Replacement Battery issues - Galaxy Note 4 Q&A, Help & Troubleshooting

Hey all...
I recently had to replace my Note 4 battery and have found that the battery is not available... It's been replaced with a different part number. The old one is EB-BN910BBU while the new one has been marked EB-BN910BBE...
What's the real difference? I have been struggling with charging it fully as well... Stops right around 89%. I have factory reset to see how it goes but with the new battery it seems to drain awfully quick.
Has anyone else had any issues with finding batteries? OR does anyone know what the difference in the batteries is?
Thanks!

digitalnights said:
Hey all...
I recently had to replace my Note 4 battery and have found that the battery is not available... It's been replaced with a different part number. The old one is EB-BN910BBU while the new one has been marked EB-BN910BBE...
What's the real difference? I have been struggling with charging it fully as well... Stops right around 89%. I have factory reset to see how it goes but with the new battery it seems to drain awfully quick.
Has anyone else had any issues with finding batteries? OR does anyone know what the difference in the batteries is?
Thanks!
Click to expand...
Click to collapse
i have 2 original samsung note 4 battery, both are EB-BN910BBE and they have no problems giving me expected battery lifes. you can try reset the fuel gauge by entering *#0228# in dialer and then press quick start, after the phone lids up you charge the phone until 100% and leave it for sometime.. hope it works.

galaxy16 said:
i have 2 original samsung note 4 battery, both are EB-BN910BBE and they have no problems giving me expected battery lifes. you can try reset the fuel gauge by entering *#0228# in dialer and then press quick start, after the phone lids up you charge the phone until 100% and leave it for sometime.. hope it works.
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Click to collapse
What does resetting the fuel gauge even do? That doesn't make entire sense to me... does it just re-calibrate it?

digitalnights said:
What does resetting the fuel gauge even do? That doesn't make entire sense to me... does it just re-calibrate it?
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Click to collapse
just resets the reading of the battery, yes its recalibrating but after you did the process dont unplug the charger until it reaches 100% btw is both of your batteries original?

galaxy16 said:
just resets the reading of the battery, yes its recalibrating but after you did the process dont unplug the charger until it reaches 100% btw is both of your batteries original?
Click to expand...
Click to collapse
Yes both the new batteries I got are OEM. I have tried to charge the two new batteries to 100% but they don't want to fully charge. I've factory reset my phone and wiped the cache... still no dice. But then the question about the differences between the batteries comes up... IS there a difference between the U battery (which is the old stock battery from when I got the phone) and the E battery (which is the new replacement OEM one...)

I was personally told by Samsung that the U and E are region codes for the batteries designed for different models of the phone. They went further to tell me that getting a battery for a different region phone would have unpredictable and possibly bad results if used in a U.S. branded (U) phone.
The true differences I have no clue and have just started looking this true difference due to my battery is now failing and it is a U battery. Some things I have uncovered is the E variant is suppose to be superior to the U variant however, I keep seeing a pattern for those with 'older' U.S. Note 4s, particularly the AT&T models with poor performance from the E batteries. If it is simply bad luck or actual truth I have no clue. Still looking.

I had the issue buying 3 of the E version on ebay not knowing any difference from china. They worked fine for 6 months then completely died. noticing the original battery was U version and still working I found this link. I can confirm the phone occasionally reboot for no reason about 3 months into using them but since the phone is a couple years old I did not really suspect the batteries at the time.

1. Batteries wear out (slowly) sitting on the shelf. Buying demonstrably NEWly manufactured batteries would be in my opinion the trick to successful battery replacement. Maybe this is a problem for the obsolete Note 4. Bought a "new" battery today... Ad says OEM but is it going to be? And will it have been on a shelf for the past 4 years? Maybe. I will see.
2. Charger issue on an old phone? I do not know about this if it is an issue or not.

