Database Users

Bell - Exchanging a washed Vogue?

Turns out I decided to call Bell and tell them about all of the legitimate problems I'd been having with the phone a while back, at which time they decided to exchange it. Unfortunately, I didn't take the exchange at that point in time as I wanted to try and get my data backed up first. That was dumb! Not too long afterwards I put my phone through the wash machine and the LCD flaked out a couple of days later when it appeared to have completely dried out (put it a few inches above an oil heat register for 2 days). In any event, the main white sticker is still white and didn't turn pink or blue.
Having said all of that, do you folks think I should pull out a heat gun and a razor to try and check the other stickers without damaging the VOID sticker, or do you think I should just go ahead with the exchange?
Not that I would try... but I've heard of people soaking the return packing labels and boxes in water to try and make it look like the (water) damage was caused by the shipping company. Sounds somewhat sleezy to me, but I really, really can't afford to eat a $400 replacement bill right now .
Regardless, any insight or help would be kindly appreciated!

No one? =-\
Does anyone at least know Bell's policy on charging the customer or contacting them if there is water damage? IE: What's the worst case scenario?

THe stickers Are brittle also. They will break if you try to remove them. IF your stickers are fine then they should do warrenty for your other issues.

I wouldn't bother opening it.
I don't know how much Bell charges for a swap unit but you are just better off taking the risk as long as you are prepared to be charged.
There are a bunch of other litmus stickers inside the phone which most likely have been contacted.
I worked at a cell phone dealership (telus) for a couple of years so this situation is quite common.

Did I screw up? :)

Ok, I've had the Excalibur for a while, and now two BlackBerry's. I have been looking about getting into Android for a while, but since my contract with T-Mob isn't up quite yet, it was too expensive. Well, I was on ebay looking at the used G1's, and just for the heck of it I bid on it. Usually they sell for way more than I bid anyway. Well, this particular one I had the winning bid of around $100.
So here is the bad part. The phone is stuck at the triangular "warning" screen and looking at the sticker near the battery, it is apparent that the device has had water damage. I have placed it in a bowl of rice and placed a bag over it. I do not want to proceed to turn it on, as not to cause further damage. Aside from the taking apart the phone and using an alcohol solution to prevent further corrosion I am not sure what to do at this point. I am sure that the warranty, of course, would no longer be valid.
I have seen many of the posts stating this procedure, but have not seen much positive feedback concerning bringing back a G1 that has suffered water damage. Do you think that I wasted $100, and if not, what else would you suggest before trying to power up the device and possibly hard reset or even reflashing?
Thanks.

hit alt+l does a menu come up? also try the bootloader camera+power and flash the dreaming.nbh if you want to set it to factory.

skyline247 said:
Ok, I've had the Excalibur for a while, and now two BlackBerry's. I have been looking about getting into Android for a while, but since my contract with T-Mob isn't up quite yet, it was too expensive. Well, I was on ebay looking at the used G1's, and just for the heck of it I bid on it. Usually they sell for way more than I bid anyway. Well, this particular one I had the winning bid of around $100.
So here is the bad part. The phone is stuck at the triangular "warning" screen and looking at the sticker near the battery, it is apparent that the device has had water damage. I have placed it in a bowl of rice and placed a bag over it. I do not want to proceed to turn it on, as not to cause further damage. Aside from the taking apart the phone and using an alcohol solution to prevent further corrosion I am not sure what to do at this point. I am sure that the warranty, of course, would no longer be valid.
I have seen many of the posts stating this procedure, but have not seen much positive feedback concerning bringing back a G1 that has suffered water damage. Do you think that I wasted $100, and if not, what else would you suggest before trying to power up the device and possibly hard reset or even reflashing?
Thanks.
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Click to collapse
well did the seller state that it was stuck on the triangle? and did they say there was water damage?
if they didnt state it then youre liable for an ebay case and can get your money back.
otherwise if they stated all the problems then it couldve been a waste to buy it... usualyl when a phone is left on TOO long after water damage...its done for.
send me a link to the ebay item so i can read over it =) plz.

