Note 4 Charge issues - Galaxy Note 4 Q&A, Help & Troubleshooting

So I have an sm n910t tmobile variant qualcomm snap dragon 805, I had issues with rebooting but updating to the latest android fixed it, now I have an issue where if I leave the charger plugged in it causes the phone to freeze and reboot
I forgot to mention this happens if I let the phone go into sleep mode.

No one? I know a lot of note 4 snapdragon variants experience this if I go on ebay,there are so many note 4 being sold cheap saying that the phone reboots constantly/stuck in bootloop which is essentially how my problem started

Have you tried performing a hard factory reset on your device? That should fix your problem. If it doesn't then I recommend reinstalling the stock firmware back onto your device again.

Yes I hard reset flashed stock Roms custom Roms everything nothing worked my phone died on Saturday, before it died it wouldn't boot into recovery or download it showed ddi mmc read failure and would not flash trough Odin either, now it does not turn on or charge I have an external charger so batteries are full and nothing I guess my emmc is dead

Yeah, the internal flash memory of your device has died and you need to get the motherboard replaced. That happened to me once too and I had to get a replacement unit.

Why would I need a new motherboard? I can replace just the emmc but I have a question I found the emmc chips but it has the smn910p/f and n9100 firmware preinstalled couldn't find any for the T-Mobile variant the phone worked good when it did boot up only problem I had was it rebooting often and system getting corrupt and when it did reboot it wouldn't charge or turn on unless I removed the battery, because if I charged it while it was off it charged perfectly fine without freezing or bootlooping
Anyways my question is if I buy the chip replace it and reflash the stock T-Mobile firmware and T-Mobile pit which I have already would it work? Or will I have to pull one off of a tmobile phone, I repaired bios chips etc that need to be soldered on I know the emmc has a lot of contacts but you can use a heat gun with a small concentrated heat area to remove it and put a new one

DarkGuyver said:
Yeah, the internal flash memory of your device has died and you need to get the motherboard replaced. That happened to me once too and I had to get a replacement unit.
Click to expand...
Click to collapse
Where did you get the motherboard by the way I don't trust eBay probably end up with a bad imei or how much does Samsung charge for such a repair

Cr1z619 said:
Where did you get the motherboard by the way I don't trust eBay probably end up with a bad imei or how much does Samsung charge for such a repair
Click to expand...
Click to collapse
I mailed my unit back to the retailer to get it repaired. But it took months for them to get the parts for it, so I ended up getting a depreciated refund and got a new unit from them. I haven't been able to find a online retailer that sells the motherboard for the N910C and I did do allot of searching to try to find a retailer. If your device is still within the 1 year warranty then you could mail it to the retailer for repairs. Otherwise I'd recommending getting a new unit as it's much cheaper than mailing your unit to Samsung for repairs.

Sadly I bought this phone when it first came out I'm very pissed I have had many galaxies never had any issues, this phone is almost 2 years old got it in November of 2014
Im going to give them a call see how much it would cost to fix

Related

Warranty service issue.

