Database Users

Calling Google about scratches?

I've got a ton of scratches that are pretty deep all over my Nexus 4 that have been appearing since I got the phone. My last phone was an Atrix and after dropping it a few times I never cared to take that good of care with it and it has only very small scratches, none of which near as deep as the scratches I've been getting on the N4 which I take extremely good care of. I was one of the first to receive the Nexus 4. Is it possible that I got a bad phone or has the whole "bad batch" thing just been tossed around? I'm thinking of calling Google and asking but I would like input before that. Maybe I'd prevent wasting someones time... but if this thing really is defective in some way I would like a replacement.

I have the same problem as you. I've only dropped the thing once and I've always stored it in a pocket alone and yet I have tons of scratches all over. So much for gorilla glass. Let me know if you do call what the results are!
Sent from my Nexus 4 using xda app-developers app

The front of mine is still perfect after two weeks. The back has the protector on still and somehow there is a scratch near the camera.... I'm worried about taking it off until I get my case. Here in Toronto the only way to get a case for it is online shopping... My original case order was cancelled and I got scammed in the process so I had to order a new one that'll come in about a month -_-
Sent from my Nexus 4 using xda app-developers app

Seriously? You're gonna call Google and tell them what? You scratched your phone...not Google -_-… they didn't make the glass.
Sent from my Nexus 4 using Tapatalk 2

Serious_Beans said:
Seriously? You're gonna call Google and tell them what? You scratched your phone...not Google -_-… they didn't make the glass.
Sent from my Nexus 4 using Tapatalk 2
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Did you read the post? Yeah I'll call them out if I get enough people saying they think it could be defective. I've seen a couple threads where people were saying they sent it back for scratches. I'm pretty much asking if people think there was a chance of actually having a defective device and if so could the glass be effected by that.

Glass is glass. It isn't a defect in your phone, you've just had bad luck with the phone and probably sand or other fine particles coming into contact with it.

oricatiy 11am
Pics or it didn't happen

i noticed scratches the 2nd day of use so i called Google and they sent me a replacement

1. It's glass. A single speck of sand will scratch it. It's glass.
2. Because it is glass, you would have been wise to invest $6 in a noninvasive front and back body skin to protect it. You don't think you need it, until you realize you did.
3. It isn't defective and Google won't help you.

Nospin said:
1. It's glass. A single speck of sand will scratch it. It's glass.
2. Because it is glass, you would have been wise to invest $6 in a noninvasive front and back body skin to protect it. You don't think you need it, until you realize you did.
3. It isn't defective and Google won't help you.
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1. You didn't have to say "its glass" twice
2. I purchased many different screen protectors and all of them where very annoying. This screen was especially designed to be super smooth and it is super oleophobic. Why ruin the experience with a screen protector?
3. I've heard of people saying that they could be defective and scratched too easily so and they even got an RMA. The person above you seems to have gotten one for the screen scratching. I have had cheap phones that I have taken horrible care of that have no scratches on their screen. I have also heard of people taking awful car of their nexus 4 and talking about how durable it was and how it still has no scratches. I've babbied this thing and had a screen protector on it through November to middle December. This all leads me to believe tat something is not right with the screen.
Sent from my Nexus 4 using xda premium

As you say yourself, the glass on the Nexus 4 is meant to be oleophobic, which means that the glass is covered with an oleophobic coating, which scratches more easily than glass would. You just have to be even more careful with it.
Sent from my Transformer Prime TF201 using Tapatalk HD

Chrono_Tata said:
As you say yourself, the glass on the Nexus 4 is meant to be oleophobic, which means that the glass is covered with an oleophobic coating, which scratches more easily than glass would. You just have to be even more careful with it.
Sent from my Transformer Prime TF201 using Tapatalk HD
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What? The Oleophobic layer is what makes it more scratch resistant. Friction is what causes scratches and if there's less friction then it lessens the possibility of scratches.
I swear people like to talk crazy stuff sometimes. I've had my phone for over a month now (ordered Nov 27 and received Dec 6th). The back of my device is perfectly scratch free now and i'm pretty gentle with my device as well. Dunno wtf you people are doing with your phones but I have no case or anything either and it's perfect still.

