Warranty service issue. - LeEco Le Pro3 Questions & Answers

Has anyone have problem with warranty service, since I have sent my phone for repair over 3 weeks now, haven't had received my phone back yet and customer service runs me in circle with incorrect answers.

communication is a problem but they eventually get it done.

Thanks for reply, yes you were right on that, I finally got my replacement phone back.

samjoandco said:
communication is a problem but they eventually get it done.
Click to expand...
Click to collapse
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.

ch111w111 said:
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
Click to expand...
Click to collapse
I hate to break it to you, but... LeEco is dead in the USA and elsewhere. You won't be able to contact them at all. The company is on the verge of bankruptcy even in China.

ch111w111 said:
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
Click to expand...
Click to collapse
You only hope is contacting the vendor that you bought it from and pursue them for the guaranteed 1 yr warranty exchange or service. I did this recently with Mailstop.
Just a few days ago , I read that these phones are selling extremely well. The problem is that they lost face in China and investors avoid them like the plague. Although Letv did pay off $15 million in debt just a few days ago. Next, they filed partial bankruptcy in China...not full. So who knows?
Good Luck,
FYI There are parts available and services available ( In India, Russian and Italy) that may be able to repair the phone if you can't get it exchanged.

Mallstop
tsongming said:
You only hope is contacting the vendor that you bought it from and pursue them for the guaranteed 1 yr warranty exchange or service. I did this recently with Mailstop.
Just a few days ago , I read that these phones are selling extremely well. The problem is that they lost face in China and investors avoid them like the plague. Although Letv did pay off $15 million in debt just a few days ago. Next, they filed partial bankruptcy in China...not full. So who knows?
Good Luck,
FYI There are parts available and services available ( In India, Russian and Italy) that may be able to repair the phone if you can't get it exchanged.
Click to expand...
Click to collapse
I also bought my phone through Mallstop via Amazon. My Leeco lepro 3 will not charge, port is burned up. Did you have any luck returning to Mallstop?

perseusbobby said:
I also bought my phone through Mallstop via Amazon. My Leeco lepro 3 will not charge, port is burned up. Did you have any luck returning to Mallstop?
Click to expand...
Click to collapse
Before you consider exchange, try another usb cable, most of the time simply getting another cable is all you need to do.
Yes, Amazon/MailStop replaced the phone with a brand new one.
Mine came with faulty usb cable that fried the usb card. Unfortunately this has happened on many Leeco phones, and it happens on many phones that never had any other OS installed other than the stock EUI.
I believe Amazon has changed their cell phone return policy. But, it they advertised the warranty when you bought the phone they will honor the warranty. Just call Amazon, be polite, explain that the phone will no longer charge, probably due to a faulty usb cable or low quality battery.
They will create a case, where they contact the vendor and give the vendor 2 days to reach you. Mail-stop responds quickly by sending a shipping label. Return the phone in the box in came in with everything that came with the phone, headphones, CDLA adapter etc.
They will send a brand new phone in exchange.
Worst case, if you cannot get a warranty exchange for some reason. Just buy another battery on eBay X720 and X727 have cross compatible parts.

My phone
tsongming said:
Before you consider exchange, try another usb cable, most of the time simply getting another cable is all you need to do.
Yes, Amazon/MailStop replaced the phone with a brand new one.
Mine came with faulty usb cable that fried the usb card. Unfortunately this has happened on many Leeco phones, and it happens on many phones that never had any other OS installed other than the stock EUI.
I believe Amazon has changed their cell phone return policy. But, it they advertised the warranty when you bought the phone they will honor the warranty. Just call Amazon, be polite, explain that the phone will no longer charge, probably due to a faulty usb cable or low quality battery.
They will create a case, where they contact the vendor and give the vendor 2 days to reach you. Mail-stop responds quickly by sending a shipping label. Return the phone in the box in came in with everything that came with the phone, headphones, CDLA adapter etc.
They will send a brand new phone in exchange.
Worst case, if you cannot get a warranty exchange for some reason. Just buy another battery on eBay X720 and X727 have cross compatible parts.
Click to expand...
Click to collapse
My phone has always been stock emu. At first I had to restart phone or turn off to charge. Then a day later the port got hot and smoked and the connector was melted in the charging port. Luckily I was nearby. After removing the connector from the port with a pair of channel locks the phone worked just fine. I foolishly tried to charge again and burned another cord up. The phone still functions fine but port is dangerous and destroyed.