Has anyone have problem with warranty service, since I have sent my phone for repair over 3 weeks now, haven't had received my phone back yet and customer service runs me in circle with incorrect answers.
communication is a problem but they eventually get it done.
Thanks for reply, yes you were right on that, I finally got my replacement phone back.
samjoandco said:
communication is a problem but they eventually get it done.
Click to expand...
Click to collapse
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
ch111w111 said:
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
Click to expand...
Click to collapse
I hate to break it to you, but... LeEco is dead in the USA and elsewhere. You won't be able to contact them at all. The company is on the verge of bankruptcy even in China.
ch111w111 said:
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
Click to expand...
Click to collapse
You only hope is contacting the vendor that you bought it from and pursue them for the guaranteed 1 yr warranty exchange or service. I did this recently with Mailstop.
Just a few days ago , I read that these phones are selling extremely well. The problem is that they lost face in China and investors avoid them like the plague. Although Letv did pay off $15 million in debt just a few days ago. Next, they filed partial bankruptcy in China...not full. So who knows?
Good Luck,
FYI There are parts available and services available ( In India, Russian and Italy) that may be able to repair the phone if you can't get it exchanged.
Mallstop
tsongming said:
You only hope is contacting the vendor that you bought it from and pursue them for the guaranteed 1 yr warranty exchange or service. I did this recently with Mailstop.
Just a few days ago , I read that these phones are selling extremely well. The problem is that they lost face in China and investors avoid them like the plague. Although Letv did pay off $15 million in debt just a few days ago. Next, they filed partial bankruptcy in China...not full. So who knows?
Good Luck,
FYI There are parts available and services available ( In India, Russian and Italy) that may be able to repair the phone if you can't get it exchanged.
Click to expand...
Click to collapse
I also bought my phone through Mallstop via Amazon. My Leeco lepro 3 will not charge, port is burned up. Did you have any luck returning to Mallstop?
perseusbobby said:
I also bought my phone through Mallstop via Amazon. My Leeco lepro 3 will not charge, port is burned up. Did you have any luck returning to Mallstop?
Click to expand...
Click to collapse
Before you consider exchange, try another usb cable, most of the time simply getting another cable is all you need to do.
Yes, Amazon/MailStop replaced the phone with a brand new one.
Mine came with faulty usb cable that fried the usb card. Unfortunately this has happened on many Leeco phones, and it happens on many phones that never had any other OS installed other than the stock EUI.
I believe Amazon has changed their cell phone return policy. But, it they advertised the warranty when you bought the phone they will honor the warranty. Just call Amazon, be polite, explain that the phone will no longer charge, probably due to a faulty usb cable or low quality battery.
They will create a case, where they contact the vendor and give the vendor 2 days to reach you. Mail-stop responds quickly by sending a shipping label. Return the phone in the box in came in with everything that came with the phone, headphones, CDLA adapter etc.
They will send a brand new phone in exchange.
Worst case, if you cannot get a warranty exchange for some reason. Just buy another battery on eBay X720 and X727 have cross compatible parts.
My phone
tsongming said:
Before you consider exchange, try another usb cable, most of the time simply getting another cable is all you need to do.
Yes, Amazon/MailStop replaced the phone with a brand new one.
Mine came with faulty usb cable that fried the usb card. Unfortunately this has happened on many Leeco phones, and it happens on many phones that never had any other OS installed other than the stock EUI.
I believe Amazon has changed their cell phone return policy. But, it they advertised the warranty when you bought the phone they will honor the warranty. Just call Amazon, be polite, explain that the phone will no longer charge, probably due to a faulty usb cable or low quality battery.
They will create a case, where they contact the vendor and give the vendor 2 days to reach you. Mail-stop responds quickly by sending a shipping label. Return the phone in the box in came in with everything that came with the phone, headphones, CDLA adapter etc.
They will send a brand new phone in exchange.
Worst case, if you cannot get a warranty exchange for some reason. Just buy another battery on eBay X720 and X727 have cross compatible parts.
Click to expand...
Click to collapse
My phone has always been stock emu. At first I had to restart phone or turn off to charge. Then a day later the port got hot and smoked and the connector was melted in the charging port. Luckily I was nearby. After removing the connector from the port with a pair of channel locks the phone worked just fine. I foolishly tried to charge again and burned another cord up. The phone still functions fine but port is dangerous and destroyed.
perseusbobby said:
My phone has always been stock emu. At first I had to restart phone or turn off to charge. Then a day later the port got hot and smoked and the connector was melted in the charging port. Luckily I was nearby. After removing the connector from the port with a pair of channel locks the phone worked just fine. I foolishly tried to charge again and burned another cord up. The phone still functions fine but port is dangerous and destroyed.
Click to expand...
Click to collapse
You can order the USB card on eBay, for about $15.
Sent from my LEX727 using XDA Labs