Related

[Q] MT4G Battery problems

Hi all,
I have a MT4G running cm10.1. Prior to this, I was running toasted marshmallow's latest build.
Over the last week or so, I've been having some real problems with the phone. While in my pocket, it will discharge rapidly and switch itself off within a couple of hours of being off the charger. Other times, it will read a high battery percentage (80-90%) but will switch itself off randomly. When I go to switch it back on, the battery percentage reads 1%, and it switches off again soon after. If I try to switch it on again, it doesn't make it through the load process before switching off. It seems like the battery is completely discharged.
But (and here's the weird part): if I stick it on the charger, give it a few minutes, then switch it back on, the battery percentage will read 58% (both times I've checked this, it was 58%), and will then charge from there. It stayed on for the rest of the day when I took it off the charger (at 65% charge).
Edit: I though this might be a battery contact/connection problem, but shaking the phone / playing with the battery cover doesn't seem to bring it on. To be safe, I used a pencil eraser on the contacts and have a small piece of card in between the battery cover and the battery, to give more support to the battery. No reboots so far, but it's only been an hour or so.
So:
- is my battery dead, and can this be fixed by a replacement?
- is battery calibration needed (I know this is a controversial question; the consensus seems to be it does nothing)
- Is this more likely a hardware problem with the phone? I have noticed that the charger microusb cable does seem a looser fit compared with before, but since the battery was still charging I figured it wasn't a problem
Thanks for any help troubleshooting this!
Lee
Sounds like your battery is done...replacements are cheap...
What he^^ said.
Anker batteries are good and very inexpensive. Also, "calibration" does nothing. Just flash ROMs on a full charge and call it good.
estallings15 said:
What he^^ said.
Anker batteries are good and very inexpensive. Also, "calibration" does nothing. Just flash ROMs on a full charge and call it good.
Click to expand...
Click to collapse
Thanks for the replies - new battery on its way.
Lee
ROM
lee_alkureishi said:
Thanks for the replies - new battery on its way.
Lee
Click to expand...
Click to collapse
Try to constantly check your what things are draining your battery, sometimes it could be the phone's data or it could be the sleep(idle) state of the phone, it could be many things. I tend to be always aware, check and read all the possible outcomes for the battery drain. For me is usually maintaining the data on my phone turn ON.
I have been having the same issue with my 10.1 ROM. It's not that old of a battery either so I don't think that it is dead; is there any other advice other than purchasing a new battery?
HOOAH.Brown said:
I have been having the same issue with my 10.1 ROM. It's not that old of a battery either so I don't think that it is dead; is there any other advice other than purchasing a new battery?
Click to expand...
Click to collapse
Switch ROMs and compare battery life? Also, check out Better Battery Stats. It can help you track down what causes drain.
estallings15 said:
Switch ROMs and compare battery life? Also, check out Better Battery Stats. It can help you track down what causes drain.
Click to expand...
Click to collapse
This is the third ROM (starting from an ICS ROM) and the battery life is the same so I know it's not the ROM. Thanks for the app recommendation. I am afraid that I might have a defective battery.
As it turns out my battery has now started to leak and swell. I am going to purchase a new Anker battery. Thanks for all the assistance.

