[Q] Netflix - no picture, but sound (hdcp?)? - Nexus Player Q&A, Help & Troubleshooting

Hi,
I have an appleTV and an Amazon Fire Stick, and the Nexus Player. All 3 are routed through my Yamaha RX-v3900 amp and then to the TV.
The AppleTV and the Amazon Fire stick both display netflix without issue. The Nexus displays all menus, but when you start playing content, the screen goes blank and you only get audio.
If I connect the Nexus directly to the TV, it plays fine.
I suspect this is an hdcp issue. I've called Google's support line. They suggested unplugging the Nexus, unplugging the amp, unplugging the TV. None of these steps worked. Although, unplugging the nexus caused Netflix not to be able to connect to it's servers, and the app had to be uninstalled and re-installed to get back the menu level.
Anybody else seeing this? Any thoughts on how to proceed?
Thanks,
Jim

jbresee said:
Hi,
I have an appleTV and an Amazon Fire Stick, and the Nexus Player. All 3 are routed through my Yamaha RX-v3900 amp and then to the TV.
The AppleTV and the Amazon Fire stick both display netflix without issue. The Nexus displays all menus, but when you start playing content, the screen goes blank and you only get audio.
If I connect the Nexus directly to the TV, it plays fine.
I suspect this is an hdcp issue. I've called Google's support line. They suggested unplugging the Nexus, unplugging the amp, unplugging the TV. None of these steps worked. Although, unplugging the nexus caused Netflix not to be able to connect to it's servers, and the app had to be uninstalled and re-installed to get back the menu level.
Anybody else seeing this? Any thoughts on how to proceed?
Thanks,
Jim
Click to expand...
Click to collapse
Not that this is all that practical but maybe swap out the amp for an hdcp compliant one? (I think that is a thing since it's passing through hdcp signals)

the netflix app for the player has HORRID HDCP compliance.. i returned mine because of this.. the app is just screwed if you dont have a very simplistic setup.. anything at all between the tv and the player will cause it to not function correctly.

HDCP
Xenosis said:
Not that this is all that practical but maybe swap out the amp for an hdcp compliant one? (I think that is a thing since it's passing through hdcp signals)
Click to expand...
Click to collapse
This amp is HDCP compliant. There is a bug in the Way nexus player handles HDCP with certain amps.

Yeah, the Amazon firestick and AppleTV both play through the Yamaha 3900 without HDCP issues, so the problem is with the Nexus player, or at least the Netflix implementation on the Nexus player. I'm also back to having resolution issues. Compared to both the fireTV and the AppleTV, the Nexus Player looks like crap.

I have no problem using the NP with my pioneer amp... Have you tried different inputs on the amp or different cables?
Sent from my SM-N900W8 using XDA Free mobile app

jbresee said:
Hi,
I have an appleTV and an Amazon Fire Stick, and the Nexus Player. All 3 are routed through my Yamaha RX-v3900 amp and then to the TV.
The AppleTV and the Amazon Fire stick both display netflix without issue. The Nexus displays all menus, but when you start playing content, the screen goes blank and you only get audio.
If I connect the Nexus directly to the TV, it plays fine.
I suspect this is an hdcp issue. I've called Google's support line. They suggested unplugging the Nexus, unplugging the amp, unplugging the TV. None of these steps worked. Although, unplugging the nexus caused Netflix not to be able to connect to it's servers, and the app had to be uninstalled and re-installed to get back the menu level.
Anybody else seeing this? Any thoughts on how to proceed?
Thanks,
Jim
Click to expand...
Click to collapse
I've had the exact same issue, it's the length of the HDMI cables. I use a 5 to 1 switch. Once I removed the Nexus Player and plugged it directly into the TV (3ft HDMI cable), it worked perfectly. My Logitech Revue had no issues, my raspberry pi and Chromecast also don't have any challenges. Seems the opamps for the NP might be a little weak (speculating).
d

