Helium not connecting to PC after rooting phone - Moto G4 Plus Questions & Answers

I backed up all my app data using Helium app before rooting my phone. Now after (systemless)rooting my moto g4 plus when I tried to connect helium app to PC it refused to connect.
I used chrome app for helium on PC.
Did anybody face this problem?
How can I restore my app data?
Update: when i run "adb devices" command I get "my_device_id unauthorised" output.

Related

[Q] How to *EASILY transfer files from Nexus 4 running Cyanogenmod 11 to PC (Ubuntu)

I just want to connect my phone to my PC with a USB cable and get all access to files on the phone. I don't want to use AirDroid, I don't use, nor trust, any cloud services. I just want to get my nandroid backups, and other various backup files onto my computer quickly and easily. I know since JB that the file system has changed for security, but for F*@& sake there has to be a simple way to do this.
I have other work arounds using my wifi network and using ES file explorer, but it is much slower than a direct connection.
adb push/pull does not work either.
All other reasonable suggestions welcome.
Why can't you just drag and drop then thru usb?
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Why can't you just drag and drop then thru usb?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I am not able to access the files from the computer for the backups created in TWRP up or the files created through MyBackup Pro, and adb pull gives me the error "does not exist." The files are protected and computer cannot read them. When trying to access through Nautilus (file explorer) they just don't even show up.
So.... apparently updating and restarting my computer, restarting my phone, and then eating a sub fixed a problem I've had since Jelly Bean... WTF?
Whatever, now suddenly I can drag and drop.

No USB Options ... none.

Help... picked up a G2 last month. Stock, factory reset. Everything was cool.
Did the OTA update to Lollipop.
Now I have No USB options.
No media sync (mtp), no camera option (ptp), whatever else is supposed to show up in the pull down shade that doesn't.
Nothing.
MTP drivers of all flavors fail to install.
There's no way for me to connect to my pc.
No way to tranfser files.
No way to root.
No way to try and flash a rom.
No way to brick my phone :/
Any thoughts on how to resolve this would be appreciated.
... i would like to backup my pictures before i do a hard reset
but can't connect to anything to do it
ROMmin' Noodle said:
... i would like to backup my pictures before i do a hard reset
but can't connect to anything to do it
Click to expand...
Click to collapse
if nothing else helps
install es file manager and simple copy paste the whole dcim/pictures folder to pc over the wifi network... (just make sure that pc folder is visible on the network - make it shareable)
- i use this all the time for copying files from pc to my phone when i'm too lazy to sit by the computer
or you can use quickpic's integrated wifi transfer option which can transfer pictures to any other device that also has quickpic installed...
I have the same problem and i want to root the device but I can't do it without the usb. I tried to use various apk root apps but all fails. Any suggestions?
Sent from my LG-D802 using XDA Free mobile app
I had same issue after updating to lollipop through the lg software. I have uninstalled all the drivers related to LG and plugged in the phone and it started working.
I have deleted them by going to Device Manager, then from the top menu click on View then select Show hidden devices then expand Portable devices from the list and uninstall your LG phone from there. Try to do that while your phone is connected. Then once you have uninstalled it, reconnect your phone.
Also, have you tried connecting your phone to different PC?
Yes, i tried with various pc and various os such as linux. Nothing. There are not working also the usb otg memory.
Sent from my LG-D802 using XDA Free mobile app

How to access Nexus 4 through PC, bootloader locked and not rooted.

