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Hi guys just got my s3 couple of hours ago white 16gb for sprint. I tried searching for the issue I am having and no results, so I am posting here. I did the initial android setup and everything was running fine for first 15 min and then phone keeps freezing and restarts, I did many battery pulls and same thing. It would work for min or 2 and freezes and reboots. Then I put the phone on charge and used it for several minutes and no crash.
So I unplugged the phone when the battery was at 52% after charging for more then 45 min, and same reboot issue is back. So I was wondering if anyone else having this issue.
Thanks for all your help in advance.
if you didnt flash things, which i dont even know what you would flash and how at this point, i would say its broken, and you should go get an exchange. Hopefully youre the only one with the issue, ever.
i guess you could try a factory reset, which i would assume you can do from recovery, to which you would maybe get to by powering off, and holing volume up and power(once again, just an assumption).
p.s. i am impatiently waiting untill best buy gets 32gb version in stock so i can trade in this lte evo pos.
i did many factory resets and battery pulls and same issue. so i got tired and called in for exchange, they are sold out right now but will send one out as soon it comes back in stock.
Did you do a hard reset from recovery?
Sent from my SPH-L710 using XDA
any particular app installed that might be causing this? :crying:
Yes I Reset it from recovery and did factory reset 4 to 6 times, No apps installed. As soon as i start navigating through menus it freezes and then reboots. Sometimes it also freezes at sprint logo while restarting, i have owned 200+ phones never had a single android phone with this kind of Issue.
element3g said:
Yes I Reset it from recovery and did factory reset 4 to 6 times, No apps installed. As soon as i start navigating through menus it freezes and then reboots. Sometimes it also freezes at sprint logo while restarting, i have owned 200+ phones never had a single android phone with this kind of Issue.
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Click to collapse
Do you have a sd card installed? If its from a older phone or s2 it might be the problem too. Back up everything in format the card then see what happens....
Thanks for all your help guys !
I fixed the issue by wiping cache partition and factory reset. Before all I did was factory reset but didn't do wipe.
No crash so far
Sent from my SPH-L710 using xda premium
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
pedmond said:
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
Click to expand...
Click to collapse
Thank you for your replied and suggested help.
In fact, I did one time factory reset but after that the Note 4 still auto restarted.
When the phone was in my hand from the shop till now I did not install any program into it.
Anyone know why the phone will auto restart?
Thank you
Go back with your phone where you bought it and ask for a new one!
Maybe a faulty unit. It's their fault. You can plead a compensation tho'.
This was sent from my Lenovo A850 via XDA mobile app.
i have the same problem.mine is not restarting every 30 min but it makes twice a day.sometimes it shutdowns. (no reboot)i factory reset problems still there.i am now got out my memory card and testing.
same issue
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
I am having the same issue, although I have installed some apps on my Note 4. Also, I tried uninstalling apps, and changed some settings. Every time it auto restarts, it reverts back to the settings from before, and shows all of the apps back on the device. I'm not sure what is going on with it, but it is extremely irritating. It doesn't seem to matter if I'm using the device or not. It's completely random.
Check to make sure your battery is seated properly (no loose contacts). Otherwise, it might be a faulty unit. A large batch of Nexus 7s had a similar issue and they all had to be sent in for a warranty repair.
after i removed my sd card and tested for 2 days no random restart and shutdowns.interesting.
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
Sent from my SPH-L710 using XDA Free mobile app
schlepprock said:
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
/QUOTE]
I just got my phone today and I haven't put an SD card into it yet. The darn thing is still rebooting a couple of times per hour.
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Click to collapse
Hi there.. I'm from Indonesia... I got the same problem here... The store said it is because of the software.. But the technician not there yet to help...
Hi There
I have the same problem my phone is N910CQ (Turkish variant). I took it to the samsung service they kept the phone for 5 days and finally they said nothing was wrong with it but my problem still exist. So i tried everything possible that i can try. Nothing works so far. Wat if i install N910C firmware on my N910CQ because Antutu sees it as a N910C Can some one tell me if thats ok or not.
Note 4 random rebooting
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
I have the same problem, I do not have memory card inserted into the phone. It wakes me 3-4 times every night. The store sent it to a lab and they said that the phone is fine and does not have any problem. It drives me nuts.
Update
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
Greetings again,
I returned my Note 4 to T-Mobile and got a brand new phone, and sim card. I have all my software loaded and configured as with the old Note 4 and it's been about 36 hours now with no reboot. If it doesn't happen in the next couple of days or so, I will probably be pretty confident that the problem is solved. I'll keep you updated.
