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Basically whats happening. Me and my wife have exchanged both of our Vibrants through T-Mobile 3 times due to overheating and the proximity sensor acting up. My wife literally burned her hand this morning when she grabbed her vibrant off of the charger. We only replaced the phones yesterday and are already getting the same issue. I called T-Mobile and they said they can either give me another Vibrant or exchange my phone for the original Motorola Cliq or the Blackberry 9700. When I was with AT&T they gave us the option to select another phone within the same price bracket of what our phones were worth. I paid full price for both vibrants. Do I have any options or should I work through the BBB to solve this?
Tell t-mobile that you are ready to file with the BBB, see what they do, if it comes to the worst, actually file a claim or complaint and hope for the best. Good luck mate !
you need to get out of 1st line support. You can easily get the email address to the executives of Tmobile easily. And write them a professional email stating your case and you will be taken care of.
My brother did this a few times to get out of contracts, to get a free phone and to get out of a ETF. It is effective.
So you're saying that all SIX of the Vibrants you've owned have had the same issues? Either you are the unluckiest people to walk the Earth, or your expectations are beyond reason.
Sent from my SGH-T959 using XDA App
I mean, LITERALLY burnt her hand? That's lawsuit worthy if you have hospital bills bud. I think you're overreacting, get a battery app and see how hot its getting. It should only get abnormally hot under heavy use while charging, like tethering or something. I mean, 6 vibrants? You expect them to keep sending them to you on demand? Obviously they're trying to stop you having to exchange your phone so often, not screw you over. But yes, use one of the above methods.
Crazy thought, but maybe it is the batteries and not the phones?? How about Tmobile replaces both batteries?
kponti said:
Crazy thought, but maybe it is the batteries and not the phones?? How about Tmobile replaces both batteries?
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My thoughts exactly, especially since this is not a known problem with the phones. In fact this is the first time I think I've ever heard of it happening with the galaxy S line in general.
Actually it takes a fair amount of heat to damage tissue. I expect that plastic would be melting around that point.
Sent from my SGH-T959 using XDA App
Have you talked to tech support or just customer service?
the only time ive heard of anything like this is with cheap chinese knock off batteries. did you buy a pair of high cap batteries and a charging station on ebay or something? If so consider putting stock batteries back in cause every replacement you get is a manufacturer refurb meaning they have been fixed and tesed to be running. I have 4 Vibrants on my T-Mo plan and none have had any issues, minus the first set being hardware locked but that was a long time ago.
Lol six phones.... only in America
Now this is interesting. I actually had this happen Saturday, my story is that the wife was doing the updates and things, it froze as usual so instead of messing with it then, I told her to put it on charge and let it go (We didnt have time to screw with it then). Later on, she took it off charge, it burned her hand and she dropped the phone (Not really burned, but more of a shock it was so hot). The screen cracked, I called tmo and was told in a rude way that it was samsung's problem, not theirs and that they didn't care. I had to do a warranty exchange on it due to it being damaged at that point.. I told them it wouldn't have been damaged had it not been so hot.. blah blah, again, it was like talking to the wall.
I like to trust people on here, but when i hear SIX phones have the same problem.... I know it is NOT the phone.
same battery in each phone?
what apps are running?
A friend of mine experienced this but it was not due to the phone but the fact he was using some non-OEM extended batteries that were overheating instead. Once he went back to using OEM battery, it's been fine ever since.
The only reason he went with the extended battery is because of the unsatisfactory battery life. After getting him setup on Bionix and reconditioning his battery, he's no longer complaining about battery life.
If this is case with the OP, I actually feel sorry for TMO / Samsung. So much waste in hardware, time, etc.
Are you using a crappy ebay charger?
mrsbelpit said:
Are you using a crappy ebay charger?
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That's reminds me...
I've seen "crappy" chargers that don't seem to stop charging after the phone is at 100%. So, it just keeps charging until unplugged. That can't be good...
I've also seen so-called generic micro-usb "quick chargers" that claim to charge the battery up to 50% faster. Even if it's not a "crappy" charger I imagine doing so might make the battery unnecessarily hot as result of the increased speed of the charge.
rpope904 said:
Now this is interesting. I actually had this happen Saturday, my story is that the wife was doing the updates and things, it froze as usual so instead of messing with it then, I told her to put it on charge and let it go (We didnt have time to screw with it then). Later on, she took it off charge, it burned her hand and she dropped the phone (Not really burned, but more of a shock it was so hot). The screen cracked, I called tmo and was told in a rude way that it was samsung's problem, not theirs and that they didn't care. I had to do a warranty exchange on it due to it being damaged at that point.. I told them it wouldn't have been damaged had it not been so hot.. blah blah, again, it was like talking to the wall.