I have the following problem. My Nexus 4's touch is broken, it can show stuff though. I need to run an app (the battle.net authenticator, otherwise I can't log in) through access from my PC, but there are some problems. It is not rooted, its bootleader is locked and everything is stock. I do have USB debugging enabled though. Also I can't do adb commands because this is a new PC and I haven't authorised it (it shows up as unauthorised on adb devices).
After a long series of experiments and a lot of googling, I found a combination of 2 programs ([email protected] and Android Control) to do what I want, and do some stuff when on Recovery Mode to activate the adb thing through cmd (most of those in this site), but my PC can't seem to even see that a device is connected when I am in Recovery Mode. I have tried reinstalling the drivers a couple of times but nothing seems to work.
Does anyone have any ideas?
Xalathal said:
I have the following problem. My Nexus 4's touch is broken, it can show stuff though. I need to run an app (the battle.net authenticator, otherwise I can't log in) through access from my PC, but there are some problems. It is not rooted, its bootleader is locked and everything is stock. I do have USB debugging enabled though. Also I can't do adb commands because this is a new PC and I haven't authorised it (it shows up as unauthorised on adb devices).
After a long series of experiments and a lot of googling, I found a combination of 2 programs ([email protected] and Android Control) to do what I want, and do some stuff when on Recovery Mode to activate the adb thing through cmd (most of those in this site), but my PC can't seem to even see that a device is connected when I am in Recovery Mode. I have tried reinstalling the drivers a couple of times but nothing seems to work.
Does anyone have any ideas?
Click to expand...
Click to collapse
As far as connecting to the PC is concerned have you tried another PC or USB cable? And since that's a battle.net authenticator you can contact their support, either via web ticket or phone (if you live in the supported countries) and after they confirm it's really yours account, they'll remove the authenticator for you.
nerotNS said:
As far as connecting to the PC is concerned have you tried another PC or USB cable? And since that's a battle.net authenticator you can contact their support, either via web ticket or phone (if you live in the supported countries) and after they confirm it's really yours account, they'll remove the authenticator for you.
Click to expand...
Click to collapse
I can see the phone just fine everywhere else, just not in recovery, so no I didn't try that. And I have tried using their support but I was in a pretty special situation for some reason and they couldn't help, but I fixed my problem. I had saved my restoration code for my authenticator ages ago and I didn't remember. Thanks for trying to help out though

