Netflix app won't start, stuck spinning indefinitely - Nexus Player Q&A, Help & Troubleshooting

Yesterday Netflix made me reset my password due to some "suspicious activity" they detected. Today, I opened the Netflix app on my Nexus Player, and it said it was unable to connect and gave me some obscure error code. I figured it was probably just related to the password change, so I cleared the app data, thinking i would be able to simply log back in with the new password. Now, whenever I start Netflix, it just sits there with the Netflix logo and spinner going and going...
I have tried clearing data, uninstalling, and rebooting the device in-between all of these attempts. No matter what, it never gets past the spinning logo screen. I have left it up over 30 minutes. Curiosity, when I check the app details, it shows over 100M data used by Netflix, indicating that it is apparently downloading *something* while it's sitting there.
I can use Netflix from my phone and tablet just fine, and even cast the screen to my Nexus player (though native Netflix casting never appears as an option).
Has anyone ever seen an issue like this? I've been using Netflix on my NP without issue for well over a year. This it's truly bizarre.

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[Q] Some apps have started closing immediately on opening

Earlier today, a few apps on my Nexus 7 have just started closing within one or two seconds of opening them.
Google Search Bar, Facebook and Catch Note all close within a couple of seconds after opening them. I have used them fairly frequently for the last few weeks with no problems. Other apps, such as Twitter, Chrome and some games all work fine.
I have turned my device on and off a couple of times, but the problem still persists. Any ideas?
The problem is still occurring for me.
Gmail, Calendar etc... all also closing within a second or two of opening. Is this a common problem?
Is your N7 all stock or do you have a custom rom?...custom kernel?
You really need to provide some information in order to get help.
I haven't seen it in the OP so: Reinstall them
Visa Declined said:
Is your N7 all stock or do you have a custom rom?...custom kernel?
You really need to provide some information in order to get help.
Click to expand...
Click to collapse
I haven't rooted my Nexus, or anything like that, it's all stock.
I just uninstalled Facebook, then downloaded it again. It seems to be working. Other apps still have the same problem. I assume that I have to do the same for all other apps - but is that even possible for apps such as Gmail, Calendar and the Search Bar?
Uninstalling and re-downloading hasn't worked as I had hoped.
It seems to have worked for Facebook. But I did the same for Catch Notes, and although it worked for a minute or so when setting it up, after creating a test note, it force-closed, I opened the app up again, and the old problem of closing within 2 seconds happened.
Other apps such as Gmail, I uninstalled, 'updated' again, and nothing changed, still closes immediately. There is no error message, it just returns to the home screen.
I thought that Task Killer might have been a problem, but I uninstalled that, restarted the Nexus, and the problem persists. Actually, when I turned off my Nexus, and tried to turn it back on, it was stuck on the 'coloured X' screen for a few minutes, I had to hold the power button down, and turn it on again. I'm starting to worry about my Nexus now.
Update:
A couple of other odd ones.
Google Drive doesn't even open. When clicking on the icon, the normal shading effect happens, but nothing else, no window even for a second.
Google Calendar opens, and just has a white screen, as if it is ready to load the calendar, but nothing loads. It doesn't close, just remains on the white screen, which can't be backed out of without pressing the home button.
Have you tried doing a cold-boot on the device? Maybe another app running in the background is causing conflicts. Where there any recent apps that you've downloaded?
Asus_USA said:
Have you tried doing a cold-boot on the device? Maybe another app running in the background is causing conflicts. Where there any recent apps that you've downloaded?
Click to expand...
Click to collapse
I have just followed the instructions for a 'cold-boot' and now my Nexus can't get beyond the 'X' screen...
I have held the power button down a number of times, and tried turning it on again - but the 'X' continues to be displayed for over 20 minutes.
Just managed to turn my device on - but the problem still exists.
I didn't download any new apps that seem to have caused this problem. Though I think an app might have force closed and the Nexus displayed an error message such as "android/Google system stopped working" (probably different) and my home screen went blank for a while. Everything reappeared though after a short while. It could have stemmed from that.
Sorry about another bump, but i'm wondering if anybody has any more ideas before I go for a factory reset?
Edit: Actually, I think that I have found the cause of the problem. I just opened a game (Let's Golf 3) that I was playing before the problem started and after a few seconds, a message popped up saying "Unfortunately, Launcher has stopped". When I press OK, it returns after a few seconds.
I pressed the sleep button, and my Nexus turned off. Now trying to turn it on again, having some problems getting past the 'X' screen again. If I finally get in, should I uninstall the game? Any other solutions to this problem?
If your N7 can boot up, go the isolate & identify routines - disable/uninstall or freeze the golf game - do a normal shutdown/restart.
If normal functionality is back, you've just found the source. Not a gamer myself except for Angry Birds ... , but from the Play Store description, it access & make changes to system & protocol, etc. as you should contact/email golf's tech support for resolution. Otherwise, take a look of any background running apps or widgets, newly added or updated.
Letitride said:
If your N7 can boot up, go the isolate & identify routines - disable/uninstall or freeze the golf game - do a normal shutdown/restart.
If normal functionality is back, you've just found the source. Not a gamer myself except for Angry Birds ... , but from the Play Store description, it access & make changes to system & protocol, etc. as you should contact/email golf's tech support for resolution. Otherwise, take a look of any background running apps or widgets, newly added or updated.
Click to expand...
Click to collapse
Thanks for the help.
I couldn't get my N7 to boot up, so I finally gave in and did a hard reset (by holding power + volume down, Recovery Mode, then wipe data etc...) but my N7 still won't boot up
I have wiped it twice, and rebooted it, yet it is constantly stuck on the 'X' screen. What on earth can I do?
Gawge said:
Thanks for the help.
I couldn't get my N7 to boot up, so I finally gave in and did a hard reset (by holding power + volume down, Recovery Mode, then wipe data etc...) but my N7 still won't boot up
I have wiped it twice, and rebooted it, yet it is constantly stuck on the 'X' screen. What on earth can I do?
Click to expand...
Click to collapse
I would flash the stock system image.
Sent from my Nexus 7 using Tapatalk HD
korockinout13 said:
I would flash the stock system image.
Click to expand...
Click to collapse
How would one do that?
My N7 isn't rooted or unlocked.
Gawge said:
How would one do that?
My N7 isn't rooted or unlocked.
Click to expand...
Click to collapse
You will need to download the factory image, unlock your bootloader, and flash it. There is a guide on this forum, it might be stickied.
Sent from my Nexus 7 using Tapatalk HD
I was hoping there was going to be a resolution to this other than a "flash to stock" suggestion... My Nexus started doing this exact same thing this past Sunday when it ran out of power completely and needed to be recharged. After it powered back up from charging the following apps quit working altogether or just started quitting once it appears they try to access data: Netflix, Currents, Zillow, Gmail, HBO Go, Press (though Google RSS Reader works), NVision, TegraZone and a couple others. I have done the reboot thing as well and almost had this thing brick again (stuck at X), but I managed to clear the data cache from the fastboot menu and it started up again. I'm now at the point where I'm troubleshooting individual apps but the clear data/cache, uninstall - reinstall process isn't working for any of the broken apps. This is now the 4th time I will be facing a 'flash to stock' situation as it appears that I've had every problem that leads to this 'fix'. I'll try a couple more things (mostly deleting and clearing everything) but I'm really frustrated with how many times I've had to flash this damn thing. sigh.