Same exact issue here.
Receiver: Yamaha RX-V675
-Firmware 1.6 (up to date)
Netflix plays audio but no picture, youtube plays but is choppy.
TV shows resolution as 576p.
Alternate thread describing issue.
http://forum.xda-developers.com/nexus-player/help/low-resolution-receiver-t2940767
None of these issues are apparent when the player is connected directly to the tv.
Unfortunately this isn't a very good work around for me as my tv's digital audio out doesn't seems to perform well with my receiver. (cheap tv, seiki)
The issue seems isolated to the Nexus player as Chromecast and roku work perfectly through receiver. (Guess i won't be replacing them both with this device as soon as i hoped)
Sounds like hdcp, hopefully google pushes an update or a patch is discovered soon.

killerb7854 said:
Same exact issue here.
Receiver: Yamaha RX-V675
-Firmware 1.6 (up to date)
Netflix plays audio but no picture, youtube plays but is choppy.
TV shows resolution as 576p.
Alternate thread describing issue.
http://forum.xda-developers.com/nexus-player/help/low-resolution-receiver-t2940767
None of these issues are apparent when the player is connected directly to the tv.
Unfortunately this isn't a very good work around for me as my tv's digital audio out doesn't seems to perform well with my receiver. (cheap tv, seiki)
The issue seems isolated to the Nexus player as Chromecast and roku work perfectly through receiver. (Guess i won't be replacing them both with this device as soon as i hoped)
Sounds like hdcp, hopefully google pushes an update or a patch is discovered soon.
Click to expand...
Click to collapse
Excellent summary, BUT we can also add Google Movies & TV to the list. I get the exact same symptoms using a hdmi switch as I do with Netflix. Again, only direct connect works, all other devices (Chromecast, Raspberry Pi, Google TV, PS3) I run work just fine (even with Netflix & G Movie&TV.
Happy New Year!!
d

I assume you all are still experiencing this issue? I just purchased a NP and have the same issues with both Netflix and Google Play Movies. However, YouTube and Hulu play just fine. I have short high speed HDMI cables (very good quality ones) . I use a Denon 2000 receiver. Chromecast and ATV works well. I can't connect directly to the TV as a work around (that's another story)

unix4linux said:
I assume you all are still experiencing this issue? I just purchased a NP and have the same issues with both Netflix and Google Play Movies. However, YouTube and Hulu play just fine. I have short high speed HDMI cables (very good quality ones) . I use a Denon 2000 receiver. Chromecast and ATV works well. I can't connect directly to the TV as a work around (that's another story)
Click to expand...
Click to collapse
I figured out my issue. It was my directv box causing the issue. For some reason, it triggered the hdcp security on it for copy protected channels like hbo and showtime. It wouldn't let me play anything on those channels. The directv box was connected to the same receiver as the Nexus player. So, I reset the directv box and I was able to see my hbo and showtime TV again. When I tried to view videos on the NP via Google Play Movies and Netflix, it was working fine again ☺
Sent from my LG-D850 using Tapatalk

unix4linux said:
I figured out my issue. It was my directv box causing the issue. For some reason, it triggered the hdcp security on it for copy protected channels like hbo and showtime. It wouldn't let me play anything on those channels. The directv box was connected to the same receiver as the Nexus player. So, I reset the directv box and I was able to see my hbo and showtime TV again. When I tried to view videos on the NP via Google Play Movies and Netflix, it was working fine again
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
bummer... I pulled power on everything. Then left the directv box off and powered everything up. Still can't get netflix to show a picture on the nexus player.

jbresee said:
bummer... I pulled power on everything. Then left the directv box off and powered everything up. Still can't get netflix to show a picture on the nexus player.
Click to expand...
Click to collapse
That didn't work for me either. I had to actually hit the reset button on the directv box (the red reset button). Try that
Sent from my LG-D850 using Tapatalk

Ok - did the reset button on the Directv, replaced all cables with shorter cables. Nada.
I finally routed the Nexus Player directly to the TV (works), then put a toslink opitcal out from the TV to the amp. Seems to be working, but it makes setting up to watch Android TV a PITA.
I wish they would fix the Nexus Player, but this is a decent work around.