Helium backup app not recognizing PH-1

Hi,
Since my phone is not yet rooted, I thought it might use Helium to perform an app backup, but I cannot get Helium to recognize the phone. ADB devices does indeed that the phone is connected. Any ideas?
Thanks
PH-1 ADB
How did you get ADB to recognize PH-1?
I have been unsuccessful in all attempts from all the web sources to get adb devices to recognize the PH-1, nor any device with the name Mata.
With usb file transfer set to MTP I can get Windows 10 x64 to read the PH-1, but adb and fastboot cannot find the device. I have tried Android ADB Interface, Android Bootloader Interface, & Android Composite ADB Interface for the Android Phone drivers with no luck. When I try to the PH-1 Driver under Portable Devices, I get an error message that the latest Google USB driver does not contain compatible software for the PH-1 for Windows 10 x64.
Any ideas?
Doug
[email protected] said:
How did you get ADB to recognize PH-1?
I have been unsuccessful in all attempts from all the web sources to get adb devices to recognize the PH-1, nor any device with the name Mata.
With usb file transfer set to MTP I can get Windows 10 x64 to read the PH-1, but adb and fastboot cannot find the device. I have tried Android ADB Interface, Android Bootloader Interface, & Android Composite ADB Interface for the Android Phone drivers with no luck. When I try to the PH-1 Driver under Portable Devices, I get an error message that the latest Google USB driver does not contain compatible software for the PH-1 for Windows 10 x64.
Any ideas?
Doug
Click to expand...
Click to collapse
I did nothing special. I assume you enabled USB debugging and the standard Android USB drivers are installed.
I got Helium to work after some fiddling including upgrading the desktop client. I switched between file transfer mode and PTP mode and then it just worked.
Any Luck?
[email protected] said:
How did you get ADB to recognize PH-1?
I have been unsuccessful in all attempts from all the web sources to get adb devices to recognize the PH-1, nor any device with the name Mata.
With usb file transfer set to MTP I can get Windows 10 x64 to read the PH-1, but adb and fastboot cannot find the device. I have tried Android ADB Interface, Android Bootloader Interface, & Android Composite ADB Interface for the Android Phone drivers with no luck. When I try to the PH-1 Driver under Portable Devices, I get an error message that the latest Google USB driver does not contain compatible software for the PH-1 for Windows 10 x64.
Any ideas?
Doug
Click to expand...
Click to collapse
Hi Doug I am having the same issue on Windows 10 64bit. I've uninstalled and reinstalled the Universal Drivers provided by Koush as well as the Helium desktop client. Have you had any luck?
Thanks,
-Blake
I see same issue with Windows 7x64, and PH1 (running oreo beta: I didn't try it with the Nougat release): Helium PC app doesn't find the client to enable it.
PC finds the phone and loads Essential ADB drivers, but Helium PC app never finds the client on phone to enable it. Whole setup worked just find to backup the Nexus 5x I am moving from.
I didn't try using the generic drivers provided on Helium site, I guess I can give that a shot.
Same issue on my Mac running Essential Oreo beta build. Phone recognizes it is plugged in to a computer but says waiting for the Helium Desktop application.
l0aded said:
Same issue on my Mac running Essential Oreo beta build. Phone recognizes it is plugged in to a computer but says waiting for the Helium Desktop application.
Click to expand...
Click to collapse
Thanks. I also tried the generic ADB drivers, same results. SO must be some incompatibility with Essential (and/or with the beta build).
Joe Kane said:
Thanks. I also tried the generic ADB drivers, same results. SO must be some incompatibility with Essential (and/or with the beta build).
Click to expand...
Click to collapse
On Mac and if you are using chrome Helium web app, the bundled adb binary is too old to recognize the PH-1. Swap it out and you are golden.
Sent from my PH-1 using Tapatalk
I finally got it to work by doing the following:
1. Removing all previous versions of ADB (including the one I downloaded from Clockworkmod)
2. Installed the PH-1 Windows driver directly from Essential from here: https: //storage.googleapis.com/essential-static/Essential-PH1-WindowsDrivers.exe and installed it.
3. Opened Command Prompt as Administrator and navigated to C:\Program Files (x86)\Essential\ADB and typed the command "adb.exe start-server" then it confirmed the server had been started.
4. Opened Helium on my PC desktop, then plugged in my PH-1 to my USB port (using an Anker cable in case it matters) and it asked for permission for this specific computer to access USB debugging (make sure to enable USB debugging first) and then it connected to Helium Backup and I was able to Backup.
Hope this helps someone.
-Nikbone
i got helium working but is does not restore any app data. i have no idea, why
Dude
nikbone said:
I finally got it to work by doing the following:
1. Removing all previous versions of ADB (including the one I downloaded from Clockworkmod)
2. Installed the PH-1 Windows driver directly from Essential from here: https: //storage.googleapis.com/essential-static/Essential-PH1-WindowsDrivers.exe and installed it.
3. Opened Command Prompt as Administrator and navigated to C:\Program Files (x86)\Essential\ADB and typed the command "adb.exe start-server" then it confirmed the server had been started.
4. Opened Helium on my PC desktop, then plugged in my PH-1 to my USB port (using an Anker cable in case it matters) and it asked for permission for this specific computer to access USB debugging (make sure to enable USB debugging first) and then it connected to Helium Backup and I was able to Backup.
Hope this helps someone.
-Nikbone
Click to expand...
Click to collapse
9 hours and 8 PCs later, with different versions of windows, and you saved my sanity with this. Worked flawlessly! Thank you, seriously. Awesome work
I had the same issues to run Helium backup on my PH-1, but now it works.
The Helium ADB driver kills the Essential ADB driver and starts its own.
It looks like this is not compatible with Essential. To avoid this I replaced the driver from Helium with the driver from Essential.
1. Install the Essential driver from the link mentioned above
2. Install Helium backup
3. Go to C:\Program Files (x86)\ClockworkMod\Helium\win32 and delete the files "adb.exe", "AdbWinApi.dll" and "AdbWinUsbApi.dll"
4. Copy the same three files from C:\Program Files (x86)\Essential\ADB to the Clockwork folder
Oliver
Thank you ever so much. It worked, although I reinstalled Helium on my laptop, then copied the 3 files from the Esseential folder in Program Files (x86) to the Clockwork Mod\Helium\Win 32 folder replacing those files in the CWM Helium\Win32 folder. Finally doing a Helium Backup after 8 months of having the PH-1.
Thanks to everyone for their creative solutions! None of them worked for me, I am on Windows 10 64bit. What finally worked for me was using the Chrome version of the Helium Desktop client. It's available on Clockworkmod's website and he even recommends it.
Once you have that app up and running, Powershell/Bash your way from the Essential Driver USB folder and start the adb server, until USB permissions are prompted for. On my phone for USB options, I had the PTP option work for me.
Good luck to everyone and thanks for this!
nikbone said:
I finally got it to work by doing the following:
1. Removing all previous ...
Click to expand...
Click to collapse
Super. Thanks!!!