skyline247 said:
Ok, I've had the Excalibur for a while, and now two BlackBerry's. I have been looking about getting into Android for a while, but since my contract with T-Mob isn't up quite yet, it was too expensive. Well, I was on ebay looking at the used G1's, and just for the heck of it I bid on it. Usually they sell for way more than I bid anyway. Well, this particular one I had the winning bid of around $100.
So here is the bad part. The phone is stuck at the triangular "warning" screen and looking at the sticker near the battery, it is apparent that the device has had water damage. I have placed it in a bowl of rice and placed a bag over it. I do not want to proceed to turn it on, as not to cause further damage. Aside from the taking apart the phone and using an alcohol solution to prevent further corrosion I am not sure what to do at this point. I am sure that the warranty, of course, would no longer be valid.
I have seen many of the posts stating this procedure, but have not seen much positive feedback concerning bringing back a G1 that has suffered water damage. Do you think that I wasted $100, and if not, what else would you suggest before trying to power up the device and possibly hard reset or even reflashing?
Thanks.
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Click to collapse
Well... unless the G1 was damaged in the shipment by water it seems like the previous owner messed it up and probably turned it on thus killing it. The process with the rice sometimes works, but it depends on how much water was exposed to the unit and what happens afterwards. For example it might work if you accidently drop it in the sink while brushing your teeth and you immediately place it in the rice and let it sit. But it probably won't work if you drop it in the swimming pool and let it sit there for 5 minutes and then trying to turn it on after you manage fish it out. Most inexperienced phone owners are too tempted to try to turn on their phones after exposing it to water just to see if it works. So I'm assuming that is what this person did. If there is water inside the unit and you turn it on your are shorting many of the electrical components inside. Since some of these components are sensitive to even static electricity just imagine what a constant 3.7VDC and 1150mAh would do! Even worse if they have it plugged in.
In short. If there is water damage then you is probably not much you can do besides contact the owner and request a refund. If not then file a complaint. You may want to read up on the bid that you won to see if it mentions anything about the damage.

Please help me out water damage?

So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty

hakoreh said:
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
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Click to collapse
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.

kprice8 said:
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
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I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.

hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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Click to collapse
My apologies, it is still early.
I have still read on these forums that despite the claim by Samsung that it will hold the seal, users were saying it doesn't. Perhaps do a search for it and see what they say?

hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.

Hobson318 said:
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
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I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.

hakoreh said:
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
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Click to collapse
At least samsung is willing to repair the phone. They could have just said it was your fault for not installing the cover correctly. I sent them a 16gb S3 a while back that I bricked. They fixed it and sent it back to me as a 32gb model. Did right by me. You aren't going to be any worse for taking the replacement verizon will give you. It will still have the same warranty plus it has the benefit of additional QA testing from factory.

Dropped phone in toilet

Hi!
I dropped my phone in the toilet a few hours ago.. I immediately turned it off and removed removable parts (Sim card). After that I put it in uncooked rice...
Is there anything else I have to do to have a high chance of it surviving?
Kind regards
Mattias

bump

Leave it in the rice - MUST be in a sealed container - at least 3 days, preferably 5. Don't even think of opening the container or trying the phone during that time. If you have any silica packets, for example the ones that come with new shoes, throw them in as well.
This worked perfectly for me on my old S3 and Note 2 - both had toilet swims, both were in full working order 5 days later.
The big disadvantage here is the non-removable battery. The theory is that by exposing as much of the phone's surface area as possible to the dessicant - rice - you increase the chances of everything drying out to the max. Unfortunately not possible with the Edge+.
Post in 5 days with your results. Good luck!

