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I received my nexus 4 yesterday, and am definitely pleased with the phone. The problem is that the bezel (chrome-coated plastic) surrounding the phone was scratched in two places, with one nearly carrying onto the screen.
What I'm wondering is (I've already asked for a replacement, etc.) is whether they will give me a new one, or refurbished (which seems slightly unfair, considering it was a defect in manufacture).
Cheers in advance.
Android Enthusiast said:
I received my nexus 4 yesterday, and am definitely pleased with the phone. The problem is that the bezel (chrome-coated plastic) surrounding the phone was scratched in two places, with one nearly carrying onto the screen.
What I'm wondering is (I've already asked for a replacement, etc.) is whether they will give me a new one, or refurbished (which seems slightly unfair, considering it was a defect in manufacture).
Cheers in advance.
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You should only accept a new device. You pay good money and they owe you a new device. Period
gee2012 said:
You should only accept a new device. You pay good money and they owe you a new device. Period
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Haha, I agree! I've managed to find that, apparently, a defect return within the first 15 days guarantees a new device, and the refurbished phones are for an RMA return within the next year, so seems good.
I have an RMA on the way and asked 2 different reps this exact question. Both of them told me that Google does not send a refurbished phone for issues covered under warranty. So if you have an issue and get an RMA, it will be a new phone.
Sent from my Nexus 4 using xda app-developers app
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
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I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
treIII said:
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
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ripv2 said:
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
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But how would I know? I want to know for sure. But thanks.
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
treIII said:
But how would I know? I want to know for sure. But thanks.
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ripv2 said:
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
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I asked before they sent the phone. They said it would be a refurbished. But it came in new packaging that's what is puzzling me. So if someone had replaced their 6p I thought maybe they'd be able to chime in. Thanks
Out of curiosity what made you RMA the phone to begin with?
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
bigdave79 said:
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
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Well that's not good. I got my phone Monday that I ordered on Dec 28th and it shipped from Illinois. They wouldn't dare sell a RMA'ed phone as new would they? I'd be pissed because my display has pretty bad viewing angles, but the color is outstanding now that I calibrated it on Franco's kernel with auditiur.
It looks brand new and was packed as such. Doesn't have a blemish on it. Who knows.
Sent from my Nexus 6P using Tapatalk
So the way to tell is when you went to order your replacement, it says on the order page if the phone will be refurbished or not. This is how it was with the nexus 6. Normally, the first year the phone is it, google only uses new phones as replacements. After the year when they get s build up of refurbs, they start to use those.
This is what I have gathered from all the replacements I and several others have done on devices dating back to the n4.
treIII said:
But how would I know? I want to know for sure. But thanks.
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If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
[hfm] said:
If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
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Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
treIII said:
Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
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This is exactly what I just said
24 defective phones for every 1 million made is decent odds to me. I never use cheap charging cables or blocks. I buy everything samsung and I've never had problems with any phone I've had. I think im gonna keep my phone because the pre order was a pain in the ass and I dont wanna go through something again where i cant get a new batch note 7
I'm on the fence too I'm holding on to it I'll see how replacements start going in the coming weeks.
Holding on to mine until they actually have a unit to swap, I don't want an s7 edge even if it's temporary.
Sent from my SAMSUNG-SM-N930A using Tapatalk
I'm thinking about holding mine too. I've charged my phone plenty of times and had no issue... Does that mean I'm fine?? Lol
Hanging on to mine till they get the new ones in. If I had wanted an S7 that's what i would have bought in the first place.
I read that we have the same batteries as the ones that exploded, but different processors. Supposedly the snapdragon will sgut the phone down before it gets too hot where the others didn't
Sent from my SAMSUNG-SM-N930A using Tapatalk
I'll swap mine once the new batch arrives but I like this phone to much to give it back. My wife works for at&t and she told me all day people have been bringing there notes in.
I just went ahead and returned my Note 7 earlier, went back to my Nexus 6p didn't want to take any chances. Didn't have any issues with AT&T with full return, didn't really want to bother with an S7 or any other exchange since honestly it wouldn't be the same as the Note plus I still had my paid for 6p. Kinda missed my 6p anyways, may come back to the Note whenever they get issues resolved.
It takes me a full day even with Smart Switch to get my phone set up. I may not return it at all. Of the reported cases of fried phones all were being charged at the time. So worst thing that can happen is my phone fries itself on its wireless charging stand. I've been using the 25W charger and the phone doesn't even get warm. I doubt there will be statute of limitations on exchanges so I'll wait until I scratch it or have some reason to get a new one down the road. I know it's a game of chance but no one on XDA which has a worldwide audience has reported a personal phone frying incident. So the odds might be better than some of the speculative threads here would make them seem.
