I have unlocked the bootloader,so wanted to know that it also voids hardware warranty,cause i have a screen burn issue on my lcd of g4(indian variant),i have read in a post that in uk hardware warranty is covered under a law.So anyway i can fool the guys on the service center desk?
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Does anyone know if my warranty is void if my screen is crack? Touch screen is not responding. I would like to send it in for warranty purpose, but not sure if they will cover it.
No. Cracked screens are not covered under warranty.
Hello
I'm proud owner of TF300T for 1 day
When I unlocked bootloader I had to confirm that my TF is no longer under warranty.
Every dev here has statement in their post that flashing unofficial firmware will void your warranty.
Well, that's not entirely true. If you have purchased your device in EU, then you still have warranty even if it was flashed with unofficial ROM.
Quote:
"Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!"
More details on Matija Šuklje, FSFE Legal Coordinator and Carlo Piana, FSFE’s General Counsel state article:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
Happy flashing
* FSFE= Free Software Foundation Europe is dedicated to the furthering of Free Software and working for freedom in the emerging digital society
When I've contacted Asus they've told me my warranty would become void after unlocking the bootloader. Do Asus have a voluntary warranty?
Sent from my R800i using xda-developers app.
Sent from my R800i using xda-developers app.
It's nice to be important, but it's more important to be nice.
Asus have statutory warranty 2 yers like everone else who is selling electronics in EU. They have to prove that device died becouse of your action and e.g power button cannot brake becouse you rooted tablet! If they refuse to RMA broken button becouse tab is rooted you can sue or report them to some org for protecting consumer rights.
Recently Apple was charged (or sentenced, I forgot) becouse they were selling "extended warranty" witch lasted 2 years. They are obligatory to have 2 years warranty anyway.
Helpdesk told you what he had to, becouse HQ ordered it and people beleive it becouse they don't know about this EU directive. What they say is valid for US and rest of the world, but not EU.
BTW, from about 2-3 weeks ago unlocking phone or tab locked by carrier (AT&T, Version ....) is in US criminal act. !
stenc55 said:
Asus have statutory warranty 2 yers like everone else who is selling electronics in EU. They have to prove that device died becouse of your action and e.g power button cannot brake becouse you rooted tablet! If they refuse to RMA broken button becouse tab is rooted you can sue or report them to some org for protecting consumer rights.
Recently Apple was charged (or sentenced, I forgot) becouse they were selling "extended warranty" witch lasted 2 years. They are obligatory to have 2 years warranty anyway.
Helpdesk told you what he had to, becouse HQ ordered it and people beleive it becouse they don't know about this EU directive. What they say is valid for US and rest of the world, but not EU.
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asus helpdesk in EU stated that the "warranty void" from unlocking counts only for software problems, if you discover an hardware defect they will still repair it under warranty (in USA and other countries this may vary as they have other customer protection laws).
but if you brick your tablet while flashing a rom meant for another device or something similar they wont cover you anymore - and well, why should they pay for your mess?
the unlocking basically works like those "warranty void if broken" seals that cover key screw on hardware devices - and those seals _ARE_ legal, if you break those you void your warranty as you cant anymore certify that the problem originated by a build defect instead of something you did.
BTW, from about 2-3 weeks ago unlocking phone or tab locked by carrier (AT&T, Version ....) is in US criminal act. !
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wrong, unlocking a phone carrier-lock is a criminal act, unlocking the bootloader to flash firmwares (what they call jailbreak on iphones) is still legal.
NixZero said:
asus helpdesk in EU stated that the "warranty void" from unlocking counts only for software problems, if you discover an hardware defect they will still repair it under warranty (in USA and other countries this may vary as they have other customer protection laws).
but if you brick your tablet while flashing a rom meant for another device or something similar they wont cover you anymore - and well, why should they pay for your mess?
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Agree. Confusion comes because they always say "warranty void" and not "software warranty void". They never mention that HW warranty still apply.
NixZero said:
the unlocking basically works like those "warranty void if broken" seals that cover key screw on hardware devices - and those seals _ARE_ legal, if you break those you void your warranty as you cant anymore certify that the problem originated by a build defect or something you did.