There's so much misinformation regarding putting a phone in uncooked rice, as it's not a thing that does work. I'm not gonna go over and explain it all, I'll just leave this link here:
https://youtu.be/yPeITOz2_YM
Sent from my SM-G928F using Tapatalk

B3311 said:
Leave it in the rice - MUST be in a sealed container - at least 3 days, preferably 5. Don't even think of opening the container or trying the phone during that time. If you have any silica packets, for example the ones that come with new shoes, throw them in as well.
This worked perfectly for me on my old S3 and Note 2 - both had toilet swims, both were in full working order 5 days later.
The big disadvantage here is the non-removable battery. The theory is that by exposing as much of the phone's surface area as possible to the dessicant - rice - you increase the chances of everything drying out to the max. Unfortunately not possible with the Edge+.
Post in 5 days with your results. Good luck!
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Click to collapse
The phone starts and all but some functions like power, recent apps, home, back, fingerprint and charging/usb is not working.
I've sent it to a repairhouse but they say that it won't get repaired trough warranty because it's rooted. I guess they couldn't see it's water damaged
Since I live in Europe the root shouldn't void the warranty if they can't prove it's the root that damaged the phone.
So wish me luck to get it repaired trough warranty!
Best regards,
Mattan

mattan1999 said:
The phone starts and all but some functions like power, recent apps, home, back, fingerprint and charging/usb is not working.
I've sent it to a repairhouse but they say that it won't get repaired trough warranty because it's rooted. I guess they couldn't see it's water damaged
Since I live in Europe the root shouldn't void the warranty if they can't prove it's the root that damaged the phone.
So wish me luck to get it repaired trough warranty!
Best regards,
Mattan
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Click to collapse
they stick indicators in several places over the phones that will tell them straight away if it's been water damaged. The people you spoke to probably didn't open it up, so never saw that. Just wait until they actually open it and see the red stickers all over the place.
But forget the root, it's been water damaged. Water damaged stuff is ALWAYS 'beyond economical repair' because you need to replace near enough every single part of the phone to repair it properly, hence why buying a new phone is cheaper and why it's beyond economical repair in the first place.
Here's mention of one indicator: http://www.theandroidsoul.com/how-to-check-water-damage-on-galaxy-s6-and-s6-edge-75394/

lawrence750 said:
they stick indicators in several places over the phones that will tell them straight away if it's been water damaged. The people you spoke to probably didn't open it up, so never saw that. Just wait until they actually open it and see the red stickers all over the place.
But forget the root, it's been water damaged. Water damaged stuff is ALWAYS 'beyond economical repair' because you need to replace near enough every single part of the phone to repair it properly, hence why buying a new phone is cheaper and why it's beyond economical repair in the first place.
Here's mention of one indicator: http://www.theandroidsoul.com/how-to-check-water-damage-on-galaxy-s6-and-s6-edge-75394/
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Click to collapse
Well it costs around (400$) to repair it and I have a home insurance wich covers about 75% of the cost.
I have checked the sim card location for the water damage indicator and I couldn't see any red thingy.
I will eventually end up paying for the repair :/

Water damage :( what now?

Hi. This happened a while ago but I finally have the time to deal with my poor Nexus 6p. It spent a few minutes in a hot tub a few months back. Rice for more than 48 hours - nothing. Brought it to Staples where they put it in the machine that heats the gel balls (?) to remove the moisture. Charged it for a few minutes there and it actually turned on! Awesome, except the touch screen doesn't work. Battery seems to hold a charge, screen turns on and looks fine, volume and power buttons work, and I couldn't figure a way to test the fingerprint scanner or camera. Factory reset it. So now the phone is stuck to booting to the options menu with recovery mode and all that.
Is it possible to determine or guess what is wrong from this information? I've looked at the teardown, and I'd assume there is an issue with the pressure sensor, but I don't know enough about phone construction and parts to know if it's the sensor, or the part that connects the sensor to the screen, or something completely different.
I wanted to get some advice on what to do from here. Other than tossing it or leaving it forever, I have three options:
1. Repair shop: This seems like the easiest option, but potentially expensive enough that I'd be better off getting a whole new phone instead. Would a diagnosis be a separate process/transaction than the actual repair service? There are a few nearby shops for me to check out.
2. Fix it myself: The 6P seems like a pain in the ass to take apart and put back together (2/10 repairability score). I don't think it's beyond my ability, but the time and risk that it involves for me to do it myself makes me very hesitant. I also don't know exactly what I'll find inside the phone.
3. Sell it: Sell for parts and buy a new phone. If it comes to this, I need to know what I should expect to get for it. It's good hardware, and the parts that still work seem in good shape.
I wanted to consult the internet before going any further. So, how boned is my phone? Any different suggestions? Thanks for reading and I appreciate any advice.

