Touch screen unresponsive after dropping phone in hot tub - Droid Turbo 2 Q&A, Help & Troubleshooting

So I was in the hot tub at the Y when I accidentally dropped the phone for probably like 5-10 seconds it was fully submerged. I had an otterbox commuter on it. Didn't think anything of it because I've gotten it wet plenty of times. I kept the case on and it was working just fine after.
Then on the drive home, about 15 minutes later. The touch screen just started going crazy like 50 fingers were going at the screen. None of my touches responded and then eventually it just became unresponsive completely. Everything else works except that.
I currently have the phone in a bag with rice and I'm praying that the touch screen will work again. I also checked the seal for water damage and the sticker did not change color. I was wondering if i should just try for a warranty replacement and not state any water damage?
Sent from my XT1254 using XDA Free mobile app

If it isn't working by now then you probably ****ed up kid.

Should have turned the phone off immediately if it was submerged and waited for it to dry out before turning it on again.
Sent from my DROID Turbo 2

I know, I'm so mad at myself. I've dropped it in water plenty of times without issues. Plus it started working right away after I didn't think anything of it. Never again though.
Sent from my XT1254 using XDA Free mobile app

graymonkey44 said:
I know, I'm so mad at myself. I've dropped it in water plenty of times without issues. Plus it started working right away after I didn't think anything of it. Never again though.
Sent from my XT1254 using XDA Free mobile app
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Click to collapse
If you want to backup your phone or do stuff before you send it in, it is possible to connect a mouse with an USB OTG cable if the touch screen doesn't work.

Actually I bet the rice works. It's pretty twisted how effective that can be.

Yes it will. I dropped mine from about 30 feet landed on bottom left corner the only thing that broke was the touch portion. Everything else works. I'm using a off cable with a wireless mouse for know. Works flawlessly.
savahu said:
If you want to backup your phone or do stuff before you send it in, it is possible to connect a mouse with an USB OTG cable if the touch screen doesn't work.
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Click to collapse

I have the same problem!!! What happened with yours?

Related

Wife's Focus - Dropped in water...

My wife dropped her phone.....in the toilet.
I tried turning it on today, and it sits at a screen that has a picture of the phone pointing at a laptop. I tried running the Windows Phone Support Tool, and I get this:
Update device 055ec22b - 332fe4fd - a812e651 - 640069c7 Complete with error code: 801812C0, error message: The update failed because your phone started improperly (in the main OS instead of the SLDR, or system loader).
Is there any way to get the phone reloaded with the default OS, or is her phone toast?
The best way to fix it....... Drop it again in the toilet and buy new phone
Sent from my Xperia Arc using XDA App
maybe try a factory reset by using volume up+camera+ power button to boot..if not you can always try flashing one of the stock firmware available in these forums..assuming your hardware isn't toast these things will work
Sent from my SGH-i917 using XDA Windows Phone 7 App
wilcoholic5 said:
maybe try a factory reset by using volume up+camera+ power button to boot..if not you can always try flashing one of the stock firmware available in these forums..assuming your hardware isn't toast these things will work
Sent from my SGH-i917 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Tried a factory reset, as well as trying to flash the stock firmware on the phone. However, I end up at the same spot with the picture of the phone tethered to the laptop. I have a feeling it's a lost cause at this point. Thanks for the advice.
/ignore background noise
Quick questions:
1. Was the phone on when it was dropped?
2. Was the battery removed immediately?
3. How was it dried and for how long?
It could be worse - mine just took a magical trip through the washing machine in my pants pocket. :/ Anyone know of a good parts supplier that stocks the mainboard? That's the one component I can't find for sale, but I want to make sure I CAN get it before I take apart my other Samsung Focus to troubleshoot the broken part(s).
from my experince with a samsung jet,
I dropped it also in water too, i tried t oturn it after few days, strange things happned too me!!! so decided to get a new phone.
I didn't through my jet, and after few months, I charged the phone, and test it found it working without problems
I believe was just a matter of when al lthe electronics inside the phone gets really dry
try it out
I heard pulling out the battery, and putting everything buried underneath dry rice helps. Probably for a couple of days, then see what happens.
Dieabolical said:
I heard pulling out the battery, and putting everything buried underneath dry rice helps. Probably for a couple of days, then see what happens.
Click to expand...
Click to collapse
This is a proven method.
Sent from my LG-P500 using Tapatalk
My Focus is VERY sensitive to any dampness at all. If it gets damp in my pocket (sweating, lawn sprinkler, etc.), it will ding constantly with the sound when you connect the USB cable to it. I have to take a hair dryer to the micro-USB port.
A method I heard, but have never tried, is to wrap the phone in a full sized thick bath towel and bind it closed (duct tape, bungee, whatever) and then put it in the clothes dryer on low heat for an hour.
Thanks for all the info. I will be trying it again tomorrow once I get my USB cable back. I know the cable for my Inspire will work on it as well but I forgot that at work today. Thanks again all.
lekhwani said:
This is a proven method.
Sent from my LG-P500 using Tapatalk
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Click to collapse
no its not... Its a myth. The liquid evaporates unless you took it all apart and the rice actually touched the liquid and absorbed it. Taking the battery out and leaving the door off and placing the unit in front of a fan will do 1000 times more for the process than rice... Moving air is the perfect evaporator. Plus rice dust gunks up ports... Sorry to burst the experts bubble around here but facts are facts...