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The fact is that it wasnt abnormally hot. it just surprised his wife. I've touched cold things and twitched because I thought they were hot.
Yes the battery/charger may be the problem
I have had this problem on my HD2 But..... it was a result of an aftermarket battery. The probability of 6 phones having the same internal problem....is like winning the lottery, so I'd be looking to the charger and battery as the issue.
FYI, for temperature reference hot water in commercial building is usually set @ 112-120 f unless it is a building for kids then set @ 108 max. At 120 to get a real 2nd degree burn you would need your hand in it for 15-30 sec. depending on the person.
Most plastics we use in building phones, electronics and consumer goods range resisting deformation until 150-180 degrees but with a protracted long heat source can become malleable 125degree depending on the plastic.
Anyway some trivia for reference. I'd would look to the battery
My first phone died due to overheating. But this was from using a car charger that was not meant for the exact phone model.
I picked up a $0.98 charger from amazon and no more overheating issues when charging in my car. When you charge with the wrong charger it will heat near 120 degrees.
Ok, recently I've been having freezing problems constantly and I found out that is was my old sim card that was causing the most problem with that deal. I got a new sim and it is working much better, but still has some freezes but not as much as before. I can conclude that my HD2 has always run hot, but now that I got a new sim it doesn't run as hot but I think the heat sensor is faulty as it barely gets hot but freezes my phone anyways. I got to thinking is there anyway we can either disable or bypass the heat sensor on our HD2 software wise or even hardware wise? So I google searched and stumbled on to this:
http://wmpoweruser.com/if-your-htc-hd2-gets-hot-you-will-die/
Now, this scared me. I think there is a reason why there is a temperature safety valve on our phones!
he just might have a faulty device ?!
our devices too heat up !
that doesnt mean they are rigged to blow ! !!
and the joke is he could even get it auctioned on ebay !!
i saw that video about a month ago !?
!!
I bet he used one of those china 2300mAh batteries...
Often these batteries do not have any fuses or security stuff in them because they just want to produce a cheap product.
It sucks for that guy that his phone exploded and caught fire...glad he's okay.
But the important thing is, anyone else catch those baby blue bed sheets with the bugs on them? Priceless!
i think a lot of the dead touch input problems are related to the phone getting hot,
I recently bought a replacement hd2, cos mine, tho it worked fine, had a cracked screen. I started using my old hd2 just to charge the extra battery i now had, swapping out the batteries once or twice a day, so the old phone, tho it wasn't being used, was plugged in to wall charger most of the time, and within a few days (a week, tops) the screen has gone. No touch input at all. 18 months without a glitch, and bang, gone. So glad i pre-emptively replaced it!
Is it possible for HTC to issue a recall for HD2 owners? Just like Apple did a recall recently with their really old iPod Nano for a new one.
http://www.engadget.com/2011/12/20/apple-reportedly-swapping-recalled-ipod-nanos-for-six-gen-counte/
That sucks, haha. My battery runs at 31-36 degrees, its quite hot, but I'm not that worried at it running at that heat, don't think it'll catch fire.
Jann F said:
I bet he used one of those china 2300mAh batteries...
Often these batteries do not have any fuses or security stuff in them because they just want to produce a cheap product.
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I'm afraid you are right，many batteries made in China with that huge a storage is fake and useless. There is a highly risk that it might blow your phone when they got too hot.
Never let your HD2 get too warm, my last one broke because of that.
Exploding fireball HD2s aside...has anyone ever thought of how to disable the heat sensor? Maybe something fun to do on an HD2. That'd be cool!
I kept getting the BSOD ( blue screen of death) and even went back to the ATT Store and swapped my SM-907A for another one and it blue screened in under an hour. I called Samsung and they said they had defective motherboards. He mad up a ticket for me and I am sending it out to them before work in the AM. The ATT Store said they would return it for me with a 10% restocking fee. Really??? Whatever I really like the tablet and it was the last one available in the area so I decided to send it out to Samsung to replace the motherboard. A guy in another thread said he did this and now the tablet is 100%!!! SO anyone else have issues with these????
