Related
at the begining , my HD is fine.
But , after 2month , the phone has some rotation problem( it doesn;t matter, as you can solve it by pressing the on/off buttom )
But now, the phone's screen can't switch on, when i touch the four buttom on the surface of phone, it still vibrate..just i can't switch on the screen"
i have already tried all the things like take out the battery, press the reset buttom... the problem still occur,
Screen can sometime turn on luckily~
but, if the phone's screen is switched off for a while, the problem still occur..
can any professional heal my phone?
likashing said:
at the begining , my HD is fine.
But , after 2month , the phone has some rotation problem( it doesn;t matter, as you can solve it by pressing the on/off buttom )
But now, the phone's screen can't switch on, when i touch the four buttom on the surface of phone, it still vibrate..just i can't switch on the screen"
i have already tried all the things like take out the battery, press the reset buttom... the problem still occur,
Screen can sometime turn on luckily~
but, if the phone's screen is switched off for a while, the problem still occur..
can any professional heal my phone?
Click to expand...
Click to collapse
Obvious questions: Have you tried a hard reset?, Diff rom? Have you loaded up anything weird that mighta casued issues? If it will do a hard reset then do it. Start from scratch. If it works then be mindful of what you reload it with. If that doesn't get it, try a diff rom. At this point you got nothing to lose. Will it go into bootloader mode?
Battery comes to mind also. Have you run it down to nothing? Sometimes that will affect the charging capabilities. When the screen is dark can you still hear sound? Def do the HR.
My suggestion would be, to give the HD to your reseller and get it fixed.
I have had the same problem, and as my HD also didn't connect to my PC anymore, I send it in, and got a brand new one, because they couldn't fix it. Make a backup while you can, because the problem will get worse over time.
Likashing, the same exact thing started to happen to me a couple days ago. I've hard reset and flashed a new ROM. It seems that the problem is intermittent. After I just let the phone sit for a few minutes, the screen will come back on. It makes me wonder if this is heat-related issue. Anyway, I'm screwed, because I have no warranty since I bought it from a guy in Australia (I'm in US and needed the T8285).
I'll definitely be keeping an eye here to see if there's any resolution other than repair.
while the screen does not turn on, have you maybe tried to use another phone to call your HD and check if the screen turns on when the call arrives?
maybe if the screen turns on it's more a software related issue (so hardreset et cetera might be worth a try), if not, i fear it's hardware
crashDebug said:
while the screen does not turn on, have you maybe tried to use another phone to call your HD and check if the screen turns on when the call arrives?
maybe if the screen turns on it's more a software related issue (so hardreset et cetera might be worth a try), if not, i fear it's hardware
Click to expand...
Click to collapse
Good point crashDebug... I will definitely try that the next time the behavior is exhibited (right now is one of those times where I can't intentionally duplicate the issue... of course!)
stpete111 said:
Likashing, the same exact thing started to happen to me a couple days ago. I've hard reset and flashed a new ROM. It seems that the problem is intermittent. After I just let the phone sit for a few minutes, the screen will come back on. It makes me wonder if this is heat-related issue. Anyway, I'm screwed, because I have no warranty since I bought it from a guy in Australia (I'm in US and needed the T8285).
I'll definitely be keeping an eye here to see if there's any resolution other than repair.
Click to expand...
Click to collapse
...i have no warranty too....
in Taiwan , there are couple of people have these situation, the maintenance staff working Htc, said that it is a motherboard problem or the screen problem...but i wonder that why only few people have this problem. My phone is completely fine before i flash the HSPl1.56OLINEX.but when i try to flash back to Hspl 1.4 , the problem still happen.....
cbreze said:
Obvious questions: Have you tried a hard reset?, Diff rom? Have you loaded up anything weird that mighta casued issues? If it will do a hard reset then do it. Start from scratch. If it works then be mindful of what you reload it with. If that doesn't get it, try a diff rom. At this point you got nothing to lose. Will it go into bootloader mode?
Battery comes to mind also. Have you run it down to nothing? Sometimes that will affect the charging capabilities. When the screen is dark can you still hear sound? Def do the HR.
Click to expand...
Click to collapse
i have tried diff rom and diff HSPL....
sometimes, the phone's screen still can turn on luckily, then i can go to bootloader mode, but if the phone sit for a while, the phone's screen can't turn on...then i can't get into bootloader. ..
i can hear sound when someone phone me...but the screen still keep dark!
Exactly same problem here
HTC purchased in Sweden.
Cant switch screen on, when incoming calls come it rings but no screen alive. Vibration when pressing the buttons at bottom. And the low battery sound i can here when low on battery.
When connecting it to charger the orange light at power button will not light up (orange) as usually.
My problems started when i had the HTC in my jacket pocket, a VERY rainy day, so the phone was moist OBS not wet. Thats what i beleive ghappened to my phone.
