Database Users

[Q] Random reboots, Desire Z w/ official 2.3.3 - could factory reset fix this?

I'm asking since I complained about this issue to HTC customer service and they recommended a factory reset due to a possibility that the Gingerbread update had created a conflict with the previously installed firmware.
Either that or possibly a defective main board - which would require me to send my DZ in for repair (Oh, the horror of being stuck with my emergency phone, a Nokia 6300, for three weeks!). And that would probably not fix anything except if they gave me a new phone right away.
The former option might be worth a try even though it sounded like complete horse crap but I just wanted to make sure before having to re-install avery app and set up my homescreen all over again.
The issue is killing me! So far I've had two random reboots today, both of which happened with the screen off and no apps open. It has also happened a few times while playing Angry Birds Rio and in the middle of a phone conversation - the latter being the most annoying.

I have same problem. Reboots and homescreen restarts. I red that fa reset not working on homescreen restarts on another forum.
Sent from my HTC Vision using Tapatalk

I did a factory reset after updating to 2.3 yesterday i havent noticed any problems yet but its been less than 12 hours since i set my phone and all my apps back up. Prior to doing the factory reset i noticed some minor interface errors including one homescreen reset but no actual phone reboots. Must say the look of the new sense including the quick settings in the pull down bar was well worth it
Sent from my Desire Z

So factory reset is the best way to fix bugs, i see that factory reset can solve all of its. Good news

Thanks for your feedback, guys!
I think I'll do a reset tonight if I can find the time.
Will report back if this fixes the issue
Sent from my HTC Vision using XDA App

Same problems here, from time to time I hear the HTC boot sound, meaning it's been restarting by itself. At least once a day. Also I often get the Sense iterface re-loading after I use some apps. All of this happened after I updated to 2.3.3, before that it ran flawless for more than 8 months.
I'll factory reset these days, but I really hate backing up, installing and configurig everything again.

Me too. Stock 2.2 to stock 2.3 unlocked. I was so annoyed that I uninstalled all the programs that kick in at start up (like British Airway's app, Continental, Sky News & so on & my phone now works like it did before, no restarts, no freezing, nor Sense restarts (unless I'm installing a lot or uninstalling a lot of programs)...
Sense restarts as there's low RAM in the device right? And when it's super low, it restarts the whole phone?

darthmelk said:
Same problems here, from time to time I hear the HTC boot sound, meaning it's been restarting by itself. At least once a day. Also I often get the Sense iterface re-loading after I use some apps. All of this happened after I updated to 2.3.3, before that it ran flawless for more than 8 months.
I'll factory reset these days, but I really hate backing up, installing and configurig everything again.
Click to expand...
Click to collapse
Been getting the same on DZ update when it came out for Europe. And it literally made me switch do CM7. My line of thought was if I was going to do factory reset I could as well switch to platform which will give me more up-to-date Android on updates...

Ok, so I went through the tedious process of doing a factory reset and setting my phone up all over again.
This was on Saturday and I've had no random reboots so far. What I did have today, though, was my phone suddenly being dead until I removed the battery, put it back in and turned the phone on again. This has happened many times before with 2.2.1 and is a known issue but this is the first time it happened after upgrading to 2.3.3 - hopefully also the last.
Sense is still restarting constantly
Sent from my HTC Vision using XDA App

The same for me. Some of the problems are gone after the factory reset, but Sense keeps reloading after I install/update apps in Market or after using some apps. It never did that in 2.2.

Dead phone issue happened again just before *sigh*
Sent from my HTC Vision using XDA App

A little update:
The factory reset seems to have actually fixed brightness setting itself on max even though Sense often restarts.
Sent from my HTC Vision using XDA App

Note 4 will Auto Restart even not using it!!

Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.

tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.

pedmond said:
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
Click to expand...
Click to collapse
Thank you for your replied and suggested help.
In fact, I did one time factory reset but after that the Note 4 still auto restarted.
When the phone was in my hand from the shop till now I did not install any program into it.
Anyone know why the phone will auto restart?
Thank you

Go back with your phone where you bought it and ask for a new one!

Maybe a faulty unit. It's their fault. You can plead a compensation tho'.
This was sent from my Lenovo A850 via XDA mobile app.

i have the same problem.mine is not restarting every 30 min but it makes twice a day.sometimes it shutdowns. (no reboot)i factory reset problems still there.i am now got out my memory card and testing.

same issue
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
I am having the same issue, although I have installed some apps on my Note 4. Also, I tried uninstalling apps, and changed some settings. Every time it auto restarts, it reverts back to the settings from before, and shows all of the apps back on the device. I'm not sure what is going on with it, but it is extremely irritating. It doesn't seem to matter if I'm using the device or not. It's completely random.

