Moto x play (Indian version) microphone not working - X Play Q&A, Help & Troubleshooting

Hello everybody
I own a Moto x play. Everything is fine except for the microphone. It does not pick up or transfers my voice very faintly to the other side. Most of the time ive to shout to get the message theough. Please note that the microphone records fine. I've tried it even after holding it at varied lenghts from the sound source to see if it works, no issues at all.
It has the problem only during calls.
Pls suggest a solution for the same.
I use a cruzerlite back cover and have no screen guards on.

does the issue happens too when you remove the back cover?

pijes said:
does the issue happens too when you remove the back cover?
Click to expand...
Click to collapse
Yes it does persist even after removing the cover.
But recording is fine.

Guys here's another update.
I've tried the online mic test too....
The microphone works wonderfully.
But during calls its ****ty. It'd sound as if someone turned down the volume.
Could it be the noise reduction function of the phone? :crying:

rohithjoseph18 said:
Guys here's another update.
I've tried the online mic test too....
The microphone works wonderfully.
But during calls its ****ty. It'd sound as if someone turned down the volume.
Could it be the noise reduction function of the phone? :crying:
Click to expand...
Click to collapse
Stock rom and non rooted?
Automated reply by JARVIS

K.khiladi said:
Stock rom and non rooted?
Automated reply by JARVIS
Click to expand...
Click to collapse
Yes stock rom and not rooted.

you can edit build.prop to disable noise cancellation, but you need to be rooted for that.

bablu048 said:
you can edit build.prop to disable noise cancellation, but you need to be rooted for that.
Click to expand...
Click to collapse
I've rooted the phone and tried editing build prop no changes on the mic issue.
Is there any other way?
????

rohithjoseph18 said:
I've rooted the phone and tried editing build prop no changes on the mic issue.
Is there any other way?
????
Click to expand...
Click to collapse
Then its a hardware issue

Related

[Help] Microphone work bad!

Hi i've a huawei x5 with the last realese of oxygen and franco kernel, and my microphone works bad, my tell me that they can't hear me right, so i want to install the stock rom to test to see if the problem is for the software or hardware, what is the latest stock rom and where i can download it?
There are some problems with Mic volume on Oxygen...But it shouldn't be that bad...Anyway, check your PMs for Stock Rom instructions.
if you edit the "hw.secondary_mic=0" line to "hw.secondary_mic=1" from build.prop it should be fine.
Experiences said:
if you edit the "hw.secondary_mic=0" line to "hw.secondary_mic=1" from build.prop it should be fine.
Click to expand...
Click to collapse
ALL people that tried this crap -said iit makes things worse with that setting.
Anyway soft will not help in this situation. It's bug in hardware/drivers. Some people are lucky to get good working cancellation others do get bad ones.
Also, i think that parameter is used to tell the phone to use secondary mic as primary.
Experiences said:
if you edit the "hw.secondary_mic=0" line to "hw.secondary_mic=1" from build.prop it should be fine.
Click to expand...
Click to collapse
That just placebo effect, i think
Problem Headphone/Mic
I only use the U8800 heaphones/mic and I must not change because the pinout is different (begining by the point):
Sound.L/Sound.R/Mic/Ground.
The others like Samsung, LG, etc. the pinout is:
Sound.L/Sound.R/Ground/Mic.
If we chage it the sound is bad because it return by Mic, not by ground. The Mic sound is also bad
Or your problem is another?
ValenteL said:
Problem Headphone/Mic
I only use the U8800 heaphones/mic and I must not change because the pinout is different (begining by the point):
Sound.L/Sound.R/Mic/Ground.
The others like Samsung, Lg, etc. the pinout is:
Sound.L/Sound.R/Ground/Mic.
If we chage it the sound is bad because it return by Mic, not by ground.
Or your problem is other?
Click to expand...
Click to collapse
People here are talking about phone mic. And that when they talk people do not understand them because of noise cancellation chops up their voices and removes some part of it.
I have the same problem, others have trouble to hear my voice!
I think I was the first to put this question and until now, not a single question was effective... I think it's like tommyxoft said... With some peolpe the secondary microphone erases some voice parts, leaving voice muffled... I guess it is related to the tone of our voice...
I sent my X5 to be serviced and when I got it back I tested "the bad mic thing" again with the stock ROM and everything was fine. Everyone could hear me loud and clear. Then, I rooted the device and flashed Oxygen 2.2.2 and I tested it again. Problem was reborn once again!!! I tried B160, B130 v8, Miui also with same results. Obviously, it's a software thing but I don't want my X5 to be unrooted and with stock ROM! So I made peace with it. The only sure thing is to cover the secondary mic with your finger when making/receiving calls. That works perfect!!!
P.S. In addition, the "hwVolumeFactor.cfg" file is missing. It is not located in the "/system/etc/hwVolumeFactor.cfg" directory anymore. I've searched all folders with no luck. Any ideas???
You can disable secondary microphone by sellotape