And now i can not find the purchase receipt to the phone
It might be entirely unrelated, but the screen on my THD also had the same problems immediately after a few flights from coast to upcountry 1800m elevation during summer. The system powered up but the display remained off, and no amount of fiddling would switch it on.
The first time it took a few hours and then spontaneously corrected itself. The second time I had to remove the battery for two days, and then all was fine again. Only happened after flights from coast in summer. It hasn't happened again, but then it's winter here in the southern hemisphere.
I suspect condensation, but that's only a guess...
I have the same problem too here in Australia. It started with the screen not turning on but the buttons still work. Then you'll sometimes notice the screen is inverted and upside-down.
I've sent mine in for service. Haven't got it back yet but I understand the motherboard needs to be replaced.
In short, this is definitely a hardware problem and if you look around the discussions on the net, this is slowly becoming quite a common problem with HD.
forumx said:
I have the same problem too here in Australia. It started with the screen not turning on but the buttons still work. Then you'll sometimes notice the screen is inverted and upside-down.
I've sent mine in for service. Haven't got it back yet but I understand the motherboard needs to be replaced.
In short, this is definitely a hardware problem and if you look around the discussions on the net, this is slowly becoming quite a common problem with HD.
Click to expand...
Click to collapse
Yes exactly, I have had the upside down screen too! Well at the very least it is good to know that people are experiencing this problem other than me. I love this phone so I will have to pay to for the repair. If anyone here has any idea or estimate of what this will cost, please share this here.
The problem for me was the moist, after three days it started to react again... And now it seems to be working...
I guess the air up in the mountains are moist... maybe...
AddeBC said:
The problem for me was the moist, after three days it started to react again... And now it seems to be working...
I guess the air up in the mountains are moist... maybe...
Click to expand...
Click to collapse
So then that's two people so far (including AFW from the first page) who have said that after some situations involving moisture have passed, things are back in working order. I hope for the same to happen soon.
so it is due mainly to wateR?
leobox1 said:
so it is due mainly to wateR?
Click to expand...
Click to collapse
I doubt it is related to water. My device never gets near water or moisture and still experience this problem. I do wonder if it is heat related as the device can get quite hot during charging and perhaps cause the motherboard to play up after a while.
btw, does any of you use some sort of plastic/silicone cover. I wonder whether this type of cover blocks the heat from dispersing.
As i understand it, so far only people who have flashed a different ROM (and with it maybe radios) to their device. If it's a heat issue it could be something to do with the radio version. I have tried different radios and there was one in particular that heated my phone up like crazy while i was listening to music without the screen on (but i don't recall which one it was).
I only used stock rom and never flash my device and still have problem...
forumx said:
I doubt it is related to water. My device never gets near water or moisture and still experience this problem. I do wonder if it is heat related as the device can get quite hot during charging and perhaps cause the motherboard to play up after a while.
btw, does any of you use some sort of plastic/silicone cover. I wonder whether this type of cover blocks the heat from dispersing.
Click to expand...
Click to collapse
I do not have any type of cover on mine.
I agree with the possibility of it being a heat issue though.
Very perplexing. This past weekend I again travelled from Joburg to the coast (from 1800m elevation to sea level), and again the THD screen stopped responding to input whilst at the coast. I desperately fiddled, reflashed, hard reset at least 10 times to see if I could get the screen to work, but it always booted up locked, and no amount of fiddling would do anything. I even put the thing on an oil heater for a few hours, hoping that if condensation was the culprit (my current theory) then a goodly dose of heat would at least evaporate any moisture, and once, for about a minute the screen responded, and then again went dead to touch. I had to use another phone all weekend. This evening, on returning to Joburg, I resolved to get another device, maybe the Diamond 2. After a few hours back home I retrieved the THD, put in the SIM and, lo and behold, it worked fine. This is most vexing, but I fear the THD will have to go -- I just can't live with this unreliability. Sad, really, because I love the big display, I love the fact that guys like Throy are cooking good ROMs. In many ways the THD is about the best out there, at least for my needs. But that &@&* thing has to be reliable.
Hey my lovely XDA-ers, I'm really hoping for some magic here...
Yesterday my HD2 digitizer just stopped working... the Touchscreen will not respond to any inputs. It was bitterly cold outside so I was half hoping that an overnight stay in a warm room would help, but no avail...
The thing is, on one in every 5 restarts, I get a small amount of life from it. One one in 15 restarts, I get full use. So there's still life in there.
I could understand if it broke because I dropped the phone/squashed it, but at the time I was just playing Robo Defence, completely normal use, when all of a sudden it stopped responding.