Working now!
Looks like a recent update fixed this for me! Decided to try it today after noticing there was a new plex (not plex pass) app and realized that I hadn't tried through my receiver in a while. Connected it back up to my yamaha receiver and to my surprise, everything is working great! Netflix, google movies and the plex app connected through my receiver, audio AND video coming through as expected. Even the GUI Menu is showing the proper 1080p resolution.
Looks like I may finally be able to replace my roku/chromecast with the nexus.
Your mileage may vary but check your nexus to make sure it's up to date and give it another go!
Note: I am fairly confident an update was the fix as it was the only change to my setup. Simply plugged it in with the same cables/connections as my previous testing.

Good to hear! I was hoping for more stability with Netflix on the NP before I pull the trigger.
How about Dolby Digital/5.1 surround from Netflix? I read previously it only outputs in 2.0 stereo.
Thanks!
killerb7854 said:
Looks like a recent update fixed this for me! Decided to try it today after noticing there was a new plex (not plex pass) app and realized that I hadn't tried through my receiver in a while. Connected it back up to my yamaha receiver and to my surprise, everything is working great! Netflix, google movies and the plex app connected through my receiver, audio AND video coming through as expected. Even the GUI Menu is showing the proper 1080p resolution.
Looks like I may finally be able to replace my roku/chromecast with the nexus.
Your mileage may vary but check your nexus to make sure it's up to date and give it another go!
Note: I am fairly confident an update was the fix as it was the only change to my setup. Simply plugged it in with the same cables/connections as my previous testing.
Click to expand...
Click to collapse

latest update fixed my netflix issue as well....
I now can watch netflix going through my Yamaha amp. Yeah!

Related

I'm using my Note to 'throw' photos and videos to my TV. It's great!

