Verizon visual voice mail and 9009 error - X Style (Pure) Q&A, Help & Troubleshooting

Verizon visual voice mail and 9009 error - X Style (Pure) Q&A, Help & Troubleshooting

I am trying to get Verizon Visual voicemail set up on my phone. I had it working with True2.1. After upgrading to True2.7, I now get an error code of 9009.
Here are some things that I have tried:
Turning off Wi-Fi
Turning off my Network Extender
Removing /Installing the VVM app, clearing data along the way
Clean install of True2.7 with just the VVM app
Using the build.prop from True2.1 on True2.7
Calling Vz Tech support
Contacting the ROM developer
Posting my problem on the thread for the True ROM
None of these approaches work. Im at a loss on what to try next. Unfortunately I'm back on True2.1 where VVM works.
Any suggestions from the XDA community?

Googling the error code returned this:
https://community.verizonwireless.com/thread/830429
*73 undoes any call forwarding options (conditional or otherwise) and returns the account to the default forwarding setting (which is to voicemail).

Thanks for the suggestion and the search. I cleared the app data for VVM. Dialed *73 from my phone. Turned off Wi-Fi and disconnected my Network Extender. I than tried reinstalling VVM and it fails like before. Reports error code 9009.
What is really strange is that an earlier version of the True ROM works fine. I worked on True2.1 and fails on True2.7. So strange.
I would love to find the cause of this problem. Any other suggestions from the XDA community?

My guess is there's a service missing that allows for the vvm functionality. I'm running version 2.6.2 of the same rom but will likely switch over to stock one 6.0.1 comes out. Will then debloat using titaniumbackup.

swieder711 said:
Thanks for the suggestion and the search. I cleared the app data for VVM. Dialed *73 from my phone. Turned off Wi-Fi and disconnected my Network Extender. I than tried reinstalling VVM and it fails like before. Reports error code 9009.
What is really strange is that an earlier version of the True ROM works fine. I worked on True2.1 and fails on True2.7. So strange.
I would love to find the cause of this problem. Any other suggestions from the XDA community?
Click to expand...
Click to collapse
Could be the text messages it uses to setup the voicemail box are getting blocked. Are you using a non standard text app?
Sent from my XT1575 using Tapatalk

dottat said:
Could be the text messages it uses to setup the voicemail box are getting blocked. Are you using a non standard text app?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Im using Textra as my messaging app. Seems to be fine when running True2.1. Only fails when running True2.7. Same messaging app with the 2 different ROMs.

gpz1100 said:
My guess is there's a service missing that allows for the vvm functionality. I'm running version 2.6.2 of the same rom but will likely switch over to stock one 6.0.1 comes out. Will then debloat using titaniumbackup.
Click to expand...
Click to collapse
Are you using Verizon Visual Voice Mail with True 2.6.2??
For the time being, I switched for Google Voice/Hangout to handle my voicemail. I am back on True 2.7

swieder711 said:
Are you using Verizon Visual Voice Mail with True 2.6.2??
For the time being, I switched for Google Voice/Hangout to handle my voicemail. I am back on True 2.7
Click to expand...
Click to collapse
I'm not. I'm on sprint. I actually think you're better off with google voice as your messages are retained between carriers. With carrier VVM if you ever switched, messages would be lost.
Another option is youmail.

Related

[Q] Not getting voicemail notification

Hi,
Hope someone can help, I am running the Offical EE03 posted by k0nane and so far love the rom but running into a couple of errors and wondered if anyone had any thoughts
First problem and maybe the only important one, if i get a voicemail my phone does not notify me nor does any show up in the Voicemail app. Only way is to check the voicemail manually but sometimes i don't realize that I have a voicemail for days, even weeks. If anyone knows a way to initialize it I would be appriciative.
Other problem I have found but not nearly as pressing is I can't be heard if I use speakerphone or a headset with a mic, I can however use just regular ear buds leave phone in lap and they can hear me just fine

Why don't you update to ef02? That may help. You are still using the first GB leak.
Sent from my SPH-D700 using XDA Premium App

bmasarik said:
Hi,
Hope someone can help, I am running the Offical EE03 posted by k0nane and so far love the rom but running into a couple of errors and wondered if anyone had any thoughts
First problem and maybe the only important one, if i get a voicemail my phone does not notify me nor does any show up in the Voicemail app. Only way is to check the voicemail manually but sometimes i don't realize that I have a voicemail for days, even weeks. If anyone knows a way to initialize it I would be appriciative.
Click to expand...
Click to collapse
Was having this issue on everything above ec05 as well.. might work for ya
turn off wifi turn on 4g
send a vvm to [email protected]
it seems that it doesnt know where to go on 3g, and CANT go on wifi but on 4g it connects and activates and provisions fine.