I've uploaded a video, which shows how, occasionally, the bottom fifth of the screen works. However, as shown, when I'm using the top half of the screen, the digitizer appears to be receiving input from the bottom of the screen, as though I'm trying to perform a multi-touch action. For this reason I'm hoping there still be some way to rescue the phone without an expensive repair job. I bought it in March from XDA Marketplace, and it's served me faithfully since, but because of that I do not think I have the manufacturer's guarentee, or insurance
I've hard-reset, I've reflashed my ROM, I've tried in both WM and Android (my usual OS at the moment), I've reflashed over WM ROMs, and the problem stays the same... (also read all related threads!)
Sorry for inverted nature of vid!
So does anyone have any suggestions to try? Otherwise I might go through a £130 repair service on htcrepairs.co.uk - they do not show up on a forum search so I was wondering if anyone had used their service before?
Thanks all, appreciate any ideas.
Edd
Very odd indeed. I don't have a solution for your problem, but a suggestion. It is a long shot, but might help.
Whenever i had similar problems with my Wizard (i know, kind of old but one of the best older devices every made by HTC), i opened it and cleaned it from the inside and checked all the connections of keyboard, touchscreen, etc. to the mainboard. Sometimes it helped...
In the end, if you buy the replacement kit, you anyway have to open the HD2, so why not try this in prior to buying the kit...
A lot of people seem to have this problem. There's a lot of information on it here. Do a search. But the short answer is its a hardware problem. If your phone is still under warranty send it back. I think HTC will fix it for free if It's less than a year old. But try your carrier first.
Sent from my HTC HD2 using XDA App
BAD NEWS...
i had EXACTLY this happen to me. eventually it totally stopped responding. Only option is to replace the digitizer.
GOOD NEWS..
After a month of searching, I found a really good guy to do it. www.iexpertstudio.com . The owner is VINCE. you can email him on his site. He charged $110 including mailing it back to me. He replaced the LCD and digitizer and sent it back. All works perfectly now.
I see you are in the UK so dont know if it makes sense to send it to the US. Alternative is to go on ebay and buy the screen/digitizer and replace it yourself.
(BTW normally i would have chucked the device, but even after 1 year I still dont think there is as versatile a device as the HD2. Had the DHD been 3G useable in the US I would have bought one.)
Thanks for the feedback guys, I've been doing some investigation my end (and you're right, there are similar threads on here, but none which had a "half-screen working" problem.)
I've narrowed the culprit down to my "Back" button. It's somehow exerting pressure on the screen, leading to either a non-responsive digitizer or an input at the bottom of the screen.
I might add this to an entry in the "ANDROID KILLS YOUR BUTTONS" thread
My choice is to live manually with it, or get the company mentioned in the first post to give it a good clean, but whether it's worth £80 just yet is a question for me.
Anyway, thanks for your input, guess this thread will close, but to any readers in future, if your screen seems to die, see if it's pressure on the screen caused by the buttons!
I can totally support your reasoning.
I haven't had any problems whatsoever with the touchscreen in almost a year of honoured career of this phone, while this morning I was trying to unlock it with no success (nothing special happened, I even used it 10 minutes this morning already). At first I thought it was the usual "sleepy" behaviour of the screen right after waking up, butafter sliding down the hdmini style unlocker at least 10 times with no effect I really started freaking out :O
I have longpress endkey set on instant reboot, and after that it seemed working... just not for too long.
To cut to the chase, what in my opinion supports your idea of hardware buttons interfering is:
sometimes, as I have LMT installed, with the tap&hold option enabled, swiping with just one finger triggered double swype instead (as if the screen detected a second, firm press on the screen elsewhere even if I sure as heck was swyping with one finger)
using mymobiler didn't work as well; if it was a hardware touchscreen problem, mymobiler should work, as it simulates touches, so it will just do its job even if the touchscreen is totally dead... while, IF the hardware touchscreen detected a firm press somewhere, mymobiler wasn't able to actively simulate another press
repeatedly pressing on the end key (which seems to be the culprit in my case) apparently solves the problem, as I can use the touchscreen again; also, a prolonged cycle of hibernating with end key, waking with end key, swyping down the hdmini lock (repeat at libitum) seemed to work, as if I dislodged something by activating the button so often
What I don't understand anyway is: HOW can a button pressing on the digitizer be exerting a touch action? If this was a resistive screen, I'd understand, but it's capacitive, and not even capacitive pens are so good as fingers in activating the touch. The buttons are just plastic with a metal contact underneath, and this metal contact shoudl by no means be anywhere near the digitizer.
Bah.
I know I have 2 years warranty on this device, but being far from my phone during the warranty processing gives me the creeps, so I'll just go on using it and pray this to be the defaillance of one sunday morning not to be seen again... after several soft resets (and fantasizing about a new rom flash, which I need anyway for other reasons) the problem seems to have settled by delicately bashing on the end key. The unlock slider is responsive after every wake up now... FOR now.
Praying...
My screen also died. So the only thing I have to do is press on the end key for a couple of times to make it work again?
lol, that's ONE possibility.