[Q] Verify "swollen" battery

So I have been having problems with my S4 suddenly shutting down when the battery drops to 70-80 percent. I wiped /data, reflashed stock (MH8) and even flashed the .pit file but nothing has helped. Rebooting after the phone has shut itself down, I'm lucky to get to the PIN-screen before it turns off again (sudden black screen, no regular shut down sequence). The only remedy is recharging.
I noticed that my battery appears swollen, but i figured it might be NFC-circuitry or something. Would be very grateful is someone could take a look at their battery and compare with the attached image (sorry for the iphone ruler). Would be a lot nicer to try with a new battery instead of sending it away for a motherboard replacement or something. Thanks.
That definitively doesn't look normal. :s
My battery is swollen as well. Shutting down frequently especially when using 3g and browsing.
It's not normal. My old Galaxy S 4G's battery started draining really fast and shutting down whenever I had around 50-60%. The battery was swollen. You should buy another S4 battery.
Gexxer said:
So I have been having problems with my S4 suddenly shutting down when the battery drops to 70-80 percent. I wiped /data, reflashed stock (MH8) and even flashed the .pit file but nothing has helped. Rebooting after the phone has shut itself down, I'm lucky to get to the PIN-screen before it turns off again (sudden black screen, no regular shut down sequence). The only remedy is recharging.
I noticed that my battery appears swollen, but i figured it might be NFC-circuitry or something. Would be very grateful is someone could take a look at their battery and compare with the attached image (sorry for the iphone ruler). Would be a lot nicer to try with a new battery instead of sending it away for a motherboard replacement or something. Thanks.
Click to expand...
Click to collapse
I wouldn't be charging that or using it either. There's a good chance it may explode if charged or used...
Unfortunately for you batteries aren't normally covered under warranty. You might need to bite the bullet and either buy another Samsung branded battery or an OEM one off ebay.
I had the same issue, changed battery and its working again.
There's also a thread in the general section. Seems to happen sometimes...
Sent from my GT-I9505 using xda app-developers app
Thanks for the help. Got a new battery today and everything seems to be back in order
Weird though, I don't usually overcharge och trickle charge my battery. My faulty one had a serial number beginning with BD, perhaps it was a bad batch.
Gexxer said:
Thanks for the help. Got a new battery today and everything seems to be back in order
Weird though, I don't usually overcharge och trickle charge my battery. My faulty one had a serial number beginning with BD, perhaps it was a bad batch.
Click to expand...
Click to collapse
my faulty battery has serial number starting from BD as well. so yeah..
Mine too...BD...
Sent from my GT-I9505 using xda app-developers app
The exact same problem has started for me too literally a few days ago. I reflashed and formatted everything because I presumed the reboots were a software issue. I only noticed today that my battery is a little swollen but not as much as on some of the pictures I've seen.
Has anyone taken the battery back to a shop? How was it handled? My phone is only 3 months old but I have it rooted so I need to know whether they will want the whole phone or just replace the battery in case I need to revert to full stock firmware.
Battery serial number also starts with BD
Swizzy88 said:
The exact same problem has started for me too literally a few days ago. I reflashed and formatted everything because I presumed the reboots were a software issue. I only noticed today that my battery is a little swollen but not as much as on some of the pictures I've seen.
Has anyone taken the battery back to a shop? How was it handled? My phone is only 3 months old but I have it rooted so I need to know whether they will want the whole phone or just replace the battery in case I need to revert to full stock firmware.
Battery serial number also starts with BD
Click to expand...
Click to collapse
I tried to get a new battery from store, but they wanted whole phone, because how they said it could be the phone problem.
I ended up buying a new battery.
If it is swollen just get a new one, means that it is pretty much gone
Lol been there.. my htc battery was so swollen that the back cover would wobble. It gave me a tick to play with
Figure out Wich battery's are bad.
Hy,
i am from Belgium and have the Same problem.
We need to figure out wich battery's are bad.
My battery is made in China and has product code B600BE
Greetz
Stino
stineco said:
Hy,
i am from Belgium and have the Same problem.
We need to figure out wich battery's are bad.
My battery is made in China and has product code B600BE
Greetz
Stino
Click to expand...
Click to collapse
Hi! I am from Pakistan and have this same battery code B600BE. It reads "Cell Made in Japan, Assembled in China". I am only posting this with an intention to help someone:
I bought my S4 (i9500) almost 4.5 months back. I am a hardcore smartphone user and do cpu intensive tasks on my phone like crazy. My battery isn't swollen at all, exactly like I got it. Sometimes, my phone heats up a lot (eg playing CoC) and I charge and play at the same time without caring about battery and cpu temp. And so far my battery life is decent. Almost exactly like when I got it new. Don't experience any reboots or shutdowns etc
So this means that not all B600BE are faulty batteries. I guess ? Will update my post if I find more information about the "faulty battery batch" manafactured (as some xda members claim).
Sent from my GT-I9500 using xda app
plasmastate said:
Hi! I am from Pakistan and have this same battery code B600BE. It reads "Cell Made in Japan, Assembled in China". I am only posting this with an intention to help someone:
I bought my S4 (i9500) almost 4.5 months back. I am a hardcore smartphone user and do cpu intensive tasks on my phone like crazy. My battery isn't swollen at all, exactly like I got it. Sometimes, my phone heats up a lot (eg playing CoC) and I charge and play at the same time without caring about battery and cpu temp. And so far my battery life is decent. Almost exactly like when I got it new.
So this means that not all B600BE are faulty batteries. I guess ? Will update my post if I find more information about the "faulty battery batch" manafactured (as some xda members claim).
Sent from my GT-I9500 using xda app
Click to expand...
Click to collapse
On my battery i cannot see where the cell is made,
It just says
MADE IN CHINA / FABRIQUE EN CHINA
ENSAMBLADO EN CHINA / MONTADO NA CHINA.
Like this http://www.technobuffalo.com/wp-content/uploads/2013/04/Samsung-Galaxy-S4-Battery.jpg
But then China ipv Korea
Mine is made in China, product code B600BE, S/N: BD1D512BS/2-B. It got swollen after only 2 months. Luckily they replace swollen S4 batteries here in the Philippines and in severe cases where the battery got so swollen it broke the motherboard or screen they replace those parts too. It happens quite a lot here and the folks at Samsung Care admit it's a factory defect on a batch of batteries.
My battery is also swollen. The serial number starts with BD. It is not as much as the OP but still is. I will try to replace it using warranty.
When the battery is swollen lije that, you'd better stop using it.
Sent from my GT-I9500 using xda app-developers app
http://www.talkandroid.com/179713-s...s-to-galaxy-s-4-users-with-swollen-batteries/

