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I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
Click to expand...
Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?
TL;DR: Any way to fix/flash a Nexus 7 that reports it's in APX mode to Windows yet, that won't do anything else?
Backstory: I've had a 2012 Nexus 7 32gb since the day it came out (Oct 2012 or so?). Worked great for a year, loved it! Had AOKP on it, unlocked/rooted, used tons of apps, never a single problem. And then one day while I was using it to play music while charging it, out of the blue, it hard shut off while it was running, rebooted and shut off during boot and... never turned on again. Wouldn't indicate a charge, wouldn't turn on, couldn't get it to respond to any power or volume key presses, nothing.
I called Asus, and they agreed it needed to be repaired. I sent it to them, they sent me back the same unit, repaired, and said they swapped the mainboard out in the repair notes. Worked great, except the device was completely wiped, relocked, unrooted, and they removed my nice Stenheil screen protector.
I was without it long enough that I got used to not having it. Since it was completly back to stock, I decided instead that I would sell it when I found a good buyer (friend, etc), and buy the new 2013 Nexus 7 instead. I found a friend who wanted it a few days ago.
Today's Issue: I charged it over night last night so it was on a full charge this AM. I saw that I was still running 4.3 on it (hadn't really used it since I got it back in November), so I did the factory/official "OTA" update to 4.4.2 this AM. Went flawless, no issues, booted up fine. I updated all the apps on it, also worked fine.
I then decided to do a Factory Reset on it, (Thru Backup/Reset IN android, NOT Recovery). I went thru the confirmations/warnings, and then it said "Shutting Down..." and, it shut down. I let it sit for a few minutes, expecting it to boot back up (it never did). I tried to turn it on, nothing. I tried ALL combinations of power + volume, + charging cable in/out, etc. Everything possible, trust me, I scoured the web for new combinations and timing ,etc. No matter what, I never got ANYTHING on the display, no charging indicator, no recovery or bootloader, nothing. It's like the display is dead. The battery was fully charged this AM after being charged overnight so I know the battery wasn't even close to low. It's like it's completely dead no matter what I do.
I then tried to hook it up to my PC, which is setup for ADB etc, couldn't see it in ADB. In Device Manager though, it's showing as being in APX mode? So I tried holding power down for 10 seconds with it connected, and it DOES disconnect from windows, and a few seconds later, it shows up again, again in APX mode. Nothing ever appears on the display. Holding VOL down or all three buttons while plugging into PC never changes anything, no matter what, it ALWAYS shows in APX mode.
From what I'm reading online, this is a sign that the bootloader is missing or corrupt, and, that there isn't a fix for that unless you first backed up your crypto "blob" using Flatline (which I didn't even know about till today). I'm hoping that maybe what I've read is out of date? Is there perhaps a way to fix or flash this yet?
The whole thing makes little sense. All I did is update it, then reset it, all officially supported/normal things, on a bone stock tablet. It seems more like they didn't ACTUALLY fix it the first time it went back to them....
Help? AFAIK the tablet is now out of warranty. I just want to sell it and get the 2013 model! The tablet is in perfect shape, it's been used with a screen protector and case since day 1 - not a single scratch on the screen or case. :crying:
i'll take the silence to mean I'm screwed, right? :crying:
I don't know how, but it seems your bootloader is gone. (corrupted sector on the nand,maybe)
You can't do much without the proper blobs.
If I were you, would try to send it back to Asus. They are the only ones who can repair it.
Wow I can't believe it's been two months, but, I still have this tablet, still not working, Asus won't fix it for a reasonable price... anything changed on this in the last two months?
It seems like it should be possible to do something... maybe I'm just optimistic.
I want a 2013 Nexus 7 but it's hard to pull the trigger knowing my very lightly used gen1 model failed twice now.
There is no way to produce an universal blob and device specific blob creation is working so there is little to no reasons for further development.
You could fit a new motherboard 32gb ones are expensive but the 16gb are a lot cheaper
Programming is a race between engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.
They're readily available on eBay - $35 for a used 16GB motherboard, and $50 for a 32GB board. That's how I fixed my APX bricked N7...
Whoever stumbles across my late entry, if the N7 won't boot after empty battery, no button combinations work and PC shows only APX mode - take off the back housing (it's pretty easy to do) and disconnect and reconnect the battery cable, this let me boot it up immediately...
(my N7 however was plugged over night to charge before I attempted this unplug but actually didn't show up the charging indicator and wasn't bootable, surprisingly it was charged already half when I finally could boot it up)
Sent from my OnePlus5T using XDA Labs
Apparently it is possible without having done the backup first, at least for some people.
https://forum.xda-developers.com/nexus-7/general/tutorial-how-to-unbrick-nexus-7-blob-bin-t4083879
I assume bricked is the right term. And I'm pleading for some help here on what I can try before I call Google Support again.
