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Hi, so far my experience with the s6 edge plus is not so good. It overheats and sometimes is laggy. My friend who also bought the same model g928c from the same shop in UAE said his s6 edge plus broke because it overheated too much. I like the look and design though. If I sell my current s6 edge plus should I change to note 5 like my friend did? Or should I buy another working s6 edge plus? I can't return my current one because I live in the UK.
Never had any overheating or lag related to stock ROM so couldn't help you. I've heard the note tends to have more software lag due to specialized SPen programs and that the Edge+ is smoother. That's just hearsay though.
No heating here even after heavy gaming and never faced lag issues
Sent from my SM-G928G using XDA Free mobile app
Wrong thread buddy.........snapdragons across the street
Never felt mine get even close to hot?
Lag.. a little.. but that seems to be more because the apps keeps closing
Should I just sell my 64gb g928c and buy a dual sim 32gb g9287 or 32gb g928f?
Or note 5?
On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards
cyberz said:
On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards
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Click to collapse
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK
Not had 1 problem with heating and had no lag since I got phone on release. Best Samsung yet just a shame it looks like we not going to get much developing action. I lime flashing new roms and with this phone it ain't gonna happen anytime soon
hayat55 said:
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK
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Click to collapse
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland
Ryland Johnson said:
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland
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Click to collapse
I say get a squaretrade warranty and be done with it.
I have decided that i used my Note more than i thought, i thought that i didnt want the s-pen but it seems i miss it and used it more than i thought i did. I randomly find myself reaching for it and to no avail its not there lol. This is a grea fast phone with the best display on the market but im going back to a Note.
Hey all,
My friend just got a brand new galaxy s4 on Friday the 8th of January this year. She's had multiple software problems on lollipop, many force closes and heavy battery drain for the last few days. It's been plagued with issues. Now her screen is messing up, there's a clear line of some sort of app imprinted on the screen, she also says a time has been imprinted on the screen where it shows in the notification bar. Is her phone just a defect or is it just lollipop?
Last night she dropped it from about one and a half feet onto the screen, its got a tempered glass screen protector on it but now the screen has those imprints. I've attached the photo. Looks to me like burn in but she said she thinks she noticed it since she dropped it. Surely the S4 couldnt be that bad? What do you think of it? Any way to fix it?
Thanks,
Lachy
http://i.imgur.com/pWb3IH9.jpg
Are you sure it's a genuine phone? I doubt new phone would have such problems.
GDReaper said:
Are you sure it's a genuine phone? I doubt new phone would have such problems.
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If it has a download mode (not just recovery), it should be a real S4.
Humm.....
Looks like a refurbished or used phone..... Burn-ins shouldn't appear this fast, as a S4 owner myself I didn't notice any burn-in in my 2 year old phone.
Try installing Phone INFO from Play Store and do a refurbish test or something like that in the menu section.
GDReaper said:
Are you sure it's a genuine phone? I doubt new phone would have such problems.
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Click to collapse
Hmm, all of the features are working, air view, infared sender etc. Runs pretty smooth, feels like a legit phone. No scratches or anything. I'll get her to get that app. Thanks!
EDIT: Has a download mode
CHIN3S3_N00B said:
Looks like a refurbished or used phone..... Burn-ins shouldn't appear this fast, as a S4 owner myself I didn't notice any burn-in in my 2 year old phone.
Try installing Phone INFO from Play Store and do a refurbish test or something like that in the menu section.
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Click to collapse
I agree with you, surely something like this couldn't have been from a drop at two feet though? I'll get her to download that app you mentioned and report back
News
Okay hey everyone got some things to report back. The phone has a download mode, so it is a legit version. I got her to download the phone info app and I have pasted the screenshots below. It was bought at an electronics expo in Singapore advertised as a new Galaxy S4 GT-i9500 for $239. Something weird I have found is that the samsung info app states it is a SPH-L720T, which after I googled saw it was the Sprint LTE version. All of the other apps, including about phone in settings state it is the GT-i9500. One thing to note is that she is on a holiday in Singapore, but has a prepaid card from Starhub (I don't think the LTE bands match up though) and is apparently getting 4g on her phone (tried switching to 3g but to no avail), but doesn't want to check because she'll waste her credit. I find this weird because the apps state different things. It didn't look refurbished to me and I didn't notice the streaks across the lines. What do you guys make of this?
http://imgur.com/a/9YO2l
Thanks heaps!