Charge/Power Cycle problem after spill.

Got a drink spilt on me last night and seems some of it got into rye usb connector while the phone was in my pocket.
Phone started vibrating now and again but didn't give it much attention. Put it on charge and found this morning that i had overheating symbol on battery while off. Phone was refusing to register the charger some times and couldn't boot it except through recovery.
Let the battery discharge and put it on charge while off, now it boots but it won't shut down, if i power off it comes straight back up, brushed out the usb port with a tooth brush but can't seem to get it to behave.
Any suggestions on how i might be able to recover it or we think its a hardware fault? Im on it now it boots so otherwise seems to behave ok.
Sent from my GT-I9100 using Tapatalk
http://forum.xda-developers.com/showthread.php?t=1216163
Thanks, ill try clean it with nail polish remove first, failing that ill replace it, hopefully there is no indication of water damage otherwise ill send it off to Vodafone only to have it sent back to do myself a couple of weeks later cause they're so slow.
Its possible its not water/drink related at all though if this port problem is common as it seems.
Sent from my GT-I9100 using Tapatalk
it very well could be humidity related or maybe steam if you left in the bathroom while you showered etc. I know mine has never been close to water, and yet I am having the same problem. My new PCB is about 2-4 weeks from being delivered since it comes from China. that's a long time to have to deal with the phone acting crazy
cchant said:
it very well could be humidity related or maybe steam if you left in the bathroom while you showered etc. I know mine has never been close to water, and yet I am having the same problem. My new PCB is about 2-4 weeks from being delivered since it comes from China. that's a long time to have to deal with the phone acting crazy
Click to expand...
Click to collapse
Shouldn't be, i take great care, never take it in kitchen or bathroom where there is temperature and humidity variation, case and screen protector at all times. Never dropped it and important always careful with rhetorically connector.
The only remote worry i had was the drink spilt on me, but the phone was in my jeans pocket at the time. I have found that fiddling with a toothpick in the socket gets it to behave sometimes.
Sent from my GT-I9100 using Tapatalk