Err, no. The oleophobic layer is made of softer material than glass, so obviously it's going to scratch easier. Making something more slippery doesn't make it less easy to scratch.
Sent from my Transformer Prime TF201 using Tapatalk HD

Umm NO, here's the word straight from the horses mouth:
http://www.corninggorillaglass.com/sites/all/files/COR_GG_WhtPaper_Easy-to-Clean.pdf
Go to page 4.
Abrasion Resistance
Scratch resistance was found to be an added benefit of the easy-to-clean coating on Corning Gorilla Glass. Test samples
comprising 1/2 coated and 1/2 non-coated regions were tested by wiping across both surface areas with 150 grit silicon carbide
sand paper, using the crock meter, for 40 passes (back and forth) at ~1.5 PSI. Surfaces were then tested for haze to determine the
degree in which optical appearance of scratches was mitigated. Figure 3 shows an optical photo of such a sample, exhibiting
significant scratching on the non-coated region whereas few visible scratches exist on the coating. Figure 4 demonstrates this
effect further, plotting haze for coated and non-coated glass regions and for chemically strengthened soda-lime glass.Test
conditions also showed a significant benefit for Corning Gorilla Glass over soda-lime glass (50-60% improvement), and further
benefit for the easy-to-clean coating (additional >75%).
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ADDING the oleophobic coating helps the glass to be more scratch resistant as well as the fingerprints and all that jazz too. Gorilla glass itself is tough but adding that layer helps protect the surface of the Gorilla Glass making it more scratch resistant.
If you want more info, go look up XDA TV and learn something or 2 as well. There was a girl (forget her name now) that explained gorilla glass for her Note 2 device in which she mentioned this as well with more details.
Ahhh found her, it's Erica:
http://www.xda-developers.com/xda-t...ass-drops-tests-composition-xda-developer-tv/

OP, I agree that we shouldn't have to ruin the experience of the phone for the sake of everyday use. I've never had screen protectors and very rarely get scratches while living a fairly active lifestyle.
So far I've not had any scratches on the screen, even cycling with the phone in my pocket. I have been happy with the scratch resistance so far and would compare it to other phones of similar quality.
The back glass has not held up nearly as well, despite sharing the same pocket/conditions. I have a few hairline scratches, particularly over the nexus logo and unfortunately over the camera. My guess is that this happens while pulling the phone in/out of pocket and that is why they are clustered over the logo area.
I'm not sure how much a call to Google will do, can there be quality problems with glass that would cause some to scratch worse than others? QA issues causing breaking seem more likely. To answer your question though, I've not been babying the phone (well, maybe a little) and don't have a hint of a scratch on the screen after a month.

I don't think you can RMA it for scratches after having it for 2 months but it doesn't hurt to call and all they can do is say no.
I myself have no scratches, I should add yet here, and I received mine on November 27th. But it has never seen the inside of my pocket, I bought a belt clip case immediately that it sits in if I'm out and about. IME Pockets are too dangerous as my phones always ended up getting scratched in my pocket because I dropped change in there or put my keys in there by mistake.
I did finally put a screen protector (skinomi) on the front after about a month but I'm not happy with it, it does ever so slightly ruin the experience especially since it is too soft and gets marks in it and it has a dull look to it. But I'm being more than anal about watching out for scratches with this phone as it was an investment. Eventually I'm sure I won't give as **** anymore and start treating it like any other phone but right now paying $400 for a phone still stings a little.

Thanks for the links and I stand corrected. Coming from a Galaxy Nexus, most users found that the display tends to get scratched more than other non-oleophobic glass so it was just generally assumed that the coating was the culprit. Obviously from Corning's documents this isn't the case with Gorilla Glass and their oleophobic coating.
Sent from my Nexus 4 using Tapatalk 2

BravoMotorola said:
I've got a ton of scratches that are pretty deep all over my Nexus 4 that have been appearing since I got the phone. My last phone was an Atrix and after dropping it a few times I never cared to take that good of care with it and it has only very small scratches, none of which near as deep as the scratches I've been getting on the N4 which I take extremely good care of. I was one of the first to receive the Nexus 4. Is it possible that I got a bad phone or has the whole "bad batch" thing just been tossed around? I'm thinking of calling Google and asking but I would like input before that. Maybe I'd prevent wasting someones time... but if this thing really is defective in some way I would like a replacement.
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Take better care of your phone and it won't get scratched

