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Just placed my order through premier earlier and then got an email 3.5 hours later saying that they are backordered...
I haven't gotten my confirmation email yet from an order I placed about four hours ago, but the Premier website shows that I have an order in progress (with no details).
Man, that didn't take long!
Yep I just heard they are out. I don't have an ETA when at&t will get more but I will post something as soon as I hear it.
I got the last one from my local ATT store, but they only had 3 total.
I got one from an AT&T store and they said they had plenty left, I guess it just depends what area you're in...
alphajake said:
I got the last one from my local ATT store, but they only had 3 total.
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When I showed up to get mine Sunday they hadn't even put it out yet. Lol
Yeah, I was the only one so far to buy it from the RadioShack I work at, they have quite a few in the back (they haven't even made a dummy phone available for the store).
Mine is still back-ordered
Same here. I've also been trying to call the premier number and haven't been able to get through to talk to anyone. I just want an approximate date...
I got through (took about 30 minutes). They said that it would either ship the end of this week or beginning of next. I cancelled my order -- maybe I'll get the nexus one instead, and risk the wrath of my wife.
What do y'alls think? I like the small form factor of the aria, and the price is right, but ... nexus one!
i ordered mine within 30 minutes of it going on sale saturday night.. and mine was backordered...
could try Best buy... got mine from them for $130 with no need to bother with rebates
Cronis said:
could try Best buy... got mine from them for $130 with no need to bother with rebates
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or amazon, newegg, dell, or tigerdirect. all of which have it cheaper unless you have a really good FAN discount
Yeah Newegg (Simplexity) is best price around, no FAN req'd. Ordered Sunday night, receiving 2 Arias in the mail Wednesday.
If you want to pick it up in person and actually want to PAY for the phone, go to Costco. Best in-store price, better than Best Buy.
newegg and letstalk.com both have the Aria for free right now
Just an update:
I was finally able to get through to premier yesterday, all of the other times I tried it just said to try again later. The person I talked to said that it was too late to cancel the order.
Today, I just got an email saying that my phone has shipped. Now, it's time to wait for the fedex man to arrive @ my house...
I had ordered one for my wife through premier store on monday night and it came as back ordered too. I canceled and went to my local store where they then gave it to me for $229 and $100 in free accessories. The premier store wanted $318.99... I'm glad it was on back order or I would have paid the $318.99 amount. Its no nexus, but it sure holds its own. And, apps that aren't in the app store can be installed via bump. We put shapewriter on hers last night from my nexus and it worked perfectly (shapewriter is not in app store).
Mine finally shipped...just in time for the weekend and I doubt they sprung for Saturday delivery. So tomorrow I am going to call the FedEx depot and beg for them to let me pick it up.
Ordered mine today over the phone with premier. It has been processed and shipped already. So they obviously have them in the warehouse. Good luck guys
Has anyone that ordered from the Moto Store received their lapdock? I've called numerous times to Motorola Store to place an order and they keep telling me that either its not available or that they don't sell it without the phone. Those people are EXTREMELY rude.
i paid for my laptop dock on Wednesday last week, paid for overnight shipping. Still hasn't shipped. Price has dropped $50 since my order was placed. I emailed them and called them 3 times asking when it would ship or if I could at least get a $50 partial refund. Really ticking me off.
johnnobts said:
i paid for my laptop dock on Wednesday last week, paid for overnight shipping. Still hasn't shipped. Price has dropped $50 since my order was placed. I emailed them and called them 3 times asking when it would ship or if I could at least get a $50 partial refund. Really ticking me off.
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Yep. Exactly as I expected. This is gonna go bad fast. :/
mine is shipping today, arrives tomorrow.
What's really interesting is the fact that it went up back to $399 earlier today and if you check now, it's back up to $499. I placed my order last Weds as well and still am waiting for a tracking number.
Bad Ash said:
What's really interesting is the fact that it went up back to $399 earlier today and if you check now, it's back up to $499. I placed my order last Weds as well and still am waiting for a tracking number.