Just saying, in my case it worked, and still does since it happened once more this evening, so it's definitely got something to do with the hardware keys messing around (and hopefully dislodging themself for good, or I'll have to send it back for servicing), anyway in your case it could also be a dead digitizer, so no go
let's put all this about touch screen in 1 sticky thread pls.
I've been living for the problem for about three weeks now. It's never got worse, but never got better. It's a livable situation so for the moment I'll deal with it. I might check with HT about warranty, but it's not yet bothersom enough to make me want to flash back to stock, send it off etc. etc.
smeddy said:
I've been living for the problem for about three weeks now. It's never got worse, but never got better. It's a livable situation so for the moment I'll deal with it. I might check with HT about warranty, but it's not yet bothersom enough to make me want to flash back to stock, send it off etc. etc.
Click to expand...
Click to collapse
ditto.
Actually, I don't like having paid good money for a defective phone, but being without HD2 for up to a couple of weeks to one month (maybe? have no idea how fast HTC servicing is) is troublesome. I may buy for a deal a blue angel as a spare, yet, no GPS...
The most problematic event is if you get the "stuck" screen during a call.
In my case, it's the end key that messes it up; if the screen's dead, pressing twice the end key, firmly enough (once for screen off, then again for screen back on) wakes up the screen, and apparently, during a ringing incoming call, you can press the hardware end key without rejecting it, so it's a viable option (not taking into consideration the fact that trying to wake up the screen takes time, and the caller may give up after a while if you're not fast enough).
But if for any reason the screen gets stuck while the call is connected, I am stuck too, as to wake it up I should press the end key thus hanging on the other party.
Sad story.
EDIT: forget what I wrote, pressing end key while phone is ringing WILL reject the call. I tried it before during a real incoming call and apparently it didn't do it, but now it just did.
I also have a HD with a dead screen....
Only thing here is I have sent it back twice already to TelSuck here in Australia only to have it returned after the tech has wiped it over and reflashed it for me... What helpful little imps they are!
Code:
http://www.youtube.com/v/T6ssqmpRIB0
Its drivin me nuts sending it away for 3 weeks at a time to have someone with just enough grey matter to be able to wield a screwdriver tell me nothing is wrong.
Happy to try any suggestions!
@insinr8
this thread is just for half-dead screens where the screen sometimes actually works. Unless you can resurrect it by firmly pressing on the hardware keys, but if it's dead on a regular basis, then it's not our same problem I'm afraid :-(
@OP
while having an "attack", did you try plugging out the microsd to see if it magically solved the problem?
I mean, if it did, it would still be a hardware problem related to the microsd slot, since there is no point for a faulty microsd to mess up the touchscreen, and let it work from time to time
ephestione said:
@insinr8
this thread is just for half-dead screens where the screen sometimes actually works. Unless you can resurrect it by firmly pressing on the hardware keys, but if it's dead on a regular basis, then it's not our same problem I'm afraid :-(
@OP
while having an "attack", did you try plugging out the microsd to see if it magically solved the problem?
I mean, if it did, it would still be a hardware problem related to the microsd slot, since there is no point for a faulty microsd to mess up the touchscreen, and let it work from time to time
Click to expand...
Click to collapse
I will try that - it seems to happen more frequently when plugged in and charging, and now more buttons seem to be the cause/fix (e.g. now the home-button, or when I am on home-screens the phone will swipe "left", whereas before it would swipe "right". I'll keep playing.
I may check out HTC as I reckon my warranty, if I have one, will run out soon... Will still wait til after Xmas as I need my toy for the boring bits of Xmas!
I'm having same trouble now whit my phone except problems started mouth ago. After some period I again power up my phone and suddenly everything worked perfectly. Unfortunately this last only for two days and then exactly same problems happened, partially function screen.
As far as I know only good solution is replacing digitizer... I already ordered one for me.
exactly the same problem for me.. I sent it back with warranty yesterday
smeddy said:
I may check out HTC as I reckon my warranty, if I have one, will run out soon... Will still wait til after Xmas as I need my toy for the boring bits of Xmas!
Click to expand...
Click to collapse
Ditto.
Actually, my warranty lasts two years, which means until 2012, anyway I cannot stand risking to lose calls because the screen dies on me in the wrong moment, and the only way to wake it up is pressing the endkey (which by the way is the only "cure", and apparently never the cause).
I will be uploading a video on youtube regarding this, also to show it to the guys at the HTC support who will be asking me to hard reset and reflash until annoyed to death (as if that will solve anything)
Bump
This is the video that I just uploaded to youtube:
http://www.youtube.com/watch?v=C3-PNYwpYeI
EDIT: One day after, the problem has become way more frequent, 1 out of three times I wake up the phone, diugitizer is dead and I need the " on the end key to make it work
Uploaded another video on youtube with problem showing on vanilla lockscreen so HTC support doesn't try and tell me it's CHT lockscreen's fault
Last bump.