VoiD_Dweller said:
Take better care of your phone and it won't get scratched
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+1 ... haven't dropped or scratched my phone. Using a bumper and a rearth slim for the first couple of days of having it.
hope i didnt jinx myself just now

VoiD_Dweller said:
Take better care of your phone and it won't get scratched
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So did you read the post? That's exactly my point, I do take really good care of it. Now (again go read my posts) I did have an Atrix before this phone and tossed it around quite a bit and it has hardly any scratches that are as deep as the ones on the nexus. The only scratches it has are around the edge and can only be seen in the sunlight. I owned the Atrix for almost two years and never had a screen protector for it. I've owned this phone for only months, and its only gone one month without a screen protector. It seems new scratches appear each week and I'm doing everything to prevent them. It just makes no since why it would be collecting so many scratches in just a small amount of time.
kzoodroid said:
I don't think you can RMA it for scratches after having it for 2 months but it doesn't hurt to call and all they can do is say no.
I myself have no scratches, I should add yet here, and I received mine on November 27th. But it has never seen the inside of my pocket, I bought a belt clip case immediately that it sits in if I'm out and about. IME Pockets are too dangerous as my phones always ended up getting scratched in my pocket because I dropped change in there or put my keys in there by mistake.
I did finally put a screen protector (skinomi) on the front after about a month but I'm not happy with it, it does ever so slightly ruin the experience especially since it is too soft and gets marks in it and it has a dull look to it. But I'm being more than anal about watching out for scratches with this phone as it was an investment. Eventually I'm sure I won't give as **** anymore and start treating it like any other phone but right now paying $400 for a phone still stings a little.
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Just so you know, neither keys or pocket change will scratch your phone, its sand and the glass particles in dust you want to worry about.

Screen scratches super easy gorilla glass is a lie!

Haven't dropped my phone and handle it as if it were my child. I have three hairline scratches on the screen from setting it on a counter[face down]and picking it up to see activenotifications. Disappointed with the build quality moto!
Sent from an impatiently bought moto x

joshpersaud said:
Haven't dropped my phone and handle it as if it were my child. I have three hairline scratches on the screen from setting it on a counter[face down]and picking it up to see activenotifications. Disappointed with the build quality moto!
Sent from an impatiently bought moto x
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Are the scratches on the actual screen surface or on the front lip of the phone? From my experience the front lip area is very sensitive to fine scratches (though not very noticeable) but the screen itself is pretty resistant. This is a bit extreme, but worth checking out too --
http://www.youtube.com/watch?v=SlFS-hQK50I

joshpersaud said:
Haven't dropped my phone and handle it as if it were my child. I have three hairline scratches on the screen from setting it on a counter[face down]and picking it up to see activenotifications. Disappointed with the build quality moto!
Sent from an impatiently bought moto x
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That's odd considering the screen doesn't touch a surface when you lay it face down. There are small lips at the top and bottom of the phone to keep the screen slightly elevated. Are you sure it wasn't caused by dust/sand/grit in your pocket?

Usually use a screen protector but haven't found a nice one yet. Its on the actual screen. Goes right through my keyboard. Will take pics soon
Sent from an impatiently bought moto x

_MetalHead_ said:
That's odd considering the screen doesn't touch a surface when you lay it face down. There are small lips at the top and bottom of the phone to keep the screen slightly elevated. Are you sure it wasn't caused by dust/sand/grit in your pocket?
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Usually I'd mark it down to pocket sand but it happened while on a desk. Set it down, went to bathroom and came back it was scratched.
It sits like a nexus in a desk but I think it might have been from the mouse pad I had it on.
Sent from an impatiently bought moto x

Gorilla glass scratches all the time, something like a grain of sand can scratch it.

eallan said:
Gorilla glass scratches all the time, something like a grain of sand can scratch it.
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That's because sand is one of the toughest materials. Yes, tougher than a steel knife.

It will be a great day on xda when people stop buying into the false info regarding gorilla glass and scratching....
Sent from my SCH-I605 using Tapatalk 4

If it was a stone based countertop, then it may be hard enough to scratch gorilla glass.
Sent from my DROID BIONIC using Tapatalk 4

I too scratched it by putting it face down on a table. The center of the screen touches the surface and it even spins. I got semi-circular scratches on my phone. I never once got scratches on my GS2, so the only explanation is the fact that there is no lip. Today I received a replacement device and sent back the scratched one (Moto has a 14 day exchange policy). Now we know not to put it face down.

