Database Users

Sprint Hero Troubleshooting

OK, I'm at work and as I'm the Android expert, I pretty much deal with Heros and Moments all day. 7 days a week. So I've compiled a short list of problems that I was wondering if you guys might be able to help me out with. I kinda feel bad constantly having to hard reset my customers Heros, even though everything is backed up to google. So, since you guys have delved into the OS and programming, perhaps you have some fixes aside from hard reset (And that won't void the warranty, preferably) for these problems.
1. Picture mail. Customer just gets a download button. When they touch it, either they get downloading........ or download unsuccessful. After suspending/restoring account, deprogramminga nd reprogramming the phone, and switching the phone off the account and back on, I can get about 50% of their picmail to go through, still have to hard reset. Any thoughts on causes of this? Or a fix?
2. Youtube. Using either the browser or the youtube application, the video will not play. Will occasionally play after 4 or 5 tries, but with no consistency. Doesn't seem to happen on every phone. Hard reset does not fix this. It's listed in our known issues, with no fix. I would appreciate any of your advice. I already give my customer the workaround to use a diff browser and d/l in mp4 format, i'd like to know if I can be more help.
3. When attempting to sign into google or access Market, error "A reliable data connection could not be established. Your SIM card may not be provisioned for data. This may be a temporary problem." Etc. Once again, I do all troubleshooting on our side, customer can browse internet and use data based apps, just not contact googles servers. Any thoughts on this would be greatly appreciated.
That is pretty much it. The only problem I actually cannot fix is the Youtube, other than that a hard reset will take care of it but your average sprint customer has never done a backup and has forgotten the gmail they created when they activated the phone. Thanks in advance for help and if anyone needs any help on my side or info hit me up.

Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.

gbhil said:
Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.
Click to expand...
Click to collapse
+1 what he said

Both posts don't actually address his questions, rather your gripes with Sprint and or HTC. Please stay on topic and help if you can.

Gee, that was entirely unhelpful. I am actually trying to help people. I come in on all my off days because no one else here is as comfortable with Android as I am. I am also the top Aircard guy because while most of these guys can fix your Blackberry, they don't know jack about Windows or Mac. So I spend the daylight hours every day trying to help people. I figured since you guys have gotten further into the OS than I ahve you might be able to offer some assistance to your fellow Hero users. Instead, I get an extremely rude message essentially spitting in my face and telling me to piss off because of the company I work for. I honestly had much higher expectations. I've been reading these forums for months and have come to have a high degree of respect for all of you, which is why I decided to start posting. That's really dissapointing. And, for the record, Sprint doesn't write Operating Systems. They just tell the manufacturer what they want (Sprint Nav, Nascar, etc.) and what they wont allow (phone as modem, bluetooth file transfer) and then get the updates whenever they make one. You guys are eagerly awaiting a Sprint 2.1? So is Sprint. I promise you.
And by the way, I realize I'm apparently a horrible person for working to feed my family and all, but I'm an Industrial Electrician, Journeyman. Also A control specialist, fiber optic terminator, and IT tech. The economy crashed, I got laid off from the electrical union cause we had no work, sat on the books for 6 months, and when the union couldnt find me work I came here. Sprint was impressed with my technical abilities (and the fact that someone with my experience/education would be willing to do tech support) and gave me a job. Don't think I'm some evil corporate asshole whos trying to get over on you, cause I'm not. If you don't want to offer your assistance that I think I very respectfully asked for, ok. You aren't hurting me, my Hero works just fine. You're just hurting every other Hero user that calls in needing help.

Oh, and since I can't play with my phone at work (new policy, it bloody sucks, I used to sit here and flash roms and stuff all day from this site) I am just reading the forums and trying to help out. This thread is aptly named for it, so if anyone needs any tech help (as far as not getting sms, mms, calls not coming through, internet down, etc) hit me up in here I'm already giving out tech advice in the picture mail thread. Lol.

How about the texts out of order problem?
I've noticed on mine, it's only when I get texts from other sprint users and it's not every time. Like just now, I sent a text to a friend with sprint, my phone says I sent it at 5:40pm, she replied 2 minutes later, but the time stamp on her text says 5:39pm. I have yet to have this issue with people on other carriers, only people that also use sprint.

