Phone app & Google Music non-functional - Nexus 6P Q&A, Help & Troubleshooting

Stock Nexus 6P with standard Android updates.
Starting yesterday I can't make outgoing calls, the app just freezes. Some calls do go through but I can't hear the person on the other end. The phone then freezes completely and I have to restart.
Same thing with Google Music, unable to listen to anything, just freezes and crashes.
Speakers don't work either, my alarm went off, volume was high but no sound came through.
Have started in Safe Mode, Uninstalled the Updates for both phone and Music, and the issue still persists.
Anyone else have this?

yeah, that all sounds pretty strange and unusual. Might be something that got corrupted, maybe the system image since it's acting so weirdly.

Related

Problem with JFv1.5 Phone Calls While Listening to Music

Hello Everyone,
I'm having some odd problems that seemed to have started when I updated to CRB43. There are 2 consistant things I've noticed so far and these all happen when a headset adapter device is plugged into the phone.
1. If I'm listening to music in my car and a phone call comes in, the music stops (as it should), but there is no ring, just vibrate. When I try to unplug the adapter and answer the call, there is silence and the call goes to voicemail even though the phone appears to be in the call.
2. While listening to music, if I get any kind of notification, the sound goes dead even though the music is still playing.
In both cases I have to reboot the phone to get back to normal.
Any ideas?
Thanks,
Tim
I had the same problem.
Use Lucid's script and restore the Audio to stock.
If that doesn't work, reinstall the radio from HTC.
I finally got mine working by doing both on the same reboot, so I'm not sure which one fixed it when I was using JF's rom. Whichever, the combo of both did the trick for me.
I must have not done the radio update, because that's what worked for me, it's working good now. Thanks for the reply!
Super.
Glad it worked.
I'm not exactly sure how mine got overwritten either. But I figure it was one those causing the problems.
Now...
I've been trying the audio hack, and I simply cannot get it to work. No combination of versions work without phone calls and notifications completely stopping the audio server. Regardless of the build I choose. Luckily, I don't give up

Wired sound problem

Hi,
I have recently encountered a wired problem. Searched for web for similar issues, seen few same issue, but differ a bit.
I recently was surprised that phone stopped ringing or sound an sms alert or any other app alert such as WhatApp.
I tried to change the sound in sound settings for SMS, Whatsapp, Calls and Handcent app. All of which, didn't do any sound at all. When I select another sound within the apps, nothing is played. Some of them, played a standard beep instead.
I realized also that the alarm had a problem. It simply didn't sound at all at morning and therefore I was late to work that day :-(
anyways, I read on the net, few said, remove the battery for few seconds, did so, and helped, but problem comes up again. So I decided not to remove the battery anymore as it is a temp. solution only.
Some said, in Applicatoin settings, Sound Sets, clear data. Did that, and sometimes helps other doesn't. So another temp. solution.
Sometimes when it happens, I keep trying selecting different sounds, open different apps, changing their notification sounds, and suddenly, I can hear something when changing notification sound, then I know it is back again.
Now it has been happening for around 10 days, and didn't figure it out. I might need to do a hard-reset, but prefer not to as I hate installing all the apps (lots) I have installed and doing all the settings again. It takes long time. So I need another solution.
Something is strange, I am almost sure its not a faulty hardware, but maybe an app that interfere with something.
Anybody experienced such thing?

Recurring Sound Issue

This problem keeps happening and it is very bad, for me anyway. Especially if if my alarm doesn't sound or I miss calls (4 calls today).
Basically, the sound will either just...stop or will become intermittent. By intermittent I mean that notification sounds stop in the middle, only getting half the notification, and the volume "beep" only sounds every other time the up or down volume is pressed.
The first time it happened i ended up rebooting and that temporarily fixed the problem. The second time I did the same and wiped the cache. Again a temporary fix. The third time i noticed something again that I had noticed the first time. Youtube videos will not play. I had pulled youtube up to test the sound the first time. At that point I thought it was a problem with youtube or the youtube app, but it happened again exactly the same way. So I killed the youtube app and voila, sound was back. So now I am thinking it was the youtube app. The 4th time, the youtube app was open in the background and I just killed all the background apps. Again, sound is back.
So now I think I have it solved. Something to do with the youtube app, right? Apparently not. Today my sound just...stopped while I was sleeping. I missed four calls from my wife and my alarm did not sound. There were a lot of apps listed in the recent apps but NOT youtube. Not at all. I closed all the recent apps and again, the sound came back.
Is this maybe some kind of RAM management issue? or....I have no idea. It's happened before and after both of the updates.
Not using any kind of external device at all, no headphones or speakers. Bluetooth is off. Location is off, NFC is off, WiFi is off (though it has been on for at least one of the times the sound stopped).
I've had the half notification issue randomly. Not as bad as you though. ?
Sent Via My Samsung S7 Edge
Its not just me...
http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-gold-sound-t3346881

Sound Issue- sound coming through earpiecece instead of bottom speakers- 2nd unit