Screen has ben promoted from "hardware key problem" to "permanent death".
Now I can use the phone with mymobiler, but I can't anymore with touch, I seem to not be able even to wake it up even by pressing on end key
Re-flashing last official rom upgrade now to see if anything changes... yeah,sure
Ouch - good luck, hope mine doesn't go that way...
so like...my phone cant turn on at all..no lights..no response..it's like practically dead..im sure the battery is fully charged...but the phone isn't working at all..i don't know what to do..i did everything possible to reset it and everything..i've done everything i can to it..and kept myself from throwing it across my room..so...anyone have any idea of what happened to my phone?..or what i can do to fix it..?
/cry
What operating system (WM/Android/WP7)/bootloader (magldr/clk) do you have insralled?
Did it work before and suddenly now it won't, or did it never boot up since you got it?
Did you do something like trying to flash a rom, install HSPL or an android bootloader, or is the phone stock WM?
Does it vibrate or anything when you try to boot up, or just no response at all?
Check your battery pins where the phone connects to the battery, maybe one of them is bent and not contacting the battery properly.
Sent from my HTC HD2 using XDA App
huggs said:
What operating system (WM/Android/WP7)/bootloader (magldr/clk) do you have insralled?
Did it work before and suddenly now it won't, or did it never boot up since you got it?
Did you do something like trying to flash a rom, install HSPL or an android bootloader, or is the phone stock WM?
Does it vibrate or anything when you try to boot up, or just no response at all?
Check your battery pins where the phone connects to the battery, maybe one of them is bent and not contacting the battery properly.
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
uhm...what..? *cough*..it's..a windows phone..i bought it when it first came out..and it works ok..for awhile i suppose...erm..im not a techie geek...so..you lost you after the first question...and it doesn't vibrate or anything anymore..it's as if..it's like a stone..no lights or anything..if i plug it in onto my computer it makes funny noises..and it's like the computer doesnt know i have it plugged in..and if i unplug it..it makes that weird noise computers make when you unplug something...so..i get like no responses from it..nothing..no lights..no sound..nothing (the battery was at 95% charged before it stopped working)
it all happened when...
my phone kept freezing on me every time i get a text (not a text friendly phone is it?)..and i would always just carefully take out the battery n reset my phone..only this time..in the process of it..it just wont reset or turn on anymore.. =[...ooh and there's no physical damage to the phone..all perfectly in mint condition complete with phone covers..screen protectors..and the sticky plastic stuff it came with...
Were you pulling battery to reset phone rather than use reset button next to battery ?
If you have been pulling battery in & out rather a lot checking battery pins as mentioned above would be a good idea.
In the hands of a non "techie geek" these devices are nothing but a problem ...
sms issue sounds like you needed a better ROM installed or perhaps mainboard fault that has esculated !
Mister B said:
Were you pulling battery to reset phone rather than use reset button next to battery ?
If you have been pulling battery in & out rather a lot checking battery pins as mentioned above would be a good idea.
In the hands of a non "techie geek" these devices are nothing but a problem ...
sms issue sounds like you needed a better ROM installed or perhaps mainboard fault that has esculated !
Click to expand...
Click to collapse
erm...yea...i did pull the battery in and out a lot...but it was never really a problem..and the pins n stuff are fine..>_< really flexible though..uhm..i also press the reset button a lot...i just thought the phone was soo pretty..cuz of the huge screen..and the awesome camera..i didn't know it would cause me so much trouble..could it be..'cause..i bought the first few phones of it when it first came out..?..i never done anything else to it..too bad tmobile said phone isnt under warranty so i cant replace it..cant afford a new phone..or pay for repairs..so i thought.maybe some techie geek or something could tell me what to do..
could be faulty hardware as reasonbly common but most of your running issues such as freezing on sms sounds like newer or custom ROM flash was needed.
Be 100% sure all flexible pins seem to protrude enough & spaced correctly to contact battery terminals & all are clean.
Couple of questions & things to try>
when plugged to charger does red LED show ?
Does it go to bootloader when you;
While phone is Off - Hold Volume down & press power button (keeping volume down pressed all the time) use reset button to exit bootloader screen
Have you tried hard reseting it !
While phone is on:
Hold Volume up + Volume down & press Reset button
While phone is Off
Hold Volume up + Volume down & press power button
Mister B said:
could be faulty hardware as reasonbly common but most of your running issues such as freezing on sms sounds like newer or custom ROM flash was needed.
Be 100% sure all flexible pins seem to protrude enough & spaced correctly to contact battery terminals & all are clean.
Couple of questions & things to try>
when plugged to charger does red LED show ?
Does it go to bootloader when you;
While phone is Off - Hold Volume down & press power button (keeping volume down pressed all the time) use reset button to exit bootloader screen
Have you tried hard reseting it !