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Damn it. I was thinking about ordering for $369, but for $499... that is just too expensive.
Still gonna wait for the price to drop again, no point wasting money on something that is going to go down in price anyway as nobody buys it
when I went to the ATT store on the 13th to preorder my phone, the guy screwed up and pre-ordered the laptop dock instead. I didn't notice this until the 18th. i then went back up there to order the phone correctly. I couldn't cancel the laptop order because it went for packaging/shipping that day.
Anyway, long story short, I got both the laptop and phone on the 21st. Played with laptop for all of 5 minutes and immediately returned to my local ATT store. It's a $500 web browser. A slow & laggy one at that. Just my opinion.
Has anyone received a tracking number from Motorola? I keep getting the run around from them on my order placed last week... Not happy.
OT:
I've had the laptop dock since tuesday of last week... IMO if you get the package deal it's a SICK deal, I haven't picked up my $1000 Laptop ONCE since I got this thing... and I don't even have citrix at work.
I'm using logmein and it's SICK.
With the MIR it's 200 for the phone 200 for the dock... that's an awesome deal imo.
No idea on direct orders from Moto.
1.2.3.gone
The lapdock has disappeared from Moto's online store. Strange.
A supervisor told me they were flooded with orders and shipping has been delayed... I find that hard to believe but this is not cool.
Sent from my Atrix using XDA App
Has anyone gotten their order yet?
When the xoom had the $207. off coupon I bit and put it in my cart and when checking out I had the free gel case and free 2nd day shipping and when I pressed complete they changed my order and charged me the $29.99 and standard shipping with which it's just coming today after ordering on the 24th if I hadn't called them last week who knows when this order would have been shipped ! well I called them and I said I would like to cancel this order and the customer service guy said I can't that it already has been shipped which it wasn't and then an hour later I get a email saying my order was shipped which it wasn't then 3 days later it shows up being in UPS hands in texas being shipped ! If you think this is the way a company should do business then their is something wrong with you ! I felt like there forcing this on me, I called my bank and told them of this the night of the first email and it wasn't charged and then I called after the charge and then said let them ship it and then do as they say RMA it back ! I could never ever buy from motorola again after this experience, This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
Paragraphs. Punctuation.
You should use them.
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Yeah, I honestly think the OP is pulling our chain. How can you be complaining that you were able to get the 25% off?
This is what 12 year old rambling looks like.
Post count, it's all about the post count. It's easier to increase it with complaints than productive posts.
There should be a temporary complaint forum to put these posts so we don't have to see them.
Just refuse delivery for a faster refund and stop posting here.
Sent from my EVO using XDA App
What this board needs is active mods.
If mods removed the posts:
1) talking about tablets other than the xoom
2) complaining (for some insane reason) about getting the 25% off coupon
3) complaining about known limitations at release
I think this forum would be a lot more pleasant.
wow dude i would be just as pissed if i got 200 bucks off for scamming the company.
i kinda feel the op's pain... I ordered a xoom with a 10% off coupon, then as soon as I read the 25% off one I ordered again using that coupon, and immediately called to cancel my first order. The lady said the ordering department was closed until next morning.
Called back the next morning and got the run around from like five motor cs reps one even hung up on me. When I finally got someone willing to help and not transfer me to the beggining option menu, they told me it was shipped and could not be canceled. I had to refuse shipment. Needless to say it didn't ship until the following tuesday.
So I refused the more expensive shipment and kept the 25% off one. Then I look and they charged me for the free gel case. I called moto, got the same run around as before until someone finally
was willing to help. Now I am still waiting on a refund for the gel case and the original order..
As long as it all works out i'm happy I got the discount, as there are many that paid $800 for this device, on the other hand... DOES IT HAVE TO BE THIS DIFFICULT!?
Of course you get charged for the free gel case! But did you realize that the price for the Xoom was much lower?!? In fact, I gained more than 25% off due to that! I don't know exactly what they did but here are my bill details:
Xoom: $571.09
Gel case: $ 21.40
Shipping: $ 0.40
Tax: $ 35.56
Total: $628.45
Now do the math: The Xoom PLUS the gel case add up to LESS than $599 which would have been the 25% off for the Xoom.