I'm wondering about exchanging for the v20 when it comes out, if the time line lines up.
carelockh said:
I just went ahead and returned my Note 7 earlier, went back to my Nexus 6p didn't want to take any chances. Didn't have any issues with AT&T with full return, didn't really want to bother with an S7 or any other exchange since honestly it wouldn't be the same as the Note plus I still had my paid for 6p. Kinda missed my 6p anyways, may come back to the Note whenever they get issues resolved.
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What did you miss about the 6P? Have always been curious about pure Android.
ive got the 930FD , Im holding mine.
Replacing it tuesday. AT&T in Chicago will have note 7s without the issue. That said I will replace it and with the replacement, I'll sell it. I think while the note 7 feels great in hand, I am going to really get a pixel xl and the iphone 7 (piano black)
I'll be selling it with the galaxy gear s2 as a bundle so we will see
Took the sim card out of the Note7 and put it into the Nexus 6P for now. Will hold on to the Note7 until replacements ship into the store.
Im holding on to mine for now till the replacements are in stores. Ive been charging mine overnight and so far i dont see any overheating or anything.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
sireniankyle said:
What did you miss about the 6P? Have always been curious about pure Android.
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Well for one, the relative ease of rooting. Unlocked bootloader, no bloatware etc. Not having to worry about finicky bluetooth, just basically works as it should even after rooting. Sure root is there for the Note 7 but just a tad bit tedious and was starting to not be worth it for me. Sure it's no touch wiz UX or w/e they're calling it now and no S pen but I've been okay without it before, some may think pure android is "boring" but that's what customization is for.
eyesofice said:
ive got the 930FD , Im holding mine.
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Missed the I'm holding mine part. Lol
Sent from my SAMSUNG-SM-N930A using Tapatalk
Just returned mine to Best Buy. Was allowed to keep the watch.
domineus said:
Replacing it tuesday. AT&T in Chicago will have note 7s without the issue. That said I will replace it and with the replacement, I'll sell it. I think while the note 7 feels great in hand, I am going to really get a pixel xl and the iphone 7 (piano black)
I'll be selling it with the galaxy gear s2 as a bundle so we will see
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How are they getting the new ones in when samsung said it will be weeks
Cracked out N7
Well I read that the problem is An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, so people reported this happening after 2 weeks of using the note 7, also some sites say a way of knowing if your note 7 could explode is looking at the manufacturing site, its behind the phone and can barely be seen, if it says Korea or Vietnam, then its on risk, like mine that says Korea, so the truth is that it can happen at any point from the first day to later on, so they have to be replaced, am charging mine after I wake up, in an hour or so its at 100 percent, then it doesn't need charging till the next morning, but if it takes too long for the replacements to arrive, I think I might get the s7 until then, I have three kids, wouldn't want anyone getting hurt by this.
c-prodigo said:
Well I read that the problem is An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, so people reported this happening after 2 weeks of using the note 7, also some sites say a way of knowing if your note 7 could explode is looking at the manufacturing site, its behind the phone and can barely be seen, if it says Korea or Vietnam, then its on risk, like mine that says Korea, so the truth is that it can happen at any point from the first day to later on, so they have to be replaced, am charging mine after I wake up, in an hour or so its at 100 percent, then it doesn't need charging till the next morning, but if it takes too long for the replacements to arrive, I think I might get the s7 until then, I have three kids, wouldn't want anyone getting hurt by this.
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Yup my my kids first I dont need anything to happen
Cracked out N7
Has anyone done this? They have finally agreed to fix my battery issues and it resets network a couple times a day. It's going to the repair facility in Texas. Anyone have any issues or anything like that through the Texas facility? My device looks like new, no scratches and some very thin scratches near the charging port from always plugging in the device...
lotreaglesfan said:
Has anyone done this? They have finally agreed to fix my battery issues and it resets network a couple times a day. It's going to the repair facility in Texas. Anyone have any issues or anything like that through the Texas facility? My device looks like new, no scratches and some very thin scratches near the charging port from always plugging in the device...
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Hopefully you will get back the same phone. Many people who RMAd their phones with Huawei reported that they got refurbs back, sometimes in poor condition compared to the phones they sent in.
jhs39 said:
Hopefully you will get back the same phone. Many people who RMAd their phones with Huawei reported that they got refurbs back, sometimes in poor condition compared to the phones they sent in.
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Well the person on the phone said that if they could not repair my device, they would replace it with a new one.
Unfortunately for you you didn't get it from Google which means rmas are worse and are harder to get a replacement. I rma'd my phone about 2 weeks ago and they sent me a brand new one before I even sent back the defective one.
My phone came back either brand new or my same phone. Could not tell as mine looked brand new also. Different serial number though.
Sent from my Nexus 6P using XDA-Developers Legacy app