20 days, 2 bricked Nexus 6P - Nexus 6P Q&A, Help & Troubleshooting

I assume bricked is the right term. And I'm pleading for some help here on what I can try before I call Google Support again.
Here is the quick run down: Bought 2 Nexus 6P, (Gray - Me), (White - Wife). Wife bricks her phone in 15 days, screen seems to work when held at different angles, can't seem to get it to stay on permanently, acts almost like an old VCR where it will partially draw the screen horizontally. Almost like a loose connector. It only stays on for milliseconds at a time, not long enough to factory reset or do anything remotely useful. Holding power for 8 seconds doesn't help. Holding power and both volumes does not help. Just to clarify, device is running, screen is black. Not a boot issue per say as a screen issue. Could previously hear her get alerts, can't right now (only see a battery icon). Since the screen is the main issue, I'm flailing in the dark as to where I am at any given point in time.
I assume how she uses the device because mine has been perfect and I can't seem to find a vocal crowd with this issue. However, after she bricks hers, she uses mine for an entire week and doesn't have any problems. Google support is extremely helpful and sends out an entire new device. I set it up and restore the apps, within 3 days (Friday -> Sunday) she has the exact same issue again - bricked. Now I'm completely flabbergasted. This device is still spotless, she has barely used it, it hasn't hit a surface hard, hasn't even been sneezed on. I can't even begin to stress how short a time period this is for a device to brick in. I can't help but feel this is a software app and the restore brought over the delinquent app. However, how come I can't reset the device and get back to a clean slate? Can anyone give me a trick?
Please, please help. She wants me to switch back to Verizon because of these device issues. However, even with 2 people, we are saving a ton on Project Fi and I really need this to work. Everything else has been a joy.

So I got it working. But I have a few questions...
Process:
1. Connected it to charger
2. Held power and both volume connectors
3. Held power again
4. Did both of these actions for upwards of 30 seconds at a time hoping for some response from the device.
5. Put it down on the table to write my forum post (still charging).
6. Battery image came on and off the screen randomly
7. Picked it up and held power one last time and it started booting normally.
I'm not sure which sequence of events led to what and I'd really love to know how to reliably reset it in the future. If this is the case then it means it was a software issue all along that persisted over several reboots.
Additionally, I'm frantically pulling software off of her phone - Elmo Calls, Sesame Go, Snapfish, Pinterest, etc. Fearing that one of these apps that I don't run on my device could be causing this. Is there any way to troubleshoot the software itself and see what device could have had access to the screen power and perhaps been powering the screen off as soon as I attempted to power it on (causing a flicker)?
Thanks.

your experience is really unusual you bought 2 phones but the one you are using does not have problems but your wife has, you switched phone then the problem occurs there is a chance a program is causing it as you already received a new one and it still occurring try to let her use the phone with the same software you are using and avoid which you dont use see if there is any progress.

Did you try factory resetting either phone?
Sounds like a software issue if they both had the exact same issue.

does she have some kind of serious strong magnet in her body or purse? haha

Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
That's what I was going to say. Seems consistent to what a strong magnet would do to a screen. My next guess was a rogue app.

No magnets, nothing crazy. It started happening again yesterday a few hours after fixing it, I've hard wiped the device and bypassed the restore. Only updated the base applications and it is sitting on a charger - waiting to see if it will happen again.

Get a new wife?

VerucaSalt said:
Get a new wife?
Click to expand...
Click to collapse
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.

To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?

ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
Click to expand...
Click to collapse
Although these posts are funny as hell, honestly you would be surprised how many common every day things you come into contact with that can wipe data right off any storage medium. Although its definitely a possibility that you received a crap refurb phone, when you get the next RMA I would take some time to monitor your wife's daily routine with her cell (not her tinder activities), she might just be placing it near/on something that is wiping the phone or corrupting the data. Could also be a really junk app, but google is pretty good about keeping them out of the play store the best they can.

dl200010 said:
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
Click to expand...
Click to collapse
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.

jaaaaaaaaf said:
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
Click to expand...
Click to collapse
Was that diagnostic screen flaking out too? I suggest to get more aggressive and factory reset through recovery and than ONLY connect her google account to get her contacts. Run like that for about a week. Otherwise your other choice would be to unlock the bootloader and try a custom ROM. I would suggest Cyanogenmod, DLROM (mine), Pure Nexus Project, or even Noob Builds.

ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
Click to expand...
Click to collapse
haaaaaaaa, very good
---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
Was actually going to say this too, is there somewhere she goes or sits which has some kind of strong magnetic field? It's odd that it happened to one and then to the next one, unless they're just both from a faulty batch.

Suppose I will add a follow-up. Since I ripped all her software off the device it hasn't crashed once in the same fashion. So I mean, that is the conclusion. I'd love to say I knew how to dive deep enough into Android to pinpoint exactly which app had such incredibly disruptive and adverse affects (far worse than complete OS crashes). But I don't know Android well enough. Google has the original phone. It definitely seems like an app should not have been able to take over the display so completely.
I'm going to move forward and have my wife install more of her apps. Just wanted to shoot an update out in case I don't revisit this. Thanks everyone who posted.