Helium not connecting

Has anyone tried to connect their phone to a PC for Helium?
My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.
I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.
I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.
Any ideas for this phone
kudos1uk said:
Has anyone tried to connect their phone to a PC for Helium?
My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.
I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.
I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.
Any ideas for this phone
Click to expand...
Click to collapse
If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.
kudos1uk said:
If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.
Click to expand...
Click to collapse
Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?
Thanks in advance
aryan.ratulangie said:
Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?
Thanks in advance
Click to expand...
Click to collapse
Use the Chrome Helium extension on your PC:
https://chrome.google.com/webstore/detail/helium-backup/gpglbgbpeobllokpmeagpoagjbfknanl
In the notification area of your phone choose Midi as the connection method.
kudos1uk said:
Use the Chrome Helium extension on your PC:
In the notification area of your phone choose Midi as the connection method.
Click to expand...
Click to collapse
Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?
aryan.ratulangie said:
Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?
Click to expand...
Click to collapse
You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather
First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.
If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.
kudos1uk said:
You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather
Click to expand...
Click to collapse
Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.
kudos1uk said:
First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.
Click to expand...
Click to collapse
Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.
kudos1uk said:
If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.
Click to expand...
Click to collapse
I've tried eerything I could think of.
- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.
Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:
aryan.ratulangie said:
Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.
Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.
I've tried eerything I could think of.
- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.
Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:
Click to expand...
Click to collapse
Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.
kudos1uk said:
Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.
Click to expand...
Click to collapse
Yeah, tough luck for me I guess. Thanks anyway.
Problem with using Helium for redmi 6
I tried everything but my computer still says it can't find the drivers.
Because of this I can't get helium working
Any idea on how to enable PTP. I have developer options on.
---------- Post added at 07:44 AM ---------- Previous post was at 07:24 AM ----------
I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option). and it work. I disconnect and tried again and it failed.
From the notification section (the menu you see when you tap and top and swipe down) I just click "android system" and keep selecting between "charging this device" and "transfer photos (PTP)". I just keep doing this and helium miraculously worked.
If you have time, can anyone shed any light into this.
I wasn't crazily constantly switching between PTP and charging. And in the debug mode it was already set to "PTP".
I'm happy I got it working but annoy I don't know how.
kudos1uk said:
plug in on USB and sellect transfer files from the notification area of the phone.
Click to expand...
Click to collapse
karenfff said:
I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option).
Click to expand...
Click to collapse
Just like my instructions above lol.
Hello, I am using a Xiaomi RedMi note 4 with MIUI 10. I had heilum working on the phone for some time, but after restart I couldn't use it no more.
I searched a bit, but nothing seemed to work. I tried a few things along with turning USB debugging for security reasons on (hope this is not important, but i'll mention it anyway).
While I stabled across the xdadeveloper's review of this app on YpuTube, they mentioned "as long as you don't reboot", so I tried reinstalling it.
After reinstalling it I seemed to have the same issues(not recognizing the actual mode the usb is configured eg PTP, MTP), only this time when I went to the settings the phone was on MTP and after I changed it to PTP (it might have been MIDI, I am not sure) it worked. It recognized the connection to the PC and let me proceed.
Hope this helps in any way.
Note: I didn't need to reinstall anything to the PC, just having the chrome extension and the adb drivers seemed enough.
I managed to get it to work by revoking device access from the develpoer options and restarting all apps over again and made sure that the USB cable is in PICTURE mode. After wiggling it several times it worked on 2 phones ... yet then i had a problem with Helium unable to backup and restore all my apps only some...

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