Yeah, thats a weird issue. Mine does the same thing. I havent found a fix yet. When using the normal messaging app this causes new txt messages to go to the top of the thread, which is a pain in the ass if you have several hundred txts. Using Handcent keeps that from happening, but the time still comes in wrong. I'm gonna check this out today and see if I can dig something up.

TaurusBullba said:
Both posts don't actually address his questions, rather your gripes with Sprint and or HTC. Please stay on topic and help if you can.
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Click to collapse
Not true. His questions were answered in the first sentence of my original reply.
All these issues are a direct result of the process that was used to force Android to work with hardware and a system it was not designed for. They are all fixed in later versions of the operating system.
To the OP - I don't hold you responsible for anything Sprint does. But since you identified yourself as someone who does tech support for them, I simply told you the same thing I tell any Sprint employee. Fix your **** and soon. Pass that along please.
Too bad Sprint network and software engineers don't care about the issues enough to seek feedback like you have done. If they did, I would have told them the same thing.

sirstanley said:
1. Picture mail. Customer just gets a download button. When they touch it, either they get downloading........ or download unsuccessful. After suspending/restoring account, deprogramminga nd reprogramming the phone, and switching the phone off the account and back on, I can get about 50% of their picmail to go through, still have to hard reset. Any thoughts on causes of this? Or a fix?
Click to expand...
Click to collapse
Is the customer using the stock messaging app or Handcent? I notice that if I click the "download" button on the pop-up notification then I never get the picture mail. Close the pop-up notification and open the SMS app of your choice (stock, handcent or other) and the picture mail should be there.
I would think that a hard reset fixes it because it uninstalls the custom messaging app that the customer has installed that is hijacking the download.
sirstanley said:
2. Youtube. Using either the browser or the youtube application, the video will not play. Will occasionally play after 4 or 5 tries, but with no consistency. Doesn't seem to happen on every phone. Hard reset does not fix this. It's listed in our known issues, with no fix. I would appreciate any of your advice. I already give my customer the workaround to use a diff browser and d/l in mp4 format, i'd like to know if I can be more help.
Click to expand...
Click to collapse
I've noticed that many movies don't play on the browser because Youtube tries to launch "Youtube Mobile" and it blocks a lot of videos that would otherwise play in the Youtube app.
It may be an issue with the data connection. Does your store have a WiFi hotspot? If so, try disabling the Sprint Data connection and enable (and associate) the WiFi... then see if it views ok. If so, you may need to reprovision the Vision account or reset the Vision credentials.
sirstanley said:
3. When attempting to sign into google or access Market, error "A reliable data connection could not be established. Your SIM card may not be provisioned for data. This may be a temporary problem." Etc. Once again, I do all troubleshooting on our side, customer can browse internet and use data based apps, just not contact googles servers. Any thoughts on this would be greatly appreciated.
Click to expand...
Click to collapse
I suspect the customer has loaded a custom ROM and is not telling you... but before they came into the store, they restored from nand. There is a known issue with some custom ROMs that will put bad data in your Google account (held on Google's servers). Try creating a new gmail account, do a hard reset, configure the new gmail account as the phone's primary Google account, and see if the market runs. If so... explain to the customer that they have (i believe permanently) screwed up their Google account and they should create a new one. They can still use their old gmail account for mail as a secondary account but as far as Market and all the other Google apps on the phone, they should use the new one. Also advise them to check with the ROM manufacturer before they load custom ROMs.
For example, MoDaCo doesn't have this problem but some of the earlier (and possibly the current) Fresh ROMs caused this problem.

gbhil said:
Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.
Click to expand...
Click to collapse
Is there really such a serious exploit? Maybe its time Engadget and the other big guys in the tech press know about it and its specifics. Could be one hell of a bargaining chip to force an early release of 2.1

I suspect the customer has loaded a custom ROM and is not telling you... but before they came into the store, they restored from nand. There is a known issue with some custom ROMs that will put bad data in your Google account (held on Google's servers). Try creating a new gmail account, do a hard reset, configure the new gmail account as the phone's primary Google account, and see if the market runs. If so... explain to the customer that they have (i believe permanently) screwed up their Google account and they should create a new one. They can still use their old gmail account for mail as a secondary account but as far as Market and all the other Google apps on the phone, they should use the new one. Also advise them to check with the ROM manufacturer before they load custom ROMs.
For example, MoDaCo doesn't have this problem but some of the earlier (and possibly the current) Fresh ROMs caused this problem.[/QUOTE]
This doesn't seem to be totally accurate since in my case I've been using Fresh roms since the first release and have never had any market related issues. To me this would imply there's a bit more going with that. Just thought that this should be noted.