My redmi 2 sudden dead

My phone sudden dead, before it i buy new charger and use it for several times after it when the battery go to 20% my phone blink and i let it then after several days my phone sudden dead, but it still vibrated when i try to charger it and notification led is on but it become overheat, now when i put the battery it become overheat when i try to turn on it still vibrated but the lcd is blank i cant go to fastboot
Sorry for bad english
I already try another battery and it still same. I also try to turn on it and i wait after i feel booting has finished and i try to call but she said my number didnt active and still over heat
i had same issue....you gotta change phone's motherboard...if you are on your warranty its ok or better buy new phone
Which variant?
Redmi 2 ~ 1GB RAM & 8GB ROM
Redmi 2 Prime ~ 2GB RAM & 16GB ROM
Redmi 2 1GB/8GB sir , after i post this i try to turn on my phone but it wont vibrated more it only become overheat
On your issue which part that broken sir?
xchax said:
On your issue which part that broken sir?
Click to expand...
Click to collapse
i went to xiaomi service center they said they dont know why does it happen...i was lucky as it was on warranty....i was using phone normal...it was in my pocket when i felt heat...i took the battery out as soon as i felt heat...it vibrate and heats up like no limit...i guess there is nothing we can do
Thank for your notice sir. I only want to know what part that was broken and want try my best
Exact issue was faced by friend too.
He was using Redmi 2 (1GB)
He faced sudden heat in his pocket.
He tried to turn the light on.
But it wasn't turning on.
So he removed battery, tried with my phone's battery. But the issue wasn't fixed.
So he leaved the device for sometime.
After sometime.
There was some burning smell coming from phone.
And the place under camera was heating alot.
He went to service center. They demanded around ₹2000 saying that the device's motherboard is dead. (As the device wasn't in Warranty)
But he declined them.
After that, He got his device repaired from a shop outside.
Which costed him ₹700.
And till now, he's using his device, with No Issues.
--------------
• This issue was faced by many Redmi 2 (1GB) users.
• Earlier There were some reports also.
That in China, many users faced this issue.
So Xiaomi allowed them Free Service for their device in China.
• But in India and other Non-China places, there's no Free service. We gonna have to pay for it.
Same place where my phone got heat too.
Is your friend phone get a good motherboard? And the performance still same?
What is your friend say when he want go to outside shop? My phone is on a distributor warranty but the distributor is not good so i think i will try to repair it on outside shop but i scare it will take expensive cost
xchax said:
Same place where my phone got heat too.
Is your friend phone get a good motherboard? And the performance still same?
Click to expand...
Click to collapse
He didn't got his motherboard changed.
Only a part (called IC) was replaced.
AND yes, the performance was same.
No improvement/degradation.
xchax said:
What is your friend say when he want go to outside shop? My phone is on a distributor warranty but the distributor is not good so i think i will try to repair it on outside shop but i scare it will take expensive cost
Click to expand...
Click to collapse
Where do you live?
I guess, you live where Xiaomi don't sell it's products.. right?
As you purchased from a reseller.
I think.
Try it once at outside shop.
Ask them, the phone is not booting up.
Also, heating from back.
They will see it, and will tell you the charges and the part that will be replaced.
My friend asked the shopkeeper, that what they replaced?
The shopkeeper said, the main IC was burned up. So they have replaced it.
But bro, as you're repairing your phone from outside.
Please make sure that, the shop is trusted one.
As some of the shopkeeper in today's time, replace the original parts of our device with some old/duplicate parts.
So beware of that.
Yes you right, there is no xiaomi here i bought this from reseller, okay i will try to repair it in outside shop and tell the main ic is broken, thank u bro