OP, is it rooted? I have the unbranded Note 4 (SM-N910H), I've had mine rooted for 2 weeks and it kept randomly rebooting twice or so every 1-2 days, now I've removed the root and everything seems to be working fine with no reboots since 1 week. I hope this helps.
P.S. I've rooted using the CF Auto root.
Anyone knows why the root was causing random reboots for me? I've tried with knox disabled and enabled and with both options I get the same reboots.
Edit: Forgot to say that most of the random reboots happened while the phone was idle (screen off)
Thanks.
note 4 restarting
I have the same issue .. my note 4 is auto restarting... i use gear s all the time bu connecting it with note 4 via bluetooth and the phone randomly auto restarting .. yesrterday i didn't connect the gear s all the day and the phone works all the day fine and it didn't restart .. so i really don't know what is causing this problem ! Anyone can help?
Frustrating
I have a similar issue with the Note 4.
A few back, it randomly restarted and I lost half of my contacts and settings. I thought it was a one-off occurrence and re installed all my contacts and settings. Today, it kept restarting and hasn't started again. I called ATT and have asked for a replacement.
Hope the new one shapes up better than this. It sounds like there is a hardware defect in a lot of the phones.
Same here N910CQ, brand new one...
I have a weird problem with my note 4. It restarts itself 2-3 times but only at night. It starts at about 3, 4 am and then every hour or so until 7 am. I hear the buzz on every restart. Also my gear fit connects and disconnects every time with a vibration buzz. It drives me nuts!
Do you have the same problem?
I already tried a factory reset, also disabled the automatic sync to the servers. Also formatted the SD card inside the phone and tried to remove it completely but the phone still restarted at night.
I went to the Samsung center- they sent it to the lab and the lab said that the phone does not have any problem at all- but they did not check it at night.
I'm on the latest firmware N910FXXU1ANJ4
Can you help me? What could be the problem? what can I do???
If it happens again...get a video recorder..record the event...show it to samsung..demand a replacement. My device had no problems what so ever when it was completely stock, or after rooting or when using custom rom.
Sent from my SM-N910C using Tapatalk
That is so odd...! What if you tried to video record the phone restarting and show it to the service centre? Maybe with a timestamp so you can stitch together the restarts and demonstrate what happens every night.
iR¡[email protected]!* from i9505 via Tapatalk 4
I will do what you suggest . I will record the phone on video and show them what it does. This is not normal if I'm the only one who have that problem.
Hope you can exchange a new one
I dont have that problem
I will sue them. This is the only way. Because they are like wall. not possible to prove that you are right
i have same issue but try to factory reset it. remove the sd card if you using one. and noticed it. i work evening shift thats why i noticed my phone boot itself . now after i factory reset o havent encounter any auto restart .
jebjebss said:
i have same issue but try to factory reset it. remove the sd card if you using one. and noticed it. i work evening shift thats why i noticed my phone boot itself . now after i factory reset o havent encounter any auto restart .
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Click to collapse
I did a factory reset. Also removed the SD card and checked. It does the same thing.
On Friday I bought N910c in Poland. I'm having absolutely same problem as you. Factory reset didn't fix the issue (((
Googling for a soluton...
meleha said:
On Friday I bought N910c in Poland. I'm having absolutely same problem as you. Factory reset didn't fix the issue (((
Googling for a soluton...
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Click to collapse
I don't think that there is a solution. There is something wrong with the phone because not all the units faulty. Tonight i will film the phone on video camera to prove it and sue the company. They refusing to refund my money because they claim that the phone does not have any problem.
I have got that issue, but it just turn off by itself while recharging at night
I'm having the same problem with my Moto X 2014. It reboots itself only at nights one or more times. I've trying everything without any success. Did you manage to fix yours?
Thanks!
Do you have any memory management software installed? Some of them kick in when phone is not used for longer time and maybe it deletes something what causes phone to reboot?
Sent from my SM-N910T using XDA Free mobile app
If it's only at night whilst charging, it could just be an overheat problem.
Sent from my SM-N910F
Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk
My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.
Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
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Click to collapse
The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.
Got a reboot once on PAW FW. Nothing after.
Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems
Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
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Click to collapse
Same.
i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up
I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.
Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.
Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking
same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.
Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.
I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue
I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.
samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.
Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...
Phone reboots whenever I click on Stories in Instagam app.
Tried rebooting, clearing data, disabling and then updating the app but nothing seems to be working.
I'm on S7 Edge Exynos with a 64GB card, not rooted.
Any solution would be appreciated.
Same
I am having the same problem! It's driving me nuts.
Stories worked for the first couple days after it came out, but now my phone restarts the moment I click on any story. I think the problem began after my phone received an update overnight. I've tried uninstalling and reinstalling Instagram--nothing.
s7 Edge