Maybe a combo of rogue (rouge?) apps? I mean some apps do have the ability to draw over screen, so that might have caused whatever problem you had.
And OP, don't leave us

Related

is there any solution to "screen can't switch on"?

at the begining , my HD is fine.
But , after 2month , the phone has some rotation problem( it doesn;t matter, as you can solve it by pressing the on/off buttom )
But now, the phone's screen can't switch on, when i touch the four buttom on the surface of phone, it still vibrate..just i can't switch on the screen"
i have already tried all the things like take out the battery, press the reset buttom... the problem still occur,
Screen can sometime turn on luckily~
but, if the phone's screen is switched off for a while, the problem still occur..
can any professional heal my phone?
likashing said:
at the begining , my HD is fine.
But , after 2month , the phone has some rotation problem( it doesn;t matter, as you can solve it by pressing the on/off buttom )
But now, the phone's screen can't switch on, when i touch the four buttom on the surface of phone, it still vibrate..just i can't switch on the screen"
i have already tried all the things like take out the battery, press the reset buttom... the problem still occur,
Screen can sometime turn on luckily~
but, if the phone's screen is switched off for a while, the problem still occur..
can any professional heal my phone?
Click to expand...
Click to collapse
Obvious questions: Have you tried a hard reset?, Diff rom? Have you loaded up anything weird that mighta casued issues? If it will do a hard reset then do it. Start from scratch. If it works then be mindful of what you reload it with. If that doesn't get it, try a diff rom. At this point you got nothing to lose. Will it go into bootloader mode?
Battery comes to mind also. Have you run it down to nothing? Sometimes that will affect the charging capabilities. When the screen is dark can you still hear sound? Def do the HR.
My suggestion would be, to give the HD to your reseller and get it fixed.
I have had the same problem, and as my HD also didn't connect to my PC anymore, I send it in, and got a brand new one, because they couldn't fix it. Make a backup while you can, because the problem will get worse over time.
Likashing, the same exact thing started to happen to me a couple days ago. I've hard reset and flashed a new ROM. It seems that the problem is intermittent. After I just let the phone sit for a few minutes, the screen will come back on. It makes me wonder if this is heat-related issue. Anyway, I'm screwed, because I have no warranty since I bought it from a guy in Australia (I'm in US and needed the T8285).
I'll definitely be keeping an eye here to see if there's any resolution other than repair.
while the screen does not turn on, have you maybe tried to use another phone to call your HD and check if the screen turns on when the call arrives?
maybe if the screen turns on it's more a software related issue (so hardreset et cetera might be worth a try), if not, i fear it's hardware
crashDebug said:
while the screen does not turn on, have you maybe tried to use another phone to call your HD and check if the screen turns on when the call arrives?
maybe if the screen turns on it's more a software related issue (so hardreset et cetera might be worth a try), if not, i fear it's hardware
Click to expand...
Click to collapse
Good point crashDebug... I will definitely try that the next time the behavior is exhibited (right now is one of those times where I can't intentionally duplicate the issue... of course!)
stpete111 said:
Likashing, the same exact thing started to happen to me a couple days ago. I've hard reset and flashed a new ROM. It seems that the problem is intermittent. After I just let the phone sit for a few minutes, the screen will come back on. It makes me wonder if this is heat-related issue. Anyway, I'm screwed, because I have no warranty since I bought it from a guy in Australia (I'm in US and needed the T8285).
I'll definitely be keeping an eye here to see if there's any resolution other than repair.
Click to expand...
Click to collapse
...i have no warranty too....
in Taiwan , there are couple of people have these situation, the maintenance staff working Htc, said that it is a motherboard problem or the screen problem...but i wonder that why only few people have this problem. My phone is completely fine before i flash the HSPl1.56OLINEX.but when i try to flash back to Hspl 1.4 , the problem still happen.....
cbreze said:
Obvious questions: Have you tried a hard reset?, Diff rom? Have you loaded up anything weird that mighta casued issues? If it will do a hard reset then do it. Start from scratch. If it works then be mindful of what you reload it with. If that doesn't get it, try a diff rom. At this point you got nothing to lose. Will it go into bootloader mode?
Battery comes to mind also. Have you run it down to nothing? Sometimes that will affect the charging capabilities. When the screen is dark can you still hear sound? Def do the HR.
Click to expand...
Click to collapse
i have tried diff rom and diff HSPL....
sometimes, the phone's screen still can turn on luckily, then i can go to bootloader mode, but if the phone sit for a while, the phone's screen can't turn on...then i can't get into bootloader. ..
i can hear sound when someone phone me...but the screen still keep dark!
Exactly same problem here
HTC purchased in Sweden.