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Those seals are always legal. They prevent users to fiddle with HW. But HW only. They do not apply for SW.
NixZero said:
wrong, unlocking a phone carrier-lock is a criminal act, unlocking the bootloader to flash firmwares (what they call jailbreak on iphones) is still legal.
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That's what I wanted to say, but you said it more accurate.
I see there is a little confusion. This EU directive covers HW warranty, no matter in what state SW is. If user plays with SW then it's his fault if tab does a bootloop or if flashing goes wrong and one have 500€ brick. It's his fault. But if piece of HW is faulty they have to fix it even if tab is rooted and CM10.1 is installed. Problem is becouse they always say "warranty void" without specifying warranty for what? HW or SW? (SW does not have any warranty anyway)
stenc55 said:
I see there is a little confusion. This EU directive covers HW warranty, no matter in what state SW is. If user plays with SW then it's his fault if tab does a bootloop or if flashing goes wrong and one have 500€ brick. It's his fault. But if piece of HW is faulty they have to fix it even if tab is rooted and CM10.1 is installed. Problem is becouse they always say "warranty void" without specifying warranty for what? HW or SW? (SW does not have any warranty anyway)
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in some countries the consumer protection is really poor so they can do as they please, in EU its a lot stricter so probably if somebody pushes they would be forced to change their wording.
but there would need some flashy case and a lot of news coverage (like the wording in apple warranty that pushed users to buy their extra coverage even for the 2nd year that shoud be free, they got burned on that) and its not clear if its worth it as asus seem pretty helpfull when somebody asks
---------- Post added at 09:24 PM ---------- Previous post was at 09:22 PM ----------
stenc55 said:
That's what I wanted to say, but you said it more accurate.
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actually I've misread what you wrote, sorry.
NixZero said:
asus helpdesk in EU stated that the "warranty void" from unlocking counts only for software problems, if you discover an hardware defect they will still repair it under warranty (in USA and other countries this may vary as they have other customer protection laws).
but if you brick your tablet while flashing a rom meant for another device or something similar they wont cover you anymore - and well, why should they pay for your mess?
the unlocking basically works like those "warranty void if broken" seals that cover key screw on hardware devices - and those seals _ARE_ legal, if you break those you void your warranty as you cant anymore certify that the problem originated by a build defect instead of something you did.
wrong, unlocking a phone carrier-lock is a criminal act, unlocking the bootloader to flash firmwares (what they call jailbreak on iphones) is still legal.
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i have to add that its a crime to sell a locked phone in Belgium. Tho European court of justice stuck down this law, it is still in use and we got finned for it.
Hello guys
In many threads, I saw that unlocking the bootloader won't void the warranty but in the live chat they have a different opinion. Take a look at my conversation and what they told me (I'm Anastasios and motorola is the other guy)
Code:
Santhosh: Hi, my name is Santhosh. How may I help you?
Anastasios: Hello, I want to know about voiding the warranty. Does the warranty breaks if you unlock the bootloader?
Santhosh: I will do my best to help you with this. Before we move any further, would you please help me confirm your email, location and phone we are dealing with?
Anastasios: My email is tasos****@gmail.com, Location Greece and the phone is moto e 2nd gen 4g xt1524
Santhosh: Thanks for the information.
Santhosh: Yes unlocking the bootloader voids the warranty of the mobile.
Anastasios: But take a look here. http://fsfe.org/freesoftware/legal/flashingdevices.en.html
Anastasios: it says that unlocking the bootloader isn't a sufficient reason to breaks the warranty in the europe
Santhosh: Please go through the agreement details when you start the bootloader unlocking it clearly states the warranty void.
Anastasios: so, you say that the stuff the europe counsil decides are not of your bussiness. Here the official article about the rights of the consumer http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:31999L0044&from=EN
Santhosh: Please go through the warranty policy information on this page.
Santhosh: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Anastasios: Yeah, but you still did not gave me the wanted anwser. The Europe Laws say different things that you claim. So what shoud I do? Should I listen to the europe or to you (motorola)?
Santhosh: Only when you accept these conditions and go to the next page you can unlock the bootloader. Unlocking the bootloader voids the warranty of the mobile.
