Database Users

Samsung galaxy s3 crashing and bootloops when not charging

Hi guys just got my s3 couple of hours ago white 16gb for sprint. I tried searching for the issue I am having and no results, so I am posting here. I did the initial android setup and everything was running fine for first 15 min and then phone keeps freezing and restarts, I did many battery pulls and same thing. It would work for min or 2 and freezes and reboots. Then I put the phone on charge and used it for several minutes and no crash.
So I unplugged the phone when the battery was at 52% after charging for more then 45 min, and same reboot issue is back. So I was wondering if anyone else having this issue.
Thanks for all your help in advance.

if you didnt flash things, which i dont even know what you would flash and how at this point, i would say its broken, and you should go get an exchange. Hopefully youre the only one with the issue, ever.
i guess you could try a factory reset, which i would assume you can do from recovery, to which you would maybe get to by powering off, and holing volume up and power(once again, just an assumption).
p.s. i am impatiently waiting untill best buy gets 32gb version in stock so i can trade in this lte evo pos.

i did many factory resets and battery pulls and same issue. so i got tired and called in for exchange, they are sold out right now but will send one out as soon it comes back in stock.

Did you do a hard reset from recovery?
Sent from my SPH-L710 using XDA

any particular app installed that might be causing this? :crying:

Yes I Reset it from recovery and did factory reset 4 to 6 times, No apps installed. As soon as i start navigating through menus it freezes and then reboots. Sometimes it also freezes at sprint logo while restarting, i have owned 200+ phones never had a single android phone with this kind of Issue.

element3g said:
Yes I Reset it from recovery and did factory reset 4 to 6 times, No apps installed. As soon as i start navigating through menus it freezes and then reboots. Sometimes it also freezes at sprint logo while restarting, i have owned 200+ phones never had a single android phone with this kind of Issue.
Click to expand...
Click to collapse
Do you have a sd card installed? If its from a older phone or s2 it might be the problem too. Back up everything in format the card then see what happens....

Thanks for all your help guys !
I fixed the issue by wiping cache partition and factory reset. Before all I did was factory reset but didn't do wipe.
No crash so far
Sent from my SPH-L710 using xda premium

Note keeps restarting, but no like other threads!

Hi,
I have my Note since 2 months ago. It restarted, but only 4-5 times a WEEK. Yesterday, I was browsing Internet and Note restarted. 'Ok, normal I said'. The phone turned on and I entered Internet. Again, it restarted. I wait the phone to start, and when I was unlocking it, it restarted. And restarted, and restarted, and restarted. So I take the sd off and turn on the phone. No problems. Then I put the SD card. Turn on the phone. No problems! Until now. Same happened. Same I did. It restarted only 1 time, then no problems. But I pay too much for this phone (in the country I live) and with my old Ace it didn't happened! It's annoying, EVERY TIME I TURN OFF THE PHONE AND THEN TURN IT ON, RESTARTS! And I have to take off the battery 2 times, put it 2 times, wait for the phone two times, and put the sd card. It's really annoying!! Someone can help me?
alancito10t

I wouldn't say any of that is normal. I think you should consider making a warranty claim.

alancito10t said:
Hi,
I have my Note since 2 months ago. It restarted, but only 4-5 times a WEEK. Yesterday, I was browsing Internet and Note restarted. 'Ok, normal I said'. The phone turned on and I entered Internet. Again, it restarted. I wait the phone to start, and when I was unlocking it, it restarted. And restarted, and restarted, and restarted. So I take the sd off and turn on the phone. No problems. Then I put the SD card. Turn on the phone. No problems! Until now. Same happened. Same I did. It restarted only 1 time, then no problems. But I pay too much for this phone (in the country I live) and with my old Ace it didn't happened! It's annoying, EVERY TIME I TURN OFF THE PHONE AND THEN TURN IT ON, RESTARTS! And I have to take off the battery 2 times, put it 2 times, wait for the phone two times, and put the sd card. It's really annoying!! Someone can help me?
alancito10t
Click to expand...
Click to collapse
What ROM are you on? Maybe try reflashing stock ROM on your phone?