Cant switch screen on, when incoming calls come it rings but no screen alive. Vibration when pressing the buttons at bottom. And the low battery sound i can here when low on battery.
When connecting it to charger the orange light at power button will not light up (orange) as usually.
My problems started when i had the HTC in my jacket pocket, a VERY rainy day, so the phone was moist OBS not wet. Thats what i beleive ghappened to my phone.
And now i can not find the purchase receipt to the phone
It might be entirely unrelated, but the screen on my THD also had the same problems immediately after a few flights from coast to upcountry 1800m elevation during summer. The system powered up but the display remained off, and no amount of fiddling would switch it on.
The first time it took a few hours and then spontaneously corrected itself. The second time I had to remove the battery for two days, and then all was fine again. Only happened after flights from coast in summer. It hasn't happened again, but then it's winter here in the southern hemisphere.
I suspect condensation, but that's only a guess...
I have the same problem too here in Australia. It started with the screen not turning on but the buttons still work. Then you'll sometimes notice the screen is inverted and upside-down.
I've sent mine in for service. Haven't got it back yet but I understand the motherboard needs to be replaced.
In short, this is definitely a hardware problem and if you look around the discussions on the net, this is slowly becoming quite a common problem with HD.
forumx said:
I have the same problem too here in Australia. It started with the screen not turning on but the buttons still work. Then you'll sometimes notice the screen is inverted and upside-down.
I've sent mine in for service. Haven't got it back yet but I understand the motherboard needs to be replaced.
In short, this is definitely a hardware problem and if you look around the discussions on the net, this is slowly becoming quite a common problem with HD.
Click to expand...
Click to collapse
Yes exactly, I have had the upside down screen too! Well at the very least it is good to know that people are experiencing this problem other than me. I love this phone so I will have to pay to for the repair. If anyone here has any idea or estimate of what this will cost, please share this here.
The problem for me was the moist, after three days it started to react again... And now it seems to be working...
I guess the air up in the mountains are moist... maybe...
AddeBC said:
The problem for me was the moist, after three days it started to react again... And now it seems to be working...
I guess the air up in the mountains are moist... maybe...
Click to expand...
Click to collapse
So then that's two people so far (including AFW from the first page) who have said that after some situations involving moisture have passed, things are back in working order. I hope for the same to happen soon.
so it is due mainly to wateR?
leobox1 said:
so it is due mainly to wateR?
Click to expand...
Click to collapse
I doubt it is related to water. My device never gets near water or moisture and still experience this problem. I do wonder if it is heat related as the device can get quite hot during charging and perhaps cause the motherboard to play up after a while.
btw, does any of you use some sort of plastic/silicone cover. I wonder whether this type of cover blocks the heat from dispersing.
As i understand it, so far only people who have flashed a different ROM (and with it maybe radios) to their device. If it's a heat issue it could be something to do with the radio version. I have tried different radios and there was one in particular that heated my phone up like crazy while i was listening to music without the screen on (but i don't recall which one it was).
I only used stock rom and never flash my device and still have problem...
forumx said:
I doubt it is related to water. My device never gets near water or moisture and still experience this problem. I do wonder if it is heat related as the device can get quite hot during charging and perhaps cause the motherboard to play up after a while.
btw, does any of you use some sort of plastic/silicone cover. I wonder whether this type of cover blocks the heat from dispersing.
Click to expand...
Click to collapse
I do not have any type of cover on mine.
I agree with the possibility of it being a heat issue though.
Very perplexing. This past weekend I again travelled from Joburg to the coast (from 1800m elevation to sea level), and again the THD screen stopped responding to input whilst at the coast. I desperately fiddled, reflashed, hard reset at least 10 times to see if I could get the screen to work, but it always booted up locked, and no amount of fiddling would do anything. I even put the thing on an oil heater for a few hours, hoping that if condensation was the culprit (my current theory) then a goodly dose of heat would at least evaporate any moisture, and once, for about a minute the screen responded, and then again went dead to touch. I had to use another phone all weekend. This evening, on returning to Joburg, I resolved to get another device, maybe the Diamond 2. After a few hours back home I retrieved the THD, put in the SIM and, lo and behold, it worked fine. This is most vexing, but I fear the THD will have to go -- I just can't live with this unreliability. Sad, really, because I love the big display, I love the fact that guys like Throy are cooking good ROMs. In many ways the THD is about the best out there, at least for my needs. But that &@&* thing has to be reliable.