Here is the quick run down: Bought 2 Nexus 6P, (Gray - Me), (White - Wife). Wife bricks her phone in 15 days, screen seems to work when held at different angles, can't seem to get it to stay on permanently, acts almost like an old VCR where it will partially draw the screen horizontally. Almost like a loose connector. It only stays on for milliseconds at a time, not long enough to factory reset or do anything remotely useful. Holding power for 8 seconds doesn't help. Holding power and both volumes does not help. Just to clarify, device is running, screen is black. Not a boot issue per say as a screen issue. Could previously hear her get alerts, can't right now (only see a battery icon). Since the screen is the main issue, I'm flailing in the dark as to where I am at any given point in time.
I assume how she uses the device because mine has been perfect and I can't seem to find a vocal crowd with this issue. However, after she bricks hers, she uses mine for an entire week and doesn't have any problems. Google support is extremely helpful and sends out an entire new device. I set it up and restore the apps, within 3 days (Friday -> Sunday) she has the exact same issue again - bricked. Now I'm completely flabbergasted. This device is still spotless, she has barely used it, it hasn't hit a surface hard, hasn't even been sneezed on. I can't even begin to stress how short a time period this is for a device to brick in. I can't help but feel this is a software app and the restore brought over the delinquent app. However, how come I can't reset the device and get back to a clean slate? Can anyone give me a trick?
Please, please help. She wants me to switch back to Verizon because of these device issues. However, even with 2 people, we are saving a ton on Project Fi and I really need this to work. Everything else has been a joy.
So I got it working. But I have a few questions...
Process:
1. Connected it to charger
2. Held power and both volume connectors
3. Held power again
4. Did both of these actions for upwards of 30 seconds at a time hoping for some response from the device.
5. Put it down on the table to write my forum post (still charging).
6. Battery image came on and off the screen randomly
7. Picked it up and held power one last time and it started booting normally.
I'm not sure which sequence of events led to what and I'd really love to know how to reliably reset it in the future. If this is the case then it means it was a software issue all along that persisted over several reboots.
Additionally, I'm frantically pulling software off of her phone - Elmo Calls, Sesame Go, Snapfish, Pinterest, etc. Fearing that one of these apps that I don't run on my device could be causing this. Is there any way to troubleshoot the software itself and see what device could have had access to the screen power and perhaps been powering the screen off as soon as I attempted to power it on (causing a flicker)?
Thanks.
your experience is really unusual you bought 2 phones but the one you are using does not have problems but your wife has, you switched phone then the problem occurs there is a chance a program is causing it as you already received a new one and it still occurring try to let her use the phone with the same software you are using and avoid which you dont use see if there is any progress.
Did you try factory resetting either phone?
Sounds like a software issue if they both had the exact same issue.
does she have some kind of serious strong magnet in her body or purse? haha
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
That's what I was going to say. Seems consistent to what a strong magnet would do to a screen. My next guess was a rogue app.
No magnets, nothing crazy. It started happening again yesterday a few hours after fixing it, I've hard wiped the device and bypassed the restore. Only updated the base applications and it is sitting on a charger - waiting to see if it will happen again.
Get a new wife?
VerucaSalt said:
Get a new wife?
Click to expand...
Click to collapse
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
Click to expand...
Click to collapse
Although these posts are funny as hell, honestly you would be surprised how many common every day things you come into contact with that can wipe data right off any storage medium. Although its definitely a possibility that you received a crap refurb phone, when you get the next RMA I would take some time to monitor your wife's daily routine with her cell (not her tinder activities), she might just be placing it near/on something that is wiping the phone or corrupting the data. Could also be a really junk app, but google is pretty good about keeping them out of the play store the best they can.
dl200010 said:
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
Click to expand...
Click to collapse
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
jaaaaaaaaf said:
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
Click to expand...
Click to collapse
Was that diagnostic screen flaking out too? I suggest to get more aggressive and factory reset through recovery and than ONLY connect her google account to get her contacts. Run like that for about a week. Otherwise your other choice would be to unlock the bootloader and try a custom ROM. I would suggest Cyanogenmod, DLROM (mine), Pure Nexus Project, or even Noob Builds.
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
Click to expand...
Click to collapse
haaaaaaaa, very good
---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
Was actually going to say this too, is there somewhere she goes or sits which has some kind of strong magnetic field? It's odd that it happened to one and then to the next one, unless they're just both from a faulty batch.
Suppose I will add a follow-up. Since I ripped all her software off the device it hasn't crashed once in the same fashion. So I mean, that is the conclusion. I'd love to say I knew how to dive deep enough into Android to pinpoint exactly which app had such incredibly disruptive and adverse affects (far worse than complete OS crashes). But I don't know Android well enough. Google has the original phone. It definitely seems like an app should not have been able to take over the display so completely.
I'm going to move forward and have my wife install more of her apps. Just wanted to shoot an update out in case I don't revisit this. Thanks everyone who posted.