While phone is on:
Hold Volume up + Volume down & press Reset button
While phone is Off
Hold Volume up + Volume down & press power button
Click to expand...
Click to collapse
okie let's see..all those flexible pins seem to be spaced correctly..and the battery fits nice and snug..everything is clean..dusted...aired...
hm......no lights show up or anything...nothing happens...
i've tried the hard resetting thingy...i've tried all the reset combos i can think of...pressed each and every button combos... =[...i even had my battery out of my phone for a whole 12+hours or so..
My samsung Focus is about 1.5 years old.. I plan to switch carriers at the end my of contract since AT&T is giving me lots of dropped call at the new place we moved to.. The phone is obviously out of warranty, so I am looking to see if I can fix it myself.
The power button on my Samsung focus is behaving very funny lately. When I hit the power button with the phone awake, it thinks I did a "long press" of the power button and shows me the shutdown pull-down image! If I pull-up the image, the phone still reboots...
If I press the power button when the phone screen is OFF, instead of turning on the phone, it again shows the pull-down image, and the same behavior ensues - regardless of what direction I pull the image in, it shuts down the phone.
Some things I have already tried:
I have tried a hard-reset (camera+volume+power, and format the device), but the behavior continues.
I have removed my SD Card (I am using the AT&T approved one), performed hard reset, and problem continues
I have tried a different battery (from my wife's focus), and problem continues
At this point, I am guessing that most likely, the power button connector is loose.. but I am not 100% sure.. Any suggestions on things to try?
Seems like the spring in the power button is gone. I suggest when you want to press it, lean the phone to the right (with the power button towards the ground) so when you press it, gravity helps popping it back.
Or replace the power button.
EnderPsp said:
Seems like the spring in the power button is gone. I suggest when you want to press it, lean the phone to the right (with the power button towards the ground) so when you press it, gravity helps popping it back.
Or replace the power button.
Click to expand...
Click to collapse
Tried the first trick... didn't seem to help..
Any tips on where I can find a replacement power button and how I can replace it?
See my response here (and the thread referenced in my second reply). Seems to be one of the issues that appear in time... And in another case it was the battery...
EnderPsp said:
See my response here (and the thread referenced in my second reply). Seems to be one of the issues that appear in time... And in another case it was the battery...
Click to expand...
Click to collapse
Thanks EnderPsp!
I have ordered a new battery for now to see if it helps.. its a non-OEM battery off eBay.. Don't want to spend too much without knowing if that is indeed the problem..
I can't find a power button replacement part anywhere... I went over the video and the instructions to reach the power button housing does not seem very bad.. definitely do-able if I can find a replacement part..
walletless said:
Thanks EnderPsp!
I have ordered a new battery for now to see if it helps.. its a non-OEM battery off eBay.. Don't want to spend too much without knowing if that is indeed the problem..
I can't find a power button replacement part anywhere... I went over the video and the instructions to reach the power button housing does not seem very bad.. definitely do-able if I can find a replacement part..
Click to expand...
Click to collapse
The button itself is plastic (you can find some on ebay), and I don't know how it works, actually (If it's a spring or otherwise).
I suggest you watch a take apart guide and maybe, just maybe it's just dirt, which you can clean.
You'll know more and afterwards please share the result with us.
EnderPsp said:
The button itself is plastic (you can find some on ebay), and I don't know how it works, actually (If it's a spring or otherwise).
I suggest you watch a take apart guide and maybe, just maybe it's just dirt, which you can clean.
You'll know more and afterwards please share the result with us.
Click to expand...
Click to collapse
And now its completely gone... the power button won't respond at all.. the phone has been shut all day. If I take the battery out and put it back in, the SAMSUNG logo shows up for a few seconds and then the phone turns off again.. No way to turn it back ON using the power key..
I sat down to open the circuit yesterday only to realize that I don't have a #000 screwdriver... the smallest one I have is #00 which is too big for the 7 screws that hold the back panel
Off to Grainger today to see if I can find a 000 driver.. It can't get any worse now, so might as well open the phone!
Sure thing - I will update the post later with what I find...
walletless said:
And now its completely gone... the power button won't respond at all.. the phone has been shut all day. If I take the battery out and put it back in, the SAMSUNG logo shows up for a few seconds and then the phone turns off again.. No way to turn it back ON using the power key..
I sat down to open the circuit yesterday only to realize that I don't have a #000 screwdriver... the smallest one I have is #00 which is too big for the 7 screws that hold the back panel
Off to Grainger today to see if I can find a 000 driver.. It can't get any worse now, so might as well open the phone!
Sure thing - I will update the post later with what I find...
Click to expand...
Click to collapse
You didn't say if the same happens with the wall charger connected.
Now, If you're going out, try and drop near a phone shop. Ask them if they can help you test with one of their batteries, either for a Focus i917 or from a Galaxy S i9000
Good luck mate.