HERNANDEZ4LIFE said:
Again, not trying to be a jerk, but this doesn't seem to be totally accurate since in my case I've been using Fresh roms since the first release and have never had any market related issues. To me this would imply there's a bit more going with that. Just thought that this should be noted.
Click to expand...
Click to collapse
Again??? this is your first post in this thread... and if you have to start out by saying that you're not trying to be a jerk, then you probably are. It's kinda like saying "all due respect" when you have no intention of showing respect.
If you search this forum you'll find the evidence to my statements. I've been using MoDaCo's ROM and have seen numerous people that switched from Fresh and can't get the the market to work. I'm not any way devaluing the Fresh ROM or their work. I'm simply saying that there was a setting in a file (I can't remember what file exactly - you'd have to search that answer out yourself) that messed up the market for a bunch of people. This may have been an isolated issue to one version of Fresh (hence when I said "some"). If you weren't affected then you're a lucky one, but that doesn't mean that other people aren't affected. Also, my thread was informational to show that this guy's customers may have loaded a custom ROM... The ROM could have been from Fresh or anybody else (or even customized by his customers themselves).

jmanley69 said:
Is the customer using the stock messaging app or Handcent? I notice that if I click the "download" button on the pop-up notification then I never get the picture mail. Close the pop-up notification and open the SMS app of your choice (stock, handcent or other) and the picture mail should be there.
I would think that a hard reset fixes it because it uninstalls the custom messaging app that the customer has installed that is hijacking the download.
Click to expand...
Click to collapse
I have had this issue with two Heros with and without third party msg apps. Also the first thing I do in setting up my msg apps is to disable the popup notificacion (just bugs me) and I have had the same thing happen. In fact I've had my msg app (whether it be stock, CHOMP, or Handcent) open and waiting for test mms msgs I sent to myself and still experienced the same problem. Again, just thought it should be noted.

jmanley69 said:
Again??? this is your first post in this thread... and if you have to start out by saying that you're not trying to be a jerk, then you probably are. It's kinda like saying "all due respect" when you have no intention of showing respect.
If you search this forum you'll find the evidence to my statements. I've been using MoDaCo's ROM and have seen numerous people that switched from Fresh and can't get the the market to work. I'm not any way devaluing the Fresh ROM or their work. I'm simply saying that there was a setting in a file (I can't remember what file exactly - you'd have to search that answer out yourself) that messed up the market for a bunch of people. This may have been an isolated issue to one version of Fresh (hence when I said "some"). If you weren't affected then you're a lucky one, but that doesn't mean that other people aren't affected. Also, my thread was informational to show that this guy's customers may have loaded a custom ROM... The ROM could have been from Fresh or anybody else (or even customized by his customers themselves).
Click to expand...
Click to collapse
Lol. Thought I edited the post. To early in the morning I guess. My point was simply that what you stated isnt necessarily true in all cases, specifically mine. And so to me this would be evidence the rom is not the issue and that there may be more to it. Thats all I was saying. Didnt mean to offend.

The only time i have heard that a Fresh ROM messed up the market was Fresh 2.1. Its just an AOSP rom and it was known for messing up the market but a fix was posted.

I just lost a lot of respect for you gbhil. What are you going to do next? Threaten the class president to try and get Obama to sign a bill?

LOL. Yeah, I'm really just gonna call up the CEO and the development department...everyone in tech support has their number....