[Q] Having problems on call volume on the other side of the call

Hi, does anyone have same problem as I? Almost everyone I call is telling me they can hear me very low. I can hear them perfectly and all of the rest regarding sound volume is perfect.
chimas16 said:
Hi, does anyone have same problem as I? Almost everyone I call is telling me they can hear me very low. I can hear them perfectly and all of the rest regarding sound volume is perfect.
Click to expand...
Click to collapse
Check to see if you have any gunk in the mic hole. I highly doubt that your mic is the issue.
chimas16 said:
Hi, does anyone have same problem as I? Almost everyone I call is telling me they can hear me very low. I can hear them perfectly and all of the rest regarding sound volume is perfect.
Click to expand...
Click to collapse
I've got exactly the same problem. The phone is brand new, the mic hole is not blocked at all. I dont want to send it to service beacause it takes like 2 weeks to get it solved. Are there any service codes for sm-g900f to solve such issues? Any suggestions?
riddle13 said:
I've got exactly the same problem. The phone is brand new, the mic hole is not blocked at all. I dont want to send it to service beacause it takes like 2 weeks to get it solved. Are there any service codes for sm-g900f to solve such issues? Any suggestions?
Click to expand...
Click to collapse
it happens to me sometimes. I am not sure if it is a fault in the handset or something else. normally it works fine, but yes I started getting complaints that my voice is far away after buying the S5 (happened to me 3 or 4 times within one month)
chimas16 said:
Hi, does anyone have same problem as I? Almost everyone I call is telling me they can hear me very low. I can hear them perfectly and all of the rest regarding sound volume is perfect.
Click to expand...
Click to collapse
Try turning off Noise Reduction in the dialer settings menu. This will cause this type of problem for some people. The other TW builds that have it, also have a touchscreen button so it can be easily disabled while in-call but ours is buried in the menu.
tdunham said:
Try turning off Noise Reduction in the dialer settings menu. This will cause this type of problem for some people. The other TW builds that have it, also have a touchscreen button so it can be easily disabled while in-call but ours is buried in the menu.
Click to expand...
Click to collapse
Thanks! I think that solved it!
chimas16 said:
Thanks! I think that solved it!
Click to expand...
Click to collapse
Good deal.
I used to have a lot of problems with that feature on my Galaxy SIII.
But it didn't seem to affect everyone.
tdunham said:
Try turning off Noise Reduction in the dialer settings menu. This will cause this type of problem for some people. The other TW builds that have it, also have a touchscreen button so it can be easily disabled while in-call but ours is buried in the menu.
Click to expand...
Click to collapse
It has not solved mine, though. I noticed that if there is an app running in the bacground it worsens the case. Do not know why. Perhaps I will debrand my phone and change it to xeo.

How to listen through audio messages through front speaker?

How do I activate the feature where I get sent an audio message through any app and I raise my phone to my ear and audio comes through front speaker instead of regular speaker? I have that feature on where I can supposedly raise the phone to my ear when viewing a contact which automatically calls them (which doesn't work for me somehow as nothing happens).
Try this one http://forum.xda-developers.com/s7-edge/themes/mod-volume-surround-mod-v4-t3340601
sohojmanush said:
Try this one http://forum.xda-developers.com/s7-edge/themes/mod-volume-surround-mod-v4-t3340601
Click to expand...
Click to collapse
Isn't it possible in stock though? I met someone with the same phone which was also stock and she was using that feature and I know for sure she didn't root nor mod her phone.
daLareid said:
Isn't it possible in stock though? I met someone with the same phone which was also stock and she was using that feature and I know for sure she didn't root nor mod her phone.
Click to expand...
Click to collapse
Honestly, I dont know. I rooted mine within hours