Dang i thought i was the only one with this issue...
Mine started acting up about 3 weeks ago and it was seriously annoying especially when driving. I would press the lock button to change songs, but it thinks i did a long-press and does the "slide down to power off" thing. Even if i swipe up, the phone would switch off.
Then today, i take my phone out my pocket to send a text and find it's powered off. Won't even switch on now
Ender:
Plugging the phone in does NOTHING. The screen remains black.
Reinserting the battery causes the SAMSUNG logo to appear on-screen but again, goes black after 4-5 seconds.
Holding down the power/lock button has no effect, it's unresponsive.
I'm so pissed off this is happening 6 months before my contract is up. -_-
Don't know what else to say... I hope you still have warranty?
EnderPsp said:
Don't know what else to say... I hope you still have warranty?
Click to expand...
Click to collapse
Not extended no... :/
I've managed to get it into "download mode" now though, and my laptop recognises it as "SAMSUNG CDMA Technologies"... Huh?
---------- Post added at 05:02 PM ---------- Previous post was at 04:45 PM ----------
If i have it plugged into my laptop,
hold vol down, power, and camera while inserting the battery i get to the hard reset screen. But then that disappears in the same 4-5 second window.
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
EnderPsp said:
You didn't say if the same happens with the wall charger connected.
Now, If you're going out, try and drop near a phone shop. Ask them if they can help you test with one of their batteries, either for a Focus i917 or from a Galaxy S i9000
Good luck mate.
Click to expand...
Click to collapse
Yes' same thing with wall power. New battery arrived and did not help. Went to a local cellphone repair and the guy said main board needs replacement.. he suggested to buy another phone since repair will be more expensive.. he said that he needs to remove soldering on the board reinforce an auxillary power button battery and resolder it in.. no guarantees and will cost atleast $150
Jfran71 said:
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
Click to expand...
Click to collapse
Lucky you!! This seems like a common problem with several Samsung phones based on a quick google search
Also bummed that this happened with 6 months remaining ...Now I am somewhat stuck since I want to switch from AT&T due to call issues with several months remaining.. and dont want to buy one till wp8 is out...
Just for fun... I am going to find a 000 screwdriver and try to re-jig the power button.. nothing to loose with the phone refusing to start anyway!
For what it's worth, my power button had been getting increasingly creaky over the course of the last few months, and although not sticking, was requiring ever more pressure to operate. Also, the sound of rusty bedsprings every time I went to use my phone was getting somewhat embarrassing.
I found the sturdiest piece of paper that I could wedge in between the button and the rest of the phone, put a bit of PB Blaster on the paper, and wedged the paper in. The button has since been as good as the day I took the phone out of the box for a couple of months now.
*Edit: Should probably mention that the paper isn't supposed to stay in there - it was just used to apply the lube without soaking the phone.
Jfran71 said:
Ok, it's working again... I left the battery out for a few hours (literaly about 3), then pressed hard on the power button, and placed it (the battery) back in the phone.
Let it turn on and then back off by itself, then pressed hard on the power button.
pressed the button normally, and it booted up no issues. So far works fine.
I expect this issue is partly the power button, and something else unknown
Click to expand...
Click to collapse
So its working completely fine now? No issues? I'll try that but im not hopeful.
I've been having the same issue, started yesterday. There appears to be no issues with the actual button itself, it doesnt appear to get stuck or anything to cause this, even without the external shell and just compressing the sensor itself.
walletless, you said that you tried reformatting it and everything? Damn. I was expecting it to be a software issue. I'll mess with the button mechanism a bit and see if theres anything weird with it
Phone is dead
re-jigging and cleaning around power button did not help.. I ended up ordering a chinese knock-off of HTC Note instead
Does any have this problem, but on a normal stock rom?
I was thinking it might be just custom roms, I don't think that would have anything to do with it
Its worth a shot though
titanhydro said:
Does any have this problem, but on a normal stock rom?
I was thinking it might be just custom roms, I don't think that would have anything to do with it
Its worth a shot though
Click to expand...
Click to collapse
My phone died last month. I only installed updates that came through Zune up to 7.5. I went into AT&T and they told me too bad because it was out of warranty. I called Samsung, and they wanted me to 'volume down, camera, power' reset my phone, which didn't work. Samsung told me to send it to them for $70 because I was out of warranty.
Instead I entered a developer competition for a Lumia 800 and won. Now I just have a dead focus, and a new 800. I'd still be interested if anyone finds out a way to fix the focus problem.
I assume bricked is the right term. And I'm pleading for some help here on what I can try before I call Google Support again.
