi,
I have an appleTV and an Amazon Fire Stick, and the Nexus Player. All 3 are routed through my Yamaha RX-v3900 amp and then to the TV.
The AppleTV and the Amazon Fire stick both display netflix without issue. The Nexus displays all menus, but when you start playing content, the screen goes blank and you only get audio.
If I connect the Nexus directly to the TV, it plays fine.
I suspect this is an hdcp issue. I've called Google's support line. They suggested unplugging the Nexus, unplugging the amp, unplugging the TV. None of these steps worked. Although, unplugging the nexus caused Netflix not to be able to connect to it's servers, and the app had to be uninstalled and re-installed to get back the menu level.
Anybody else seeing this? Any thoughts on how to proceed?
Thanks,
Jim
jbresee said:
Hi,
I have an appleTV and an Amazon Fire Stick, and the Nexus Player. All 3 are routed through my Yamaha RX-v3900 amp and then to the TV.
The AppleTV and the Amazon Fire stick both display netflix without issue. The Nexus displays all menus, but when you start playing content, the screen goes blank and you only get audio.
If I connect the Nexus directly to the TV, it plays fine.
I suspect this is an hdcp issue. I've called Google's support line. They suggested unplugging the Nexus, unplugging the amp, unplugging the TV. None of these steps worked. Although, unplugging the nexus caused Netflix not to be able to connect to it's servers, and the app had to be uninstalled and re-installed to get back the menu level.
Anybody else seeing this? Any thoughts on how to proceed?
Thanks,
Jim
Click to expand...
Click to collapse
Not that this is all that practical but maybe swap out the amp for an hdcp compliant one? (I think that is a thing since it's passing through hdcp signals)
the netflix app for the player has HORRID HDCP compliance.. i returned mine because of this.. the app is just screwed if you dont have a very simplistic setup.. anything at all between the tv and the player will cause it to not function correctly.
HDCP
Xenosis said:
Not that this is all that practical but maybe swap out the amp for an hdcp compliant one? (I think that is a thing since it's passing through hdcp signals)
Click to expand...
Click to collapse
This amp is HDCP compliant. There is a bug in the Way nexus player handles HDCP with certain amps.
Yeah, the Amazon firestick and AppleTV both play through the Yamaha 3900 without HDCP issues, so the problem is with the Nexus player, or at least the Netflix implementation on the Nexus player. I'm also back to having resolution issues. Compared to both the fireTV and the AppleTV, the Nexus Player looks like crap.
I have no problem using the NP with my pioneer amp... Have you tried different inputs on the amp or different cables?
Sent from my SM-N900W8 using XDA Free mobile app
jbresee said:
Hi,
I have an appleTV and an Amazon Fire Stick, and the Nexus Player. All 3 are routed through my Yamaha RX-v3900 amp and then to the TV.
The AppleTV and the Amazon Fire stick both display netflix without issue. The Nexus displays all menus, but when you start playing content, the screen goes blank and you only get audio.
If I connect the Nexus directly to the TV, it plays fine.
I suspect this is an hdcp issue. I've called Google's support line. They suggested unplugging the Nexus, unplugging the amp, unplugging the TV. None of these steps worked. Although, unplugging the nexus caused Netflix not to be able to connect to it's servers, and the app had to be uninstalled and re-installed to get back the menu level.
Anybody else seeing this? Any thoughts on how to proceed?
Thanks,
Jim
Click to expand...
Click to collapse
I've had the exact same issue, it's the length of the HDMI cables. I use a 5 to 1 switch. Once I removed the Nexus Player and plugged it directly into the TV (3ft HDMI cable), it worked perfectly. My Logitech Revue had no issues, my raspberry pi and Chromecast also don't have any challenges. Seems the opamps for the NP might be a little weak (speculating).
d
Same exact issue here.
Receiver: Yamaha RX-V675
-Firmware 1.6 (up to date)
Netflix plays audio but no picture, youtube plays but is choppy.
TV shows resolution as 576p.
Alternate thread describing issue.
http://forum.xda-developers.com/nexus-player/help/low-resolution-receiver-t2940767
None of these issues are apparent when the player is connected directly to the tv.
Unfortunately this isn't a very good work around for me as my tv's digital audio out doesn't seems to perform well with my receiver. (cheap tv, seiki)
The issue seems isolated to the Nexus player as Chromecast and roku work perfectly through receiver. (Guess i won't be replacing them both with this device as soon as i hoped)
Sounds like hdcp, hopefully google pushes an update or a patch is discovered soon.
killerb7854 said:
Same exact issue here.
Receiver: Yamaha RX-V675
-Firmware 1.6 (up to date)
Netflix plays audio but no picture, youtube plays but is choppy.
TV shows resolution as 576p.
Alternate thread describing issue.
http://forum.xda-developers.com/nexus-player/help/low-resolution-receiver-t2940767
None of these issues are apparent when the player is connected directly to the tv.
Unfortunately this isn't a very good work around for me as my tv's digital audio out doesn't seems to perform well with my receiver. (cheap tv, seiki)
The issue seems isolated to the Nexus player as Chromecast and roku work perfectly through receiver. (Guess i won't be replacing them both with this device as soon as i hoped)
Sounds like hdcp, hopefully google pushes an update or a patch is discovered soon.
Click to expand...
Click to collapse
Excellent summary, BUT we can also add Google Movies & TV to the list. I get the exact same symptoms using a hdmi switch as I do with Netflix. Again, only direct connect works, all other devices (Chromecast, Raspberry Pi, Google TV, PS3) I run work just fine (even with Netflix & G Movie&TV.
Happy New Year!!
d