[Q] Cast Button gone in some apps?

Just today I went to cast something on Netflix and noticed the cast icon wasnt there (I have 2 chromecasts). So I tried rebooting the chromecast but it still wasnt there. I grabbed my wifes phone and she didnt have it either. So I download the official Chromecast app and it cant find any devices. However some apps can still see it... for example Play Movies can see them and Allcast. But Youtube, Netflix and Play Music all do not show a cast button.
I then checked from my laptop and it works normally.
Anyone else experiencing this? I'm guessing its maybe an update or something?
Oddly enough I was chatting with a friend and he had the same issue.... I rebooted my Wifi access point and now I can cast using everything again... very odd.
The only thing we both did recently was install Videostream

Major issues with the Shield after Marshmallow Update

I Got the update through a couple of days ago and I've had nothing but trouble since, lots of force quitting and locking up, the console has reset itself a few times as well.
I use the Shield with a 64gb Micro SD and a 500gb external Hard drive, I set the SD Card to act as internal storage, the setup worked fine but the Shield started to lock up so I took that out which fixed the issue. I did a factory reset on the console at this point as well.
Ive been able to setup the Sheild using the Hard Drive or SD Card as internal storage, that seems ok but at the minute the Google Play store wont stop Crashing. First thing I did after the restore was make sure the bundled apps were up to date, this I can do just fine but if I try to go into any app to download it to the console, I just get the 'Unfortunately Google play has stopped' error and nothing happens.
Ive tried resetting the console, clearing the cache on the store, trying the store before I update any bundled apps.. nothing works. The apps installed on there are fine but I cant add anything new.
Is anybody else having similar issues?
mozza54 said:
I Got the update through a couple of days ago and I've had nothing but trouble since, lots of force quitting and locking up, the console has reset itself a few times as well.
I use the Shield with a 64gb Micro SD and a 500gb external Hard drive, I set the SD Card to act as internal storage, the setup worked fine but the Shield started to lock up so I took that out which fixed the issue. I did a factory reset on the console at this point as well.
Ive been able to setup the Sheild using the Hard Drive or SD Card as internal storage, that seems ok but at the minute the Google Play store wont stop Crashing. First thing I did after the restore was make sure the bundled apps were up to date, this I can do just fine but if I try to go into any app to download it to the console, I just get the 'Unfortunately Google play has stopped' error and nothing happens.
Ive tried resetting the console, clearing the cache on the store, trying the store before I update any bundled apps.. nothing works. The apps installed on there are fine but I cant add anything new.
Is anybody else having similar issues?
Click to expand...
Click to collapse
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
gPhunk said:
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
Click to expand...
Click to collapse
I guess we need wait when official mm build shows up on Nvidia home page and then just clean install through fastboot. P.s. ...I have kind of weird lags with remote control, when I start using/presing buttons constantly - volume level goes up and down randomly, and also found even random woke ups from sleep.
Izsūtīts no manas Nokia 3310 используя бесплатную xda app
I have three nVidia Shield 16GB versions and the one attached to a receiver gives me the "Unfortunately, NVIDIA HDMI Services has stopped." message every time I wake it from sleep (which you can click OK, but it immediately respawns). As was stated, the only option is to pull the plug. The other two don't have this issue and I'm wondering if it has something to do with being attached to a receiver. I've had zero issues until the 6.0 update.
stazna01 said:
I have three nVidia Shield 16GB versions and the one attached to a receiver gives me the "Unfortunately, NVIDIA HDMI Services has stopped." message every time I wake it from sleep (which you can click OK, but it immediately respawns). As was stated, the only option is to pull the plug. The other two don't have this issue and I'm wondering if it has something to do with being attached to a receiver. I've had zero issues until the 6.0 update.
Click to expand...
Click to collapse
I have a 16GB Nvidia Shield TV plugged directly into my Sony 4K television. Since the 3.0 firmware/Marshmallow update, I am getting the same "Nvidia HDMI Services have stopped" error as described above. And yes, pulling the plug is the only solution.
Yup. Mine is plugged into a Sony receiver. The irony is that this build was supposed to include a bug fix that people with Denon receivers were having. Well if they fixed that issue they apparently broke the rest of us! Face Palm
I have 2 shields, the one connected to a 4k TV has the HDMI service problem and the one on a 1080p TV don't. I switched both and problems persisted on the 4k TV.
I don't pull the plug to reboot. I just hold back to make the power menu open. I press OK and spam the down button to get on the reboot option and the just spam the OK button for the reboot.
Very annoyed by this.
Contacted Nvidia support about this "HDMI services have stopped" issue: useless. They just provided a generic power cycle/ reboot troubleshooting procedure...which didn't work anyway.
Sent from my Nexus 6P using Tapatalk
same here
mozza54 said:
I Got the update through a couple of days ago and I've had nothing but trouble since, lots of force quitting and locking up, the console has reset itself a few times as well.