perseusbobby said:
My phone has always been stock emu. At first I had to restart phone or turn off to charge. Then a day later the port got hot and smoked and the connector was melted in the charging port. Luckily I was nearby. After removing the connector from the port with a pair of channel locks the phone worked just fine. I foolishly tried to charge again and burned another cord up. The phone still functions fine but port is dangerous and destroyed.
Click to expand...
Click to collapse
You can order the USB card on eBay, for about $15.
Sent from my LEX727 using XDA Labs

Related

EMERGENCY HELP!! X10 not charging, bad timing!

Hi guys!
I was using my X10 just now and i wanted to charge it cuz i needed to record something for my interview tomorrow. So I decided to plug in the charger, it was at 34% at that time, and everything was fine; the orange light was on and it was charging. Then I was browsing through some stuff and then the phone slipped out of my hand but I caught (kung fu skills ) in time but seemed to grabbed it too hard. I put my phone down for a while and when I went back to check it, the orange light was off and it wasn't charging anymore so I thought i accidentally kicked the charger or something. I unplugged it, and plugged it back and nothing. It doesn't work when I connect it to my laptop either. I tried taking the batteries out, waited a while and plugged it back again and it's still not working funny thing is when I turned the phone back on, it went down from 34% to 21% in about 5 minutes, and I wasn't even fiddling with the phone. I don't know if it's a hardware problem or software problem cuz I might have put too much pressure on the charger port and cracked it or something. I checked it but it seems fine. I really don't know what to do, and the Search function in this forum doesn't work either! I need the phone for tomorrow cuz I have this interview assignment thing...holycrap! what a bad day. Help, please? anyone??
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Tjotte said:
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
Click to expand...
Click to collapse
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
So you need to access stuff that's on the phone? Or you need to access the stuff that's on the phone *with the phone*?
The first one's easy. Just buy a micro sd adapter and you can plug it into your computer (assuming it has one of those ports)
The second one.. need some more info before advising what to do. I didn't get what exactly the information is that you need to access. Is it a recording, notes, pictures, what?
junkk29 said:
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
Click to expand...
Click to collapse
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Rockjock007 said:
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Click to expand...
Click to collapse
You mean the receipt for the X10? I still have it but I'm not actually with Rogers. I got my friend that's with Rogers to buy the phone for me in case something like this happens, I don't know if they'll let me or not cuz I rooted my phone and all. I think i'll try and unroot it and put it back to Rogers firmware. Thanks for the advice
I'm from the UK and had exactly the same problem. I had to send it back to SE and they gave me a new unit. I had no proof of puchase though as I lost it awhile ago :/. But all in all it worked out well. They never told me what was wrong with the phone though.

phone will not charge

I can not get my Bravo with MIUI to charge. All was going well until it just stopped charging one night and when thebattery drained that was it. No LED's turn on when plugged in or anything at all.
Is this a software or hardware issue?
Should I send this back to AT&T since I have warranty or should I try to fix this some other way?
Hey, I've had a problem like this before and the only thing left for me to do was to get a replacement. I didn't have insurance because I didn't really think about it much. BUT I was in the 90 day warranty period(thankfully). So I received my replacement phone. Which Is the same one.
Sent from my MB525 using XDA App
I just got my Bravo back from Motorola warranty service for a borked USB port. Only took 9 months of plugging/unplugging until the port would not hold the cable connector, and (of course) would not charge or sync. Got it back in about a week, and I am much more careful with it now. BTW, I got my Bravo on Amazon with a contract extension, so AT&T was not interested in helping since I didn't buy the phone from them. If you did, they may make good on it. Otherwise, they'll probably point you to Motorola (whose first question when I called was "Where did you buy the phone?")

T-Mobile unlocked HTC HD2 dead - very strange, please help!

I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
Click to expand...
Click to collapse
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
Click to expand...
Click to collapse
Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.