Oh, and in response to the latest posts.....Aside from the youtube issue, a hard reset takes care of all the issue I listed. I thought I mentioned that. So that rules out the phone being permanently screwed up by bad roms. Plus, I assure you, the people that call in with these issues don't even know how to get into the phones settings, and it takes them about 10 minutes to type their google username and password. And the "cannot establish a reliable data connection" issue with google and android market isnt just the market. It happens when they try to sign into Google, sometimes when they just bought the phone and are doing it during the activation process. It also happens on the Samsung moment, so I think its safe to say it isn't a rom flashing issue. And the picmail happened on my hero before I even rooted it, and occurs on the stock app and handcent. When they call in with it happenning on stock messaging app, I have them download handcent as part of troubleshooting. As I said, after all troubleshooting is done, they maybe get half their MMS.

sirstanley said:
sometimes when they just bought the phone and are doing it during the activation process.
Click to expand...
Click to collapse
Do you actually work for Sprint? or are you reselling their services?
Sprint recommends that you do not even TRY to use data until 4 hours after activating the phone. It takes some time for the account to properly provision through all their systems and if you attempt to use data before the account has provisioned completely then it screws up the vision profile to the point where you MUST call Sprint and have them fix it (i.e. nothing you can do to fix it).
I ask if you work for Sprint because if you do, you'd know that and wouldn't have people trying to connect to Google right away.
Now, I know that people are going to say that this is part of the setup process for the Hero (enter your account information), and that they did it out of the box with no problem, and the Sprint reps set the phone up for them in the store, and Best Buy will set the phone up for you and they don't have problems, and a whole bunch of "it didn't cause problems for me"... but that doesn't change the fact that Sprint says quite clearly "do not try to use the vision data until 4 hours after activating the account".
So... if you're having data problems, and you don't want to use my suggestion from before to reset the Vision Profile, then call Sprint and have them do their magic little fix.

Samsung dive

Okay I registered my note with Samsung and tried out the Samsung dive app, I tried the ring phone, track phone and so on, but after trying out the unlock screen feature, now everyone I check for software updates on my note, I get no updates available very quickly followed by a statusbar notification telling me my screen lock has been reset to default by Samsung dive. I have tried logging out of my Samsung account, I have even deleted the Samsung account app from my phone, I have unticked the remote feature in settings, but it still does the same thing when I check for updates, as I have the unlocked international version so therefore waiting for ics to be made available for my note.
Anyone else tried Samsung dive and having the same issues, or am I missing something to turn this off.
It is now becoming very annoying constantly doing this, but it does only seem to do this when checking for updates.
I don't want to do a factory reset as I don't know if that will even cure this, and then still have this notification but having to start over again setting up my phone when I have it just how I want it.
Any advice is most welcome.

Same issue here, I agree, It is annoying! Any help would be appreciated.

I installed AVG Antivirus Pro, which Samsung was giving away for free for a limited time in my country.
Works great.
Back on subject. Have you tried resetting the app via Applications in Settings? Might fix your issue. If not a factory rest will probably do it!

I'm having the exact same issue here. Does anyone have a solution to this?

I hopefully seemed to have solved the issue. I had the exact same issue. I logged onto the samsung dive website and chose the option to 'Lock My Mobile' and entered a pin. Now on the phone I unlocked my phone with the PIN previously set on the samsung dive website. After this the problem seems to have disappeared.
Hope this works for you all

GaryD007 said:
I hopefully seemed to have solved the issue. I had the exact same issue. I logged onto the samsung dive website and chose the option to 'Lock My Mobile' and entered a pin. Now on the phone I unlocked my phone with the PIN previously set on the samsung dive website. After this the problem seems to have disappeared.
Hope this works for you all
Click to expand...
Click to collapse
have the same issue after using samsungdive on my ics...
cant understand your English

Hi Meethere
what part of my instructions do you not understand?

worked great
thanks

I had the exact same issue. Just go to Settings>applications> and select software update and clear its data and reboot. It should be fine now.

ankydu said:
I had the exact same issue. Just go to Settings>applications> and select software update and clear its data and reboot. It should be fine now.
Click to expand...
Click to collapse
I can't believe it. I even called Samsung Customer Services regarding the issue and their response was that my mobile isn't compatible with my country (Canada). I did what you advised and I'm tracking my phone now on Samsung Dive!! Who thought it could be such a simple solution. THANK YOU!
Running Kingdroid v3 w/ SpeedMod K3-3.

