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Hi all,
It seems that many of the LG G3 users suffer from the notorious Shutdown/Reboot bug, I think it will be serving us all if we could see at least how much xda users have it.
Please vote
If you have something to add to your vote, please do in the comments :good:
Here is the original thread -
http://forum.xda-developers.com/lg-g3/help/lg-g3-d855-shutsdown-t2803292
I think I've had maybe 3 reboots in the 2 weeks I've had the phone.
I used to only have power button shutdowns, but I just had my first battery-pull shutdown. What is going on with this damn phone
I was having power off issues. Then I updated to V10g and it became a reboot issue.
One time (after the software update) the phone did power off. I had to remove the battery in order to get the phone to restart. So I suppose I have had the first 3 options occur.
I had this problem (shutdown and then press power button to turn-on) on my D855P stock rom but i think there was an app causing it... because since I have Sphinx neo v2 rom I'm not getting it anymore.
Yeah, I've been getting this issue. Often my phone just freezes and won't work or do anything or respond until I take it out of the case, remove the back and remove the battery and wait a few minutes and reboot. Not sure if it's just a buggy firmware or an app or something. My model is the D855 32GB/3GB.
The shutdowns/reboots problem affecting all G3 models, that's why I didn't mention particular one.
the shutdown big is solved in version 10I and 10j try them out
liamR said:
The shutdowns/reboots problem affecting all G3 models, that's why I didn't mention particular one.
Click to expand...
Click to collapse
US models dont have this problem at all..at least what ive seen
I'm curious. Are you all using ART? If so, try going back to dalvik.
engine95 said:
I'm curious. Are you all using ART? If so, try going back to dalvik.
Click to expand...
Click to collapse
Using art, never had a reboot I didn't force myself.
Sent from my LG-D855
fixed it?
I was getting a reboot every time a TInder notification was sent to my G watch. Muted the notifications and they're gone. Was also getting reboots on ART with Tinder notifications.
AT&T G3 rooted no xposed
suljo94 said:
the shutdown big is solved in version 10I and 10j try them out
Click to expand...
Click to collapse
hey man...First of all hello from Croatia
and second...Are u sure that 10i and 10j are fixing reset/shutdown problem...Cuz I've went to store to replace my G3 for new one...maybe new one will work
blackmark87 said:
hey man...First of all hello from Croatia
and second...Are u sure that 10i and 10j are fixing reset/shutdown problem...Cuz I've went to store to replace my G3 for new one...maybe new one will work
Click to expand...
Click to collapse
yeah also staying away from art helps I didn't know this many from the balkan had an lg g3
Had a random power off on the first day. Did a factory reset, haven't had one yet. This is with Verizon.
Had one or two reboots but only when I was on ART, now back on Dalvik and no more reboots.
i bought my 32GB D855 3 days ago and today for the first time the phone rebooted itself twice within an hour
im running version 10g and rooted
One time shutdown after 3 weeks 1 day after I think 10e update and 2 times reboot in 10 days after 10g.
Sent from my LG G3 using Tapatalk
ART Caused Shutdowns
I am on a Verizon phone and rooted. I enabled ART and had several reboots a day that tended to stick on the Verizon screen. I would have to reboot again. Since I went back to Dalvik I haven't had a single shutdown other than the ones I initiate. Phone runs smoother too. This may be a Verizon issue or an issue with an app I have installed since others seem to have good luck with ART.
If you check your "up time" and it shows a few days you're probably ok
To check up time:
Settings > About phone > Hardware information
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Hi there,
I will move your thread in the correct forum dedicated to Moto G4 Plus for more relevant answers.
Good luck
amitbhatt1 said:
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Click to expand...
Click to collapse
It's a known problem for some users that the battery maybe goes to death. You can check if the battery will be calibrated with any app.
amitbhatt1 said:
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Click to expand...
Click to collapse
First off 7.0 is not official yet. Secondly I had a similar issue on MM. Had to get it sent in for repair of the battery.
amitbhatt1 said:
hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks
Click to expand...
Click to collapse
Same as above. My son's phone had the same problem and would randomly drop in battery %and frequently shut off. RMA'ed and got it back within a week repaired (us).
That's because of the app . Uninstall apps or rest phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------
That's because of the apps you've installed like clean master , locks etc 3rd party apps to which you may grant full permission after installing. Uninstall apps or reset phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
harishreddy29 said:
That's because of the app . Uninstall apps or rest phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------
That's because of the apps you've installed like clean master , locks etc 3rd party apps to which you may grant full permission after installing. Uninstall apps or reset phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.
Click to expand...