Thanks, guess i'll have to install new version cause it worked and it also didnt, it notifies me that there is a message waiting but VM app can't download it

Having the same issue with EF02. I tried the activate email address but I just get the message that voicemail failed to provision.
Sent from my SPH-D700 using XDA App

through a bit of googling it appears to be related to using a non stock messaging app. I'm surprised more people aren't reporting it. It caused some major problems at work today for me.
Apparently Go Sms Pro has a toggle to make it only handle incoming messages but it's not where it's supposed to be (Settings-Receive Settings).

Using stock Samsprint bubble mms and no go. /shrug
Didn't know mms app handled the activation voice mail response.
If I get some time will test the aosp mms app. See if that makes a diff.
Tandrew86 said:
through a bit of googling it appears to be related to using a non stock messaging app. I'm surprised more people aren't reporting it. It caused some major problems at work today for me.
Apparently Go Sms Pro has a toggle to make it only handle incoming messages but it's not where it's supposed to be (Settings-Receive Settings).
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App

p3dr0maz said:
Using stock Samsprint bubble mms and no go. /shrug
Didn't know mms app handled the activation voice mail response.
If I get some time will test the aosp mms app. See if that makes a diff.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Hmm, yeah I'm on Bonsai EC05. This has to have something to do on Sprint's side.

Ok, for a few users it appears to be related to new settings in Handcent and Go SMS
http://community.sprint.com/baw/message/305100#305100
For Go SMS users the July 1 update has a setting that automatically disables the notifications in the default messaging app. You can find it under "Receive Settings"
After you've disabled it try composing a voicemail to yourself and all the remaining ones should download.
Those on stock, I'm still not sure what's causing it but maybe try composing a voicemail to yourself and see if that fixes it?

Can't receive MMS-pulling my hair out

Hopefully someone can provide me a solution to this headache of a problem. I was on straight talk (at&t) and I stopped receiving MMS messages. I tried every APN configuration I could find and none worked. I installed a different rom and they worked for a while and stopped. I decided to try out project fi so I didn't try a new sim. I also restored to stock for a fresh start. My Fi service started today and I'm still not able to receive MMS messages. Sending them works fine as far as I can tell. I called Google and none of their solutions worked and they told me the port can take time to fully go through. While I was waiting for the port to complete I used my straight talk sim on my one plus 2 and did receive a picture during that time. Is it possible that the problem is with the phone itself? Does anyone have any other solutions I can try? Dialing some set of symbols and numbers to get into additional phone settings or anything like that? This is driving me crazy! Thank you for any advice that you can provide me!
Sent from my Nexus 6P using Tapatalk

I've heard that some add blocking apps can screw with mms. Have one of those installed?

I had a similar problem on AT&T. I fixed it by deleting any unneeded APNs and using the stock "Messenger" app. I use to use SMS Go Pro but it failed to send any MMS texts. It worked fine on my Nexus 5. Also using Google Hangouts didn't work.

Elnrik said:
I've heard that some add blocking apps can screw with mms. Have one of those installed?
Click to expand...
Click to collapse
I read that too and I don't have any ad blocking apps installed. Thanks for your help!
rootdisk said:
I had a similar problem on AT&T. I fixed it by deleting any unneeded APNs and using the stock "Messenger" app. I use to use SMS Go Pro but it failed to send any MMS texts. It worked fine on my Nexus 5. Also using Google Hangouts didn't work.
Click to expand...
Click to collapse
I tried that with straight talk too without success. With Fi there are no APN settings. I'm using the stock messenger app as well. One other thing is that I can send myself a picture and it goes through, which is weird. I can't figure out why I can send but not receive. Thank you!
Sent from my Nexus 6P using Tapatalk

Go to Settings> Apps > Wrench (Top Right) > Default Apps
And make sure that you have Chrome set as your default app
This happened to me before and I did this and restated the phone and it worked. I was able to receive MMS (I'm with AT&T)

blacknet101 said:
Go to Settings> Apps > Wrench (Top Right) > Default Apps
And make sure that you have Chrome set as your default app
This happened to me before and I did this and restated the phone and it worked. I was able to receive MMS (I'm with AT&T)
Click to expand...
Click to collapse
Thank you! Unfortunately I tried that already as well and it didn't work for me. [emoji53]
Sent from my Nexus 6P using Tapatalk

DroidmanDan said:
Thank you! Unfortunately I tried that already as well and it didn't work for me. [emoji53]
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Really?! That sucks man ?

blacknet101 said:
Really?! That sucks man ?
Click to expand...
Click to collapse
I know! I don't know what else to try! It's super frustrating!
Sent from my Nexus 6P using Tapatalk

Have you tried Textra as your messaging app? They have mms settings where the wifi turns off temporarily when sending or receiving a message. I had a little trouble with mms, and then I set my apn to Ipv4/ Ipv6 and implemented the wifi fix in Textra. There are also other settings for Project Fi in the advanced settings.