Touch screen random inputs?

I did a DIY digitizer replacement a month or so ago, and its been working great up until a few days ago. Now, when I go to touch one of the soft buttons or type on the keyboard, the phone "flips out" and starts registering inputs in all random spots, sometimes getting stuck on that spot. I am totally stumped.
I double checked and all the ribbon cables are seated and such, and tried flashing over to Modaco rom from Cyanogen (thinking it might be software)... no luck. Can't even replicate it consistently, it seems to have a mind of its own.
Any thoughts as to what is going on?
Well I know that it has been an issue for some people and the general idea is that if you push the power button and put the screen to sleep and then wake it back up 20 seconds or so later it will work again. I have to say to also wipe your screen clean as well, build up on the screen can cause wonky behavior as well. Good luck.
Mike
this sounds exactly like the glitch that all nexus ones have, stock ROM. just lock then unlock the screen and it fixes itself.
the word is that it will be fixed with the 2.2 update. fingers crossed.
I thought it was that issue I read as well, but the power button glitch-fix everyone speaks of doesn't work.
I actually used my pry-tools to unseat the digitizer from the rest of the phone and kinda let it dangle, and 90% of the issues disappeared.
I am wondering if it might be the digitizer pressing up against the metal backing thats causing it to ground out and cause these issues, since the original phone was held in by a foam-type adhesive which I don't have on it now.
that's very possible. the power button resets my glitch 100% of the time. so sounds like something else is going on with yours.
RogerPodacter said:
this sounds exactly like the glitch that all nexus ones have, stock ROM. just lock then unlock the screen and it fixes itself.
Click to expand...
Click to collapse
I don't think its the famous touchscreen issue that we've heard because it was reported to register a click few centimeters below the touch point. Here in this case, the guy says that it randomly registers clicks at different spots.
AlexTheSquid said:
Now, when I go to touch one of the soft buttons or type on the keyboard, the phone "flips out" and starts registering inputs in all random spots, sometimes getting stuck on that spot.
Click to expand...
Click to collapse
I hope that reboot fixes this problem....
I've given up on the task for now, went back to my iPhone 2G till I can figure this out... its definitely not software though... and the digitizer still registers accurately when I don't have it seated into the phone...
No issues here on cyanogen 5. 0. 6 I love this Rom and have 0, yes I said it zero issues..... running solid for almost a month.... sorry ya have them issues I hope ya get em figured out...
As others says, just a quick lock & unlock fixes this. No need to wait 20 secs, I do it right away. Power, power, slide to unlock and I'm back in business.
For me I'd say it happens maybe a couple times a week? What about other people?
On stock it happened like once a week.... for me
none on custom so far after 3 weeks
yeah a couple times a week is it for me too. I wonder if view identified the issue and fixed it in the update. I'm sure some Google employees experience the bug.

Digitizer gone - but not completely dead... Any advice? [VIDEO]