Click to collapse
App not compatible with OS?! Are you aware of what you are posting? That's not a problem of an app.
strongst said:
App not compatible with OS?! Are you aware of what you are posting? That's not a problem of an app.
Click to expand...
Click to collapse
Teah that's the very problem even i have experienced the very same problem once my phone automatically shutsdown then the Moto people told me tonenter phone into safe mode and check again that's because od 3rd party apps like ram cleaners etc.
If the app is in the app store it is certified to run without damaging your phone. If you installed an APK manually you run the risk of issues. Best bet is to do a factory reset and see if it solves the issue. If it doesn't like me I sent it in for free repair of the battery and havent had issues since.
even i too got same problem on my moto g4 plus device device is getting switch off automatically when an incoming call appears
Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue
I am facing this issue while playing songs or during incoming calls. I checked muktie custom roms and issue is happening on all of them.
I disabled greenify, disabled all kernel tweaks but issue still persists
My girlfriend's G4 Plus has the same problem. And we sent it back to Amazon. Apparently the qualified workshop changed the battery and sent it back. Problem still persists. Did someone find a solution? Highly annoying!
MrManson666 said:
My girlfriend's G4 Plus has the same problem. And we sent it back to Amazon. Apparently the qualified workshop changed the battery and sent it back. Problem still persists. Did someone find a solution? Highly annoying!
Click to expand...
Click to collapse
This issue is not happening on my device with Invicta Oreo rom
Did u face this problem
Fir3lordZuk0 said:
This issue is not happening on my device with Invicta Oreo rom
Click to expand...
Click to collapse
DID U FACE THis PROBLEM ???
if YES THEN IS IT COMPLETELY SOLVED NOW
ANKUSHSAJWAN said:
DID U FACE THis PROBLEM ???
if YES THEN IS IT COMPLETELY SOLVED NOW
Click to expand...
Click to collapse
I sold the phone
----Fix is at the end----
It's been happening to me. My moto G4 plus would shut down when I had the brightness on max, recorded video, played loud audio, had incoming calls, etc.
I investigated a lot and everything pointed towards the battery. But the battery charged fine and lasted fine, and with the charger connected it would not happen. Tried recalibrating it but it didn't work. Then I downloaded an app which would show me the battery voltage in realtime. So I did some more tests. I tried doing power intensive things (flashlight, video, etc) and checking the voltage. When I was doing something power-hungry the voltage would drop to 3.2-3.1 volts, and then slowly rise up, which indicated the battery could not deliver too much current rapidly.
So I tought of two possibilities, the battery could be faulty, or the contacts were loose/dirty. And I did the easy/cheap fix to see if it worked, I just disconnected and reconnected the battery connector, and it worked like a charm, no more shutting down out of nowhere, even at 10% battery and with power intentive tasks.
TL;DR: If it happens to you, remove the battery connector and reattach it again. It worked for me. If it doesn't, replace the battery.
aruna21ah said:
Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue
Click to expand...
Click to collapse
I am having the same problem.
The phone shutdown when sound is played in case of incoming call or playing music or playing video
Can somebody help !!!
Prabhat00 said:
I am having the same problem.
The phone shutdown when sound is played in case of incoming call or playing music or playing video
Can somebody help !!!
Click to expand...
Click to collapse
The only solution to this problem is to remove the battery connector and then press the power button for 10 seconds and then connect the battery connector.
Problem solved !
aruna21ah said:
Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue
Click to expand...
Click to collapse
avardan4u said:
The only solution to this problem is to remove the battery connector and then press the power button for 10 seconds and then connect the battery connector.
Problem solved !
Click to expand...
Click to collapse
It's will be quite tough to open phone manually? Did you have done it own yours own?
Hi Guys,
Quick question, does anyone have the problem that when unlocking the OP5 nothing happens also on/off button does not respond for approximately 5/10 seconds, after that the screen just turns on normally.
Happens like 2/6 times a day.
Do any of you experience the same issue? i think this is a software issue but not sure, please share your thoughts
Had my phone since Saturday and not come across this issue yet. Sorry I can't help any more than that.
Not seen that one again had since sataday , just updated to 4.5.3 have you updated maybe fix issue
Sent from my ONEPLUS A5000 using Tapatalk
DoobyDroid said:
Not seen that one again had since sataday , just updated to 4.5.3 have you updated maybe fix issue
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
ah i see that there is indeed a new update.
I will try with the new update, hope it solves the issue
roba93 said:
ah i see that there is indeed a new update.
I will try with the new update, hope it solves the issue
Click to expand...