I think you can try factory reset if you are on gb or some other safe rom if on unsafe room please don't do reset coz of brick bug
Sent from my GT-N7000 using xda premium

Are you on a custom ROM?
Of not then I'd just get it sent back as it not something you have done.
Sent from my GT-N7000 using Tapatalk 2

I didn't root the phone, and it has the original Gingerbread 2.3.6.

I had this issue before. Mine was caused by a wifi management app that i used. Issue disappeared after i uninstalled it. The app is "auto wifi"
Sent from my GT-N7000 using Tapatalk 2

alancito10t said:
I didn't root the phone, and it has the original Gingerbread 2.3.6.
Click to expand...
Click to collapse
If you're completely stock, and still on Gingerbread....and you're ABSOLUTELY SURE YOU ARE ON GINGERBREAD......like REALLY SURE....
Then do a factory reset and use the phone "as is" without installing any new apps for a week.
If you're good for a week with no reboots, then it's surely an app that's causing it. =)

PoisonWolf said:
If you're good for a week with no reboots, then it's surely an app that's causing it. =)
Click to expand...
Click to collapse
i have had numerous similar issues with my note -kept restarting over and over - then freezing up - then returns to lock screen
http://forum.xda-developers.com/showthread.php?t=1770414
now its sitting in the service centre
How to find out which app is causing these issues - i have 210 apps currenlty

alancito10t said:
Hi,
I have my Note since 2 months ago. It restarted, but only 4-5 times a WEEK. Yesterday, I was browsing Internet and Note restarted. 'Ok, normal I said'. The phone turned on and I entered Internet. Again, it restarted. I wait the phone to start, and when I was unlocking it, it restarted. And restarted, and restarted, and restarted. So I take the sd off and turn on the phone. No problems. Then I put the SD card. Turn on the phone. No problems! Until now. Same happened. Same I did. It restarted only 1 time, then no problems. But I pay too much for this phone (in the country I live) and with my old Ace it didn't happened! It's annoying, EVERY TIME I TURN OFF THE PHONE AND THEN TURN IT ON, RESTARTS! And I have to take off the battery 2 times, put it 2 times, wait for the phone two times, and put the sd card. It's really annoying!! Someone can help me?
alancito10t
Click to expand...
Click to collapse
i had the same problem but the problem is caused by apex launcher in my note so i uninstalled it and it's back to normall now.. may be you can also give it a try
Sent from my GT-N7000 using xda premium

abhinav quietly brilliant said:
i had the same problem but the problem is caused by apex launcher in my note so i uninstalled it and it's back to normall now.. may be you can also give it a try
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
1. reset to factory since you are on GB
2. reformat the sd card, otherwise replace or remove it then observe.
if it still does that after factory reset and without the SD card, then consider a warranty claim.

Note 4 will Auto Restart even not using it!!

Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.

tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.

pedmond said:
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
Click to expand...
Click to collapse
Thank you for your replied and suggested help.
In fact, I did one time factory reset but after that the Note 4 still auto restarted.
When the phone was in my hand from the shop till now I did not install any program into it.
Anyone know why the phone will auto restart?
Thank you

Go back with your phone where you bought it and ask for a new one!

Maybe a faulty unit. It's their fault. You can plead a compensation tho'.
This was sent from my Lenovo A850 via XDA mobile app.

i have the same problem.mine is not restarting every 30 min but it makes twice a day.sometimes it shutdowns. (no reboot)i factory reset problems still there.i am now got out my memory card and testing.

same issue
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
I am having the same issue, although I have installed some apps on my Note 4. Also, I tried uninstalling apps, and changed some settings. Every time it auto restarts, it reverts back to the settings from before, and shows all of the apps back on the device. I'm not sure what is going on with it, but it is extremely irritating. It doesn't seem to matter if I'm using the device or not. It's completely random.