Battery life

So i had this issue about a month ago. My phone got submerged in water. I shut it off, took batttery out, blow dried it, and let it sit over night. Next day fired right up with no issues. About 2 weeks later, battery life goes in the toilet. Goes dead in 4 hours with no use. So i bought a new battery thinking that would fix it, but no, it did not. I can understand the phone having issues after getting totally soaked while turned on, but in the past, display used most of the battery, now im getting android os as the culprit. Its strange, what would change from display to android os just by getting wet?. Ive tried multiple roms, its always the same. Any suggestions? Fyi, it dropped in the toilet, nothing worse than seeing your phone screen on while shining up thru the water!
Sent from my ADR6300 using XDA App
You should just be happy it still works at all
...but sorry I can't be of any assistance in this matter. I would probably just try and start from scratch by flashing a stock 2.2 RUU and then rerooting and installing a custom ROM.
Sent from my ADR6300 using XDA App
donnyp1 said:
So i had this issue about a month ago. My phone got submerged in water. I shut it off, took batttery out, blow dried it, and let it sit over night. Next day fired right up with no issues. About 2 weeks later, battery life goes in the toilet. Goes dead in 4 hours with no use. So i bought a new battery thinking that would fix it, but no, it did not. I can understand the phone having issues after getting totally soaked while turned on, but in the past, display used most of the battery, now im getting android os as the culprit. Its strange, what would change from display to android os just by getting wet?. Ive tried multiple roms, its always the same. Any suggestions? Fyi, it dropped in the toilet, nothing worse than seeing your phone screen on while shining up thru the water!
Sent from my ADR6300 using XDA App
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Click to collapse
Is everything working such as the sensors, compas, wifi, bluetooth, gps? If one of their chips got fried the os may be constantly trying to load or access something that is not working, therfore killing the battery. FYI the perfered method for drying a soaked phone is to put it in a bag of rice for a couple days. Blow drying just pushes the watter in deeper, and if you do it to much the heat can mess up the circuit board.
Everything works just fine. Im stumped.
Sent from my ADR6300 using XDA App
RamAir02 said:
You should just be happy it still works at all
...but sorry I can't be of any assistance in this matter. I would probably just try and start from scratch by flashing a stock 2.2 RUU and then rerooting and installing a custom ROM.
Sent from my ADR6300 using XDA App
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Click to collapse
I guess if I was in your situation, I would try this first to see how that works. If it fixes it then awesome! If not, you know something else is wrong:-(
Sent from my Droid Incredible using XDA App
donnyp1 said:
So i had this issue about a month ago. My phone got submerged in water. I shut it off, took batttery out, blow dried it, and let it sit over night. Next day fired right up with no issues. About 2 weeks later, battery life goes in the toilet. Goes dead in 4 hours with no use. So i bought a new battery thinking that would fix it, but no, it did not. I can understand the phone having issues after getting totally soaked while turned on, but in the past, display used most of the battery, now im getting android os as the culprit. Its strange, what would change from display to android os just by getting wet?. Ive tried multiple roms, its always the same. Any suggestions? Fyi, it dropped in the toilet, nothing worse than seeing your phone screen on while shining up thru the water!
Sent from my ADR6300 using XDA App
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Click to collapse
are you sure all the water is gone? also the minerals in water will stick around long after the water is gone i bet there is something in there that is shorting it out but on a small scale.
i would suggest to take the phone apart and make sure you dont see any white or milky deposits on the MB or any where else. if you see some you can use 91% or higher isopropyl, (rubbing alcohol) i would use 98% but its harder to get, you can find it at a medical supply store though. Clean up the board and let it air dry before putting it all back together.
taking the phone apart is fairly simple you just need to be patient. i used this video when i needed to swap screens.
synisterwolf said:
are you sure all the water is gone? also the minerals in water will stick around long after the water is gone i bet there is something in there that is shorting it out but on a small scale.
i would suggest to take the phone apart and make sure you dont see any white or milky deposits on the MB or any where else. if you see some you can use 91% or higher isopropyl, (rubbing alcohol) i would use 98% but its harder to get, you can find it at a medical supply store though. Clean up the board and let it air dry before putting it all back together.
taking the phone apart is fairly simple you just need to be patient. i used this video when i needed to swap screens.
Click to expand...
Click to collapse
Ill give that a try when i get home, thanks!
Sent from my ADR6300 using XDA App
Took it apart a few days ago, no residue at all, then bam, today phone dead in 3 hours. Put it on xharger, got it fully charged, removed from xharger 5 hours ago, and im at 70% battery! I have no clue, i changed nothing , it just started holding a charge again.
Sent from my ADR6300 using XDA App

headphones not recognised after phone got dunked

So I accidently dunked my z2 in the bath took it out everything OK used last night when I took it out of the water it said that headphones had been inserted which they hadn't. Anyway today I go to use my noise cancellation headphones and its not recognising anything has been plugged in. So plays through the speaker. Tried headphones elsewhere and they work. Anyone have any ideas ?
Just checked mine it's working. I was washing my phone yesterday to make sure there is no gap issues or problem with waterproofing. Take it back to the shop and tell them headphones are not working.
Sent from my D6503 using XDA Premium 4 mobile app
Use compressed air in the jack. It's most likely just left over moisture or particals
Sent from my D6503 using XDA Premium 4 mobile app
flumps said:
Use compressed air in the jack. It's most likely just left over moisture or particals
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Will look into buying some air thanks
update thanks for all the help cleaned out socket with a coiled up iece of kitchen roll and all working again
Strangeland16 said:
update thanks for all the help cleaned out socket with a coiled up iece of kitchen roll and all working again
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Click to collapse
Awesome. I've had the same issue with other phones after using them in the rain
Sent from my D6503 using XDA Premium 4 mobile app
hey
same problem with me, I washed the phone (didn't even let it sink, just flowing water for a few seconds) meanwhile once it said "headphones recognized" (which it clearly should not lol, it should be secured against shorting the pins out..) and this morning it kept working-notworking (like i was plugging in and out simulteniously) and finally totally stopped working
any ideas? should I try some dry blower ?
--edit
nvm I cleaned it with the little ear-cleaning buds/sticks. It did have some moisture to it. After a few tries it started working again. In my opinion, this is still pretty sad and poor performance from a water proof phone..
Take note that it was almost 12 hours ago I washed it.
Ive never had this problem but you should read the manual
Hey i feel like unpopular opinon penguin here , but two things 1, dont use sound while under water. and dont use sound features (includes mike) 2-4 hours after it been in water. it says it right in your manual their. 2. if you didnt do those things its posible the build of your phone isnt up to standard. Also i Could be wrong BUT DONT USE COMPRESSED AIR TO CLEAN YOUR PHONE. look im not certain about these seals or water proofing done but they may break under strong air pressure plus you may be pushing the water (unlikely) but further into your phone may be into a place where its not meant to be/ ever gotten two without added focused compressed air maybe even forcing the breakage of a seal (unlikely again with the ip rating) but i would not be risking this . ive tested my phone for water proofing and have not once had a single problem so maybe the phone is faulty. take it back and get it tested dont clean it yourself. it also talks about the warrenty in the manual which talks if seals are broken or moisturefound in certain parts breaks the warrenty so be very carefull. soz for my bad grammar