My total was $660... motor guy put a "high priority"ticket in for my refund. Still no money :'( but like I said as long as it works out, I camt really complain ;-)
Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
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You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
almostinsane said:
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
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Really? So this one going for $790 would cause you to not break even? Amazing, I didn't know Ebay/Paypal took out 16%! The more you know..
http://cgi.ebay.com/Verizon-Motorol...20750945884?pt=US_Tablets&hash=item3365c81e5c
Never underestimate how stupid people are on Ebay. And remember most sellers don't charge sales tax, so you could buy a Xoom on ebay for over $800 and still get it cheaper than at the store.
Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
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LOL quote of the day.
I wouldn't make a new forum for this but since is here I'll give my experience....
I ordered around 5:45 est on the 24th, My order said it would be here between March 1st or 2nd. Watched forums and patiently waiting....After about a week I decided to call(On March 3rd). First call gave me a scripted response that it would ship today.
I waited till the next day and had no info, So I contacted live chat this time hoping they could fill me in. They escalated the issue and said I would get a call back.
About 45 minutes later I get a call back saying that the order couldn't interact with their system so that the order would be cancelled. So I accepted it and didn't put up much of a fight.
About 8 hrs later my order was still in my system so I decided to call back and see what was up. The CS agent tells me.....Your order is not cancelled and will ship today. So I was a bit happy to hear that yet still not convinced why I am told conflicting reports.
So Saturday morning I decide to call since I heard nothing. They said their order department is closed and expect a call within 24-48 hrs.
On Monday I get in touch with someone who puts me on hold for 5 minutes while trying to get into touch with their "Executive Order Department". He comes back and says he can't get in touch with them so he would call me back within 10 minutes when he knows something.
I get a callback from him about 20 minutes later.(I appreciate he actually did as he said). But his response was that they have no further information on my order and someone from the executive order department would call me back. I could of swore this is the same dept. he was trying to get in touch with originally to see my order.
So a cpl hours later they call me up and its the same lady.(One of the nicest ladies I have ever talked to) She continues to apologize and gives me the same info she told me Friday about my order forced to be cancelled.
This time I was a little more prepared because I was sorta expecting it since she told me that before. So I asked what I could do and she gave me a phone number to call and see if anything could be done.
I then called the number and started explaining my case.....the lady then responds that we had JUST talked a minute ago. I said that this was the number that you gave me to try and get this worked out. She then said Hmm......I guess the system is auto transferring you to me.
This is the 3rd time btw that a rep gave me a "proper" phone number to call and it ended up going someplace different.
She gave me another number to try and gave me her direct line in case I ran into any more problems.
I then tried the new number and it did indeed lead me to a salesperson. I explained that my order was cancelled and the runaround I got. She said I am sorry and you won't be charged. I said well "I want the Xoom".
She then puts me on hold and comes back and says she can place the order under the same price. She takes my CC and says ok it'll take 2 days or so to clear and we say our goodbyes.
Thats about where its left off. There is a charge of $600+ on my card now from the order but I have no receipt/email information regarding my order.
So atm my original order is still an open order with my CC and shipping sitting there but I have been assured they will not charge me for it. I also have a second one ordered that is supposed to clear within a day or day.
I would likely still buy a Moto product even though I consider this experience to be a nightmare. Anyway...Thats my little rant/experience with Moto.
Great deal but definitely a hassle!
And I don't know why people think it was "cheating" motorola. They offered a coupon. We used it! If you're in this forum I would expect that you know most online coupon codes have a limited number of activations. Once that limit is hit, the coupon is no longer valid. Just because we used a coupon doesn't mean a company has the right to treat their customers in this way.
I'm just going to come out and say it. You guys are acting like a bunch of vaginas. I got the deal, yeah I had to wait ,yeah I got the run around but the BS is in the past. *****ing about in a forum ain't going to do nothing for you. Suck it up and drive on.
