Related
Hi guys n gals.
Anyone want to buy a replacement Jasjar screen? Its actually fairly easy to replace or you can take it down to your local phone repair shop and have them do it for you.
I have instructions on dismantling at the below link.
http://www.artworkfiles.com/XDA/
If you have a faulty Jasjar, or any i-mate branded device, youll know that getting i-mate to repair it is basically impossible as they dont answer phones or emails at all. Even those that say they can repair i-mate devices cant repair the Jasjar or get Jasjar parts. Im sick of trying so just want to roucoup a little of my loss and help someone else with thiers.
Best offer around £150? Screen is unscratched. Guaranteed against DOA. Can set up an ebay auction for security if you want.
Ill even throw in a new unused Brando screen protector.
Thanks
Stot
I NEED A JASJAR SCREEN
Please email me at [email protected] if you still have a screen or know where I can buy one.
My screen cracked after I dropped it from 18inches.
Thanks.
Tim
£150? Isn't that rather steep. I mean for that money, one could actually get ir repaired and shipped from Imate. Doing it yourself isn't as easy as the pictures make it seem to be. Besides, in the process if something goes wrong, warranty becomes void, and £150 goes down the crapper if you happen to mess the screen in the process.
If you can tell me where to get it repaird id be happy to get mine done. But i-mate support and service centers do not reply and the people I have talked to do not repair the JasJar.
I even talked to HTC Europe who wouldnt repair it because 'the boards are different'. Even tho it was an out of warranty repair that i would be paying for.
Also I do/did suggest taking it to a local phone repair shop if youre not comfortable doing it yourself.
Cya
Stot
hello,
my screen is also broken.
can someone post the instructions and the photo's for changing the screen.
because the website isn't working anymore.
thanks
Jen said:
hello,
my screen is also broken.
can someone post the instructions and the photo's for changing the screen.
because the website isn't working anymore.
thanks
Click to expand...
Click to collapse
search the foums for Universal's service manual...
Its also available of xda-dev's ftp for download...that has detailed step by step instructions to do it. However, I wonder where you plan to source the spare screen!
S
I can buy one with shipping for 215€ (260$).
is that a good price?
Re: I NEED A JASJAR SCREEN
tdrager said:
Please email me at [email protected] if you still have a screen or know where I can buy one.
My screen cracked after I dropped it from 18inches.
Thanks.
Tim
Click to expand...
Click to collapse
Hi, My screen was died yesterday and I don't know what to do. I have been trying to reach imate people but nobody on line or by email, do you know where I can obtain a screen spare?
Re: I NEED A JASJAR SCREEN
tdrager said:
Please email me at [email protected] if you still have a screen or know where I can buy one.
My screen cracked after I dropped it from 18inches.
Thanks.
Tim
Click to expand...
Click to collapse
Hi, My screen was died yesterday and I don't know what to do. I have been trying to reach imate people but nobody on line or by email, do you know where I can obtain a screen spare?
You may want to consider....
You may want to try these guys:
www.ppctechs.com
You can read about their service here:
http://www.pocketpctechs.com/main~unit~iMATE_JASJAR-496~area~repairs~item~XDA-LCD06.htm
I've used these guys over the past 5-6 years. They are first rate and provide EXCELLENT service. They offer a quick turn around. By the way, I don't work for them.
Maybe it's me, but I'd rather not screw around with a $1,000.00 device.
My $.02
Justin
Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
Hello guys , my phone is getting freezed after some time of using (45 min) , the Tech's said that this is overheating of the motherboard
So any idea from where can i get new one?
Thanks in advance...
Sent from my HD2
You can find them usually on Ebay and Amazon. I would use what ever search provider (Google, Bing, Yahoo etc..) to do a search for "HTC HD2 motherboard". Pick out a site that has good site reviews if possible as well as good prices. A quick search yeilded dozens of sites that sold HD2 motherboards.
can somebody help me for my HD2?
two days befor it fall and after that my HD2 working with very low speed.
for example, it will take 10 minutes for boot from power on until sense completly load.
satinfo50 said:
can somebody help me for my HD2?
two days befor it fall and after that my HD2 working with very low speed.
for example, it will take 10 minutes for boot from power on until sense completly load.
Click to expand...
Click to collapse
(two days befor it fall and after that my HD2 working with very low speed)
Are you saying you dropped the phone and now since its been dropped you have very slow load times?
Is you phone rooted with a custom sense rom?
Do you still have a warranty on the phone?
no the rom version is official and my phone warranty expired
So you noticed it after you dropped it?
Have you tried to turn off your phone and turn it back on? I know that seems kind of stupid but it does fix some small problems from time to time.
Sorry to say but there wouldn't be much you could do for it that i know of. The very best advice i could give you would be to open your own thread about your problem and put this infomation in there. This thread is about motherboards so you wont get as much help as of you opened your own. This way a lot more people will see this and with the more people that see's it maybe someone comes across it and has had that problem before and can offer a solution if one.
Thanks for your advice.
i will open a new topic.
htccraze said:
You can find them usually on Ebay and Amazon. I would use what ever search provider (Google, Bing, Yahoo etc..) to do a search for "HTC HD2 motherboard". Pick out a site that has good site reviews if possible as well as good prices. A quick search yeilded dozens of sites that sold HD2 motherboards.
Click to expand...
Click to collapse
I'm not so sure. I can't find any myself, but it maybe a firewall problem or something. What I find is typically they are "Motherboard Flex Cable Ribbon". Can't find "motherboard" only. I've contacted some sites, but they say no motherboard/main board at all.
If you have come up with a "motherboard" only (at a reasonable price), please provide link. That would be very helpful as I'm after one as well.