I use the Shield with a 64gb Micro SD and a 500gb external Hard drive, I set the SD Card to act as internal storage, the setup worked fine but the Shield started to lock up so I took that out which fixed the issue. I did a factory reset on the console at this point as well.
Ive been able to setup the Sheild using the Hard Drive or SD Card as internal storage, that seems ok but at the minute the Google Play store wont stop Crashing. First thing I did after the restore was make sure the bundled apps were up to date, this I can do just fine but if I try to go into any app to download it to the console, I just get the 'Unfortunately Google play has stopped' error and nothing happens.
Ive tried resetting the console, clearing the cache on the store, trying the store before I update any bundled apps.. nothing works. The apps installed on there are fine but I cant add anything new.
Is anybody else having similar issues?
Click to expand...
Click to collapse
gPhunk said:
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
Click to expand...
Click to collapse
I have the HDMI issue upon waking from sleep, going through a Yamaha surround amplifier. Never had the issue before update. I also cannot do anything with the play store, selecting anything in the store brings up the unfortunately plat store has stopped. Called Nvidia and spoke to tech there, no help thus far, we have a thread in the nvidia forums about the play store. Called google, and they refused to even speak to me because they say it's a manufacturer's problem. Please report to our forum at the nvidia site, there are many of us there and we have tried almost everything to no avail.
Here's the link to the Nvidia forum. https://forums.geforce.com/default/...le-play-store-not-working-with-new-update-/9/
So this Nvidia Shield TV v3.0 firmware/6.0 Android update when about as bad as possible short of bricking everyone's box.
So far I'm seeing in the forums from other owners:
New "Nvidia HDMI Services Have Stopped" error message that can only be addressed by power-cycling
Shield not powering on from Sleep
Google Play Store broken/crashing
Shield controller mis-behaving
Netflix app dropping frames during playback.
Various issues with storage
And I'm sure many others I'm not aware of.
This has been compounded by the Kodi v16 update that just came out and broke 4K playback which is now being resized to HD resolutions.
I have not had any problems with my shield and this update. But must admit that I have not used it that much since the update.
Btw. As far as I can read on the Nvidia shield forum, choosing an SDcard as internal storage, will overwrite use of the internal storage for apps and games.
All the same problems on mine as well. Wish I didn't update!
16g model. I have not had any power cycling or app crashing or services stopped issues. But once again, they've clearly changed how bluetooth works, because sixaxis is currently non functional, which I loathe. Ever since the console came out, the DS4 controller has worked better than Nvidia's own controller, regardless of previous bluetooth issues. Makes me wonder if Nvidia targeted it for convenience.
I have an Android TV Shield (v3.0) which is connected via an amp Denon April-x4100w (hdmi back cover). The first day everything was fine, the second day more image. I tried restarting the shield, reset the amp, turn off the upscaling of the amp, change the video frequency .... do you have a solution???
"NVIDIA HDMI Service stopped" (NVIDIA HDMI Service wurde beendet"
gPhunk said:
I am having an issue when it wakes after sleeping, I get a message saying Nvidia HDMI Services has stopped working. If you click OK, it just shows the message over and over. The only way to get out of it, is to pull the power cord and reboot. Didn't have the issue until I upgraded to 6.0
Click to expand...
Click to collapse
So to say, I am glad not being the only one having that big issue with the NSATV.
Since the update to FW 3.0 (Android 6.0), I often have the problem that I get the pop-up "NVIDIA HDMI Service stopped" (as my NSATV is set to German language it is "NVIDIA HDMI Service wurde beendet").
Even if I accept by clicking "OK", nothing changes. The pop-up doesn´t disappear and I can´t do anything else.
I need to plug-off from power to restart it completely.
Any idea or workaround known?
May be it can be solved by using a different power-off or sleep-mode as before?
Appreciate any idea and help as it is not really amusing to plug-off the NSATV every time..
Dietmar
realcams said:
Since the update to FW 3.0 (Android 6.0), I often have the problem that I get the pop-up "NVIDIA HDMI Service stopped" (as my NSATV is set to German language it is "NVIDIA HDMI Service wurde beendet").
Even if I accept by clicking "OK", nothing changes. The pop-up doesn´t disappear and I can´t do anything else.
I need to plug-off from power to restart it completely.
Any idea or workaround known?
Click to expand...
Click to collapse
I'm having this same exact issue, and have been for a couple weeks (since the update). I've even searched to see if there is some way to go back to the previous version. I don't have a nandroid backup or anything (wish I had thougth ahead), but does anyone know if there's a way to rollback to the Lollipop stock release (including any firmware/boot/etc)?
It will only crash HDMI if unit was sleeping. If you power off instead, it will not happen. Only caveat is that you can not wake the device with controller or remote and have to manually touch the shield unit and wait for the android to load. Not ideal but manageable.
My Shield TV is not usable anymore. Right after a reboot the desktop/home screen is freezing. The spinning circle while loading recommendations stops spinning and the Shield TV does not react to any input. Even the clock is not counting anymore. After about 5 minutes the Shield TV reboots itself (watchdog reset?). And again keeps freezing as soon as the home screen appears. This sucks.
I take it that the general consensus is not to upgrade to FW 3.0 whatsoever? I just received my Shield today, and I'm a little hesitant to even power it up