Lachy
EDIT: She noticed three more lines running through the screen. But now they're more obvious, looks like it's getting worse. Not a great experience for a brand new phone
SECOND EDIT: Her sisters phone also has the line in the middle, albeit much much feinter. Are both of these defective?
It is definately refurbished.
It probably has been repaired with parts from different S4 models and then sold as refurbished. That's why there is no match between the phone model info. This might also be the reason for the various problems.
Edit: If it really is brand new she can take it back to the store for warranty service. Every store offers warranty with brand new products. Refurbished phones also have some sort of warranty I think.
Edit2: The screen might need to be replaced. As for the app problems, check the phone model in download mode and flash a rom (stock rom) for that model. Apps can be fooled, download mode not so easily.
GDReaper said:
It is definately refurbished.
It probably has been repaired with parts from different S4 models and then sold as refurbished. That's why there is no match between the phone model info. This might also be the reason for the various problems.
Edit: If it really is brand new she can take it back to the store for warranty service. Every store offers warranty with brand new products. Refurbished phones also have some sort of warranty I think.
Click to expand...
Click to collapse
It was sold as brand new. Her sisters states black as the colour in that phone info app, when it is white. And also has 4g. But unlike this one the model number is GT-i9500. On the box I remember it said American version only, for use with american sims only. But then it worked with the one from Singapore. This is super weird :/
toobywedge said:
It was sold as brand new. Her sisters states black as the colour in that phone info app, when it is white. And also has 4g. But unlike this one the model number is GT-i9500. On the box I remember it said American version only, for use with american sims only. But then it worked with the one from Singapore. This is super weird :/
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Click to collapse
Do they have warranty? If yes, send the phones to service. If no, the store is not legit and they got hustled.
As I said, brand new products have a warranty, generally for a 2 year period.
---------- Post added at 02:46 AM ---------- Previous post was at 02:35 AM ----------
The L720 model is a I9505 from Sprint.
I doubt Samsung would mix parts together..
I'm telling you, those phones are clearly not factory new. They have been repaired with spare parts from various S4 models.
GDReaper said:
Do they have warranty? If yes, send the phones to service. If no, the store is not legit and they got hustled.
As I said, brand new products have a warranty, generally for a 2 year period.
---------- Post added at 02:46 AM ---------- Previous post was at 02:35 AM ----------
The L720 model is a I9505 from Sprint.
I doubt Samsung would mix parts together..
I'm telling you, those phones are clearly not factory new. They have been repaired with spare parts from various S4 models.
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Click to collapse
Looks about right. Her sisters phone was also meant to be a GT-i9500 but by the IMEI it says it's a SGH-1337 which is the AT&T 4G LTE. I guess both of these phones were false advertised as the GT-i9500 (even on the box) and as brand new. Looking like they're definitely replaced parts or something?
Yea. The original phones might have had their screen broken so they took the motherboards and put them into other frames. I like to call them frankenphones.
I don't think Samsung would do that. So somebody else repaired them. Factory new phones don't come with mixed parts and used screens.
toobywedge said:
Looks about right. Her sisters phone was also meant to be a GT-i9500 but by the IMEI it says it's a SGH-1337 which is the AT&T 4G LTE. I guess both of these phones were false advertised as the GT-i9500 (even on the box) and as brand new. Looking like they're definitely replaced parts or something?
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Click to collapse
Yap, agree with @GDReaper , they just assembled those phones with parts that they could find and didn't at least try to flash a new firmware for Singapore before they sell it. And that product name... I think the nomenclature used is jflte for all Qualcom variants and the two or three last words are to specify which like jfltexx for international LTE(GT-i9505) jflteatt for AT&T(SGH-I337) but jfltefreshspr... of which spr is code for Sprint.... but that fresh which means refreshed?????
In my opinion give back those phones and order a refund if possible, if not you'll have to change those screens which where I'm living now still has a nasty price of 130 euro (the touchscreen and the AMOLED one are bundled together) Which will cost almost the cost of the phone....
EDIT1: They probably grabbed some i9500 box or made some with cardboard and covered it with printed exterior and also replaced the broken safety anti-tamper seals for them to look authentic and genuine which they are not.