You can find a HD2 from Amazon or Ebay that has a cracked screen or something along those lines thats still working and get the motherboard off that phone. when i did a search earlier i seen two sites but i'm unable to find them now. one site you had to be signed in so you might need an account but i'll try and find the other and report back.
Guys please provide me a link if you find a motherboard , i found one on
Gadgetsaving & Ebay
but i am afraid that when i get them i get another problem with them so please any advice ?
Thanks in advance...
$120 seems pretty high. As i said above, you can find a used model off ebay thats still working for the same price. Then you would have more parts you can use off that phone.
You really need to know what your doing during the install process though so if you dont, send it out to someone that does. I seen a phone with a cracked screen but that was
100% working order sell on ebay for $55 just yesterday. Plus if you have problems with the motherboard/phone you do buy off ebay you can always ask to return it. If they
wont accept a return you can then file a claim through ebay stating the phone/motherboard wasn't as described to have ebay force the seller to refund you the money once
you return it. In some cases you can even get a return shipping label emailed to you so you wont be charged the shipping back to the seller.
htccraze said:
$120 seems pretty high. As i said above, you can find a used model off ebay thats still working for the same price. Then you would have more parts you can use off that phone.
You really need to know what your doing during the install process though so if you dont, send it out to someone that does. I seen a phone with a cracked screen but that was
100% working order sell on ebay for $55 just yesterday. Plus if you have problems with the motherboard/phone you do buy off ebay you can always ask to return it. If they
wont accept a return you can then file a claim through ebay stating the phone/motherboard wasn't as described to have ebay force the seller to refund you the money once
you return it. In some cases you can even get a return shipping label emailed to you so you wont be charged the shipping back to the seller.
Click to expand...
Click to collapse
Thanks for the replay ...
i have this phone since June - 2010 , and i always change the Roms , it's not a big deal for me...
i also found Ebay expensive , i thing Gadgetsaving is better .....
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Send it back to LG for repairs $100-160 cost
I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2
same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias
raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
Click to expand...
Click to collapse
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Click to expand...
Click to collapse
Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.
ugene1980 said:
Send it back to LG for repairs $100-160 cost
Click to expand...
Click to collapse
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
Click to expand...
Click to collapse
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
Click to expand...
Click to collapse
Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....
UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1
Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
Click to expand...
Click to collapse
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Click to expand...
Click to collapse
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
Click to expand...
Click to collapse
Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.
Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Click to expand...
Click to collapse
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Click to expand...
Click to collapse
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Click to expand...
Click to collapse
Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.
LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.
Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
Click to expand...
Click to collapse
I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
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No issues here. Had a few issues with fingerprint recognition at first, but then I programmed the same finger a second time and had no problems after. As for the actual home button, it recognizes it no matter how I push it. Sorry to hear you're having issues.
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Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
I have this exact same issue but only with the right portion of the home button. TMobile is sending me a replacement unit after I called them yesterday.
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Yes I have the exact same problem! Mine has to be pressed dead on the center or it doesn't go home. Taking it back to carphone warehouse to get a replacement tomorrow.
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Spewy1 said:
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
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You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
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_Dennis_ said:
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
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I' rather they ship the replacement and collect the faulty one when they drop off. I've had that service from previous on-line stores.
In terms of the cost - I paid by paypal so I am already in debt to £640 and now I have to find a further £640 until they process my refund - It's not how it should be.
Also - I offered to go to my local Samsung store to do a swap but that is not an option.
I f I had bought from CPW on-line (which I now wish I had) If it was faulty I could have returned it to any store fore an exchange.
I love Samsung products - I have had many but I am just disappointed with their after service.
I got my pre-ordered one at the store today. Checked specifically for this problem, and, boom, there it was. Replaced a new one right away.
Sorry to hear about Samsung online not replacing products in warranty. They are doing the same on me at the moment with a faulty screen. I'm going to have another go at them. All I want is a replacement....
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
CuBz90 said:
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
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As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
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I'm going to spend this afternoon phoning them up to get a replacement. The contact number in the UK for the shop is +44(0)1628 918334
They take 1 minute to attempt to answer a call. Which is true, getting them to send a replacement appears to take a lot longer
I've got the some problem.. http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-home-button-t3333830
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
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That's BS. Expecting you to go without until they have received the device and then processed a refund (which takes long enogh itself). I would suggest ringing them and not giving in, request an escalation.
Ok, just finished on a call after escalating to the UK call centre manager. They have just sent me this email:-
Looks like they will ask you to keep the VR headset, refund you and arrange collection of the device.
After that just go to Carphone warehouse and buy a new one:-
Thank you for contacting Samsung UK Shop.
As promised, we are sending you an e-mail, with which, we would open the returns case. Would you, please, advise me on a convenient for you collection date for your faulty device and if you could provide us with the pictures, that replicate the fault, so that I could add them to our records.
I would attempt to contact you once again by the end of the working day to provide you with an update regarding the procedure and to confirm the collection date.
Thank you for your patience and I remain at your disposal.
Thank you for contacting us.
Regards,
I thought it was because I had the plastic still over top of it, but I've noticed this too. As far as I can tell that's the only issue though, I have no pixel issues, no tint issues, no screen issues at all that I can see so rather than risk it I'm just going to keep it. Not that big of a deal.
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
Spewy1 said:
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
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I am having this exact same issue with my S7 Edge bought from Samsung UK online at launch with free VR.
My feeling is they don't want to know, and there "support" has been horrific!
I bought mine outright on my credit card, how did you get the exchange sorted in the end, and did you have to do without your phone while they sent the new one?
Thing is fingerprint etc all still works fine, but its seriously hacking me off knowing it shouldn't be doing this!
I have the same problem now.Does the waranty cover this issue?
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