I am trying to troubleshoot an issue for a user involving the S7 Edge. I have seen some other sound issues here, but not this exact one. Occasionally, sound will come through the earpiece instead of the bottom speaker. YouTube, Google Music etc all seem to demonstrate this. Once the phone is rebooted it seems to fix the issue. However, I had the unit replaced, and the 2nd unit is doing the same thing. I keep scanning to see if maybe something is in range its connecting to, but no devices are listed. Any ideas what could be causing the sound to come out of the ear piece and then be fine after a reboot?
Thanks!
my one does not have the same problem as you but the sound will come from the speaker instead of earpiece when i listening to voice message from line with the earpiece being put right next to ear just like making regular call
*BUMP*
I have almost the same issue as this with a slight difference.
Occasionally my sound in the bottom speakers will stop and go through the ear speaker instead. When this happens Google Music, Youtube and some other apps won't work. For example pressing play in either of those does nothing. However, my alarm app plays through the ear speaker and the sound can't be increased or decreased (it's quiet too).
The only fix that I've found for this is a phone reboot.. Super annoying because I've missed important alarms from this.
Do you by chance use the YouMail app?? I've been having the exact same issue. I recently received my 2nd replacement phone for that and some other issues, but I'm still having the same problem with the audio suddenly playing through the ear speaker. I think I just tied it to YouMail. Everything was fine and I checked a voicemail. 10 minutes later realized my audio was messed up again. I force closed YouMail and the audio is playing through the correct speaker without having to reboot. I'm not sure why it's doing that, but thats what I figured out. Hopefully it'll be the same for you.
Allycat1134 said:
Do you by chance use the YouMail app?? I've been having the exact same issue. I recently received my 2nd replacement phone for that and some other issues, but I'm still having the same problem with the audio suddenly playing through the ear speaker. I think I just tied it to YouMail. Everything was fine and I checked a voicemail. 10 minutes later realized my audio was messed up again. I force closed YouMail and the audio is playing through the correct speaker without having to reboot. I'm not sure why it's doing that, but thats what I figured out. Hopefully it'll be the same for you.
Click to expand...
Click to collapse
I share the same experience as Allycat. Starting with 2 updates ago, YouMail has redirected media sound to the ear speaker. I use Better YouMail to avoid this problem.
Sent from my SM-G935V using Tapatalk
Same Issue Here
Allycat1134 said:
Do you by chance use the YouMail app?? I've been having the exact same issue. I recently received my 2nd replacement phone for that and some other issues, but I'm still having the same problem with the audio suddenly playing through the ear speaker. I think I just tied it to YouMail. Everything was fine and I checked a voicemail. 10 minutes later realized my audio was messed up again. I force closed YouMail and the audio is playing through the correct speaker without having to reboot. I'm not sure why it's doing that, but thats what I figured out. Hopefully it'll be the same for you.
Click to expand...
Click to collapse
W
My phone started doing this a few weeks ago. Some apps won't work, I see a message that says there is a call in progress, but I am not making a call at that time. When I am listening to music, the volume switches to the ear piece and when I turn the volume up or down, the display says "Call Volume." When it connects to Bluetooth, I have the same issue. The display says I am making a call but I am playing music or listening to an audiobook.
I spoke with AT&T and Samsung, they said it was an app issue.
Any suggestions?
This has just started happening for me. I'm using the stock samsung rom, but I have rooted and am using Xposed. It was working fine, but now all notifications from the default Samsung messenger app result in no sound through the speaker. I am able to hear notifications from other applications like Inbox, Whatsapp etc. I downloaded Google Messenger and I can hear the notification tone when receiving an SMS. Upon switching back to Samsung messenger, I can't hear it. I've tried rebooting, clearing the caches etc. Nothing seems to fix it.
Has anyone else seen this? I may have to just either factory reset or reflash.
---------- Post added at 04:17 PM ---------- Previous post was at 04:02 PM ----------
h3x3d said:
This has just started happening for me. I'm using the stock samsung rom, but I have rooted and am using Xposed. It was working fine, but now all notifications from the default Samsung messenger app result in no sound through the speaker. I am able to hear notifications from other applications like Inbox, Whatsapp etc. I downloaded Google Messenger and I can hear the notification tone when receiving an SMS. Upon switching back to Samsung messenger, I can't hear it. I've tried rebooting, clearing the caches etc. Nothing seems to fix it.
Has anyone else seen this? I may have to just either factory reset or reflash.
Click to expand...
Click to collapse
I resolved my issue. There was a rule setup in the XNotifications Xposed framwork module which was muting messages to the Samsung Messenger app. I'm assuming this was user error on my count. I disabled the rule and it's now working
chula_rn said:
W
My phone started doing this a few weeks ago. Some apps won't work, I see a message that says there is a call in progress, but I am not making a call at that time. When I am listening to music, the volume switches to the ear piece and when I turn the volume up or down, the display says "Call Volume." When it connects to Bluetooth, I have the same issue. The display says I am making a call but I am playing music or listening to an audiobook.
I spoke with AT&T and Samsung, they said it was an app issue.
Any suggestions?
Click to expand...
Click to collapse
Have you find the problem?
Force stop the app you used for calling
Had the same issue. Just go to settings and force stop the app you recently used for calling like Messenger, Whatsapp, etc.

No sound on stock

Lately I've been having an issue with the stock rom, where randomly throughout the day the phone will stop playing notification tones or any music. Google play music(and any other music app) just simply won't play anything at all until I reboot it. I don't have this problem on AOSP
Any ideas?
TLDR; phone stops playing any music, or notification tones. Plays certain notification tones fine though xD.
Thanks!
Did you find the fix? Having the same problem
Have this problem on my wife's phone. Calls don't ring, alarm doesn't sound, notifications don't sound. I am not sure about music. A reboot fixes it temporarily. We use our phones as our alarm clocks and that sucks. I have her using her Nexus tablet for an alarm but it is inconvenient. If anyone has a solution you are awesome. Hers should be covered under Moto's warranty but with my experience with them(original atrix) it takes me shipping them the phone multiple times before they fix it or replace it and shipping gets expensive.

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