I can't find the Samsung dive application... Any one knows where to get it? Or a link perhaps?
Sent from my GT-N7000 using XDA premium

shreeyashattal said:
I can't find the Samsung dive application... Any one knows where to get it? Or a link perhaps?
Sent from my GT-N7000 using XDA premium
Click to expand...
Click to collapse
Samsung Dive is a website. In the event you lose your phone you are able to track it. Just login to you samsung account on your phone under setting>accounts and after that you can go online to track your phone.
www.samsungdive.com
Sent from my GT-N7000 using Tapatalk 2

i had this same problem just open the Samsung Apps application on your phone and wait for update the Samsung SNS and Push service , this worked for me.
Sent from my GT-N7000 using XDA

works
GaryD007 said:
I hopefully seemed to have solved the issue. I had the exact same issue. I logged onto the samsung dive website and chose the option to 'Lock My Mobile' and entered a pin. Now on the phone I unlocked my phone with the PIN previously set on the samsung dive website. After this the problem seems to have disappeared.
Hope this works for you all
Click to expand...
Click to collapse
Hi,
Thank you very much for posting your finding. It also fixed it for me. :good:

Find My Mobile Not Found On My S7 Edge

It appears there's no Samsung Find My Mobile settings on my S7 edge. There's no way to control/change Remote Controls, SIM Change Alert, and Reactivation Lock. I know there's alternatives out there but I actually like using this service.
On my S6 edge, they were under Settings > Lock Screen and Security > Find My Mobile.
Anybody find these settings?

Quick check of AT&T manual versus Verizon manual shows Verizon's manual makes no mention of the settings to enable this feature. AT&T'S manual does show the setting being present in the settings app security settings.
Samsung's "Find my mobile" web portal has a help feature describing how to tell if your device can be used with Find my mobile.
The Verizon variant truly does seem to lack support for it, since the options for enabling it are not found where Samsung's help feature says they will be on feature-capable devices.
You can go third party like Cerebrus or use Google's Android Device Manager to replicate some, but not all, of this feature's capabilities.
I'm sure no one will be surprised to learn that Verizon sells a premium version of their pre-installed basic VZ Protect feature that includes device location for a monthly fee.
I simply cannot believe the degree to which Samsung has agreed to cripple this flagship device's features to meet this carrier's demands. Were I the Samsung executive that handled these arrangements, I would have told Verizon they would receive no accommodations for device configuration that differed from any other American carrier and let them decide if they wanted to be the only major carrier unable to offer the device to their customers.
Sent from my SM-G935V using Tapatalk

I confirmed though Samsung chat that VZW disabled the feature. Chat rep suggested I contact my carrier to have the feature enabled.

jeff_roey said:
I confirmed though Samsung chat that VZW disabled the feature. Chat rep suggested I contact my carrier to have the feature enabled.
Click to expand...
Click to collapse
It's disabled on mine too. I'm on Sprint.

https://www.google.com/android/devicemanager?u=0
I went to Android Device Manager and my s7 Edge was there without me having to have done anything - I could locate it and remote ring/wipe it.

This is one thing I wish was on the phone - iPhones you cant reactivate without an iCloud password even if you wipe it. This needs to exist through Google or Samsung.

psufan5 said:
This is one thing I wish was on the phone - iPhones you cant reactivate without an iCloud password even if you wipe it. This needs to exist through Google or Samsung.
Click to expand...
Click to collapse
Once you set up your Google account you can't use the phone without the account info after wiping. Well unless you use one of the hacks, but they get squashed as Google releases new versions.
Sent from my E6683 using Tapatalk

_Dennis_ said:
Once you set up your Google account you can't use the phone without the account info after wiping. Well unless you use one of the hacks, but they get squashed as Google releases new versions.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
I have two accounts on my phone though. Which one is it going to lock me into? How do I know if its working without formatting my phone? Is there a certain app I need?
Thanks.

psufan5 said:
I have two accounts on my phone though. Which one is it going to lock me into? How do I know if its working without formatting my phone? Is there a certain app I need?
Thanks.
Click to expand...
Click to collapse
What I found.
http://www.samsung.com/us/support/answer/ANS00042882/997379756/
Only thing I see is it says use find my mobile to check if FRP is active. Without it I'm not sure how to check.
Sent from my E6683 using Tapatalk

_Dennis_ said:
What I found.
http://www.samsung.com/us/support/answer/ANS00042882/997379756/
Only thing I see is it says use find my mobile to check if FRP is active. Without it I'm not sure how to check.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
So I guess it is just kinda there... only way to test it is to try to factory reset your phone without booting it.

