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Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.
So I had to go through warranty exchange with Customer Care since my volume rocker and bezel are loosening. I am past the 14-day exchange window so the stores will not do anything for me. One thing I was insistent on is that I did not want a refurbished unit (the device is less than 30-days old, why should I accept a refurbished unit?). The customer care associate was pretty insistent himself in telling me that he cannot request a new unit for me, however it is a "great possibility" that I would receive a new unit due to the phone being pretty new. I reluctantly agreed to have the replacement shipped to me, since they refused to let me do an in-store exchange.
Has anyone gone through this with their Vibrant? I'm looking to find people who have received warranty replacements from Customer Care, if anyone has gotten a new or a refurbed unit. Bottom line, I will not accept a refurbished unit. I figured worse comes to worse, I will send the refurbed one back and continue to ***** with them over the phone.
I'm flipping pissed too, because it was just so unnoticeable during the first 14-days, and then it inherently got worse with normal use. So now I'm feeling stuck. I do not know if the rep was telling me it will "likely" be a new unit just to get me to stop complaining, or if it's really true.
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
I have exchanged phones in the past that were referbs and they come in pristine condition. They are practically brand new and have zero blemishes.
Don't worry about it.
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
PathogenX said:
Samsungs build quality on the vibrant is very poor.
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Mine is perfect. I am quite impressed with the build quality and iPhone4 fanatics who have looked at it have been impressed with it. Their quality control may be poor, but when you get a good one, its terrific.
speoples20 said:
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
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The phone was purchased on launch day, so tomorrow will mark 30-days.
Unfortunately, I already tried returning my phone to the store. They wouldn't take it. They offered to call customer care to send me a refurb, which I declined. Worst part is, I can't try again because I am out of the area where it was purchased (we are on a family plan, the account holder is in Georgia, I'm in New Jersey, and I was on vacation there when we attempted the exchange this past week.) I do have the receipt though and can try at a different store, but I doubt a different store will want to inherit my problem.
DarkAgent said:
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
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We've had T-Mobile since 2002 or 2003, whatever year they first took over Voicestream. If this replacement is a refurb, I will be contacting the retention department.
PathogenX said:
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
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Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
At my T-Mobile location my rep was having problems with her Vibrant and decided to try to tough it out. She did some master resets and didn't exchange within 14 days. She received a refurb from T-Mo.
As a manager I've gotten to the point where refurbs no longer bother me. Most of the time the refurbs come back in excellent condition, especially now that we're doing the certified open box program where people can buy COB phones.
Honestly if you put a refurb and a new vibrant side by side you couldn't tell the difference. If they hadn't said anything you wouldn't have known. Besides it comes with the same 1 year manufactures warranty so its still covered.
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
mesajoejoe said:
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
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As a subsidy.
I know refurbs are supposed to be just as good or even better, but I've never had any luck with anything refurbished. Anything with a screen has always had hairline scratches. Either that or it's very obviously been used with lots of normal wear and tear and marks/scuffs.
MMcCraryNJ said:
Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
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That's disappointing to hear... =/
It doesn't bother me too much I would have just perfected a more solid feeling phone.
Besides they charge you $10 to ship it out to you.
I would much rather save those 10 bucks and if the phone has some real issues I will return it. I also don't want to go through the headache of finding all my apps and redownloading them and getting my phone back to the way it previously was. Meh. I will stick with a few creaks here and there.
If you do however decide on doing this please tell us your experience with the referb phone. I am interested.
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
i just recently got a refurb from tmobile and it looks brand new have not had any problems it looks brand new like if it was never used
deviusdragger said:
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
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Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
I have one getting delivered to me today. I've been with T-mobile for close to ten years and they overnight shipped it for free to me. Mine is having an issue when charging where the usb cord is very loose. They rep said I would get a new or like new item but I will also be returning it if it not new. My phone is only 20 days old and I don't trust refurbished units enough when mine is only 20 days old. The loose card is making it so if the phone is not in the right position it won't charge
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
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LOL
i thought you bought your phone subsidized?
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
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Your window for a new replacement is 14 days.
I just got a replacement unit from T-Mobile and frankly I have no idea how to tell whether it is new or refurbished. Is there a way to tell? I really don't care if it is refurbished as long as it looks like new and works properly (aside from GPS and compass of course), but I am really curious how you guys are able to tell whether the replacement unit you got is new or not.
Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
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They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
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I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
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No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.
Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
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Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
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Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)
Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
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Good luck!
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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You have me regretting not doing this on my claim. #dat32bluelifedoe
ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
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I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
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I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.
PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
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Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.
I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
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Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
treIII said:
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
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ripv2 said:
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
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But how would I know? I want to know for sure. But thanks.
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
treIII said:
But how would I know? I want to know for sure. But thanks.
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ripv2 said:
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
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I asked before they sent the phone. They said it would be a refurbished. But it came in new packaging that's what is puzzling me. So if someone had replaced their 6p I thought maybe they'd be able to chime in. Thanks
Out of curiosity what made you RMA the phone to begin with?
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
bigdave79 said:
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
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Well that's not good. I got my phone Monday that I ordered on Dec 28th and it shipped from Illinois. They wouldn't dare sell a RMA'ed phone as new would they? I'd be pissed because my display has pretty bad viewing angles, but the color is outstanding now that I calibrated it on Franco's kernel with auditiur.
It looks brand new and was packed as such. Doesn't have a blemish on it. Who knows.
Sent from my Nexus 6P using Tapatalk
So the way to tell is when you went to order your replacement, it says on the order page if the phone will be refurbished or not. This is how it was with the nexus 6. Normally, the first year the phone is it, google only uses new phones as replacements. After the year when they get s build up of refurbs, they start to use those.
This is what I have gathered from all the replacements I and several others have done on devices dating back to the n4.
treIII said:
But how would I know? I want to know for sure. But thanks.
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If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
[hfm] said:
If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
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Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
treIII said:
Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
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This is exactly what I just said
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.