Hey my lovely XDA-ers, I'm really hoping for some magic here...
Yesterday my HD2 digitizer just stopped working... the Touchscreen will not respond to any inputs. It was bitterly cold outside so I was half hoping that an overnight stay in a warm room would help, but no avail...
The thing is, on one in every 5 restarts, I get a small amount of life from it. One one in 15 restarts, I get full use. So there's still life in there.
I could understand if it broke because I dropped the phone/squashed it, but at the time I was just playing Robo Defence, completely normal use, when all of a sudden it stopped responding.
I've uploaded a video, which shows how, occasionally, the bottom fifth of the screen works. However, as shown, when I'm using the top half of the screen, the digitizer appears to be receiving input from the bottom of the screen, as though I'm trying to perform a multi-touch action. For this reason I'm hoping there still be some way to rescue the phone without an expensive repair job. I bought it in March from XDA Marketplace, and it's served me faithfully since, but because of that I do not think I have the manufacturer's guarentee, or insurance
I've hard-reset, I've reflashed my ROM, I've tried in both WM and Android (my usual OS at the moment), I've reflashed over WM ROMs, and the problem stays the same... (also read all related threads!)
Sorry for inverted nature of vid!
So does anyone have any suggestions to try? Otherwise I might go through a £130 repair service on htcrepairs.co.uk - they do not show up on a forum search so I was wondering if anyone had used their service before?
Thanks all, appreciate any ideas.
Edd
Very odd indeed. I don't have a solution for your problem, but a suggestion. It is a long shot, but might help.
Whenever i had similar problems with my Wizard (i know, kind of old but one of the best older devices every made by HTC), i opened it and cleaned it from the inside and checked all the connections of keyboard, touchscreen, etc. to the mainboard. Sometimes it helped...
In the end, if you buy the replacement kit, you anyway have to open the HD2, so why not try this in prior to buying the kit...
A lot of people seem to have this problem. There's a lot of information on it here. Do a search. But the short answer is its a hardware problem. If your phone is still under warranty send it back. I think HTC will fix it for free if It's less than a year old. But try your carrier first.
Sent from my HTC HD2 using XDA App
BAD NEWS...
i had EXACTLY this happen to me. eventually it totally stopped responding. Only option is to replace the digitizer.
GOOD NEWS..
After a month of searching, I found a really good guy to do it. www.iexpertstudio.com . The owner is VINCE. you can email him on his site. He charged $110 including mailing it back to me. He replaced the LCD and digitizer and sent it back. All works perfectly now.
I see you are in the UK so dont know if it makes sense to send it to the US. Alternative is to go on ebay and buy the screen/digitizer and replace it yourself.
(BTW normally i would have chucked the device, but even after 1 year I still dont think there is as versatile a device as the HD2. Had the DHD been 3G useable in the US I would have bought one.)
Thanks for the feedback guys, I've been doing some investigation my end (and you're right, there are similar threads on here, but none which had a "half-screen working" problem.)
I've narrowed the culprit down to my "Back" button. It's somehow exerting pressure on the screen, leading to either a non-responsive digitizer or an input at the bottom of the screen.
I might add this to an entry in the "ANDROID KILLS YOUR BUTTONS" thread
My choice is to live manually with it, or get the company mentioned in the first post to give it a good clean, but whether it's worth £80 just yet is a question for me.
Anyway, thanks for your input, guess this thread will close, but to any readers in future, if your screen seems to die, see if it's pressure on the screen caused by the buttons!
I can totally support your reasoning.
I haven't had any problems whatsoever with the touchscreen in almost a year of honoured career of this phone, while this morning I was trying to unlock it with no success (nothing special happened, I even used it 10 minutes this morning already). At first I thought it was the usual "sleepy" behaviour of the screen right after waking up, butafter sliding down the hdmini style unlocker at least 10 times with no effect I really started freaking out :O
I have longpress endkey set on instant reboot, and after that it seemed working... just not for too long.
To cut to the chase, what in my opinion supports your idea of hardware buttons interfering is:
sometimes, as I have LMT installed, with the tap&hold option enabled, swiping with just one finger triggered double swype instead (as if the screen detected a second, firm press on the screen elsewhere even if I sure as heck was swyping with one finger)
using mymobiler didn't work as well; if it was a hardware touchscreen problem, mymobiler should work, as it simulates touches, so it will just do its job even if the touchscreen is totally dead... while, IF the hardware touchscreen detected a firm press somewhere, mymobiler wasn't able to actively simulate another press
repeatedly pressing on the end key (which seems to be the culprit in my case) apparently solves the problem, as I can use the touchscreen again; also, a prolonged cycle of hibernating with end key, waking with end key, swyping down the hdmini lock (repeat at libitum) seemed to work, as if I dislodged something by activating the button so often
What I don't understand anyway is: HOW can a button pressing on the digitizer be exerting a touch action? If this was a resistive screen, I'd understand, but it's capacitive, and not even capacitive pens are so good as fingers in activating the touch. The buttons are just plastic with a metal contact underneath, and this metal contact shoudl by no means be anywhere near the digitizer.
Bah.
I know I have 2 years warranty on this device, but being far from my phone during the warranty processing gives me the creeps, so I'll just go on using it and pray this to be the defaillance of one sunday morning not to be seen again... after several soft resets (and fantasizing about a new rom flash, which I need anyway for other reasons) the problem seems to have settled by delicately bashing on the end key. The unlock slider is responsive after every wake up now... FOR now.