A2017G does not charge anymore

So last night something strange happened: I plugged The axon in the wallcharger and let it charge. (universal bootloader, LOS Rom)
A few minutes later i came back and the charging Light went off.. No Computer recognizes or charges the device.(on or off state, neither in recovery or bootloader)
I tested a bunch of other cables and chargers and nothing helped. Now I flashed Stock B04 bootstack+system+Stock revert, did a full wipe.
Sadly i had no time to lock The bootloader before The devices battery died.
Anyone knows how to fix this or something about RMA with unlocked bootloader? Bought it from Amazon Germany.
Thank you
I bricked my Axon, when I tried to instal purenexus rom after owning the device for 9 months. It went in bootloop and I could not bring it back to life. I have send an email on amazon.de and they said that they do not offer a repair and because there were any on stock, they refunded all the money without questions asked. I have send it back and that was it. After more than a month of searching for a new phone, I ordered Axon 7 again on amazon.de for 90 € less. I got it 4 days ago. Axon is best choice for me right now. Well that was my experience...
Normally folks who can no longer charge their device whilst powered can still charge it when it is turned off. Any luck?
Hamburgle4 said:
Normally folks who can no longer charge their device whilst powered can still charge it when it is turned off. Any luck?
Click to expand...
Click to collapse
Sadly no charging at all... i Think the charging electronics are defective
Your usb connector is broken. Probably tin is broken on some of the pins if USB connector is directly on motherboard. If it has flet connector then it's cheaper and easier to replace whole USB charging board. My axon 7 works flawlessly so I didn't have opportunity to repair device by my self yet. You can also check charging brick and cable if those two works.
Lycidias said:
Sadly no charging at all... i Think the charging electronics are defective
Click to expand...
Click to collapse
The USB-C is a big module with the vibrator and antenna, but you can change it easily. But I don't know if it is worth changing since the motherboard might as well be the culprit
If you can RMA it I'd say it's better. They may charge you some money if they actually change a piece and test it, but if they send you a new one they won't actually see that it was unlocked, but they are probably still low on replacement phones
I just checked on net only thing I found was on AliExpress which is overpriced 66$ do to spare part shortage. Good thing that everything can be repaired even flet connector which is a nightmare to repair. Only thing which is unrepairable is broken LCD or AMOLED. If u still have warranty on your phone it's better to send it to ZTE. That's the problem these days with some manufacturers. You can't find spare parts especially brands that are not known to people like Prestigio, Tesla, Coolpad etc
Amazon Germany will send me a New device for free because w-support does not have parts for it. They didn't mention anything about The unlocked bootloader.
I also had unlocked bootloader. There were no problems...
kodrnusa said:
I also had unlocked bootloader. There were no problems...
Click to expand...
Click to collapse
You did a successful warranty exchange with unlocked bootloader? Where are you from?
bluenote73 said:
You did a successful warranty exchange with unlocked bootloader? Where are you from?
Click to expand...
Click to collapse
They sent me a New one from Amazon Germany after the device was about 2 weeks at zte's w-support. Absolutely no complains about The unlocked bootloader
I returned it to amazon germany. Then after a month i bought it again on amazon germany. It is a great phone

Warranty support for my Pixel 2 XL is the worst I've ever experienced...