i9500 huge battery problem

Hello everybody,
I have searched a lot on this forum, but I could not find this exact problem and I am getting very frustrated. I had this phone since mid September. The phone is not rooted.
Battery life was great for the first 3 months, than something weird started to happen. I also upgraded to 4.3, because I have the gear, but I do not think this is the main issue.
When the battery is fully charged, it drains more quickly than before and from my understandin looking around Internet, this could be because of 4.3. Ok, but it is not all.
When the battery reaches 40%, it starts draining super fast, like 15% per hour without doing anything. When it reaches 20% the phone becomes really hot and if I reboot it goes into a boot loop and battery goes instantly to 0%. If i plug in the chargher, it doesn't aknowledge it and does not charge. In order to fix it, I have to remove the battery and start charging. Now I can do it with phone on or off but the phone starts to charge super fast, definitively not normal. it goes from 0 to 10% in two minutes and keeps charghing super fast till it reaches about 50%, then it starts to cool off and charges more or less at a normal speed.
Today I unplug it when it reached 50% because I wanted to look at the battery SN, as I read there are faulty batteries starting with BD and mine does too. I tried to see if it is swalled, but it is hard to say without a good one to compare. Well, when I put the battery back in and turn the phone on, the indicator showed 80%!
I am very confused, as there are many factors involved. I read that 4.3 has some issues, I read there are faulty batteries, I read that many people tried to solve with calibration, but other people say it is useless on S4...
Would you mind sharing some thoughts?
Thank you very much!
I wanted to add my batter SN is BD1D606XX. According to this post http://forum.xda-developers.com/showthread.php?t=2504093
it shuldn't be faulty...
Change the battery. Batteries are cheap. Only tc dont buy again one with serial starting for BD :highfive:
Thanks for the quick answers. I live in Thailand, I bet all the batteries here comes from China and starts with BD. Are you positive it is the battery?
rogerpilly said:
Thanks for the quick answers. I live in Thailand, I bet all the batteries here comes from China and starts with BD. Are you positive it is the battery?
Click to expand...
Click to collapse
I was having the exact same issues and replacing battery solved everything. If you live near a Samsung service centre they should be able to do a swap for you with no bother. Samsung are aware of this issue and should not give you a battery with the same serial at the service centre. Obviously if you order a battery through a third-party supplier you will have to be a little more careful, but if you mention the issue at time of ordering you should be ok!
Best of luck :good::good:
Thank you. Yes, I live close to a Smsung service Center. I had already brought it in because it had stopped charghing, maybe USB ribbon. They fixed it in 1 day under warranty, so I will try to have the battery replaced under warranty. Worst case scenario, I will buy a new one, it is not expensive, but I want to find a different batch!!!
rogerpilly said:
Thank you. Yes, I live close to a Smsung service Center. I had already brought it in because it had stopped charghing, maybe USB ribbon. They fixed it in 1 day under warranty, so I will try to have the battery replaced under warranty. Worst case scenario, I will buy a new one, it is not expensive, but I want to find a different batch!!!
Click to expand...
Click to collapse
I could be wrong, but as far as I'm aware the faulty batteries only shipped in the boxes with the handsets :good:
rogerpilly said:
Thanks for the quick answers. I live in Thailand, I bet all the batteries here comes from China and starts with BD. Are you positive it is the battery?
Click to expand...
Click to collapse
Buy batteries no from China for be safe. I was buying this one and im very happy: HERE

Battery Issues

I bought a used Note 4 a few days ago which I've been greatly enjoying using. However it has been behaving rather oddly.
It turned off a couple of times, and at first I thought it was random, but then I realised it was turning off at around 20% battery. It wouldn't turn back on until I plugged it in, but when I did it would tell me that I had ~20% battery left. I then realised that it wasn't letting me charge past ~80%.
I tried calibrating the battery using *#2882# (code may from memory so may be incorrect. I think I then allowed it to drain and was delighted to see that it could get to 0% normally. I attached it to the fast charger, it then quickly reached 80% and then slowly progressed past to reach 100%.
However today (the first trip into the world after the first successful 100% charge) it reached approximately 30%, died like before and then when I plugged it in it said it had 11% battery. The battery usage graph will illustrate my point.
Any ideas anyone?
DavidT3 said:
Any ideas anyone?
Click to expand...
Click to collapse
Buy a new genuine battery (preferably direct from Samsung), or get an Anker or PolarCell, sounds like your battery is past its best.
Kinsman-UK said:
Buy a new genuine battery (preferably direct from Samsung), or get an Anker or PolarCell, sounds like your battery is past its best.
Click to expand...
Click to collapse
That is something I intend to do, but I've read accounts of similar behaviour and a new battery didn't help.
DavidT3 said:
That is something I intend to do, but I've read accounts of similar behaviour and a new battery didn't help.
Click to expand...
Click to collapse
Yes, but it's a used phone, so:
a) you have no idea what the battery has been through or how it has been treated
and
b) you can't be sure it's even a genuine Samsung battery, it could be one of the very convincing fake replacements.
So first thing to try is a genuine replacement battery. If it doesn't make any difference, then at least you have a new one (which will always be better) and a used spare.
Kinsman-UK said:
Yes, but it's a used phone, so:
a) you have no idea what the battery has been through or how it has been treated
and
b) you can't be sure it's even a genuine Samsung battery, it could be one of the very convincing fake replacements.
So first thing to try is a genuine replacement battery. If it doesn't make any difference, then at least you have a new one (which will always be better) and a used spare.
Click to expand...
Click to collapse
But equally, I don't want to spend money on a phone I may have to send back. Though I suppose based on my current experience I certainly would want another note 4