motherboard replacement

Hi everybody, i need help about replace the motherboard of my galaxy note 4. I will do it because i think that the eMMC of my device is completely messed, i've tried everything in modding but nothing help, the device it's barely usable, it keep rebooting and it lag, only if i use the app to keep the cpu awake it's usable. Plus it doesn't read the sim card anymore. All started when one day, totaly random, it do a factory reset by itself and i lost EVERYTHING in the phone. So i see that on aliexpress they sell motherboard for my n910f, if i buy and replace the one i have now, it should all work without any problem? thanks for any advice
ps: sorry for my bad english, i'm italian
Have you tried this:
https://forum.xda-developers.com/showthread.php?t=3488114
Sent from my SM-N910G using Tapatalk
I can confirm that once you get the eMMC read failure messages there isn't any coming back from it unless you either A) Replace the eMMC itself or B) Replace the Motherboard. Since trying to micro-solder an eMMC chip would be way to difficult for most people out there (myself included, I cant solder for s***) the motherboard replacement would be the way to go.
I did try all the "fixes" here on XDA I could find, but none worked. Flashing the full recovery software in Odin took AGES (15 + minutes, it never took me that long, plus then 20 minutes to even boot)
Finding the part is one thing, installing it is another. I have never tried replacing a phone motherboard but my main concern would be if the board is unlocked, or atleast knowing the carrier it was locked to in order to get a valid unlock code somewhere online.
I was told by a few repair shops locally that its totally possible to replace the motherboard but there was a risk the screen would also break (So a replacement may be needed there as well). Honestly it might have been that they just didn't have very good luck with taking these Note 4's apart without damage or they just were inexperienced. But in the end for me when my first Note 4 hit the eMMC error, I sold it for parts (sPen, Screen, battery ect) and bought another Note 4 second hand
Theres a ton a speculation about this chip issue, be it heat killing them, consistant flashing or just a bad batch of chips used and now failing over time.
cash2387 said:
I can confirm that once you get the eMMC read failure messages there isn't any coming back from it unless you either A) Replace the eMMC itself or B) Replace the Motherboard. Since trying to micro-solder an eMMC chip would be way to difficult for most people out there (myself included, I cant solder for s***) the motherboard replacement would be the way to go.
I did try all the "fixes" here on XDA I could find, but none worked. Flashing the full recovery software in Odin took AGES (15 + minutes, it never took me that long, plus then 20 minutes to even boot)
Finding the part is one thing, installing it is another. I have never tried replacing a phone motherboard but my main concern would be if the board is unlocked, or atleast knowing the carrier it was locked to in order to get a valid unlock code somewhere online.
I was told by a few repair shops locally that its totally possible to replace the motherboard but there was a risk the screen would also break (So a replacement may be needed there as well). Honestly it might have been that they just didn't have very good luck with taking these Note 4's apart without damage or they just were inexperienced. But in the end for me when my first Note 4 hit the eMMC error, I sold it for parts (sPen, Screen, battery ect) and bought another Note 4 second hand
Theres a ton a speculation about this chip issue, be it heat killing them, consistant flashing or just a bad batch of chips used and now failing over time.
Click to expand...
Click to collapse
thanks for the reply! ok so, i must have to buy the motherboard. I've find one interesting on aliexpress, 55$ and full unlocked (at least they said that), replace it isn't very hard cause you don't have to take the screen off, just the rear parts of the phone (i've already did it when i change the headphone jack), so Tomorrow i order it and when it arrive i will tell you if it works i hope so at least
trasposone said:
thanks for the reply! ok so, i must have to buy the motherboard. I've find one interesting on aliexpress, 55$ and full unlocked (at least they said that), replace it isn't very hard cause you don't have to take the screen off, just the rear parts of the phone (i've already did it when i change the headphone jack), so Tomorrow i order it and when it arrive i will tell you if it works i hope so at least
Click to expand...
Click to collapse
Best of luck with it and hopefully the swap goes well. I probably could have tried finding parts but the 910W8 model is different I guess.
I have replaced a mainboard with one from aliexpress, which generally worked fine, but for done reason my gps didn't work. Not sure if that was a problem with the board or just some connector not during properly?
Regarding the emmc error, I've actually managed to revive the old board after it had been sorry of bricked by the previous owner in a failed flashing attempt by putting it in the fridge while flashing the firmware with Odin (on xda someone suggested this, they actually say to put it in the freezer for a while, but I don't have a freezer and putting it in the fridge and taking it out for flashing want enough). It still has the error, but seemed to run relatively ok with a wakelock app preventing the CPU from falling asleep.
Though I get your idea, it feels safer to have a fully working mainboard.
The only problem buying a motherboard is from other sources other than Samsung you not sure if the MBA are brand new. I would say go to Samsung and pay for a new MBA and they will write your original serial number and IMEI to the new MB and you get a warranty..
Just replaced a mainboard...
Bought more than a year ago a faulty Note 4 thinking it was one with a faulty screen as the blue LED and vibrator would come on while pushing the start button and the phone was recognized by my PC. Turned out to be a faulty MB and while trying to replace the MB I damaged the screen.
So I ended putting all on the shelf. Meanwhile bought a note4 for my wife and figured that the spare MB could serve her phone in case it would go bad...Then recently stumbled upon a faulty note 4 where the owner claimed it was one with a faulty MB. The asking price was ok so I ended up buying it and fitting the spare MB. I was lucky in a way that the previous owner already swapped the display so it came apart very easy. I did put all in place using the OEM tape ordered specially for the Note 4. It is a fact that this MB is manufactured in Feb 2015 so it could be well that in the near future it fails although when checking the chip with the app it tells me I have a sane ship...
trasposone said:
Hi everybody, i need help about replace the motherboard of my galaxy note 4. I will do it because i think that the eMMC of my device is completely messed, i've tried everything in modding but nothing help, the device it's barely usable, it keep rebooting and it lag, only if i use the app to keep the cpu awake it's usable. Plus it doesn't read the sim card anymore. All started when one day, totaly random, it do a factory reset by itself and i lost EVERYTHING in the phone. So i see that on aliexpress they sell motherboard for my n910f, if i buy and replace the one i have now, it should all work without any problem? thanks for any advice
ps: sorry for my bad english, i'm italian
Click to expand...
Click to collapse
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Dwillian said:
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Click to expand...
Click to collapse
Thanks for the info will try it, my note 4 will not even
finish booting anymore. It is alteady out of warranty hope they don't mind it is rooted.
There are plenty of video's on you tube on how to. Look at them, look at different video's to get as much info as needed. Don't mess around with you screen, just replace the mainboard and you will be ok! Mine still goes very strong, its GPS is working very well even indoors. I owed a few Note 4's and this is the first one where the GPS is usable. Putting both note's side by side...well one GPS gets a fix and the other one.......well is useless! Did the same with a Note 2 where I replaced a faulty mainboard and this thing has the fastest GPS I ever seen. This Note was due to be sold but I have decided to hang on to it a bit longer...
Hi I am Samsung Note 4 user I have a problem since yesterday it is not registering on 4G or Lte Network only 2G is working. I tried lot but could not fix this problem. I changed the setting LTE/WCDMA but still it is not registering. Can and body helps me to resolve this issue. even I format my phone also by the problem could not rectified. I visited Samsung Center they are saying there is problem in motherboard. for replacement it costs 280$ in India which is very huge.
Dwillian said:
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Click to expand...
Click to collapse
$50 to $150 is a pretty big range considering whatever caused these issues is originally still on Samsung itself for cheaping out. I thought about going the AliExpress route but I've never bought from there before and their site isn't the easiest to navigate...seems every seller with reviews is selling used boards (questionable lifespan?) and the ones with no reviews appear to have brand new ones, but are these brand new with the same old issue, so we're buying boards with borrowed time or is there a chance they're ones that won't have this issue. One could only hope that the new ones via AliExpress AND the ones being installed through Samsung have been revised to not have this issue, but we may never know until it takes a dump in another 3-4 years like the original phones appear to last.
I bought my phone used via Craigslist, so I hope that isn't their justification for additional gouging.
Hi all,
Looks like this guy on YouTube was experiencing the EXACT same issue that we're all experiencing (random restarts, boot loops, bricked phone, etc.) as a result of motherboard. I'm thinking about ordering one of the N910T motherboards off Aliexpress and hope for the best. I can't even restart my phone anymore...and I know my phone batteries are fully charged.
Seems like it works...I'm just nervous about taking it apart!
Regards,
Jeff
HI
i had troubles with my Note 4 lately, blocking and restarting randomly,
baked the motherboard in an oven and it worked great again but only for a 1 whole day then it only shows blue notification light when trying to turn on,
tried the baking today again at a bit higher temperature 200c for 10 min,
and it is completely dead now,
i am looking to buy another 910F board but reading the feedback on aliexpress seems like they are all baked, people are not satisfied, it works for a very short time,
dont know what to do,
can i put some other version like 9100 dual, some other that has better chips(not heating so much) exynos instead snapdragon or something like that?

