Casting Not Working in Apps on Nexus 6P - Nexus 6P Q&A, Help & Troubleshooting

Curious if anyone has had this issue on their Nexus 6P. I myself haven't, but my manager is. Casting from the phone only works in YouTube and the cast icon on the phone itself. If he goes into Google Play Movies, Netflix, Playstation Vue, etc., the cast icon doesn't show up. We tried the Chromecast here at work and the same thing happens here for him. We've tried it on a 1st and 2nd gen Chromecast and still nothing. I wiped the cache on his device and after the reboot the icons came up in the apps, but he stated that when he went home they were gone again. Still YouTube and the cast icon on the phone itself stay and work.
He has reboot his Chromecasts at home and factory reset them numerous times. He has uninstalled Google Cast and then reinstalled the app. This is happening on any Chromecast whether at home or at work.
Any ideas and if you've had this issue how did you fix it?
He hasn't factory reset the phone as he sees that as a last resort type of option.

Related

[Q] Cast Button gone in some apps?

Just today I went to cast something on Netflix and noticed the cast icon wasnt there (I have 2 chromecasts). So I tried rebooting the chromecast but it still wasnt there. I grabbed my wifes phone and she didnt have it either. So I download the official Chromecast app and it cant find any devices. However some apps can still see it... for example Play Movies can see them and Allcast. But Youtube, Netflix and Play Music all do not show a cast button.
I then checked from my laptop and it works normally.
Anyone else experiencing this? I'm guessing its maybe an update or something?
Oddly enough I was chatting with a friend and he had the same issue.... I rebooted my Wifi access point and now I can cast using everything again... very odd.
The only thing we both did recently was install Videostream

Can't cast screen to Chromecast

I'm having problems casting my screen to either of the two Chromecasts in my house. Whenever I try I immediately get a "casting has ended" message, following by "Disconnecting". I have no problems casting from my Nexus 10, so it looks like a problem with the app on the S4. I'm running Goldeneye (Lolliopop 5.1.1), and Chromecast app v1.11.11
I've tried rebooting, and uninstalling and reinstalling the Chromecast app,but it hasn't helped.
Has anyone else had this problem?