Praying...
My screen also died. So the only thing I have to do is press on the end key for a couple of times to make it work again?
lol, that's ONE possibility.
Just saying, in my case it worked, and still does since it happened once more this evening, so it's definitely got something to do with the hardware keys messing around (and hopefully dislodging themself for good, or I'll have to send it back for servicing), anyway in your case it could also be a dead digitizer, so no go
let's put all this about touch screen in 1 sticky thread pls.
I've been living for the problem for about three weeks now. It's never got worse, but never got better. It's a livable situation so for the moment I'll deal with it. I might check with HT about warranty, but it's not yet bothersom enough to make me want to flash back to stock, send it off etc. etc.
smeddy said:
I've been living for the problem for about three weeks now. It's never got worse, but never got better. It's a livable situation so for the moment I'll deal with it. I might check with HT about warranty, but it's not yet bothersom enough to make me want to flash back to stock, send it off etc. etc.
Click to expand...
Click to collapse
ditto.
Actually, I don't like having paid good money for a defective phone, but being without HD2 for up to a couple of weeks to one month (maybe? have no idea how fast HTC servicing is) is troublesome. I may buy for a deal a blue angel as a spare, yet, no GPS...
The most problematic event is if you get the "stuck" screen during a call.
In my case, it's the end key that messes it up; if the screen's dead, pressing twice the end key, firmly enough (once for screen off, then again for screen back on) wakes up the screen, and apparently, during a ringing incoming call, you can press the hardware end key without rejecting it, so it's a viable option (not taking into consideration the fact that trying to wake up the screen takes time, and the caller may give up after a while if you're not fast enough).
But if for any reason the screen gets stuck while the call is connected, I am stuck too, as to wake it up I should press the end key thus hanging on the other party.
Sad story.
EDIT: forget what I wrote, pressing end key while phone is ringing WILL reject the call. I tried it before during a real incoming call and apparently it didn't do it, but now it just did.
I also have a HD with a dead screen....
Only thing here is I have sent it back twice already to TelSuck here in Australia only to have it returned after the tech has wiped it over and reflashed it for me... What helpful little imps they are!
Code:
http://www.youtube.com/v/T6ssqmpRIB0
Its drivin me nuts sending it away for 3 weeks at a time to have someone with just enough grey matter to be able to wield a screwdriver tell me nothing is wrong.
Happy to try any suggestions!
@insinr8
this thread is just for half-dead screens where the screen sometimes actually works. Unless you can resurrect it by firmly pressing on the hardware keys, but if it's dead on a regular basis, then it's not our same problem I'm afraid :-(
@OP
while having an "attack", did you try plugging out the microsd to see if it magically solved the problem?
I mean, if it did, it would still be a hardware problem related to the microsd slot, since there is no point for a faulty microsd to mess up the touchscreen, and let it work from time to time
ephestione said:
@insinr8
this thread is just for half-dead screens where the screen sometimes actually works. Unless you can resurrect it by firmly pressing on the hardware keys, but if it's dead on a regular basis, then it's not our same problem I'm afraid :-(
@OP
while having an "attack", did you try plugging out the microsd to see if it magically solved the problem?
I mean, if it did, it would still be a hardware problem related to the microsd slot, since there is no point for a faulty microsd to mess up the touchscreen, and let it work from time to time
Click to expand...
Click to collapse
I will try that - it seems to happen more frequently when plugged in and charging, and now more buttons seem to be the cause/fix (e.g. now the home-button, or when I am on home-screens the phone will swipe "left", whereas before it would swipe "right". I'll keep playing.
I may check out HTC as I reckon my warranty, if I have one, will run out soon... Will still wait til after Xmas as I need my toy for the boring bits of Xmas!
I'm having same trouble now whit my phone except problems started mouth ago. After some period I again power up my phone and suddenly everything worked perfectly. Unfortunately this last only for two days and then exactly same problems happened, partially function screen.
As far as I know only good solution is replacing digitizer... I already ordered one for me.
exactly the same problem for me.. I sent it back with warranty yesterday
smeddy said:
I may check out HTC as I reckon my warranty, if I have one, will run out soon... Will still wait til after Xmas as I need my toy for the boring bits of Xmas!
Click to expand...
Click to collapse
Ditto.
Actually, my warranty lasts two years, which means until 2012, anyway I cannot stand risking to lose calls because the screen dies on me in the wrong moment, and the only way to wake it up is pressing the endkey (which by the way is the only "cure", and apparently never the cause).
I will be uploading a video on youtube regarding this, also to show it to the guys at the HTC support who will be asking me to hard reset and reflash until annoyed to death (as if that will solve anything)
Bump
This is the video that I just uploaded to youtube:
http://www.youtube.com/watch?v=C3-PNYwpYeI
EDIT: One day after, the problem has become way more frequent, 1 out of three times I wake up the phone, diugitizer is dead and I need the " on the end key to make it work
Uploaded another video on youtube with problem showing on vanilla lockscreen so HTC support doesn't try and tell me it's CHT lockscreen's fault
Last bump.
Screen has ben promoted from "hardware key problem" to "permanent death".
Now I can use the phone with mymobiler, but I can't anymore with touch, I seem to not be able even to wake it up even by pressing on end key
Re-flashing last official rom upgrade now to see if anything changes... yeah,sure
Ouch - good luck, hope mine doesn't go that way...