Sent from my Xoom using XDA App
its not in the past for me, I'm out $800 until this clears...
justabrake said:
This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
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I'll take it off your hands for 660! quick easy and you wont have to deal with moto!!!
Why is there constant flaming? This is the kind of thing that turns good forums into bad ones. The OP has the right to talk about his experience (especially in the General XOOM section) and maybe this might make it onto a blog site and be seen by a Motorola exec and force them to do something about it. I've ordered my XOOM last week with the 10% discount and just got a call saying it didn't go through their system so it will be cancelled. This thread was useful for me to see what my next step should be. Plus it's annoying to be charged $800 just to have the order cancelled. Thanks OP for this useful thread.
Sent from my Nexus One using XDA App
I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje
i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now
im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.
We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.
this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??
I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.
can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...
I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App
I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.
Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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expansysy ain that good, unless u go to their hq i believe was in manchester?
I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues
I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.
Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.
You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.
Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
I believe if your debit card has the visa logo or something similar on the bottom right that is completely true and the rep wasn't lieing to you.
Sent from my SAMSUNG-SGH-I747 using xda premium
kgbkny said:
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
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I think you can file a claim with Visa, they will reimburse your money and take it up directly with ATT. My wife would know more and if I get a chance I'll bug her about it later this evening.
ThatJawn said:
I believe if your debit card has the visa logo or something similar on the bottom right that is completely true and the rep wasn't lieing to you.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Yeah, my bank's debit cards have the Visa logo on them. I'm going to call customer service and see if I they can do anything to expedite the refund, especially since it was their error to begin with. I've returned purchases made with my debit card to other vendors and received prompt refunds. AT&T already got their phones back, so there is absolutely no reason why I should have to wait that long to get my money back.
ancashion said:
I think you can file a claim with Visa, they will reimburse your money and take it up directly with ATT. My wife would know more and if I get a chance I'll bug her about it later this evening.
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Thanks for the info. I may take it up with my bank also.
I sent mine back for an exchange (had a defective unit) and I was told they issue a credit within 1-2 business days once they receive the equipment. But, they added the banks usually put a 1-2week hold on the funds when it comes to debit cards. I was dealing with the eCommerce (I purchased online through att.com) folks at AT&T. I sent mine back last week via USPS and the warehouse has still not received the device so I don't know for sure how it will work out.
Sent from my SAMSUNG-SGH-I747 using xda premium
the1stSecond said:
I sent mine back for an exchange (had a defective unit) and I was told they issue a credit within 1-2 business days once they receive the equipment. But, they added the banks usually put a 1-2week hold on the funds when it comes to debit cards. I was dealing with the eCommerce (I purchased online through att.com) folks at AT&T. I sent mine back last week via USPS and the warehouse has still not received the device so I don't know for sure how it will work out.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Last night, I received an e-mail from AT&T, confirming that the returned phones were processed and the refund was authorized. The e-mail states that a refund will be issued back to the original form of payment (in my case, my debit card) within 5-7 business days. Once the refund is issued, it "will appear on your credit card account in the next few days (varies by merchant) or AT&T Wireless statement within one - two bill cycles."
Based on the above, it seems that the live chat rep slightly misinformed me (probably unintentionally). If the refund was issued to my AT&T monthly bill, it would take 1-2 billing cycles to appear. However, this doesn't appear to apply to debit/credit card refunds. As I've mentioned previously, I've had money refunded to my debit card in the past, and it usually appeared in my account as soon as the refund was issued. I guess the hold policy depends on the bank.
With regards to your device, do you have the tracking/delivery confirmation number for the shipment? If yes, what's the current status?
The last update was Friday the 13th. It states "picked up by the shipping agent".
But, I just received the same email as you from AT&T this afternoon.
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kgbkny said:
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
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I used to work in an att call center(sales/ccare)and we are supposed to tell the customer it can take up to 2 billing cycles for the funds to be refunded back your account, however it NEVER takes this long, I have never seen it take long before.