Major issues with the Shield after Marshmallow Update

I Got the update through a couple of days ago and I've had nothing but trouble since, lots of force quitting and locking up, the console has reset itself a few times as well.
I use the Shield with a 64gb Micro SD and a 500gb external Hard drive, I set the SD Card to act as internal storage, the setup worked fine but the Shield started to lock up so I took that out which fixed the issue. I did a factory reset on the console at this point as well.
Ive been able to setup the Sheild using the Hard Drive or SD Card as internal storage, that seems ok but at the minute the Google Play store wont stop Crashing. First thing I did after the restore was make sure the bundled apps were up to date, this I can do just fine but if I try to go into any app to download it to the console, I just get the 'Unfortunately Google play has stopped' error and nothing happens.
Ive tried resetting the console, clearing the cache on the store, trying the store before I update any bundled apps.. nothing works. The apps installed on there are fine but I cant add anything new.
Is anybody else having similar issues?
mozza54 said:
I Got the update through a couple of days ago and I've had nothing but trouble since, lots of force quitting and locking up, the console has reset itself a few times as well.
I use the Shield with a 64gb Micro SD and a 500gb external Hard drive, I set the SD Card to act as internal storage, the setup worked fine but the Shield started to lock up so I took that out which fixed the issue. I did a factory reset on the console at this point as well.
Ive been able to setup the Sheild using the Hard Drive or SD Card as internal storage, that seems ok but at the minute the Google Play store wont stop Crashing. First thing I did after the restore was make sure the bundled apps were up to date, this I can do just fine but if I try to go into any app to download it to the console, I just get the 'Unfortunately Google play has stopped' error and nothing happens.
Ive tried resetting the console, clearing the cache on the store, trying the store before I update any bundled apps.. nothing works. The apps installed on there are fine but I cant add anything new.
Is anybody else having similar issues?
Click to expand...
Click to collapse
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
gPhunk said:
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
Click to expand...
Click to collapse
I guess we need wait when official mm build shows up on Nvidia home page and then just clean install through fastboot. P.s. ...I have kind of weird lags with remote control, when I start using/presing buttons constantly - volume level goes up and down randomly, and also found even random woke ups from sleep.
Izsūtīts no manas Nokia 3310 используя бесплатную xda app
I have three nVidia Shield 16GB versions and the one attached to a receiver gives me the "Unfortunately, NVIDIA HDMI Services has stopped." message every time I wake it from sleep (which you can click OK, but it immediately respawns). As was stated, the only option is to pull the plug. The other two don't have this issue and I'm wondering if it has something to do with being attached to a receiver. I've had zero issues until the 6.0 update.
stazna01 said:
I have three nVidia Shield 16GB versions and the one attached to a receiver gives me the "Unfortunately, NVIDIA HDMI Services has stopped." message every time I wake it from sleep (which you can click OK, but it immediately respawns). As was stated, the only option is to pull the plug. The other two don't have this issue and I'm wondering if it has something to do with being attached to a receiver. I've had zero issues until the 6.0 update.
Click to expand...
Click to collapse
I have a 16GB Nvidia Shield TV plugged directly into my Sony 4K television. Since the 3.0 firmware/Marshmallow update, I am getting the same "Nvidia HDMI Services have stopped" error as described above. And yes, pulling the plug is the only solution.
Yup. Mine is plugged into a Sony receiver. The irony is that this build was supposed to include a bug fix that people with Denon receivers were having. Well if they fixed that issue they apparently broke the rest of us! Face Palm
I have 2 shields, the one connected to a 4k TV has the HDMI service problem and the one on a 1080p TV don't. I switched both and problems persisted on the 4k TV.
I don't pull the plug to reboot. I just hold back to make the power menu open. I press OK and spam the down button to get on the reboot option and the just spam the OK button for the reboot.
Very annoyed by this.
Contacted Nvidia support about this "HDMI services have stopped" issue: useless. They just provided a generic power cycle/ reboot troubleshooting procedure...which didn't work anyway.
Sent from my Nexus 6P using Tapatalk
same here
mozza54 said:
I Got the update through a couple of days ago and I've had nothing but trouble since, lots of force quitting and locking up, the console has reset itself a few times as well.
I use the Shield with a 64gb Micro SD and a 500gb external Hard drive, I set the SD Card to act as internal storage, the setup worked fine but the Shield started to lock up so I took that out which fixed the issue. I did a factory reset on the console at this point as well.
Ive been able to setup the Sheild using the Hard Drive or SD Card as internal storage, that seems ok but at the minute the Google Play store wont stop Crashing. First thing I did after the restore was make sure the bundled apps were up to date, this I can do just fine but if I try to go into any app to download it to the console, I just get the 'Unfortunately Google play has stopped' error and nothing happens.
Ive tried resetting the console, clearing the cache on the store, trying the store before I update any bundled apps.. nothing works. The apps installed on there are fine but I cant add anything new.
Is anybody else having similar issues?
Click to expand...
Click to collapse
gPhunk said:
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
Click to expand...
Click to collapse
I have the HDMI issue upon waking from sleep, going through a Yamaha surround amplifier. Never had the issue before update. I also cannot do anything with the play store, selecting anything in the store brings up the unfortunately plat store has stopped. Called Nvidia and spoke to tech there, no help thus far, we have a thread in the nvidia forums about the play store. Called google, and they refused to even speak to me because they say it's a manufacturer's problem. Please report to our forum at the nvidia site, there are many of us there and we have tried almost everything to no avail.
Here's the link to the Nvidia forum. https://forums.geforce.com/default/...le-play-store-not-working-with-new-update-/9/
So this Nvidia Shield TV v3.0 firmware/6.0 Android update when about as bad as possible short of bricking everyone's box.
So far I'm seeing in the forums from other owners:
New "Nvidia HDMI Services Have Stopped" error message that can only be addressed by power-cycling
Shield not powering on from Sleep
Google Play Store broken/crashing
Shield controller mis-behaving
Netflix app dropping frames during playback.
Various issues with storage
And I'm sure many others I'm not aware of.
This has been compounded by the Kodi v16 update that just came out and broke 4K playback which is now being resized to HD resolutions.
I have not had any problems with my shield and this update. But must admit that I have not used it that much since the update.
Btw. As far as I can read on the Nvidia shield forum, choosing an SDcard as internal storage, will overwrite use of the internal storage for apps and games.
All the same problems on mine as well. Wish I didn't update!
16g model. I have not had any power cycling or app crashing or services stopped issues. But once again, they've clearly changed how bluetooth works, because sixaxis is currently non functional, which I loathe. Ever since the console came out, the DS4 controller has worked better than Nvidia's own controller, regardless of previous bluetooth issues. Makes me wonder if Nvidia targeted it for convenience.
I have an Android TV Shield (v3.0) which is connected via an amp Denon April-x4100w (hdmi back cover). The first day everything was fine, the second day more image. I tried restarting the shield, reset the amp, turn off the upscaling of the amp, change the video frequency .... do you have a solution???
"NVIDIA HDMI Service stopped" (NVIDIA HDMI Service wurde beendet"
gPhunk said:
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
Click to expand...
Click to collapse
So to say, I am glad not being the only one having that big issue with the NSATV.
Since the update to FW 3.0 (Android 6.0), I often have the problem that I get the pop-up "NVIDIA HDMI Service stopped" (as my NSATV is set to German language it is "NVIDIA HDMI Service wurde beendet").
Even if I accept by clicking "OK", nothing changes. The pop-up doesn´t disappear and I can´t do anything else.
I need to plug-off from power to restart it completely.
Any idea or workaround known?
May be it can be solved by using a different power-off or sleep-mode as before?
Appreciate any idea and help as it is not really amusing to plug-off the NSATV every time..
Dietmar
realcams said:
Since the update to FW 3.0 (Android 6.0), I often have the problem that I get the pop-up "NVIDIA HDMI Service stopped" (as my NSATV is set to German language it is "NVIDIA HDMI Service wurde beendet").
Even if I accept by clicking "OK", nothing changes. The pop-up doesn´t disappear and I can´t do anything else.
I need to plug-off from power to restart it completely.
Any idea or workaround known?
Click to expand...
Click to collapse
I'm having this same exact issue, and have been for a couple weeks (since the update). I've even searched to see if there is some way to go back to the previous version. I don't have a nandroid backup or anything (wish I had thougth ahead), but does anyone know if there's a way to rollback to the Lollipop stock release (including any firmware/boot/etc)?
It will only crash HDMI if unit was sleeping. If you power off instead, it will not happen. Only caveat is that you can not wake the device with controller or remote and have to manually touch the shield unit and wait for the android to load. Not ideal but manageable.
My Shield TV is not usable anymore. Right after a reboot the desktop/home screen is freezing. The spinning circle while loading recommendations stops spinning and the Shield TV does not react to any input. Even the clock is not counting anymore. After about 5 minutes the Shield TV reboots itself (watchdog reset?). And again keeps freezing as soon as the home screen appears. This sucks.
I take it that the general consensus is not to upgrade to FW 3.0 whatsoever? I just received my Shield today, and I'm a little hesitant to even power it up