[Q] G2 802 Screen doesnt show anything [HELP]

Hello everyone,
I got this problem with my LG G2 that it fell in the water once, I directly put off the phone. (It was still intact after falling in water).
Later I turned it on but the screen did not show up. Sound works, Vibration works, TOUCH screen works (no graphical stuff) and even if I call my self with another phone the LG goes off, vibrates, plays the ringtone and everything.
I sent my phone to Dynafix which is the repair center, they said it's not available for warranty, because its water damage and they declared the phone as "Unrecoverable". Which I think is pretty weird. I have thought of repairing it myself by buying and new LCD and Digitalizer.
(w w w . etradesupply . com/lg-g2-d800-lcd-screen-and-digitizer-assembly.html)
I have never done that though but with a good tutorial on YouTube and the right tools I should be able to do it. But before I take any action which may not work I want more info about this problem.
I made a video of my phone but can't post any links here, the name is: "LG G2 screen doesnt go on? [HELP!]"
Thanks:good:
Don't waste your time or money on this. If it was completely immersed in water, it is in fact unrecoverable. The water might not have an effect on the device the first couple of hours, but after a short while it will corrode it's way trough the device, rendering it useless. The repair center won't touch it because they know that no matter what they do, there is a huge risk that the corrosion will come back. You're better off with a new device.
Sent from my LG-D802 using XDA Premium 4 mobile app
Really?
se1988 said:
Don't waste your time or money on this. If it was completely immersed in water, it is in fact unrecoverable. The water might not have an effect on the device the first couple of hours, but after a short while it will corrode it's way trough the device, rendering it useless. The repair center won't touch it because they know that no matter what they do, there is a huge risk that the corrosion will come back. You're better off with a new device.
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The phone in on the charger and on, Everyday I still hear sounds and such. The phone hasnt been in water more then 1 sec though. And afterwards I left it drying in dry rice for 1 week. I know i am a bit selfish but I think there could be a chance of making it work.
The phone comes with a subscription for 2 years and it's not even a year old ;/
se1988 said:
Don't waste your time or money on this. If it was completely immersed in water, it is in fact unrecoverable. The water might not have an effect on the device the first couple of hours, but after a short while it will corrode it's way trough the device, rendering it useless. The repair center won't touch it because they know that no matter what they do, there is a huge risk that the corrosion will come back. You're better off with a new device.
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Not exactly the same but a friend was skipping lessons at school when we were like 10 (10ish years ago) and using Gameboy Advance SP in the toilets... you can guess what happened... Any way i took it apart and left it in a closet for a few days, gave it back to him fully working after. So it's not necessarily un-fixable.
WPG2 said:
The phone in on the charger and on, Everyday I still hear sounds and such. The phone hasnt been in water more then 1 sec though. And afterwards I left it drying in dry rice for 1 week. I know i am a bit selfish but I think there could be a chance of making it work.
The phone comes with a subscription for 2 years and it's not even a year old ;/
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Click to collapse
How fast until you took it apart? Also, did he remove the batteries quickly after water exposure? I'll bet that's not the case with the phone here...
Sent from my LG-D802 using XDA Premium 4 mobile app
Didn't remove battery, just the back cover
se1988 said:
How fast until you took it apart? Also, did he remove the batteries quickly after water exposure? I'll bet that's not the case with the phone here...
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Well yeah, I just turned it off got the back cover off but not got the battery out. and let it dry.
Is there any way to acces the phone's screen through my PC? The phone is rooted.
Fixed the phone!
I removed the main board from the phone and brushed the connections with a toothbrush. Re-assembled the phone and it worked!
The only money I spent is for a plastic opening tool and a philips screwdriver.
pho . to/5mF1y <- link for pics

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