EMcTx said:
Have you tried Textra as your messaging app? They have mms settings where the wifi turns off temporarily when sending or receiving a message. I had a little trouble with mms, and then I set my apn to Ipv4/ Ipv6 and implemented the wifi fix in Textra. There are also other settings for Project Fi in the advanced settings.
Click to expand...
Click to collapse
Yeah I tried Textra using "system" instead of legacy and with the Wi-Fi fix. Still not receiving.... Thank you though!
Sent from my Nexus 6P using Tapatalk

Finally figured out my problem. Long story short, having android device manager set as a device administrator was the culprit. Not sure why but Google is going to get back to me about it. Thank you everyone for your help!
Sent from my ONE A2005 using Tapatalk

DroidmanDan said:
Finally figured out my problem. Long story short, having android device manager set as a device administrator was the culprit. Not sure why but Google is going to get back to me about it. Thank you everyone for your help!
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
I have Android Device Manager as a Device Administrator as well and I get MMS fine. I'm on Verizon though, and I had to change the APN settings (actually, only 1 of the MMS of the many I sent out seemed to not get sent completely).

Spartan117H3 said:
I have Android Device Manager as a Device Administrator as well and I get MMS fine. I'm on Verizon though, and I had to change the APN settings (actually, only 1 of the MMS of the many I sent out seemed to not get sent completely).
Click to expand...
Click to collapse
I wish I could say why that setting is affecting me, but I have no idea. It's very strange.
Sent from my ONE A2005 using Tapatalk

I hate to resurrect a dead thread, but I'm having this issue too. Removing ADM as a Device Admin, deleting extra APN's, adding chrome as the default browser, and only using Messenger did not help. Then I noticed that when my phone first turned on, I would send and receive any MMS messages that were trying to download or send at the time of the reboot. So I wondered if another app was messing with the MMS function. So I downloaded aSpotCat to see what had permissions to SMS functions, and went into Settings -> Apps and disabled the SMS permission from each app other than stock Google. Rebooted. Testing now. I'm going to try pulling some logcats this weekend when I find the time.
--edit--
for what it's worth, with all but the stock apps having the SMS permission blocked, after a reboot, about 15 minutes in I am able to send / receive MMS messages now. I lost the ability after about 2 minutes after boot prior to this. I'll keep testing, and re-enable the permissions later to see if I can replicate the problem and pull a logcat.
Full list of apps I had installed requesting SMS permissions (the ones in red I disabled):
Amazon Shopping
Contacts
Google App
Google Play services
Google Play Store
Hangouts
Messenger
RingPack
ROM Toolbox Pro
Snapchat
Tasker
Titanium Backup
I also had TrueCaller and AT&T Visual Voicemail Viewer, but I just uninstalled those

jparnell8839 said:
I hate to resurrect a dead thread, but I'm having this issue too. Removing ADM as a Device Admin, deleting extra APN's, adding chrome as the default browser, and only using Messenger did not help. Then I noticed that when my phone first turned on, I would send and receive any MMS messages that were trying to download or send at the time of the reboot. So I wondered if another app was messing with the MMS function. So I downloaded aSpotCat to see what had permissions to SMS functions, and went into Settings -> Apps and disabled the SMS permission from each app other than stock Google. Rebooted. Testing now. I'm going to try pulling some logcats this weekend when I find the time.
--edit--
for what it's worth, with all but the stock apps having the SMS permission blocked, after a reboot, about 15 minutes in I am able to send / receive MMS messages now. I lost the ability after about 2 minutes after boot prior to this. I'll keep testing, and re-enable the permissions later to see if I can replicate the problem and pull a logcat.
Full list of apps I had installed requesting SMS permissions (the ones in red I disabled):
Amazon Shopping
Contacts
Google App
Google Play services
Google Play Store
Hangouts
Messenger
RingPack
ROM Toolbox Pro
Snapchat
Tasker
Titanium Backup
I also had TrueCaller and AT&T Visual Voicemail Viewer, but I just uninstalled those
Click to expand...
Click to collapse
I just disabled att visual voicemail. I left hangouts. If I disable it, will it still work for Google voice SMS?

thacounty said:
I just disabled att visual voicemail. I left hangouts. If I disable it, will it still work for Google voice SMS?
Click to expand...
Click to collapse
is your imei registered thru your carrier ?

rbouza1 said:
is your imei registered thru your carrier ?
Click to expand...
Click to collapse
I honestly have no idea. Probably not. Would that matter? It's weird because it'll be fine a while then just stop getting MMS usually when a lot of group messages are coming in.

thacounty said:
I honestly have no idea. Probably not. Would that matter? It's weird because it'll be fine a while then just stop getting MMS usually when a lot of group messages are coming in.
Click to expand...
Click to collapse
tbh I don't know ,I had issue while connected to my employers wifi. my phone comes up not recognized thru att but still works

rbouza1 said:
tbh I don't know ,I had issue while connected to my employers wifi. my phone comes up not recognized thru att but still works
Click to expand...
Click to collapse
Got ya. I'll call att and see.