Check to make sure your battery is seated properly (no loose contacts). Otherwise, it might be a faulty unit. A large batch of Nexus 7s had a similar issue and they all had to be sent in for a warranty repair.

after i removed my sd card and tested for 2 days no random restart and shutdowns.interesting.

My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
Sent from my SPH-L710 using XDA Free mobile app

schlepprock said:
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
/QUOTE]
I just got my phone today and I haven't put an SD card into it yet. The darn thing is still rebooting a couple of times per hour.
Click to expand...
Click to collapse

Hi there.. I'm from Indonesia... I got the same problem here... The store said it is because of the software.. But the technician not there yet to help...

Hi There
I have the same problem my phone is N910CQ (Turkish variant). I took it to the samsung service they kept the phone for 5 days and finally they said nothing was wrong with it but my problem still exist. So i tried everything possible that i can try. Nothing works so far. Wat if i install N910C firmware on my N910CQ because Antutu sees it as a N910C Can some one tell me if thats ok or not.

Note 4 random rebooting
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks

Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
I have the same problem, I do not have memory card inserted into the phone. It wakes me 3-4 times every night. The store sent it to a lab and they said that the phone is fine and does not have any problem. It drives me nuts.

Update
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
Greetings again,
I returned my Note 4 to T-Mobile and got a brand new phone, and sim card. I have all my software loaded and configured as with the old Note 4 and it's been about 36 hours now with no reboot. If it doesn't happen in the next couple of days or so, I will probably be pretty confident that the problem is solved. I'll keep you updated.

OP, is it rooted? I have the unbranded Note 4 (SM-N910H), I've had mine rooted for 2 weeks and it kept randomly rebooting twice or so every 1-2 days, now I've removed the root and everything seems to be working fine with no reboots since 1 week. I hope this helps.
P.S. I've rooted using the CF Auto root.
Anyone knows why the root was causing random reboots for me? I've tried with knox disabled and enabled and with both options I get the same reboots.
Edit: Forgot to say that most of the random reboots happened while the phone was idle (screen off)
Thanks.

note 4 restarting
I have the same issue .. my note 4 is auto restarting... i use gear s all the time bu connecting it with note 4 via bluetooth and the phone randomly auto restarting .. yesrterday i didn't connect the gear s all the day and the phone works all the day fine and it didn't restart .. so i really don't know what is causing this problem ! Anyone can help?

Frustrating
I have a similar issue with the Note 4.
A few back, it randomly restarted and I lost half of my contacts and settings. I thought it was a one-off occurrence and re installed all my contacts and settings. Today, it kept restarting and hasn't started again. I called ATT and have asked for a replacement.
Hope the new one shapes up better than this. It sounds like there is a hardware defect in a lot of the phones.

Same here N910CQ, brand new one...

Anyone getting random restarts/reboots?

Since I got it, I have had about 5 random freezing and complete restarts. Once when YouTube was playing, the audio froze and produced a horrible buzzing sound then restarted.
I did a factory reset and it has happened twice since. I'm wondering if I have a faulty SD card...
Anyone else?

I got mine on Monday and so far no problems

BiigDragon said:
I got mine on Monday and so far no problems
Click to expand...
Click to collapse
Do you have an SD card in yours?

That happens on my daughters Nexus 10 tablet, it definitely is YouTube and the high definition videos that cause that, it's unfortunate to hear that is happening on this phone.

No issues here or with YouTube. Yes i have sdcard.

yea! same here. i have random restarts!!! i thought it's just me. and I have SD card inserted.
this was me playing games... Fate/Grand Order in particular... i don't have sound on, so I don't know if what's happening...
the phone just goes black, and then the samsung boot logo starts.