help! help! headphone mic not working in call

whenever i use headphone , the other person doesnot hear any sound in calls. the headphone is perfectly fine. the headphone mic works while recording sound and video but not in calls. how to fix please help.
kemesh said:
whenever i use headphone , the other person doesnot hear any sound in calls. the headphone is perfectly fine. the headphone mic works while recording sound and video but not in calls. how to fix please help.
Click to expand...
Click to collapse
What device and rom you have? What did you modified?
strongst said:
What device and rom you have? What did you modified?
Click to expand...
Click to collapse
official nougat no mods.
kemesh said:
official nougat no mods.
Click to expand...
Click to collapse
Did you try… rebooting?
Press and hold the power key for 30 seconds for a “soft reset” (I do not know why it is called that).
zeomal said:
Did you try… rebooting?
Press and hold the power key for 30 seconds for a “soft reset” (I do not know why it is called that).
Click to expand...
Click to collapse
ya i did hard reset soft reset firmware change everything its still the same.
kemesh said:
ya i did hard reset soft reset firmware change everything its still the same.
Click to expand...
Click to collapse
Try another headphones. Otherwise when you wiped everything there's nothing you can do when you're device is stock(bootloader locked)
strongst said:
Try another headphones. Otherwise when you wiped everything there's nothing you can do when you're device is stock(bootloader locked)
Click to expand...
Click to collapse
I have tried with 2 other headphones aswell its still the same working for the sound recording and video but not in calls
kemesh said:
I have tried with 2 other headphones aswell its still the same working for the sound recording and video but not in calls
Click to expand...
Click to collapse
Did you checked if your mic is muted all the time in calls?
strongst said:
Did you checked if your mic is muted all the time in calls?
Click to expand...
Click to collapse
Its not muted
kemesh said:
Its not muted
Click to expand...
Click to collapse
Firmware OTA available? If not, see post 6.
strongst said:
Firmware OTA available? If not, see post 6.
Click to expand...
Click to collapse
Yes, its available and recently updated to NPJ25.93-14