Maybe a combo of rogue (rouge?) apps? I mean some apps do have the ability to draw over screen, so that might have caused whatever problem you had.
And OP, don't leave us
Dear all!
Been having issues for the past couple of months with my S7 Edge. At first, the screen kept screwing up, showing horizontal pixelated lines across the screen before rebooting itself (sometimes repeatedly) and overheating. Got to the point where it simply wouldn't stay for longer than a few minutes before going through this process all over again.
Initially put it down to an app (couldn't figure out which, if any) and restored it to factory settings. This in itself was a mission since it wouldn't stay on for very long without rebooting itself!
This seemed to work, until 2 weeks later (present time) I realised I needed a file explorer and returned to ES File Explorer (due to familiarity) which I'm not a fan of since all the frustrating crap that comes with it now and as soon as it was installed, the phone shut down and the same original ****-up occurred.
I've tried all the various combinations of start-up buttons and nothing works. Plugging it in to charge via a socket or a PC has no effect whatsoever. It doesn't even get recognised by the PC, whereas previously plugging it in did force it to start and charge.
I'm at a loss of what to try so any suggestions would be greatly appreciated!
rickyod said:
Dear all!
Been having issues for the past couple of months with my S7 Edge. At first, the screen kept screwing up, showing horizontal pixelated lines across the screen before rebooting itself (sometimes repeatedly) and overheating. Got to the point where it simply wouldn't stay for longer than a few minutes before going through this process all over again.
Initially put it down to an app (couldn't figure out which, if any) and restored it to factory settings. This in itself was a mission since it wouldn't stay on for very long without rebooting itself!
This seemed to work, until 2 weeks later (present time) I realised I needed a file explorer and returned to ES File Explorer (due to familiarity) which I'm not a fan of since all the frustrating crap that comes with it now and as soon as it was installed, the phone shut down and the same original ****-up occurred.
I've tried all the various combinations of start-up buttons and nothing works. Plugging it in to charge via a socket or a PC has no effect whatsoever. It doesn't even get recognised by the PC, whereas previously plugging it in did force it to start and charge.
I'm at a loss of what to try so any suggestions would be greatly appreciated!
Click to expand...
Click to collapse
Its probably hardware issue
But it kinda sounds like bad software
You would need a new motherboard if its still under warranty then goto Samsung store
You would need to go regardless
Did you previously root the device or flash anything etc....
102skysx said:
Its probably hardware issue
But it kinda sounds like bad software
You would need a new motherboard if its still under warranty then goto Samsung store
You would need to go regardless
Did you previously root the device or flash anything etc....
Click to expand...
Click to collapse
Yeah, going to a store was my last resort but I suppose I should make the most of my warranty. Just wanted to avoid it to be honest!
I haven't done either, it's pretty much stock!
So did you get it replaced?
My brothers TMobile S8 screen randomly stopped working. It has no signs of damage anywhere as well. Weirdly, I managed to get the screen to go on one time by pressing some button combos to try to follow a guide to get it into recovery to factory reset it. Upon the phone booting, the battery had 3% and when I went to show him, it was dead. Now after letting it charge, the screen does not work once again and I can't seem to get it to come on in the same way it did before, the bright blue recovery screen.
Is there any software I can use to just attach the phone to it and factory reset it? I mean, I've seen bad phone screens before that have still had images show up on them, even if heavily damaged physically or it no longer responding to touch and showing dim lights. But this one simply doesn't turn on, except the one random time it did, and it was perfectly fine, showed no sign of damage. Any thoughts would be greatly helpful
Is the battery known to be good?
If not replace it. The system will not boot if there's not enough current. It takes a fair amount of power to boot up. A charger can't provide enough to do so...
It boots up fine, I can hear the initial TMobile boot audio as well as the notification sound the phone makes when it gets to the lock screen. I also had it stop charging @80% not too long after buying the phone on release, with some custom ROM I installed. Ofc its a possibility its battery related, since I can't see anything on it, but it was taken care than the average person I am sure
With a custom rom all bets are off. Makes troubleshooting much harder. Possible rootkit.
Firmware and malware aside if it's booting but no display, possible loose ribbon connector, failed display or mobo. That's assuming the battery is good...
Well I did disable/uninstall Superuser from the phone, and I used it for a couple years before giving it to my brother to use. That is a good point about the cable, I will search for images, maybe I can squeeze a few spots to just see what happens
moccor said:
Well I did disable/uninstall Superuser from the phone, and I used it for a couple years before giving it to my brother to use. That is a good point about the cable, I will search for images, maybe I can squeeze a few spots to just see what happens
Click to expand...
Click to collapse
Sometimes just reseting a connector is all it takes. Those are low voltage lines and a perfect contact is needed.
If the battery is more then 2-3 yo it's probably at the end of its usable service life.
Thanks for the input, I will open it up if nothing else works and I will report back if it helps