I have no issues with g935t w/ sd card

my restart doesn't happen often, maybe like once every 2 day... and almost always playing games or was just playing games... i wonder what's wrong X_X

Only had one freeze and that was when it first booted and was restoring apps. I was uninstalling apps at the same time it was installing them and it froze for like 10 seconds. Other than that no issues.

DrexelDragon said:
Do you have an SD card in yours?
Click to expand...
Click to collapse
Yeah I'm coming from the V10 and I got the 200gb memory card that we got for free with it.

Info
DrexelDragon said:
Since I got it, I have had about 5 random freezing and complete restarts. Once when YouTube was playing, the audio froze and produced a horrible buzzing sound then restarted.
I did a factory reset and it has happened twice since. I'm wondering if I have a faulty SD card...
Anyone else?
Click to expand...
Click to collapse
what is ur sd-card?
test it in another phone
please be specific (if u can) when it happened?
once youtube watching and ...?
:good:

mine restarted twice today while playing game :/ I do have sdcard inserted is that the issue?

Mine freezes then reboots every 10 minutes and gets super hot.No memory card inserted. Factory reset 3 times and disabled apps but doesn't make a difference.
Sent from my SM-N920P using Tapatalk

Nathan_Wilmot said:
Mine freezes then reboots every 10 minutes and gets super hot.No memory card inserted. Factory reset 3 times and disabled apps but doesn't make a difference.
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
Bad unit, return it.
Sent from my E6683 using Tapatalk

_Dennis_ said:
Bad unit, return it.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
Yup. Probably overheating and shutting off as a precaution.
Sent from my SM-N920W8 using Tapatalk

No freezing so far. I've had my S7 Edge since Tuesday and I'm using my same SD card that was in my S5. I've watched YouTube several times as well as played several games ranging from Mobile Strike to GTA Vice City.

same here. I got my s7 edge on Wed eve. setup everything. No Issues then. next day morning on the way to work, it got restarted for the first time. While walking to Office, it restated couple of times. no specific pattern to it. If I try to do anything, it gets freeze and after few seconds, it restarts.
Couldn't check if it got restarted while at work. but again in the evening, I made a samsung Pay at a store and while driving back, it got restarted. Then at another store, it keeps on restarting after each reboot. Device gets hot as well. really hot.
Tried factory resetting, but immediately after I log back in, it restarted, at the same place.
I turned on Airplane mode and then device cooled off, and it ddnt restart after that. After 15 min or so, turned off Airplane mode, and device ddnt restart yet when Iam writing this now, almost 3 hours later.
Starnge thing is, it never gets restarted at home. it always happens when Iam outside. Something to do with the network? Im on ATT.
another issue, even for small tasks like browsing websites, device gets hot. Hot enough that you will notice.
Not good sammy. Iam a fan of you since 2011 and none of galaxy had issues atleast from day 1.
Iam gona wait a day more, if it still restarts, I dnt want them damn warranty/replacement. Iam gona get iPhone6. I dnt like ios, but atleast it wont die on me like this.
Woah!!! as iam writing this, it got restarted now. WTF! Guys pls stay away from s7 pls!

I had one really random reboot. Next the frone has issues with enabling fingerpring authentication in Play. It stops responding and anter about 15 seconds reboots.

Mine rebooted once during installing all my apps first use
Sent from my XT1575 using Tapatalk

Got one rebbot too.
While installing an app from PlayStore. During paiement, freeze and reboot.
While I tryed again after reboot, freeze again but it passed.
Got an other freeze on chrome an other day.
SD card inside (64gb) from my old phone. Never got reboot on it.

Freezing! Rebooting?

Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk

My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.

Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk

Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...

XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
Click to expand...
Click to collapse
The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.

Got a reboot once on PAW FW. Nothing after.

Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems

Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.

I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk

rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Same.

i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up

I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.

Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.

Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking

same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.

Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.

I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue

I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.

samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.

Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...