Netflix app won't start, stuck spinning indefinitely

Yesterday Netflix made me reset my password due to some "suspicious activity" they detected. Today, I opened the Netflix app on my Nexus Player, and it said it was unable to connect and gave me some obscure error code. I figured it was probably just related to the password change, so I cleared the app data, thinking i would be able to simply log back in with the new password. Now, whenever I start Netflix, it just sits there with the Netflix logo and spinner going and going...
I have tried clearing data, uninstalling, and rebooting the device in-between all of these attempts. No matter what, it never gets past the spinning logo screen. I have left it up over 30 minutes. Curiosity, when I check the app details, it shows over 100M data used by Netflix, indicating that it is apparently downloading *something* while it's sitting there.
I can use Netflix from my phone and tablet just fine, and even cast the screen to my Nexus player (though native Netflix casting never appears as an option).
Has anyone ever seen an issue like this? I've been using Netflix on my NP without issue for well over a year. This it's truly bizarre.

Google Play TV & Movies has stopped working (Brand New Shield TV 2017)

Yesterday I hooked my brand new Nvidia shield 2017 up. Upon the first setup, it updated to the newest version of the OS. But now I keep getting an error message on the screen "Google Play TV & Movies has stopped working"
The only thing I did before I noticed it was enabled developer options and turned off animations.
So I factory reset the box and the very first message I got, (Even on top of the setup screen) was "Google Play TV & Movies has stopped working.
I went in and reapplied the newest updates again. This time when I opened Google Play TV & Movies I was prompted to update Google Play services, which I don't think I was prompted for before. So I was getting excited this might fix it. After applying the update I tried it again. It lasted 3 seconds then crashed again.
If I clear the data from Google Play Movies & TV it won't crash for about 3 seconds after I open it. After the first crash, it will then crash immediately.
I normally would really care that's it's crashing but I really want to use "Live Channels" Which now doesn't even open because it just keeps flashing over and over "Google Play TV & Movies has stopped working"
Recap of what I've tried
Factory Reset (Google Play TV & Movies crashed immediately upon reaching the Shield Setup screen)
Removed Google Play TV & Movies updated and reapplied it
Cleared Google Play TV & Movies Data
Cleared Google Play services Data
Applied the Google Play TV & Movies Update after a factory reset
Applied the Google Play services update after updating Google Play TV & Moves directly after a factory reset.
*Update*
I tried uninstalling the Google Play TV & Movies update again (even though I tried it before) and the app stopped crashing... WTF. So I then applied the update and the app still hasn't crashed. So I restarted the device just to make sure and Google Play TV & Movies is now completely stable ... WTF!
Exact same thing happened to me last night when I went to use my Shield 2015. Initially it worked fine after the latest update but as of yesterday I get the same error message with the same behavior. I did all the steps that you did with no luck. I even did a factory reset and it is still doing it... I will try uninstalling the app again to see if that works!
Ya you can't uninstall the app just the update to the app which apparently came out yesterday. I have no idea why uninstalling it yet again finally worked but in my case it did.
Well, I came home and cleared the data and cache one more time and restarted the app and BAM! It's working fine now... Sucks I have to set everything back up due to the factory reset but I'll make a stiff drink and do that with a smile... ?
Isn't that weird? It's like something appeared for 24 hours and then corrected itself.

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