Turn off second microphone for noise cancellation

Hallo guys, I really need your help here, since I can't use my phone as a phone right now. Whenever I am speaking with someone on the phone the other person can barely hear me. My voice is really quiet and sometimes it disappeares completely. But when I use my headset it works normal and when I test the mic with there recorder app, it's all good, too. So I think it must be the second microphone which is not working right. Does anybody know how I could turn it off? I would really appreciate it.
I am using the actual LOS in A2017G.
Kleva94 said:
Hallo guys, I really need your help here, since I can't use my phone as a phone right now. Whenever I am speaking with someone on the phone the other person can barely hear me. My voice is really quiet and sometimes it disappeares completely. But when I use my headset it works normal and when I test the mic with there recorder app, it's all good, too. So I think it must be the second microphone which is not working right. Does anybody know how I could turn it off? I would really appreciate it.
I am using the actual LOS in A2017G.
Click to expand...
Click to collapse
I have the same problem as you, if anyone can help us we would be very grateful
Kleva94 said:
Hallo guys, I really need your help here, since I can't use my phone as a phone right now. Whenever I am speaking with someone on the phone the other person can barely hear me. My voice is really quiet and sometimes it disappeares completely. But when I use my headset it works normal and when I test the mic with there recorder app, it's all good, too. So I think it must be the second microphone which is not working right. Does anybody know how I could turn it off? I would really appreciate it.
I am using the actual LOS in A2017G.
Click to expand...
Click to collapse
Did you try turning on and off the loudspeaker during a call?
aLexzkter said:
Did you try turning on and off the loudspeaker during a call?
Click to expand...
Click to collapse
Yes, but it only works while the speaker is on.
I've been investigating all morning and I understand that somehow we have to raise the microphone volume to solve this issue.
In the mobiles qualcomm, You can't access the engineer mode to get that volume up, so the only thing we need is to know which program or what operation we have to do to access that menu that we have under the factory and upload it and solve the problem
Petyr Baelish
Do you happen to hold the the phone in your right hand while on call by any chance? Does your little finger happens to cover the mic located right beside the USB C port while trying to stabilize the phone on a call?
Used to happen to me initially till I figured that is what I kept doing.
crazedgod said:
Do you happen to hold the the phone in your right hand while on call by any chance? Does your little finger happens to cover the mic located right beside the USB C port while trying to stabilize the phone on a call?
Used to happen to me initially till I figured that is what I kept doing.
Click to expand...
Click to collapse
Unfortunately I can surely say, that I don't cover the mic.
Nice title btw.:laugh:
Hi! My brother says that when he does vocals message in whatsapp, audio is really low on the other side. Is the problem that you talked about?
I'm on nougat b05
Metalgta said:
Hi! My brother says that when he does vocals message in whatsapp, audio is really low on the other side. Is the problem that you talked about?
I'm on nougat b05
Click to expand...
Click to collapse
Just tested it. Voice massages work fine for me.
Kleva94 said:
Just tested it. Voice massages work fine for me.
Click to expand...
Click to collapse
It's strange! Now my brother send me a voice audio on whatsapp (and telegram) and it sound good! 5 minuter ago no...but on this phone where are the microphones? I know that they are two
Metalgta said:
It's strange! Now my brother send me a voice audio on whatsapp (and telegram) and it sound good! 5 minuter ago no...but on this phone where are the microphones? I know that they are two
Click to expand...
Click to collapse
Top and bottom both on the left half.
Kleva94 said:
Top and bottom both on the left half.
Click to expand...
Click to collapse
Thank you...I don't know what to do with my problem
I'm having the same problem too. Iv tried other phone apps, I tried aosp extended room yesterday, cleaned the mic Hole out, voice recording works crystal clear and decibel testing is fine. Bt Headset works good
I'm using Google dialer and started having the problem after manually updated in a list of apps in the store one morning this week. Fb calls don't work either. The other person can only hear if I blow into the mic and speaker phone works but they can barely hear me if I yell. Getting ready to go to a earlier backup to see if that works.
Also I'm on latest los, magisk 12.? , Su 2.79 and subtratum theme...weird that the same day I noticed this happening I got a error on Google messenger crashing and telling me it was not compatible with my custom theme...but I fixed that...
Ok I found a fix for this issue.
I had to update magisk to 13.3 and apply the mic fix module. To update I downloaded most resent magisk manager, magisk 13.3, magisk uninstaller.
Then I uninstalled/unrooted su 2.79 and uninstalled magisk manager app, rebooted to twrp. Flashed magisk uninstaller and flashed 13.3.
Reboot then installed magisk manager and installed mic fix module and made two calls and a Facebook messenger call and all worked. Screenshot included... good luck...hope another fix comes that's easier.
rickraker said:
Ok I found a fix for this issue.
I had to update magisk to 13.3 and apply the mic fix module. To update I downloaded most resent magisk manager, magisk 13.3, magisk uninstaller.
Then I uninstalled/unrooted su 2.79 and uninstalled magisk manager app, rebooted to twrp. Flashed magisk uninstaller and flashed 13.3.
Reboot then installed magisk manager and installed mic fix module and made two calls and a Facebook messenger call and all worked. Screenshot included... good luck...hope another fix comes that's easier.
Click to expand...
Click to collapse
Thank you very much. This fixed the volume problem. But now the person on the other end can hear himself very loudly. Do you have the same problem?
Yes I have. That's the first thing my friend told me...not sure about that...like I said hopefully another fix comes shortly... should post something on the main lost thread. That or to the person that made the module. I bet @DrakenFX knows a thing or two about how to fix this also.
I did some more research. It actually could be a hardware issue, where the upper mic isn't connected right. But I hope I am wrong.
Kleva94 said:
I did some more research. It actually could be a hardware issue, where the upper mic isn't connected right. But I hope I am wrong.
Click to expand...
Click to collapse
Nevermind. I tested the top mic and it's working, but it is more sensitive, than the bottom one. If someone has any idea how to lower the sensitivity of this microphone I would really appreciate it. :fingers-crossed:

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