This is probably just a standard feature of android now, but I've just come across it recently after upgrading to a smart TV. It's just so easy now to watch my vids and photo slideshows at a whim on my 50" plasma. Another great use I've discovered for my Note.
How do you "throw" videos to your TV?
Sent from my Nexus 7 using xda premium
Using Allshare
Do you have a Samsung TV? The only way I know of to "throw" media via AllShare is with a Sammy TV or using the AllShare dongle connected to the TV.
Sent from my Galaxy Nexus using Tapatalk 2
So, let's try to understand this... I tried AllShare as a server on my PC, I thought it sucked to I installed Twonky instead.
Can I still get content "pushed" to my (older, Samsung) TV from the tablet?
My TV is a Panasonic 50GT50. I would assume this works on any `smart ` TV as long as it's dlna certified, so that should include all of em.
When looking at pics in my photo gallery I now have an extra button visible on screen because a dlna device is within reach. When I touch that, the photo I'm viewing appears on the TV in a few seconds.
It's the same with videos.
It's great for downloaded HD music videos from YouTube, or my photo slideshows I'm making in Windows movie maker (a great program).
SteveYorks said:
My TV is a Panasonic 50GT50. I would assume this works on any `smart ` TV as long as it's dlna certified, so that should include all of em.
When looking at pics in my photo gallery I now have an extra button visible on screen because a dlna device is within reach. When I touch that, the photo I'm viewing appears on the TV in a few seconds.
It's the same with videos.
It's great for downloaded HD music videos from YouTube, or my photo slideshows I'm making in Windows movie maker (a great program).
Click to expand...
Click to collapse
Works well with a wdtv live.
It can also be thrown to an Xbox consoles that connected to the same Wireless network
As will you can watch youtube vedio from mobile to tv through youtube xbox application install it on xbox and pair your note with it and you will be able to watch the vedios on your mobile youtube on your larger LED
Sent from my GT-N8000 using Tapatalk 2
SteveYorks said:
My TV is a Panasonic 50GT50. I would assume this works on any `smart ` TV as long as it's dlna certified, so that should include all of em.
When looking at pics in my photo gallery I now have an extra button visible on screen because a dlna device is within reach. When I touch that, the photo I'm viewing appears on the TV in a few seconds.
It's the same with videos.
It's great for downloaded HD music videos from YouTube, or my photo slideshows I'm making in Windows movie maker (a great program).
Click to expand...
Click to collapse
This is true. Dlna makes it possible. Works with my Samsung blueray player hooked to My LG t.v. I couldn't get the allshare thing working. Then I discovered the dlna way. Same thing really.
I gone to look see if this can be done with my ps3 I want that option......, lol
Sent from my GT-N8010 using xda app-developers app
i use BubbleUpnp on my android and XBMC on a RaspberryPi to throw videos, music and Fotos to my TV.
If you happen to have a decent android phone with hdmi connection to tv, you can uses bubleupnp (both devices), to "throw" stuff and junk, if you dont have anything else.
https://play.google.com/store/apps/details?id=com.bubblesoft.android.bubbleupnp&hl=en
With mirrop sender/mirrorop reciever app, you can do the equivalent of allsharecast(with lag), where your able to mirror your android devices, great for pics, vids, slow paced games etc etc etc...........ofcourse, ive not got my hdmi cable yet, so im assuming theirs no issues with connecting phone to tv, and mirror my note 10.1 to tv, via phone?
https://play.google.com/store/apps/details?id=com.awindinc.sphone2tv&hl=en
demandarin said:
This is true. Dlna makes it possible. Works with my Samsung blueray player hooked to My LG t.v. I couldn't get the allshare thing working. Then I discovered the dlna way. Same thing really.
Click to expand...
Click to collapse
How you connected it in dlna way?
I have LG tv , dlna certified
Sent from my GT-I9100 using Tapatalk 2
mohammedsarhan said:
How you connected it in dlna way?
I have LG tv , dlna certified
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
My t.v. doesn't have any wireless capabilities. It is an LG though. How I got it connected was through my Samsung blueray player. Which is connected Its wifi capable. But only if you plug in a wifi USB adapter. I have my router Ethernet plug plugged into the back of blueray. The Samsung player has dlna and that allshare cast. But I couldn't figure how to get allshare to work from the blueray end. So since I knew the player and the note had dlna capabilities, I played around with getting it connected. I previously had no experience using Dlna. All I knew that it was something having to do with connecting devices wirelessly or whatever.