So what's dead / dying in my 6P

This happened to me today while browsing facebook.
My phone suddenly shut down. While trying to turn on, it would get to booting screen and then shut down again. It didn't loop - I had to try each time manually.
I cleared cache and reset it to factory settings to no avail. BUT once I got back home and managed to connect it to a charger (the battery was at estimated 90% capacity), everything runs smoothly. No shutdowns, no freezes - despite the phone getting warm. I stressed it quite a lot and it seems to hold, so I don't think this is related to the "bigger" CPU.
Could it possibly be a battery issue? Could my device be misreading the actual capacity of the battery?
As a sidenote: it did crash/shutdown once I disconnected the charger, but only after 20 minutes or so when I uninstalled a running at that time app.
Any feedback will be greatly appreciated, so I have something to work with and replace stuff accordingly - and hopefully not the entire phone, as I love my 6P.
It seems like it has to be connected to the battery, as it has been now holding (presumably) at 56% charge for over 4 (!) hours. AccuBattery shows the same data as what the phone reads, and now it seems that my power drain is in negative without charging the phone.
Sadly, there are no original replacements available in my country. Only cheap 3550mAh knockoffs that sellers call OEM. They do have Huawei logo, but everyone knows that 3450mAh is the only original capacity (right?)
Update: Nearly 20 hours on the same displayed 56% capacity.
Any help? Please?
No, you are wrong. Those 3550mAh batterys are the brand new ones from huawei. Those are the newest revision of the battery. Dont get the 3450 ones. If the seller is really selling a 3450mAh one, then its probably one of the old ones with the known issues.
ncc8uetou5et said:
No, you are wrong. Those 3550mAh batterys are the brand new ones from huawei. Those are the newest revision of the battery. Dont get the 3450 ones. If the seller is really selling a 3450mAh one, then its probably one of the old ones with the known issues.
Click to expand...
Click to collapse
Thanks for the heads-up. Just out of curiosity - how do you know that? When I contacted Huawei support, they did not answer me whether the 3550mah bat is a genuine product, or a farce. They avoided that question until they force-closed my support ticket without a proper answer.
First: Because i bought one and informed myself before. Then the new battery ran better then ever before. Even better then when the nexus 6p was new. Its the new batch that is better then ever before.
Second: you can read more about this topic in the correct forum thread about that: https://forum.xda-developers.com/showpost.php?p=78453441&postcount=1023
The thickness of the cable does not matter that much. Something you can care about is the weight. But this is something you can check when you got the new battery and also took the old one out.
To have longer battery life dont use the original charger. Use max a 5V 2A one. For example from a older Samsung mobile phone. Those have good electrical efficiency.
ncc8uetou5et said:
First: Because i bought one and informed myself before. Then the new battery ran better then ever before. Even better then when the nexus 6p was new. Its the new batch that is better then ever before.
Second: you can read more about this topic in the correct forum thread about that: https://forum.xda-developers.com/showpost.php?p=78453441&postcount=1023
The thickness of the cable does not matter that much. Something you can care about is the weight. But this is something you can check when you got the new battery and also took the old one out.
To have longer battery life dont use the original charger. Use max a 5V 2A one. For example from a older Samsung mobile phone. Those have good electrical efficiency.
Click to expand...
Click to collapse
Thanks again.
For the 3 years I've bee using my 6P I never had battery life issues. In fact, even now the battery is holding well, despite the stats showing that my battery might be dying.
I came to this forum section looking for feedback on what could possibly be going on with my phone presenting the issues I am having. I am no mobile tech unlike many of guys around here. I might budge then and hope that the local Huawei repair center in my city will be of more help than the official Huawei support.

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