Santhosh: You can go through the legal terms here. https://motorola-global-portal.custhelp.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf
Anastasios: In every single site that it is for the unlocking part, claim that unlocking the bootloader won't void the warranty if you live in Europe. Is that wrong?
Santhosh: We request you check our official website conditions to unlock the bootloader.
Anastasios: ok then thanks.You won a thread in the XDA forum about how bad are you in terms of warranty and legal stuff. BYE
You have disconnected.
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
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iks8 said:
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
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I wont disagree but in the unlock threads it says that in Europe the warranty cant be broken that easy
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
EB20XY said:
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
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So If I unlock my moto I will have the warranty?
t-shock said:
So If I unlock my moto I will have the warranty?
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Depends on where you live. I had s4 with knox tripped. But phone completely died. Couldn't access anything except qcom usb. I'm 100% sure they still could look if it was tripped but I doubt the could say its your fault because you did something wrong.
Same was with my G3 just died but I don't know if I was rooted then.
Though blame people for unlocking bootloader to upgrade Motorola E 2nd Gen should not affect it (theoretically) since you flash their system which only hasn't reach your country. Well I'll see what they say about it. If it wasn't for the waterproof I Would risk it to fix the sim reader myself.
Now I won't so hope warranty will be cover this. Ill stay tuned. and yes I have my bootloader unlocked. And warranty should cover this up for two years.
Sent from my LG-D855 using Tapatalk
Is it possible to claim warranty without the bill paper?
It was a gift and i was wondering if with IMEI i can claim warranty, i still have 1 year of warranty so i would like to know this in case i run into any hardware problem on the S5
i dropped my beloved s8 . the front glass has smashed it is rooted and now i am going to have to try and get it fixed with the insurance which covers accidental damage. has anyone successfully got a phone fixed by vodafone uk after root? i know rooting voids warranty but this is not warranty it is after sales insurance and screen damage has nothing to do with root.
any advice?
there is no mention of root in the terms and conditions for my insurance so i think i should be ok https://www.vodafone.co.uk/terms-an...itions/vodafone-accidental-damage/index.htm#1
the only part that refers to modification in any way is this
If your mobile device has been modified in any way we will only
replace the mobile device, we do not cover the modifications that
have been made.
Modifications are anything that changes the way your mobile device
looks or operates from the original specifications. This includes things
like adding gems, precious metals or making software changes such as
unlocking your mobile device from a network
so sounds like i may be in luck. fingers crossed. i will visit the vodafone shop tomorrow and see how things go.
djisgod said:
i dropped my beloved s8 . the front glass has smashed it is rooted and now i am going to have to try and get it fixed with the insurance which covers accidental damage. has anyone successfully got a phone fixed by vodafone uk after root? i know rooting voids warranty but this is not warranty it is after sales insurance and screen damage has nothing to do with root.
any advice?
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Rooting doesn't void warranty in UK.
vladimir_carlan said:
Rooting doesn't void warranty in UK.
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really? everything i have read says it does. but if that is the case then my mind rests alot more easy lol
djisgod said:
really? everything i have read says it does. but if that is the case then my mind rests alot more easy lol
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They can huff and puff at first but UK is still EU member so they need to comply with EU directive. And I told you that from my own experience. Well not really a warranty issue. But last year I returned an Galaxy S7 to Carphone Warehouse under their "14 days change your mind policy". That S7 still had Omega rom installed. Didn't bothered to return to stock.
Your phone has a Hardware issue, so you shouldn't worry about being rooted.
Rooting doesn't void warranty in the us either, despite what the carriers say.
They can huff and puff all they want, but it's illegal in the us to refuse to honor a warranty repair caused by something unrelated to customization of a device. Turns out all they have to do is say they won't honor it and most people won't even try.
I'm pretty sure rooting can't smash your screen, so you're in the clear ?
phone was returned to vodafone today. they say i should have it back in one week and gave me a ****ty vodafone smart ultra 7 to use as a courtesy phone......going back to a terrible carrier branded android phone really has made me see just how lovely the s8 is......i want my baby back :'(
I am very happy to say they fixed my phone with no complaint about it being rooted. they repaced the front glass, the back glass, the lcd and the side casing. its now as good as new and i am very happy to have my s8 back!