Casting Not Working in Apps on Nexus 6P

Curious if anyone has had this issue on their Nexus 6P. I myself haven't, but my manager is. Casting from the phone only works in YouTube and the cast icon on the phone itself. If he goes into Google Play Movies, Netflix, Playstation Vue, etc., the cast icon doesn't show up. We tried the Chromecast here at work and the same thing happens here for him. We've tried it on a 1st and 2nd gen Chromecast and still nothing. I wiped the cache on his device and after the reboot the icons came up in the apps, but he stated that when he went home they were gone again. Still YouTube and the cast icon on the phone itself stay and work.
He has reboot his Chromecasts at home and factory reset them numerous times. He has uninstalled Google Cast and then reinstalled the app. This is happening on any Chromecast whether at home or at work.
Any ideas and if you've had this issue how did you fix it?
He hasn't factory reset the phone as he sees that as a last resort type of option.

YouTube TV (YTT) and YouTube (YT) apps will not load.

I have two nVidia Shield TVs (16gb) and sometime last week the YT apps decided to stop launching (select app, pops up, no logo or loading sign, and just closes immediately without an error). I haven't made any changes to cause this, and it happened on both of my systems on or around the same time.
Before I wipe everything and start fresh, has anyone else experienced this? I've cleared cache, uninstalled YTT and reinstalled, wiped and removed updated versions of YT app to no avail. I'm sure there was an automatic update that fubar'd something, but I'm not sure where to go to resolve this.
Well, I went ahead and wiped the entire device and now both YT and YTT work fine. Device itself seems to be running a lot smoother. Maybe it was for the better...

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