A2017G does not charge anymore

So last night something strange happened: I plugged The axon in the wallcharger and let it charge. (universal bootloader, LOS Rom)
A few minutes later i came back and the charging Light went off.. No Computer recognizes or charges the device.(on or off state, neither in recovery or bootloader)
I tested a bunch of other cables and chargers and nothing helped. Now I flashed Stock B04 bootstack+system+Stock revert, did a full wipe.
Sadly i had no time to lock The bootloader before The devices battery died.
Anyone knows how to fix this or something about RMA with unlocked bootloader? Bought it from Amazon Germany.
Thank you
I bricked my Axon, when I tried to instal purenexus rom after owning the device for 9 months. It went in bootloop and I could not bring it back to life. I have send an email on amazon.de and they said that they do not offer a repair and because there were any on stock, they refunded all the money without questions asked. I have send it back and that was it. After more than a month of searching for a new phone, I ordered Axon 7 again on amazon.de for 90 € less. I got it 4 days ago. Axon is best choice for me right now. Well that was my experience...
Normally folks who can no longer charge their device whilst powered can still charge it when it is turned off. Any luck?
Hamburgle4 said:
Normally folks who can no longer charge their device whilst powered can still charge it when it is turned off. Any luck?
Click to expand...
Click to collapse
Sadly no charging at all... i Think the charging electronics are defective
Your usb connector is broken. Probably tin is broken on some of the pins if USB connector is directly on motherboard. If it has flet connector then it's cheaper and easier to replace whole USB charging board. My axon 7 works flawlessly so I didn't have opportunity to repair device by my self yet. You can also check charging brick and cable if those two works.
Lycidias said:
Sadly no charging at all... i Think the charging electronics are defective
Click to expand...
Click to collapse
The USB-C is a big module with the vibrator and antenna, but you can change it easily. But I don't know if it is worth changing since the motherboard might as well be the culprit
If you can RMA it I'd say it's better. They may charge you some money if they actually change a piece and test it, but if they send you a new one they won't actually see that it was unlocked, but they are probably still low on replacement phones
I just checked on net only thing I found was on AliExpress which is overpriced 66$ do to spare part shortage. Good thing that everything can be repaired even flet connector which is a nightmare to repair. Only thing which is unrepairable is broken LCD or AMOLED. If u still have warranty on your phone it's better to send it to ZTE. That's the problem these days with some manufacturers. You can't find spare parts especially brands that are not known to people like Prestigio, Tesla, Coolpad etc
Amazon Germany will send me a New device for free because w-support does not have parts for it. They didn't mention anything about The unlocked bootloader.
I also had unlocked bootloader. There were no problems...
kodrnusa said:
I also had unlocked bootloader. There were no problems...
Click to expand...
Click to collapse
You did a successful warranty exchange with unlocked bootloader? Where are you from?
bluenote73 said:
You did a successful warranty exchange with unlocked bootloader? Where are you from?
Click to expand...
Click to collapse
They sent me a New one from Amazon Germany after the device was about 2 weeks at zte's w-support. Absolutely no complains about The unlocked bootloader
I returned it to amazon germany. Then after a month i bought it again on amazon germany. It is a great phone