eak.the.human. said:
Hi. This happened a while ago but I finally have the time to deal with my poor Nexus 6p. It spent a few minutes in a hot tub a few months back. Rice for more than 48 hours - nothing. Brought it to Staples where they put it in the machine that heats the gel balls (?) to remove the moisture. Charged it for a few minutes there and it actually turned on! Awesome, except the touch screen doesn't work. Battery seems to hold a charge, screen turns on and looks fine, volume and power buttons work, and I couldn't figure a way to test the fingerprint scanner or camera. Factory reset it. So now the phone is stuck to booting to the options menu with recovery mode and all that.
Is it possible to determine or guess what is wrong from this information? I've looked at the teardown, and I'd assume there is an issue with the pressure sensor, but I don't know enough about phone construction and parts to know if it's the sensor, or the part that connects the sensor to the screen, or something completely different.
I wanted to get some advice on what to do from here. Other than tossing it or leaving it forever, I have three options:
1. Repair shop: This seems like the easiest option, but potentially expensive enough that I'd be better off getting a whole new phone instead. Would a diagnosis be a separate process/transaction than the actual repair service? There are a few nearby shops for me to check out.
2. Fix it myself: The 6P seems like a pain in the ass to take apart and put back together (2/10 repairability score). I don't think it's beyond my ability, but the time and risk that it involves for me to do it myself makes me very hesitant. I also don't know exactly what I'll find inside the phone.
3. Sell it: Sell for parts and buy a new phone. If it comes to this, I need to know what I should expect to get for it. It's good hardware, and the parts that still work seem in good shape.
I wanted to consult the internet before going any further. So, how boned is my phone? Any different suggestions? Thanks for reading and I appreciate any advice.
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Click to collapse
You could flash the factory image but I guess you still wouldn't get past the setup screen without touch. I've been repairing electronics for 10+ years and if it came into my work I would disassemble it and look for obvious signs of damage/corrosion at the screen/digitizer connections, and look for track marks on the motherboard where a short could have occurred, or blown fuses/resisitors/diodes for the digitizer. Beyond that it's really a matter of swapping in a screen assembly (we have cracked glass 6p lcd assemblies that would work fine as a test unit). If that doesn't fix it, I'd order a main board. Having said that, it's not a phone I would want to own or even repair for a customer without telling them about the potential for future issues from the water damage. PM me if you want to sell it cheap for parts.

Screen and digitizer assembly is 'only' $60 - $80 on ebay or ali. So that is worth the risk. If this is not the problem you can sell it again for the same price, so no money loss here.
Waiting a few months though, is a long time to wait to dry your electronic devices. When it happens the best is to take it apart immediately to avoid corrosion.
The 6P is not easy to take apart, but it is do-able. Hardest part is the glass on the back. But if it cracks, a replacement will cost you less then 10 bucks.
What I would do is order the screen, take the phone fully apart, if there is a lot of corrosion, wash the mainboard in a contact cleaner (or if you don't have this, wd40 could work) then wash it with alcohol (to remove the wd40) and let it dry. Assemble the phone with the new screen, and hopefully it works. This way I fixed an Oneplus One 6 months ago, and it is still running perfectly.

To add a bit of clarification - use 99% USP Isopropyl Alcohol. It shouldn't be more than five bucks at your local pharmacy (Shoppers Drug Mart in Canada sells it for $1.99 for 500mL).
While using the 75% USP won't cause any serious issues, it is diluted with water, as it's more of an antiseptic (I can explain why 75% is better for wound cleansing than 99% if anyone wishes), and you'd just be prolonging the drying/repair process.
Use a lint-free cloth to dab the components - keep it away from the battery terminals on the battery itself. It is OK to clean the connecting terminals on the motherboard though. There are sandwich clips all over the LCD/motherboard, so be extra careful dabbing the cloth in there - one bent pin in any of those clips and your phone will need to be sent away for repair by a specialist.
DO NOT POUR IT ALL OVER THE COMPONENTS OR LEAVE IT SOAKING IN ANY AMOUNT OF ALCOHOL.