I love my Pixel (and Nexus before it) phones, but based on my most recent experience with the Google "customer support" I think this will sadly be my last.
Like so many others my USB-C port has failed. At this point I can get no data across it and 90% of the time I try charging the phone it either starts cycling charging/not charging or just crashes. Oddly it is able to charge (slowly) when it's off. Needless to say it's been a battle keeping it charged and the inability to use Android Auto sucks.
I opened a case with Google support (July 15th) where I got bounced around 4 times and had to keep explaining the problem to each person. Finally the case was "escalated" to an engineer to determine if the phone should be replaced under warranty. Unfortunately it's not possible to talk to anyone in that department by voice or chat, my only contact has been with "Shane" from google support via Email. I haven't heard back from him in 8 days now and "he" just ignores all my emails.
Amusingly I did receive a support survey yesterday asking how my service experience was... I wasn't exactly nice on it.
BTW, I did buy into the "Preferred Care" scam when I bought the phone (at full retail), but now I'm told that in order to use that I will have to pay the deductible to have my poorly built phone replaced...
</vent>
I should mention that yes, I cleaned the connector. I used 91% isopropyl alcohol and a dental brush to clean it extensively (tried multiple times now).
You tried multiple cables, right? Just double checking.
aoaleman said:
You tried multiple cables, right? Just double checking.
Click to expand...
Click to collapse
multiple cables and multiple chargers, including the originals.
DracoDan said:
multiple cables and multiple chargers, including the originals.
Click to expand...
Click to collapse
Wow, sorry to read that. Hope something gets resolved.
Luckily over here in my country there is a authorised physical repair shop. Had touch issues with my 2xl.
Sent the phone in on Friday 7pm, got it back fixed on Saturday 12noon. Don't even need to go thru Google web support
Sent from my Pixel 2 XL using Tapatalk
I had the same problem a year in and brought it back to the Telus store. They ended up giving me a new one instead of replacing the port. Apparently it was still covered under the manufacturer's warranty.
I could charge fine but couldn't transfer files or connect to the computer. Strangely I could still use a type c thumb drive and flash ROMs no problem.
I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.
lywyn said:
I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.
Click to expand...
Click to collapse
I think it's too late for that, I already told them it started after getting my phone a tiny bit wet... Even though it's supposed to be IP67 rated and I made sure it was dry and waited ~8 hours before trying to charge it!
I have had the exact same problem as you. It was just weird that my USB c to headphone jack didn't work, so I just chalked it up to it being something wrong with the connector. but I plugged it into my Samsung Galaxy note 9 and it worked fine. I then had an issue with the charging, I had it plugged in the whole time and look at it a little bit later and it's completely black. I have to hold the power button down for 20 seconds or so and eventually it would power back up but the battery would be dead. So I assumed it was a bad cable so I replaced the cable and even started using the one that came with it. Well after upgrading to Android q I noticed that I could see a little bit of burn in. So I read some of the forums about people who are getting replacements for that issue. I went to my pixel 2 XL, went to the settings, and opened up the chat from there. I spoke to someone, and told them that I had a Verizon pixel 2 XL that had burn in and I have never dropped it or had it in water. She had me send a picture of the front and back of it which I did. She asked me where I purchased it. I'm almost positive I purchased it at the Verizon store, but I was not sure so I told her I think it was Best buy but I wasn't sure. She said she needed the IMEI, and once I gave it to her she said the warranty was up in November of 2019. And that she would do a exchange with me. So I got the RMA information and I'm going to send it off. She said 5 to 10 business days is the usual turn around. But I'm in Texas and where I'm sending it to is in Texas as well so hopefully it shouldn't be that long. Hopefully I will get a Google refurbished and not even Verizon one. I just thought I would let you know that you're not the only one having that problem. I just happened to try my luck with that chat portion on the pixel 2 XL and it worked. I'll post back and let everyone know if I got the Google refurb or Verizon
I called Assurant directly on a Friday afternoon. I had a new to me phone on Monday and it was Google's version, not vzw. If it's refurbished, I'm surprised at the packaging it was shipped in.
I had s completely different experience. I was having a problem with one of my speakers not working. I chatted with support and they escalated it. Twenty minutes later I had an email with the RMA information. They put a hold on my credit card for the price of a new phone and overnighted my replacement. When they received my defective one the hold was dropped. I couldn't have asked for a better experience.
Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...
JoroBo said:
Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...
Click to expand...
Click to collapse
You'll get the safe model back. The parts for any device are produced past the end of life of devices so they can be repaired/refurbished. Warranties cover same for same, insurances cover replacement of same/similar device.
I just got my 2 XL replaced for the same reason. My USB port stopped working properly. Issues with charging, data connections, etc. That was actually quite easy to do through the Google Store. After a few minutes of chatting i had a new one on the way and a hold placed on my card until they receive my replacement. What I'm unhappy about is Google sent me a replacement device that 3 months older based on its manufacture date. Basically a first run item. Also my display is not as good as my original which was flawless. The new one is much cooler in color temp.

Categories

Resources