I learned my lesson with my Note 2. It was the first phone I didn't put a screen protector on and it was also the last one. I put one on my X before I even powered it on.

Ivan Fuentes Hagar said:
That's because sand is one of the toughest materials. Yes, tougher than a steel knife.
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I know.
Well, "sand" can be many different things, some of which have quartz which is very expensive.

jlambeth1 said:
I learned my lesson with my Note 2. It was the first phone I didn't put a screen protector on and it was also the last one. I put one on my X before I even powered it on.
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This? No offense but it is 2013 and people have not learned to put screen protectors on the smartphones?
Sent from my XT1060 using XDA Premium 4 mobile app

bobbysteels216 said:
This? No offense but it is 2013 and people have not learned to put screen protectors on the smartphones?
Sent from my XT1060 using XDA Premium 4 mobile app
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I choose not to use a screen protector. What's the point of protecting the glass if you never get to feel how nice it is? There are no screen protectors that offer the same feel as glass with the exception of the steinheil glas.t ones but they have their own set of issues. I haven't used a screen protector on any phone since the EVO 4G and have never gotten any serious scratches. Superficial swirls, yes, but who gives a crap about those? Not I. These are glass screens not plastic, and as such they are very hard to scratch. They don't need screen protectors.

_MetalHead_ said:
I choose not to use a screen protector. What's the point of protecting the glass if you never get to feel how nice it is?
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Because who doesn't prefer to have scratches on their screens right? It is not like scratches decrease the value of a phone or anything like that, in fact it makes it look better. And who does not like sliding their fingers across scratched Corning Gorilla Glass to get that reddish hue and that stiffness on the tip of their thumbs and index fingers when they scroll and play games?
/sarcasm
Sent from my XT1060 using XDA Premium 4 mobile app

bobbysteels216 said:
This? No offense but it is 2013 and people have not learned to put screen protectors on the smartphones?
I knew better but figured I would chance it and if I got a scratch that pissed me off enough I would just do an insurance claim. Oh well, it's my son's problem now that nice I gave him my Note 2.
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bobbysteels216 said:
Because who doesn't prefer to have scratches on their screens right? It is not like scratches decrease the value of a phone or anything like that, in fact it makes it look better. And who does not like sliding their fingers across scratched Corning Gorilla Glass to get that reddish hue and that stiffness on the tip of their thumbs and index fingers when they scroll and play games?
/sarcasm
Sent from my XT1060 using XDA Premium 4 mobile app
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Right, so use a crappy protector so the next guy gets to use a perfect screen. I sell all my old devices so I am well aware of how it affects resale value. Are you really going to ugly up your phone for a year or so with a protector just so you can make an extra $50 later on down the road? Or drag your fingers across a ****ty plastic protector vs. nice smooth glass when gaming? Doesn't make any sense to me. It boggles my mind how people scratch their screens so easily. I work in the trades and I always toss my phone in my tool bag with tons of sharp, jagged tools and I don't get any scratches ever. On any phone.

bobbysteels216 said:
Because who doesn't prefer to have scratches on their screens right? It is not like scratches decrease the value of a phone or anything like that, in fact it makes it look better.
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Hint: not everybody considers buying a phone for resale after the new hotness comes along. People who do? Of course they should consider putting on a screen protector and an otterbox.
But people who value ergonomics? Not so much.
FWIW, my last two phones have been case and screen protector free. They've picked up the odd cosmetic ding, but the gorilla glass has been flawless after two years of usage. YMMV.

thedosbox said:
Hint: not everybody considers buying a phone for resale after the new hotness comes along. People who do? Of course they should consider putting on a screen protector and an otterbox.
But people who value ergonomics? Not so much.
FWIW, my last two phones have been case and screen protector free. They've picked up the odd cosmetic ding, but the gorilla glass has been flawless after two years of usage. YMMV.
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Agreed 100%.