Check to make sure your battery is seated properly (no loose contacts). Otherwise, it might be a faulty unit. A large batch of Nexus 7s had a similar issue and they all had to be sent in for a warranty repair.

after i removed my sd card and tested for 2 days no random restart and shutdowns.interesting.

My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
Sent from my SPH-L710 using XDA Free mobile app

schlepprock said:
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
/QUOTE]
I just got my phone today and I haven't put an SD card into it yet. The darn thing is still rebooting a couple of times per hour.
Click to expand...
Click to collapse

Hi there.. I'm from Indonesia... I got the same problem here... The store said it is because of the software.. But the technician not there yet to help...

Hi There
I have the same problem my phone is N910CQ (Turkish variant). I took it to the samsung service they kept the phone for 5 days and finally they said nothing was wrong with it but my problem still exist. So i tried everything possible that i can try. Nothing works so far. Wat if i install N910C firmware on my N910CQ because Antutu sees it as a N910C Can some one tell me if thats ok or not.

Note 4 random rebooting
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks

Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
I have the same problem, I do not have memory card inserted into the phone. It wakes me 3-4 times every night. The store sent it to a lab and they said that the phone is fine and does not have any problem. It drives me nuts.

Update
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
Greetings again,
I returned my Note 4 to T-Mobile and got a brand new phone, and sim card. I have all my software loaded and configured as with the old Note 4 and it's been about 36 hours now with no reboot. If it doesn't happen in the next couple of days or so, I will probably be pretty confident that the problem is solved. I'll keep you updated.

OP, is it rooted? I have the unbranded Note 4 (SM-N910H), I've had mine rooted for 2 weeks and it kept randomly rebooting twice or so every 1-2 days, now I've removed the root and everything seems to be working fine with no reboots since 1 week. I hope this helps.
P.S. I've rooted using the CF Auto root.
Anyone knows why the root was causing random reboots for me? I've tried with knox disabled and enabled and with both options I get the same reboots.
Edit: Forgot to say that most of the random reboots happened while the phone was idle (screen off)
Thanks.

note 4 restarting
I have the same issue .. my note 4 is auto restarting... i use gear s all the time bu connecting it with note 4 via bluetooth and the phone randomly auto restarting .. yesrterday i didn't connect the gear s all the day and the phone works all the day fine and it didn't restart .. so i really don't know what is causing this problem ! Anyone can help?

Frustrating
I have a similar issue with the Note 4.
A few back, it randomly restarted and I lost half of my contacts and settings. I thought it was a one-off occurrence and re installed all my contacts and settings. Today, it kept restarting and hasn't started again. I called ATT and have asked for a replacement.
Hope the new one shapes up better than this. It sounds like there is a hardware defect in a lot of the phones.

Same here N910CQ, brand new one...

My phone restarts itself at night, is yours also behave like this?

I have a weird problem with my note 4. It restarts itself 2-3 times but only at night. It starts at about 3, 4 am and then every hour or so until 7 am. I hear the buzz on every restart. Also my gear fit connects and disconnects every time with a vibration buzz. It drives me nuts!
Do you have the same problem?
I already tried a factory reset, also disabled the automatic sync to the servers. Also formatted the SD card inside the phone and tried to remove it completely but the phone still restarted at night.
I went to the Samsung center- they sent it to the lab and the lab said that the phone does not have any problem at all- but they did not check it at night.
I'm on the latest firmware N910FXXU1ANJ4
Can you help me? What could be the problem? what can I do???

If it happens again...get a video recorder..record the event...show it to samsung..demand a replacement. My device had no problems what so ever when it was completely stock, or after rooting or when using custom rom.
Sent from my SM-N910C using Tapatalk

That is so odd...! What if you tried to video record the phone restarting and show it to the service centre? Maybe with a timestamp so you can stitch together the restarts and demonstrate what happens every night.
iR¡[email protected]!* from i9505 via Tapatalk 4

I will do what you suggest . I will record the phone on video and show them what it does. This is not normal if I'm the only one who have that problem.

Hope you can exchange a new one
I dont have that problem

I will sue them. This is the only way. Because they are like wall. not possible to prove that you are right

i have same issue but try to factory reset it. remove the sd card if you using one. and noticed it. i work evening shift thats why i noticed my phone boot itself . now after i factory reset o havent encounter any auto restart .

jebjebss said:
i have same issue but try to factory reset it. remove the sd card if you using one. and noticed it. i work evening shift thats why i noticed my phone boot itself . now after i factory reset o havent encounter any auto restart .
Click to expand...
Click to collapse
I did a factory reset. Also removed the SD card and checked. It does the same thing.

On Friday I bought N910c in Poland. I'm having absolutely same problem as you. Factory reset didn't fix the issue (((
Googling for a soluton...

meleha said:
On Friday I bought N910c in Poland. I'm having absolutely same problem as you. Factory reset didn't fix the issue (((
Googling for a soluton...
Click to expand...
Click to collapse
I don't think that there is a solution. There is something wrong with the phone because not all the units faulty. Tonight i will film the phone on video camera to prove it and sue the company. They refusing to refund my money because they claim that the phone does not have any problem.