Here is the quick run down: Bought 2 Nexus 6P, (Gray - Me), (White - Wife). Wife bricks her phone in 15 days, screen seems to work when held at different angles, can't seem to get it to stay on permanently, acts almost like an old VCR where it will partially draw the screen horizontally. Almost like a loose connector. It only stays on for milliseconds at a time, not long enough to factory reset or do anything remotely useful. Holding power for 8 seconds doesn't help. Holding power and both volumes does not help. Just to clarify, device is running, screen is black. Not a boot issue per say as a screen issue. Could previously hear her get alerts, can't right now (only see a battery icon). Since the screen is the main issue, I'm flailing in the dark as to where I am at any given point in time.
I assume how she uses the device because mine has been perfect and I can't seem to find a vocal crowd with this issue. However, after she bricks hers, she uses mine for an entire week and doesn't have any problems. Google support is extremely helpful and sends out an entire new device. I set it up and restore the apps, within 3 days (Friday -> Sunday) she has the exact same issue again - bricked. Now I'm completely flabbergasted. This device is still spotless, she has barely used it, it hasn't hit a surface hard, hasn't even been sneezed on. I can't even begin to stress how short a time period this is for a device to brick in. I can't help but feel this is a software app and the restore brought over the delinquent app. However, how come I can't reset the device and get back to a clean slate? Can anyone give me a trick?
Please, please help. She wants me to switch back to Verizon because of these device issues. However, even with 2 people, we are saving a ton on Project Fi and I really need this to work. Everything else has been a joy.
So I got it working. But I have a few questions...
Process:
1. Connected it to charger
2. Held power and both volume connectors
3. Held power again
4. Did both of these actions for upwards of 30 seconds at a time hoping for some response from the device.
5. Put it down on the table to write my forum post (still charging).
6. Battery image came on and off the screen randomly
7. Picked it up and held power one last time and it started booting normally.
I'm not sure which sequence of events led to what and I'd really love to know how to reliably reset it in the future. If this is the case then it means it was a software issue all along that persisted over several reboots.
Additionally, I'm frantically pulling software off of her phone - Elmo Calls, Sesame Go, Snapfish, Pinterest, etc. Fearing that one of these apps that I don't run on my device could be causing this. Is there any way to troubleshoot the software itself and see what device could have had access to the screen power and perhaps been powering the screen off as soon as I attempted to power it on (causing a flicker)?
Thanks.
your experience is really unusual you bought 2 phones but the one you are using does not have problems but your wife has, you switched phone then the problem occurs there is a chance a program is causing it as you already received a new one and it still occurring try to let her use the phone with the same software you are using and avoid which you dont use see if there is any progress.
Did you try factory resetting either phone?
Sounds like a software issue if they both had the exact same issue.
does she have some kind of serious strong magnet in her body or purse? haha
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
That's what I was going to say. Seems consistent to what a strong magnet would do to a screen. My next guess was a rogue app.
No magnets, nothing crazy. It started happening again yesterday a few hours after fixing it, I've hard wiped the device and bypassed the restore. Only updated the base applications and it is sitting on a charger - waiting to see if it will happen again.
Get a new wife?
VerucaSalt said:
Get a new wife?
Click to expand...
Click to collapse
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
Click to expand...
Click to collapse
Although these posts are funny as hell, honestly you would be surprised how many common every day things you come into contact with that can wipe data right off any storage medium. Although its definitely a possibility that you received a crap refurb phone, when you get the next RMA I would take some time to monitor your wife's daily routine with her cell (not her tinder activities), she might just be placing it near/on something that is wiping the phone or corrupting the data. Could also be a really junk app, but google is pretty good about keeping them out of the play store the best they can.
dl200010 said:
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
Click to expand...
Click to collapse
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
jaaaaaaaaf said:
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
Click to expand...
Click to collapse
Was that diagnostic screen flaking out too? I suggest to get more aggressive and factory reset through recovery and than ONLY connect her google account to get her contacts. Run like that for about a week. Otherwise your other choice would be to unlock the bootloader and try a custom ROM. I would suggest Cyanogenmod, DLROM (mine), Pure Nexus Project, or even Noob Builds.
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
Click to expand...
Click to collapse
haaaaaaaa, very good
---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
Was actually going to say this too, is there somewhere she goes or sits which has some kind of strong magnetic field? It's odd that it happened to one and then to the next one, unless they're just both from a faulty batch.
Suppose I will add a follow-up. Since I ripped all her software off the device it hasn't crashed once in the same fashion. So I mean, that is the conclusion. I'd love to say I knew how to dive deep enough into Android to pinpoint exactly which app had such incredibly disruptive and adverse affects (far worse than complete OS crashes). But I don't know Android well enough. Google has the original phone. It definitely seems like an app should not have been able to take over the display so completely.
I'm going to move forward and have my wife install more of her apps. Just wanted to shoot an update out in case I don't revisit this. Thanks everyone who posted.
Maybe a combo of rogue (rouge?) apps? I mean some apps do have the ability to draw over screen, so that might have caused whatever problem you had.
And OP, don't leave us