thedosbox said:
FWIW, my last two phones have been case and screen protector free. They've picked up the odd cosmetic ding, but the gorilla glass been flawless after two years of usage. YMMV.
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Click to collapse
Hint: Everyone cannot have a smartphone for two years and not use screen protectors without having a scratched up screen. There are no ergonomics to value on a scratched up screen unless one appreciates having their fingers get red or irritated from rubbing it while scrolling, swiping, or playing games.
Sent from my XT1060 using XDA Premium 4 mobile app

Screen protection

Hi, ive all ways had a screen protector fitted to my phone but it does need replacing as it absorbs the daily use. Can anyone provide their experience of the gorilla glass resistance to every day use using their phone without a protector.
Sent from my XT925 using xda app-developers app

Had my phone from the beginning and have never had a screen protector. My screen has endured over its life and it could pass as a brand new screen. This phone is designed to be durable. IPhone tender care is not needed
Sent from my DROID RAZR HD using Tapatalk

Put new screen protector on your phone. Gorilla glass is just good marketing. Can be easily scratched by speck of dust under your finger. About dropping on hard surface (rocks, grit...) is pointless to speak of.

kenrw7 said:
Hi, ive all ways had a screen protector fitted to my phone but it does need replacing as it absorbs the daily use. Can anyone provide their experience of the gorilla glass resistance to every day use using their phone without a protector.
Sent from my XT925 using xda app-developers app
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Click to collapse
this question/topic has been discussed at least 50 times before and the result is always the same.
-some people never use them and claim no scratches
-some people didnt use one and claim scratches
-and some people (like me) would never use a phone without one
its pointless to go over this issue again. for every yes there will be a no.

Thanks for all the constructive comments I've decided to side with caution and buy another batch of screen protectors. After all they are relative cheap and offer a front line level of sacrificial protection.
Sent from my XT925 using xda app-developers app

bweN diorD said:
-and some people (like me) would never use a phone without one
its pointless to go over this issue again. for every yes there will be a no.
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I have them on every device I use, including my Ipods, and even Garmin GPS. I'd rather be safe than sorry. The only one that suffers a little from the protection is the N7.

I have owned my phone since September 2012. Been using protector maybe 2/3 to 4/5 parts of the time. It is the sensible thing to do. Peeled it off months ago as it did began to bug me a little due to 'oily smearing'. Also I figured the 'end life' of the device I would want is as nice as possible. No accidents or detrimental effect seen so far. It Seems possibly a little more durable than I originally thought. That said I am glad had it on so long to minimize risk and will surely use one again as soon as I get a new phone at some point... Also I think there is a very big difference in people's perception of 'normal daily use'. I am generally very careful with my more expensive gadgets (phone included).

If someone wish to scratch the screen, just take some sand and spoil with the finger over the screen.
Warning, this will most probably scratch your screen!

Didn't have one on initially but the wife and 2 young children seem to think black rectangles are hockey pucks. A few small scratches on the glass later i've started keeping a protector on it. I prefer the glass directly but better to have a scratched and replaceable piece of plastic than the glass thats a pain to replace

vipthomps said:
Didn't have one on initially but the wife and 2 young children seem to think black rectangles are hockey pucks. A few small scratches on the glass later i've started keeping a protector on it. I prefer the glass directly but better to have a scratched and replaceable piece of plastic than the glass thats a pain to replace
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Black circles and black rectangles are pretty similar.

I don't see why you would need a protector. My screen has only one little scratch, and you can't even see it unless you look at the screen off with a really bright light.
Best experience with a screen I ever had. And I'm not just talking about durability. The colors and definition are truly remarkable.

i use liquid screen protector it hardens as like a layer of plastic over the screen

I hate the feel of SPs and never use them...had this phone since release and only have a small faint scratch that's only visible when the screen is off, other than that no issues...small price to pay for the responsiveness I require.
|[JTC MaxxHD]|

Anybody Else Going Naked?

Meaning your phone, of course!
I HATE screen protectors, but I'm OCD about scratches, so I originally was going to put one on with a case. Now with Nexus Protect, I was thinking of going naked, and paying the deductible a year or so in, if there are any major scratches, then again when I upgrade to have a new phone to either sell or store away. This is barring me legitimately breaking the phone, obviously. Anybody else going naked, and if so, is it because of Protect?
Sent from my Nexus 5 using Tapatalk

I never use a case I do however use a tempered glass screen protector, have the N6 now and when I get the N6P I'll do the same.