[Q] Touchscreen Bugs?

So I've had my Nexus One since release at the beginning of 2010, and I'm finally coming out to ask: does anyone else have occasional trouble with their touchscreen detecting touches at completely the wrong places? At random points while using the Browser (maybe once or twice a week) I'll be trying to scroll and I'll get a quick zoom instead. Also, if I touch about 1 inch above the Back/Menu/Home/Search keys, they will be recognized as those keys instead of touching the screen! This bug happens outside of Browser too (though it always seems to start there) and has been consistent across CM6, MM's Gingerbread Builds, and several other ROMs. It always goes away with a reboot, but I just wanted to see if anyone else has had similar problems
I'd bet 99% of Nexus owners have this problem. You don't have to reboot, just turn your screen off and on again to reset it.
It's a hardware problem, the touchscreen panel isn't very good in the Nexus One..
But, It's fine in the newer phones like G2 and Nexus S
yup I have the same issue not a major issue I think battery draining & memory has been my main issue at the moment.
http://forum.xda-developers.com/showthread.php?t=878477
Since getting mine back from repair the problem occurs less often but is still there.
QuacoreZX said:
So I've had my Nexus One since release at the beginning of 2010, and I'm finally coming out to ask: does anyone else have occasional trouble with their touchscreen detecting touches at completely the wrong places? At random points while using the Browser (maybe once or twice a week) I'll be trying to scroll and I'll get a quick zoom instead. Also, if I touch about 1 inch above the Back/Menu/Home/Search keys, they will be recognized as those keys instead of touching the screen! This bug happens outside of Browser too (though it always seems to start there) and has been consistent across CM6, MM's Gingerbread Builds, and several other ROMs. It always goes away with a reboot, but I just wanted to see if anyone else has had similar problems
Click to expand...
Click to collapse
Same to you, I have this problem either.
I have swapped my n1 3 times and finally got one without this problem. I mean completely gone, not occur even once. So I suggest you swap it.
Same here. Yesterday, the half upper screen doesn't recoginze any input
helloworld1 said:
I have swapped my n1 3 times and finally got one without this problem. I mean completely gone, not occur even once. So I suggest you swap it.
Click to expand...
Click to collapse
Same here. My first one had the issue a couple times a day, the next phone was particularly bad with my screen screwing up every few minutes. This current phone hasn't had the issue in the month I've owned it.
Part numbers and the touchscreen panel part numbers are the exact same in the last two.phones.
This bug is a year old.
Amazingly I've never had that issue so I don't think its universal though my screen sometimes fails to respond at all but that'll go away after a minute or so.
RogerPodacter said:
This bug is a year old.
Click to expand...
Click to collapse
It's not a bug, it's a hardware defect. There is no way to prevent this in the software.
I only seem to get it when on charge, and there is a thread about the same thing in the NS forum, so it's not just us.
GldRush98 said:
It's not a bug, it's a hardware defect. There is no way to prevent this in the software.
Click to expand...
Click to collapse
Granted. However I can envisage a piece of software that cycles the screen off/on momentarily every few minutes that may in practical terms fix it.
My first N1 was only slightly effected by the screen fault, even after going back to HTC for a new power button. When the power button failed a second time I elected to go for a refurb on the second warranty return. Unfortunately the refurb is quite badly effected by the screen alignment fault.
Most annoying thing is when the alignment goes out, I have no choice but to use the power button to cycle it off. I am trying at all cost to avoid using the power button on my N1 to defer its inevitable next failure.
There's a fix for it
I can confirm that replacing Radio to "Korean Radio" solves this problem!
Verified in 4-5 different devices.
You can find the radio here:
http://forum.xda-developers.com/showthread.php?t=816917
Tomer
tomerbn said:
I can confirm that replacing Radio to "Korean Radio" solves this problem!
Verified in 4-5 different devices.
You can find the radio here:
http://forum.xda-developers.com/showthread.php?t=816917
Tomer
Click to expand...
Click to collapse
That's not entirely true... I'm on that radio and I have this issue from time to time.
As above, radio isn't a fix, can't think why it would be.
logger said:
Granted. However I can envisage a piece of software that cycles the screen off/on momentarily every few minutes that may in practical terms fix it.
My first N1 was only slightly effected by the screen fault, even after going back to HTC for a new power button. When the power button failed a second time I elected to go for a refurb on the second warranty return. Unfortunately the refurb is quite badly effected by the screen alignment fault.
Most annoying thing is when the alignment goes out, I have no choice but to use the power button to cycle it off. I am trying at all cost to avoid using the power button on my N1 to defer its inevitable next failure.
Click to expand...
Click to collapse
i avoid the power button too when i need to cycle the screen. i use cyanogen ROM which has the Zzz button in the drop down shade, which blacks out the screen. then just hit trackball to wake it back up. power button avoided!
RogerPodacter said:
i avoid the power button too when i need to cycle the screen. i use cyanogen ROM which has the Zzz button in the drop down shade, which blacks out the screen. then just hit trackball to wake it back up. power button avoided!
Click to expand...
Click to collapse
There is an app in the market for a buck, it's called screen off. It comes with a widget or app and one of the choices is an invisible widget so if you don't want to see it you don't, (just remember where you put it)...........
I use it for shutting my screen down all the time for saving battery life.
vinnyjr said:
There is an app in the market for a buck, it's called screen off. It comes with a widget or app and one of the choices is an invisible widget so if you don't want to see it you don't, (just remember where you put it)...........
I use it for shutting my screen down all the time for saving battery life.
Click to expand...
Click to collapse
I'm using the Lock widget to power down...it's free on the market! There's a transparent version in the Android theme section.