Dang All I want to do is change my Sammy password and instructions TELL me to deactivate reactivation lock. Good thing these forums are here. Thought I was going nuts. Again. TY (S7):victory:

OTP Not Coming After Pie Update?

From January 2019 when I updated my phone to Android Pie from Oreo, I have stopped receiving OTP.
Once time I cleared the messages cache and OTP came for 1 day, then it stopped coming again.
Any solution?

OTA
xdduser said:
From January 2019 when I updated my phone to Android Pie from Oreo, I have stopped receiving OTP.
Once time I cleared the messages cache and OTP came for 1 day, then it stopped coming again.
Any solution?
Click to expand...
Click to collapse
Hi, did you receive January security patch, after you updated to pie? what is you model? Mine is TA-1103... Also where are you?
If you are worried, backup what you want to keep and do a factory reset. This may fix things.

slysurfer said:
Hi, did you receive January security patch, after you updated to pie? what is you model? Mine is TA-1103... Also where are you?
If you are worried, backup what you want to keep and do a factory reset. This may fix things.
Click to expand...
Click to collapse
Yes - january patch installed.
Model is Nokia 6.1 plus - Indian version
No one knows the solution to this problem? I know Nokia phones are poorly made but still.

Hi, I read somewhere to get updates that are not automatically coming to the phone, there was a procedure Nokia suggested - Just got to find it again..
However, I found this:
Those people who are not able to update do the following steps
1. Go the play store check settings check if the phone is certified
2. If it’s not certified or you are stuck on old update take the phone the to the nearest service center of Nokia ask the service center representative to do software update and certify the phone
3. If you are stuck on old service update remove the SIM card reboot and connect to the WiFi and update the phone
Cheers
Nokia user
Have you tried a factory reset?? I assume you have not unlocked bootloader or flash any custom roms??
---------- Post added at 06:16 PM ---------- Previous post was at 05:31 PM ----------
xdduser said:
Yes - january patch installed.
Model is Nokia 6.1 plus - Indian version
No one knows the solution to this problem? I know Nokia phones are poorly made but still.
Click to expand...
Click to collapse
Hi I replied, but made a mistake, see post below your last reply.

slysurfer said:
Hi, I read somewhere to get updates that are not automatically coming to the phone, there was a procedure Nokia suggested - Just got to find it again..
However, I found this:
Those people who are not able to update do the following steps
1. Go the play store check settings check if the phone is certified
2. If it’s not certified or you are stuck on old update take the phone the to the nearest service center of Nokia ask the service center representative to do software update and certify the phone
3. If you are stuck on old service update remove the SIM card reboot and connect to the WiFi and update the phone
Cheers
Nokia user
Have you tried a factory reset?? I assume you have not unlocked bootloader or flash any custom roms??
---------- Post added at 06:16 PM ---------- Previous post was at 05:31 PM ----------
Hi I replied, but made a mistake, see post below your last reply.
Click to expand...
Click to collapse
1. Device is already certified. But OTP are still not coming.
2. Can you search the solution posted by Nokia and let me know?
3. Factory reset I want to avoid.

Something to try
xdduser said:
1. Device is already certified. But OTP are still not coming.
2. Can you search the solution posted by Nokia and let me know?
3. Factory reset I want to avoid.
Click to expand...
Click to collapse
Hi mate,
I am still looking for the specific nokia solution..
This maybe a few things to try.
1. https://www.youtube.com/watch?v=gF1KasRo2iY
2. https://www.theandroidsoul.com/how-to-force-download-android-9-pie-update-ota-update-nokia-phones/
These are similar to what i read before, if you can try them and see if they work.

slysurfer said:
Hi mate,
I am still looking for the specific nokia solution..
This maybe a few things to try.
1. https://www.youtube.com/watch?v=gF1KasRo2iY
2. https://www.theandroidsoul.com/how-to-force-download-android-9-pie-update-ota-update-nokia-phones/
These are similar to what i read before, if you can try them and see if they work.
Click to expand...
Click to collapse
Any update on finding the solution? I have tried the above but the problem still exists.
Never going to buy Nokia again in my life.