Koopa777 said:
Meaning your phone, of course!
I HATE screen protectors, but I'm OCD about scratches, so I originally was going to put one on with a case. Now with Nexus Protect, I was thinking of going naked, and paying the deductible a year or so in, if there are any major scratches, then again when I upgrade to have a new phone to either sell or store away. This is barring me legitimately breaking the phone, obviously. Anybody else going naked, and if so, is it because of Protect?
Sent from my Nexus 5 using Tapatalk
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That's crazy talk, bruh. I always rock a glass screen protector and at least a minimal TPU case on all my phones. I do it partly for myself, but mostly for resale value. The difference in sales price between a scratched/used-looking phone and a like-new one can be significant. Over the course of one or two years, I know that I will ''definitely'' scratch, scuff, and drop my phone at least a tiny bit, so it's cheap insurance. I've never lost or broken a phone and never purchased phone insurance, so I must be doing something right.

ive kind of stopped caring, to be honest. I was super anal about all of my devices, went naked on my HTC One, LOVED it, so I then went naked on my iPhone 6. Thing is scratched to hell, but I'm giving it to my dad (he's on an iPhone 4 and doesnt care about the scratches), and I've kind of just accepted scratched phones. Like OP, if I really go nuts with it, I'll just use Nexus Protect a year into it and get it replaced or something...

I really want to rock this phone naked but I feel like it'll be really slippery :s

Don't know yet, but I usually get a backless Bumper case for my Nexus's...

I will never own a phone that doesn't have a zagg glass invisible shield on it, they offer better protection than a regular screen protector, and it doesn't change the feel of the phone. Glass beats silicone/plastic/whatever they are made out of everything.

I've gone naked on all my phones for the last 4 years. People want thin phones with small bezels, and then they ruin it by putting it in a case.
I am careful with the phone, like never putting other things with it in my pocket. Have not yet scratched the screen (no screen protector, of course). But the paint on my Galaxy Note 3, which I'm replacing with the 6P, is peeling in places.

pwnerast said:
That's crazy talk, bruh. I always rock a glass screen protector and at least a minimal TPU case on all my phones. I do it partly for myself, but mostly for resale value. The difference in sales price between a scratched/used-looking phone and a like-new one can be significant. Over the course of one or two years, I know that I will ''definitely'' scratch, scuff, and drop my phone at least a tiny bit, so it's cheap insurance. I've never lost or broken a phone and never purchased phone insurance, so I must be doing something right.
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This
Sent from my Nexus 6

Also, apologies to XDA for my filthy potty mouth.

I've never used a case. Naked all the way!

I use a belt case. All my phones are naked.
As for fashion? Behold the field in which I grow my f**ks, as you can see, it is barren.

Definitely a tempered glass and most likely naked, unless the camera bar is hideous in person, then a skin on the back.

Gonna try without a screen protector, see how well the Gorilla Glass 4 holds up. May have to get one of the cases on Google Store though, getting 50% off because I purchased the phone with Fi.
Sent from my Nexus 6

I'm going to put on a dBrand skin on the back, but nothing more than that

Always naked. But hopefully the Nexus lettering on the back doesn't fall off this time. Moto's adhesive sucks.
Edit: looks like there's no stickers on the 6P. Perfect.
Sent from my Nexus 6 using Tapatalk

Insurance > Case
Phones are ergonomically designed to sit in your hand, (most) cases are not

Will go tempered glass screen prot, and no case.

Koopa777 said:
Meaning your phone, of course!
I HATE screen protectors, but I'm OCD about scratches, so I originally was going to put one on with a case. Now with Nexus Protect, I was thinking of going naked, and paying the deductible a year or so in, if there are any major scratches, then again when I upgrade to have a new phone to either sell or store away. This is barring me legitimately breaking the phone, obviously. Anybody else going naked, and if so, is it because of Protect?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
defintely use a Glass SP bro, i hate scratches so i always use the Glass Sp's for phone i buy newly ! protect the expensive screen mate

El Daddy said:
I've never used a case. Naked all the way!
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Look at that, I recognize you from the hammerhead forums! Glad to see that I'm not the only one that jumped the shark (pun totally intended) to the 6P.
To everyone, does a tempered glass SP feel just like GG? How does it affect screen quality? That's my issue with plastic SPs, they don't feel right, and tend to refract too much light. If tempered glass fixes those things, I'll definately throw one on.
Sent from my Nexus 5 using Tapatalk

pixel drop test

i'm shocked.......