Motherboard problem

Anyone faced any problems with their Note FE? Mine will randomly crash and reboot. On average about 5 times an hour.
I tried to reset thinking it was a software problem or a 3rd party app problem. But even after reset it is the same. Only when I put my device into safe mood, the problem doesn't occur at all.
I sent it to Samsung for a diagnosis and they told me is motherboard problem. But a third party repair shop say they can locate the problematic chip and swap it out without changing the entire motherboard.
Wanna know your thoughts on it?
Is it advisable to go for the cheaper option from 3rd party repair shop?
Had anyone faced this issue and how did you solve the problem?
It's been 4 months and my device still rocking.
IMO for your case, it's covered by warranty isn't it? If that so, Samsung service is the right one. Otherwise you have to make sure that the third party repair shop is trustworthy.
skinich said:
It's been 4 months and my device still rocking.
IMO for your case, it's covered by warranty isn't it? If that so, Samsung service is the right one. Otherwise you have to make sure that the third party repair shop is trustworthy.
Click to expand...
Click to collapse
It occurred 9 days after the 1 year warranty ended.... Nice
I say go and bug them anyway. If it's within one month after warranty ends you can argue that it's unfair you have to pay for something like this, especially since it's so soon after warranty, it's suspicious, like they planned it. Most times they will honour it.
Resurrecting this thread.... This happened to me just recently. I've had my phone for about 21 months. My FE started freezing then rebooting over the course of 3 days. Tried everything - clear cache partition, factory reset, etc. It happened over and over again. Sent it to Samsung and they said it was a motherboard problem. That there was high current when they tested it and it's causing a ground. I couldn't find any other shop (that I trusted) here where I live to repair it except for the service center. The only option is to replace the motherboard and lcd but it's too costly.... It's practically the price of a new mid range phone. So I just decided to buy a new phone.
I'm kinda relieved to hear that my situation is not a one-off. Maybe we got the lemons of the bunch? Remember, the FE is the refurbished Note 7 that they had to recall cause of battery issues. The guy at the service center told me that the ground in the motherboard could have been caused by draining the battery, overcharging or using power banks. Not sure if that's true though, but I can see a relation to the previous battery issue with the Note 7.
This is good info since I bought FE as a backup phone 5months ago.
Sent from my SM-N960U1 using Tapatalk
mine facing the same problem. it keep restarting until the battery done.
anyone already find how to fix this issue?
Same motherboard problem after using for almost 2 years. Send to SC & all data is gone. 3rd time on Note motherboard problem, previously Note2 & Note4. It's time to say good to Samsung. Can't afford to lost all the data again.
I just saw this thread and it seams that struggling to find the reason of the crashes through software was to no avail. I started by posting a bug in FloydQ V6.0 ROM here, and after a lot of debugging it seams that I'll join you guys in this thread after years of usage.
I'll be sending it for repair tomorrow. For those who had it fixed by a third party service without motherboard replacement, what was the exact problem in the board? and how much did it cost compared to motherboard replacement?
I'm able to use the device lightly in maximum power saving mode, and the device is more likely to crash and restart when connected to a charger.

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