it takes time to work out
xdduser said:
Any update on finding the solution? I have tried the above but the problem still exists.
Never going to buy Nokia again in my life.
Click to expand...
Click to collapse
Hi Xd, you gotta get a 2nd device to use, while you sort out any issues.
As my 6.1 plus has an unlocked bootloader, I can do what ever i want. Flash a stock rom with NOS or flash a GSI with fastbboot.
honestly Nokia phones are no different than any other phone I have modified, they each have there own challenges. its a learning thing.
Sounds like your in australia, i will PM you my number, give me a call and then then we can get your phone going again.

Factory Reset
xdduser said:
Any update on finding the solution? I have tried the above but the problem still exists.
Never going to buy Nokia again in my life.
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Click to collapse
Hi XD, you can backup everything important in you phone, contacts, calls, sms etc search for backup in settings. You really need to factory reset to find out if that can fix the OTA issue. However it may also be network dependant. Can you switch sim cards?
Also, is the model of the phone TA-1083 DS????
talk soon.

Hi mate, I bought a 7 Plus a couple of days ago and faced the same problem with my banking apps. I have 3 banking apps that I needed to register on my new device and when they sent the verification codes I wasn't receiving any of them. After looking around on Google I found something that actually worked! All that resetting nonsense is what network operators and device manufacturers get you to do just so they can get through your problem quickly and mark it as solved. This is not any kind of solution you want to apply when you've just finished setting up your phone, you spend hours and hours setting up all your passworded apps, sideloaded apps, widgets, wallpapers, new launcher etc etc. There's no way you want to go through all that again!
Anyway, here's what I did. In the stock messaging app I went into the blocked contacts. To do this open the messaging app (Google's Messaging) tap the 3 dots in the top right corner and a menu will drop down, the second item on the list should be Blocked Contacts. Tap on this to open it and all the contacts you have blocked wil appear here. If you have any contacts on your list that have non-numerical details, for example I was getting texts from a fitness and health company called Banatynes and they used their company name instead of a phone number as the sender of their texts and I had blocked them. I had about 10 contacts with non-numerical details included, also some with +44 in front of their number, I took those off the blocked list too. Come out of the app and go to the App details,to do this long press on the app icon, in the menu box that appears select the settings cog in the top right corner to take you to another screen. In the lower part of your screen select App info. Now onto another screen, this time you select the Storage option and here you press Clear Cache and then Clear Storage. That's it, that's all there is to it, no rebooting, no resetting, no sacrificing 4 goats and your first born child to the Gods lol.
After I did this I went straight back to my banking apps, Tesco, Nat West and Barclaycard and finished registering them with no problems. All the OTP numbers came through instantly and the apps work perfectly. So, I hope this will help you and maybe some other people too having this issue, it's not a good look for Nokia when it's something important and necessary like this.

slysurfer said:
Hi XD, you can backup everything important in you phone, contacts, calls, sms etc search for backup in settings. You really need to factory reset to find out if that can fix the OTA issue. However it may also be network dependant. Can you switch sim cards?
Also, is the model of the phone TA-1083 DS????
talk soon.
Click to expand...
Click to collapse
Hi - This problem is now sorted. There were some contacts added in block list which I forgot about. Those few contacts blocked the OTP from everyone: every bank and service provider. Shoddy work by Android team.
This thread can be closed now. Thank you everyone.

Showing device is not cirtified just one month old phone.help please

I need nokia 6.1 plus latest update

go back to android 9
I also got the same issue
some messages including OTP one's are not coming
install android 9 and zoooommmm

Samsung Smart Call being disabled by Carriers

SO SORRY FOR THE LONG POST!!
Hey guys, I've been a long time fan of this site, but have never posted anything. I've been using Samsung phones forever and when Smart Call was added, it was the best. For those who don't know, Smart Call is a Built In feature that integrates with the dialer/ caller Id to help mitigate Spam calls and fraud calls. Its ABSOLUTELY free and works. I have the US Cellular S10+ and this free feature on my $1k phone has been disabled to push their paid feature called Call Guardian on us as well as other carriers doing the same. I can open system files and see that the "program" is there, but like I said it's been disabled somehow through software. This site is home to some of the smartest people out there. Have any of you guys found a way to enable features that Carriers have disabled without flashing (I'd love to but I'm scared I'd brick it). Any ideas or advice would be awesome! Thank you