How I got it connected? Well going into settings of blueray and in settings of the note. In your case it'll be TV settings where dlna option is at and your note. On your t.v., I'm guessing, as long as you have its wireless capabilities on or connected to your network, youngood to go on that side. On the note, you go into settings. Then more. Then in media share section press "Nearby devices/share your media with other devices" . In there, check the box that says File sharing. Depending on how much content you have saved in your note, it might take a minute or two to sync data. Then go into shared contents and make sure videos, music, and pictures box is checked. It might sync again if they weren't already checked. Then look in "allowed devices". You should see your t.v. name or whatever show up in there. I can't remember if I had to initially accept it or not. Checking the box will only bring up option to delete that device for me now. In my case, I see my blueray player name in there. In upload from other devices, I put "always allow".
Now once you have it set up on tablet side, you should be able to see the option or icon for your tablet appear on t.v. for me I have to press other devices on my blueray and ill see my tablet icon. I click on it and then they both connect. I can access all my video, music, or picture folders and view the contents. Kinda like an HDMI connection. Except dlna only lets you explore clthe content mentioned on the device only. It doesn't mirror everything like an HDMI connection. Like I can't access my apps nnor whatever. Only stored media content on device. Beware though when watching some downloaded movies. Some of these Movies have some kind of failsafe knowledge of knowing you watching a new downloaded movie. For example I have Argo downloaded. It'll let me watch it for a few Minutes. Then it'll stop and say device not authorized to watch this movie..lmfao it detects it by the device recognizing that the movie is in 5.1 Dolby or whatever. Since alot of the movies are screened versions or whatever. People on ps3 watching certain downloaded movies have same issue also. The only work around is reformatting the movie so it won't be detected. Its weird because I can play that movie on my note with no issue. I guess that only occurs when trying to watch it through a new t.v. or blueray player. It may even be built in, but I think its internet connection detects certain things in the movie and can tell that its a new movie that hasn't been released yet or on DVD and you trying to watch a downloaded digital version of it. Which is pretty smart. I can't be mad about that. Ill just watch those certain movies on my tablet which will play them regardless. Its not all downloaded movies. Only certain newer ones depending on what version you downloaded of it. Just a heads up. Experiment and see.
I also have an HDMI adapter for my note. It'll connect to this LG t.v. BUT for some reason the sound won't play through the t.v. or my home theatre setup. Its weird. I've read some t.v.'s be picky like that. I might try another HDMI cable to see if it makes any difference. Now I had another 39in. Flatscreen that I returned. As I didn't need it since I found a better deal on bigger one. But my HDMI played fine on it. Audio and video. Ill be OK though. It still connects the video to t.v. with no issue. So it'll mirror no problem. But when I play a game LR something through HDMI, the sound only comes out through the tablet itself. Doesn't come out the t.v. or theatre sound system. I wish my t.v. or pioneer system had a 3.5mm input jack for audio. As I would connect them that way, audio wise. That's how I connect my audio from my SG3 to my car stereo. I use a double sided 3.5mm male plug to plug them both up. My t.v. or pioneer doesn't have that jack. I haven't tried the coaxel method yet. But I'm not pressed about mirroring anymore. As long as I can access my media content, I'm good. I do miss being able to pull up crackle app and watch movies that way through HDMI. It ain't no good if the sound only coming out the tablet and movie picture on the t.v. lol don't want to watch movie that way. I'm looking for a bigger and newer t.v. so I'm sure my HDMI will work completely on it. But I can play games like Moddern Combat4 through HDMI and it plays fine on t.v. no lag or issues. Only thing is is that the sound to it only comes out my tablet SMH
Good luck getting yours connected. Let me know how it goes.
Thanx
It worked for me today.
Very nice.
Sent from my GT-I9100 using Tapatalk 2
hygradeb said:
I gone to look see if this can be done with my ps3 I want that option......, lol
Sent from my GT-N8010 using xda app-developers app
Click to expand...
Click to collapse
I do this via imediashare app. Use it on my s2 and Note tab.
Will this work with netflix(streaming), or only local files?
Sent from my GT-N8013 using xda premium
Riki1kenobi said:
I do this via imediashare app. Use it on my s2 and Note tab.
Click to expand...
Click to collapse
I was able to successfully use the imediashare app. Very easy but why is allshare not playing nicely with the ps3? I'd love to use an app that I already have if I can. Anyone else have luck with allshare and ps3?
Sent from my GT-N8013 using xda premium
Maybe allshare is coded to work between Allshare enabled devices. Maybe they need to exchange a handshake code? Be good to get an allshare app for the ps3 and xbox.
I cannot get imediashare to hook up with the xbox though. In fact I can't get any thing to work with xbox.
How well does dlna allshare work when looking at a 1080p high profile movie?
If it is perfect for high profile movies I wonder why we can not mirror our tablet screen with dlna.