Other thing is that they just cosmetically replaced those models with i9500, that like i said before they didn't even try to flash a new firmware as they are afraid bricking those devices.
My mother has an S3 which also has the same kind of burn in problems you describe, so clearly this is a problem with Samsung screens, I have never seen this on any other screen except my pals old plasma flat-screen TV....
tommern said:
My mother has an S3 which also has the same kind of burn in problems you describe, so clearly this is a problem with Samsung screens, I have never seen this on any other screen except my pals old plasma flat-screen TV....
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Well. It's not Samsung's fault it's the natural degradation of AMOLED matrix due to heavy use or prolongued static image display.
The drop did it. I know this because someone I know has a same problem, and I saw this a several times. Also sadly, there is no way to fix this problem ;(
Sent from my E300K, jaltektt - CM 12.1
Hello!
I just bought a new S7 edge. After 3 days of use on my screen appeared 2 parallel lines .
And this 2 lines are getting larger every day.
So if i will send my phone to an genuine samsung service after my screen replacement my phone will be as new ?
I know this can be silly question but, I'm asking that, because few friends of mine send their phones for screen replacing and after that the screen never been as before.
And i also installed on my phone a full phone protector (back, screen,bottom and top) and if i will send my phone to samsung who will pay for this protection?
Anyone had a similar problem?
Thank you!
I'm pretty sure under the first 14 days they have to give you a brand new one legally or something.
cata88pl said:
Hello!
I just bought a new S7 edge. After 3 days of use on my screen appeared 2 parallel lines .
And this 2 lines are getting larger every day.
So if i will send my phone to an genuine samsung service after my screen replacement my phone will be as new ?
I know this can be silly question but, I'm asking that, because few friends of mine send their phones for screen replacing and after that the screen never been as before.
And i also installed on my phone a full phone protector (back, screen,bottom and top) and if i will send my phone to samsung who will pay for this protection?
Anyone had a similar problem?
Thank you!
Click to expand...
Click to collapse
3 days?
You should ask for a replacement not a repair.
The issue with the IP68 rating on the S7/S7E is that it's not really worth a whole lot, or at least in terms of repair if something goes wrong. If your phone ends up being damaged by water, Samsung are no more likely to repair it than in the same situation with a Galaxy S6 for example. Just look at one of the S7 Edge teardown videos, and you will see water detection strips in the phone. If they're tripped, the phone won't be repaired for free, regardless of if it was as a result of a manufacturing fault or the owner not fully inserting the sim tray (for example). And you can't prove it one way or the other.
Saying that, if it's repaired at a Samsung repair centre, then IP68 should still be guaranteed, and you should ask them for confirmation of that. But I wouldn't treat the phone any different regardless, it's a bonus in case you have an accident, not something that should be proven by taking photos in your local swimming pool.
Putting that to one side though, at only 3 days old the people above are correct. This is a replacement, not a repair.
Thank you for your answers, but the phone is bought one month ago, but not activated until now. A replacement is still valid?
Thank you!
Hello everybody
My english is bad because i was lazy and didn't want to learn in school so forgive me
I bought my Samsung Galaxy s7 edge and today i let my phone and the glass is broken. Everything is working but glass on screen is broken. 1 hour ago i read article where is written that samsung service can raplace it for free one time its called samsung guard or something like that. Similar situation was with Galaxy s5. Is it true? I rooted my phone of course and i know that i void warranty but i was reading that there is a chance that service repair something if it is not a problem which root could do. Can you tell me is that even truth that samsung is doing something like that. If its true what do you think? Is there a chance they will repair that without checking, if my phone is rooted?
Sorry for my bad english and thanks for answers
I vaguely recall reading about free replacements in some non-US country, but as US resident I don't have any details.
In the U.S., Samsung sells an insurance plan, but there is a deductible for replacing a broken phone. Not free. What country are you located in? Hopefully someone from that part of the world will know more than I do. Good luck.
Do you even have Samsung Guard insurance? You were supposed to register your phone till August 15th I guess. If you did so I think your phone can get repaired. It depends where you have bought s7 tho. Here in Poland there are some threads about rooted phones that have been successfully repaired but only particular mobile operator - ORANGE. It has to be contained in your warranty papers.
Sent from my SM-G935F using Tapatalk
Hi,
I'm thinking of using the Canadian Galaxy S7 (with model sm-g930w8) in the United States with Project Fi. Will I be able to get OTA updates?