Pretty poor
Sent from my Pixel XL using Tapatalk

Yikes... ***quickly orders case***
Sent from my SM-N930T using XDA-Developers mobile app

wooow one drop on the screen and the screen is dead thats bad hopefully covers will be shipped before the phone

Amritttt said:
wooow one drop on the screen and the screen is dead thats bad hopefully covers will be shipped before the phone
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My cases showed up yesterday from Amazon. Still waiting the 28th for the phone. I ordered it along with a tempered glass protector from vzw. It's a shame really how bad this phone has turned out to be for some people.

Verizon stores have the Tech21 cases which I love.... Blew $30 on cases on Amazon I'll be returning. They also have tempered glass screen protectors. $65 for case and screen protector.. A tad overpriced, but peace of mind is priceless?
Sent from my Pixel XL

tommyntpham said:
My cases showed up yesterday from Amazon. Still waiting the 28th for the phone. I ordered it along with a tempered glass protector from vzw. It's a shame really how bad this phone has turned out to be for some people.
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I will be getting my phone by October 30th to dubai and tampered screen,case,covers will be here by 26th phone will be delivered home by DHL really exicted

Sad to see somebody destroying a new device.
I just wonder when he broke the screen how high was that drop.
In real life what is the worst drop you may subject your device to maybe 4 or 5 feet on to concrete, this drop looked worse to me.

Holy cow!!!! That's crazy! I ordered the rhino bumper, glass protector and a bestskinsever.com matte back cover. Hope that's enough! Based on this video, I'm thinking maybe not!

Crazy. You drop glass and it breaks. Why are people so enamored by these.
Not one part of this is a controlled experiment that tells you anything. Could be a loose connection in that unit etc. Until a lab does a test don't give it another thought. Put a case, don't put a case but don't put a case because of this guy's video.
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jackdforme said:
Crazy. You drop glass and it breaks. Why are people so enamored by these.
Not one part of this is a controlled experiment that tells you anything. Could be a loose connection in that unit etc. Until a lab does a test don't give it another thought. Put a case, don't put a case but don't put a case because of this guy's video.
Sent from my Pixel XL using XDA-Developers mobile app
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Because it fares poorer than other phones so far. Yeah, 1 non-scientific test isn't conclusive, but it's not a good start.

Yikes..
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Not surprised. I'm handling mine with kids gloves until my case arrives..
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If I'm going to watch a video like this, id pick one that didnt have a jump cut after they drop the phone before it's picked up lol.

Just dropped mine 2 feet and the screen cracked, stopped responding, and started turning purple. Strange thing is it had a tempered glass protector on it that is undamaged. Very disappointed in the screen on this. I don't use cases and I've never broken a phone, especially not one where the tempered glass protector was undamaged.

I've seen TONS of phones with broken screens and intact screen protectors.
People that think they help with drop protection are living in a fantasy land. Why would that tiny piece of tempered glass do anything on a drop? I'll answer my own question by saying it doesn't. Anyone that works at a phone repair center knows that firsthand. It is a placebo.
They do help with scratch protection though, obviously.
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That Gorilla Glass 1,2,3,4...100 is just a marketing scheme, and that piss poor back glass design on Pixel just makes it worse

Obviously you've never dropped a phone and had that tiny piece of glass break while the screen is intact. It's happened to me over a dozen times as well as my wife and probably countless others. Just because you've never experienced it doesn't mean it never happens.
JasonJoel said:
I've seen TONS of phones with broken screens and intact screen protectors.
People that think they help with drop protection are living in a fantasy land. Why would that tiny piece of tempered glass do anything on a drop? I'll answer my own question by saying it doesn't. Anyone that works at a phone repair center knows that firsthand. It is a placebo.
They do help with scratch protection though, obviously.
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I have indeed. But none of those drops would have cracked the MUCH thicker phone screen anyway.
It is basic physics that a 0.2mm piece of glass is going to break before one 5x+ thicker.
There simply is no real shock absorption in that amount of glass.
Can definitely help with scratches and nicks caused by abrasive impact though.
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