N7 miracast to TV but TV haven't speaker..

Just buy a new Nexus 7 yesterday with Netgear PTV3000, and want to enjoy movie and games in wireless..
But stupid thing happened..my TV doesn't have internal speakers, I used to connect my PS3 to AMP via fiber to get 5.1 sound.
How can I separate the audio by original 3.5mm or bluetooth? Now I cannot hear anything when connected to Netgear PTV3000...:crying:
Anyone could help? Thanks!!
LeoNg628 said:
Just buy a new Nexus 7 yesterday with Netgear PTV3000, and want to enjoy movie and games in wireless..
But stupid thing happened..my TV doesn't have internal speakers, I used to connect my PS3 to AMP via fiber to get 5.1 sound.
How can I separate the audio by original 3.5mm or bluetooth? Now I cannot hear anything when connected to Netgear PTV3000...:crying:
Anyone could help? Thanks!!
Click to expand...
Click to collapse
Wow sounds like you need a video converter box that will give you audio seperate from video. You can't use bluetooth speakers. I tried that to get better audio. The only other thing you could try is a speaker plugged into the headphone jack.
Failrunner said:
Wow sounds like you need a video converter box that will give you audio seperate from video. You can't use bluetooth speakers. I tried that to get better audio. The only other thing you could try is a speaker plugged into the headphone jack.
Click to expand...
Click to collapse
Hi Failrunner~
So you've tried to play audio via Bluetooth when connected to Miracast?
I've tried to plug my headset into audio jack but no sound come out...
BTW, thanks your suggest, i will search for some kind of video converter.... Thanks~
LeoNg628 said:
Hi Failrunner~
So you've tried to play audio via Bluetooth when connected to Miracast?
I've tried to plug my headset into audio jack but no sound come out...
BTW, thanks your suggest, i will search for some kind of video converter.... Thanks~
Click to expand...
Click to collapse
Yeah i wanted better sound so I tried using a bluetooth speaker but it didn't work.
Oh btw you have no audio outputs in your tv? Not sure what soneone would be thinking to make a tv with no speakers and hdmi as well.
I have this problem too. I need to play my sound through Bluetooth speakers but Miracast will not allow me to do so. Interestingly, my Sony Xperia Z was an exception. It allowed me to play into Miracast and Bluetooth speakers at the same time, so I am convinced that it is a software implementation issue. Unfortunately, the Sony Z will disconnect me from wifi internet whenever Miracast is working.
rykel98 said:
I have this problem too. I need to play my sound through Bluetooth speakers but Miracast will not allow me to do so. Interestingly, my Sony Xperia Z was an exception. It allowed me to play into Miracast and Bluetooth speakers at the same time, so I am convinced that it is a software implementation issue. Unfortunately, the Sony Z will disconnect me from wifi internet whenever Miracast is working.
Click to expand...
Click to collapse
SORRY, I spoke too soon... Sony Xperia Z (Android 4.3) does NOT allow the Bluetooth speakers to work together with Miracast either, although it DID work before. Whatever it is, in all summary, Miracast does NOT work with Bluetooth speakers! (or 3.5mm audio headset)
The sound is being sent to the tv as it is supposed to be. You need to pull the audio from there.
Sent from my Nexus 4 using xda app-developers app
Allcast + Chromecast (or Roku, console, or smart tv)
Sent from my VS980 4G using XDA Premium 4 mobile app
I"m just now learning about miracast, could those of you who use it explain it a little?
If I understand it correctly, even if your tv doesn't have any built in ability I can buy a dongle and make it work?
Also, this will allow me to play videos from my tablet SD card to the tv, not just stream vids like chromecast?
Again, Allcast + Chromecast (or Roku, console, or smart TV). Stream whatever you want to tv,
Sent from my Nexus 7 using XDA Premium 4 mobile app
I thought Chromecast only let you stream Netflix and YouTube or other online movies. So you're saying the allcast app will work with Chromecast and allow me to watch movies saved on SD card?
Looks like I'm going to try the all cast/ chrome cast route next. I tried a slimport dongle from amazon, saw my screen for a second. Next tried a netgear miracast ptv3000, could only connect for a couple seconds and then lost the connection. Why is something that should be so simple so flipping difficult?
kingston73 said:
Looks like I'm going to try the all cast/ chrome cast route next. I tried a slimport dongle from amazon, saw my screen for a second. Next tried a netgear miracast ptv3000, could only connect for a couple seconds and then lost the connection. Why is something that should be so simple so flipping difficult?
Click to expand...
Click to collapse
Some miracasts work with some tvs , same with slimport. Kinda a crap shoot . wish I didn't have to get them online and wait for mail to see if they work. Lol. Not many stores have them. Best buy has one sad little google display with n7 2013 n5 and chromecast.. . that's it. Ha
The chromecast/allcast app combo is working perfectly. Setting up the chromecast was easy, way easier than the netgear setup. My n7 connected right away and using the allcast app is very easy. I've been watching video for a solid hour now with no stutters or interruptions. For a total of $40 it's definitely worth it, thank you for the suggestion.
player911 said:
Again, Allcast + Chromecast (or Roku, console, or smart TV). Stream whatever you want to tv,
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks Player911, this app is awesome but still no hope for games....:crying:
1. I am using a monitor, not a TV. So thereis no "Audio Out".
2. I want to use Miscast, not Chrome cast. NOT interested in Chrome cast. Thank you for your understanding.