Doesn't matter where in the world you are for OTA updates, it'll just get them at the same time as all the other W8s with that CSC
So yes you will still get them
*Detection* said:
Doesn't matter where in the world you are for OTA updates, it'll just get them at the same time as all the other W8s with that CSC
So yes you will still get them
Click to expand...
Click to collapse
Thanks! You put me at ease.
AxlRose77 said:
Thanks! You put me at ease.
Click to expand...
Click to collapse
:good:
*Detection* said:
:good:
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Click to collapse
You seem like you know your stuff, so I hope you don't mind if I ask you a few unrelated questions.
I'm concerned about how long the battery was used, etc., and was wondering if I could send the phone to Samsung in the United States to have the battery replaced. Presumably, it will be out of warranty. Can Samsung replace the battery? If so, how do I find out the cost and the procedure to do this? What if I got a Canadian-based S7 (the SM-G930W8)? Can I still send it to Samsung here in the US to have the battery replaced? Is there a way to find places authorized by Samsung to do the replacement? I don't want some place that will do a bad job or use an already used battery.
If you're willing to share your knowledge with me about this, I'd greatly appreciate it! If not, if you are busy, that's OK. Have a good day!
AxlRose77 said:
You seem like you know your stuff, so I hope you don't mind if I ask you a few unrelated questions.
I'm concerned about how long the battery was used, etc., and was wondering if I could send the phone to Samsung in the United States to have the battery replaced. Presumably, it will be out of warranty. Can Samsung replace the battery? If so, how do I find out the cost and the procedure to do this? What if I got a Canadian-based S7 (the SM-G930W8)? Can I still send it to Samsung here in the US to have the battery replaced? Is there a way to find places authorized by Samsung to do the replacement? I don't want some place that will do a bad job or use an already used battery.
If you're willing to share your knowledge with me about this, I'd greatly appreciate it! If not, if you are busy, that's OK. Have a good day!
Click to expand...
Click to collapse
Unfortunately my knowledge does not stem as far as what Samsung will and will not do in or out of warranty
You could ask them on Twitter
No doubt they can physically replace the battery, but as to whether they would or not is a different matter, you would expect so if you are paying for it, but I've never tried so it would be a guess
No idea about warranty regions either, I would have thought you would have to send it back to the country of purchase if using warranty, but you might be able to arrange something with Samsung after-all they are the same company no matter which country
Best off asking them directly
*Detection* said:
Unfortunately my knowledge does not stem as far as what Samsung will and will not do in or out of warranty
You could ask them on Twitter
No doubt they can physically replace the battery, but as to whether they would or not is a different matter, you would expect so if you are paying for it, but I've never tried so it would be a guess
No idea about warranty regions either, I would have thought you would have to send it back to the country of purchase if using warranty, but you might be able to arrange something with Samsung after-all they are the same company no matter which country
Best off asking them directly
Click to expand...
Click to collapse
Just curious. Let's assume the used S7 I'm interested in has been used since March 2016. How many more years of use do you think the average S7 should expect to get. I know, you're not God, but I don't really know how long flagship phones should last. What hardware component should go first, the power supply?
The other thing I was wondering was if you know whether authorized Samsung service centers use genuine Samsung, brand new never used batteries? Where do they get their batteries from? How do I know if I can trust them?
AxlRose77 said:
Just curious. Let's assume the used S7 I'm interested in has been used since March 2016. How many more years of use do you think the average S7 should expect to get. I know, you're not God, but I don't really know how long flagship phones should last. What hardware component should go first, the power supply?
The other thing I was wondering was if you know whether authorized Samsung service centers use genuine Samsung, brand new never used batteries? Where do they get their batteries from? How do I know if I can trust them?
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Click to collapse
Had mine since August 2016 and it's still like new, gave my Dad my old S5 before this from around 2014 and that's still going strong with the same battery, brother had an S4 which was still going last year, pretty sure they still have an S2 kicking about that works too
Look after your phone and other than rare case hardware failures it should last a long time
I don't know anything about Authorised Samsung service centres, but I would expect they would use brand new official Samsung hardware for replacements yes, otherwise Samsung would be up s*** creek without a paddle if there was an injury caused by a 3rd party battery or similar
And they will be extremely careful about batteries since the N7 incident