Poor voice call quality - AT&T Samsung Galaxy S7 Questions & Answers

The quality of calls on my phone is very poor and many times I can't hear clearly what the other person is saying. I have the HD voice setting enabled. Is anyone else facing poor voice call quality or know of a fix? Thanks.
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incisivekeith said:
The quality of calls on my phone is very poor and many times I can't hear clearly what the other person is saying. I have the HD voice setting enabled. Is anyone else facing poor voice call quality or know of a fix? Thanks.
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Does no one have that issue?
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Related

Anybody else with voice call quality after EB01?

Is anyone else having issues with call quality after going up to EB01? I am noticing all kinds of new static noise that was never present before...
Yes... Everyone is telling me that I have buzzing sound or sound very far away. Nobody has told me this while I am using my Bluetooth in car though.
I have noticed the same thing.
Sent from my SCH-I500 using XDA App

Background noise

Hi! During calling, I experienced an annoying background noise. Like the wind blows our some kind of radio signal our I don't know. As soon as the calling is underway,not just after the call is received. The rom us the official KI4. It is some kind of noise reduction problem?
Sent from my GT-I9100 using XDA App
With earphones,there is no fizzy background noise at all. Any ideas?
Sent from my GT-I9100 using XDA App

Call Quality

Anyone with a Sprint G2 having bad call quality?
I'm getting cracks and static from the earpiece then people I call say I sound very muffled.
This happen to anyone? Do you think its the actual hardware or software?
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eyeisdasteve said:
Anyone with a Sprint G2 having bad call quality?
I'm getting cracks and static from the earpiece then people I call say I sound very muffled.
This happen to anyone? Do you think its the actual hardware or software?
Sent from my LG-LS980 using XDA Premium 4 mobile app
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Not sure, But I do know 90% of the time I talk to someone on Sprint no matter what phone they sound terrible.

Call volume low?

My call volume is set to the highest level and when I am in a call it's just barely loud enough.
An I alone here? On Verizon.
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I've found you have to have your ear flush with the phone. I'm used to angling my ear when talking. It makes a big difference on volume.
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Oaklands said:
I've found you have to have your ear flush with the phone. I'm used to angling my ear when talking. It makes a big difference on volume.
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It does make a big difference, but the volume is still the lowest I've ever had on a phone.
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AustinTech said:
It does make a big difference, but the volume is still the lowest I've ever had on a phone.
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You need to exchange. mine working great better than my previous phone z3
I agree, you should contact Motorola.
Had this issue with my Nexus 6 sometimes. Always left that one at max call volume. I had to actually turn the volume down 1-2 notches during calls on the MXP. I would also say to contact Motorola.
I'll give Motorola a call.
The volume isn't super quiet, its fine if I'm in a quiet room, but if I'm at a bar or restaurant its going to be really tough to hear anything.
I use an app call HeyTell for 20 second voice messages and that plays loudly in the earpiece so I know it isn't hardware related.
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AustinTech said:
My call volume is set to the highest level and when I am in a call it's just barely loud enough.
An I alone here? On Verizon.
Sent from my XT1575 using XDA Free mobile app
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Sometimes I feel it's too loud. Do you have hd voice activated ?
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patt2k said:
Sometimes I feel it's too loud. Do you have hd voice activated ?
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I don't think I do because I'm not sure what it is. How do I activate it?
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AustinTech said:
I don't think I do because I'm not sure what it is. How do I activate it?
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log into my verizon go to features and activate advanced calling aka hd voice then in cellular settings you will have enhanced 4g lte option. Select that.
Remember in order to speak with someone over HD voice on Verizon someone else also has to have active hd voice: galaxy s5,s6,iphone 6 etc.... all those newer phones.
I love HD voice it's super clear.
AustinTech said:
I'll give Motorola a call.
The volume isn't super quiet, its fine if I'm in a quiet room, but if I'm at a bar or restaurant its going to be really tough to hear anything.
I use an app call HeyTell for 20 second voice messages and that plays loudly in the earpiece so I know it isn't hardware related.
Sent from my XT1575 using XDA Free mobile app
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Were you able to resolve this issue?
I just received my MXPE and absolutely love it, except for the low call volume on the handset earpiece. The low volume is accompanied by some constant low level hiss. Call volume is normal and hiss is gone using any other mode (speaker phone, bluetooth, wired headset). I hate to go through an exchange since I've already got my screen protector installed and that will probably be a loss if I have to get a new phone. But if that is what it takes...
Anyway, would be interested to know what resolution you came to.
I called Motorola, actually tried a factory reset. Determined the phone needed to be replaced. Replacement should arrive today, but through Amazon since Motorola wanted another $25 to ship the replacement before I return the defective unit. A short chat with Amazon and the replacement was expedited to me overnight. Amazon for the win?
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Replacement did not fix the problem. It's looking like a Marshmallow issue. Details at http://forum.xda-developers.com/showthread.php?t=3277589.
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Cannot hear my own voice during calls while using earbuds

Anyone else have this issue? It is a real pain because the earbuds (original with phone) essentially turn into earPLUGS which block my ability to hear my own voice during calls. Is there an adjustment or fix for this? I CAN hear the other party, its just my own voice which is totally muted.
Buy new earbuds. Maybe the microfon is broken.
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i dont think thats it - they are basically new since phone was bought
xEmre66 said:
Buy new earbuds. Maybe the microfon is broken.
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Oh. Can the person you are talking with hear your voice?
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Yes, I just can't hear my own (like on a regular phone where you get feedback on your own voice)
xEmre66 said:
Oh. Can the person you are talking with hear your voice?
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Test these earbuds in another phone. If it doesn't work, then maybe the earbuds don't support this feature.
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