Click to collapse
Could also try factory reset if continues after trying update and re set I would contact 1+ possible fault maybe ,,[emoji106] good luck
Sent from my ONEPLUS A5000 using Tapatalk
Same issue here
I still see the issue after the update. Lock screen and even the dialer freezes during active call. Not able to disconnect the call due to this issue
You're not alone with this issue. Im also facing this exact same issue after updating to latest firmware.
vicnash7 said:
I still see the issue after the update. Lock screen and even the dialer freezes during active call. Not able to disconnect the call due to this issue
Click to expand...
Click to collapse
PrakashGD said:
You're not alone with this issue. Im also facing this exact same issue after updating to latest firmware.
Click to expand...
Click to collapse
Maybe you guys should compare apps to see which ones you both have installed? Might figure out it comes down to an app.
sadly having the same issue
Andoid version 7.1.1
OxygenOS version 4.5.10
Kernel version 4.4.21-pref+
OP5 freezes 8/128
Same issue here since the very day I bought it. Replaced the phone through Amazon. The replaced cell didn't have this issue for quite some time but it's started to do the tantrums again. And now it freezes every single time I receive a call, I have to search for any contact, while disconnecting a call and even using sms.
I am fed up of this phone. I don't even get time to go to any customer center.
Please help.
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Yeah software glitch maybe try resetting your phone ..haven't had random reboots on mine so every device is not having it...if you can ..then replace yours otherwise enjoy it... there's always custom Roms...btw have u updated all software updates yet
Sent from my ONEPLUS A5000 using Tapatalk
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Probably a malfunctioning app, try a safe boot to see if it happens again or data factory reset.
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Do you have the latest update?
Nope all good here.
Happened today to my phone. Weird. Didn't happen again. I guess is a software bug or an app not working well.
Update
It only happened when I was using Spotify when my headphones plugged in.
All good here as well. Hmm. Spotify? That's strange. Have you tried other apps? Like black player?
Sent from my OnePlus 5 using XDA Labs
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Happens to mine. Maybe 4-5 times since I got it. On 4.5.5.
Like, I will not use my phone, pull it out if my pocket and it'll be black, non responsive. I'm not completely sure if it's shut off already, or just non responsive, and need force shutdown.
Not much more to add than this :b
I have not experienced any random shutting down.
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
---------- Post added at 10:15 AM ---------- Previous post was at 10:14 AM ----------
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
ive heard somewhere that the power button easily gets pressed when in pocket causing shutdowns or restart
bug hunt
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Hello
We are come from ONEPLUS to check and resolve your issue.
Please capture the log for us:
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click "save log"
3. Reproduce the issue and take a screenshot to record the time, then stay for a few minutes (better above ten minutes)
4. Click “save log” again to stop it, then send us the whole oem_log folder (file manager-storage) along with the screenshots
my email is : [email protected]
Thanks
Biou_Pilgrim said:
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Click to expand...
Click to collapse
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
dickdickerson said:
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
Click to expand...
Click to collapse
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Sent from my OnePlus 5 using XDA Labs
elbuenzurdo said:
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Click to expand...
Click to collapse
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
dickdickerson said:
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
Click to expand...
Click to collapse
Sent from my OnePlus 5 using XDA Labs
Sometimes my phone switches off whilst uploading a big file to drive
I don't understand why it's happening even in their 5 series. The 3 series has this stupid problem as well. Really frustrating. One Plus needs to get a grip and get rid of this glitch ASAP if they wish to remain in the game.
When I update to RMX1801EX_11_A.17 my device keep restarting. It was happen more than 3 times a day, even it is standby/locked. I already go to service center and get machine replacement and also flashing rom but this issue still hapening. Is it software or hardware issue? anyone can help me please. this is very annoying.
Ardhborne said:
When I update to RMX1801EX_11_A.17 my device keep restarting. It was happen more than 3 times a day, even it is standby/locked. I already go to service center and get machine replacement and also flashing rom but this issue still hapening. Is it software or hardware issue? anyone can help me please. this is very annoying.
Click to expand...
Click to collapse
I'm on A17, don't seems to experience any random restarts. You're saying that you've got a machine replacement, do you mean you've got a new phone via the service center?
victor_chan777 said:
I'm on A17, don't seems to experience any random restarts. You're saying that you've got a machine replacement, do you mean you've got a new phone via the service center?
Click to expand...
Click to collapse
No, I just got machine replacement not a new device. It wasn't solve the issue. My phone keep restarting
Are u using lawnchair v2? It happens on my LG V30 until it's updated to latest alpha version.. But it's been very stable with Realme, even prior to updating. Or, maybe this https://forum.xda-developers.com/showthread.php?t=1726238 will trigger an idea if you would go extra mile.