Yes. I did. I sent mine back to Samsung and it got replaced. Now I'm trying to figure out how to 're-enable knox
No problems here , had it almost a month.,
SM-P907A. Galaxy Note Pro problems
I am having issues with my AT&T galaxy note Pro SM-907A. Screen will actually flicker, then reboot. It will continue to keep rebooting like a bootloop almost. Everything is stock, I am not , rooted YET and have never tripped knox. (I dont want to give AT&T or Samsung any reason to say this is my fault for something I did to the tablet.) It started doing this at 20 % battery life and starts having issues around 45%. . It will stop doing this and actually stay on and operate correctly as soon as I plug it in to charge. There have been some instances where I see the battery start to get low, plug it in to charge, turn it off and literally 5 or 10 minutes later my battery shows to be at almost full charge. I really like the tablet and have had it as soon as it was released by AT&T. I was persuaded into ATT's next plan, which Iis a completely different story. But I dont feel like I should have to stay committed to the contract on the Next plan paying full price for tablet if they cant provide a fully operational tablet.
I have experienced the same bsod on my galaxy note pro 12.2, just purchased a month ago. AT&T called Samsung for me, and I will be shipping the tablet to them tomorrow.
Hopefully everything is resolved when it returns!!
Sent from my SM-N900V using XDA Free mobile app
I received my tablet back from Samsung, had it for three weeks now and the blue screen came back tonight while playing subway surfers with my daughter!!!!!! Obviously NOT fixed. Will see what Samsung does now. I'm ready for something new. A tab at this price should never have issues like this.
Sent from my SM-N900V using XDA Free mobile app
I don't have a att version but also gut 2 or 3 bsod already. Reboot via longpressing powerbutton worked.
But will send it back next time it happens.
Sent from my C6603 using XDA Premium HD app
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
I'm happy, that I haven't see this issue with the P905
Gesendet von meinem GT-I9305 mit Tapatalk
dragunbayne said:
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
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try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
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You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
dragunbayne said:
You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
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I honestly don't know, I heard of 2 games people experienced it on. One was , injustice gods amongst us and subway surfers. I have also had it happen just surfing the net, on my kindle and other reading apps
wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
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I had mine for 5 months and I got it X2 in the past 2 weeks
Flickering issue solved!
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
So Samsung received my note 12.2 907a yesterday the 8th at 1030 am according to ups. The ticket didn't show received till today the 9th. Well the repair date is listed as 1-16-15.:crying:. God this is frustrating, in hoping they replace the mother board.. It sucks we have no real recourse other than just sending our tabs back and hoping they fix it, meanwhile Att continues to collect
peterjo78 said:
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
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OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
I was just browsing the web this morning, and boom!!! It happened agaib!! Blue screen! Called Samsung, after an hour and a half, and them refusing to send a replacement, we have a ups label to send back the tablet. They said they will replace the motherboard this time. Last time they replaced the LCD. They expedited the service, so once they receive my tablet, they guarantee 3-5 days in their hands, then send back to me.
$900 tablet, sent it twice in less than a month. I should've waited for the nexus 9 lte!!!!
Sent from my SM-N900V using XDA Free mobile app
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
wojo797 said:
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
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vudoo209 said:
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
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OK so ups dropped off my tablet yesterday, I played with it for 10 minutes. Guess what happened??? I decided to test it out so I played Marvel's contest of champions after setting it back up. Not 2 minutes in bang blue screen of death. Calling today to return a third time. If they don't fix it this time they have to refund or replace it with a equal or lesser device according to most electronic lemon laws I read
Im getting the same scren flickering and rebooting issue when bettery below 45% im going to have to send mine back in as well
Hello, I want to buy Galaxy S7 Edge, but I'm heavy user, about 6 hours on screen daily, my question is AMOLED survive without burn for 2 years of such usage?
My friend still using Galaxy S1 which is 5 or 6 years old. I think it's ok.
Sent from my SM-G935F using Tapatalk
Quite impossible to say, so the short answer is "we don't know".
Burn in? I never experienced such thing on all my Sammy devices. New oled screens don't have burn ins
Sent from my SM-G935F using Tapatalk
My family has various phones with Amoled displays, some well over two years old, and none has shown any signs of failure or burn in. Don't worry about it.
meyerweb said:
My family has various phones with Amoled displays, some well over two years old, and none has shown any signs of failure or burn in. Don't worry about it.