Read this and be aware please

There is a dangerous in our phone and its caused by us and we have to be aware of that.
As many of us keep playing with our phone an ulocking them , modifying etc for some reason and most time to get out from bootloader we take out our batteries.
What i saw and thought i brick my phone is to destroy battery pins from in /out the battery.
I keep having random rebbots from that cause.
So be carefull with that pins and when you plug or unplug your battery always keep in mind of this as it will be maybe a reason not to find a reason why your phone doing those tricks......
Just plug or unplug your battery carefull...
Thats a fair point.....
You could always just use the reset button though
i bent mine about 10 months ago, bent them back and never had any issues
yeah one of my pins is bent right now every few days my phone does a random reset cuz of it
Yeah, ran into this issue a few months ago, with my daughter's phone. She was just yanking it out and putting it back in like nothing. Thought hers was bricked until I fixed the pins too. But good post to warn others ahead of time, because it can continue to give your phone problems.
I dropped my HD2 a couple of months ago - back cover and battery went flying.. Couple of scratches but nothing major, or so it looked like.
Then I had some major problems with it not switching on, I thought I was in serious trouble.. But a look at the battery pins confirmed the problem was they were bent out of shape and just not lining up (would have happened when the battery flew out with force). Nothing the end of a pen or a small screwdriver couldn't fix!
I pull out and put my battery in almost every day and ive never had a problem.
...Then again im not a retard.
TheATHEiST said:
I pull out and put my battery in almost every day and ive never had a problem.
...Then again im not a retard.
Click to expand...
Click to collapse
Why don't you post that comment to those who complain about their broken hardware buttons ?
Edit ::
I mean when they are using Android
sotmax said:
There is a dangerous in our phone and its caused by us and we have to be aware of that.
As many of us keep playing with our phone an ulocking them , modifying etc for some reason and most time to get out from bootloader we take out our batteries.
What i saw and thought i brick my phone is to destroy battery pins from in /out the battery.
I keep having random rebbots from that cause.
So be carefull with that pins and when you plug or unplug your battery always keep in mind of this as it will be maybe a reason not to find a reason why your phone doing those tricks......
Just plug or unplug your battery carefull...
Click to expand...
Click to collapse
Thanks for starting this thread sotmax. This is a problem that needs to be adressed in my mind. Now I do not know proof positivly that it is a deferents between pulling the battery or pressing the reset button. But I notice very early on when I first got and started using my HD2 that my HD2 would often hang/freeze on boot up at the Orange Windows splash screen. where as when I used the reset button my HD2 very very rarely would hang/freeze on the orange Windows splash screen. Matter of fact ever seens I have recieved my replacement HD2 I have made it a point not to pull the battery out unless the my HD2 is turned off. I have also made it a point to only use the reset button whenever the need for it comes up, andmy replacement HD2 has not hung/frooze on boot up what so ever. I know you have to pull the back cover off anyway to reset or pull the battery, and that it is just a kittle more of a hasle to have to find something to use to press thelittle reset button. I just feel more comfertable using the reset button, I mean the designers of the HD2 oviously forsaw a need for the button and included one with the HD2. So in my mind maybe it would be better for users of HD2s to use the reset button and not pull the battery whenever they experience freezing or any other issue that requires restarting the phone and you can not do so via the external power/end button. like I said I don't know if it is a difference between using the reset button or pulling the batter as far as ghetto software or hardware goes. But my exsperience tells me it might be. Anyone else that reads this and can tell if there is a actual difference between them please post here and inform me and others about this. Plus using the reset button will negate you from having to worry about bending your battery pins.
kawazaki said:
Why don't you post that comment to those who complain about their broken hardware buttons ?
Edit ::
I mean when they are using Android
Click to expand...
Click to collapse
What do you mean? That people's hardware keys don't break? Just because it hasn't happened to you doesn't mean it doesn't happen. Android requires you to use your hardware keys more, so they wear out quicker... it's a common problem. Why do you think most recent android and wp7 phones use capacitive buttons? Because the buttons are used a lot more than they were used for winmo.
I have always been very careful with my phone and never pushed buttons hard or did anything that would harm them quicker, but my home and back button are both beginning to deteriorate. They still work most of the time, but you can feel they don't have the same resistance to them and they aren't always responsive anymore. My phone is in perfect condition except for that.
So what's your issue with people who are having problems with their hardkeys?
This is a good thing to remember!
zarathustrax said:
What do you mean? That people's hardware keys don't break? Just because it hasn't happened to you doesn't mean it doesn't happen. Android requires you to use your hardware keys more, so they wear out quicker... it's a common problem. Why do you think most recent android and wp7 phones use capacitive buttons? Because the buttons are used a lot more than they were used for winmo.
I have always been very careful with my phone and never pushed buttons hard or did anything that would harm them quicker, but my home and back button are both beginning to deteriorate. They still work most of the time, but you can feel they don't have the same resistance to them and they aren't always responsive anymore. My phone is in perfect condition except for that.
So what's your issue with people who are having problems with their hardkeys?
Click to expand...
Click to collapse
You broke your buttons so you're posting this ? I've said before and I'll say it again, Buttons were made to be pressed (don't say it's WinMo, they remain "Buttons" ). They won't make something that would break . Also the warranty does not cover improper usage, try to send it to them and await their response. I doubt you treated your buttons well, I had my HD2 for almost a year and the buttons are still in good shape . It's your fault that you don't know how to correctly use/press the buttons
My HW buttons "WILL" not break unless in an accident
Lets keep it civil please guys ...........
I chuckle every time I read these threads from kids who have broken their phones and then complain that its a fult of the phone not them
Ive had many many phones over the past 15 years and not once have I EVER had a button/pin or any other sort of problem like that unless it was a manufacture fault.
Buttons are meant to be pushed!
Battery pins do not break unless YOU break them. Ive had my HD2 for a year and have constantly removed/replaced battery and have only ever used teh reset button once.

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