Nexus Player no sound coming from TV

Using my Nexus Player on my Vizo 4K smart TV and not getting any sound from anything played by the NP. Google support wasn't any help and I ended up RMAing the NP just in case it was a faulty device. Got the new one and having same issues so it's something with my NP/TV combo.
Also did do all the normal troubleshooting steps (differnt HDMI ports, different cables, verified that my cable/port worked by plugging in a console, factory reset). No external speakers so just tv speakers. only thing i didnt try was another TV.
Anyone have issues like this? Anyone running off a 4k and/or smart tv no problem? What are some other options?
MmmMonster said:
Using my Nexus Player on my Vizo 4K smart TV and not getting any sound from anything played by the NP. Google support wasn't any help and I ended up RMAing the NP just in case it was a faulty device. Got the new one and having same issues so it's something with my NP/TV combo.
Also did do all the normal troubleshooting steps (differnt HDMI ports, different cables, verified that my cable/port worked by plugging in a console, factory reset). No external speakers so just tv speakers. only thing i didnt try was another TV.
Anyone have issues like this? Anyone running off a 4k and/or smart tv no problem? What are some other options?
Click to expand...
Click to collapse
I have a Vizio M-Series smart TV. I get no sound from my Nexus Player. It works fine on my Samsung TV, which isn't a smart TV, but will not function properly on my vizio and I have tried 3 different cords, ports, etc and I just cant get it to work
dhemke17 said:
I have a Vizio M-Series smart TV. I get no sound from my Nexus Player. It works fine on my Samsung TV, which isn't a smart TV, but will not function properly on my vizio and I have tried 3 different cords, ports, etc and I just cant get it to work
Click to expand...
Click to collapse
Something with vizio tvs then.. im wondering if theres some sound redirection that isnt automatic with the player. i know my friend had a surround sound issue with his tv until he did some setting on his tv and it worked. wondering if its the same thing. ive messed with it all but never had any luck. any other debugging steps we can do ? i flashed my player with the lollirock rom but havent dived into it more than that yet.
Contacted support and was told "that's weird" and now I'm just completely ate up with this thing. My apple TV works and the chromecast works on my vizio. I bought this expecting the same level of quality and it was just a huge let down
Finally got a follow up from tech support.
Thank you for contacting Google!
I got the word from the higher level of support regarding your issue. It seems that there's a compatibility issue with your smart TV and the Nexus player. They're working hard to help and improve the Nexus Player and in the*mean time*please use your Nexus Player with your working HDTV.
Thank you for contacting Google!
Regards,
Mike
The Google Support Team
.....so needless to say, it must not be compatible with Vizio smart tvs
Infrequently my NP loses sound (Sony tv) and it is fixed by flipping to a different input and then back to the NP.
Likely a different issue, but worth a shot!
I wish! I ended up taking mine back to the store. I was so excited for this product too. Just a bummer

HDMI signal loses connection any time I try playing a movie from Google Play Movies.

Running into an odd issue where my Nexus Player (latest stable 5.1.1 release IIRC) will instantly lose the HDMI connection when I try playing a movie through Google Play Movies & TV. The weird thing is, the moment I press the back button to go back to the app's menu, it reconnects.
I'm using this HDMI switch (name printed here since I can't link to outside links): Kinivo 501BN Premium 5 port High speed HDMI switch with IR wireless remote and AC Power adapter - supports 3D, 1080p
Not sure if because I'm using this HDMI switch that it's causing the issue. I can watch YouTube and other stuff fine, and my Apple TV and Amazon Fire TV both play movies without an issue.
Having the Same Problem
I am having the same problem. Have you tried to bypass the switch?
It sounds to me like it's some sort of DRM which takes effect when the movie playback begins and is triggered because of the HDMI switch in between your Nexus Player and TV. A direct HDMI cable test is the only way to know for sure.
When I first got my switch and connected to my dvr I could not fast forward without the screen going black.
I plugged my nexus player straight into an hdmi port and the movies worked.
GabbyWC said:
It sounds to me like it's some sort of DRM which takes effect when the movie playback begins and is triggered because of the HDMI switch in between your Nexus Player and TV. A direct HDMI cable test is the only way to know for sure.
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Yeah, that was my thought.
Sadly, though, I don't really have the space to give one of my three spots just to the Nexus when my other streaming devices work as intended, so I'll just have to ignore using that app until there's a fix down the road, if there's one.

Cannot play Netflix with 4K @ 60hz for HDMI

I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?
Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
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It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
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Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
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Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
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According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
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Interesting find. I'll test that on mine this evening.
@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.
I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.
I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.
reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
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They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.
Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.
Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.

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