I assume you all are still experiencing this issue? I just purchased a NP and have the same issues with both Netflix and Google Play Movies. However, YouTube and Hulu play just fine. I have short high speed HDMI cables (very good quality ones) . I use a Denon 2000 receiver. Chromecast and ATV works well. I can't connect directly to the TV as a work around (that's another story)
unix4linux said:
I assume you all are still experiencing this issue? I just purchased a NP and have the same issues with both Netflix and Google Play Movies. However, YouTube and Hulu play just fine. I have short high speed HDMI cables (very good quality ones) . I use a Denon 2000 receiver. Chromecast and ATV works well. I can't connect directly to the TV as a work around (that's another story)
Click to expand...
Click to collapse
I figured out my issue. It was my directv box causing the issue. For some reason, it triggered the hdcp security on it for copy protected channels like hbo and showtime. It wouldn't let me play anything on those channels. The directv box was connected to the same receiver as the Nexus player. So, I reset the directv box and I was able to see my hbo and showtime TV again. When I tried to view videos on the NP via Google Play Movies and Netflix, it was working fine again ☺
Sent from my LG-D850 using Tapatalk
unix4linux said:
I figured out my issue. It was my directv box causing the issue. For some reason, it triggered the hdcp security on it for copy protected channels like hbo and showtime. It wouldn't let me play anything on those channels. The directv box was connected to the same receiver as the Nexus player. So, I reset the directv box and I was able to see my hbo and showtime TV again. When I tried to view videos on the NP via Google Play Movies and Netflix, it was working fine again
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bummer... I pulled power on everything. Then left the directv box off and powered everything up. Still can't get netflix to show a picture on the nexus player.
jbresee said:
bummer... I pulled power on everything. Then left the directv box off and powered everything up. Still can't get netflix to show a picture on the nexus player.
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That didn't work for me either. I had to actually hit the reset button on the directv box (the red reset button). Try that
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Ok - did the reset button on the Directv, replaced all cables with shorter cables. Nada.
I finally routed the Nexus Player directly to the TV (works), then put a toslink opitcal out from the TV to the amp. Seems to be working, but it makes setting up to watch Android TV a PITA.
I wish they would fix the Nexus Player, but this is a decent work around.
Working now!
Looks like a recent update fixed this for me! Decided to try it today after noticing there was a new plex (not plex pass) app and realized that I hadn't tried through my receiver in a while. Connected it back up to my yamaha receiver and to my surprise, everything is working great! Netflix, google movies and the plex app connected through my receiver, audio AND video coming through as expected. Even the GUI Menu is showing the proper 1080p resolution.
Looks like I may finally be able to replace my roku/chromecast with the nexus.
Your mileage may vary but check your nexus to make sure it's up to date and give it another go!
Note: I am fairly confident an update was the fix as it was the only change to my setup. Simply plugged it in with the same cables/connections as my previous testing.
Good to hear! I was hoping for more stability with Netflix on the NP before I pull the trigger.
How about Dolby Digital/5.1 surround from Netflix? I read previously it only outputs in 2.0 stereo.
Thanks!
killerb7854 said:
Looks like a recent update fixed this for me! Decided to try it today after noticing there was a new plex (not plex pass) app and realized that I hadn't tried through my receiver in a while. Connected it back up to my yamaha receiver and to my surprise, everything is working great! Netflix, google movies and the plex app connected through my receiver, audio AND video coming through as expected. Even the GUI Menu is showing the proper 1080p resolution.
Looks like I may finally be able to replace my roku/chromecast with the nexus.
Your mileage may vary but check your nexus to make sure it's up to date and give it another go!
Note: I am fairly confident an update was the fix as it was the only change to my setup. Simply plugged it in with the same cables/connections as my previous testing.
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latest update fixed my netflix issue as well....
I now can watch netflix going through my Yamaha amp. Yeah!

Cannot play Netflix with 4K @ 60hz for HDMI

I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?
Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
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It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
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Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
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Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
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According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
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Interesting find. I'll test that on mine this evening.
@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.
I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.
I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.
reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
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They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.
Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.
Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.

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