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This, my Galaxy S2 never had an issue in the 5 year of use and it is still running like a champ. As long as a Samsung phone wasn't made on a Monday morning or Friday afternoon these things are rock solid :laugh:
Juuls said:
This, my Galaxy S2 never had an issue in the 5 year of use and it is still running like a champ. As long as a Samsung phone wasn't made on a Monday morning or Friday afternoon these things are rock solid :laugh:
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That is so funny... I always check the manufacturing date.... Monday morning phones I always have issues with... But when I get a new phone I always look for something wrong with it!
Galaxy S7 edge
I have a 910T3 that I slow charge (AC) most of the time. When I see the green light go on, I unplug and see 100%, but after I reboot into TWRP recovery it is usually like 93%. Which one is accurate? I'd prefer the green light to go on when it's really 100%. Thank you.
Also, the stock battery is about 20 months old, and I can use it to about 0%-1% before it shuts off.
You could try reinitializing your battery. However seeing as your battery is that old. You would be better off getting a new one.
What is reinitializing the battery? I really wanted to avoid buying a new battery unless I really had to. I've read people's battery dying at like 25% left, that's when I'd buy a new one.
burntrat said:
What is reinitializing the battery? I really wanted to avoid buying a new battery unless I really had to. I've read people's battery dying at like 25% left, that's when I'd buy a new one.
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Above post is correct as your battery is quite old it is probably time for a new one. My old note 4 was very similar to this before the emmc failed in it it would always show different percentages on battery,the phone died before i got to replace battery though
TheMadScientist said:
Above post is correct as your battery is quite old it is probably time for a new one. My old note 4 was very similar to this before the emmc failed in it it would always show different percentages on battery,the phone died before i got to replace battery though
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Man I was hoping it wasn't time for a new battery just yet. Also, sorry to hear about your n4. Looks like eventually all of them will die like that soon. I swear this was planned cause the n5 wasn't that great, trying to thin out the n4 herd.
burntrat said:
Man I was hoping it wasn't time for a new battery just yet. Also, sorry to hear about your n4. Looks like eventually all of them will die like that soon. I swear this was planned cause the n5 wasn't that great, trying to thin out the n4 herd.
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I loved my note 5. Battery killed in it too twice i haad a note 7 edge rom on it
TheMadScientist said:
I loved my note 5. Battery killed in it too twice i haad a note 7 edge rom on it
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I tried the no5 for a bit, but wasn't really impressed with it. It had it's pros and cons, but I felt the no4 was better overall for my uses. I read others saying pretty much the same thing with sticking with the no4 rather than moving on the no5 cause of no battery or microsd card support etc.
How did you deal with dead batteries out of warranty or did you have both battery issues in the first year?
burntrat said:
I tried the no5 for a bit, but wasn't really impressed with it. It had it's pros and cons, but I felt the no4 was better overall for my uses. I read others saying pretty much the same thing with sticking with the no4 rather than moving on the no5 cause of no battery or microsd card support etc.
How did you deal with dead batteries out of warranty or did you have both battery issues in the first year?
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Lol i bought 3 note 5s and pieced them together with one one good screen and a bad usb port on said screen i swapped the batteries myself I heated the baqck and didnt bust it just scratched it. so i ordered a new back and use small dabs of rubber cement to put it back on.
I do all my own repairs no warranty. i had a verizon tmobile and sprint mother boards luckily I rooted before the usb went out completly and used wifi file transfer and wireless charge for that issue. So much as I now despise Usb ports and no wireless charge on devices.
TheMadScientist said:
Lol i bought 3 note 5s and pieced them together with one one good screen and a bad usb port on said screen i swapped the batteries myself I heated the baqck and didnt bust it just scratched it. so i ordered a new back and use small dabs of rubber cement to put it back on.
I do all my own repairs no warranty. i had a verizon tmobile and sprint mother boards luckily I rooted before the usb went out completly and used wifi file transfer and wireless charge for that issue. So much as I now despise Usb ports and no wireless charge on devices.
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Wow, I wish I had the skills and patience to do that. I know I'd make things worse and end up paying more in the long run for parts and fixing it. I think that is a huge reason why many won't move onto these newer phones without replaceable batteries.
I swapped out an older, but less used oem no4 battery and will see if it's any better.
So I'm using the older battery and lights up green at 100% (same level as TWRP rec).
But today, my phone just shut off at around 35-39% while in the middle of streaming a short video clip. Only way to turn it back on was to remove then reinsert the battery. Is this normal of dying batteries around the last 1/3 or could this possibly be an unstable kernel issue.