I have got that issue, but it just turn off by itself while recharging at night

I'm having the same problem with my Moto X 2014. It reboots itself only at nights one or more times. I've trying everything without any success. Did you manage to fix yours?
Thanks!

Do you have any memory management software installed? Some of them kick in when phone is not used for longer time and maybe it deletes something what causes phone to reboot?
Sent from my SM-N910T using XDA Free mobile app

If it's only at night whilst charging, it could just be an overheat problem.
Sent from my SM-N910F

Freezing! Rebooting?

Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk

My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.

Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk

Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...

XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
Click to expand...
Click to collapse
The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.

Got a reboot once on PAW FW. Nothing after.

Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems

Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.

I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk

rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Same.

i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up

I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.

Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.

Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking

same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.

Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.

I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue

I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.

samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.

Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...

Strange instances of multiple reboots!

This is really starting to get on my nerves now. Ever since I got my new S10+ from AT&T, it's occasionally done this thing where after I reboot the phone, I unlock it, and it briefly says "starting phone" on the home screen, and then will mysteriously do a quick reset, where it skips the AT&T logo and jingle, and just shows the Samsung splash screen , then takes me back to the lockscreen and it's usually fine after that.
However, Just now I decided to reset my phone, like one should do periodically, and it did the strange double reset after unlocking... Then when I unlocked it, after the "starting phone" message I tried to open a browser, and BAM! Quick reset again! Unlocked, let it start up, tried to open an app, BAM quick reset again after the screen briefly shifted from landscape to portrait mode (even though I was still holding it long ways in landscape position). Its never done this before and I'm getting concerned. It's never randomly reset while using the phone, this only happens right after a reset.
Any ideas? I've already tried wiping partition cache after big updates, doing soft resets. I'm worried that I'm going to have to end up resorting to a factory wipe, as others suggested I do when I was having battery drain issues on the ASD3 firmware, possibly because of restoring everything from a backup of my last phone when I got this one. Because supposedly restoring from backups from AT&T, Google or Samsung has caused all sorts of problems for people. I really don't want go wipe everything and spend hours try to get it all back on here manually if i don't have to.

SinisterDev said:
This is really starting to get on my nerves now. Ever since I got my new S10+ from AT&T, it's occasionally done this thing where after I reboot the phone, I unlock it, and it briefly says "starting phone" on the home screen, and then will mysteriously do a quick reset, where it skips the AT&T logo and jingle, and just shows the Samsung splash screen , then takes me back to the lockscreen and it's usually fine after that.
However, Just now I decided to reset my phone, like one should do periodically, and it did the strange double reset after unlocking... Then when I unlocked it, after the "starting phone" message I tried to open a browser, and BAM! Quick reset again! Unlocked, let it start up, tried to open an app, BAM quick reset again after the screen briefly shifted from landscape to portrait mode (even though I was still holding it long ways in landscape position). Its never done this before and I'm getting concerned. It's never randomly reset while using the phone, this only happens right after a reset.
Any ideas? I've already tried wiping partition cache after big updates, doing soft resets. I'm worried that I'm going to have to end up resorting to a factory wipe, as others suggested I do when I was having battery drain issues on the ASD3 firmware, possibly because of restoring everything from a backup of my last phone when I got this one. Because supposedly restoring from backups from AT&T, Google or Samsung has caused all sorts of problems for people. I really don't want go wipe everything and spend hours try to get it all back on here manually if i don't have to.
Click to expand...
Click to collapse
Had an issue with this early on but seems to have been fixed at some point, I'm I'm exynos though so probably not much help!

mtm1401 said:
Had an issue with this early on but seems to have been fixed at some point, I'm I'm exynos though so probably not much help!
Click to expand...
Click to collapse
Dang... So it does appear to be an issue experienced on both Exynos and Snapdragon variants. I wonder if there is or will be a fix for this. I've been asking around and haven't gotten many responses about this problem at all. I'm concerned because it seems to be getting worse than when I first got the phone.

I'm having the exact same problem. Sometimes it goes through quick reset, full reset, a couple more quick, then back to the Verizon logo, then starts up. Opening an app at that point usually does another quick, then full, then everything works. Glad I'm not the only one, but I haven't found any solutions either.

macmanui said:
I'm having the exact same problem. Sometimes it goes through quick reset, full reset, a couple more quick, then back to the Verizon logo, then starts up. Opening an app at that point usually does another quick, then full, then everything works. Glad I'm not the only one, but I haven't found any solutions either.
Click to expand...
Click to collapse
Mine does the same. Unlocked bought directly from Samsung. I don't reboot the phone very often so it doesn't bother me that much.