Jstanley417 said:
SO SORRY FOR THE LONG POST!!
Hey guys, I've been a long time fan of this site, but have never posted anything. I've been using Samsung phones forever and when Smart Call was added, it was the best. For those who don't know, Smart Call is a Built In feature that integrates with the dialer/ caller Id to help mitigate Spam calls and fraud calls. Its ABSOLUTELY free and works. I have the US Cellular S10+ and this free feature on my $1k phone has been disabled to push their paid feature called Call Guardian on us as well as other carriers doing the same. I can open system files and see that the "program" is there, but like I said it's been disabled somehow through software. This site is home to some of the smartest people out there. Have any of you guys found a way to enable features that Carriers have disabled without flashing (I'd love to but I'm scared I'd brick it). Any ideas or advice would be awesome! Thank you
Click to expand...
Click to collapse
Other than flashing the U1 firmware that's about it. Since it's a system app that's disabled by your carrier's csc configuration that's your only option.

Thank you for the quick response. That was what I was afraid of. Im pretty tech savvy so I believe I could, it's just I've never attempted to flash a phone before. I've looked online for some how-to info on flashing. Do you have any that you would recommend being a newbie to it?

Jstanley417 said:
Thank you for the quick response. That was what I was afraid of. Im pretty tech savvy so I believe I could, it's just I've never attempted to flash a phone before. I've looked online for some how-to info on flashing. Do you have any that you would recommend being a newbie to it?
Click to expand...
Click to collapse
There is a decent set of instructions here, just ignore step 1 and the fact it's for a different model. Download the modified Odin and U1 branded firmware from this post. Other than that it's pretty much self explanatory. Use your original charging cable to connect your phone to the PC and if you get stuck ask for help in the thread I linked. That's your best bet.
EDIT: Smart Call has a bug too. It disables when you restart your phone sometimes so you will need to re-enable it in the settings menu.

Thank you so much for taking the time to help me!

It's not on the unlocked F either. I was very dissappointed.

I have unlocked s10 sd but I have to re-enable the spam caller ID toggle after every reboot for some reason.

Shuthefrontdoor said:
I have unlocked s10 sd but I have to re-enable the spam caller ID toggle after every reboot for some reason.
Click to expand...
Click to collapse
Me too...

subguy812 said:
Me too...
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Click to collapse
Me 3 x
Sent from my [device_name] using XDA-Developers Legacy app

Same here, gotta re-enable it after a reboot. Weird little pesky bug.

Jstanley417 said:
SO SORRY FOR THE LONG POST!!
Hey guys, I've been a long time fan of this site, but have never posted anything. I've been using Samsung phones forever and when Smart Call was added, it was the best. For those who don't know, Smart Call is a Built In feature that integrates with the dialer/ caller Id to help mitigate Spam calls and fraud calls. Its ABSOLUTELY free and works. I have the US Cellular S10+ and this free feature on my $1k phone has been disabled to push their paid feature called Call Guardian on us as well as other carriers doing the same. I can open system files and see that the "program" is there, but like I said it's been disabled somehow through software. This site is home to some of the smartest people out there. Have any of you guys found a way to enable features that Carriers have disabled without flashing (I'd love to but I'm scared I'd brick it). Any ideas or advice would be awesome! Thank you
Click to expand...
Click to collapse
So, I've made a post on the Sprint Community Forum concerning this Smart Call lockout. I'm doing a mix of looking like I tried to research the issue and also rather pointedly not sounding like someone who was installing ROM's on Windows Mobile devices over a decade ago in the hopes that someone at Sprint will promise something they probably shouldn't in print. Maybe they'll get the point that this anti-competitive crap isn't going to fly forever.

For whatever it's worth, the unlocked Canadian version we bought at Best Buy has that feature available and it has remained enabled since first setting up the phone. Couldn't tell you the csc, but a heads up in the event it happens to be helpful somehow.